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Articles 1 - 29 of 29
Full-Text Articles in Business
The Relationship Between A Supervisor’S Emotional Intelligence, Employee Engagement, And Turnover Intention, Sloan Leane Rawhoof
The Relationship Between A Supervisor’S Emotional Intelligence, Employee Engagement, And Turnover Intention, Sloan Leane Rawhoof
Walden Dissertations and Doctoral Studies
Employee turnover costs employers billions of dollars annually, negatively impacting an organization’s bottom line. Business leaders must align employee engagement and supervisor emotional intelligence to reduce turnover and improve profitability. Grounded in employee engagement theory, the purpose of this quantitative correlational study was to examine the relationships between employee engagement, supervisor emotional intelligence, and turnover intention. Data were collected from 74 hourly employees and seven supervisors in a manufacturing company in Georgia using two paper surveys for hourly employees and one online survey for supervisors. Multiple regression analysis was performed on the data, assumptions were evaluated, and no violations were …
Bank Employees’ Lived Experiences With The Implementation Of Innovative Financial Technologies, Gloria L. Cortes
Bank Employees’ Lived Experiences With The Implementation Of Innovative Financial Technologies, Gloria L. Cortes
Walden Dissertations and Doctoral Studies
In recent academic research, the process of financial innovation has been explored with a focus on customer adoption, the process of implementing change, and performance. An underresearched topic within existing financial innovation research is how individuals experience the process of innovation. The research question guiding this study was to explore the lived experiences of bank employees regarding the implementation of innovative financial technology solutions in a highly regulated environment. An interpretive phenomenological approach was utilized within this study to explore the experiences of 18 individuals who participated in the implementation of innovative financial technology solutions while employed at a bank. …
Employee Retention Strategies In Small And Medium Sized Companies, Arshad Rasheed Tarar
Employee Retention Strategies In Small And Medium Sized Companies, Arshad Rasheed Tarar
Walden Dissertations and Doctoral Studies
High voluntary turnover negatively affects business profitability because of additional recruitment, training, and overtime expenses and the risk of low productivity of newly hired employees. Business leaders of small and medium-sized enterprises (SMEs) who fail to retain talented and skilled employees witness an increase in their organizations’ costs and employees’ performance reduction. Grounded in McClelland’s three needs theory, the purpose of this qualitative multiple case study was to explore strategies business leaders of SMEs use to retain employees. Participants were five business leaders from SMEs in Islamabad, Pakistan, who successfully used strategies to retain employees. Data were collected via semistructured …
Implementation Of Motivational Strategies In The Manufacturing Industry, Lucretia Antoinette Starnes
Implementation Of Motivational Strategies In The Manufacturing Industry, Lucretia Antoinette Starnes
Walden Dissertations and Doctoral Studies
Some leaders in the manufacturing industry face challenges in engaging employees to increase productivity. Manufacturing leaders who effectively engage employees can build meaningful communication and achieve organizational goals that can motivate employees to increase productivity. Grounded in Herzberg’s two-factor theory, the purpose of this qualitative single case study was to explore motivational strategies manufacturing industry leaders use to engage employees to increase productivity. Participants included five managers at one manufacturing company located in northern Kentucky. Data were collected from semistructured interviews and company documents. Data were analyzed using Yin’s five-phase cycle. Three themes emerged: building a culture of meaningful communication, …
Strategies For Promoting Employee Engagement In The Canadian Banking Sector, Curt Donahue Henry
Strategies For Promoting Employee Engagement In The Canadian Banking Sector, Curt Donahue Henry
Walden Dissertations and Doctoral Studies
Globally, more than 70% of the labor force do not actively engage in the workplace. Disengaged employees are often absent, increase customer dissatisfaction, and decrease organizational profitability. Bank managers who fail to address employee disengagement risk organization profitability and competitive position. Grounded in Khan's engagement theory, the purpose of this qualitative single case study was to explore strategies bank managers use to promote employee engagement for increased organizational profitability. The participants comprised 5 bank managers from a single bank in Toronto, Canada, who successfully implemented employee engagement strategies to increase organizational profitability. Data were collected from semistructured interviews, company documents, …
Employee Engagement In Antigua And Barbuda Broadcasting Services, Jrucilla Bernice Samuel
Employee Engagement In Antigua And Barbuda Broadcasting Services, Jrucilla Bernice Samuel
Walden Dissertations and Doctoral Studies
