Tourism and Travel Commons^™

Competency-Based Training In Aviation: The Impact On Flight Attendant Performance And Passenger Satisfaction, Latoya Gibbs, Lisa Slevitch, Isaac Washburn

Journal of Aviation/Aerospace Education & Research

According to the United Nations World Tourism Organization (UNWTO, 2017), over one billion tourists traveled the globe in 2016. In spite of this increase of travelers, airlines are faced with declining levels of customer service and quality of customer experience (American Customer Satisfaction Index [ACSI], 2012). Frontline service employees, like flight attendants, create a critical impression of the service which affects customer perceptions and satisfaction. Nevertheless, many unknowns exist about what creates such impression and how it can be improved. In particular, no study has investigated the effects of Competency-Based Training (CBT) on flight attendants’ performance and consequently passengers’ satisfaction. …

Understanding Pro-Environmental Behaviours Of National Park Visitors, Kourosh Esfandiar

ECU Posters

Visitors’ inappropriate behaviour (e.g. littering) will impact nature-based tourism sites such as National Parks which play critical roles in mitigating climate change. This study examines what are the antecedents of national park visitors’ pro-environmental behaviours? Is there any difference between individualistic and collectivistic nations in terms of PEB amongst national park visitors? This study proposes using “An Integrated Pro-environmental personal norms Model (IPM) as the proposed research model based on Schwartz’s NAM to examine the above questions.

Hyperlink Connectivity Of Wa Tourism Websites, Hossein Raisi

ECU Posters

This poster shows the network of hyperlink connectivity between tourism websites in Western Australia. The network has 1515 websites and 6059 links. Network analysis was used to analyse the network from different perspectives. The analyses showed the main properties of the network such as very low connectivity, the hierarchical structure of the network, high clustering, tendency to link to geographically proximate organisations, and low acknowledgment between the websites. WA tourism websites need to create more links to each other to become more visible on the internet.

Social Sustainability: The Role Of Ecotourism In Regenerating Cultural And Environmental Histories In Rio De Janeiro, Nia Mcallister

Pomona Senior Theses

Ecotourism is a rapidly growing global export industry that aims to uphold the ethics of responsible tourism by engaging with local communities and encouraging environmentally conscious travel. With existing critiques of the greenwashing of ecotourism and the tendency for tourism agencies to exploit host communities, I advocate for participatory community-based models of ecotourism. This thesis explores both the material and conceptual benefits of community-based ecotourism through the critical examination of community-based ecotourism projects in Rio de Janeiro Brazil. Focusing on the implementation of ecotourism in of some of Rio de Janeiro’s peripheral communities, areas that are impacted by social and …

A Consumer-Based Brand Equity Model For The Luxury And Upscale Hotel Sector, Hairong Shan

Theses: Doctorates and Masters

Luxury and upscale hotels, in common with businesses in other service industries and more broadly, seek to develop a strong brand that will contribute to a long-term competitive advantage. However, research on consumer-based brand equity in luxury and upscale hotels is limited. Therefore, the current research, based on fundamental theories of brand equity development established in the packaged goods and the service industries including hotels, has developed a consumer-based brand equity model for the luxury and upscale hotel sector.

A mixed methods research design was employed. A qualitative study was first conducted using focus groups with the data being content …

Network Carriers’ Strategic Decision With Low Cost Carrier Entry, Tamilla Curtis

Publications

Good decisions require that each decision-maker accurately predicts the strategic moves of the other parties. Dealing with prospective low-cost carrier (LCC) entrants is critical for global network airlines. This research focused on two main issues. First, it investigates competitive reaction by established US airlines when they face an LCC entrant in the less congested, small-sized US regional airports. Second, it examines which of the market indicators are most likely to influence airline fares out of small regional airports with the LCC entry. While the first stage of research demonstrated mixed results and did not discover any patterns in airline behaviour …

Geotourism Destinations - Visitor Impacts And Site Management Considerations, Ross K. Dowling, David Newsome

