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Full-Text Articles in Hospitality Administration and Management

Employee Orientation: Exploring Blended Learning Strategies To Improve Learner Outcomes And Meet Organizational Goals, Paul Washington May 2009

Employee Orientation: Exploring Blended Learning Strategies To Improve Learner Outcomes And Meet Organizational Goals, Paul Washington

UNLV Theses, Dissertations, Professional Papers, and Capstones

The problem of effective, efficient and pragmatic solutions involving employee training are compounded when geographic logistics become an issue as organizations grow. Organizations must ensure financial and human resources are allocated to develop the highest impact training strategies at the lowest cost. Training in employee orientation was chosen as a logical starting point to re-think current training models to improve learner outcomes and achieve corporate initiatives. Thus, research involved literature review of basic concepts of learning theories and the integration of theory with pedagogical methods and technological delivery media. The result was a conceptual blended learning model reducing current training …

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Case Study: Feasibility Analysis Of Renewable Energy Supply Systems In A Small Grid Connected Resort, Jody Robins May 2009

Case Study: Feasibility Analysis Of Renewable Energy Supply Systems In A Small Grid Connected Resort, Jody Robins

UNLV Theses, Dissertations, Professional Papers, and Capstones

This paper presents a case study on the feasibility of a small grid connected resort in the marine west coast climate of Canada to implement a renewable energy supply system. The current industry conditions of three renewable energy systems are explored including small and large wind energy conversion systems, solar photovoltaic cell systems, and energy cell systems. Furthermore, these three systems are evaluated using the power load, wind, and solar radiation information from a specific resort. The renewable energy source assessment and optimization software HOMER (National Renewable Energy Laboratory, US) is used to evaluate the costs and benefits of each …

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Going Green In The Hospitality Industry, Christina Wilson Micioni May 2009

Going Green In The Hospitality Industry, Christina Wilson Micioni

UNLV Theses, Dissertations, Professional Papers, and Capstones

The purpose of this research is to examine whether a hotel’s greening efforts are a reason why everyday guests or hospitality professionals choose a hotel. Do meeting planners and business travelers expect certain things while staying at a hotel? Do the personal greening activities of a guest affect their hotel stay? This will also include the housekeeping needs of the guests and why they choose the hotel. The objective of the research will be to discover whether there is guest data to support the need for hotels to become green establishments.

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The Impact Of The 2007 Oklahoma Immigration Reform Act On Labor Costs In The Restaurant Industry, Xun Zhou May 2009

The Impact Of The 2007 Oklahoma Immigration Reform Act On Labor Costs In The Restaurant Industry, Xun Zhou

UNLV Theses, Dissertations, Professional Papers, and Capstones

Restaurant industry is becoming the largest employer of immigrants in the United States, immigration policies are fundamental to the success of the restaurant industry, as entrepreneurs, as customers, and as workers. Therefore, this paper attempts to investigate current issues regarding the unauthorized labor force in the hospitality industry. In particular, this study will try to discover and explore the difference in labor costs in the restaurant industry before and after the newest immigration reform act enacted in Oklahoma. In addition, this paper will also provide suggestions for future researchers in this research field.

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The Swedish Casino Model: A Comparative Study Of Casino Gaming Models, Daniel Sahlin May 2009

The Swedish Casino Model: A Comparative Study Of Casino Gaming Models, Daniel Sahlin

UNLV Theses, Dissertations, Professional Papers, and Capstones

This comparative study addresses the different gaming regulations that exist around the world. The study involves seven different countries, with its center of attention on the Swedish Casino Model which is owned and operated by the Swedish Government. The study of the Casino Models that originate from each country’s gaming legislation and the influence they have worldwide, as well as how and why new Casino Gaming models are developed. Lastly, a discussion is presented on how different Casino Models can have an effect upon each other and how the Sweden Casino Model may or may not effect other nations.

