Training and Development Commons^™

A Benefit-Cost Framework For Assessing The Economic Payoffs To Workplace Literacy Training, Kevin Hollenbeck

Conference Papers

No abstract provided.

Worker Training And Retraining Programs In Iowa: Explanation And Alteration, Aaron Gilkes

Presidential Scholars Theses (1990 – 2006)

The existence and structure of state funded worker training and retraining programs are a much debated economic and political topic in Iowa. On one side of the debate there is a group of economic developers and community college personnel trying to operate a system of worker training programs. On the other side of the debate there are certain staff at the University of Iowa Labor Center would like to have these programs revised. The debate covers a wide variety of topics including the treatment of the unemployed, worker and community competitiveness, and the growth of human capital in Iowa.

This …

Characteristics And Criteria Of Effective Training, Michelle D. Yepsen

Theses

This thesis was written to center on the difficulties faced when delivering quality training to today's businesses.

Approaches to training change every year with the additions to technology, but some aspects of the field will remain the same. No matter what type of program is being designed, instructors must assess their students beforehand to ensure that training will provide what is needed.

So often, off-the-shelf training is used without consideration to the audience. The literature reviewed suggested that trainers need to tune into their subjects and work on their communication skills. Also, corporations have objectives that they expect to be …

The Effects Of Training On Women's And Men's Perceptions Of Sexual Harassment, Isabel M. Rivera Ledoux

All-Inclusive List of Electronic Theses and Dissertations

Sexual harassment is a continual problem in the workplace; however, most sexual harassment research focuses on problems associated with sexual harassment rather than evaluating the potential for training programs to resolve such problems. This study examined two training programs to evaluate the potential effects of training on the differences between the perspectives of women and men on sexually harassing behaviors. The first training program served as a control group, and the second emphasized the discrepancies between female and male experiences of sexually harassing behaviors. It was predicted that women and men who become aware of the psychological pain experienced by …

Prediction Of Student Completion Of An Associate Degree Radiologic Technology Program, Donna R. Shehane

Electronic Theses and Dissertations

The primary purpose of this study was to investigate the admission/selection process of the Radiologic Technology Program at East Tennessee State University to ascertain predictive validity of the admission process and to identify specific indicators leading to program completion. The population for this investigation consisted of 510 students who had applied to East Tennessee State University and the Radiologic Technology Program from 1991 through 1993. Data were collected from institutional and program academic records. Correlation research was chosen to establish validity. One-way Analysis of Variance and t-test were applied to investigate different admission parameters and discriminate analysis was completed due …

The Comparative Effectiveness Of Computer-Mediated Communication Supplemented Satellite Distance Education And Traditional Face-To-Face Education, Megan C. Block

Theses and Dissertations

Satellite distance education delivery typically has one main drawback -- limited student-to-student and student-to-instructor interaction. Telecommunications technology, more specifically computer-mediated communication (CMC), has made it possible for educational institutions to overcome this drawback. This research examines the comparative effectiveness of CMC supplemented satellite distance education delivery and traditional face-to-face education delivery. The three dependent variables that were measured to compare the two educational delivery methods included: performance, interaction, and attitude outcomes. Pre- and post-course instruments were administered in a non-equivalent quasi-experimental design to students enrolled in an Air Force Institute of Technology's School of Systems and Logistics software engineering Professional …

The Differentiations Between Certified Public Accountants And Certified Management Accountants, Tamieka L. Crump

McCabe Thesis Collection

The Certified Public Accountant and Certified Management Accountant programs are just two of many programs that have been established since the development of accounting societies in 1854. These programs have a common goal of helping accountants improve themselves, but they have different purposes in the actual field of accounting.

The purpose of this study is to detail the histories, differences, and qualifications of Certified Public Accountants and Certified Management Accountants. The information provided will give an in-depth view of both certifications. It will also give the answers to these questions:

1. What are the histories of both Certified Public and Management …

A Center For Training And Development, Mendy L. Warman

Theses Digitization Project

No abstract provided.