Research outputs 2014 to 2021

Geotourism is becoming a well established form of tourism based on the geological environment. It offers a new form of sustainable tourism which is more holistic than previous niche forms of tourism. However, with more people than ever visiting natural areas worldwide, the cumulative impacts of visitors on geological sites is increasing. This paper surveys visitor impacts and site management at geological sites which are geotourism destinations. We describe geotourism which is the engine driving the core activities of conservation, education and sustainable development in geoparks. We then outline some lessons learned from management in dealing with visitor impacts at …

Revitalizing Ban Kaset Puttana Village Through Community-Based Tourism, Sairoong Dinkoksung, Mehran Nejati

Research outputs 2014 to 2021

There has been a boom in health tourism. A growing number of tourists travel to other countries for preventive and rehabilitative care and seek detoxifying, destressing and healthy activities. Based on a community-based tourism project, this study aimed to explore the possibilities of developing health tourism in Ban Kaset Puttana, a village located in the suburban area of Ubon Ratchathani in Thailand. The one-year project based on participatory action research covered the entire process of forming thematic alternative health tourist products by employing the concept of natural-based health care. The project was then followed by 10 semistructured interviews with local …

Analisis Penerapan Sistem Informasi Akuntansi Diuniversitas : Studi Kasus Pada Universitas Indonesia, Arthaingan H. Mutiha, Marsdenia Marsdenia, Andhita Yukihana

Jurnal Vokasi Indonesia

The purpose of this study is to examine information system success of Accounting Information System based on individual performance and its impact to user satisfaction. The model used in this study is the modified IS Success Model of DeLone and McLean. The study uses primary data and data collection techniques using questionaires distributed to employee of Finance Directorate of University of Indonesia. This study used SEM approach, while analysis used LISREL software. The results showed that system quality and information quality significantly affects the individual performance while the service quality does not affect individual performance. On the other hand, the …

Pola Konsumen Dalam Mengakses Website (Traffic Sources) Rumah Sakit Di Depok, Yuli Prapancha Satar, Nur Arini Batubara Vera

Jurnal Vokasi Indonesia

Marketing is a company’s active effort of to introduce the company and their products to its consumers. The rapid growth of technology, especially internet, encourage the use of the website in marketing field. Website complements in conventional marketing such as TV, radio, newspapers, magazines, electronic media, banners, billboards, personal relationships, etc. There are six ways for consumers to access company’s website, typing website address directly, through a link on another website, using through search engine, through social link, via email link received by consumers, and through an advertising link viewed by consumers. This study aims to determine patterns or compositions …

Analisis Pengaruh Penerapan Sistem Informasi Akuntansi Terhadap Pengukuran Kinerja Umkm Di Wilayah Depok, Titis Wahyuni, Marsdenia Marsdenia, Istiadi Soenarto

Jurnal Vokasi Indonesia

The purpose of this study is to examine the effect of application accounting information system on SMEs performance measurement in Depok region. The number of samples taken were 30 SMEs using purposive sampling method with the critreria listed in the official city of Depok. The data was collected using questionnaires distributed to respondents and the analysis technique used in this research is logistic regression to determine whether there is any effect on the application of accounting information systems for the decrease or increase the performance of SMEs. The results of this study based on the analyses conducted found that the …

Implikasi Komponen Perubahan Pajak Dalam Labaterhadap Persistensi Dan Peramalan Studi Terhadap Perusahaan Yang Terdaftar Di Bei Periode 2010-2013, Dewi Kartika Sari, Birawani Dwi Anggraeni, Sandra Aulia

Jurnal Vokasi Indonesia

This research aims to determine the implications of the tax change component in the income tax to the persistence and forecasting of future earnings, and also comparing the effect of tax changes component in initial earning with the tax change component in revised earnings, in order to know which are more persistent. Using all companies listed in Indonesia Stock Exchange during the year 2010-2013 as the samples, this research showed that the tax change component in income tax empirically proven to have a persistent effect on future earnings. And compared with tax change component in initial earnings, value of tax …

