Tourism and Travel Commons^™

Taking Flight Or Taking A Pass? Exploring Factors Influencing Consumer Willingness To Pay For Evtol Travel, David C. Ison

International Journal of Aviation, Aeronautics, and Aerospace

The Advanced Air Mobility (AAM) industry is experiencing significant growth due to technological advancements and increasing demand for efficient travel experiences. The market is expected to reach $45 billion by 2030, with major players like Joby, Archer, Beta, and Wisk dominating. This study aimed to assess public willingness to pay for AAM services using eVTOLs, using Amazon's Mechanical Turk platform. The survey yielded a response rate of 85.8%, with 1,622 completed surveys. The study found that younger urban consumers were more willing to pay higher prices for AAM electric vertical takeoff and landing (eVTOL) aircraft trips than older participants, possibly …

A Tale 3 Airlines: Customer Service In Summer 2022, John C. Griffith, Donna Roberts

International Journal of Aviation, Aeronautics, and Aerospace

Does customer service - good or bad - really matter? Customer surveys from Ryanair, Southwest and Spirit Airline passengers were examined to determine their perceptions on customer service for May through September 2022. Ryanair (n=71) and Southwest (n=102) were rated significantly higher than Spirit Airlines (n=263) in overall rating (p

A Quantitative Analysis Of Seaplane Accidents From 1982-2021, David C. Ison

International Journal of Aviation, Aeronautics, and Aerospace

This study aimed to assess and analyze all historical National Transportation Safety Board accident reports since 1982. For analysis, reports were bisected into seaplane (float, amphibian, and hull) and non-seaplane groups. Findings showed that there is a deficiency in the level of available detail on the seaplane fleet and cadre of seaplane pilots in the U.S. During the most recent ten years of complete data (2012-2021) showed a negative trend in all accidents and fatal accidents, although only the latter being statistically convincing. During this timeframe, seaplane accident pilots had significantly higher total time and age than other groups (non-seaplane …

Overview Of Low-Cost Carriers In Russia And Post-Soviet States, Tamilla Curtis, Dawna L. Rhoades

Publications

The low-cost carrier's model made remarkable gains across the globe in the prior decade, although growth was uneven domestically and intraregionally. Within this region, there are significant differences in overall country size, the size of the domestic aviation market, and the number of carriers serving the market. The largest and most developed market is in Russia, but rest of the region also experienced growth in economy airlines' activity as they discovered the power of the model to expand aviation access and lower costs. The success of low-cost carriers, however, has been halting and hampered by government decisions on foreign investment, …

Validation Of An Operationalized Model Of Iso-Ahola’S Theory Of Tourism Motivation: A Case In Point-To-Point Suborbital Space Travel, Brian T. Musselman Ph.D., Scott R. Winter Ph.D.

Journal of Aviation/Aerospace Education & Research

The purpose of the study was to validate Snepenger, King, Marshall, and Uysal’s (2006) model of Iso-Ahola’s (1982) theory of tourism motivation for use in point-to-point suborbital space tourism research. No previous research was discovered, which assessed point-to-point suborbital space flight within the theoretical foundation of the theory of tourism motivation. Snepenger et al.’s (2006) model was assessed as published, and exploratory factor analysis (EFA) failed to produce data fitting the four dimensions. The researchers modified the item descriptions based on research. Using a second sample, the modified model was assessed. EFA produced four factors with adequate convergent and discriminant …

Pre-Check Security Processes In Selected Brazil Airports- Changes And Gains, Camila Miliani, Fabio Sanches, Jonatta Haniere, Rodrigo Cortes, Tais Gargano, Vanessa Reis

Student Works

The recommendation of this Research Project is to implement the precheck program at 10 Airports in Brazil with more than 5 million passengers a year. The passengers’ satisfaction, security improvement and OPEX savings would be a reality.

The expectation of OPEX savings at these 10 Airports are R$ 3.360.000,00 per year, (US$ 634.000,00) due to the possibility of using the current infrastructure and yet, reduce one Protection Agent per inspection module, per airport.

