A Logistic Regression And Linear Programming Approach For Multi-Skill Staffing Optimization In Call Centers,
2022
Singapore Management University
A Logistic Regression And Linear Programming Approach For Multi-Skill Staffing Optimization In Call Centers, Thuy Anh Ta, Tien Mai, Fabian Bastin, Pierre L'Ecuyer
Research Collection School Of Computing and Information Systems
We study a staffing optimization problem in multi-skill call centers. The objective is to minimize the total cost of agents under some quality of service (QoS) constraints. The key challenge lies in the fact that the QoS functions have no closed-form and need to be approximated by simulation. In this paper we propose a new way to approximate the QoS functions by logistic functions and design a new algorithm that combines logistic regression, cut generations and logistic-based local search to efficiently find good staffing solutions. We report computational results using examples up to 65 call types and 89 agent groups …
Interventional Training For Out-Of-Distribution Natural Language Understanding,
2022
Singapore Management University
Interventional Training For Out-Of-Distribution Natural Language Understanding, Sicheng Yu, Jing Jiang, Hao Zhang, Yulei Niu, Qianru Sun, Lidong Bing
Research Collection School Of Computing and Information Systems
Out-of-distribution (OOD) settings are used to measure a model’s performance when the distribution of the test data is different from that of the training data. NLU models are known to suffer in OOD settings (Utama et al., 2020b). We study this issue from the perspective of causality, which sees confounding bias as the reason for models to learn spurious correlations. While a common solution is to perform intervention, existing methods handle only known and single confounder, but in many NLU tasks the confounders can be both unknown and multifactorial. In this paper, we propose a novel interventional training method called …
Vr Computing Lab: An Immersive Classroom For Computing Learning,
2022
Singapore Management University
Vr Computing Lab: An Immersive Classroom For Computing Learning, Shawn Pang, Kyong Jin Shim, Yi Meng Lau, Swapna Gottipati
Research Collection School Of Computing and Information Systems
In recent years, virtual reality (VR) is gaining popularity amongst educators and learners. If a picture is worth a thousand words, a VR session is worth a trillion words. VR technology completely immerses users with an experience that transports them into a simulated world. Universities across the United States, United Kingdom, and other countries have already started using VR for higher education in areas such as medicine, business, architecture, vocational training, social work, virtual field trips, virtual campuses, helping students with special needs, and many more. In this paper, we propose a novel VR platform learning framework which maps elements …
Stuck-At-Fault Immunity Enhancement Of Memristor-Based Edge Ai Systems,
2022
University of South Alabama
Stuck-At-Fault Immunity Enhancement Of Memristor-Based Edge Ai Systems, Md. Oli-Uz-Zaman
Graduate Theses and Dissertations (2019 - present)
Deep Neural Networks (DNN) are widely used in edge AI. But the complex perception and decision-making demand the overlarge computation and make the DNN architecture very sophisticated. Memristors have multilevel resistance property that enables faster in-memory DNN computation to remove the bottleneck caused by the von Neumann architecture and CMOS technology. However, the Stuck-At-Fault (SAF) defect of memristor generated from immature fabrication and heavy device utilization makes the memristor-based edge AI commercially unavailable. To mitigate this problem, an Adaptive Mapping Method (AMM) is proposed in this project. Based on the analysis for the VGG8 model with CIFAR10 dataset, the experiment …
Enhancing Literacy Education With Narrative Richness In The Metaverse,
2022
Singapore Management University
Enhancing Literacy Education With Narrative Richness In The Metaverse, Fiona Fui-Hoon Nah, Daniel Jiandong Shen, Umawathy Techanamurthy
Research Collection School Of Computing and Information Systems