Faktor-Faktor Yang Mempengaruhi Keberhasilanimplementasi Standar Akuntansi Pemerintahanberbasis Akrual : Sebuah Studi Empiris Pada Pemerintahan Kota Bogor, Marsdenia Marsdenia, Mutiha Arthaingan H

Jurnal Vokasi Indonesia

This research has objective to examine if factors Commitment to Organization, Human Resourses, Communication and Infrastructure influence the success of implemention of accrual basis in preparing local Government financial statement. This is a quantitative approach research which is used questionnaires to respondent research by using linier regression equation for analysis. The result is, only factors commitment and communication influenced the success of implementation process of accrual basis and factors human resources and infrastructure did not influenced the success of implementation.

Ujian On Line Dalam E-Learning: Perbandingan Ujianonline (Computer Based) Terhadap Ujian Tradisional (Paper Based), Heri Yuliyanto, Titis Wahyuni, Yulius Eka Agung Seputra

Jurnal Vokasi Indonesia

Spreading the uneven quality education in Indonesia is a national educational problems to be solved. Implementation of quality education largely implemented in Java, in the case of Indonesian citizens spread all over Indonesia, from Sabang to Merauke. All citizens of the Indondesia want to receive a quality education that is easily accessible at reasonable costs. One solution that can be used to solve the problem is e-learning. However, many factors must be considered in the process of long-distance pembejaran known as elearning, one of which is the process of evaluating learning outcomes. This article discusses the process of evaluation of …

Analisis Kinerja Keuangan Pemerintah Daerahkota Bogor Tahun Anggaran 2010 -2014, Arthaingan H. Mutiha

Jurnal Vokasi Indonesia

This study aimed to analyze the financial performance of the City Government of Bogor for the period of 2010 - 2014. The financial performance analysis is performed using ratio analysis such as the degree of decentralization, the ratio of financial independence, ratio of revenue effectiveness, the ratio of direct expenditure compared to total expenditure, the ratio of indirect expenditure compared to total expenditures, and growth ratios. The research concluded that the the ratio of financial independence of City Government of Bogor has a consultatif relation, on the other hand, City Government of Bogor is highly effective in fulfilling its target …

Tata Kelola Dan Metode Promosi Industri Perbankandalam Meningkatkan Pemahaman Literasi Keuangan Nasabah, Deni Danial Kesa

Jurnal Vokasi Indonesia

A public company is in need of good corporate governance (GCG) and the right marketing strategy. This will affect the image of a company in attracting potential investors. Promotion methods and conditions of a bank will affect the height of low levels of financial literacy clients. When the portfolio shows that they are at risk of making errors of financial decision makers, customers tend to use the service at relatively liquid bank in consultation with adequate information services. Financial literacy services ease the burden on customers in choosing what the decisions related to the assets of its assets (Hackethal et …

Pengaruh Intrinsic Motivation Dan Innovationculture Terhadap Knowledge Tranfer Mahasiswa Dalam Pelaksanaan Magang, Erwin Harinurdin

Jurnal Vokasi Indonesia

There are two factors that encourage employees motivated in the work, which is intrinsic factor (motivator factors) and extrinsic (hygiene factors) (Herzberg, 1966) The purpose of this study was to determine whether the student intern intrinsic motivation has a positive effect on knowledge transfer, and for determine whether the innovative culture the organization has a positive effect on knowledge transfer student interns as well as to determine whether the innovative culture the organization has a positive influence on the intrinsic motivation of students internship. Berdasaskan test results using SEM known that intrinsic motivation is not proven to have influence postitif …

Membangun Kapabilitas Dan Strategi Keberlanjutanuntuk Meningkatkan Keunggulan Bersaing Pariwisata Bahari Indonesia, Diaz Pranita