Equity Theory Predictions Of The Effects Of Participation In Justice Or Police Studies On The Promotional Expectations Of Members Of The Western Australian Police Force, William J. Boaks

Theses : Honours

Before 1988 police in this State were promoted solely on seniority. No university courses for officers existed locally and education played little part in promotion. Promotion is now on the basis of merit and Edith Cowan University conducts courses in Police and Justice Studies. This study investigates possible links between the factors of higher education and merit based promotion. Predictions of student officers' of the benefits of higher education, organisational commitment and various aspects of non-promotion were examined by use of a questionnaire. The results showed that student officers placed a higher value on education for basic police work and …

Development Of A Comprehensive Base-Level Environmental Training Program For Total Environmental Compliance, William M. Barrett Jr

Theses and Dissertations

The leadership of the Air Force has established a goal of total environmental compliance because it is the right and necessary thing to do. Commitment to this goal can be accomplished through strong leadership, however, achieving this goal can only be accomplished through effective training. The lack of consistent guidance for developing and executing comprehensive base- level environmental training programs has forced bases to develop these training programs by whatever means available to them. This has resulted in a broad variation in the thoroughness of base-level training programs throughout the Air Force. This research effort investigates the relationship between the …

Quality Improvement Analysis Of The Air Force Aircraft Maintenance And Munitions Officers Course, Jeffrey T. Acred, James R. Witter

Theses and Dissertations

Previous research concerning aircraft maintenance officer training focused on the content of the training curriculum of the Aircraft Maintenance and Munitions Officers Course AMMOC. Conversely, this study sought improvement in aircraft maintenance officer training by evaluating the guidance and support provided to AMMOC. Two methods were employed for identifying such opportunities. First, a descriptive model of the training system supporting AMMOC was developed and analyzed. Second, feedback was solicited from AMMOC instructors through the use of a two-round Delphi. The Delphi was employed to develop a consensus among the instructors regarding what improvement opportunities existed and potential means for taking …

Cost Management Competencies For Department Of Defense Program Managers, Brent R. Baxter, Kurt R. Bolin

Theses and Dissertations

The magnitude of money involved in the acquisition of defense systems and the public scrutiny resulting from cost overruns and program failures make cost management competence critical to program success. This research examined the cost management competencies required of defense program managers. A cost management competency model was developed from a foundation of past research. The model was evaluated through a mail survey of 682 intermediate and senior level military program managers in Air Force Materiel Command. The results provided by the 330 respondents indicate that 29 of the 47 competencies in the model were valuable to the program managers. …

Demonstration Of A Benchmarking Technique To Compare Graduate Education Level Of Air Force Project Managers And Selected Benchmarking Partners, William D. Beatty, David H. Kelley

Theses and Dissertations

This thesis demonstrated a benchmarking technique to support determining graduate education requirements for officers in the Acquisition Program Management utilization field. The technique is also applicable to other Air Force career fields. The USAF currently uses the Graduate Education Management System GEMS to quantify officer graduate education requirements. Weaknesses in the GEMS-based process include the inability to address future technologies, vulnerability to inconsistency and change, and confusion of training with education. AFIT developed and recommended an alternative requirements determination approach that relies on benchmarking. This thesis reviewed literature on benchmarking principles. The research methodology developed and implemented benchmarking procedures to …

The Certification Program, Training, And Competencies--An Examination Of The Air Force Contracting Work Force's Response To The Sufficiency Of Professional Training, Patty L. Jones, Suzanne Staugler

Theses and Dissertations

This study determined to what extent AF contracting personnel training needs are sufficiently being satisfied by the current DoD training as outlined in DoD 5000,52M. A convenience sample was employed. 499 surveys were administered to Professional Continuing Education students for various level I through III courses. 320 surveys were used for the data base, achieving a 64.1 response rate. The results of this study show that the training requirements were viewed as sufficiently ensuring that the AF has a mission ready professional work force by slightly more than half of the respondents. However, the training component was ranked as the …

An Assessment Of Factors That Affect The Employment Of Alternative Dispute Resolution Techniques To Resolve Contract Disputes, Jeffrey T. Journey, Bradley T. Riddle

Theses and Dissertations

This study investigated the factors which potentially influence contracting and legal professionals’ decisions to employ Alternative Dispute Resolution ADR techniques to resolve contract disputes. A literature review revealed that unawareness, excessive oversight, lack of management support, over-regulation, and interdisciplinary conflict on acquisition teams are or have been the most prominent factors discouraging the use of ADR. An additional background investigation determined that the United States Army, the Army Corps of Engineers, and the Navy had extensive experience and expertise regarding ADR use. Therefore, surveys over 250 were administered to various contracting and legal offices throughout these agencies, of which 57 …

An Evaluation Of The Educational Effectiveness Of A Relational Course Compared To Single Topic Courses Offered By The Management Department Of The United States Air Force, Kevin M. Kosefeski