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An Examination Of Female Poker Players, Di Ma May 2009

An Examination Of Female Poker Players, Di Ma

UNLV Theses, Dissertations, Professional Papers, and Capstones

MSN Encarta defines gambling as the wager “of money or other items of value on an uncertain event, dependent either wholly or in part on chance.” The major types of gambling are lotteries, sports betting including horse racing, and casino games including slot machines and table games (2007). A look at PokerUK.com’s Famous Gamblers of the 18th century to present shows thirteen men and zero women (2007). This gender division has experienced a recent change. In 1999, CNN.com reported that women who gambled increased 20% between 1994 and 1998. This figure doubled the percentage growth for male gamblers. The e-Commerce …

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An Examination Of The Non-Gaming Nightlife Entertainment Sector Of Las Vegas Resort-Casinos, Jennifer Miyakubo May 2009

An Examination Of The Non-Gaming Nightlife Entertainment Sector Of Las Vegas Resort-Casinos, Jennifer Miyakubo

UNLV Theses, Dissertations, Professional Papers, and Capstones

This paper provides an overview of the non-gaming nightlife entertainment sector of Las Vegas resort-casinos. Three qualitative interviews with executives of The Mandalay Bay Resort & Casino, The Monte Carlo Las Vegas Resort and Casino, and The Mirage Las Vegas were conducted to examine their perceptions and needs in the industry. This paper examines the impact the current economic recession is having on the Las Vegas nightlife and also reveals what types of questions resort-casino operators want to know about their customer. This exploratory research is a useful preliminary step that helps ensure that a more rigorous, more conclusive future …

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Maximizing Cash Flows In Integrated Resorts: An Exploratory Study Of The Highest And Best Use Of Available Space, Denise Négrel May 2009

Maximizing Cash Flows In Integrated Resorts: An Exploratory Study Of The Highest And Best Use Of Available Space, Denise Négrel

UNLV Theses, Dissertations, Professional Papers, and Capstones

Through the analysis of the available literature, this exploratory study focuses on the concepts of direct and indirect contribution of amenities to the financial results of Integrated Resorts. In addition, the paper reviews the retail definition of highest and best use and evaluates its possible applications to the hospitality industry. Even if limited in number, studies in the field show that, with the appropriate statistical models, it is possible to estimate the indirect financial contribution of specific amenities to the profitability of Integrated Resorts. Moreover, an unprofitable amenity can justify its presence in an Integrated Resort only by indirectly contributing …

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Recession And Its Affect On The Las Vegas Hospitality Industry, William Provance Apr 2009

Recession And Its Affect On The Las Vegas Hospitality Industry, William Provance

UNLV Theses, Dissertations, Professional Papers, and Capstones

The purpose of this paper is to analyze the recession which began in 2007, and to study its causes, effects, and some attempted solutions through data analysis, academic literature review, public financial reporting, stock information and other news sources. Two major strip companies will be researched; Las Vegas Sands and MGM Grand, as well as a local’s company; Station Casinos. This information will be presented in a case study format that will be available as a learning tool for future hospitality leaders.

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Customer Satisfaction Index Of Singapore: Executive Summary 2008, Institute Of Service Excellence, Smu Apr 2009

Customer Satisfaction Index Of Singapore: Executive Summary 2008, Institute Of Service Excellence, Smu

Research Collection Institute of Service Excellence (2007-2024)

The Institute of Service Excellence at Singapore Management University (ISES) was appointed by the Singapore Workforce Development Agency (WDA) to implement and maintain an annual benchmark for the services sectors in Singapore. The Customer Satisfaction Index of Singapore (CSISG) was first launched in April 2008 based on data collected from a nationwide survey conducted in 2007. In this second year, the results of CSISG 2008 were derived from the survey data gathered between November 2008 and January 2009.

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Premier, Gian Galassi, Robyn Campbell-Ouchida, Judy A. Nagai, David Schwartz, Jeff L. Voyles Apr 2009

Premier, Gian Galassi, Robyn Campbell-Ouchida, Judy A. Nagai, David Schwartz, Jeff L. Voyles

Premier: The Magazine of the UNLV Harrah Hotel College

No abstract provided.