Jurnal Vokasi Indonesia

As the largest archipelago in the world that lies across the equator and important trade lanes of the world, the Indonesian marine tourism potential is enormous, both in terms of natural and cultural wealth. The government's commitment to build a nautical expected to contribute to the development of nautical tourism. This study proposes sustainability (sustainability) as a strategic capability that needs to be owned tourism destination to be ahead of the competition as well as how to apply the concepts of sustainability in business srategi maritime tourism destination so that sustainability can be the identity and spirit together and become …

Marketing The Magic In A Nature-Based Experience: A Case Study On The Walt Disney Company, Kristen L. Byron

Recreation, Parks, and Tourism Administration

Customers focus on different values when looking for a travel experience. Experiential marketing is able to connect customers with companies and experiences that match their values, including ecotourism and nature-based experiences. The Walt Disney Company is an international brand of entertainment features and is able to provide guests with customized experiences. The purpose of this study was to examine experiential marketing techniques in relation to the Walt Disney Company’s ecotourism and nature focused experiences. The researcher used a best practices matrix on the Walt Disney Company, Disney’s Animal Kingdom, and Disney’s Aulani Resort and Spa. This study found that the …

Battle River Wilderness Retreat Brochure, Sarah W. Conway

Agricultural Education and Communication

Fly-fishing, bear photography and complete wilderness solitude—welcome to Battle River Wilderness Retreat. This small, unknown lodge in Katmai National Park is one of Alaska’s famous fishing destinations. The current brochure, which markets the lodge to the outside customers, is from the 1990s. The author is conducting a study to modify the brochure by updating the advertising pamphlet with new multimedia, personal stories, wildlife information, and the history of the lodge. The author plans to travel to the lodge in Alaska and will photograph new images for the revision, interview guests, and study the environment and surrounding wildlife. The revised brochure …

Heritage Tourism In Washington County, Tennessee: Linking Place, Placelessness, And Preservation, Chad F. Bailey

Electronic Theses and Dissertations

This thesis examines the formation of spatial theory and the linkage between space and place and their relationship with historic preservation and heritage tourism. First, this thesis analyzes the terms space and place, and how scholars define each term. Second, this thesis focuses on the concept of placelessness. Third, this thesis examines historic preservation as a strategy to help alleviate placelessness and as a crucial link to heritage tourism. This thesis also will use regional examples of preservation and tourism as exemplified by the preservation efforts of private organizations, citizens, and government officials in Jonesborough,Johnson City, and Washington County,Tennessee. This …

Customer Satisfaction Index Of Singapore 2016: Q3 Results, Institute Of Service Excellence, Smu

Research Collection Institute of Service Excellence (2007-2024)

The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. This is the CSISG’s tenth year of measurement.

The Problems Of Deficient Data When Planning For Religious Tourism: An Irish Case Study, Vreny Enongene, Kevin Griffin

Conference papers

This study stresses the importance of the availability of data and relevant statistics in the advancement of tourism knowledge and the enhancement of visitor experiences (pre-and post-experiences) for those particularly interested in visiting sacred sites, as well as its study. With sacred sites in the Island of Ireland as sites under study. The dearth in data and relevant statistics on religious tourism sites and their facilities, visitor numbers and their activities, management issues, and visitor experiences, at sacred sites in the Ireland of Ireland, although widely acclaimed as a country of saints and scholars, prompted the present investigation.