The research topic was to understand the feasibility of implementing the precheck security process in Brazil Airports. Using the U.S. benchmark, and the current Brazilian legislation, GYN …

Aviation Supply And Demand In The São Paulo And Rio De Janeiro Systems Evolution: An Exploratory Study, Leila Halawi, Bruno De Paula Balan, Renan Cipriano Da Cunha, Maria Claudia Ferreira Da Cunha

Publications

Aim/purpose – Multiple factors affect a passenger’s origin and destination airport choice. This study explores some of the leading indicators associated with performance in cities with more than one airport. Two important Multi-Airport Systems (MAS) in Brazil were the object of this study: São Paulo (Congonhas and Guarulhos) and Rio de Janeiro (Santos Dumont and Galeão), the most significant demand-generating centers in the country and the most critical distribution centers of flights from South America.

Design/methodology/approach – Using public databases presenting the evolution of supply and demand from 2013 to 2018, the evolution of flights, and the sales by airlines …

Public Acceptance Of Medical Screening Recommendations, Safety Risks, And Implied Liabilities Requirements For Space Flight Participation, Cory J. Trunkhill

Doctoral Dissertations and Master's Theses

The space tourism industry is preparing to send space flight participants on orbital and suborbital flights. Space flight participants are not professional astronauts and are not subject to the rules and guidelines covering space flight crewmembers. This research addresses public acceptance of current Federal Aviation Administration guidance and regulations as designated for civil participation in human space flight.

The research utilized an ordinal linear regression analysis of survey data to explore the public acceptance of the current medical screening recommended guidance and the regulations for safety risk and implied liability for space flight participation. Independent variables constituted participant demographic representations …

Organizational Networks, And Management Of Disruptions In The Airline Ground Operation Process During Seasonal Crises, Gökhan Tanrıverdi, Senem Besler

International Journal of Aviation, Aeronautics, and Aerospace

This study focuses on informal relationships between airlines and suppliers in managing disruptions in the airline ground operation process during peak times in the summer seasons. In this context, the study investigates the change between actors’ formal and informal networks after they face disruptions in the airline ground operation process and their informal exchanges in this process. Antalya Airport was chosen as the research area since it is a leader airport for especially non-scheduled flights during the summer seasons in Turkey. The study was carried out as network research and the network data were collected through face-to-face meetings with actors …

Cost Optimization Modeling For Airport Capacity Expansion Problems In Metropolitan Areas, Woo-Jin Choi

Doctoral Dissertations and Master's Theses

The purpose of this research was to develop a cost optimization model to identify an optimal solution to expand airport capacity in metropolitan areas in consideration of demand uncertainties. The study first analyzed four airport capacity expansion cases from different regions of the world to identify possible solutions to expand airport capacity and key cost functions which are highly related to airport capacity problems. Using mixedinteger nonlinear programming (MINLP), a deterministic optimization model was developed with the inclusion of six cost functions: capital cost, operation cost, delay cost, noise cost, operation readiness, and airport transfer (ORAT) cost, and passenger access …

Digital Disruption Solution For Airlines In Brazil, Camila Bisinoto Borges, Cristiane Lunardi Das Neves Rodrigues, Daniel Dias Landroni, Tatiane Mendonça, Leila Halawi

Publications

Since March 2017, the cost of denied boarding began to draw all Brazilian airlines' attention because of the Resolution 400 of the Brazilian National Civil Aviation Agency. This Resolution covers several items, but we will focus on the penalty that the airlines need to pay for each passenger who had his boarding denied involuntarily in domestic flights. Our goal is to create a plugin that any airline could use in their self-service check-in channels and direct communication with the passenger. It could also become a way to offer proactive accommodation options and monetary compensations due to itinerary or ticket schedule …

What Factors Predict A Consumer's Willingness To Purchase A Subscription-Based Airline Program?, Sean R. Crouse

Journal of Aviation/Aerospace Education & Research

Introduction: Many services offer subscription-based sales models. The aviation industry has not widely attempted to market a subscription-based service through their airline for ticketing purposes. This study developed a regression equation to determine predictive factors for the type of individual who would purchase a subscription-based airline ticket.

Method: A two-stage approach was used where the participants (N = 521) answered demographic information, flight habits, and the same scenario with a perceived value scale and willingness to purchase scale.

Results: Stage 1 found perceived value, employment status, and early boarding preference all to be significant factors, accounting for …

Customer Service 2.0: The Effect Of Ryanair's Policy Change, John C. Griffith Ph.D., Donna L. Roberts Ph.D.

