Training and Development Commons^™

A Qualitative Study Of Human Resource Personnel, Company Manager, And Diversity Trainer Perceptions Of Diversity Training Needs In Portland, Oregon Hi-Tech Businesses, Ellene L. Gurtov

Dissertations and Theses

This study describes human resource personnel, company manager, and self-employed diversity trainer perceptions of diversity training needs in greater Portland, Oregon hi-tech organizations. The research questions are: 1) What are the most frequently reported diversity training needs among human resource personnel and company managers currently working in Portland hi-tech businesses? 2) What do trainers specializing in diversity training report are the diversity training needs for employees currently working in Portland hi-tech businesses?

A phenomenological perspective as an interpretive approach to inquiry was the theoretical framework implemented in this study. Three areas of literature were reviewed: first, current company diversity training …

A Benchmark Of Tractor Trailer Operator Training Between The United States Army's 37th Transportation Command And A Selected Civilian Industry Leader, Stephen J. Mayhew, Joel T. Peterson

Theses and Dissertations

The purpose or this research was to determine differences between the Army's 37th Transportation Command (TRANSCOM) TRACTOR TRAILER (T/T) driver training program and a selected civilian industry leader's training program in order to identify practices which could improve 37th TRANSCOM's training program. In order to make this comparison, the researchers used a benchmarking methodology to compare T/T training programs of 37th TRANSCOM and Eaton Roadranger Training Institute. Major findings were identified in five areas. There were negative gaps in the four benchmark areas of minimum age requirement, course content, prior driving experience required of instructors, and mock-up training aids. One …

A Study Of Air Force Theater-Based Contingency Contracting Training Requirements For A Power Projection Strategy, Jon B. Tigges, Thomas J. Snyder

Theses and Dissertations

This research examined the training needs for contingency contracting officers for a Power Projection Strategy. Contingency contracting officers (CCOs) that deployed to Operation Desert Shield/Storm (ODS) where asked to provide their perceptions of the training they received before ODS, training and equipment needs identified as a result of lessons learned from ODS, and whether current training meets those needs. The results of the study show that CCOs believe there are many areas of training that can be improved to ensure future contingency participants do not have to relearn the same lessons of ODS.

A Cipp Evaluation Of The Administrative Associate Training Program Through Sentara, Patricia A. Criswell

Community & Environmental Health Theses & Dissertations

Hospitals are facing change in today's environment. In order to meet these growing challenges, they are responding by providing value added services. Value added services have been defined as reducing inefficiencies and improving quality and service. Operational restructuring in the form of a new concept called patient-focused care has become the paradigm shift and structural revamping at several hospitals across the nation. Sentara Hospitals have adopted this program to improve the clinical and service quality delivered to the patient. An integral component of this new approach is the multiskilling of staff to reduce duplication, inefficiencies, and improve the quality provided …

Training Program Content Validation: A Practical Application Of Educative Techniques, Julia A. Howard-Johnson

Masters Theses & Specialist Projects

A McDonald’s training program for the positions of grill and counter was evaluated in order to identify recommendations for curriculum refinement or enhancements. The methodological approaches developed by Ford and Wroten (1984) and Bownas, Bosshardt, and Donnelly (1985) were applied. Three evaluation assessment inventories were developed: The Job task Inventory, The training Emphasis Inventory, and The Training Effectiveness Inventory. These inventories were constructed with the assistance of 49 managers, trainers, and employees with six or more months of service. Four managers, seven trainers, and 22 recent training graduates responded to the appropriate inventory and these ratings were used in the …

Cross-Cultural Training Of Chinese Managers And Workers By U.S. Companies: A Comparative Cultural Analysis Of The Problems Reported By U.S. Trainers, Linda Vick

Dissertations and Theses

As Western business increases in China and China acquires more technology from the West, the need to effectively train the Chinese workforce becomes more important. Identifying and understanding the perceived problems that Western corporate trainers encounter when they train Chinese may lead to more effective and efficient training programs. This study examines the experiences of trainers, working for American companies, who have designed and implemented training programs for Chinese from the People's Republic of China. The purpose of the study is to identify perceived problems the trainers encounter and to determine whether differences between Chinese and American cultures may account …

Classrooms In The Workplace: Workplace Literacy Programs In Small And Medium-Sized Firms, Kevin Hollenbeck

Upjohn Press

Hollenbeck, using a combined qualitative/quantitative approach, estimates the linkage between workplace literacy programs and the reason for their existence - increased productivity requirements. He utilizes in-depth case studies as well as a large database to look at the costs and benefits of such programs, also the determining factors for why firms choose to implement literacy programs.

Mentoring Relationships In The Real Estate Industry: A Descriptive Analysis, Angela Jacqueline Sweeney

Masters Theses

Mentoring is an old phenomenon which dates back to ancient Greece. It has recently gained the attention of researchers in organizational and business settings. The study examines mentoring relationships in the real estate industry. The purpose of this study was to identify whether mentoring takes place in a particular occupation, specifically real estate, and to further investigate the functions and qualities of the mentoring relationships. Sixty-three questionnaires were distributed to local real estate agents. Twenty-seven were returned yielding a response rate of 42%. Six follow-up interviews were conducted to compliment the quantitative data from the questionnaire. Results indicated that 80% …