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Walden Dissertations and Doctoral Studies

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Full-Text Articles in Business

Effective Strategies For Small Business Sustainability, Kathleen A. Watson-Wilkin Jan 2023

Effective Strategies For Small Business Sustainability, Kathleen A. Watson-Wilkin

Walden Dissertations and Doctoral Studies

AbstractSmall businesses in the United States experience a higher failure rate than medium-sized and large corporations. Small business owners without successful strategies to sustain their businesses may fail. Grounded in the McKinsey 7S model, the purpose of this multiple case study was to explore strategies small general construction contractor business owners use to sustain their businesses beyond 5 years. The participants were three small general construction contractor business owners within Miami, Florida, who sustained businesses for 5 years. Data were collected using semistructured and audio-recorded face-to-face interviews. Through thematic analysis, four themes emerged: (a) creating strategies for a solid customer …


Strategies Call Center Managers Use To Reduce Employee Turnover, Sheena R. Wheeler Jan 2023

Strategies Call Center Managers Use To Reduce Employee Turnover, Sheena R. Wheeler

Walden Dissertations and Doctoral Studies

Excessive employee turnover can disrupt an organization's efficient operational performance. Call center managers remain concerned with excessive employee turnover due to the expense of lost productivity, recruiting, and training new employees. Grounded in Herzberg’s two-factor theory of motivation, the intent of this qualitative single case study was to explore strategies call center managers use to reduce employee turnover. The participants consisted of five managers in one financial service call center in Nebraska who used successful strategies to reduce employee turnover. Data was collected using semistructured interviews and a review of the employee handbook. Four themes emerged through Yin’s 5-step process: …


Exploring The Benefits Of A Collaboration Between Behavioral Health Coaches And Clinicians, Devan White Jan 2023

Exploring The Benefits Of A Collaboration Between Behavioral Health Coaches And Clinicians, Devan White

Walden Dissertations and Doctoral Studies

This case study addressed how to best use health coaches in the field of behavioral health to improve the accessibility and outreach of a new program launched by the target organization that emphasizes coaching as an intervention for improving well-being and mental fitness. The purpose of this qualitative case study was to investigate the potential influence of coaching within the behavioral health field and explore how health coaches could partner with clinicians or behavioral health leaders to allow for more collaboration and accessibility to services. The RQs centered on how health coaches might support the treatment of those who have …


Cultural Humility As A Predictor Of Intention To Leave Moderated By Authentic Leadership, Dennis Whitfield Jan 2023

Cultural Humility As A Predictor Of Intention To Leave Moderated By Authentic Leadership, Dennis Whitfield

Walden Dissertations and Doctoral Studies

The problem addressed in this research was the inappropriate treatment of multicultural individuals by their immediate supervisors and the need for a thorough examination of cultural humility in organizational settings. This quantitative study used linear regression and moderation analyses to examine the relationship between cultural humility and intention to leave moderated by authentic leadership to determine how the participants’ perception of cultural humility in their immediate supervisor predicted their intention to leave. Another purpose was to examine whether authentic leadership moderated the relationship with intention to leave. The theoretical framework for this study included cultural humility, authentic leadership, and intention …


Workplace Satisfaction On Inclusion And Turnover Intentions Of Minority Women In Science, Technology, Engineering, And Mathematics, Tameka Whitten Jan 2023

Workplace Satisfaction On Inclusion And Turnover Intentions Of Minority Women In Science, Technology, Engineering, And Mathematics, Tameka Whitten

Walden Dissertations and Doctoral Studies

Women of color are diminishing from the STEM workforce in spite of organizational efforts to increase diverse representation. A diverse workforce is a key competitive advantage for many STEM innovations, making this a topic of interest amongst workplace scholars. Researchers have pointed to relative contributors, such as barriers to inclusion and social identity threats for minority women in STEM. However, scholars have not yet uncovered the effect of global satisfaction on inclusion and turnover intentions for minority women within these workplaces. The purpose of this study was to evaluate organizational inclusion differences by sex and minority status, review organizational inclusion …


