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Hospitality Administration and Management Commons™
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Articles 1 - 30 of 61
Full-Text Articles in Hospitality Administration and Management
Crikey: A Man Misremembered, Emma Smith
Crikey: A Man Misremembered, Emma Smith
Student Research Design & Innovation Symposium
Hegemony in media is the process in which the dominant ideologies of a society are upheld through signs, signifiers, and other imagery. Using “The Crocodile Hunter,” Steve Irwin as an example of a larrikin, media artifacts and biographical remnants of Irwin’s life were assessed to determine if Steve met the criteria to be considered a larrikin. Critical opinions of Steve Irwin, as well as profiles of other famous Australian larrikins, were also used to compare and contrast the ideals of the larrikin. The purpose of this project was to analyze the concept of hegemony and how it relates to larrikinism, …
Introducing Accessibility To Sustainable Tourism, Emma Akian
Introducing Accessibility To Sustainable Tourism, Emma Akian
Student Research Design & Innovation Symposium
Tourism is a universal activity, but not every individual has equal access to travel. This proposal analyzed the strengths and weaknesses of the accessible tourism industry to identify ways of making travel both more accessible and sustainable. It focused on the benefits of incorporating accessibility into the three pillars of sustainable tourism: environment, community, and economy. With an estimated 1.3 billion people living with a significant disability globally, tourism providers are neglecting a significant demographic of travelers with immense influence over tourism revenue. Barriers to accessible tourism include a lack of comprehensive information, poor digital accessibility, and both physical and …
Student Mental Health Crisis: A Study In Stress, Cara Steere
Student Mental Health Crisis: A Study In Stress, Cara Steere
Student Research Design & Innovation Symposium
This research project explores the question “Why are mental health issues increasing in high school and college students and why are the issues they are dealing with so different from one another?” A literature review was conducted to understand the difference between high school and college stress. 61% of students have said that performing well and getting good grades deemed satisfactory has "put them over the edge". To further understand the plague of mental health issues, 1:1 interviews peer interviews were conducted to compare the stress of high school and college. These interviews showed that high school and college stress …
Water Misuse In Tourism And Link To Poverty Cycles, Chloe Landry
Water Misuse In Tourism And Link To Poverty Cycles, Chloe Landry
Student Research Design & Innovation Symposium
Tourism is a key distributor of wealth in many developing countries and yet they still struggle with basic needs like food, adequate shelter, and water. Water poverty is extremely prevalent in already poor locations, and when this situation merges with over-tourism it only gets worse. Tourists consume almost 3-4 times the amount of water than locals. This can be from showers, kitchen appliances, recreational uses, and the drinking supply. Since tourists bring in economic empowerment for these destinations, they are inclined to use however much water they please while the locals suffer. This creates a cycle of poverty that begins …
Gender Dysphoria: A Qualitative Study, Courtney Stevenson
Gender Dysphoria: A Qualitative Study, Courtney Stevenson
Student Research Design & Innovation Symposium
This qualitative research study investigates gender-neutral language and the impact that it could have on the mental health of transgender non-binary (TNB) individuals. The study considers gendered terms and explores how their continued use may affect this community. This kind of qualitative research is some of the first of its kind, as only recent years have shown an increase in the awareness of this part of the LGBTQIA+ community and providing resources for young TNB individuals. The included literature review synthesizes theoretical frameworks and outlines previous research conducted in related studies. These studies examined the use of gender-affirming language and …
Astroworld: Crowd Surge And Communication Errors, Scott Arrington, Caroline Shea, Gillian Adduci
Astroworld: Crowd Surge And Communication Errors, Scott Arrington, Caroline Shea, Gillian Adduci
Student Research Design & Innovation Symposium
Understanding crowd management is one of the most important components to consider for a safe and successful event. Professionals need to develop, implement, and manage crowd management policies and procedures that will ensure a safe environment and event. This case study examines the AstroWorld Festival, an annual music festival run by Travis Scott, an American rapper, and held in Houston, Texas. During the third annual festival in November of 2021, tragedy struck and ten lives were lost. An influx of sudden motion or, a crowd surge, began causing concert-goers to panic. This case study examines the factors that led to …
Collaboration Between Cfit And The College Of Engineering And Design, Elizabeth Broder, Tanner Glawe, Elizabeth Rall, Alliana Fennelly
