Open Access. Powered by Scholars. Published by Universities.®
- Discipline
-
- Business Administration, Management, and Operations (827)
- Management Sciences and Quantitative Methods (798)
- Social and Behavioral Sciences (525)
- Organizational Behavior and Theory (523)
- Finance and Financial Management (345)
-
- Physical Sciences and Mathematics (311)
- Medicine and Health Sciences (253)
- Entrepreneurial and Small Business Operations (223)
- Computer Sciences (192)
- Databases and Information Systems (184)
- Education (176)
- Accounting (158)
- Health and Medical Administration (153)
- Public Affairs, Public Policy and Public Administration (140)
- Arts and Humanities (139)
- Psychology (128)
- Environmental Sciences (119)
- Marketing (101)
- Sustainability (91)
- Advertising and Promotion Management (84)
- Other Education (81)
- Public Administration (79)
- Educational Administration and Supervision (70)
- Public Policy (67)
- Economics (61)
- Sociology (58)
- Engineering (51)
- Nursing (45)
- Rehabilitation and Therapy (45)
- Keyword
-
- Leadership (324)
- Management (179)
- Strategies (127)
- Small Business (97)
- Sustainability (97)
-
- Retention (86)
- Small business (76)
- Entrepreneurship (72)
- Nonprofit (68)
- Strategy (68)
- Turnover (67)
- Innovation (58)
- Communication (57)
- Motivation (56)
- Transformational Leadership (53)
- Engagement (51)
- Job Satisfaction (51)
- Productivity (47)
- Healthcare (46)
- Business (43)
- Employee Engagement (43)
- Business administration (42)
- Project Management (42)
- Transformational leadership (42)
- Employee turnover (40)
- Marketing (39)
- Employee engagement (38)
- Profitability (38)
- Information Technology (36)
- Performance (35)
Articles 1891 - 1920 of 2856
Full-Text Articles in Business
Strategies To Teach Customer Service Skills, James Francis Ortman
Strategies To Teach Customer Service Skills, James Francis Ortman
Walden Dissertations and Doctoral Studies
Business managers' failure to retain dissatisfied customers leads to millions of dollars in lost revenue. The purpose of this single case study was to explore managers' training strategies to teach sales associates customer service skills. The sample included 3 training managers from the mobile phone industry in Michigan who recorded a 25 % increase in customer retention after implementing customer service training. The conceptual framework for this study was human capital theory. Data were collected from semistructured interviews and training documents. Data analysis entailed using coding techniques and cluster analysis. Member checking applied to clarify the interpretation of participants' responses …
Leadership Practices That Improve The Workplace Safety Environment, Nathan Nomore Chikono
Leadership Practices That Improve The Workplace Safety Environment, Nathan Nomore Chikono
Walden Dissertations and Doctoral Studies
Inadequate leadership is the reason workplace accidents in the mining industry remain high, making the industry one of the most hazardous operational activities in the world. Unsafe leadership practices may result in death or injury to workers. A group of 30 mining company leaders from 3 gold mines in Zimbabwe revealed an exception to these hazardous practices, however, notable through their outstanding safety improvement records. To better understand what these practitioners were doing, this multicase study research design explored their strategies to improve the workplace safety environment in the mines. Data were collected using audio-recorded semistructured interviews and document analyses. …
Leadership Practices Supporting Retention In Head Start Nonprofit Organizations, Nannette Brown Phillips
Leadership Practices Supporting Retention In Head Start Nonprofit Organizations, Nannette Brown Phillips
Walden Dissertations and Doctoral Studies
Head Start, the largest early childhood organization in the United States, was federally mandated to employ bachelor degreed operational employees, with no additional funds. The purpose of this multiple case study was to explore effective strategies that successful leaders of Head Start Nonprofit Organizations use to retain operational employees. The population of this study included 5 Head Start CEOs/Program Directors in 5 Head Start nonprofit organizations in Alabama who successfully retained operational employees in their organization. Kouzes and Posner's transformational leadership theory provided a conceptual framework for this study. Data were collected via telephone interviews and employee records from the …
Succession Planning Strategies In The Air National Guard To Retain Skilled Workers, Daniel Rodarte
Succession Planning Strategies In The Air National Guard To Retain Skilled Workers, Daniel Rodarte
Walden Dissertations and Doctoral Studies
