Interpersonal and Small Group Communication Commons^™

Teaching Students To Provide Effective Feedback With The Situation-Behavior-Impact (Sbi) Framework, Steve Garwood

Rowan-Virtua SOM Faculty Teaching & Learning Seminar

We often ask medical students to provide feedback to each other and the faculty. However, we do not necessarily teach them to provide effective, actionable feedback. This research focused on the impact of providing students with a 1-hour session training them to utilize the Situation-Behavior-Impact (SBI) feedback model.

Support Beyond Services: Examining The Role Of Neighbor Relationships, Housing Staff, And Place In Mental Health Recovery, Kenna Estell Dickard

Dissertations and Theses

This dissertation explores the role of non-clinical support for individuals with serious mental illness (SMI). Through three interconnected manuscripts, this dissertation highlights the importance of housing staff support, places in the community, and neighbor relationships in fostering recovery for individuals with SMI. The first manuscript analyzes how housing staff support influences residents' well-being through an ecological lens. This study found that staff support is associated with reduced loneliness, higher residential satisfaction, and increased sense of community. This study also considers the role of self-determination as a moderator, demonstrating the importance of resident agency in maximizing well-being outcomes. The second manuscript …

Communication Monographs Spring 2025 Newsletter, Shannon Burth, Srivi Ramasubramanian

CODE^SHIFT Research

No abstract provided.

Keeping Coms Connected: Building A Foundation For Alumni Engagement, Ella Captain, Alec Tonas, Selina Bali

Communication Studies

This project addresses the lack of Alumni Engagement in the Communication Studies department at Cal Poly. It aims to cultivate a stronger department community by creating sustainable resources and events to deepen connections. We looked to answer how targeted alumni outreach could strengthen the department and what benefits this would bring to current students, faculty, and alumni. To do this, our group organized an Alumni Panel event, created a contact list, implemented student alumni liaison positions, solicited donations for the COMS spring social, and worked on the department website and social media. By applying research on communication theories, we were …

The Power Of Storytelling: Creatively Facilitating Conceptual Change In The Classroom, Mackenzie S. Rose, Marcus Johnson

Journal of Educational Research and Practice

Conceptual knowledge encompasses understanding the interrelationships among multiple pieces of information. Misconceptions of these interrelationships illustrate the need for effective educational strategies to facilitate conceptual change, with the goal of facilitating changes in learner understanding to appropriate, accurate, and complete concepts. Strategies, such as refutation texts, have proven effective in addressing science misconceptions, yet there is a prominent gap in research on conceptual change in nonscience subjects and the use of storytelling to facilitate such change. Storytelling, presented in a range of educational subjects, invites learners to engage in social discourses and problem-solving exercises. Prompted by classroom storytelling practices, creativity, …

Observed And Reported Outcomes Following Experiential Cultural Capability And Clinical Yarning Training For Clinicians Treating Aboriginal And Torres Strait Islander People With Persistent Pain, Stuart Ekberg, Renata F. I Meuter, Ivan Lin, Roslyn Rowen, Angela Kinnell, Eva Malacova, Tania Waring, Kushla Houkamau, Marayah Taylor, Matthew Bryant, Jermaine Isua, Andrew Claus, Paul Gray, Joseph Kluver, Christina M. Bernardes, Greg Pratt

Journal of the Australian Indigenous HealthInfoNet

Communication is recognised as crucial to culturally safe healthcare, and poor communication remains a major reason that Aboriginal and Torres Strait Islander people do not access healthcare. This pragmatic, pre-post comparison study employed mixed methods to evaluate cultural capability and clinical yarning training delivered to 57 clinicians supporting Aboriginal and Torres Strait Islander people at three persistent pain management services in Queensland, Australia. Observable outcomes of the training were evaluated by video recording clinicians’ training experiences and seven consultations with patients that occurred either pre- or post-training. Reported outcomes were evaluated by using a modified Cultural Safety Survey (CSS), which …

The Voices Of Black Motherscholars: Navigating Academia, Motherhood, And Beyond, Danae Peterson

Masters Theses, 2020-current

The experiences of Black women in academia are shaped by the intersection of multiple, often conflicting identities. As mothers and scholars, Black women navigate the complex terrain of competing responsibilities, societal expectations, and institutional barriers, all while striving to achieve personal and professional aspirations. This daily balancing act is complicated by the compounded effects of racism and sexism in academia, coined as misogynoir (Bailey, 2018). Misogynoir, a specific form of anti-Black racist misogyny, manifests through stereotyping, marginalization, and invisibility affecting Black women’s ability to thrive in academic spaces that were not designed with them in mind (Patton & Njoku, 2019). …