Collaboration Between Cfit And The College Of Engineering And Design, Elizabeth Broder, Tanner Glawe, Elizabeth Rall, Alliana Fennelly
Student Research Design & Innovation Symposium
In the Chef-Driven Contemporary Casual Concepts lab, culinary students were divided into teams to create a restaurant concept. This team of four chose developed The Hottenany, a concept and menu that best represented Lincoln, Nebraska. Students met weekly and to outline the project and delegate tasks. After developing the concept for their menu and logos, the team collaborated with graphic design students. Working as an interdisciplinary team resulted in a richer experience. It provided the opportunity for culinary students to see how their vision was interpreted in design, reinforcing the need for focus and clarity on the concept. It also …
From Pitch To Performance: Making Of A Musical, Jacob Olsen
From Pitch To Performance: Making Of A Musical, Jacob Olsen
Student Research Design & Innovation Symposium
Johnson & Wales University’s drama club, the JWU Players, produces a musical annually. Each production is led entirely by undergraduate students from a variety of the university’s colleges. During the 2021-2022 academic year, the Players produced Bright Star, a bluegrass story about love, loss, and family. Bright Star generated new funds for the club and met several of the objectives set forth by the production team. Once a production team is elected in December, they immediately begin the planning for show weekend. The weekend of performances is slated for mid-April, giving the production team four months to create a show. …
How Do Advertising Imageries Contribute To Women's Inequality For Profit In Tourism?, Selma Berrada
How Do Advertising Imageries Contribute To Women's Inequality For Profit In Tourism?, Selma Berrada
Student Research Design & Innovation Symposium
Objectives: This study analyzes the impact of the female body used for tourism marketing purposes on social norms, roles, and expectations. It also examines the importance of research in this field to shift marketing approaches contributing to gender stratification. This paper aims to research women’s body language, portrayal, beauty, and environment in tourism marketing imagery and their effect on gender inequalities. Then, the study introduces the social responsibility of media to promote inclusivity and diversity through their advertising methods. Moreover, this article considers the correlation between arousing emotions through displaying female bodies as advertising methods and consumer decision-making. This research …
A Culture Of Health Within The Club Industry, Ashley Zechello
A Culture Of Health Within The Club Industry, Ashley Zechello
Student Research Design & Innovation Symposium
Based on qualitative research methods, this study holistically explores the value of health within the private club industry, and innovative approaches to wellness; driven by the members. For instance: (1) Employee health: clubs empower their employees to take care of themselves. This makes them stronger leads for their teams. Clubs support their employees by assisting them through educational opportunities. Members invest in their people- in return- their club operates more successfully. The Club Managers Association of America's (CMAA) mission is lifelong continuous growth in education and professionalism. (2) Member health: as society looks at member health, an increasing emphasis on …
Fostering A Culture Of Inclusion And Belonging, Melody Huang, Hanna Devlin, Hannah Bernard, Hannah Leuvelink, Jaden Dimeo, Grace Kim, Spencer Mah, Matthew Bohannon
Fostering A Culture Of Inclusion And Belonging, Melody Huang, Hanna Devlin, Hannah Bernard, Hannah Leuvelink, Jaden Dimeo, Grace Kim, Spencer Mah, Matthew Bohannon
Student Research Design & Innovation Symposium
In correspondence to the Civil Rights Movement in the United States, the Diversity, Equity, and Inclusion (DEI) movement became prominent in the late 1960s. With the progression of DEI, specifically in the hospitality industry, The Loews Hotel Co. partnered with Johnson & Wales University to discuss, research, and improve diversity, equity, and inclusion at Loews. Over 16 weeks, eight students from Johnson & Wales were nominated to work on the project and conduct research to help improve the quality of Loews Hotels & Co.’s DEI practices. The project discusses three important research questions regarding DEI in the workplace. The first …
The Influence Of Loyalty Programs On Hotels, Kennedy Lynn
The Influence Of Loyalty Programs On Hotels, Kennedy Lynn
Hospitality Graduate Student Scholarship
This study aims to create a working paper on the best practices of different ways loyalty programs can influence the hospitality industry, specifically in hotels. The hospitality industry is evolving daily, highly competitive, and customers seek more than genuine experiences. To differentiate themselves from competitors, hotel companies are developing unique ways to reward customers for repeat purchases and have relied heavily on loyalty programs to keep up with this trend. The study discussion indicates the best practices of a loyalty program used by various hotel companies.
