Hospitality Administration and Management Commons^™

Do Intangible Assets Impact Financial Statement Comparability? A Case Study Of Washington State Hospitals, Andrew Brajcich, Dan Friesner, Matthew Q. Mcpherson

The North American Accounting Studies

Firms are becoming increasingly reliant on intangible assets to create value and differentiate themselves from their peers. Intangible assets are typically reported in the balance sheet using general categories such as “goodwill” or “other intangible assets.” Intangible assets are often unique in their attributes and productive lifespans, which makes them challenging to accurately and precisely record in accounting statements. While the assets themselves provide unique value creation opportunities, it is unclear whether specific intangible assets impact assessments of financial statement comparability. This study investigates whether the existence of various types of intangible assets leads to differences in financial statement comparability …

To Book Or Not To Book: A Case Analysis Of The Mydisney Experience Mobile Application And The Future Of Consumer Engagement, Cody T. Havard

Findings in Sport, Hospitality, Entertainment, and Event Management

As more participatory services lean heavily into the use of mobile applications to engage consumers, it has become increasingly important to gain a better understanding of such amenities. The current case analysis discusses the use of the MyDisney Experience mobile application in the fall of 2024. The case analysis uses an autoethnographic approach to investigate how the application added to and subtracted from the user experience. Implications and future directions of research are discussed.

Feeding Jersey: A Fresh Look At Food In The Garden State, Zachary E. Zawila

Capstones

New Jersey is the Garden State. The food business is in its nature. But how the state's foodways work, and particularly how they shape the cities of North Jersey, brings vitality to some neighborhoods while leaving others behind. The cities of Orange, Elizabeth, and Paterson have especially interesting food pasts, and particularly promising food futures.

https://sites.google.com/view/feeding-jersey/home

On Food And Restaurants, Liya Cui

Capstones

This portfolio contains a collection of stories about New York City restaurants and broader food culture, including reported features, a profile and criticism. Food is literally inescapable; even if you believe you don’t care about what you eat, every bite is a choice. This subject deserves critical thought and exploration as it influences our lives in myriad ways and reveals cultural trends that can tell us so much about who we are right now.

https://medium.com/@LiyaC/capstone-portfolio-on-food-and-restaurants-bc4c18c7f2a9

Perceptions Of Sport Fandom As A Means Of Meeting Psychological Needs, Daniel L. Wann Phd

Findings in Sport, Hospitality, Entertainment, and Event Management

The current study examined the use of sport fandom and team identification to assist in meeting four basic psychological needs: belonging, distinctiveness, structure, and meaning. The results indicated that fans view both general sport fandom and team identification as having the capability of helping them meet each of the needs, especially the need to belong. Additionally, team identification was believed to be more effective in assisting with the need for distinctiveness than was general sport fandom.

All Sports Spectacular Event Plan And Data Review, Ashley Dale

Honors Theses

The following report is the event plan for the All Sports Spectacular hosted by the Irish Hills Regional Chamber of Commerce (IHRCC) on October 5, 2024, at the Mill Sports and Event Center in Onsted, MI. The report investigates different elements of the event and how they contributed to the overall success of the event. It also provides recommendations for changes that can be made in the future to increase the fundraising potential of the event.

The project’s main goal was to raise funds for the IHRCC so that they are able to continue their mission of promoting business growth …

Ua12/2/1 College Heights Herald, Vol. 100, No. 2, Wku Student Affairs

WKU Administration Documents

Magazine edition of the College Heights Herald for the period November 11 - December 5, 2024.

• Wilborn, Price. Letter from the Editor – Homecoming
• Vickers, Abigail. Homecoming Royalty – Milie LeJeune, Sarah Burke, Katie Burch, Jennifer Smith, Alice Waddell
• A New Era for Social Sciences at WKU – Society, Culture, Crime & Justice
• Steps from WKU, Miles of Charm – Walk2Campus
• Wilborn, Price. Martha Sales Reflects on Life, Leadership & Growth
• Leasing Agents Lending a Friendly Face & Helping Hand – Columns
• Smith, Kane. How Local Businesses Prepare for Homecoming Crowds
• Downtown Bowling Green – Restaurants & Businesses
• Home Sweet …

