Performance Management Commons^™

Telework, Megan Paul

Umbrella Summaries

What is telework?

Telework is a type of alternative work arrangement in which employees perform some or all of their job duties at an approved location other than their official worksite. Other labels for telework include telecommuting, remote work, mobile work, virtual work, distance work, distributed work, work from/at home, and flexplace, though definitions can vary (e.g., Allen, Golden, & Shockley, 2015). Telework arrangements can be informal and determined through individual agreements or formal, as part of a more structured program. Formal arrangements may be governed by federal or state statute, executive orders, organizational policy, or collective bargaining agreements. The …

Perspectives From A Permanency Team, Hannah Gettys, Natasha Mccoy, Jameka Paige

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Louisiana’s job redesign includes the creation of permanency teams (formerly known as the foster care program). Permanency teams consist of pairs of caseworkers who work together on a shared caseload, with one worker assisting parents and the other focusing on the care and needs of the children. Permanency teams are supported by a child welfare team specialist (CWTS) who assumes more of essential administrative tasks such as gathering documentation and transporting children, so the child welfare worker can focus on more clinical tasks. Teaming was a new way to approach the child welfare worker job. Some staff members were apprehensive …

Psychological Contract Breach, Dana Hollinshead, Megan Paul

Umbrella Summaries

What is psychological contract breach?

A psychological contract is defined as “individual beliefs, shaped by the organization, regarding terms of an exchange agreement between individuals and their organization” (Rousseau, 1995, p. 9, as cited in Zhao, Wayne, Glibkowski, & Bravo, 2007, p. 649). Psychological contracts do not necessarily involve legal contracts; they reflect promissory expectations that are the upshot of perceived implicit or explicit promises by one’s employer (Robinson, Kraatz, & Rousseau, 1996, p. 575). By extension, a psychological contract breach is an employee’s perception that their employer has failed to fulfill promises or expectations (Zhao et al., 2007). A …

The Influence Of Wics Model, Courage And Self-Efficacy On Effective Leadership: A Military Perspective, Mohamad Rudi Othman

Student Works (2020-2029)

Effective leadership is complex; however, its application is always critical especially for military organisations. In grasping effective leadership, the Malaysian Army always emphasises continuous leadership training towards its leaders. The Army doctrines guide training in the Malaysian Army, a manual specifically formulated to suit the service requirement. Correspond to leadership scholars and researchers, the Army believed effective leaders possess a set of virtues that differentiate them from non-leaders and these virtues could be developed. The leadership training in the Army begins as early as when an officer report for basic officer cadet training and the training continues progressively as officers …

Organizational Socialization, Martin Hall, Megan Paul

Umbrella Summaries

What is organizational socialization?

Organizational socialization—also referred to as onboarding—is “…the process by which newcomers make the transition from being organizational outsiders to being insiders” (Bauer, Bodner, Erdogan, Truxillo, & Tucker, 2007, p. 707). The overall goal of organizational socialization is to facilitate newcomer adjustment (Bauer & Erdogan, 2011). Specifically, adjustment means that new employees understand the key tasks of their job (i.e., role clarity), have confidence in their ability to perform the key tasks of their job (i.e., self-efficacy), feel like they are an accepted member of the organization (i.e., social acceptance), and understand the organization’s culture (e.g., goals, …

Antecedents Of Organizational Commitment Of Insurance Agents: Job Satisfaction, Ethical Behavior, And Ethical Climate, Weihui Fu, Feng He, Na Zhang

Journal of Global Business Insights

This research explored the impact of job satisfaction, the ethical behavior of coworkers, successful managers, and employees themselves. Also explored were six types of ethical climate on organizational commitment and its three dimensions, including affective, continuance, and normative commitment through an investigation on 476 Chinese insurance agents. The empirical results showed that ethical behavior of coworkers and a caring climate had a significantly positive impact on both organizational commitment and its three dimensions, while independence climate had no significant influence on overall organizational commitment or its three dimensions. Job satisfaction, ethical behavior of successful managers and employees themselves, and the …

How Can Our Mission Be Fully Accomplished By Staff That Are Experiencing Secondary Trauma And Burnout?, Stephanie Reau

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My name is Stephanie Reau and I am a training supervisor at Summit County Children Services. We are an agency of 350 employees with a focus on recruiting and maintaining diverse staff committed to serving all children and families. Summit County strives to attract and retain wellqualified staff, but like many child welfare agencies in Ohio, this has been a difficult task to accomplish. The overwhelming pressures of the job cause secondary trauma, burnout and ultimately staff turnover. Staff turnover impacts the morale of the agency, is costly, and, most importantly, it negatively impacts the families we serve. Our mission …