Employee disengagement is a direct threat to business survival. The strategic development of sustainable engagement initiatives results in employee well-being and also mitigates against organizational collapse. Grounded in the conceptual frameworks of employee engagement theory, Deci and Ryan’s self-determination theory, and Kahn’s theory of personal engagement, the purpose of this qualitative single case study was to explore the motivational strategies some media leaders use to keep employees engaged. The participants comprised 5 media leaders in Antigua and Barbuda with at least 2 years’ experience in successful employee engagement. Data were collected in person via semistructured interviews and documents from the …
Strategies For Reducing Employee Turnover In Small- And Medium-Sized Enterprises, Tijani Mohammed
Strategies For Reducing Employee Turnover In Small- And Medium-Sized Enterprises, Tijani Mohammed
Walden Dissertations and Doctoral Studies
Employee turnover leads to increased operational costs and workloads and affects sales performance. Reducing employee turnover is essential for managers of small and medium sized enterprises to minimize costs and increase sales performance. Grounded in the job embeddedness theory, the purpose of this qualitative multiple case study was to explore strategies managers of small and medium sized enterprises use to reduce employee turnover that negatively affects sales performance. The participants consisted of 3 managers of small and medium sized enterprises in the Bronx, New York. Data were collected using semistructured, face-to-face interviews, and a review of organizational documents. A thematic …
Successful Strategies To Lead Change Initiatives, Lorice S. Edwards Brown
Successful Strategies To Lead Change Initiatives, Lorice S. Edwards Brown
Walden Dissertations and Doctoral Studies
As financial systems, global trade, and the regulatory environment integrate, business leaders are often ill equipped to develop and implement strategies to lead changes in organizations. Business leaders who lead change initiatives without proven sustainability strategies are highly susceptible to business closure. Grounded in Lewin's theory of change, the purpose of this qualitative multiple case study was to explore successful strategies some business leaders used to develop and manage change initiatives to remain operable beyond 5 years. The participants included 4 industry business leaders with a minimum of 5 years of successful change leadership experience. The data collection included semistructured …
Leadership Strategies For Increasing Employee Productivity In The Banking Industry, Thiquita Ward
Leadership Strategies For Increasing Employee Productivity In The Banking Industry, Thiquita Ward
Walden Dissertations and Doctoral Studies
Investing in employee engagement is beneficial to ensuring an organization's ability to sustain and improve productivity and performance. The purpose of this single case study was to explore effective leadership strategies leaders used to increase employee productivity. The population for this study were 6 bank leaders from Mississippi with a minimum of 5 years of experience implementing effective strategies to increase employee productivity. The conceptual framework for this study was Bass's transformational leadership theory. Data were collected using semistructured interviews, observations, and a review of company documents. The data analysis process involved Yin's 5-step approach, methodological triangulation, and member checking …
Strategies For Reducing Voluntary Employee Turnover In Public Schools, Peggy Teresa Proctor-Matos
Strategies For Reducing Voluntary Employee Turnover In Public Schools, Peggy Teresa Proctor-Matos
Walden Dissertations and Doctoral Studies
The oversight of systematic approaches to reducing voluntary employee turnover decreases educational institutions’ budgets and performance. In the United States, public schools spend over $2.22 billion annually in voluntary employee turnover costs. The purpose of this qualitative single case study was to explore strategies public school leaders use to reduce voluntary employee turnover. The population consisted of 3 leaders from 1 public school located in Georgia, with successful experience reducing voluntary employee turnover. The conceptual framework for this study was grounded in Vroom’s expectancy theory. The data collection process included semistructured interviews and organizational documents and artifacts. Data were analyzed …
An Exploratory Case Study Of How Remote Employees Experience Workplace Engagement, Aaron M. Lee
An Exploratory Case Study Of How Remote Employees Experience Workplace Engagement, Aaron M. Lee
Walden Dissertations and Doctoral Studies
In the last 10 years, the number of remote workers has increased by 80%. Remote workers are more productive than their traditional in-office colleagues, cheaper to maintain for the organization because of the major decrease in overheard costs, and drastically increase organizational leaders' hiring options. The problem was that over half of the nation's disengaged employees work remotely, contributing significantly to associated annual costs of employee disengagement to businesses of upwards of $550 billion. The purpose of this exploratory case study, using a critical incident technique, was to create a taxonomy of responses to the incidents that are critical for …
Organizational Leadership Activities That Positively Influence Virtual Employee Engagement, Milton Jones Perkins
Organizational Leadership Activities That Positively Influence Virtual Employee Engagement, Milton Jones Perkins
Walden Dissertations and Doctoral Studies