The Impact Of Artificial Intelligence On The Restaurant Industry, Adamarie Santiago-Nieves
The Impact Of Artificial Intelligence On The Restaurant Industry, Adamarie Santiago-Nieves
Hospitality Graduate Student Scholarship
Stated will be the collection of several studies conducted to observe and understand the development of artificial intelligence (AI). The software developed within these robots will be explored to clarify different functions, followed by studies conducted to observe guests' satisfaction experiences and satisfaction rates. Further qualitative research is recommended due to the rapid growth and popularity of the usage of artificial intelligence within the restaurant industry.
Beer Preferences Of Women: Looking At Gender Stereotypes Through The Consumption Of Craft Beer, Jennifer Horowiec
Beer Preferences Of Women: Looking At Gender Stereotypes Through The Consumption Of Craft Beer, Jennifer Horowiec
Hospitality Graduate Student Scholarship
Centuries ago, beer brewing was done by women who were highly respected members of their communities. During the Middle Ages, priests and monasteries took over these duties, and since then, all things beer have become synonymous with masculinity. Through advertising, public drinking spaces, and even coming-of-age rituals, beer consumption has been geared toward men. Even beer styles themselves have been labeled either masculine or feminine with light, sweet and fruity beers being associated with femininity and dark, robust, and hoppy beers being associated with masculinity. Although the stereotype of craft beer consumption being a masculine activity still exists, the number …
Week 8 Research Article: Implementation Of Robotic Automation In Foodservice, Jessica Minard
Week 8 Research Article: Implementation Of Robotic Automation In Foodservice, Jessica Minard
Hospitality Graduate Student Scholarship
Studies have been conducted to examine the recent increase in the implementation of robotic automation in foodservice. These studies conclude that serving robots do exist currently, primarily in countries outside of the United States. In addition, studies suggest that customers have a better customer service experience with serving robots if they go into the interaction with a positive perception. Therefore, the implementation of robotic automation in the foodservice industry will possibly continue to be implemented in countries where it has not yet currently been brought to the markets.
Us Based Theme Parks And The Visitor Experience, Russell Macalpine
Us Based Theme Parks And The Visitor Experience, Russell Macalpine
Senior Capstone Projects
There are hundreds of theme and amusements parks located throughout the United States. There are hundreds of choices out there for the consumer to experience. For a theme park to be the number one choice amongst consumers, theme parks must establish themselves as the best choice amongst all the parks. The best in visitor participation, education, esthetic appeal, food and beverage, diversity of rides, low wait times, virtual lines, affordability, and a host of others. Utilizing secondary research, this literature review aims to analyze, compare, and contrast some previous studies that focused on the visitor experience.
Sustainability - A Shifting Paradigm In The Hospitality Industry, Julia Ransom
Sustainability - A Shifting Paradigm In The Hospitality Industry, Julia Ransom
Senior Capstone Projects
The purpose of this review is to explore the topic of sustainability and how it relates to the hospitality industry. As one of the largest consumers of vital resources like energy, water, and land, the hospitality industry requires more sustainable solutions to negate the risk of environmental damage. This review will provide insight into the importance of sustainability, how sustainability is defined, numerical representation of sustainability, and sustainable solutions to environmental concerns in the hospitality industry.
