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Articles 1 - 30 of 65
Full-Text Articles in Business
Strategies To Retain Call Center Employees, Michele Boston
Strategies To Retain Call Center Employees, Michele Boston
Walden Dissertations and Doctoral Studies
Call center executives who lack effective strategies to retain employees face a disruption in service, employee performance and productivity, as well as an increase in operational expenses. Ineffective retention strategies can negatively impact call centers by increasing cost, decreasing talent quality and loss of the customer experience. Grounded in Herzberg’s motivator-hygiene theory, the purpose of this multiple case study was to explore employee retention strategies that call center executives use to maintain employees within their organizations. Data were collected from semistructured interviews, company documents, and physical artifacts. The interview participants comprised five call center executives, managers, or team leaders in …
College Deansʼ Perceptions Of How Their Leadership Styles Affect Graduation Rates, John Johnston
College Deansʼ Perceptions Of How Their Leadership Styles Affect Graduation Rates, John Johnston
Walden Dissertations and Doctoral Studies
The problem was that in 2016 the U.S. graduation rate of undergraduate students in for-profit higher learning institutions was only 23%, compared to 59% for public institutions and 66% for private nonprofit institutions. The purpose of this comparative case study was to explore for-profit and nonprofit college deansʼ perceptions of their leadership styles and how their leadership style affects graduation rates. Thus, the focus of the research question was determining college deansʼ perceptions of their leadership style and how their leadership style affects graduation rates. The basis of the conceptual framework was the full range leadership model. The sample required …
Strategies Information Technology Managers Use To Motivate Remote Employees, Jennifer Leonard
Strategies Information Technology Managers Use To Motivate Remote Employees, Jennifer Leonard
Walden Dissertations and Doctoral Studies
Some managers are experiencing challenges keeping remote workers motivated. Managers are concerned with motivating remote employees to ensure production levels are met or exceeded. Grounded in Vroom’s expectancy theory, the purpose of this qualitative multiple case study was to explore strategies information technology (IT) managers from five organizations in the Southeastern United States used to motivate remote employees. Data were collected from semistructured interviews with 5 business leaders, company website information, and other documentation provided by the IT leader. Data analysis involved recognizing frequent phenomena and coding meaningful and common themes, phrases, or key words. Four themes were evident: transformation …
Entrepreneurial Strategies To Mitigate The High Failure Rates Of Small Retail Businesses, James A. Latour
Entrepreneurial Strategies To Mitigate The High Failure Rates Of Small Retail Businesses, James A. Latour
Walden Dissertations and Doctoral Studies
The high rate of business failures within the first 5 years negatively affects half of startup business owners. Small retail business owners who fail to develop innovative entrepreneurial strategies experience high failure rates within the first 5 years of operation. Grounded in self-determination theory, the purpose of this qualitative multiple case study was to explore entrepreneurial strategies small retail business owners use to support long-term sustainability. Participants were five small retail business owners from Southern Illinois who successfully used entrepreneurial strategies to reduce high failure rates. Data were collected from semistructured interviews and internal documents relevant to reducing high failure …
A Phenomenological Exploration Of The Leadership Development Experiences Of Black Women, Oresha Sharlene Greenidge Foster
A Phenomenological Exploration Of The Leadership Development Experiences Of Black Women, Oresha Sharlene Greenidge Foster
Walden Dissertations and Doctoral Studies
The leadership pathway for Black women has unique challenges and obstacles due to the double jeopardy of their race and gender. The lack of critical empirical work on the leadership development of Black women has left a gap in the understanding of how racial and gendered identities influence their development as successful leaders. This research was conducted to examine how Black women developed as leaders and how they made meaning of their leadership development experiences. A qualitative transcendental phenomenological study was conducted framed by concepts of intersectionality and gendered racism to produce a comprehensive description of the phenomenon of the …
Family-Owned Restaurant Owners' Strategies For Business Sustainability, Vickie Eileen Matson
Family-Owned Restaurant Owners' Strategies For Business Sustainability, Vickie Eileen Matson
Walden Dissertations and Doctoral Studies
AbstractRestaurants are competitive, high-risk enterprises and have high failure rates. In this environment, family-owned restaurant business owners need operational strategies to sustain their businesses. Grounded in the balanced scorecard theory, the purpose of this qualitative multiple case study was to explore the operational strategies used by family-owned restaurant owners to sustain their businesses beyond five years. Five family-owned restaurant business owners from South Texas who successfully implemented sound operational strategies participated in the study. Data were collected from semistructured interviews and company documents, including training manuals, financial reports, business licenses, permits, press releases, and fictitious business name statements. Thematic analysis …