International Journal of Aviation, Aeronautics, and Aerospace

Customer perceptions of Ryanair and Southwest were evaluated to compare two data periods; 2012-13 and 2016-17 to determine differences in passenger perceptions between and within airlines. Quantitative data and open area comments were analyzed. A replication of a previous study for 2016-17 data indicated that customer perceptions of Ryanair improved since the implementation of a customer service program. Survey results indicated Ryanair and Southwest did not have statistically significant differences in overall ratings; a change from 2012-13 data where Southwest was rated significantly higher. Additionally, 2016-17 Ryanair customers indicated they would recommend the airline at a significantly higher rate than …

Multi-Airport Systems In Brazil: A Study Of The Evolution Of Supply And Demand On The São Paulo And Rio De Janeiro Systems, Bruno De Paula Balan, Maria Claudia Ferreira Da Cunha, Renan Cipriano Da Cunha

Graduate Student Works

Multiple factors affect a passenger's choice for the airport of origin and destination. However, many studies related to price formation or demand behavior leave one interesting factor behind, the existence of more than one airport in the same region, giving more than one option to the passenger. Two important multi-airport systems in Brazil were the object of this study: São Paulo (Congonhas and Guarulhos) and Rio de Janeiro (Santos Dumont and Galeão), the largest demand generating centers in the country, as well as two of the most important distribution centers of flights from South America. Using public databases presenting the …

Airline Quality Rating 2020, Brent D. Bowen, Dean E. Headley

Airline Quality Rating Report

To contribute to AQR 2020, we encourage you to take the Airline Passenger Survey. Please CLICK HERE.

The results of the 30th annual national Airline Quality Rating (AQR). The most comprehensive study of the performance quality of the 10 largest airlines in the United States, the AQR is conducted by researchers at the W. Frank Barton School of Business at Wichita State University and Embry-Riddle Aeronautical University’s Prescott, Ariz., campus. Airline performance, as presented by AQR researchers, encompasses a multifactor look at the overall quality of the airlines. It includes on-time performance, denied boardings, mishandled baggage and customer complaints. …

A Qualitative Assessment Of Airline Passenger Satisfaction, Kaetlyn Blocker, Brent D. Bowen, Erin Bowen, Andrea Irish

Student Works

Each year, airline passengers respond to the Airline Passenger Survey providing feedback of their experiences with major domestic (U.S.) airlines. The Airline Passenger Survey analyzes responses to a varied set of questions. This specific study is limited to the single open-ended question within the survey. This question is optional, but allows an opportunity to share any issues, concerns, and/or complaints regarding their own air travel experiences. There is no limitation on the number of words submitted. Through the application of a thematic coding scheme, results show what the highest concerns of airline passengers have been the last two years.

A Conceptual Framework For Valuating Airline Frequent Flyer Program Miles, Yi Gao

International Journal of Aviation, Aeronautics, and Aerospace

Frequent flyer programs of airlines have gradually evolved into a multi-billion dollar business over the years. Valuing frequent flyer program miles accurately and fairly has its practical implications both for airlines and members of frequent flyer programs. As a ground-breaking academic study dedicated to airline loyalty programs, this study aims to build a conceptual framework to guide the valuation of miles. Through comparing required miles for different award types with their equivalent cash prices, this study has successfully addressed the purchasing power of AAdvantage miles of American Airlines when they are used for award redemption. Not only can this study …

Increasing Airports' On-Time Arrival Performance Through Airport Capacity And Efficiency Indicators, Nurettin Dinler, William B. Rankin

International Journal of Aviation, Aeronautics, and Aerospace

To optimize the U.S. airports’ operational performance, the Federal Aviation Administration (FAA) provides various metric values (i.e., average gate arrival delays, the average number of daily aircraft operations, effective gate-to-gate times, and taxi-in and taxi-out times) attributed to NextGen programs. The U.S. airports are now expected of designing more efficient arrival and departure procedures as part of their NextGen capabilities. This study, therefore, examined the relationship between airport efficiency and capacity indicators, provided by the FAA as metric values, and the U.S. airports’ on-time arrival rates over the period from 2009 to 2017. To test the relationship and build a …

Building A 21st Century Multi-User Commercial Spaceport: Development And Application Of The Spaceport Readiness Level Scale, Ryan Babb

Doctoral Dissertations and Master's Theses

Commercial spaceports have arisen over the last decade and a half to support a growing commercial space marketplace. The introduction of expected suborbital launch capabilities for tourism and for orbital launch operations at an increased cadence has demonstrated a need for more capability at the spaceport level to support airport-like operational fluidity. Despite these advancements, a measure has yet to be developed to demonstrate a spaceport’s support capabilities in a straightforward and rapid manner.