Reducing Stigma Towards Alcohol Use Disorder (Aud): A Parasocial Contact Approach, Prah Haider

Honors Thesis

Alcohol use disorder (AUD) is characterized by loss of control over alcohol intake, compulsive alcohol use and a negative emotional state when not drinking, which can follow a chronic, relapsing course (Carvalho et al., 2019). AUD ranks among the most prevalent mental disorders globally. According to the 2022 National Survey on Drug Use and Health, 28.8 million adults ages 18 and older (11.2% in this age group) had AUD in 2021 (NIH, 2024). My proposal seeks to create a novel approach to addressing stigma through creating the illusion of a relationship between a television viewer and a mediated on-screen persona. …

Department Chair And Faculty Perceptions Of Organizational Communication In The Post Covid-19 Era, Gabriele Cafone Zengewald

Seton Hall University Dissertations and Theses (ETDs)

The purpose of this qualitative case study was to understand the perceptions and experiences of department chairs and full-time faculty with organizational communication during a time of organizational transition post COVID-19. Utilizing the conceptual framework of communication satisfaction developed by Downs and Hazen (1977), the study used semi-structured interviews and a thematic analysis of pandemic communications. Findings indicated that engagement, transparency, and clarity were essential in creating positive perceptions of communication with department chairs playing a critical role between upper-level administration and faculty. Facutly noted greater trust and satisfaction when communication allowed for two-way dialogue and was delivered through clear …

The Influence Of Narrative Point Of View In Fanfiction On Character Identification And Parasocial Romantic Attraction, Rachel Delaurenti, Alex Cocoros, Lourdes Duque, Sean Oriotis, Jonathan Jauregui

Student Scholar Symposium Abstracts and Posters

This study examines how narrative point of view influences character identification and parasocial romantic feelings in fan fiction. In order to conduct this research, an experiment was conducted in which participants read fan fiction about their chosen media figure (celebrity or fictional character) written in one of three perspectives: first-person self-insert, third-person self-insert, or third-person original character. Participants then responded to a series of questions regarding identification and physical and emotional parasocial romantic attraction. Following statistical analysis of the survey data, the study yielded results that indicate that there are stronger levels of identification and physical parasocial romantic attraction when …

Don't Judge A Book By Its Cover: Generational Diversity At Centracare, Theresa Reichert, Lora Gullette, Britney Winkelman

Nursing Posters

The American Association of Critical Care Nurses (AACN) identifies key elements of a health work environment. Key elements to build belonging within a health work environment (HWE) include:

• Recognizing the value each person brings to the team
• Open, respectful, and effective communication
• Helping teams identify missing "F"s by valuing multiple perspectives
• Avoiding communication breakdowns
• Building departmental cultures where it is safe for employees to speak up with safety concerns
• Advancing collaboration and mutual respect, even during conflict.
• Strengthening employee fulfillment, retention and morale

At CentraCare, many different generations work together to care for patients and one another. Understanding generational strengths …

Crisis Calling: Fan Relationships With Athletes, Alexis T. Merriman

All Theses

This study identifies the importance and complexities of parasocial relationships, as well as looks at the effects these relationships have on NFL sport consumers in our society. Sport fandom, specifically high-level fandom attachments such as parasocial relationships (PSR), have called for a need to examine what occurs for both athletes and fans when a parasocial relationship is jeopardized in times of inevitable athlete or league crisis. This study applies Situational Crisis Communication Theory (SCCT) and Turning Point Approach to examine these complex parasocial relationships. Due to gaps in literature looking at parasocial breakup (PSB) and relationship turbulence through public relations …

Understanding Gossip In The Workplace: The Impact Of Personality And Emotional Intelligence, Alessandra Mogrovejo

Theses, Dissertations and Culminating Projects

Workplace communication is a constantly evolving process. In recent years, workplace gossip has been reframed as a more complex construct, with researchers increasingly recognizing its positive and functional aspects. The current study aimed to contribute to the gossip literature by examining how personality traits, specifically Neuroticism and Extraversion, predict workplace gossip, and whether Emotional Intelligence (EI) moderates these relationships. A sample of 185 full-time employees in the United States completed measures of personality, EI, and four types of gossip: negative gossip about supervisors and coworkers (NWGS and NWGC), and positive gossip about supervisors and coworkers (PWGS and PWGC). Stepwise regression …

Teaching Students To Provide Effective Feedback With The Situation-Behavior-Impact (Sbi) Framework, Steve Garwood

Rowan-Virtua Research Day

Formal training in delivering effective feedback is often absent in educational curricula, despite its critical role in professional development, particularly within medical education. This study implemented a one-hour virtual workshop designed to enhance medical students' feedback proficiency. Participants engaged in activities to identify attributes of effective feedback and applied the Situation-Behavior-Impact (SBI) framework. Post-workshop data demonstrated significant improvement in participants': 1) knowledge of effective feedback qualities, 2) ability to provide actionable feedback, and 3) comprehension of the SBI framework. These findings suggest that targeted interventions can effectively equip students with essential feedback skills.