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Legal Regulations Of Tip Pooling And Tip Sharing In The United States Hospitality Industry, Rebecca Ahmed Apr 2009

Legal Regulations Of Tip Pooling And Tip Sharing In The United States Hospitality Industry, Rebecca Ahmed

UNLV Theses, Dissertations, Professional Papers, and Capstones

Tip sharing and tip pooling are common practices within the hospitality industry, particularly in foodservice and in hotels. Several companies merely encourage these practices while others require participation. Not all of these companies comply with their state and federal labor laws. More and more cases have surfaced where employees are challenging the legality of tip pooling and tip sharing in the past few years. Some of those cases have resulted in significant losses to the employers. Starbucks, for example, has just been ordered to pay back $105 million to their baristas for violating California labor laws regulating tip pooling. Hospitality …

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Exploring Marketing And Sales Opportunities: How Companies Reach Their Target Market Using Hospitality And Tourism Venues For Distribution Of The Product Or Services, Ricardo J. Rodriguez-Canales Apr 2009

Exploring Marketing And Sales Opportunities: How Companies Reach Their Target Market Using Hospitality And Tourism Venues For Distribution Of The Product Or Services, Ricardo J. Rodriguez-Canales

UNLV Theses, Dissertations, Professional Papers, and Capstones

Many companies unrelated or semi-related to travel and tourism have found their niche within the hospitality and tourism industry. Companies who primarily focus on fashion, retail, weddings, outdoor adventure, real estate, sports and entertainment have successfully negotiated space to promote their products and services to hospitality and tourism clientele. This can be seen at the many resorts and casinos that have retail shops in their facilities as well as golf courses, restaurants and clubs that market directly to and make their profits from hospitality patrons. This complimentary mix makes up the diverse experience travelers encounter. To narrow the focus of …

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Business Intelligence In Meeting Planning Software, Svetlana Staneva Apr 2009

Business Intelligence In Meeting Planning Software, Svetlana Staneva

UNLV Theses, Dissertations, Professional Papers, and Capstones

This paper is a content analysis of business intelligence functionality in major meeting planning software. The research explores products for list management work (primarily handling online registration), various products providing multi-level database support (registration, housing, event logistics), and others in the categories of attendee management and exhibition management. It presents an assessment of applications’ abilities to fulfill transactional recording needs as well as their extended capabilities to respond to analysis questions for strategic decision-making support.

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Afternoon Concurrent Track 3: Green Curricula At Unlv, Thomas Jones, Ken Teeters, Barbara St. Pierre Schneider, Nancy Menzel, Lori Candela, Yu Xu, Sally Miller, Scott Nowicki Mar 2009

Afternoon Concurrent Track 3: Green Curricula At Unlv, Thomas Jones, Ken Teeters, Barbara St. Pierre Schneider, Nancy Menzel, Lori Candela, Yu Xu, Sally Miller, Scott Nowicki

Education for a Global Future: 21st Century Challenges in Sustainability & Climate Change Education

AFTERNOON CONCURRENT TRACK 3: GREEN CURRICULA AT UNLV Moderator Carolyn Yucha Student Union Room 213 Tom Jones, Ken Teeters – Incorporating Sustainability into a Hospitality Management Curriculum Abstract: For the past 15 years, faculty members in the Harrah College of Hotel Administration who teach Facilities Management (HMD 395) have incorporated a sustainability management component in this required course. The concepts of sustainability and global climate change are introduced through readings and multi-media. The concept of Triple Bottom Line is presented and is applied to almost every component in the course. Students are assigned a variety of semester-long service-learning projects that …

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Pioneering Marketing To Hawaii With Downtown Las Vegas' California Casino, John M. Blink Mar 2009

Pioneering Marketing To Hawaii With Downtown Las Vegas' California Casino, John M. Blink

UNLV Gaming Podcasts

Dr. Schwartz does a quick interview with John Blink, who pioneered marketing to and in Hawaii with downtown Las Vegas' California casino in the 1970s and 1980s. Blink talks candidly about working for both Sam and Bill Boyd at the Eldorado, Union Plaza, and California casinos, the early days at the California, and the loyalty of the casino's Hawaiian patrons and vice versa. Plus, learn how to get a free bowl of saimin noodles at the Cal.

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Hotel And Restaurant Entry-Level Job Competencies: Comparisons Of Management And Worker Perceptions, Dana V. Tesone, Peter Ricci Jan 2009

Hotel And Restaurant Entry-Level Job Competencies: Comparisons Of Management And Worker Perceptions, Dana V. Tesone, Peter Ricci

Rosen Faculty Scholarship and Creative Works

This article presents the findings of a central Florida study of lodging and restaurant managers as well as entrylevel workers who were graduates of hospitality management programs. It provides a theoretical construct as a basis of the methodology employed. The article then reports the findings of perceptions of desired knowledge, skills and abilities, and attitudes associated with entry-level employees. It further compares desired levels of preparation for entry-level positions in the industry as reported by respondents of both groups. Finally, the authors present conclusions and implications for central Florida practitioners and educators.