Diversifying Funding Streams For A Nonprofit Behavioral Health Organization, Danielle Hurt
Diversifying Funding Streams For A Nonprofit Behavioral Health Organization, Danielle Hurt
Walden Dissertations and Doctoral Studies
Business sustainability is essential for any nonprofit organization. Revenue diversification can play a key role in business sustainability. In this case study, the revenue diversification practices and challenges of an international, behavioral health, nonprofit organization based out of the western United States were examined. The organization provides training, support, and resources in an experiential modality of behavioral health treatment for clients worldwide. Data collection processes consisted of a review of current revenue diversification literature, semistructured interviews with three senior-level leaders in the organization, and a review of select organizational documents. The Baldrige Excellence Framework for Healthcare provided a proven framework …
Strategies To Overcome Constraints For Small Business Sustainability, Jaquane Mawyne Jones
Strategies To Overcome Constraints For Small Business Sustainability, Jaquane Mawyne Jones
Walden Dissertations and Doctoral Studies
More than 20% of small businesses that started in March 2018 failed within a year. Small business owners would benefit from strategies to identify and mitigate constraints from inception for business survival because business failure rates are higher among small businesses less than five years old. Grounded in the theory of constraints, the purpose of this qualitative multiple case study was to explore strategies small business owners use to sustain beyond the one year of operation. The participants included six small business owners in Georgia who successfully sustained their business beyond five years. Data were collected using semistructured interviews and …
Strategies To Resolve Toxic Leadership Styles Which Impede Employee Innovation, Lilly Abdulrohman Mohamed
Strategies To Resolve Toxic Leadership Styles Which Impede Employee Innovation, Lilly Abdulrohman Mohamed
Walden Dissertations and Doctoral Studies
Toxic leaders micromanage, threaten, and discourage employees from sharing their ideas,causing a decline in innovation. Export-based company executives need to understand how to resolve toxic leadership to enhance their companies’ performance. Grounded in the transformational leadership theory, the purpose of this multiple case study was to explore strategies export-based company leaders use to resolve toxic leadership styles. The participants were four senior and frontline leaders from export-based companies in Ethiopia. Data were collected from semistructured interviews and document reviews and were analyzed with thematic data analysis. Four themes emerged: open and transparent communication, sustained counseling and training, teamwork and joint …
The Relationship Between Transformational, Transactional, And Passive-Avoidant Leadership Styles And Small Business Sustainability, Ahmed Sedky
Walden Dissertations and Doctoral Studies
Since 2010, more than 50% of the small businesses have failed to sustain profitable operations past the first year in business. Lack of sustainability is important to small business managers because it can lead to business closure. Grounded in the full range leadership theory, the purpose of this quantitative correlational study was to investigate the relationship between transformational, transactional, and passive-avoidant leadership styles, and small business sustainability. Survey data from 128 U.S. small business construction managers were analyzed using multiple linear regression. The results indicated no statistically significant relationship. A key recommendation is for small business managers to adopt transformational …
Strategies To Retain Skilled Assistant Project Managers In Construction Industries, Anastasia Persad
Strategies To Retain Skilled Assistant Project Managers In Construction Industries, Anastasia Persad
Walden Dissertations and Doctoral Studies
Approximately 160,000 assistant project managers in the construction industry willingly left the U.S. labor workforce in 2018. The cost of replacing an employee could amount up to 200% of the departing employee's annual salary for construction companies. Grounded in Herzberg's two-factor theory, the purpose of this qualitative multiple case study was to investigate effective organizational strategies business leaders used to retain skilled assistant project managers. Six participants were senior project managers from construction companies in Manhattan, New York, with more than 10 years of experience in the commercial construction industry. Data came from semistructured interviews and a review of company …
Strategies To Retain Skilled Assistant Project Managers In Construction Industries, Anastasia Persad
Strategies To Retain Skilled Assistant Project Managers In Construction Industries, Anastasia Persad
Walden Dissertations and Doctoral Studies