Strategies To Reduce Voluntary Turnover In The Automotive Manufacturing Industry, Mattie Patricia Wilson Jan 2023

Strategies To Reduce Voluntary Turnover In The Automotive Manufacturing Industry, Mattie Patricia Wilson

Walden Dissertations and Doctoral Studies

AbstractWhen employees leave their jobs voluntarily, the unexpected loss can significantly impact a company's bottom line, including a drop in revenue, morale, and productivity. Employee turnover is a challenge for plant managers in automotive manufacturing because of the high expense of recruiting, hiring, and orienting new workers. Grounded in Herzberg’s two-factor theory, the purpose of this qualitative multiple-case study was to explore strategies plant managers in the automotive manufacturing industry use to reduce voluntary employee turnover. The participants were four Alabama manufacturing plant managers who reduced excessive employee turnover. Semistructured interviews and available public information were used to collect data. …


Strategies For Developing Effective Teams Within Small Businesses, Jennifer Holly Wolfson Jan 2023

Strategies For Developing Effective Teams Within Small Businesses, Jennifer Holly Wolfson

Walden Dissertations and Doctoral Studies

Due to the prominence of building larger teams, some small businesses lack strategies to create effective teams for improving organizational performance. Small business managers yearn to instill team development strategies because they could produce a team that will use their abilities to enhance organizational performance. Grounded in Tuckman’s group development theory, the purpose of this qualitative multiple case study was to explore strategies small business managers use to create effective teams for improving organizational performance. The participants were three managers from three small businesses who created effective teams. Data were collected using semistructured interviews and reviewing manuals, protocols, and training …


Strategies That Reduce Nurse Turnover, Trueman Chukwuemeka Atughonu Jan 2023

Strategies That Reduce Nurse Turnover, Trueman Chukwuemeka Atughonu

Walden Dissertations and Doctoral Studies

Nurse turnover is a significant problem that hospital managers and administrators face in delivering high-quality patient care while ensuring organizational profitability. In the United States, the average cost of replacing a nurse ranges from $40,000 to $100,000. Hospital managers are significantly challenged to reduce nurse turnover and keep costs down. Grounded in the Herzberg’s two-factor theory, the purpose of this qualitative multiple-case study was to explore the strategies hospital managers use to reduce nurse turnover. The participants included five hospital managers at five medical centers in Arizona with successful experience in reducing nurse turnover. Data were collected from semistructured interviews …


Achieving An Organizational Culture To Increase Female Leadership In Technology Organizations, Kikelomo Lina Awodogan Jan 2023

Achieving An Organizational Culture To Increase Female Leadership In Technology Organizations, Kikelomo Lina Awodogan

Walden Dissertations and Doctoral Studies

The nonexistence of organizational culture to increase female leadership in technology organizations impacts organizations’ performance. Leaders of technology organizations who do not create an organizational culture to increase female leadership may experience innovation gaps reducing their competitive advantage. Grounded in the gendered organization theory, the purpose of this multiple case study was to explore strategies that leaders of technology organizations use to create a culture-friendly environment and adequate support that allows women to occupy leadership positions for improving business performance. The participants were three technology leaders located in the United States. Data were collected via semistructured interviews and publicly available …


Qualitative Assessment Of Psychological Safety And Ethics In Corrections Officers, Gary Robert Breig Jan 2023

Qualitative Assessment Of Psychological Safety And Ethics In Corrections Officers, Gary Robert Breig

Walden Dissertations and Doctoral Studies

AbstractIn this qualitative study, I explored psychological safety, team learning, and ethical and moral perception among correctional officers that worked in the prison industry. Former officers provided data by participating in an open-ended question interviews. I used a phenomenological approach to gather information from former officers about their psychological safety experience and their ethical and moral perceptions. Participants gave insight into their training and their work as individuals and as teams exploring individual and team psychological safety and ethical and moral perception while interacting with each other in the prison workplace. Research questions were about officer preparation, officer collaboration quality, …