The military faces unprecedented limitation of resources due to fiscal cuts through all branches of service. The purpose of this qualitative case study was to explore succession planning (SP) strategies used by Air National Guard leaders to retain skilled workers. The target population consisted of 5 leaders of the Washington Air National Guard (ANG) with a minimum of 5 years of experience in the ANG. The five tenured candidates were selected given proven leadership performance, ability to influence the organization, and they provided institutional knowledge and corporate insight of SP efforts spanning nearly a century. Additionally, these leaders had direct …
Strategies Used By Banking Managers To Reduce Employee Turnover, Amena Shahid
Strategies Used By Banking Managers To Reduce Employee Turnover, Amena Shahid
Walden Dissertations and Doctoral Studies
Employee retention of an organization's most talented and skilled employees is vital to success. A lack of managerial strategies for motivating teams and a lack of understanding employees' needs adds to an increased rate of employee turnover in banking organizations. Some bank managers do not possess the abilities and strategies required to reduce employee turnover. Grounded by the motivation-hygiene theory; the purpose of this qualitative case study was to explore successful strategies some bank managers used to reduce employee turnover. The population consisted of 5 banking managers in 3 banking organizations located in Toronto GTA, Ontario Canada in which successful …
Soft Skills Needed For The 21st Century Workforce, Susan A. Dean
Soft Skills Needed For The 21st Century Workforce, Susan A. Dean
Walden Dissertations and Doctoral Studies
Technical skills are no longer enough for workers to compete in this highly competitive global work environment. Soft skills are of paramount importance. A multiple case study design through the lens of emotional intelligence formed the basis of the research study. The focus of the research was identification of the successful soft skills training strategies in the logistics industry. Three logistics organization leaders in the counties of Burlington, Middlesex, and Somerset, New Jersey, were participants in the study. Data were collected through semistructured interviews and the review of company documents. Four themes emerged through data analysis of converging multiple data …
Process Capability Calculations With Nonnormal Data In The Medical Device Manufacturing Industry, James Walter Kwiecien
Process Capability Calculations With Nonnormal Data In The Medical Device Manufacturing Industry, James Walter Kwiecien
Walden Dissertations and Doctoral Studies
U.S. Food and Drug Administration (FDA) recalls of medical devices are at historically high levels despite efforts by manufacturers to meet stringent agency requirements to ensure quality and patient safety. A factor in the release of potentially dangerous devices might be the interpretations of nonnormal test data by statistically unsophisticated engineers. The purpose of this study was to test the hypothesis that testing by lot provides a better indicator of true process behavior than process capability indices (PCIs) calculated from the mixed lots that often occur in a typical production situation. The foundations of this research were in the prior …
Strategies For Integrating Technological Innovations In Small Businesses, Petra Samuel
Strategies For Integrating Technological Innovations In Small Businesses, Petra Samuel
Walden Dissertations and Doctoral Studies
The effective integration of technological innovation is vital to the success of small businesses and can catapult growth and profitability. Some business managers and supervisors, however, may not have a firm understanding of strategies for integrating technological innovations in businesses; this lack of knowledge may result in employee frustration and costly roadblocks to achieving business objectives. This case study was conducted to identify the strategies used by business managers and supervisors to integrate technological innovations in small businesses. Christensen's theory of disruptive innovation and Rogers' theory of diffusion of innovation served as the conceptual framework. Ten business managers and supervisors …
Strategies For Addressing Workplace Incivility And Retention In A Healthcare System, Keonda Schenck Schenck
Strategies For Addressing Workplace Incivility And Retention In A Healthcare System, Keonda Schenck Schenck
Walden Dissertations and Doctoral Studies
Workplace incivility is increasing in prevalence in healthcare organizations. Despite the adverse effects of workplace incivility on employee engagement and voluntary employee turnover, some organizations do not have policies to address workplace incivility among employees. The purpose of this descriptive, single case study was to explore successful strategies leaders at healthcare organizations with 50 or more employees used to reduce workplace incivility and improve employee retention. The spiral theory provided the conceptual framework for the study. Semistructured interviews were held with 2 human resources (HR) professionals and 1 department manager with experience dealing with employee relations and success in retaining …