Approximately 160,000 assistant project managers in the construction industry willingly left the U.S. labor workforce in 2018. The cost of replacing an employee could amount up to 200% of the departing employee's annual salary for construction companies. Grounded in Herzberg's two-factor theory, the purpose of this qualitative multiple case study was to investigate effective organizational strategies business leaders used to retain skilled assistant project managers. Six participants were senior project managers from construction companies in Manhattan, New York, with more than 10 years of experience in the commercial construction industry. Data came from semistructured interviews and a review of company …
Strategies To Improve Millennial Employees’ Engagement Within The Hospitality Industry, Duane Stephens
Strategies To Improve Millennial Employees’ Engagement Within The Hospitality Industry, Duane Stephens
Walden Dissertations and Doctoral Studies
In the United States, engagement levels of the multigenerational workforce are negatively affecting the overall business value. Employee engagement is important to hospitality industry leaders as an indicator of job performance, turnover, employee intentions, and organizational commitment. Grounded in Kahn’s employee engagement theory, the purpose of this qualitative multiple case study was to explore effective strategies used by leaders in the hospitality industry to improve Millennial employee engagement. The participants were 5 hotel leaders in Virginia who successfully engaged their Millennial workforce. Data were collected from semistructured interviews, company documents, and note-taking. Data were analyzed using Yin’s 5-step data analysis, …
Expatriate-Teacher Turnover In The International School Industry Of China, Richard Ik Ihejieto
Expatriate-Teacher Turnover In The International School Industry Of China, Richard Ik Ihejieto
Walden Dissertations and Doctoral Studies
Expatriate-teacher turnover disrupts the social and academic lives of students in the international school industry of China. The human resource budgets of these schools are unsustainable and expatriate-teacher turnover significantly affects globalization and international businesses. The rate of expatriate-teacher turnover in the international school industry of China, which results in financial losses and creates anxiety for the students, necessitated an examination of expatriate-teacher turnover in the international school industry of China. This qualitative descriptive phenomenological study of expatriate-teacher turnover in the international school industry of China, was framed by the concepts of the internationalized schools in China and teacher turnover …
Multidimensional Strategies To Mitigate Counterfeiting, Tan Vu
Multidimensional Strategies To Mitigate Counterfeiting, Tan Vu
Walden Dissertations and Doctoral Studies
Counterfeiting causes substantial negative impacts on intellectual property and opportunity costs to businesses worldwide. Anticounterfeiting department executives who lack multidimensional anticounterfeiting strategies to mitigate fakes may incur substantial financial loss and intellectual property theft. Grounded in the systems theory, the purpose of this qualitative single case study was to explore the strategies that anticounterfeiting department managers use to mitigate counterfeiting. The participants comprised 4 anticounterfeiting representatives of a consumer products company in a metropolitan area of Georgia who successfully devised and implemented anticounterfeiting strategies. Data were collected from semistructured interviews and the firm's online resources. Thematic analysis was used to …
Strategies To Obtain Loans For Black-Owned Small Businesses, Trenessa Baker
Strategies To Obtain Loans For Black-Owned Small Businesses, Trenessa Baker
Walden Dissertations and Doctoral Studies
Less than 30% of Black business owners successfully obtain small business loans to sustain their businesses longer than 5 years when compared to evidence that shows that more than 65% of White small business owners obtain small business loans to sustain their businesses longer than 5 years. The purpose of this multiple case study was to explore the experiences of 3 Black owners of small businesses who successfully obtained small business loans and maintained operations longer than 5 years in the Research Triangle Park area of North Carolina. The conceptual framework for this study was systems theory and contingency theory. …
Manufacturing Companies' Strategies To Mitigate Supply Chain Disruptions, Vanessa Kaye Benton
Manufacturing Companies' Strategies To Mitigate Supply Chain Disruptions, Vanessa Kaye Benton
Walden Dissertations and Doctoral Studies
Supply chains have become increasingly unstable due to unanticipated disruptive events, which undermines a firm's capacity to achieve a competitive market advantage and increase profitability. The disruption of a supply chain is essential to supply chain managers, as the interruption can be expensive, and the goods and services lost can negatively affect the entire supply chain. The purpose of this qualitative multiple case study was to explore strategies that manufacturing firm managers use to mitigate supply chain disruptions to remain profitable. The population consisted of 4 supply chain managers from 2 manufacturing firms located in the southern region of eastern …
Manufacturing Companies' Strategies To Mitigate Supply Chain Disruptions, Vanessa Kaye Benton
Manufacturing Companies' Strategies To Mitigate Supply Chain Disruptions, Vanessa Kaye Benton
Walden Dissertations and Doctoral Studies