Adopting Effective Strategies Of Agile Project Management In Hotel Rebranding Projects, Minjie Liu

Harrisburg University Dissertations and Theses

This thesis examines the application of Agile Project Management (APM) in hotel rebranding projects, emphasizing its impact on project flexibility, cross-departmental collaboration, and customer satisfaction. Using qualitative methods, the study highlights how APM practices, such as iterative cycles and continuous feedback loops, enhance adaptability, foster teamwork, and align outcomes with market demands. Findings reveal that while APM improves responsiveness and customer engagement, challenges like increased communication costs require careful management. The study offers practical insights for integrating APM into rebranding strategies to boost competitiveness and customer loyalty in the hospitality industry.

Mathematics In Amusement Parks, Kacey Laumann

Honors Projects

This project focuses specifically on the Walt Disney World Park, Magic Kingdom. I started by collecting data through the MyDisneyExperience app. By recording the data, I was then able to create polynomial functions to the fifth the degree. Each attraction received a function which allowed me to predict the wait times for that attraction. Then, by graphing the functions and analyzing the graph using calculus the “best time” and “worst time” to go to the attraction were found. After the analysis the information is used to build a unique schedule for a guest. Then the guest receives this schedule after …

A Comparative Analysis Of Passenger Demand For Two Airport Hubs In The United States, Selcuk Ertekin, Fassil Fanta

Journal of Applied Marketing Theory

This paper studies the passenger demand for two airport hubs in the United States using econometric time-series modeling. By focusing on the traditional determinants of demand (national income and price), this paper compares the econometric dynamics of passenger demand for a large and a small airport hub. We found that there is a sustained relationship between income, price, and revenue passenger miles over time. We also found that a shock in GDP causes a disruption that has a lasting impact on passenger demand.

Charging During The Stay: The Effects Of Ev Chargers’ Availability And Pricing On Consumer Perceived Utilitarian Value And Behavioral Intentions, Wenjia Han, Cass Shum, Guoguang Wan

Hospitality Faculty Research

Hotels are increasingly hosting EV chargers. Yet, scant research examines the effects of EV chargers on consumer behavioral intentions toward the hotel. This study draws on the expectancy theory and examines the effect of EV chargers availability and the availability of surrounding chargers on consumer hotel booking intentions and willingness to pay a price premium. The results of two scenario-based experiments showed that free or paid EV chargers enhance consumers’ perceived utilitarian value and behavioral intentions. The effects are partially amplified when the availability of surrounding chargers is limited. This research contributes to the literature on hotel add-on services and …

Investigating The Impacts Of Homestay Tourism On A Local Community: Homestay Operators' Perspectives In Anantnag District, Sajad Ahmad Bhat, Ajaz Ahmad Dar, Dr Danish Iqbal Raina, Dr Basith Nabi Wani

Journal of Tourism Insights

Background: Homestay tourism, characterized by travelers residing in the homes of local residents, offers an intimate and authentic experience that fosters cultural exchange. This paper explores the impacts of homestay tourism on a local community, focusing on the Anantnag District in the Kashmir Valley. Drawing upon the insights of homestay operators, this research investigates the economic, sociocultural, and environmental dimensions of this tourism phenomenon.

Objective: To investigate the economic, sociocultural, and environmental implications of homestays on a local community and to determine differences in how the neighborhood perceives these impacts.

Methods: This study uses a quantitative research design, including a …

Valuate Jammu & Kashmir Tourism In Breadth Of Media Dailies And Time Period: A Content Analysis, Tahmeed Ahmad Badam Mr

Journal of Tourism Insights

Background: The study takes in to consideration Jammu & Kashmir tourism industry from media’s point of view; quantitative cum qualitative content analysis for articles has been carried out to evaluate different trends and aspects.

Objectives: Firstly, to analyze reportages in the index of assigned nomenclatures regarding Jammu & Kashmir tourism among selected local and national dailies. Secondly, measure the average mean values and their variance in respect to number of contents and classified themes.