Perceived Inequality In The Restaurant Industry For Women, Amanda Wicelinski
Perceived Inequality In The Restaurant Industry For Women, Amanda Wicelinski
Student Publications
Perceived inequality permeates the hospitality industry at large, and women chefs have to overcome many obstacles, like gender roles, on their path to success in a restaurant. As time settles into the 21st century, the principles of equality and diversity are topics at the forefront of discussions about industries like hospitality. Many aspiring chefs entering the industry can easily name a cisgender, white, and male role model chef that they look up to while struggling to come up with a single name of a female chef as a role model. This apparent homogeneity in leaders reveals greater issues at …
Career Paths In Hotel Management, Christopher Lowery
Career Paths In Hotel Management, Christopher Lowery
Hospitality Graduate Student Scholarship
Education and experience play a key role in determining the efficacy and competency of the career paths found in the hotel industry. The research aims to examine how hotel management's education levels and experiences influence employees' service performance standards and customer satisfaction. The research conducted is a qualitative survey on 124 hotels in the U.S using questionnaires with the general managers, human resource managers, executive managers, and frontline employees who regularly interact with customers. The study results showed that the hotels whose managerial roles were held by individuals with high education accomplishments and experiences had the most competent employees, which …
Employee Retention Strategies In The Us Hotel Industry, Shaylyn Motter
Employee Retention Strategies In The Us Hotel Industry, Shaylyn Motter
Hospitality Graduate Student Scholarship
The hospitality industry has been dealing with the issue of unusually high turnover rates for years. Not only is employee turnover a large drain on company resources, it also has the ability to negatively impact businesses due to a decrease in customer service quality. For this reason, industry professionals and academics have sought to identify and implement strategies that aim to decrease turnover and increase employee retention. Focusing on the US Hotel Industry, this paper uses secondary research to identify and analyze the most commonly used strategies by categorizing them into six human resource practices. The purpose of this research …
Hospitality Management Undergraduate Internships: Comparing Internship Requirements To Industry Employer Expectations, Daniela Ilijic
Hospitality Management Undergraduate Internships: Comparing Internship Requirements To Industry Employer Expectations, Daniela Ilijic
Hospitality Graduate Student Scholarship
This article examines internship courses in undergraduate hospitality management programs in the Southern Association of Colleges and School Commissions on Colleges (SACSCOC) region. The purpose of this article is to examine how internship course curriculum compares to the industry employers’ internship expectations. The results show the disconnect between curriculum for internship courses and what industry employers desire for internships. The findings show that undergraduate hospitality management programs in the same region vary in requirements, and these requirements do not meet industry employers’ internship expectations.
Sustainable Housekeeping Programs In The Hotel Industry Beneficial Or Cause For Concern?, Clint Smith
Sustainable Housekeeping Programs In The Hotel Industry Beneficial Or Cause For Concern?, Clint Smith
Hospitality Graduate Student Scholarship
This review paper looks at sustainability programs in the hospitality industry with a focus on the housekeeping departments in hotels. The traditional operations of some aspects of the housekeeping department would have a negative impact on the environment due to the amount of toxins in the chemical that they use to clean the rooms, the affect that those chemicals would have on staff and guest and also the amount of waste water that is created by the laundry. The programs that have been adopted by a number of hotels have reduced the use of toxic chemicals and also reduced the …
Social Media In Experiential Marketing, Miyosha Biggs
Social Media In Experiential Marketing, Miyosha Biggs
Hospitality Graduate Student Scholarship
Through targeted tourism-related practices, the hospitality industry has been able to grow broadly over time. It has also been able to accommodate each new generation of tourists seeking unique experiences on a global level. To do so, the industry continues to successfully leverage technological advancements and improvements in business practices and experiential marketing efforts. All of which has helped the industry maintain both stability and sustainability. A significant advancement in particular involves the personalization of preferences instigated by consumers themselves, who by making such decisions become even more informed, and confident patrons, users, and customers. Much of the latter is …
The Sars Pandemic And Its Impact On The Hospitality Industry For Crisis Mitigation, Rachel Robie
The Sars Pandemic And Its Impact On The Hospitality Industry For Crisis Mitigation, Rachel Robie