In arriving …

The Camino De Santiago De Compostela (Spain) And The Via Francigena (Italy): A Comparison Between Two Important Historic Pilgrimage Routes In Europe, Guido Lucarno

International Journal of Religious Tourism and Pilgrimage

The Italian section of the Via Francigena, a Medieval pilgrimage route to Rome, has not yet been commercialised to its full potential when compared to the Camino de Santiago in Spain. There are many reasons for this under development. First, there is an absence of a specialised organisation focused on utilising the resources available; a difficulty that could be overcome by the forming a tourism body with the specific charter for developing these resources and attracting tourism. Second, the weight of the cultural heritage of Rome in the contest for religious tourism takes away from the valorisation of other pilgrimage …

Ignatius Of Loyola’S Traces In Manresa. A New Incentive For Religious Tourism?, Joan Carles Llurdés, Francesc Romagosa

International Journal of Religious Tourism and Pilgrimage

The city of Manresa, located in the heart of Catalonia, has spent years trying to make profitable its cultural and urban heritage as a strategy for a better tourism positioning among other mid-sized cities that are competing for attracting tourists in an increasingly competitive global context. However, for various reasons the city has not been able to earn a place in Catalonia’s tourism scene, and it still remains in a preliminary tourism development stage. In this sense, the latest initiative taken by the city council has to do with its religious heritage, through the project ‘Manresa 2022’, which consists of …

Streets Of Orthodoxy: Developing Religious Tourism In The Mount Paiko Area, Central Macedonia, Greece, Fotis E. Kilipiris, Athanasios Dermetzopoulos

International Journal of Religious Tourism and Pilgrimage

Religion and faith have always been strong motivations affecting society's evolution and people's actions. Additionally, religion and pilgrimage in contemporary societies have, among others, considerable economic implications. Religious tourism, an emerging form of tourism activity for many destinations, plays an important role for local economies. Rural economies can rely upon religious tourism as a supplementary source of income in many environments, to supplement agricultural income.

This paper, addresses issues regarding religious tourism development in a mountainous area in Greece, rich in religious as well as cultural and natural tourist attractions. The paper also highlights the role of the church as …

The Role Of Religious Tourism In Creating Destination Image: The Case Of Konya Museum, Murat Kocyi̇gi̇t

International Journal of Religious Tourism and Pilgrimage

The image of a destination comprises perceptions acquired by individuals, oriented to the specifications of a destination. Touristic destinations are, in order to be able to attract more tourists in the competition environment, in charge of developing marketing efforts, making the best of positioning their products and services together with their economic, cultural and social dimensions in the intelligence of tourists. In this direction, the aim of this study is to determine the destination image perceived by tourists who travel with the purpose of religious tourism when they visit to Konya Museum (Mawlana Jalaladdin Rumi). The data for the study …

The Destination Marketing Development Of Religious Tourism In Uzbekistan, Bakhtiyor Navruz-Zoda, Zebiniso Navruz-Zoda

International Journal of Religious Tourism and Pilgrimage

Uzbekistan has great potential to develop pilgrimage tourism based on the spiritual culture of the Islamic religion. Destination marketing development of religious tourism, based on Sufism is an innovative direction for the organisation of pilgrimage tourism. In this paper, the dual nature of this kind of religious tourism is revealed to comprise: first a pilgrimage nature, that consists of the Sufi pilgrimage to Sufi shrines to perform ritual and; secondly a religious-cognitive nature, whereby, a major segment of travellers can be Muslim, non-Sufis and scientists, researchers, teachers, tutors and other categories of tourists who are interested in the learning of …

Management Practices For The Development Of Religious Tourism Sacred Sites: Managing Expectations Through Sacred And Secular Aims In Site Development; Report, Store And Access, Peter Wiltshier, Maureen Griffiths

International Journal of Religious Tourism and Pilgrimage

Through a distillation of practices reflective of the extant literature and socio-economic approaches to inclusive development of sites of religious experiences and worship, we posit that there are seven core conceptual approaches to support evolving site management needs. Therefore, developing sites of special significance necessarily requires the dissemination and sharing of both intellectual and practical contributions to meet those needs in a planned and stakeholder-driven approach. Traditional approaches to development emerged half a century ago with a focus on core competencies and the agreed understanding that open and fair competition would raise quality and assure reasonable profit margins. Creating awareness …

Vol. 4(Vii) - Cover And Table Of Contents

International Journal of Religious Tourism and Pilgrimage

No abstract provided.