Sampling selection: Four renowned media dailies have been selected conveniently for content analysis on the basis of their circulation. Systematic random sampling framework has been carried …

Tourist Expectation And Their Perception Towards Service Quality : The Case Of Baidyanath Dham Jyotirlinga, Deoghar, Vaishali Singh, Anjan Bhuyan

Journal of Tourism Insights

The purpose of this study is to examine the perceptions and expectations of tourists regarding the Service Quality attributes at Baidyanath Dham Jyotirlinga in Deoghar, Jharkhand. The aim is to identify the significant areas of shortcomings in the tourist amenities/services offered at the pilgrimage site and suggest ways to improve the overall pilgrimage experience. The study used the scale development procedures provided by Churchill (1979) and Hinkin (1995) as the initial step in developing a service quality scale. First, a thorough literature analysis highlighted six crucial factors: accommodation, information accessibility, transportation, safety and security, hygienic food and drink, and temple …

Exploring Boondocking Through Time: Evolution And Challenges For Outdoor Hospitality In The United States, Julien Bousquet

Journal of Tourism Insights

This study delves into the evolution of boondocking from a survival strategy to a lifestyle choice among RV enthusiasts, called boondockers, who cherish nature and self-reliance. Through a historical approach, it charts boondocking's evolution and assesses its societal, economic, and environmental impacts. The analysis highlights a dynamic progression, driven by advancements in RV technology, a shift towards sustainability, and digital community engagement. Environmental challenges underscore the necessity for sustainable practices, while future outlooks point to innovations in eco-friendly RV technologies and a stronger focus on Leave No Trace principles. The study forecasts a significant role for boondocking in the future …

Why Do Consumers Switch? The Role Of Relational Uncertainty In Service Failures, Jungyun Hur, Soocheong (Shawn) Jang

Journal of Tourism Insights

This study explores the role of relational uncertainty in consumers’ switching intentions in a service failure encounter. The results reveal that in an established consumer-service provider relationship, relational uncertainty plays a significant role in the process of consumers’ switching intentions whereas dissatisfaction with service failures does not influence switching intentions. Further, the findings suggest that relational uncertainty mediates the effect of perceived loss on switching intentions. These findings were integrated into a discussion of theoretical and managerial implications for effective service management emphasizing the influential role of long-term relational value in comparison with incident-specific transaction value in an established relationship.

On-The-Go Dining In America: Comparing Convenience, Service Quality, And Satisfaction In Qsr Versus Gas Station Food, Shiva Jahani, Mohammed Lefrid, Lorie A. Tuma

Journal of Tourism Insights

Purpose

The objective of this multi-group study is to examine the influence of service quality and convenience on customer satisfaction in quick service restaurants (QSRs) versus gas stations.

Design/methodology/approach

Data were collected online from 552 participants in the USA and analyzed using partial least square structure equation modeling (SmartPLS).

Findings

Service quality and convenience are strong predictors of customer satisfaction in both QSR restaurants and gas station food outlets. In addition, this study concluded significant differences between QSRs and gas stations in terms of these relations.

Research limitations/implications

This study makes a significant contribution to the foodservice and consumer behavior …

Understanding The Factors Influencing Tourist Adoption Of Peer-To-Peer Accommodation Services: Attitudes, Intentions, And Behavioral Insights, Maya Talwadker, M.S. Dayanand Dr., Edgar Dsouza Dr.

Journal of Tourism Insights

This study investigates the factors influencing the adoption of peer-to-peer (P2P) accommodation services among Indian tourists, integrating Behavioral Reasoning Theory (BRT), Technology Acceptance Model (TAM), and Theory of Planned Behavior (TPB). Data were collected from 526 tourists using self-administered online and paper-based surveys. The findings reveal that modern lifestyles significantly enhance perceived ease of use and perceived usefulness, which positively influence behavioral intentions toward P2P accommodations. Psychological ownership emerged as a critical factor, indicating that emotional attachment to the accommodation enhances user engagement and satisfaction. Interestingly, privacy concerns did not significantly impact behavioral intentions or perceived usefulness but did influence …

The Indirect Effects Of Authentic Value And Attitude Toward Food Vlogs On The Link Between Trustworthiness And Visit Intentions: A Serial Mediation Analysis, Jean Paolo Lacap, Ronnie Moranas, Kristina Paula Domasig, April Irish Rey, Trishia Nicole Perlas

The South East Asian Journal of Management

Research Aims: The current study investigates how food vloggers’ trustworthiness influences viewers’ visit intention toward the featured food destination. Furthermore, it examines whether food vlogs’ authentic value and viewers’ attitudes toward food vlogs serially mediate the link between source trustworthiness and visit intentions.