Strategies To Increase Volunteer Retention In Protestant Churches, Anthony David Brown Jan 2023

Strategies To Increase Volunteer Retention In Protestant Churches, Anthony David Brown

Walden Dissertations and Doctoral Studies

Church leaders utilize volunteers as the primary human capital to accomplish organizational goals. However, volunteer retention is an ongoing global challenge for church leaders, and unless addressed, leaders will be hindered in achieving church goals. Grounded in the job embeddedness conceptual framework, the purpose of this qualitative, multiple-case study was to explore strategies some church leaders used to retain volunteers to accomplish organizational goals. Three leaders from different Protestant churches in the Southwest United States participated in the study. Data were collected from semistructured interviews, internal church documents, and publicly accessible information. Data were analyzed using thematic analysis, and six …


Public Service Motivation: African American Senior Military Officers Transitioning To Civilian Service, Ansara Todd Burgess Jan 2023

Public Service Motivation: African American Senior Military Officers Transitioning To Civilian Service, Ansara Todd Burgess

Walden Dissertations and Doctoral Studies

Motivation plays a crucial role in public organizations in terms of intrinsic and extrinsic motivation as well as moral obligation. While considerable efforts over the past several decades have led to vast improvements in federal workforce diversification, significant problems still exist involving diversity management and racial representation across all levels of federal government employment. The theoretical framework guiding this study was public service motivation. The purpose of this study was to explore the U.S. federal government’s inability to attract and retain senior executive service African Americans through lived experiences of retired African American military officers who currently work for the …


Strategies City Business Leaders Use To Improve The Quality Of Life In Downtown Communities, Eurecka Christopher Jan 2023

Strategies City Business Leaders Use To Improve The Quality Of Life In Downtown Communities, Eurecka Christopher

Walden Dissertations and Doctoral Studies

AbstractNonprofits serve the communities and provide a measurable impact on the quality of life. The quality of life in downtown communities can be threatened without effective strategies to overcome government budget cuts and improve community engagement. Grounded in the theory of community development and the whole-systems approach, the purpose of this qualitative single case study was to explore strategies city business leaders use to improve the quality of life in downtown communities. The participants were three board members from one nongovernment organization in Baltimore, Maryland. Data were collected from semistructured interviews, reviewing company documents, and obtaining public data from the …


Kudumbashree Mission’S Community-Based Enterprise Strategies For Increasing Female Labor Force Participation, Deepak Chandran Chandran Jan 2023

Kudumbashree Mission’S Community-Based Enterprise Strategies For Increasing Female Labor Force Participation, Deepak Chandran Chandran

Walden Dissertations and Doctoral Studies

Various facets of gender inequality continue to deter women from participating in the formal economy. Deployment of a significant level of capital from global sources and attention from the global academic community have not succeeded in addressing the persistence of economic marginalization of women. This study's purpose was to identify appropriate community-based enterprise (CBE) strategies for empowering women to overcome barriers and enter the labor force. The research questions addressed the study purpose and how the social capital and collective experiences of the community influenced the success of CBE strategies. Based on the CBE conceptual framework, this qualitative descriptive case …


Strategies For Clinical Managers To Reduce Nosocomial Infections, Samisha Lynn Davis Jan 2023

Strategies For Clinical Managers To Reduce Nosocomial Infections, Samisha Lynn Davis

Walden Dissertations and Doctoral Studies

Increasing nosocomial infection rates threaten patient safety when approximately 100 million patients annually acquire at least one nosocomial infection during their hospital stay. Some clinical managers lack strategies to reduce the incidence and costs of nosocomial infections. Clinical managers need training in proactive infection control guidelines that may reduce infection rates and increase profitability. Grounded in adaptive leadership theory, the purpose of this qualitative multiple case study was to explore successful strategies that clinical managers used to reduce incidence and costs associated with nosocomial infections. The participants were four clinical managers employed by health care organizations in the Southeast Texas …


Strategies For Improving Performance Through Diversity And Inclusion In The Workplace, Satari Kay Durrah Jan 2023