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Hospitality Doctoral Students' Job Selection Criteria For Choosing A Career In Academia, Michelle Millar, Clark Kincaid, Seyhmus Baloglu Jan 2009

Hospitality Doctoral Students' Job Selection Criteria For Choosing A Career In Academia, Michelle Millar, Clark Kincaid, Seyhmus Baloglu

Hospitality Management

When graduation approaches for doctoral students, they must begin the tedious process of searching for their first faculty position. It becomes important for the student to have a good understanding of what factors are most important when he or she is looking for that position. Very limited hospitality research addresses this viewpoint. The purpose of this study is to identify the factors of importance for hospitality management doctoral students when they select an academic position to apply for or accept. An online survey of students found that likelihood of obtaining tenure, criteria used for obtaining tenure, base salary, and teaching …

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A Green Room Experience: A Comparison Of Business & Leisure Travelers' Preferences, Michelle Millar, Seyhmus Baloglu Jan 2009

A Green Room Experience: A Comparison Of Business & Leisure Travelers' Preferences, Michelle Millar, Seyhmus Baloglu

Hospitality Management

To gain a better understanding of whether environmental consciousness of business and leisure travelers translates to like-minded preferences in the hotel industry, this study assessed the environmental attitudes of both types of travelers, their green behavior at home, and the importance they place on having different green attributes in a hotel. Results of an online survey indicated that business and leisure travelers are very similar when rating the importance of specific green attributes. They differ, however, in their environmental attitudes and green behavior performed at home. These results provide a clearer picture of the profile of the traveler that may …

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An Examination Of Factors Affecting Japanese Tourism In Hawaii, Sun-Young Park, Hye-Ryeon Lee Jan 2009

An Examination Of Factors Affecting Japanese Tourism In Hawaii, Sun-Young Park, Hye-Ryeon Lee

Hospitality Management

The Japanese tourist market is a crucial component of the Hawaii tourism economy due to both market size and higher per capita expenditures in comparison with other key markets for the state. Over the past decade, annual Japanese tourist arrivals have decreased significantly off a peak in 1997. This study examines various supply and demand factors, which may be influencing Japanese tourist arrivals to Hawaii using regression analysis. Results show that five of eight variables significantly influence the monthly Japanese tourist numbers to Hawaii: monthly total Japanese overseas tourists, available air seats, average room rates, available room units, and change …

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Encouraging And Evaluating The First Year Experience, Kevin Griffin Jan 2009

Encouraging And Evaluating The First Year Experience, Kevin Griffin

Other resources

No abstract provided.

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Expenditure-Based Segmentation And Visitor Profiling At The Quays In Salford, Uk, Ruth Craggs, Peter Schofield Jan 2009

Expenditure-Based Segmentation And Visitor Profiling At The Quays In Salford, Uk, Ruth Craggs, Peter Schofield

Articles

There is a substantial body of literature relating to tourism’s economic impact at the macro level, but less is known about tourist expenditure at a micro scale. This paper reports findings from a survey of day-visitor expenditure by category at The Quays in Salford, UK. Expenditure is influenced strongly by the visitor’s age, frequency of visitation and visit motivation. Heavy, medium and light expenditure segments and associated profiles are identified. ‘Heavy spenders’ are more likely to be female, in a family group and have shopping as the main motivation for the visit. The implications of the findings are discussed.

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Motivation And Decision Making In City Break Travel, Gerard Dunne Jan 2009

Motivation And Decision Making In City Break Travel, Gerard Dunne

Articles

The demand for city breaks has been one of the major growth areas in travel and tourism in recent years. The city break product is generally considered to be different from other holiday products, particularly in a spatial and temporal context. However marketing strategies targeting this important tourism niche continue to be based on data that is often anecdotal and frequently inaccurate. This book explores the distinctive characteristics of this form of travel and in particular the motivations and decision making involved in taking such trips. The book presents a decision making continuum that highlights the variation that exists between …

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Sustainable Trail Management: A Transdisciplinary Approach, Sinead O'Connor-Gotra Jan 2009

Sustainable Trail Management: A Transdisciplinary Approach, Sinead O'Connor-Gotra