Theses and Dissertations

This study compares the educational effectiveness of two different methods of teaching three senior-level management courses at the United States Air Force Academy. The first method, known as relational instruction, combined Management Information Systems MIS, Marketing, and Strategic Management into one three hour course worth nine credits. The team of instructors used a variety of delivery methods to present material. The second method of instruction employed single topic courses covering the same three topics as the relational course, taught by single instructors in one hour blocks using mostly lecture to deliver material. The literature review covered Blooms taxonomy of educational …

An Analysis Of Air Force Acquisition Engineering Officer's Perceptions Of The Adequacy Of Their Preparation For Management, Steven E. Woodruff

Theses and Dissertations

The purpose of this study was to determine how much time Air Force acquisition engineers spend in performing management functions, how those engineers spend in performing management functions, how those engineers perceive their management training, and which types of training contribute the most to managerial competency. The results from surveys of 215 acquisition engineers assigned to ASCEN, Wright-Patterson AFB, OH and their supervisors revealed that engineers do indeed spend substantial amounts of time performing management functions. Slightly more than half the engineers reported spending at least 50 of an average workday performing management functions. Over 53 of engineers responding to …

Identification Of Workplace Know-How Skills Expected By Employers In The Local Labor Market, Kevin Hollenbeck

Presentations

No abstract provided.

A Qualitative Study Of Human Resource Personnel, Company Manager, And Diversity Trainer Perceptions Of Diversity Training Needs In Portland, Oregon Hi-Tech Businesses, Ellene L. Gurtov

Dissertations and Theses

This study describes human resource personnel, company manager, and self-employed diversity trainer perceptions of diversity training needs in greater Portland, Oregon hi-tech organizations. The research questions are: 1) What are the most frequently reported diversity training needs among human resource personnel and company managers currently working in Portland hi-tech businesses? 2) What do trainers specializing in diversity training report are the diversity training needs for employees currently working in Portland hi-tech businesses?

A phenomenological perspective as an interpretive approach to inquiry was the theoretical framework implemented in this study. Three areas of literature were reviewed: first, current company diversity training …

A Study Of Air Force Theater-Based Contingency Contracting Training Requirements For A Power Projection Strategy, Jon B. Tigges, Thomas J. Snyder

Theses and Dissertations

This research examined the training needs for contingency contracting officers for a Power Projection Strategy. Contingency contracting officers (CCOs) that deployed to Operation Desert Shield/Storm (ODS) where asked to provide their perceptions of the training they received before ODS, training and equipment needs identified as a result of lessons learned from ODS, and whether current training meets those needs. The results of the study show that CCOs believe there are many areas of training that can be improved to ensure future contingency participants do not have to relearn the same lessons of ODS.

A Benchmark Of Tractor Trailer Operator Training Between The United States Army's 37th Transportation Command And A Selected Civilian Industry Leader, Stephen J. Mayhew, Joel T. Peterson

Theses and Dissertations

The purpose or this research was to determine differences between the Army's 37th Transportation Command (TRANSCOM) TRACTOR TRAILER (T/T) driver training program and a selected civilian industry leader's training program in order to identify practices which could improve 37th TRANSCOM's training program. In order to make this comparison, the researchers used a benchmarking methodology to compare T/T training programs of 37th TRANSCOM and Eaton Roadranger Training Institute. Major findings were identified in five areas. There were negative gaps in the four benchmark areas of minimum age requirement, course content, prior driving experience required of instructors, and mock-up training aids. One …

A Cipp Evaluation Of The Administrative Associate Training Program Through Sentara, Patricia A. Criswell

Community & Environmental Health Theses & Dissertations

Hospitals are facing change in today's environment. In order to meet these growing challenges, they are responding by providing value added services. Value added services have been defined as reducing inefficiencies and improving quality and service. Operational restructuring in the form of a new concept called patient-focused care has become the paradigm shift and structural revamping at several hospitals across the nation. Sentara Hospitals have adopted this program to improve the clinical and service quality delivered to the patient. An integral component of this new approach is the multiskilling of staff to reduce duplication, inefficiencies, and improve the quality provided …

Training Program Content Validation: A Practical Application Of Educative Techniques, Julia A. Howard-Johnson

Masters Theses & Specialist Projects

A McDonald’s training program for the positions of grill and counter was evaluated in order to identify recommendations for curriculum refinement or enhancements. The methodological approaches developed by Ford and Wroten (1984) and Bownas, Bosshardt, and Donnelly (1985) were applied. Three evaluation assessment inventories were developed: The Job task Inventory, The training Emphasis Inventory, and The Training Effectiveness Inventory. These inventories were constructed with the assistance of 49 managers, trainers, and employees with six or more months of service. Four managers, seven trainers, and 22 recent training graduates responded to the appropriate inventory and these ratings were used in the …

