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Full-Text Articles in Organizational Behavior and Theory

Empowering Voices: Exploring The Career Trajectories Of Women Of Color Hr Professionals Amid Disruptive Change, Brandi R. Muñoz Mar 2024

Empowering Voices: Exploring The Career Trajectories Of Women Of Color Hr Professionals Amid Disruptive Change, Brandi R. Muñoz

Electronic Theses and Dissertations

This study investigated strategies to enhance diversity, equity, inclusion, and belonging initiatives in organizational leadership, focusing on supporting women of color in the workplace. The specific problem addressed was the underrepresentation and barriers faced by women of color in leadership positions despite their potential contributions to organizational success. The study employed a qualitative approach, combining qualitative interviews with socioeconomic data analysis. Data collection methods included semistructured interviews with women of color and a survey to gather demographic and employment information. The sample consisted of 16 women of color human resource professionals working in various industries and organizational settings across the …


Systemization & Survival -- “Houston, We Have A Problem” – Business Lessons From Apollo 13, Judith Jacob Iddy, Njeru Zakayo Feb 2024

Systemization & Survival -- “Houston, We Have A Problem” – Business Lessons From Apollo 13, Judith Jacob Iddy, Njeru Zakayo

Markets, Globalization & Development Review

In the business world, there are different factors that determine whether a business will survive or not. Apollo 13 film perfectly demonstrates what every business undergoes throughout its lifecycle. Apollo 13 spacecraft started its journey to the moon successfully with the mission being to land on the moon. Unfortunately, within a very short period of time, Apollo 13 started to experience a series of problems that required quick actions and decisions to be made with the involvement of different sets of technical skills. Ultimately, by using the prototype and systems which NASA had established for Apollo 13, the teams managed …


Containerization Of Seafarers In The International Shipping Industry: Contemporary Seamanship, Maritime Social Infrastructures, And Mobility Politics Of Global Logistics, Liang Wu Feb 2024

Containerization Of Seafarers In The International Shipping Industry: Contemporary Seamanship, Maritime Social Infrastructures, And Mobility Politics Of Global Logistics, Liang Wu

Dissertations, Theses, and Capstone Projects

This dissertation discusses the mobility politics of container shipping and argues that technological development, political-economic order, and social infrastructure co-produce one another. Containerization, the use of standardized containers to carry cargo across modes of transportation that is said to have revolutionized and globalized international trade since the late 1950s, has served to expand and extend the power of international coalitions of states and corporations to control the movements of commodities (shipments) and labor (seafarers). The advent and development of containerization was driven by a sociotechnical imaginary and international social contract of seamless shipping and cargo flows. In practice, this liberal, …


Attentional Engagement And Strategic Responses To Discontinuous Environmental Change: Evidence From The Us Banking Industry, Daniel Z. Mack, Theresa S. Cho, Andrew C. Yi Feb 2024

Attentional Engagement And Strategic Responses To Discontinuous Environmental Change: Evidence From The Us Banking Industry, Daniel Z. Mack, Theresa S. Cho, Andrew C. Yi

Research Collection Lee Kong Chian School Of Business

While prior research has established a link between the attention an organization allocates to the external environment and its adaptations to environmental change, the nature of the cognitive processes that underlie this link remains underexamined. In this study, we explore how patterns of attentional engagement—that is, the extent to which attention allocation is focused and/or consistent over time—influence the organization’s formulation of strategic responses to discontinuous change. We advance a situated perspective on attentional engagement by suggesting how the type of learning and cognitive processes are situated in different attentional-engagement structures, and can, in turn, lead to heterogeneous strategic responses …


Envy Influences Interpersonal Dynamics And Team Performance: Roles Of Gender Congruence And Collective Team Identification, Kenneth Tai, Sejin Keem, Ki Young Lee, Eugene Kim Feb 2024

Envy Influences Interpersonal Dynamics And Team Performance: Roles Of Gender Congruence And Collective Team Identification, Kenneth Tai, Sejin Keem, Ki Young Lee, Eugene Kim

Research Collection Lee Kong Chian School Of Business

Our research extends past envy research by considering how envy and gender congruence shape interpersonal dynamics at the dyadic level and their bottom-up effects for team performance. Integrating social comparison theory and social identity theory, we examine when and how dyadic level envy influences team performance. Using time-lagged data from 428 dyads of 161 employees in 51 teams, our results show that envious employees are likely to engage in interpersonal deviance directed toward envied team members and that envied employees are likely to seek advice from envious team members. Gender congruence further influences these relationships, with different patterns for males …