Hospitality Graduate Student Scholarship
This article proves that pandemics greatly affect the hospitality and tourism industry. Certain infectious diseases and pandemics spread rapidly in hospitality settings and lead to global outbreak. Global outbreak of deadly diseases has the capability to financially hurt the hospitality and tourism industry. It’s important for the hospitality industry to have knowledge of previous global pandemic outbreak cases and their influences and effects on the industry. The following research article focuses specifically on the SARS pandemic outbreak’s impact on the hospitality industry. The information in this research article provides factual advice that can be applied and contributed to hospitality crisis …
The Effects Of Employee Engagement And Morale On Workforce Retention, Taryn White
The Effects Of Employee Engagement And Morale On Workforce Retention, Taryn White
Hospitality Graduate Student Scholarship
The intent of this research article is to determine the effects of employee engagement and morale on workforce retention in the hospitality industry specifically. To that end, an investigation was conducted into the role that engagement, motivation (both extrinsic and intrinsic), professional development, work related stress, talent management, organizational culture, and leadership satisfaction play, or could play, in employee retention in this industry, which historically has experienced high turnover rates. Potential revenue is lost due to disengaged employees and reduced productivity (Attridge, 2009; Saks, 2006). In the supporting studies, questionnaire-based surveys were used to gather and subsequently analyze the assessments …
What Are The Impacts Of Local Food Systems?, Jamie Chadwick
What Are The Impacts Of Local Food Systems?, Jamie Chadwick
Hospitality Graduate Student Scholarship
Sourcing products locally is not just a trend, it is also an important step towards sustainable business practices. Sustainable business depends on balancing sales with the ability to maintain growth. Sustainability is a complex concept. In the charter for the UCLA Sustainability Committee, sustainability is defined as: “the physical development and institutional operating practices that meet the needs of present users without compromising the ability of future generations to meet their own needs, particularly with regard to use and waste of natural resources. Sustainable practices support ecological, human, and economic health and vitality. Sustainability presumes that resources are finite and …
Social Media’S Impact On Customer Satisfaction In The Hospitality Industry, Alexander Freund
Social Media’S Impact On Customer Satisfaction In The Hospitality Industry, Alexander Freund
Hospitality Graduate Student Scholarship
No abstract provided.
Feeding The Need For Instagram, Nicole Caplan
Feeding The Need For Instagram, Nicole Caplan
Hospitality Graduate Student Scholarship
This research evaluated psychological motives of Instagram influencers to give insight on what elements a small independent restaurant may utilize to draw attention. A closer look into the connection of those motives and a comparison between the importance of aesthetics versus product quality was done, to aid small restaurants to maximize their efforts for more profitable decisions. Information within contains both quantitative and qualitative data, the latter being majority of the material. There is a myriad of motivators and reasons why and how millennial influencers use social media. Depending on a restaurants target market, specific considerations may be more helpful …
Turnover Rates In The Hospitality Industry And The Factors Contributing To Employee Loss Or Retention, Vincenzo Cicerale
Turnover Rates In The Hospitality Industry And The Factors Contributing To Employee Loss Or Retention, Vincenzo Cicerale
Hospitality Graduate Student Scholarship
The predominant purpose of this paper is to determine if the hospitality industry does in fact have the highest turnover of any industry, and if so, what are the implicating factors in the lack of retention. Throughout the research conducted, a common theme that developed was the lack of training in the hospitality industry and its impact and perception employees have of their leaders, and thus its affect on retention and turnover. Moreover, another aspect to consider is the generational implications, specifically generation Y, otherwise known as millennials, who are regarded as not being loyal to their employer (Gursoy, Maier, …
Event Management: Defining Digital Marketing Trends, Teresa Gray
Event Management: Defining Digital Marketing Trends, Teresa Gray
MBA Student Scholarship
The purpose of this paper is to define and explore the trends of digital marketing in event management. As confirmed by Hensel and Deis (2010), digital and social media must be employed in a way that will ultimately improve that will improve marketing efficiency (as cited in Cole, DeNardin & Clow, 2017). Research by Cesaroni and Consoli (2015) further established that it is important how small businesses in particular social media -as many event management firms are utilizing digital and social media in such a way that they take full advantage of every feature and tool that are available and …