Considering the growing virtual workforce, it is important for people-managers to understand whether traditional management techniques produce increased engagement and greater productivity with a virtual population. Guided by James Heskett, W. Earl Sasser Jr., and Leonard Schlesinger's conceptual Service Profit Chain framework, this study focused on addressing the gap in contemporary literature related to management techniques that influence virtual employee engagement. Much of the current research provides a foundation for managing and engaging traditional office-based employees. To better understand which experientially-based management techniques influenced traditional employee engagement for a group of virtual employees, a qualitative descriptive phenomenological methodology was used …
Strategies To Implement Innovations In Hospitals, Schola Mutumene Kabeya
Strategies To Implement Innovations In Hospitals, Schola Mutumene Kabeya
Walden Dissertations and Doctoral Studies
The Patient Protection and Affordable Care Act, which promoted quality of care, started the transformation of healthcare systems in the United States. The purpose of this qualitative multiple case study was to explore clinical practice innovation strategies used by hospital middle managers to improve quality of care and profitability. Pettigrew's theory was the conceptual framework for this study. Participants were 8 middle managers from 2 high-performing hospitals in the southwestern region of the United States. Data were collected from semistructured interviews, personal notes, and review of the hospital's publicly reported documents and literature. Member checking and methodological triangulation increased the …
Exploring Strategies Leaders Use To Engage Employees, Eric L. Gholz
Exploring Strategies Leaders Use To Engage Employees, Eric L. Gholz
Walden Dissertations and Doctoral Studies
The purpose of this qualitative, single case study was to explore strategies that leaders used to engage employees. The conceptual framework for this study was Saks's multidimensional approach to employee engagement. Semistructured interviews were conducted with 5 leaders from an office design company in the midwestern region of the United States who had a minimum of 2 years of experience of engaging employees. Company archival documents related to employee engagement were also collected. Data analysis consisted of compiling the data, coding for emergent and a priori codes, disassembling the data into common codes, reassembling the data into themes, interpreting the …
Leadership Strategies For Enhancing Employee Engagement, Ada Vanessa Bradley
Leadership Strategies For Enhancing Employee Engagement, Ada Vanessa Bradley
Walden Dissertations and Doctoral Studies
In the food manufacturing industry, employee engagement is critical to the survival of organizations because engaged employees increase productivity, profitability, and sustainability. Using the transformational leadership theory, the purpose of this single case study was to explore strategies that leaders in the food-manufacturing industry in the northeastern region of the United States use to engage employees. Participants were purposefully selected based upon their experience implementing effective employee engagement strategies. Data were collected through face-to-face semistructured interviews with 7 food manufacturing leaders and the review of organizational documents on employee engagement. Data were analyzed using inductive coding of phrases, word frequency …
Strategies To Reduce Information Technology Employee Absenteeism In The Manufacturing Industry, Camilla Henry
Strategies To Reduce Information Technology Employee Absenteeism In The Manufacturing Industry, Camilla Henry
Walden Dissertations and Doctoral Studies
Employee absenteeism costs organizations billions of dollars annually in losses in revenue and productivity, temporary labor costs, and low morale. The purpose of this qualitative single case study was to explore the strategies information technology (IT) managers in the manufacturing industry used to reduce employee absenteeism. The theory of planned behavior provided the conceptual framework for the study. Data collection included semistructured interviews with 5 IT managers in Maryland and a review of organizational documents addressing nutritional education information, employee participation rates in health programs, and physical activity. Data were analyzed using compilation, disassembly, reassembly, interpretation, and development of conclusions. …
Correlates Of Job Satisfaction Among Bank Employees In Nigeria, Nosayaba Ernest Oumwense
Correlates Of Job Satisfaction Among Bank Employees In Nigeria, Nosayaba Ernest Oumwense
Walden Dissertations and Doctoral Studies
Job dissatisfaction among bank employees may adversely influence the financial performance of banks due to employee turnover, decreased productivity, poor service quality, decreased customer satisfaction, and negative employee attitudes in the workplace. The purpose of this correlational study was to examine how work on the present job, pay, opportunities for promotion, supervision, and coworker relationships predict job satisfaction among bank employees in Nigeria. The population of the study was 167 bank employees in 3 commercial banks in Nigeria. The 2-factor theory (TFT) served as the theoretical foundation in this study. Data collection was through a survey instrument called the job …
Strategies To Improve Millennial Employee Engagement In The Luxury Resort Industry, Kei-Lin Cerf
Strategies To Improve Millennial Employee Engagement In The Luxury Resort Industry, Kei-Lin Cerf