Design/Methodology/Approach: The respondents were identified using a purposive sampling technique. Causal-predictive research design and path modelling via partial least squares was employed to measure the hypothesised relationships.

Research Findings: Source trustworthiness has a significant and positive influence on attitudes toward food vlogs and food vlog’s authentic value. Additionally, the food vlog’s authentic value was found to have …

Future Trends In Halal Food: How Innovative Islamic Business Models Are Redefining The Indonesian Market, Jimmi Qizwini, Diki Gita Purnama

Journal Of Middle East and Islamic Studies

Indonesia, a leading actor in the global halal food market, is undergoing significant transformations driven by the adoption of innovative Islamic business models. These models, which seamlessly integrate Islamic ethical principles with contemporary market forces, are fundamentally reshaping the structural and operational landscape of Indonesia’s halal food industry. This study aims to systematically investigate emerging trends, evaluate the impact of these pioneering business models, and provide a comprehensive analysis of their influence on consumer preferences and industry practices. Through a descriptive literature review, the research synthesizes insights from academic discourse and case studies to offer a thorough understanding of these …

Bridging The Gap: Optimizing Ai-Powered Robotic Concierge Services For Neurodivergent Hotel Guests, Hyei Rin (Hayley) Joo, Joan Su, Chin-Hsun (Ken) Tsai

ICHRIE Research Reports

The rapid technological advancements in the hotel industry, particularly the adoption of AI-powered robotic concierge services, have transformed guest experiences. However, these services often overlook the diverse needs of neurodivergent individuals, a significant and underserved market segment. This qualitative user experience (UX) study explores the challenges faced by neurodivergent guests and identifies opportunities to enhance inclusivity and accessibility in robotic concierge services. Through in-depth, semi-structured interviews with 20 neurodivergent individuals, key issues emerged, including difficulties in effectively communicating needs, sensory overload from overwhelming environments, and a lack of customizable service options. The findings present actionable recommendations for hotel managers and …

Applications Of Microlearning Tools And Platforms, Joel Reynolds, Mary Jo Dolasinski

ICHRIE Research Reports

Microlearning has emerged as a solution, offering a flexible and individualized learning structure. This study assessed microlearning authoring tools and delivery technologies to evaluate their suitability for higher education. The analysis identified Vimeo as a leading choice for video and audio content, Vista Create and Adobe Express for visual content, ChatGPT for text-based content, and Adobe Creative Cloud and Microsoft Office for comprehensive use. 7Taps emerged as a top microlearning platform due to its robust features and AI assistance.

Microlearning’s flexibility and adaptability make it valuable for industries like hospitality, which require dynamic training solutions. By selecting the right tools, …

Perception Of Recreational Water Quality In The Scholarly Literature: Where Have We Been & Where Should We Go, Xavier Alberto Basurto Cendeno

Theses and Dissertations

This study explores existing literature and research themes between water quality and recreational participation through use of a bibliometric analysis with content analysis. It identifies key researchers, institutions, and themes that have shaped the field. Despite the growing body of research, gaps remain in understanding the state of the research on this important topic. By analyzing trends and how these trends have changed over time, this study aims to offer insights for future research agendas. Ultimately, the findings will inform strategies for improving water quality management and fostering more resilient, timely water-based recreational research.

A Survey Of High School Athletic Directors And Implications For Sport Management Programs, Jon Coles Phd, Sally Ross Phd, Dana Munk Phd, Brian Roberts Ma

Findings in Sport, Hospitality, Entertainment, and Event Management

Many undergraduate sport management students are interested in a career in interscholastic athletics; some students complete degree required internships in school settings, where they receive receiving mentoring from athletic directors (ADs) and assistant athletic directors. To best prepare sport management students for these jobs, it is necessary to obtain clarity about requisite job skills for interscholastic ADs. In addition, examining the academic training and career paths of current ADs can help sport management educators advise students who wish to work in interscholastic athletic administration. As a field with a diverse array of career options, it is imperative to know how …

A Linkedin Analysis: Job Placement For Students In Sport Management Program Of An Eastern Kentucky Public University, Jose Garcia, Steve S. Chen, Christy L. Trent