Through an education-centric metaverse learning application, this research aims to assess the use of narrative richness to deliver media, language, and sustainability literacy education. The 21st-century learning needs require teaching and learning resources to be shared and managed more effectively across institutions. The use of metaverse features can help to manage varying narrative richness to boost learning reflection and attitude. Despite its potential, it is unclear how narrative richness in the metaverse can enhance teaching and learning. The study proposed in this research, which includes institutions from four Asian countries, is driven by this knowledge and evidence gap. Module leaders …
Biasfinder: Metamorphic Test Generation To Uncover Bias For Sentiment Analysis Systems,
2022
Singapore Management University
Biasfinder: Metamorphic Test Generation To Uncover Bias For Sentiment Analysis Systems, Muhammad Hilmi Asyrofi, Zhou Yang, Imam Nur Bani Yusuf, Hong Jin Kang, Thung Ferdian, David Lo
Research Collection School Of Computing and Information Systems
Artificial intelligence systems, such as Sentiment Analysis (SA) systems, typically learn from large amounts of data that may reflect human bias. Consequently, such systems may exhibit unintended demographic bias against specific characteristics (e.g., gender, occupation, country-of-origin, etc.). Such bias manifests in an SA system when it predicts different sentiments for similar texts that differ only in the characteristic of individuals described. To automatically uncover bias in SA systems, this paper presents BiasFinder, an approach that can discover biased predictions in SA systems via metamorphic testing. A key feature of BiasFinder is the automatic curation of suitable templates from any given …
Towards Reinterpreting Neural Topic Models Via Composite Activations,
2022
Singapore Management University
Towards Reinterpreting Neural Topic Models Via Composite Activations, Jia Peng Lim, Hady Wirawan Lauw
Research Collection School Of Computing and Information Systems
Most Neural Topic Models (NTM) use a variational auto-encoder framework producing K topics limited to the size of the encoder’s output. These topics are interpreted through the selection of the top activated words via the weights or reconstructed vector of the decoder that are directly connected to each neuron. In this paper, we present a model-free two-stage process to reinterpret NTM and derive further insights on the state of the trained model. Firstly, building on the original information from a trained NTM, we generate a pool of potential candidate “composite topics” by exploiting possible co-occurrences within the original set of …
S-Prompts Learning With Pre-Trained Transformers: An Occam's Razor For Domain Incremental Learning,
2022
Singapore Management University
S-Prompts Learning With Pre-Trained Transformers: An Occam's Razor For Domain Incremental Learning, Yabin Wang, Zhiwu Huang, Xiaopeng. Hong
Research Collection School Of Computing and Information Systems
State-of-the-art deep neural networks are still struggling to address the catastrophic forgetting problem in continual learning. In this paper, we propose one simple paradigm (named as S-Prompting) and two concrete approaches to highly reduce the forgetting degree in one of the most typical continual learning scenarios, i.e., domain increment learning (DIL). The key idea of the paradigm is to learn prompts independently across domains with pre-trained transformers, avoiding the use of exemplars that commonly appear in conventional methods. This results in a win-win game where the prompting can achieve the best for each domain. The independent prompting across domains only …
Prompting For Multimodal Hateful Meme Classification,
2022
Singapore Management University
Prompting For Multimodal Hateful Meme Classification, Rui Cao, Roy Ka-Wei Lee, Wen-Haw Chong, Jing Jiang
Research Collection School Of Computing and Information Systems
Hateful meme classification is a challenging multimodal task that requires complex reasoning and contextual background knowledge. Ideally, we could leverage an explicit external knowledge base to supplement contextual and cultural information in hateful memes. However, there is no known explicit external knowledge base that could provide such hate speech contextual information. To address this gap, we propose PromptHate, a simple yet effective prompt-based model that prompts pre-trained language models (PLMs) for hateful meme classification. Specifically, we construct simple prompts and provide a few in-context examples to exploit the implicit knowledge in the pretrained RoBERTa language model for hateful meme classification. …
A Unified Dialogue User Simulator For Few-Shot Data Augmentation,
2022
Tsinghua University