Supply chains have become increasingly unstable due to unanticipated disruptive events, which undermines a firm's capacity to achieve a competitive market advantage and increase profitability. The disruption of a supply chain is essential to supply chain managers, as the interruption can be expensive, and the goods and services lost can negatively affect the entire supply chain. The purpose of this qualitative multiple case study was to explore strategies that manufacturing firm managers use to mitigate supply chain disruptions to remain profitable. The population consisted of 4 supply chain managers from 2 manufacturing firms located in the southern region of eastern …
Enhancing The Competitive Advantage Of U.S. Corporations By Incorporating A Foreign Trade Zones Strategy, Dino Adolfo Scott
Enhancing The Competitive Advantage Of U.S. Corporations By Incorporating A Foreign Trade Zones Strategy, Dino Adolfo Scott
Walden Dissertations and Doctoral Studies
Some leaders of U.S. companies fail to implement proper decision-making strategies to enact and execute strategies to realize the benefits provided by a foreign trade zone (FTZ). The purpose of this qualitative case study was to explore and to identify the proper decision-making strategies used in successfully implementing a FTZ. The target population consisted of 5 leaders, including a senior leader, a supply chain manager, and 3 department managers of a company located in the midwestern region of the United States that successfully implemented a FTZ. Porter's competitive advantage theory was the conceptual framework used for the study. Semistructured interviews …
Strategies To Diversify Funding Sources In Nonprofit Organizations, Alan Lee Gunnerson
Strategies To Diversify Funding Sources In Nonprofit Organizations, Alan Lee Gunnerson
Walden Dissertations and Doctoral Studies
Although nonprofit organization (NPO) leaders play crucial roles in society, financial distress and vulnerability are common for many NPO leaders, with some NPOs closing as a result of these conditions. The purpose of this single-case study was to explore the diversification strategies used by 10 leaders and senior staff of an NPO in the mid-Atlantic region of the United States through the conceptual lens of Markowitz's modern portfolio theory. Data were collected through in-depth semistructured interviews and analysis of organizational documents, internal archival data, social media, literature, and online databases. Through thematic analysis, 7 revenue diversification themes emerged: adding revenue …
Strategies Of Competitive Advantage For Small Businesses In The Service Industry, Lakeshia Marie Gardner
Strategies Of Competitive Advantage For Small Businesses In The Service Industry, Lakeshia Marie Gardner
Walden Dissertations and Doctoral Studies
Small business owners play a leading role in the United States economy by creating jobs. However, small businesses have a high failure rate, with approximately 50% going out of business during the first 5 years. The purpose of this multiple case study was to explore the competitive advantage strategies that owners of small businesses used to sustain their businesses longer than the first 5 years. A sample of 6 small service industry business owners in Houston, TX that have been in business for 5 years or more participated in semistructured interviews. Additional data were collected from company documents and the …
Health Care Leaders' Strategies To Reduce Nursing Turnover, John Clayton Phelps
Health Care Leaders' Strategies To Reduce Nursing Turnover, John Clayton Phelps
Walden Dissertations and Doctoral Studies
Health care leaders who lack effective nurse turnover strategies can negatively affect patient quality of care, productivity, and profitability. The purpose of this single case study was to explore strategies health care leaders used to reduce nursing turnover in a health care organization. The conceptual framework for this study was Herzberg's 2-factor theory. Data were collected from semistructured interviews with 4 health care leaders in the West Texas region who had a history of reducing nurse turnover for a minimum of 5 years from the date of hire, and from review of organizational documents related to the strategies to reduce …
Small Business Restaurant Owners' Financing Strategies For Sustainability, Cecilia Tobias Vasquez
Small Business Restaurant Owners' Financing Strategies For Sustainability, Cecilia Tobias Vasquez
Walden Dissertations and Doctoral Studies
Owners of small business restaurants experience a high failure rate. Many small business restaurants fail within 5 years of inception because of inadequate business plans, ineffective strategies for changing markets, and a lack of financial capital to achieve profitability, growth, and long-term survivability. The purpose of this multiple case study was to explore the financial strategies that some owners of small business restaurants used to sustain operations for longer than 5 years. The resource-based view was the conceptual framework for this study. Participants in this study consisted of 5 owners of small business restaurants in northern California who implemented successful …
Small And Medium-Size Enterprise Owner Strategies For Invoice Factoring Financing, Winniefred Nabawanda
Small And Medium-Size Enterprise Owner Strategies For Invoice Factoring Financing, Winniefred Nabawanda
Walden Dissertations and Doctoral Studies
Small and medium-sized enterprise (SME) business owners influence the growth and development of sub-Saharan Africa and the welfare of its citizens. However, SME owners often lack the strategies to access and obtain invoice factoring financing to fund their businesses. Guided by the pecking order theory and the credit rationing theory, the purpose of this multiple case study was to explore strategies that 3 SME owners in Kenya used to access and obtain invoice factoring financing to fund their businesses. Data were collected from in-depth semistructured Skype interviews and organizational documents. Data were analyzed using the Krippendorff content analysis methodology. Member …