Findings in Sport, Hospitality, Entertainment, and Event Management

In addition to standardized tests and program assessments of academic programs, tracking college alums’ employment is also deemed an effective method for measuring student learning and success. In this case study, the authors examined 251 students’ LinkedIn profiles by using main keywords such as the name of the institution and sport management to gather information about current employment status, degree of program completion, and primary self-identified skills of observed individuals. The results indicated that about 72.3% of 347 graduates (n = 251) from 2007 to 2022 had a completed profile and job employment. However, only about 37% held a …

Guest Retention For Casinos: An Analysis Of Online Versus In-Person Gambling, Xitlalic Rodriguez, Kiyan Shafieizadeh

ICHRIE Research Reports

Over time, technological advancements have led to a shift from physical gambling to online platforms. While physical casinos thrive, the escalating popularity of online gambling poses a challenge to customer retention. This study explores the impact of online gambling on casino resorts and devising strategies for market survival. Through qualitative interviews with casino managers and directors of sales and marketing in the United States, the study aims to elucidate the implications of online gambling platforms, reasons for choosing casinos, and operational adjustments for effective competition. This study can contribute valuable insights for casino managers by analyzing guest motivations for gambling, …

Adapting To Disruption: How Traditional Licensed Accommodations Are Embracing Airbnb Through Collaborative Competition, Maria Matthews, Ioannis S. Pantelidis, Rodrigo Lucena

ICHRIE Research Reports

This paper examines how licensed accommodations respond to Airbnb disruption. It focuses on the emerging strategy of ‘collaborative competition,’ where licensed accommodations use Airbnb’s platform as a distribution channel, blending collaboration, with competition. The study highlights a significant shift in business strategy in response to Airbnb's disruption, illustrating initial resistance and retaliation to strategic engagement. This study contributes to the broader understanding of the impact of Airbnb on licensed accommodations and highlights the importance of agility, innovation, and strategic collaboration in the face of disruption, offering valuable insights for both academics and practitioners in the field of hospitality management.

Achieving Destination Sustainability: How Tourist-To-Tourist Interaction Quality Affects Tourist Loyalty?, Junli Gao, Fang Meng Ph.D., Weifeng Guo, Baomin Lin

Faculty Publications

Although tourist-to-tourist interaction (TTI) has been identified as an essential element in tourist experiences, the effect of TTI quality on tourist loyalty, and the mechanism underlying this effect is scarcely discussed in the literature. Based on the self-determination theory, this study aims to examine whether and how TTI quality influences tourist loyalty, representing a significant means to achieve destination sustainability. More specifically, this study tested a moderated mediation model in which basic psychological needs satisfaction mediated the relationship between TTI quality and tourist loyalty, while sociability moderated the link between TTI quality and basic psychological needs satisfaction. A survey research …

Coffee In Brasil: Sustainability And The Role Of Intermediaries, Livia Petzinger

Capstone Collection

ABSTRACT

Coffee is traded in a highly complex global value chain where countless sustainability initiatives have emerged to address social, economic, and environmental issues, challenges which persist due to dominance of the market structure by largescale traders and roasters. Specialty coffee and direct trade have emerged as alternative trade arrangements that promote high-quality coffee through the use of sustainable practices, transparency, and a shortened supply chain. This research analyzes the role that intermediaries in the Brazilian specialty coffee supply chain play in the implementation of sustainability initiatives asking what kinds of sustainability practices they implement and why, and how this …

Tackling No-Shows In Fine Dining: Insights Into Cancellation Policies And Consumer Awareness Campaigns, Esther Kim, Jason Tang

Department of Hospitality and Tourism Faculty Scholarship and Creative Works

This research aims to identify how fine dining restaurants can effectively implement reservation cancellation policies to address the issue of no-shows by applying equity theory, the dual entitlement principle, and social cognitive theory. Two experiments identified cancellation policy elements that influence restaurant evaluations and reservation behaviors. Findings revealed that cancellation policies negatively influence restaurant evaluations, and that policy strictness and awareness can attenuate this relationship via perceived fairness while enhancing the likelihood to book reservations and honor reservations. This research suggests that restaurants can benefit from implementing lenient cancellation policies and introducing awareness of the adverse impact of no-shows to …