Strategies For Improving Performance Through Diversity And Inclusion In The Workplace, Satari Kay Durrah

Walden Dissertations and Doctoral Studies

A lack of diversity and inclusion policies can lead to the perception of exclusion in the workplace and cause some employee groups to underperform. Some hospital leaders lack strategies for developing and implementing effective diversity and inclusion policies to improve business performance. Grounded in transformation leadership theory, the purpose of this multiple case qualitative study was to explore strategies for improving performance through diversity and inclusion in the healthcare field. The participants included four leaders from hospitals located in the southeastern region of the United States. Data were collected using semistructured interviews and review of company documents. Data were analyzed …


Technology Manufacturing Leaders’ Innovation Strategies To Improve Users’ Choice Capabilities In A Fast-Changing Markets, Magnus Ekwunife Jan 2023

Technology Manufacturing Leaders’ Innovation Strategies To Improve Users’ Choice Capabilities In A Fast-Changing Markets, Magnus Ekwunife

Walden Dissertations and Doctoral Studies

Some leaders of technology manufacturing organizations lack strategies to educate their users on how to make the optimal cloud technology selection decisions for their organizations during rapidly evolving innovation, resulting in significant risk of wrong choices and loss of customer loyalty. Grounded in resource-based view theory, the purpose of this qualitative single case study was to explore strategies technology manufacturing leaders use to educate users on how to make optimal cloud technology selection decisions for their organizations. The participants were six executive-level leaders of the strategic sales division of a multinational technology organization based in the western United States who …


Organizational Engagement Strategies Used By Midlevel Managers In The Energy Industry, Joni Hoxsey Jan 2023

Organizational Engagement Strategies Used By Midlevel Managers In The Energy Industry, Joni Hoxsey

Walden Dissertations and Doctoral Studies

Company employees often see an organizational engagement breakdown when managers do not combine processes and knowledge transfer strategies to achieve goals. Some midlevel managers lose communication and collaboration among business departments as well as with their subordinates, leading to a breakdown in organizational performance. The purpose of this qualitative single case study was to explore organizational engagement strategies midlevel managers use to encourage organizational performance. The theory of organizational learning provided the conceptual framework for the study. Six midlevel managers from various departments in an energy company in the midwestern and southern regions of the United States independently participated in …


How It Professionals Acquire Soft Skills, Paul Majett Jan 2023

How It Professionals Acquire Soft Skills, Paul Majett

Walden Dissertations and Doctoral Studies

AbstractIn this study, I investigated how information technology (IT) professionals learn/acquire soft skills. Little is understood about how IT professionals describe and apply the soft skills that they consider necessary for their own employability. Exploring how IT professionals describe and apply soft skills is important to their future work and career advancement. The purpose of this basic qualitative study was to better understand how IT professionals learn/acquire soft skills. Bandura’s 1986, social learning theory served as the organizational conceptual framework of this study and guided the research question, which asked how IT professionals acquire learn/acquire soft skills. This research question …


Leadership Strategies To Initiate And Reinforce Knowledge Sharing Among Employees, Morufat Olajumoke Oshineye Jan 2023

Leadership Strategies To Initiate And Reinforce Knowledge Sharing Among Employees, Morufat Olajumoke Oshineye

Walden Dissertations and Doctoral Studies

Knowledge loss due to the exit of experienced employees with critical knowledge results in significant financial and nonfinancial impacts on employees and organizational competitiveness. Business leaders are interested in finding strategies to initiate and reinforce employee knowledge sharing to prevent business failure. Grounded in social cognitive theory, the purpose of this qualitative multiple case study was to explore strategies business leaders in Nigerian oil and gas public sector agencies use to initiate and reinforce knowledge sharing among employees to prevent knowledge loss. The participants were five business leaders in Nigerian oil and gas public sector agencies who successfully initiated and …


Firm Size As A Moderator Of The Relationship Between Sustainability Practices And Organizational Performance In Banks, Abel Azuwueze Osuji Jan 2023