Balancing Career And Family: The Nigerian Woman's Experience, Ngozi Eze
Balancing Career And Family: The Nigerian Woman's Experience, Ngozi Eze
Walden Dissertations and Doctoral Studies
Nigerian women have become more integrated into the workforce, but this integration has led to conflicts between work and family responsibilities. The purpose of this phenomenological study was to explore the lived experiences of Nigerian women regarding challenges and strategies in management and leadership positions in relation to their domestic lives and responsibilities. Liberal and social feminist theory and gendered leadership theory were used as the conceptual framework of the study. The findings of this study came from data obtained from semistructured interviews with 15 Nigerian women in leadership and management positions regarding their perceptions and lived experiences of balancing …
Strategies For Improving Utilization Of Maternal Health Program Funds In Ghana, Dorothy Esi Awotwi
Strategies For Improving Utilization Of Maternal Health Program Funds In Ghana, Dorothy Esi Awotwi
Walden Dissertations and Doctoral Studies
Effective utilization of donor resources for maternal health remains a challenge in Ghana. The purpose of this descriptive multiple case study was to identify strategies and processes that recipient partners use to improve the utilization of maternal health program funds. Harrod and Domar's aid-to-investment-to-growth model, Collier's game theory, and Martens' agency theory on aid effectiveness informed the conceptual framework of the study. The study included face-to-face semistructured interviews with 7 program and project managers from 7 UNFPA recipient institutions in Ghana. Data analysis involved assembling, rearrangement, categorizing, and interpreting the data. Member checking and methodological triangulation of interview data with …
Organizational Strategies For Developing New Stem Talent, Keri Allen
Organizational Strategies For Developing New Stem Talent, Keri Allen
Walden Dissertations and Doctoral Studies
U.S. business leaders are experiencing a deficiency within STEM skill sets in newly hired employees, resulting in challenges to business sustainability. The purpose of this case study was to identify strategies used to develop new STEM employees for business sustainability. Participants included 5 IT business leaders who had experience developing new STEM employees in a technology organization in New York. The 3-part theory of knowledge management, knowledge creation, and knowledge transfer was the conceptual framework for this study. Data collection included face-to-face interviews and analyses of company training plans, videos, and internal websites. Methodological triangulation of the analysis technique included …
The Relationship Between Nurse Manager Leadership Style And The Enculturation Of Shared Governance, Anna Elizabeth Keane
The Relationship Between Nurse Manager Leadership Style And The Enculturation Of Shared Governance, Anna Elizabeth Keane
Walden Dissertations and Doctoral Studies
Shared governance, a participative model of governance, implemented by healthcare organizations for more than 30 years has been associated with empowerment, job satisfaction, and retention of registered nurses. Recent studies document a lack of participation in shared governance by registered nurses; the reason for the change is unknown. The nurse managers' role in this change is unknown. The purpose of this non-experimental, cross-sectional survey design study was to test Bass' theory of transformational leadership that examines the relationship between the leadership style of the manager and the enculturation of shared governance in acute care hospitals in the United States. A …
Organizational Politics And Employee Behavior: A Comparison Between The U.S. And Lebanon, Yara A. Elkhalil
Organizational Politics And Employee Behavior: A Comparison Between The U.S. And Lebanon, Yara A. Elkhalil
Walden Dissertations and Doctoral Studies
Organizational politics (OP) is describe by many researchers as actions which affect activities, behaviors, and most importantly decision making through the use of power. Guided by Hofstede's cultural dimension theory and Mallol's, Holtom's and Lee's job embeddedness theory, the aim of this study was to examine employees' reactions toward OP regarding the substantially different cultures of the U.S. and Lebanon. These specific two countries were selected due to a gap in published research on culture and value differences. Research questions examined the extent to which cultural values differed and how employees respond differently facing OP. A survey-based research design included …
Engagement Strategies For Catalyzing It Sales Team Performance In Asia, Jeb Stephen Hurley
Engagement Strategies For Catalyzing It Sales Team Performance In Asia, Jeb Stephen Hurley
Walden Dissertations and Doctoral Studies