A Unified Dialogue User Simulator For Few-Shot Data Augmentation, Dazhen Wan, Zheng Zhang, Qi Zhu, Lizi Liao, Minlie Huang
Research Collection School Of Computing and Information Systems
Pre-trained language models have shown superior performance in task-oriented dialogues. However, existing datasets are on limited scales, which cannot support large-scale pre-training. Fortunately, various data augmentation methods have been developed to augment largescale task-oriented dialogue corpora. However, they heavily rely on annotated data in the target domain, which require a tremendous amount of data collection and human labeling work. In this paper, we build a unified dialogue user simulation model by pre-training on several publicly available datasets. The model can then be tuned on a target domain with fewshot data. The experiments on a target dataset across multiple domains show …
Supply Regulation Under The Exclusion Policy In A Ride-Sourcing Market,
2022
Singapore Management University
Supply Regulation Under The Exclusion Policy In A Ride-Sourcing Market, Xiaonan Li, Xiangyong Li, Hai Wang, Junxin Shi, Yash P. Aneja
Research Collection School Of Computing and Information Systems
On-demand ride-sourcing platforms have quickly emerged and become ubiquitous in our daily lives. Motivated by the rising public concern about service quality in the ride-sourcing market, this paper aims to examine the impact of exclusion policy that can serve as both quality management and supply regulation strategy. With an exclusion policy, the platform excludes low-quality service providers/drivers from the ride-sourcing market by setting a quality threshold of admission (QTA). We propose a model to describe and analyze the market equilibrium under the exclusion policy and present our analytical and numerical results – some of which are non-intuitive and intriguing. Considering …
End-To-End Hierarchical Reinforcement Learning With Integrated Subgoal Discovery,
2022
Singapore Management University
End-To-End Hierarchical Reinforcement Learning With Integrated Subgoal Discovery, Shubham Pateria, Budhitama Subagdja, Ah-Hwee Tan, Chai Quek
Research Collection School Of Computing and Information Systems
Hierarchical reinforcement learning (HRL) is a promising approach to perform long-horizon goal-reaching tasks by decomposing the goals into subgoals. In a holistic HRL paradigm, an agent must autonomously discover such subgoals and also learn a hierarchy of policies that uses them to reach the goals. Recently introduced end-to-end HRL methods accomplish this by using the higher-level policy in the hierarchy to directly search the useful subgoals in a continuous subgoal space. However, learning such a policy may be challenging when the subgoal space is large. We propose integrated discovery of salient subgoals (LIDOSS), an end-to-end HRL method with an integrated …
Scalable Distributional Robustness In A Class Of Non Convex Optimization With Guarantees,
2022
Singapore Management University
Scalable Distributional Robustness In A Class Of Non Convex Optimization With Guarantees, Avinandan Bose, Arunesh Sinha, Tien Mai
Research Collection School Of Computing and Information Systems
Distributionally robust optimization (DRO) has shown lot of promise in providing robustness in learning as well as sample based optimization problems. We endeavor to provide DRO solutions for a class of sum of fractionals, non-convex optimization which is used for decision making in prominent areas such as facility location and security games. In contrast to previous work, we find it more tractable to optimize the equivalent variance regularized form of DRO rather than the minimax form. We transform the variance regularized form to a mixed-integer second order cone program (MISOCP), which, while guaranteeing near global optimality, does not scale enough …
Predicting Startup Success Using Publicly Available Data,
2022
California Polytechnic State University, San Luis Obispo
Predicting Startup Success Using Publicly Available Data, Emily Gavrilenko
Master's Theses
Predicting the success of an early-stage startup has always been a major effort for investors and venture funds. Statistically, there are about 305 million total startups created in a year, but less than 10% of them succeed to become profitable businesses. Accurately identifying the signs of startup growth is the work of countless investors, and in recent years, research has turned to machine learning in hopes of improving the accuracy and speed of startup success prediction.