Developing An Instrument To Measure Group Dynamics Awareness: A Mixed Methods Study, John Weng Jan 2024

Developing An Instrument To Measure Group Dynamics Awareness: A Mixed Methods Study, John Weng

Dissertations

In a world that is increasingly volatile, uncertain, complex, and ambiguous, adaptive leaders are needed more than ever. Based on group relations programs developed by the Tavistock Institute, a pedagogy known as case-in-point has recently been brought to prominence and incorporated into leadership development programs. These methods claim to develop systems thinking and individuals’ leadership capacity with little prior empirical research.

This mixed methods exploratory study explored individual awareness of group dynamics, a key outcome in case-in-point programs, and adaptive leadership theory. The goal was to create an instrument to measure awareness of group dynamics: the Group Dynamics Awareness Questionnaire …


Experimental Data For: "Effects Of Network Connectivity And Functional Diversity Distribution On Human Collective Ideation", Yiding Cao, Yingjun Dong, Minjun Kim, Neil G. Maclaren, Sriniwas Pandey, Shelley D. Dionne, Francis J. Yammarino, Hiroki Sayama Jan 2024

Experimental Data For: "Effects Of Network Connectivity And Functional Diversity Distribution On Human Collective Ideation", Yiding Cao, Yingjun Dong, Minjun Kim, Neil G. Maclaren, Sriniwas Pandey, Shelley D. Dionne, Francis J. Yammarino, Hiroki Sayama

Systems Science and Industrial Engineering Faculty Scholarship

This is the dataset collected from our online human-subject experiments described in the following manuscript:

Yiding Cao, Yingjun Dong, Minjun Kim, Neil G. MacLaren, Sriniwas Pandey, Shelley D. Dionne, Francis J. Yammarino, and Hiroki Sayama:
"Effects of Network Connectivity and Functional Diversity Distribution on Human Collective Ideation"
https://arxiv.org/abs/2307.04284


The Identity Harmony Model Of Inclusion: Development And Test Of A New Theory, Anne Brafford Jan 2024

The Identity Harmony Model Of Inclusion: Development And Test Of A New Theory, Anne Brafford

CGU Theses & Dissertations

The concept of inclusion holds unrealized potential as a guiding framework for supporting employees of all identities in achieving their potential at work and improving organizational diversity. The underdevelopment of the concept’s definition, theoretical foundation, measures, and expected outcomes has hindered its positive impact. For example, scholarly attention has focused primarily on social identity theories to define inclusion at the group level, leaving other identity types and theories underexplored. To help address these issues, Article One of this two-article dissertation synthesizes identity, self-determination theory (SDT), and inclusion literature to provide a theoretical basis for the new identity harmony model of …


System Of Systems Engineering: A Literature Review And Research Frontiers, Charles B. Keating, Polinpapilinho F. Katina, James C. Pyne Jan 2024

System Of Systems Engineering: A Literature Review And Research Frontiers, Charles B. Keating, Polinpapilinho F. Katina, James C. Pyne

Engineering Management & Systems Engineering Faculty Publications

System of Systems Engineering (SoSE) has existed and been developing for well over 2 decades. The time is appropriate to take a reflective look at the past and examine the future evolution of this nascent field. To address this challenge, this paper is focused on two primary objectives. First, a literature review of the SoSE field is conducted. This literature review (1) organizes the SoSE body of knowledge and provides a synthesis of major crosscutting themes, and (2) provides a scholarly critique and identifies gaps in the current state of the SoSE field. The second objective is focused on providing …


Elevating Inclusion: Understanding The Employee Experience Of Latinx Immigrants In The Technology Industry, Angelica Coronel Jan 2024

Elevating Inclusion: Understanding The Employee Experience Of Latinx Immigrants In The Technology Industry, Angelica Coronel

Department of Conflict Resolution Studies Theses and Dissertations

In a time characterized by an increasingly diverse U.S. labor force, immigrants have emerged as a vital yet often overlooked segment. As the workforce landscape evolves and employers seek to expand their Diversity, Inclusion, and Belonging (DIB) initiatives, understanding the unique challenges and perspectives of immigrant employees becomes crucial for fostering equity and inclusion in the workplace. The existing literature reveals a significant gap on workplace experiences of immigrant employees, particularly Latinx immigrants employed in the technology industry. Grounded in social identity theory, systems theory, and equity theory, this study adopts a phenomenological approach to understand how Latinx immigrant employees …


