Hospitality Administration and Management Commons^™

A Peer Feedback Process To Improve Assistant Nurse Manager Job Satisfaction, Juanita A. Jularbal-Walton

Doctor of Nursing Practice (DNP) Projects

Problem

Healthcare organizations offer different methods of training for emerging and newly hired Assistant Nurse Managers (ANM). Without sufficient orientation to what the role requires, new ANMs receive many requests without adequate guidance on how to respond to patient, staff, and leadership requests. This experience creates unhealthy work environments with low job satisfaction and high turnover rates.

Context

Peer feedback provides an opportunity to reflect on the purpose of the Assistant Nurse Manager role. With sufficient orientation and peer feedback, front-line assistant nurse managers develop competency and role satisfaction, as evidenced by reduced turnover and improved retention.

Intervention

This project …

Hospitality Leadership, Dissatisfaction And Intent To Leave Among Multigenerational Groupings, Thomas A. Maier

Thomas A. Maier

This study examines generational similarities and differences in terms of; perceptions hospitality employees have of leadership, dissatisfaction and intent to leave within their organization.

Travelers’ Most Preferred Green Attributes For A Hotel Room, Michelle Millar

Hospitality Management

The purpose of this study, based on bundles of select environmentally friendly hotel room attributes, is to identify what kind of green hotel room business and leisure travelers would most prefer. Another purpose of the study is to assess whether customers are willing to pay more, and if so, how much more, to stay in an environmentally friendly hotel room. The hotel room most preferred incorporated a refillable shampoo dispenser, energy efficient light bulbs, and towel and linen policies, as well as key cards, and green hotel certification. Green hotel certification was the most influential attribute on preference. These results …

Internet Recruiting In The Cruise Industry, Michelle Millar

Hospitality Management

The cruise line industry is expanding rapidly. Recruitment within the industry will be an endless task and the cruise lines will need to explore every avenue possible to recruit new employees for each new contracted ship. The purpose of this study, therefore, is to examine the website of each major cruise line to determine if they are utilizing their website to recruit employees. In total, 33 attributes relating to e-recruiting method, function, content, and job search tools, were analyzed. The results of the content analysis revealed that, although the cruise lines are using e-recruiting methods, they are not using the …

Hospitality Doctoral Students' Job Selection Criteria For Choosing A Career In Academia, Michelle Millar, Clark Kincaid, Seyhmus Baloglu

Hospitality Management

When graduation approaches for doctoral students, they must begin the tedious process of searching for their first faculty position. It becomes important for the student to have a good understanding of what factors are most important when he or she is looking for that position. Very limited hospitality research addresses this viewpoint. The purpose of this study is to identify the factors of importance for hospitality management doctoral students when they select an academic position to apply for or accept. An online survey of students found that likelihood of obtaining tenure, criteria used for obtaining tenure, base salary, and teaching …

A Green Room Experience: A Comparison Of Business & Leisure Travelers' Preferences, Michelle Millar, Seyhmus Baloglu

Hospitality Management

To gain a better understanding of whether environmental consciousness of business and leisure travelers translates to like-minded preferences in the hotel industry, this study assessed the environmental attitudes of both types of travelers, their green behavior at home, and the importance they place on having different green attributes in a hotel. Results of an online survey indicated that business and leisure travelers are very similar when rating the importance of specific green attributes. They differ, however, in their environmental attitudes and green behavior performed at home. These results provide a clearer picture of the profile of the traveler that may …

An Examination Of Factors Affecting Japanese Tourism In Hawaii, Sun-Young Park, Hye-Ryeon Lee

Hospitality Management

The Japanese tourist market is a crucial component of the Hawaii tourism economy due to both market size and higher per capita expenditures in comparison with other key markets for the state. Over the past decade, annual Japanese tourist arrivals have decreased significantly off a peak in 1997. This study examines various supply and demand factors, which may be influencing Japanese tourist arrivals to Hawaii using regression analysis. Results show that five of eight variables significantly influence the monthly Japanese tourist numbers to Hawaii: monthly total Japanese overseas tourists, available air seats, average room rates, available room units, and change …

Appreciative Inquiry In Hospitality Leadership, Thomas A. Maier

Thomas A. Maier

Appreciative Inquiry based Leadership emphasizes the importance of positivist leadership theory. It builds the positive organizational core from within and relies on transformational leadership principles operating culture.