Walden Dissertations and Doctoral Studies
Millennials are estimated to compose half of the workforce by 2020. Many hospitality researchers have studied Millennial employee engagement, but less is known about how to apply strategies that are authentically engaging for Millennials. The purpose of this study was to explore Millennial employee engagement strategies. The research questions for this study were used to examine the engagement strategies of luxury resort leaders and how Millennial employees perceived engagement. A single case study design was used to gather interview, questionnaire, and company document data from employees of a luxury resort in Hawai`i. Kahn's employee engagement theory served as the basis …
Employee Turnover Intentions In The Hospitality Industry, Bettye L. Holston-Okae
Employee Turnover Intentions In The Hospitality Industry, Bettye L. Holston-Okae
Walden Dissertations and Doctoral Studies
Employee turnover is detrimental to organizational performance and profitability, leading to loss of diverse financial and intellectual resources and assets. Grounded in the motivation-hygiene theory, the purpose of this correlational study was to examine the relationship between employee turnover intention and job satisfaction, employee compensation, employee engagement, employee motivation, and work environment. The population consisted of low- to mid-level hospitality employees residing in Western Georgia, Central Mississippi, and North Central Texas, over the age of 18, and employed in the hospitality industry. A convenience sample of 156 participants completed the Compensation Scale, Job Satisfaction Scale, Utrecht Work Employee Engagement Scale, …
Strategies For Addressing Workplace Incivility And Retention In A Healthcare System, Keonda Schenck Schenck
Strategies For Addressing Workplace Incivility And Retention In A Healthcare System, Keonda Schenck Schenck
Walden Dissertations and Doctoral Studies
Workplace incivility is increasing in prevalence in healthcare organizations. Despite the adverse effects of workplace incivility on employee engagement and voluntary employee turnover, some organizations do not have policies to address workplace incivility among employees. The purpose of this descriptive, single case study was to explore successful strategies leaders at healthcare organizations with 50 or more employees used to reduce workplace incivility and improve employee retention. The spiral theory provided the conceptual framework for the study. Semistructured interviews were held with 2 human resources (HR) professionals and 1 department manager with experience dealing with employee relations and success in retaining …
Strategies To Retain Revenue Management Analysts In The U.S. Airline Industry, Curtis Raynard Williams
Strategies To Retain Revenue Management Analysts In The U.S. Airline Industry, Curtis Raynard Williams
Walden Dissertations and Doctoral Studies
The voluntary turnover of revenue management analysts in the U.S. airline industry is an issue, compelling revenue management leaders to implement retention strategies that successfully reduce employee turnover. The purpose of this qualitative single case study was to explore strategies revenue management leaders used within the last 15 years to retain revenue management analysts. The conceptual framework that grounded this study was Maertz's 8 motivational forces of job attachment and voluntary turnover. The targeted population was comprised of revenue management leaders at an airline in Dallas, Texas who had demonstrated successful strategies to reduce employee turnover. Using criterion-based sampling, 4 …
Engagement Strategies For Catalyzing It Sales Team Performance In Asia, Jeb Stephen Hurley
Engagement Strategies For Catalyzing It Sales Team Performance In Asia, Jeb Stephen Hurley
Walden Dissertations and Doctoral Studies
Sales leaders who can foster sales team engagement drive an organization's sales performance. Some information technology sales leaders lack team engagement strategies that support revenue results above market growth rates. The purpose of this qualitative, single-case study was to explore the team engagement strategies of 6 sales leaders, in various offices in the Asia-Pacific region of a single, public information technology company, who demonstrated the ability to support year-on-year revenue results above market growth rates. Participants demonstrated the ability to foster team engagement and consistently deliver year-on-year revenue results above market growth rates. The conceptual framework for this study was …
Effective Strategies Small Retail Leaders Use To Engage Employees, Dr. Janet Lynn Deskins
Effective Strategies Small Retail Leaders Use To Engage Employees, Dr. Janet Lynn Deskins
Walden Dissertations and Doctoral Studies
Research suggests that 70% of North American employees are disengaged in the workplace. Some small retail managers lack strategies for engaging employees. Using the employee engagement framework, the purpose of this descriptive case study was to explore successful strategies that small retail managers use to engage employees. The target population was small retail leaders, purposefully selected because of their success with engaging employees at an Orlando, Florida, company. Data collection was through face-to-face interviews with 5 leaders; and a review of archived organizational documents, including company memorandums, central email software, and online customer reviews through social media websites such as …