Sales leaders who can foster sales team engagement drive an organization's sales performance. Some information technology sales leaders lack team engagement strategies that support revenue results above market growth rates. The purpose of this qualitative, single-case study was to explore the team engagement strategies of 6 sales leaders, in various offices in the Asia-Pacific region of a single, public information technology company, who demonstrated the ability to support year-on-year revenue results above market growth rates. Participants demonstrated the ability to foster team engagement and consistently deliver year-on-year revenue results above market growth rates. The conceptual framework for this study was …
Strategies For Catalyzing Workforce Engagement In Warehouse Operations, Jeannette Jackson-Martin
Strategies For Catalyzing Workforce Engagement In Warehouse Operations, Jeannette Jackson-Martin
Walden Dissertations and Doctoral Studies
In 2014, approximately 30% of the global workers viewed experiences in the workplace as positive and fulfilling, which results in increased productivity in the workplace. The purpose of this multiple case study was to explore strategies that some warehouse service center managers used to engage employees to higher levels of productivity. The population comprised of 7 warehouse service center managers in 2 companies located in the Riverport area in Louisville, KY. The conceptual framework for this study encompassed Kahn's employee engagement theory. Data were collected through semistructured interviews, organizational procedure handbooks, and direct observation to prompt detailed information about participants' …
Knowledge Management Practice Strategies In Project-Based Organizations, Trenese Lashay Mcnealy
Knowledge Management Practice Strategies In Project-Based Organizations, Trenese Lashay Mcnealy
Walden Dissertations and Doctoral Studies
Companies globally have lost profit each year because of the lack of intra-organizational knowledge sharing. The purpose of this descriptive, multiple case study was to explore the knowledge management practice strategies that project management business leaders use to improve knowledge sharing in project-based organizations. Nine project management business leaders from 4 project-based organizations in metro Atlanta, Georgia completed individual Skype/phone semistructured interviews, and 5 project team members completed an in-person focus group discussion and an interview questionnaire. Knowledge management was the conceptual framework for this study, the basis for understanding the world around project management business leaders, and the implementation …
The Impact Of Socially Conscious Initiative Announcements On Coffee Company Stock Values, Glenn Thomas Smith
The Impact Of Socially Conscious Initiative Announcements On Coffee Company Stock Values, Glenn Thomas Smith
Walden Dissertations and Doctoral Studies
Stockholders invest billions of dollars in the purchase of new corporate coffee stock while producers of these commodities exist in poverty of developing nations. Corporate managers may miss the opportunities for offering humanitarian aid if potential stockholders do not know of corporate social change initiatives. Little research in the influence of socially conscious initiatives exists in the coffee sector and none concentrating on socially conscious initiative announcements. If a relationship exists between socially conscious initiative announcements and stock investments, then managers could justify funding social change initiatives. This quantitative study used a 5 day pre and post event study methodology …
Effective Cyber Security Strategies For Small Businesses, Kimberly Diane Cook
Effective Cyber Security Strategies For Small Businesses, Kimberly Diane Cook
Walden Dissertations and Doctoral Studies
Disruptive technologies developed in the digital age expose individuals, businesses, and government entities to potential cyber security vulnerabilities. Through the conceptual framework of general systems theory, this multiple case study was used to explore the strategies among owners of 4 retail small- and medium-size enterprises (SMEs) in Melbourne, Florida, who successfully protected their businesses against cyber attacks. The data were collected from a review of archival company documents and semistructured interviews. Yin's 5-phased cycles for analyzing case studies provided the guidelines for the data analysis process. Three themes emerged from thematic analysis across the data sets: cyber security strategy, reliance …
A Case Study Of Financial Literacy And Debt Of Immigrants In Lloydminster, Canada, Oludamola Olalere Durodola
A Case Study Of Financial Literacy And Debt Of Immigrants In Lloydminster, Canada, Oludamola Olalere Durodola
Walden Dissertations and Doctoral Studies