Mindfulness: A Promising Practice To Reduce Accountant Stress, Abigail Anderson

Marriott Student Review

This article considers the practice of mindfulness as an approach to reduce stress within the lives of accountants. Mindfulness has existed for centuries as a Buddhist tradition and has only recently become popular in the Western world as a stress-reduction technique that can lead to improved mental and emotional well-being. This article also examines the prevalence of mindfulness within the Top 10 accounting firms in the United States and some results regarding employee performance. As more and more firms begin to utilize mindfulness as a low-cost method to better employee performance and well-being, university accounting programs should consider incorporating the …

Want To Improve Organizational Outcomes? Consider People Analytics, Quality Improvement Center For Workforce Development

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People analytics has been around for more than 20 years. However, it continues to be viewed as an emerging area of study. People analytics shows the contribution that the workforce makes to organizational success and provides insight to maximize that contribution. It is an evidence-based practice that allows human resources (HR) staff to evaluate practice for the purpose of improving outcomes for employees, and to communicate with the workforce the effectiveness of personnel management and HR practice. People data, when used appropriately, may improve trust and transparency within organizations. There is evidence that organizations are not using the people and …

Human Factors Analysis Of Marine Accidents Based On Hfacs By Nvivo, Chen Liu

World Maritime University Dissertations

No abstract provided.

Sneak Peek- Eastern Band Of Cherokee Indians' (Ebci) Onboarding Manuals For Employees And Supervisors, Quality Improvement Center For Workforce Development

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The Eastern Band of Cherokee Indians (EBCI) Family Safety Program (FSP) developed a new 5-week onboarding process for new social workers. Drawing upon available research and best practice, the QIC-WD worked with FSP to create the multipronged onboarding program that includes written materials, videos, supervisor supports, tours, and shadowing. Weeks 1 and 2 orient new workers to the organizational structure, mission, purpose, philosophy, and practice of FSP and provide an introduction to Cherokee culture through various activities. Weeks 3 through 5 involve learning about each of the team units within FSP by reading and answering questions about relevant sections of …

Introduction To Workforce Analytics, Quality Improvement Center For Workforce Development

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The Quality Improvement Center for Workforce Development created the Child Welfare Workforce Analytics Institute (the Institute). The goals of the Institute are to: 1. inspire and motivate child welfare leaders and human resources (HR) staff to work together to use data analytics to address child welfare workforce challenges, 2. provide opportunities for initiating and strengthening connections between child welfare and HR leaders, 3. build awareness, knowledge, and/or understanding around data analytics, and 4. support agencies to initiate plans to use HR data to address child welfare workforce challenges. This blog post provides an overview of workforce analytics as presented to …

Learning From Workforce Studies That Cut Across Social Services, Quality Improvement Center For Workforce Development

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Sometimes researchers, administrators and practitioners miss studies that cut across social service fields but that include child welfare workers in their samples. For example, a Canadian study by Graham, Shier, & Nicholas (2016), Workplace Congruence and Occupational Outcomes Among Social Services Workers, has relevant implications for the child welfare field. This study found that when a job setting matches an employee’s expectations regarding workload, autonomy, the working environment, and the values of the organization, there is likely to be a lower intention to leave the job and greater life satisfaction. This finding implies it is important to help new child …

Accountability In A Virtual Work Environment, Quality Improvement Center For Workforce Development

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With the advent of the COVID-19 pandemic, many child welfare supervisors suddenly were managing a virtual team with little or no preparation. Maintaining accountability when staff telework (i.e., work from home) poses challenges in defining and measuring productivity. These challenges can feel different from managing performance in an office environment. Supervisors needed to navigate between emphasizing process (how the work is done) and the achievement of specific outcomes (what gets done). Some agencies may require daily activity logs to help supervisors manage their team, which emphasizes process. An over emphasis on process can lead to workers feeling micro-managed. Keeping track …

Insufficiently Motivated Employees: The Influence Of Gender, Age, And Organization Type On Frustration, Conflict With Employers, And Complexity Of Conflict, Shaysh Nazzal Alshammar

Al Jinan الجنان

This research focuses on employees who are not sufficiently motivated. It focuses on how gender, age, and organization type affect frustration of insufficiently motivated employees, their tendency to conflict with their employers, and the complexity of the conflict. A questionnaire was distributed to accessible employees in different private and public organizations in Saudi Arabia. The number of participants is 211. The data analysis that was performed included independent samples T-Test, and linear regression test. The analysis reveals that there are no differences between females and males regarding frustration and conflicts with employers. However, conflicts that involve females are more complicated …

What Are Best Practices For Conducting Hiring Interviews?, Quality Improvement Center For Workforce Development