Cross-Cultural Training Of Chinese Managers And Workers By U.S. Companies: A Comparative Cultural Analysis Of The Problems Reported By U.S. Trainers, Linda Vick

Dissertations and Theses

As Western business increases in China and China acquires more technology from the West, the need to effectively train the Chinese workforce becomes more important. Identifying and understanding the perceived problems that Western corporate trainers encounter when they train Chinese may lead to more effective and efficient training programs. This study examines the experiences of trainers, working for American companies, who have designed and implemented training programs for Chinese from the People's Republic of China. The purpose of the study is to identify perceived problems the trainers encounter and to determine whether differences between Chinese and American cultures may account …

Classrooms In The Workplace: Workplace Literacy Programs In Small And Medium-Sized Firms, Kevin Hollenbeck

Upjohn Press

Hollenbeck, using a combined qualitative/quantitative approach, estimates the linkage between workplace literacy programs and the reason for their existence - increased productivity requirements. He utilizes in-depth case studies as well as a large database to look at the costs and benefits of such programs, also the determining factors for why firms choose to implement literacy programs.

Mentoring Relationships In The Real Estate Industry: A Descriptive Analysis, Angela Jacqueline Sweeney

Masters Theses

Mentoring is an old phenomenon which dates back to ancient Greece. It has recently gained the attention of researchers in organizational and business settings. The study examines mentoring relationships in the real estate industry. The purpose of this study was to identify whether mentoring takes place in a particular occupation, specifically real estate, and to further investigate the functions and qualities of the mentoring relationships. Sixty-three questionnaires were distributed to local real estate agents. Twenty-seven were returned yielding a response rate of 42%. Six follow-up interviews were conducted to compliment the quantitative data from the questionnaire. Results indicated that 80% …

An Analysis Of The Effectiveness Of Air Force Information Management Officer Training Based On The Perceived Needs Of Current Information Management Officers, David P. Biros, Stewart J. Cole

Theses and Dissertations

The purpose of this study was to determine if the computer orientation courses provided Air Force information managers are properly focused. This study found that the courses have made the desired impact and, with minor exceptions, information managers perceive then-selves to be more knowledgeable after the training. From the results of the survey it is apparent that information managers are more knowledgeable of computers than they were in a study completed in 1988. The officers who attended training after the course was modified to include computer orientation were much more satisfied with their training than previous graduates. They indicated a …

An Investigation Of The Influence Of Advanced Aircraft Diagnostics On The Technological Sophistication Of Maintenance Personnel, Chris R. Collins, Clete W. Knaub

Theses and Dissertations

The purpose of this research was to determine what effect automated diagnostic systems will have on the maintenance worker's technological capabilities. Four investigative questions guided the project: 1. What effect has automation of skilled jobs had on workers in the civilian community?; 2. What technological and psychological traits have led to success in past military conflicts?; 3. What types of technological and psychological traits will technicians have who are heavily dependent on diagnostic systems? (For example, to what degree will maintenance technicians be able to improvise when deployed to a combat area?); and, 4. What lessons can Air Force maintenance …

A Benchmark Of Vehicle Maintenance Training Between The U.S. Air Force And A Civilian Industry Leader, James J. Meersman, Inez A. Sookma

Theses and Dissertations

This thesis compared vehicle maintenance training between the U.S. Air Force (USAF) and a leading civilian training organization, Cuyahoga Valley Joint Vocational School (CVJVS), using benchmarking. First, the study identified the USAF and civilian automotive training industries conduct training. Next, the researchers identified common areas for comparison between training programs. Then, the industry leader's best practice was identified. The best practice at CVJVS as the National Automotive Technicians Education Foundation (NATEF) certification process. In applying this practice at Chanute, the researchers identified three deficient areas, or negative gaps. The first gap was in the number of hours of instruction. The …

An Analysis Of The Potential Use Of Red Horse Capabilities And Training Activities To Perform Or Accelerate Air Force Environmental Cleanups, E. Alexander Stokes Iii, Randy A. Carpenter

Theses and Dissertations

There are more than 4,000 Air Force (AF) sites requiring restoration due to hazardous waste contamination. The AF goal is to completely restore all sites by 2000. One method of achieving this ambitious goal is to use in-house capabilities. This study examined the potential use of RED HORSE capabilities and training activities to assist with cleanup of contaminated sites. RED HORSE capabilities and training requirements were compared to the primary cleanup needs of the AF. One finding of this study suggests cleanup of sites contaminated by volatile organic chemicals (VOCs) is the primary need of the AF. The findings also …