The high debt-to-income ratios and the low financial literacy levels among Canadian immigrants are hindering public welfare, macroeconomic policies, and economic growth. The purpose of this qualitative exploratory case study was to explore why immigrants to Lloydminster, Canada possess high debt-to-income ratios in their financial portfolios by examining pertinent themes and patterns between their debt profiles and their financial literacy levels. The life cycle hypothesis, rational choice theory, and bounded rationality theory grounded the study. Data collection from the purposeful sample included semistructured face-to-face interviews with 13 adult immigrants and a focus group discussion with 6 adult immigrants, all of …
Exploring Customer Service Through Hospital Management Strategies, Delores Leonard Leonard
Exploring Customer Service Through Hospital Management Strategies, Delores Leonard Leonard
Walden Dissertations and Doctoral Studies
Patient demand for a better quality of healthcare and services has increased as insurance companies have decreased payments to hospitals. The purpose of this qualitative single exploratory case study was to explore hospital managers' strategies to improve customer service. Data were gathered from semistructured interviews with 5 hospital managers who implemented customer service strategies in their hospital systems, hospital policy and procedure documents, and qualitative data from the Consumer Assessment of Healthcare Providers and Systems Hospital Compare website. Expectation-confirmation theory served as the conceptual framework that grounded the study. Data were analyzed using methodological triangulation, and 3 themes emerged: the …
Strategies In Outsourcing R&D Processes To Maintain Market Competitiveness, Berina Yerkic-Husejnovic
Strategies In Outsourcing R&D Processes To Maintain Market Competitiveness, Berina Yerkic-Husejnovic
Walden Dissertations and Doctoral Studies
In the 21st century, managing outsourced research and development (R&D) processes is critical to an organization's success. Guided by the logistic outsourcing theory developed by de Boer, Gaytan, and Arroyo, the purpose of this single case study was to explore strategies and processes organizational leaders used to manage outsourced R&D to maintain market competitiveness. Semistructured interviews were conducted with 5 purposefully selected business leaders who were responsible for outsourcing R&D in a single Fortune 500 corporation in the Mid-Atlantic region of the United States. Company records were also gathered as data. Yin's 5-step process for a case study and key …
Strategies For Improving Labor Productivity In Construction Companies, Lakew G. Buli
Strategies For Improving Labor Productivity In Construction Companies, Lakew G. Buli
Walden Dissertations and Doctoral Studies
Even with advanced technology and new project management methodologies, construction company leaders continue to face challenges to improve labor productivity. This multiple case study was an exploration of the strategies that construction company leaders use to improve labor productivity in Doha, Qatar. The case population consisted of 6 construction company leaders operating in Doha, Qatar, who successfully identified and implemented strategies to improve labor productivity. The conceptual framework for this study was the expectancy theory. The data collection process included semistructured interviews and company documentation. Data were compiled and organized, disassembled into fragments, reassembled into a sequence of groups, and …
Sexual Harassment Experience, Psychological Climate, And Sex Effect On Perception Of Safety, Kenneth C. Barker
Sexual Harassment Experience, Psychological Climate, And Sex Effect On Perception Of Safety, Kenneth C. Barker
Walden Dissertations and Doctoral Studies
Sexual harassment has significant adverse psychological and physical effects on employees and can negatively impact the workplace, and overall business operations. A gap in current research was identified concerning whether the employee's sex affects employee's perceived workplace sexual harassment climate, sexual harassment experience, and perceived safety from sexual harassment. This study examined the effects of employee workplace sexual harassment experience and perception of workplace sexual harassment psychological climate on employee's perceived safety from sexual harassment moderated by sex. Results showed that perceived workplace sexual harassment climate and employee workplace sexual harassment experience were both significant predictors of perceived safety from …
Integrating Consumer Feedback Into Business Marketing Strategies, Elijah G. Clark
Integrating Consumer Feedback Into Business Marketing Strategies, Elijah G. Clark
Walden Dissertations and Doctoral Studies
Consumer feedback and reviews are critical to the success of businesses because 49% of consumers trust online reviews more than other sources. The purpose of this multicase study was to explore marketing managers' strategies for using consumer reviews to improve marketing success, brand awareness, and their clients' profitability. The conceptual framework for this study was built upon organizational theory and disruptive innovation theory. The participants were recruited through local events, social media, and e-mail. Data were collected from public online records and semistructured telephone interviews using 1 marketing manager from each of 5 marketing agencies in North Texas. Thematic analysis …