Theses, Doctoral

The research reported has created a holistic model for sustainable trail management that is broader than the quantitative assessment of ecological trail degradation. The range of quantitative and qualitative results gathered show that a more realistic treatment of sustainable trail management needs is achieved through a qualitative, participative and flexible research process. The investigation focuses primarily on the assessment of trail degradation in the uplands of Co. Wicklow, Ireland where signs of deterioration have been observed as a consequence of recreational use. The nature and extent of trail degradation was assessed using a variety of techniques including qualitative and quantitative …

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Strategic Human Resource Management Performance Metrics For Unit-Level Managers: An Exploratory Study Of U.S. Casual Restaurants, Kevin S.W. Murphy Jan 2009

Strategic Human Resource Management Performance Metrics For Unit-Level Managers: An Exploratory Study Of U.S. Casual Restaurants, Kevin S.W. Murphy

Rosen Faculty Scholarship and Creative Works

Many restaurant organizations have committed a substantial amount of effort to studying the relationship between a firm’s performance and its effort to develop an effective human resources management reward-andretention system. These studies have produced various metrics for determining the efficacy of restaurant management and human resources management systems. This paper explores the best metrics to use when calculating the overall unit performance of casual restaurant managers. These metrics were identified through an exploratory qualitative case study method that included interviews with executives and a Delphi study. Experts proposed several diverse metrics for measuring management value and performance. These factors seem …

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Critical Success Factors In Florida's Bed And Breakfast Industry, Catherine I. Rash Jan 2009

Critical Success Factors In Florida's Bed And Breakfast Industry, Catherine I. Rash

HIM 1990-2015

Florida bed and breakfasts (B&Bs) were surveyed for the purpose of discovering the attitudes, beliefs, and actual behaviors of B&B owners and operators that contribute to an operation’s success. This study had several objectives: 1) to provide an analysis of attitudes and beliefs perceived to be necessary for success and the actual behaviors exhibited by operators based upon their self-definition of success, 2) to collect demographic information from various bed and breakfasts in Florida, and 3) to expand the limited amount of research that has addressed issues in the bed and breakfast industry. Between July 2009 and August 2009, data …

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An Investigation Into Hotel Employees' Perception Of Green Practices, Sun-Hwa Kim Jan 2009

An Investigation Into Hotel Employees' Perception Of Green Practices, Sun-Hwa Kim

Electronic Theses and Dissertations

This study examined how employees of the hotel industry perceived green practices. Data was collected from 220 employees working in eight green certified hotels in Orlando. Research results revealed that performance levels of green practices implemented by hotels were lower than the importance levels of those same green practices as perceived by hotel employees. The results of the study illustrated that (1) the employees' perception regarding green practices was not different than one of hoteliers in terms of importance and performance, and (2) employees weighted the green practices that were beneficial to them as more important than green practices that …

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Kenneth George Besson, Máirtín Mac Con Iomaire Jan 2009

Kenneth George Besson, Máirtín Mac Con Iomaire

Books/Book Chapters

Biography of Ken Besson with information on his father Paul Besson and the Royal Hibernian Hotel, Russell Hotel and Bailey Restaurant which they owned and ran in Dublin.

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Consensual Security Risk Assessment: Overcoming Bias, Conflicting Interests And Parochialism, Benjamin Beard, David J. Brooks Jan 2009

Consensual Security Risk Assessment: Overcoming Bias, Conflicting Interests And Parochialism, Benjamin Beard, David J. Brooks

Australian Security and Intelligence Conference

In a risk assessment process, insular methods of data collection and analysis may lead to an inaccurate risk assessment as stakeholders hold individual biases, conflicting interests and parochial approaches to certain risks. The article considered these issues and tested a consensual risk assessment approach that can overcome many of these issues. A staged risk assessment process was applied within an entertainment complex in the Security, and Food and Beverage Departments. Eight supervisors from the two departments participated in the study, with each participants individually interviewed on their view of predefined risks followed by the same risks discussed within a facilitated …

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Restaurant Ownership Made Easy: Four Fast Franchises, Exhibit Brochure, Tanya Jo Ormseth Jan 2009

Restaurant Ownership Made Easy: Four Fast Franchises, Exhibit Brochure, Tanya Jo Ormseth

Rosen Library Exhibits

No abstract provided.

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