Evaluating Conflict Resolution Training For Effectiveness: Developing Knowledge And Skills For Multiple Perspectives, Jessica Arriola Jan 2024

Evaluating Conflict Resolution Training For Effectiveness: Developing Knowledge And Skills For Multiple Perspectives, Jessica Arriola

Department of Conflict Resolution Studies Theses and Dissertations

Managers and leadership teams invest time in resolving workplace conflicts, but the key question is whether professional learning effectively delivers lasting outcomes for individuals and organizations. This study created an eight-hour conflict resolution training on Bolman and Deal’s Four Leadership Frames to educate Central Florida professionals on using multiple perspectives in conflict resolution, evaluating effectiveness through the Kirkpatrick Model. Directed qualitative content analysis (DQCA) was used to gauge the effectiveness of the training, therefore answering the overarching research question: Is conflict resolution training of the Four Frames of Leadership by Bolman and Deal perceived as effective training by human resource …


Risk Management Practices In The Aviation Industry: Lessons Learned And Effective Tools… A Mixed Method Approach, Jim W. Marion Jr. Phd, Tracey M. Richardson, Valerie Denney, Carlos Chaves Jan 2024

Risk Management Practices In The Aviation Industry: Lessons Learned And Effective Tools… A Mixed Method Approach, Jim W. Marion Jr. Phd, Tracey M. Richardson, Valerie Denney, Carlos Chaves

International Journal of Aviation, Aeronautics, and Aerospace

This paper provides a data-driven approach to apply lessons learned from Project Risk Management in the aviation industry. This is accomplished by performing a qualitative analysis to inform a second-pass quantitative analysis using tools like surveys, word clods and analysis through NVivo and Singular Value Decomposition (SVD). The results of this analysis show that the most important lessons are elements of early identification, rigorous risk identification and analysis and a focus on reducing risks inherent within the aviation history. Furthermore, the analysis yielded the following top tools for risks management within their phases of the project life-cycle: document review, checklists …


Exploring Artificial Intelligence Tools And Their Potential Impact To Instructional Design Workflows And Organizational Systems, Alexis Danielle Bolick, Rafael Leonardo Da Silva Jan 2024

Exploring Artificial Intelligence Tools And Their Potential Impact To Instructional Design Workflows And Organizational Systems, Alexis Danielle Bolick, Rafael Leonardo Da Silva

Organizational Performance and Workplace Learning Faculty Publications and Presentations

This article explores the potential impact of Artificial Intelligence (AI) tools on Instructional Design (ID) workflows and organizations from a systems thinking perspective (Meadows, 2008). We provide an in-depth analysis of how three AI tools, ChatGPT, Midjourney, and Descript, can enhance efficiency in instructional design content creation processes. We also consider, in our analysis, challenges and ethical considerations associated with the integration of AI in instructional design workflows. Our explorations and findings suggest that AI holds significant potential for improving content creation processes for instructional design, allowing instructional designers more time for higher order thinking tasks and ensuring content quality. …


Time And Change: A Meta-Analysis Of Temporal Decisions In Longitudinal Studies, Helen Hailin Zhao, Abbie J. Shipp, Kameron Carter, Erik Gonzalez-Mulé, Erica Xu Jan 2024

Time And Change: A Meta-Analysis Of Temporal Decisions In Longitudinal Studies, Helen Hailin Zhao, Abbie J. Shipp, Kameron Carter, Erik Gonzalez-Mulé, Erica Xu

Management Faculty Publications

Longitudinal research has grown in popularity in the field of management and organizations. However, the literature has neglected to consider the important ways in which researchers' temporal decisions can influence observed change in longitudinal studies. Researchers must make a set of temporal decisions to capture change, such as the temporal precision of the hypothesized form of change, the selection of a sample that is expected to exhibit the change, the choice of variables to be measured repeatedly, the frequency of measurements, and the time interval between measurements. However, these decisions typically are based on "educated guesses," which makes their effects …


Healthcare Workers With Attitude: Covid-19 Pandemic Affects Their Work-Related Attitudes, Quinn M. Sybert Jan 2024

Healthcare Workers With Attitude: Covid-19 Pandemic Affects Their Work-Related Attitudes, Quinn M. Sybert