Voluntary Employee Turnover: Retaining High-Performing Healthcare Employees, Jesse J. Boyd
Voluntary Employee Turnover: Retaining High-Performing Healthcare Employees, Jesse J. Boyd
Walden Dissertations and Doctoral Studies
Voluntary employee turnover in the healthcare industry is one of the most expensive and disruptive business problems that healthcare organizations encounter. Healthcare organizations can expect employee replacement costs to represent up to 150% of a departing employee's annual salary in new employee acquisition and decreased productivity. Guided by the leader-member exchange theory, the purpose of this single case study was to explore the strategies healthcare managers used to retain high-performing healthcare employees. Using semistructured interviews, the targeted population encompassed 6 healthcare managers from a healthcare organization in Central Texas who have demonstrated successful strategies for retaining high-performing healthcare employees by …
Strategies For Reducing Employee Stress And Increasing Employee Engagement, Kumar G. Subramaniam
Strategies For Reducing Employee Stress And Increasing Employee Engagement, Kumar G. Subramaniam
Walden Dissertations and Doctoral Studies
Stress inside and outside of work affects employee productivity. In 2013, the estimated impact of employee absenteeism on U.S. businesses was $225 billion per year through reduced efficiency, overtime wages, fixed fringe benefits, and the cost of replacement employees. Based on the social exchange theory and the theory of planned behavior, the purpose of this qualitative single case study was to explore the strategies that HR leaders in a single organization used to reduce employee disengagement caused by stress. Using semistructured interviews, data were collected from 12 HR leaders and line managers within a single healthcare organization in eastern Tennessee. …
Exploring Leaders' Strategies For Employee Engagement In The South African Mining Industry, Le-Marlie Marais
Exploring Leaders' Strategies For Employee Engagement In The South African Mining Industry, Le-Marlie Marais
Walden Dissertations and Doctoral Studies
Research suggests that disengaged employees have contributed to the 28.5% reduction in the mining industry's contribution to South African gross domestic product. Some South African mining leaders lack strategies for engaging employees. Using the employee engagement framework, the purpose of this single case study was to explore successful strategies that South African mining leaders use to engage employees. The target population was mining leaders, purposefully selected because of their success with engaging employees at a typical South African mining company. Data collection was through face-to-face interviews with 4 leaders; a focus group interview with 9 employees; and a review of …
Strategies For Employee Engagement In A Small Business Enterprise, Jennifer L. Kizer
Strategies For Employee Engagement In A Small Business Enterprise, Jennifer L. Kizer
Walden Dissertations and Doctoral Studies
In 2013, 35% of the workforce was not engaged, which results in lack of productivity and loss of profitability for small business enterprises (SBEs). The purpose of this qualitative case study was to explore successful strategies that frontline leaders in a 4 generation, family-owned excavating business used to engage their frontline employees. The excavating business was started in 1947 by the father of the current business owners. William Kahn's employee engagement theory was the conceptual framework for this study. Data were collected through a focus group and direct observations of engagement during meetings and frontline areas from a population of …
Employee Turnover In Frontline Hospital Staff, Jeanne Lynn Wilson
Employee Turnover In Frontline Hospital Staff, Jeanne Lynn Wilson
Walden Dissertations and Doctoral Studies
Employee turnover is costly in service-intensive organizations where employee-customer interactions directly affect the organization's success. The purpose of this multiple case study was to identify strategies community hospital leaders use to reduce frontline support employee turnover. The study population consisted of leaders of a community hospital in southeast Louisiana. The conceptual framework for this study is Kahn's model of employee engagement. Semistructured interviews were conducted with eight hospital leaders in southeast Louisiana who were selected through census sampling. Interview transcripts were analyzed and coded following Yin's case study analysis process. Methodological triangulation allowed for a comparison of the findings of …
Employee Locus Of Control And Engagement In Nonprofit Organizations, Jacqueline Myers
Employee Locus Of Control And Engagement In Nonprofit Organizations, Jacqueline Myers
Walden Dissertations and Doctoral Studies
Transformational leadership and employee engagement have been studied in the private sector, yet research in the nonprofit sector is scarce. Addressing this gap is important to improve nonprofit practices, as nonprofit organizations contribute to a myriad of social issues critical to positive social change. Using Burns's theory of transformational leadership, which places emphasis on motivating and inspiring performance through a shared vision and mission, the purpose of this quantitative study was to analyze the effects of transformational leadership on employee engagement in nonprofit organizations. The study also assessed whether locus of control acted as a mediating variable on employee engagement. …