Framework For Enhanced Intergenerational Connectivity (Eic): A Professional Program Development Report, Amanda Michelle Reigle

Electronic Theses, Projects, and Dissertations

This program development report documents the implementation and facilitation of the Sages and Seekers pilot program at California State University, San Bernardino (Palm Desert Campus) from 2022 to 2025. Grounded in communication theory, intergroup contact principles, and instructional design, the report outlines a structured intergenerational intervention aimed at enhancing empathy, connection, and understanding between older and younger adults. Drawing from facilitator observations and program implementation experiences, this work led to the creation of the Framework for Enhanced Intergenerational Connectivity (EIC), a five-point planning model emphasizing leadership, facilitation, administrative support, participant continuity, and structured program design.

The EIC framework is accompanied …

Double, Double, Toils And Troubles: Analyzing The “Magical” Relationships Between University Leaders’ Personality Traits And Their Self-Efficacy In Leadership Situations, Fay Ludvine Boudreaux

LSU New Orleans Theses and Dissertations

This present study investigated the relationship between higher education leaders’ personality traits and their self-efficacy in leadership situations. A total of 151 leaders employed across the nine institutions within the University of Louisiana System completed a survey that prompted them to identify their personal values, traits, and skill sets, as derived from the online Pottermore quiz, the official Harry Potter Hogwarts House sorting instrument. This niche personality metric was chosen to cater to higher education’s evolving landscape, as it welcomes an influx of Millennials into leadership positions. Participants’ responses were eventually recoded to “sort” them into their respective Houses: Gryffindor, …

How Do You Ask Questions? A Thematic And Discursive Analysis Of Question-Asking In Stranger Conversations, Nicholas Elliott

Dissertations

This study used a mixed-methods approach to explore how questions are used in casual conversations between strangers. While conversation has long been studied by linguists, sociologists, anthropologists, and psychologists, a methodological divide persists: conversation analysis versus experimental approaches. Despite extensive research, the rules guiding question-asking in conversation remain unclear. This study integrates both conversation analysis and experimental literature to investigate the role of questions in interactions with strangers. The research began with a quantitative content analysis of questions drawn from a set of recorded conversations known wholly as the Candor Dataset, informed by Brown and Levinson’s politeness theory, which suggests …

An Educational Leadership Journey In Trustee Effectiveness And Board Governance, Deana Olivares-Lambert

Electronic Theses, Projects, and Dissertations

Purpose and Theoretical Framework: The purpose of this study was to explore the lived experiences, learning and professional development practices, and effective leadership practices of women of color trustees within California community college governance. Grounded in Gloria Anzaldúa’s theoretical concepts of Conocimiento and Nepantla, the study focused on how intersectional identities influence the governance leadership practices of women of color trustees. The theoretical framework emphasized transformation through interconnectedness, structural change, and self-reflection in leadership roles.

Methods, Data, and Analysis: Eight California Community College trustees women of color participated in semistructured interviews using qualitative methodology through interpretive phenomenological analysis. Data …

A Family Matter: An Analysis Of Adult Children’S Conflict Communication, Abby Boyd

Electronic Theses and Dissertations

This study examines the relationship of parental conflict styles, family type, stress levels, and parent-child closeness on adult children’s conflict communication. Using Rahim’s conflict management framework and family communication patterns (FCP) theory, this research examined how family dynamics shape conflict behaviors of adult children, specifically within two parent and divorced/separated families. The survey gathered approximately 315 family experiences covering six family types. Separated/divorced and two-parent family types had sufficient numbers to further analyze the differences between these two types.

The findings indicated a significant positive relationship between parental and adult children’s conflict styles, as well as notable differences in conflict …

Stereotypes & Assumptions: Unconscious Biases, Mitzi Morales

Goal 1: Social Responsibility Narrative

Students will explore the concepts of stereotypes and assumptions by participating in a sensory activity that challenges them to reconsider how quick judgments can lead to incorrect conclusions. Through discussion, students will reflect on how this applies to real-life experiences with people and social groups.