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When it comes to conducting hiring interviews, many managers rely more on their gut instincts regarding what questions to ask and how to evaluate candidates’ responses in order to decide who to hire. Given the importance of hiring for achieving agency outcomes, it makes sense to invest time and attention into planning how to conduct your interviews. The QIC-WD reviewed the research on hiring interviews and found evidence of a number of factors that can improve the effectiveness of your interview practice. • Plan ahead. As with many things in life, advance preparation will yield the best results when you …

J Mich Dent Assoc August 2020

The Journal of the Michigan Dental Association

Every month, The Journal of the Michigan Dental Association brings news, information, and features about Michigan dentistry to our state's oral health community and the MDA's 6,200+ members. No publication reaches more Michigan dentists!

In this issue, the reader will find the following original content:

• A cover story on "Antibiotic Guidelines for Dentistry: Who, When, What, Why, and How to Prescribe”.
• A feature, “Collaboration Is the Wave of the Future: Hospital-Based General Practice Residency”.
• “Taking Advantage of Secondary and Tertiary Evidence”, a feature in the JMDA’s series on evidence-based dentistry.
• “Statistics Tutorial Part III: Interpretation of Forest Plots from Meta …

Does Your Agency Embrace Evidence -Based Management Practices?, Quality Improvement Center For Workforce Development

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Child welfare agencies are encouraged to use evidencebased practices in all aspects of their work to try to improve outcomes for children and families. The child welfare field has made improvements in using data, research, and evaluation to inform practice and decision-making, but still has a ways to go. The primary goal of the Quality Improvement Center for Workforce Development (QIC-WD) is to build the evidence base regarding strategies to strengthen the child welfare workforce. One means of practicing evidence-based management for improving workforce outcomes is using workforce analytics. As part of the Child Welfare Workforce Analytics Institute, the QIC-WD …

Louisiana Progress Update- Redesigning The Child Welfare Worker Position, Quality Improvement Center For Workforce Development

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When there is a high workload, there is often a lot of turnover and when there is a lot of turnover the remaining workforce has an even greater workload. The Louisiana Department of Children and Family Services (DCFS) was all too familiar with this negative cycle and the impact it was having on its child welfare workforce. When DCFS became a Quality Improvement Center for Workforce Development (QIC-WD) site, they were ready to make a significant change to their workforce operations. After a thorough needs assessment, DCFS decided to work with the QIC-WD on a job redesign project to strengthen …

Informal Learning Behaviors, Megan Paul, Robert Blagg

Umbrella Summaries

What are informal learning behaviors?

Informal learning behaviors (ILBs) are self-directed, intentional activities to acquire knowledge and skill outside of formal learning environments (Cerasoli, Alliger, Donsbach, Mathieu, Tannenbaum, & Orvis, 2017). Informal learning is distinct from learning that is externally imposed or required, involves structured content or processes, or occurs accidentally (Cerasoli et al., 2017). It is the day-to-day, on-the-job learning that occurs in the workplace. ILBs include things like observing, asking questions, seeking information, and practicing (Cerasoli et al., 2017). A highly related behavior is seeking feedback, which is sometimes described as a form of informal learning but has …

Virginia Progress Update - The Timely Implementation Of A Technology Solution, Quality Improvement Center For Workforce Development

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The pandemic is pushing the U.S. workforce to adapt and seek mobile solutions to carry out key tasks. Virginia’s child welfare workforce strengthening effort, supported by the Quality Improvement Center for Workforce Development (QIC-WD), includes a transcription service and a mobile solution (an application or app) on iPads to help the workforce manage their administrative and family engagement tasks out of the office. The effort began in 2017 but demand has been heightened by the pandemic. This post summarizes what the Virginia Department of Social Services (VDSS) has accomplished and learned as they roll out new technology to thousands of …

Workplace Supports For Lgbt Employees, Toby Burnham, Megan Paul

Umbrella Summaries

What are workplace supports for LGBT employees?