Firm Size As A Moderator Of The Relationship Between Sustainability Practices And Organizational Performance In Banks, Abel Azuwueze Osuji

Walden Dissertations and Doctoral Studies

Bank managers are facing increasing pressure to adopt sustainable finance models that address stakeholders' diverse interests. It is important to understand how ESG strategies relate to corporate financial performance (CFP) to facilitate the adoption by bank leaders. Grounded in the triple bottom line and stakeholder theories, the purpose of this ex-post facto study was to examine the relationship between sustainability practices and the CFP of banks within the contingency of firm size. Secondary data on 226 global banks were collected from the Sustainalytics and FitchConnect databases. The results of the moderated multiple regression analysis indicated the two full models comprising …


Strategies To Meet The Budgeted Ratio Between Adjunct And Full-Time Faculty, Tanja Pennino Jan 2023

Strategies To Meet The Budgeted Ratio Between Adjunct And Full-Time Faculty, Tanja Pennino

Walden Dissertations and Doctoral Studies

Human resource managers are concerned that the budgeted ratio between adjunct and full-time faculty will not meet certification standards, but human resource managers lack faculty hiring strategies to manage the budgeted ratio between adjunct and full-time faculty to maintain the institutional operating budget and meet certification standards. Grounded in the human capital theory, the purpose of this qualitative multiple case study was to explore the strategies used by human resource managers to manage the ratio between adjunct faculty and full-time faculty to maintain the institutional operating budget. The participants comprised of four human resource managers within 4-year state colleges in …


Leadership Strategies For Modeling Ethical Behavior In The Real Estate Industry, Lakecia Ann Reddrick Jan 2023

Leadership Strategies For Modeling Ethical Behavior In The Real Estate Industry, Lakecia Ann Reddrick

Walden Dissertations and Doctoral Studies

Real estate brokers face challenges in cultivating and supporting the ethical conduct oftheir agents. Developing ethical behavior and decision-making is crucial as it directly impacts the trust, satisfaction, and protection of clients, buyers, sellers, and other stakeholders in the real estate industry. Grounded in the theories of emotional intelligence and servant leadership, this qualitative multiple-case study aimed to explore strategies real estate brokers used in modeling ethical behavior and decision-making for their agents to influence performance and profitability positively. The participants were nine real estate brokers who modeled the ethical behavior and decision-making their agents must practice to impact performance …


Strategies Automotive Manufacturing Managers Use To Deliver Work In Alignment With Project Milestones, Sashidhar Mr. Sankaranarayanan Jan 2023

Strategies Automotive Manufacturing Managers Use To Deliver Work In Alignment With Project Milestones, Sashidhar Mr. Sankaranarayanan

Walden Dissertations and Doctoral Studies

Project managers working in manufacturing firms in the automotive industry frequently face challenges such as cost overruns, schedule delays, and scope changes. Project managers often lack effective strategies to ensure that different departments deliver their work in alignment with project milestones, which can negatively affect project success rates. Grounded in the balanced scorecard framework, the purpose of this qualitative single case study was to explore strategies managers in the automotive manufacturing industry used in their different departments to deliver their work in alignment with project milestones. The participants were three project managers who had successfully implemented strategies that reduced the …


Managing Change And Organizational Resources When Implementing Customer Relationship Management Systems, Stephanie M. Spears Jan 2023

Managing Change And Organizational Resources When Implementing Customer Relationship Management Systems, Stephanie M. Spears

Walden Dissertations and Doctoral Studies

Many customer relationship management (CRM) projects fail to produce the desired outcomes. Failed CRM projects negatively impacts operational efficiency, data-driven decision-making, scalability, financial performance, compliance, and customer service. Grounded in Kotter’s 8-step change management model, the purpose of this qualitative multiple case study was to explore strategies firm leaders used to manage change and organizational resources when implementing CRM. The participants included five business-to-business firm leaders working for small or medium-sized enterprises within Texas who used strategies to manage change and organizational resources when implementing CRM. Data were collected through semistructured interviews and document analysis. The data were analyzed using …