To learn about a startup, investors have to navigate many different internet sources and often rely on personal intuition to determine the startup’s potential …
Causal Inference In Psychology And Neuroscience: From Association To Causation,
2022
Chapman University
Causal Inference In Psychology And Neuroscience: From Association To Causation, Dehua Liang
Computational and Data Sciences (PhD) Dissertations
In psychology and neuroscience, inferring causality in non-experimental studies is almost taboo, because data in these studies, e.g., survey data and resting-state neuroimaging data, are often contaminated by unmeasured confounders. Psychologists and neuroscientists are often cautious about their results, and reluctant to make false claims about causality in non-experimental studies. Therefore, they adopt less stringent statistical analysis techniques that can only infer associational relations. However, the ambiguity about causality in traditional statistical analysis creates much confusion in interpreting analytical results - some studies make implicit causal claims about their results using words such as “impacts”, “lead to” and “affects”. This …
Machine Learning For Early Detection Of Pediatric Sepsis,
2022
University of Arkansas, Fayetteville
Machine Learning For Early Detection Of Pediatric Sepsis, Glory Manson-Endeboh
Graduate Theses and Dissertations
Sepsis is a host response to infection in both adults and children. It contributes to approximately 1.7 million cases annually with nearly 270,000 annual deaths in the United States. In the United States, the financial burden of sepsis on survivors and their families including the hospitals is over $4.8 billion, at approximately $64,280 per hospitalization. The first goal of this thesis research is to develop efficient machine learning models to predict pediatric sepsis accurately for inpatients. The second objective is to develop machine learning methods to determine how early sepsis can be detected to mitigate mortality. We examine data collected …
Distilled Siamese Networks For Visual Tracking,
2022
Singapore Management University
Distilled Siamese Networks For Visual Tracking, Jianbing Shen, Yuanpei Liu, Xingping Dong, Xiankai Lu, Fahad Shahbaz Khan, Steven Hoi
Research Collection School Of Computing and Information Systems
In recent years, Siamese network based trackers have significantly advanced the state-of-the-art in real-time tracking. Despite their success, Siamese trackers tend to suffer from high memory costs, which restrict their applicability to mobile devices with tight memory budgets. To address this issue, we propose a distilled Siamese tracking framework to learn small, fast and accurate trackers (students), which capture critical knowledge from large Siamese trackers (teachers) by a teacher-students knowledge distillation model. This model is intuitively inspired by the one teacher versus multiple students learning method typically employed in schools. In particular, our model contains a single teacher-student distillation module …
Identification Of Factors Contributing To Traffic Crashes By Analysis Of Text Narratives,
2022
University of Nevada, Las Vegas
Identification Of Factors Contributing To Traffic Crashes By Analysis Of Text Narratives, Cristian D. Arteaga-Sanchez
UNLV Theses, Dissertations, Professional Papers, and Capstones
The fatalities, injuries, and property damage that result from traffic crashes impose a significant burden on society. Current research and practice in traffic safety rely on analysis of quantitative data from crash reports to understand crash severity contributors and develop countermeasures. Despite advances from this effort, quantitative crash data suffers from drawbacks, such as the limited ability to capture all the information relevant to the crashes and the potential errors introduced during data collection. Crash narratives can help address these limitations, as they contain detailed descriptions of the context and sequence of events of the crash. However, the unstructured nature …
A Mechanically Intelligent Hosing-Drone,
2022
University of Nevada, Las Vegas
A Mechanically Intelligent Hosing-Drone, Blake Hament
UNLV Theses, Dissertations, Professional Papers, and Capstones
This manuscript presents a ”mechanically intelligent” approach to designing a Hosing-Drone for heavy-duty pressure washing. Spraying a hose creates strong reaction forces and torques. Previously demonstrated spraying robots are over-engineered to be very massive with huge inertias. These high inertias ”wash out” the reaction from the spraying. In the proposed approach, the contributions from all observable fluid dynamics, fluid structure interactions, and aerodynamics are studied individually and for the coupled system. Experimental data is collected and fit to dynamic models. These models are used to design a smaller, lighter, more agile vehicle than has been previously demonstrated. An impedance controller …
On The Merge Of K-Nn Graph,
2022
Singapore Management University
On The Merge Of K-Nn Graph, Wan-Lei Zhao, Hui Wang, Peng-Cheng Lin, Chong-Wah Ngo
Research Collection School Of Computing and Information Systems
k-nearest neighbor graph is a fundamental data structure in many disciplines such as information retrieval, data-mining, pattern recognition, and machine learning, etc. In the literature, considerable research has been focusing on how to efficiently build an approximate k-nearest neighbor graph (k-NN graph) for a fixed dataset. Unfortunately, a closely related issue of how to merge two existing k-NN graphs has been overlooked. In this paper, we address the issue of k-NN graph merging in two different scenarios. In the first scenario, a symmetric merge algorithm is proposed to combine two approximate k-NN graphs. The algorithm facilitates large-scale processing by the …