The Determinants Of Traffic Citation Revenues On Florida's Clerks Of Court And Comptrollers, Corey A. Hamilton
The Determinants Of Traffic Citation Revenues On Florida's Clerks Of Court And Comptrollers, Corey A. Hamilton
Walden Dissertations and Doctoral Studies
In the wake of budgetary restraints, many local government organizations are examining existing sources of revenue to exhaust available streams without increasing constituents' financial burden. Some of these revenue streams include nontraditional sources, such as traffic citations, yet little research has explored the implications of revenue generated from fines from traffic citations. Using the theory of resource dependence as the foundation, the purpose of this study was to explore the relationship between the estimated population of the county, the unemployment rate of the county, and the personal income per capita against the number of traffic citations issued and the Florida …
Perceptions Of Ingratiation From The Perspective Of Retired Air Force Leaders, Kevin C. Dunn
Perceptions Of Ingratiation From The Perspective Of Retired Air Force Leaders, Kevin C. Dunn
Walden Dissertations and Doctoral Studies
Ingratiation is a deceptive, psychological tactic subordinates use to convince their supervisors to treat them better than other subordinates. Subordinate ingratiation is relatively well-known, but the concept of a manager promoting and encouraging ingratiative behaviors to subordinates is less common and seen as uncommonly deceptive. Little is known about how managers feel about ingratiation why any manager would encourage it. The purpose of this study was to explore how people in management positions percieve manager-encouraged ingratiation. Research questions addressed how people in management positions might respond to a scenario wherein a manager encouraged a subordinate employee to act out ingratiation. …
Assessing The Influence Of Smart Mobile Devices On How Employees Work, Adam L. Gorski
Assessing The Influence Of Smart Mobile Devices On How Employees Work, Adam L. Gorski
Walden Dissertations and Doctoral Studies
The smart mobile device market penetration reached 50% and has been increasing an average of 39% per year in the United States. More than 70% of the smart mobile device owners use such devices for personal and work activities. The problem was the lack of management's understanding of the effect smart mobile device use has on how employees work when they are in the office, while traveling, or during the off-hours to improve productivity and customer service. The purpose of this phenomenological study was to understand why, when, and how employees used smart mobile devices. The transformational technology conceptual framework …
Leadership Strategies For Employee Retention In Small Lodging Establishments, Adi Raz
Leadership Strategies For Employee Retention In Small Lodging Establishments, Adi Raz
Walden Dissertations and Doctoral Studies
In 2015, turnover in the lodging accommodations and food services industry was 72.1%, accounting for 6.5 million incidents of voluntary quits. The purpose of this correlational study was to examine the relationship between antecedent independent variables and employee turnover in bed and breakfasts (B&Bs) and inns. The independent variables were ethical leadership, organizational support, coworker support, work-family conflict, employee empowerment, employee voice, and work schedule. Organizational support theory provided the theoretical framework for the study. Survey data were collected from 105 B&B and inn managers in California, Arizona, Oregon, and Washington. Data analysis included descriptive statistics, a correlation matrix, chi-square …
Strategies Clinic Managers Use To Reduce Missed Medical Appointments, Sophea Ey Skym
Strategies Clinic Managers Use To Reduce Missed Medical Appointments, Sophea Ey Skym
Walden Dissertations and Doctoral Studies
Patients who miss their medical appointments increase health care costs for themselves and for clinics. The purpose of this qualitative, single exploratory case study was to explore strategies health care clinic managers use to reduce medical no-shows for patient-scheduled appointments. Change management theory guided the scope and analysis. The data collection included a single clinical operations manager who have strategies to mitigate no-shows for patient-scheduled appointments participated in a semistructured interview in southeastern Virginia, the direct observation of 2 office workers in their natural setting of scheduling appointments, and for methodological triangulation, a review of organizational archival documents about missed …