Undergraduate Theses, Professional Papers, and Capstone Artifacts

The COVID-19 pandemic left an unforgettable mark on the world, affecting individuals and societies on an unprecedented scale in this modern era. This study investigates the impact of the pandemic on the attitudes of healthcare professionals, specifically doctors and nurses working in a hospital in the southwestern United States. My research question is: did the COVID-19 pandemic change healthcare professionals’ work-related attitudes, specifically sense of calling, work meaningfulness, strength of workplace friendships, and organizational identification? Data collected from two cohorts of healthcare professionals both before and after the COVID-19 outbreak in the months of February 2019, January and February 2020, …


Understanding Neurodiversity And Executive Disfunction To Discover More Effective Accommodations And Create A More Inclusive Workforce For Neurodivergent Individuals, Carley Dahlstrom Jan 2024

Understanding Neurodiversity And Executive Disfunction To Discover More Effective Accommodations And Create A More Inclusive Workforce For Neurodivergent Individuals, Carley Dahlstrom

Honors Theses and Capstones

The goal of this paper is twofold. One: understand executive disfunction to gain a broader understanding of neurodiversity and the challenges those with neurodiversity face in the workforce. And two: research different accommodations to combat executive disfunction and evaluate their effectiveness. To accomplish these goals, an extensive literature review was conducted to understand neurodiversity, executive disfunction, government requirements relating to accommodations, and an exploration of current accommodations available. Additionally, research was conducted in the form of interviews and a survey to expand and add to the overall understanding of this research area.

Results of the survey indicate an overall lack …


Leadership In Startups: How Founder Personality And Leadership Behaviors Impact Startup Success And Psychological Safety, Ria Passi, Ronald Riggio Jan 2024

Leadership In Startups: How Founder Personality And Leadership Behaviors Impact Startup Success And Psychological Safety, Ria Passi, Ronald Riggio

CMC Senior Theses

New ventures created by entrepreneurs are crucial to the economy and to the diffusion of innovative technologies. However, startups often operate in highly uncertain environments characterized by constrained resources, lack of established processes, and complex market dynamics. Despite surges in startup investment, the failure rate for new ventures remains high, making it crucial to understand the factors that can contribute to their success. This thesis explores how founder personalities, leadership styles, and cultivating psychological safety impact startup performance and growth trajectories. Founder personality traits like openness, agreeableness, and conscientiousness are positively associated with securing funding, achieving exit opportunities, and overall …


Transforming Church Culture: Exploring The Extent To Which Servant Leadership Behaviors Influence Organizational Culture In Small African American Baptist Churches In Central Arkansas, Derick Easter Jan 2024

Transforming Church Culture: Exploring The Extent To Which Servant Leadership Behaviors Influence Organizational Culture In Small African American Baptist Churches In Central Arkansas, Derick Easter

Dissertations

This quantitative correlational study examined the extent to which servant leadership behaviors predict organizational culture in small African American Baptist churches in Central Arkansas. In light of the post-pandemic decline in church membership and participation, the study explored whether enhancing church culture through leadership practices could help stabilize or grow congregational engagement. The primary research question was: To what extent do servant leadership behaviors predict organizational culture in these churches? Five dimensions of servant leadership—altruistic calling, emotional healing, wisdom, persuasive mapping, and organizational stewardship—were evaluated. The study involved 150 participants from churches affiliated with the state’s two major African American …


Optimizing Organizational Growth: Exploring The Integration Of Business Development, Leadership And Project Management, Nathalia Romao Jan 2024

Optimizing Organizational Growth: Exploring The Integration Of Business Development, Leadership And Project Management, Nathalia Romao

Harrisburg University Dissertations and Theses

This quantitative study investigates the integration of business development, leadership, and project management practices to optimize organizational growth. Despite the extensive literature on business management, organizations continue to face challenges such as communication gaps, monitoring inefficiencies and discrepancies in the division of tasks, which undermine performance and stakeholder satisfaction. This research aims to identify effective strategies for aligning these critical areas, focusing on agile, waterfall methodologies and a hybrid project management suggestion. Opinion research and correlational analysis will be carried out to collect and analyze data from professionals from various sectors. Cross-sectional and longitudinal surveys provide information on current integration …


How Communities Of Practice Can Mitigate School Leader Burnout, Jason E. Saltmarsh Jan 2024

How Communities Of Practice Can Mitigate School Leader Burnout, Jason E. Saltmarsh