Impacts On African American Male Adolescents Of Attending A Charter School Led By African American Men, Mekole Pfiffer Wells Jan 2023

Impacts On African American Male Adolescents Of Attending A Charter School Led By African American Men, Mekole Pfiffer Wells

Walden Dissertations and Doctoral Studies

AbstractThere is a lack of research on African American male adolescents who have progressed socially and academically in charter school systems under the administrative and classroom leadership of African American men. The purpose of this qualitative case study was to gain a deeper understanding of how adolescent African American male students in one U.S. charter school system progress academically and socially under the classroom and administrative guidance of African American men. The research questions addressed how gender focus and cultural representation developed academic equity and propelled these African American male adolescent students socially and academically. Critical race theory was the …


Exploring Strategies For Measuring Team Innovation In Small Financial Business, Kimberly Nicole Whitt Jan 2023

Exploring Strategies For Measuring Team Innovation In Small Financial Business, Kimberly Nicole Whitt

Walden Dissertations and Doctoral Studies

Small financial business leaders cannot maintain a competitive advantage without effectively measuring work team innovation. The purpose of this qualitative exploratory multiple case study was to explore the strategies that small financial business leaders use to measure work team innovation to maintain a competitive advantage. The conceptual framework undergirding this study was Schumpeter’s innovation management theory. The research question asked what strategies small financial business leaders use to effectively measure work team innovation to maintain a competitive advantage. Interview data were collected from 15 small financial business leaders who employ less than 100 employees in Madison, Chester, Gibson, Henderson, and …


Strategies To Sustain Food And Beverage Businesses In West Africa Through Alliances And Partnerships, Serge Aka Jan 2023

Strategies To Sustain Food And Beverage Businesses In West Africa Through Alliances And Partnerships, Serge Aka

Walden Dissertations and Doctoral Studies

Over 50% of strategic alliances fail, impacting business growth and sustainability. Some food and beverage firm leaders in West Africa lack strategies to sustain or grow their businesses through alliances and partnerships. Grounded in Coase and Williamson’s transactional cost theory, the purpose of this qualitative single case study was to explore the alliance and partnership strategies that business leaders of food and beverage firms in West Africa use to sustain their businesses. The participants comprised six senior leaders of a food and beverage firm in West Africa, which has been successful in interfirm partnerships. Data were collected from semistructured interviews …


Strategies To Integrate Social Media Into Business Operations, Nicole F. Andrews Jan 2023

Strategies To Integrate Social Media Into Business Operations, Nicole F. Andrews

Walden Dissertations and Doctoral Studies

AbstractSmall and medium-size enterprises (SMEs) are essential to the survival of the Bahamian economy, but only 21% of SMEs are integrating social media into their marketing operations. Some SMEs are not taking advantage of the financial benefits of effectively integrating social media into business operations to avoid financial failure. Grounded in Berry’s relationship marketing theory, the purpose of this qualitative multiple-case study was to explore the strategies leaders of SMEs in the Bahamas use to effectively integrate social media into their business operations. The participants included six leaders of three SMEs in the Bahamas with successful experience using strategies to …


Job Satisfaction, Employee Empowerment, And Intent To Leave In Human Health Service Employees, Ouida Butler Jan 2023

Job Satisfaction, Employee Empowerment, And Intent To Leave In Human Health Service Employees, Ouida Butler

Walden Dissertations and Doctoral Studies

Researchers predicted that the United States would undergo a severe shortage of direct support professionals. This quantitative study used the Job Satisfaction Survey, Employee Empowerment Questionnaire, and Turnover Intention Scale to explore the relationship between employee empowerment and its effect on the intent to leave within the human health service industry nationwide. Herzberg's motivation theory provided the lens for the study. The study included 150 direct care staff who completed a self-administered online questionnaire. Linear regression analyses indicated that supervisor, contingent rewards, operating conditions, nature of work, and communication had the strongest negative correlation with turnover intention. A moderated regression …