Scope Management Strategies For Engineering Leaders To Improve Project Success Rates, Kevin Lee Ramage
Scope Management Strategies For Engineering Leaders To Improve Project Success Rates, Kevin Lee Ramage
Walden Dissertations and Doctoral Studies
Civil engineering projects undertaken without successful implementation of scope management strategies by project leaders are approximately 10% more likely to fail than projects undertaken with scope management strategies. Using scope management theory, the purpose of this single case study was to explore scope management strategies used by some project leaders in the engineering field to improve project success rates. Data were collected using semistructured interviews with 3 purposefully selected project leaders in Georgia, and a review of project completion reports, budget reports, government proposals, and scope management documents. Data analysis occurred using Yin's 5-step process of compiling, disassembling, reassembling, interpreting, …
Strategies For Hiring Skilled Furniture Manufacturing Workers, Michael L. Simmons
Strategies For Hiring Skilled Furniture Manufacturing Workers, Michael L. Simmons
Walden Dissertations and Doctoral Studies
In April 2013, the U.S. unemployment rate was 7.6% and did not drop as quickly in the recent recession as in past recessions. The Unemployment and Job Creation Program study informed readers that many employers could not find qualified workers. The purpose of this qualitative multiple case study was to explore hiring managers' strategies to locate and hire skilled workers in the furniture manufacturing industry. The target sample included 3 furniture manufacturers located in Huntsville, Alabama who have successfully developed and implemented strategies for hiring skilled workers. The skill shortage theory was the conceptual framework for this study. In the …
Effective Leadership Strategies, Employee Performance, And Organizational Sustainability In The Boxing Industry, Rita Ali
Walden Dissertations and Doctoral Studies
Ineffective leadership impedes employee performance and threatens organizational sustainability, causing U.S. businesses to spend billions of dollars addressing such issues. Correspondingly, boxing promotion companies are challenged as some leaders lack strategies to improve employee performance. This single case study was focused on leadership strategies utilized in the boxing promotion industry to improve employee performance. Transformational and charismatic leadership theories were the conceptual framework for this study. The data consisted of semistructured interviews with 8 participants from 1 organization (4 leaders and 4 subordinates), as well as document review of company training materials. The 6-step model for thematic analysis coding procedure …
Exploring Possibilities With Professionals On Youth Aging Out Of Placement, Karen L. Garrett
Exploring Possibilities With Professionals On Youth Aging Out Of Placement, Karen L. Garrett
Walden Dissertations and Doctoral Studies
Homelessness with youth aging out the child welfare system has proportionally risen over the years. It is important that policy makers, professionals, and practitioners in the field of foster care understand the conditions youth find themselves in at the time of leaving placement. The purpose of this study was to describe problems that exist for youth aging out of foster care. Post placement outcomes have not generated results that suggest youth are thriving as they return to communities. Attachment Theory outlines relational bonds that form with caregivers when youth are entering and exiting placements. This qualitative study collected data from …
Human Resource Strategies And Sustainability In Small Businesses, Christopher Rice
Human Resource Strategies And Sustainability In Small Businesses, Christopher Rice
Walden Dissertations and Doctoral Studies
Research shows that due to a lack of strategy in managing human resources (HR), small businesses frequently close within the first 5 years of operation. The purpose of this multiple case study was to explore the strategies that HR managers used to maintain business operations for longer than the first 5 years. The targeted population comprised 2 owners of small business in North Carolina who used HR strategies successfully to sustain their businesses for longer than 5 years. Data collection methods included face-to-face, semistructured interviews and the review of the company documents associated with owners of the businesses and their …
Leadership Strategies To Retain Key Employees, Keith Reginald Stafford
Leadership Strategies To Retain Key Employees, Keith Reginald Stafford
Walden Dissertations and Doctoral Studies
Retention of key employees protects a firm's investment in its human resources. Employee retention is an issue in the insurance sector, particularly among sales employees. The purpose of this descriptive study was to explore leadership strategies used by insurance sales managers to retain key employees. Herzberg's dual factor theory and Adams's equity theory were used to explore insurance sales managers' insights into leadership strategies. Semistructured interviews were conducted with 15 insurance sales managers in southern California to elicit the strategies they used to maintain their key salespeople. Data were analyzed using the modified Van Kaam method. Seven themes emerged from …