Educational Leadership & Workforce Development Faculty Publications

This qualitative study expands our knowledge about school leader communities of practice (CoP) by examining the role they play in mitigating symptoms of burnout. Drawing primarily on in-depth interviews with school leaders in an urban California school district, this analysis applies Leiter and Maslach’s Structured Approach to Organizational Predictors of Job Burnout as a lens to understand school leaders’ experiences in a CoP focused on instructional leadership. Findings reveal dimensions of engagement known to reduce aspects of burnout, namely social closeness, a range of supports, and the perception of doing meaningful work that aligns with one’s values. This study extends …


Answering The “Now What?”: The Development Of A Transdisciplinary Breast Cancer Survivorship Nonprofit Organization, Vir-Iaesta Maniquiz Vergel De Dios Jan 2024

Answering The “Now What?”: The Development Of A Transdisciplinary Breast Cancer Survivorship Nonprofit Organization, Vir-Iaesta Maniquiz Vergel De Dios

CGU Theses & Dissertations

Although patients are living longer or are surviving breast cancer, the side effects of treatment still leave patients struggling with quality-of-life issues. The lack of whole-person care leaves patients unequipped after treatment is complete, searching for answers and a way to survive on their own. The unintended consequence becomes a dramatic shift from the weekly/daily medical appointments during active treatment to a silence that can be daunting for many to navigate. Living Your Truth Empowered, shortened to LYTE Foundation, is an antiauthoritarian minded and anti-hierarchal nonprofit created to address the needs of the growing breast cancer survivor population. LYTE is …


“I’M Especially Sorry To Those Impacted”: Conventional Visions Of Leadership In The 2022/2023 Tech Layoffs, Jared J. Watkins Jan 2024

“I’M Especially Sorry To Those Impacted”: Conventional Visions Of Leadership In The 2022/2023 Tech Layoffs, Jared J. Watkins

Student Theses and Dissertations

In 2022 and 2023, over 400,000 employees in the technology sector were laid off. This study conducted a thematic analysis using coding on memos announcing layoffs sent by leaders at Meta, Google, and Microsoft in late 2022 and early 2023. This study also conducted an analysis of layoff memos sent by leaders of Google and Microsoft in 2009 for comparison. Key findings include that writing to multiple stakeholders in the 2022/2023 memos produced novel contradictions and paradoxes that may impede employee sensemaking, that 2022/2023 memos used more passive and distancing language that disconnected the leader from the layoff decision and …


Midwest Midlevel Professionals' Perspective On Their Entry-Level Experience: Supervisor Leadership And Its Effect On Employee Retention, Joseph Thomas Jan 2024

Midwest Midlevel Professionals' Perspective On Their Entry-Level Experience: Supervisor Leadership And Its Effect On Employee Retention, Joseph Thomas

Theses and Dissertations

For the past three decades, new professionals have been leaving the student affairs field at alarming rates, with around 50% departing within five years of completing their master’s degrees. While numerous studies have explored the reasons behind this exodus, few have examined why the other 50% remain. Moreover, limited research has investigated how servant leadership impacts the retention of these professionals. This basic interpretive qualitative study aimed to understand how leadership’s focus on employee needs influences retention, using the lived experiences of eight mid-level student affairs professionals from large public institutions in the Midwest, each 5-7 years post-master’s degree. Thematic …


Sticks And Stones: A Look At The Effects Of Microinsults And Stereotype Threat On Sustainable Career Outcomes, Shona G. Smith Jan 2024

Sticks And Stones: A Look At The Effects Of Microinsults And Stereotype Threat On Sustainable Career Outcomes, Shona G. Smith

Management Dissertations - Archive

Subtle forms of workplace discrimination have many adverse consequences for employees and organizations (Jones et al., 2016). Microinsults – a type of microaggression “characterized by interpersonal or environmental communications that convey stereotypes, rudeness, and insensitivity and that demean a person’s racial, gender, or sexual orientation, heritage, or identity” (Sue, 2010, p. 31) – are one form of subtle discrimination that may be pervasive in organizations. As they are invisible and ambiguous (Sue et al., 2008), some research suggests that microinsults are more taxing than overt forms of discrimination because they involve guesswork and sensemaking for the target to process their …


Why Do My Coworkers Share Their Work-Related Good News With Me? Coworker Capitalization, Motive Attribution, And Implications, Chenduo Du Jan 2024