An Analysis Of Online Customer Complaints In Multiple Sectors Of The Hotel Industry, Tianshu Zheng, Thomas R. Schrier, Michelle Millar

Hospitality Management

The Internet has become a highly used tool for communication. Through the use of online communities consumers are able to view as well as leave comments regarding their experiences. These comments can either be positive or negative. By examining the customer complaining behavior, the purpose of this study is to identify the differences between negative online complaints against luxury hotels and mid-scale hotels, and to provide managers with some insights to help them respond properly to different online complaints. Using both qualitative and quantitative approaches, online complaints will be analyzed. The findings of this study are expected to help hotel …

Hospitality Management Educators Vs. The Industry: A Competency Assessment, Michelle Millar, Zhenxing Mao, Patrick Moreo

Hospitality Management

An often-asked question in the hospitality industry is whether graduates of hospitality education programs possess the competencies that the hospitality industry believes students should possess. The purpose of this study is to determine the discrepancies, if any, in the competencies being taught in the classroom for hospitality tourism students versus what lodging and food and beverage professionals believe are the most important competencies to be taught. Semi-structured, personal in-depth interviews were conducted with both educators of, and industry professionals working in, lodging management, and the food and beverage industry. The results of this study, incorporated into a competency domain model, …

The Relationship Of Demographics To Gaming Preferences And Behavior, Michelle Millar, Seyhmus Baloglu

Hospitality Management

The purpose of this exploratory study was to identify any association between the type of game landbased casino visitors played and various demographic and behavior characteristics. Multiple Correspondence Analysis (MCA) was used to identify the association between type of casino game played and respondent characteristics and behaviors. The study revealed that different types of visitors to land-based casinos may be drawn to different types of casino games. Preferences were separated by gender, age, previous visits to gambling destinations, whether the respondents gambled on the Internet, and what type of Internet game they played. The identified associations have the potential to …

An Empirical Inventigation Of Gaming Destination Images: Implications For Branding, Michelle Millar

Hospitality Management

No abstract provided.

Hotel Guests’ Preferences For Green Hotel Attributes, Michelle Millar, Seyhmus Baloglu

Hospitality Management

The primary purpose of this study was to identify a list of green attributes guests would prefer to have in the guest room of a hotel. Using results from a mixture of qualitative and quantitative questions in a survey of attendees of a hotel developer’s conference, a list is presented. The green attributes include such items as recycling bins in the guest room, and energy saving lighting. Some attributes, however, such as refillable soap and shampoo dispensers, were not received favorably. Future environmental challenges the industry will face, along with defining a green hotel, are also presented.

Corporate Social Responsibility In The U.S. Travel Industry, Sun-Young Park, Pauline J. Sheldon

Hospitality Management

As the travel industry consists of various sectors, which often depend on environmental and cultural resources, socially responsible business policies, programs and practices are essential to achieve sustainable tourism at the local as well as the global level. nonetheless, it has yet to be known how the industry perceives and practices corporate social responsibility (CSR) activities. Thus, this study aims to better understand the opinions about and engagementin (CSR) by the the U.S. travel industry. Results of a survey conducted to the members of Travel Industry Association of America can provide travel companies with an important reference point about the …

Examination Of Service-Firm Employee Perceptions Of Technology By Generational Groupings, Thomas A. Maier

Thomas A. Maier

Service firm technology and innovation play an integral role in organizational performance. This study examines multi-generational perceptions of Hospitality employees and their views of technology.

Generational Differences: An Examination Of Work Values And Generational Gaps In The Hospitality Workforce, Thomas A. Maier

Thomas A. Maier

The purpose of this study is to identify generational differences and similarities among hospitality employees and managers in order to develop leadership strategies and management styles that can be utilized to increase employee morale and productivity while enhancing recruitment and retention rates of highly qualified workers.

The Use Of Adventure Travel In The Meeting Planning Industry, Michelle Millar

Hospitality Management

This study investigates the types of adventure travel activities, ecotourism, soft-adventure, or hard-adventure activities, that meeting planners have used, and if the type of activity used varies by meeting planner type. Surveys were completed by one hundred and eighteen purposefully selected meeting planners. The sample included corporate, association, independent, incentive and other meeting planners from the United States and Canada. Overall, independent planners utilized the most activities across all three adventure travel categories, followed by incentive travel planners. Corporate, association, and other meeting planners did not seem interested in using adventurous activities at meetings.

Wifi Availability And Accessibility As Stated On Hotel Websites, Michelle Millar, Thomas R. Schrier, Eun Kyoo Kim

Hospitality Management

Competition among hotels is increasing. As such, hotels are constantly looking for ways to increase both their competitive advantage and guest satisfaction. Hotels have discovered ways to do this through the use of technologies such as wireless networks. Wireless networks have the potential to provide guests with additional amenities as well as allow for greater productivity among staff members. This can both increase a hotel’s competitive advantage, and satisfy guest expectations. The purpose of this exploratory study, therefore, is to determine if hotels are taking advantage of this opportunity by promoting wireless internet availability via their property’s website and using …

Internet Recruiting In The Cruise Industry, Michelle Millar

Hospitality Management

The cruise line industry is expanding rapidly. Recruitment within the industry will be an endless task and the cruise lines will need to explore every avenue possible to recruit new employees for each new contracted ship. The purpose of this study, therefore, is to examine the website of each major cruise line to determine if they are utilizing their website to recruit employees. In total, 33 attributes relating to e-recruiting method, function, content, and job search tools, were analyzed. The results of the content analysis revealed that, although the cruise lines are using e-recruiting methods, they are not using the …

Developing Hawaii Tourism Dashboard, Sun-Young Park, Walter Jamieson

Hospitality Management

No Abstract Available.