Workplace supports for LGBT employees are organizational policies and practices that are thought to improve the work experiences of LGBT employees and foster diversity within an organization. Although there isn’t one set of specific workplace supports for LGBT employees, one way of summarizing the contextual supports in the workplace is to categorize them as (a) formal LGBT-supportive policies and practices, (b) LGBT-supportive climates, and (c) supportive workplace relationships (Webster, Adams, Maranto, Sawyer, & Thoroughgood, 2017). Formal policies and practices that are supportive of LGBT employees include things like same-sex benefits coverage, LGBT resource …

Perspectives From A Prevention Team, Jaqueta Taylor, Rynika Polk, Jackie Gooch

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Louisiana’s redesign includes the creation of prevention teams. The prevention teams include one supervisor, three child protective services (CPS) workers, two family services (FS) workers, and one child welfare team specialist. Over the course of the past year each team was established, trained, and worked together to build a cohesive unit. Team members expressed a mix of excitement and concern about their new roles. The redesign meant the supervisor was managing new team members, workers were delegating tasks they were previously responsible for, and team specialists were new to the team and had to establish trust with their coworkers. The …

Organizational Intentions Versus Leadership Impact: The Flexible Work Experience, Susan R. Vroman

The Journal of Values-Based Leadership

Working mothers with dependent aged children currently represent a significant portion of the workforce. In order to attract and retain this valuable demographic, employers are introducing and maintaining flexible work arrangements (FWA) to enable employees to manage their work and life commitments. However, having an FWA program and effectively supporting it are not synonymous, and this bears impact on employees. This article highlights opportunities and implications for FWA management based on findings from a recent New England healthcare organization case study which illustrates how working mothers experience enacted flexible work arrangement policies. This article identifies methods for organizations and managers …

My Experience With Cfs Strong, Lana Sayre

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I am a child and family services specialist supervisor with the Nebraska Department of Health and Human Services. A few years ago, I volunteered to take over for another member of the workforce retention team that was working with the QIC-WD to develop/select an intervention that Nebraska could implement to reduce employee turnover among child and family services specialists (CFSS), our frontline worker position. Employee retention is a constant, ongoing challenge. Our work is challenging and very stressful. You have to be an expert in child safety and have a broad understanding of all of the issues which affect the …

Presenteeism, Megan Paul

Umbrella Summaries

What is presenteeism?

Presenteeism is not simply a matter of attending, or being physically present, at work. Rather, it refers to going to work while ill and, in some cases, also includes the concept of lost productivity as a result (Johns, 2010; McGregor, Sharma, Magee, Caputi, & Iverson, 2017). Unlike absenteeism, which can be measured through personnel records, presenteeism is measured by employee self-report via surveys or interviews. For the more limited definition (going to work ill), employees are asked whether or how often in the past they showed up to work when they were sick and should have taken …

Grit, Maggie Thompson, Megan Paul

Umbrella Summaries

What is grit?

Grit is a personality trait that is defined as “perseverance and passion for long-term goals” (Duckworth, Peterson, Matthews, & Kelly, 2007, p. 1087) and as “… not just resilience in the face of failure, but also having deep commitments that you remain loyal to over many years” (Perkins-Gough, 2013, p. 14). It has been conceptualized as a higher-order trait comprised of two lower order facets: perseverance of effort (the tendency to work hard even in the face of setbacks) and consistency of interest (the tendency to not frequently change goals and interests). The two primary self-report measures …

Diversity Training, Megan Paul

Umbrella Summaries

What is diversity training?

Diversity training refers to a “distinct set of instructional programs aimed at facilitating positive intergroup interactions, reducing prejudice and discrimination, and enhancing the skills, knowledge, and motivation of participants to interact with diverse others” (Bezrukova, Spell, Perry, & Jehn, 2016, p. 1,228). In the absence of a standard approach, there has been significant variation in the design and context of diversity training.

The following characteristics have been identified as differing across trainings reported in the research literature (Bezrukova et al., 2016):

► Content Focus: Group-specific training focuses on learning about one or more specific groups (e.g., …

Can The Gender Wage Gap Be Closed Inthe Philippine Manufacturing Sector?, Royanna Patricia H. Martin, Charlene Johannan G. Policarpio, Kath Ryne Y.A. Taburda

Angelo King Institute for Economic and Business Studies (AKI)

In recent years, women in the Philippines have made strides in integrating into formal employment, attaining higher educational status, and claiming their social and economic autonomy. However, the gender wage gap persists in the labor market, especially in the manufacturing sector. This wage gap does not look at their willingness to join the manufacturing sector. The National Economic Development Authority (NEDA, 2019) found that, between the two sexes, the manufacturing and services sectors were highly concentrated with females. For services specifically, they report that the high participation may be linked to “inflexible hours,” or work hours that do not go …

What We Know About Pandemics And The Stress They Cause, Anita Barbee

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Pandemics are not new, but they significantly impact how we work, socialize, and manage our health. This can be especially difficult for those in the helping professions for whom face-to-face contact and travel are part of their daily routine. This blog post explains what a pandemic is and the stress that it causes. What is a Pandemic? When the spread of a disease escalates, it can become a pandemic, affecting a wide geographical area and a significant portion of the population. Pandemics are marked by uncertainty, confusion, and a sense of urgency which may be exacerbated by the inundation of …