Why Do My Coworkers Share Their Work-Related Good News With Me? Coworker Capitalization, Motive Attribution, And Implications, Chenduo Du

Theses and Dissertations--Management

While research on close relationships suggests that individuals can benefit from capitalization or sharing positive events, it is unclear whether similar benefits hold for coworker capitalization or sharing work-related positive events with coworkers. Given that coworkers typically possess less intimate knowledge of one another compared to those in close relationships, it is plausible that they may interpret each other’s actions in diverse ways. Thus, I introduce attribution theory as a novel framework for understanding the effects of coworker capitalization. I suggest that when a coworker shares a positive event, recipients may attribute one of three motives to the discloser: a …


A New Hope? Restoring Self-Compassion In Response To Abusive Supervision, James P. Burton, Brittany C. Buis, Larissa K. Barber Jan 2024

A New Hope? Restoring Self-Compassion In Response To Abusive Supervision, James P. Burton, Brittany C. Buis, Larissa K. Barber

Faculty Articles, Papers, and Other Scholarship

Given the persistent financial and psychological costs of abusive supervision in organizations, a greater understanding of the mechanisms that employees can use to cope with abuse is warranted. In the present study, abusive supervision is expected to be negatively related to a key employee coping mechanism – self-compassion – and this hindered mechanism would lead to higher levels of anxiety and lower levels of hope. However, a written meditation targeting self-compassion could break the link between abuse and employee anxiety or hope. The hypotheses and the written self-compassion meditation were tested across two studies incorporating both a highly controlled laboratory …


Developmental Pathways From Player To Coach For Volunteers In An American Football Organization In Germany, Gary Cramer Jan 2024

Developmental Pathways From Player To Coach For Volunteers In An American Football Organization In Germany, Gary Cramer

Dissertations

The leadership style of organizational leaders is a key factor affecting volunteer coach recruitment and retention; yet the examination of developmental pathways from player to coach is lacking in the literature, especially as viewed from the perspective of those who are followers. The study addressed the following research question: How do volunteer coaches in an American football organization in Germany, who once played for the same head coach in the organization they currently coach, describe their pathway of development from player to coach? The purpose of this phenomenological case study was to inductively investigate the developmental pathways of volunteer sport …


Diversifying The Workforce: Women In Plumbing, Aviva Maxon Jan 2024

Diversifying The Workforce: Women In Plumbing, Aviva Maxon

Scripps Senior Theses

Exploring the benefits and challenges of being women in plumbing through first person narratives.


Supervisor Integrity Empowers Employees To Advocate For Diversity In Problematic Climates, Timothy G. Kundro, Brett H. Neely Jr., Cindy P. Muir (Zapata) Jan 2024

Supervisor Integrity Empowers Employees To Advocate For Diversity In Problematic Climates, Timothy G. Kundro, Brett H. Neely Jr., Cindy P. Muir (Zapata)

Department of Management: Faculty Publications

Supervisors struggle to encourage employees to engage in diversity advocacy—key behaviors that help promote more equitable workplaces. Research hints that one reason for this struggle may be that employees lack the empowerment to engage in such behaviors. Drawing on perspectives that conceptualize diversity advocacy as a moral and virtuous behavior, we integrate research on leadership and empowerment to suggest that supervisor integrity can empower observers to engage in diversity advocacy. In exploring boundary conditions, we draw on performance models to counterintuitively suggest that this effect is strongest when employees perceive a negative diversity climate, as employees see the greatest need …


The Effects Of Leader Member Exchange Differentiation On Task Performance And Organizational Citizenship Behaviors, Junhui Gan Jan 2024

The Effects Of Leader Member Exchange Differentiation On Task Performance And Organizational Citizenship Behaviors, Junhui Gan

Dissertations and Theses Collection (Open Access)

This study delves into the intricate dynamics of Leader-Member Exchange (LMX) within working teams, with a specific focus on Leader-Member Exchange Differentiation (LMXD) and its subsequent impact on task performance and Organizational Citizenship Behaviors (OCB). Utilizing a comprehensive, multisource dataset comprising 394 employees across 120 store teams in three furnishing shopping malls in Zhejiang Province, China, this research employs a two-wave data collection methodology to examine the proposed theoretical model.

Contrary to prevailing assumptions in the LMX literature, this study reveals that LMXD does not significantly influence anticipated team conflict, nor does it exert indirect effects on task performance and …