Based on this need, the Technology Reading Level scale, utilized in many industries as a means for procurement and technological development measurement, has been used as …

Brand Awareness, Purchase Intention And Price Premium Of International Airlines Operating Between Australia And The United Kingdom, Yi Gao, Nigel Wai Keong Choy

International Journal of Aviation, Aeronautics, and Aerospace

Brand equity has a profound impact on the pricing and sales of consumer products and services. Inspired by existing literature on customer-based brand equity in various domains, this study examines brand awareness (a dimension of brand equity), purchase intention and price premium of international airlines operating on a specific aviation market, Australia - the United Kingdom. Through surveying a sample of 259 participants in the metropolitan Melbourne area, the study captures a snapshot of brand recognition and brand preference of international airlines among local travelers. Statistically significant association is found between brand awareness and purchase intention, and between brand awareness …

Effects Of The Pilot Shortage On The Regional Airline Industry: A 2023 Forecast, Ethan S. Klapper, Hans-Joachim K. Ruff-Stahl

International Journal of Aviation, Aeronautics, and Aerospace

In the next 5 years and beyond, it is predicted that the U.S. airline industry will face a substantial pilot shortage. The impact of this pilot shortage on regional airlines has not yet been examined. It is hypothesized that regional airlines, which provide a significant stream of new pilots to the part 121 major airlines, will be hit the hardest. This study focuses on those near-term effects by asking how many aircraft will have to be taken out of service by 2023 if the pilot shortage materializes. A model is created that predicts how many regional aircraft will have to …

The Impact Of The Miles Trade Business In The Brazilian Airline Industry, Daniela De Araujo Pereira, Evandro Magno Vianna Goncalves, Fabricio Benato Jeronimo, Renato Luiz Furquim De Mendonca Bellomo

Graduate Student Works

This study analyzes the impact of the Miles Trade business in the Brazilian airline industry. This is linked some factors: economy recession, cultural traces, legal flaws and new technologies that led to the creation and growth of the Miles Trade business in Brazil. The impacts over airlines are related to loyalty weakening between customers and airlines and revenue dilution due to the lower prices of air tickets sold in miles. This project analyzes the qualitative impacts using the SWOT analysis, Porter’s 5 forces, Cause and Effect Diagram and the quantitative impacts comparing public available information about the Miles Trade business …

Book Review: Fundamentals Of International Aviation, Alan Bender

International Journal of Aviation, Aeronautics, and Aerospace

Not applicable.

Airline Customer Satisfaction 2015-2017 Results, Michelle M. Bennett, Brent D. Bowen, Erin E. Bowen, Z. Bowen, Dean Headley, Timothy B. Holt, Jacqueline R. Luedtke

Publications

Previous research on perceptions, satisfaction, and attitudes regarding the major commercial air carriers in the United States has provided little more than an interesting descriptive representation of the average air traveler. This study moves beyond basic descriptive information of air travelers to identify attitudinal patterns and relationships in the way consumers at varying levels of travel frequency view the commercial air industry. The Airline Passenger Survey (APS) elements developed via the utilization of rigorous scientific methodology, with the intention of capturing the most important data from passengers while reducing confusion or variability in comprehension of questions. APS items are a …

Airline Marketing, Blaise P. Waguespack

Publications

The role of airline marketing has now expanded to include a more expansive view of the travel planning process. The chapter utilises a classic four P's approach – product, place, promotion and price – while reviewing some of the possible legal and regulatory concerns that impact on how airline marketing is addressed today. Airlines must determine what is the right product for the premium passenger mix of the airline. The chapter examines the role of how a classic promotional tool, sponsorship, can be combined with the tools of social media to provide an overall promotion campaign to target audiences. As …

Assessment And Comparison Of Aviation Manufacturing Industries Throughout Mexico And Brazil, Omar E. Morsi, Kelly A. Whealan-George, Aaron D. Clevenger

International Journal of Aviation, Aeronautics, and Aerospace

This literature review serves to provide insight and understanding in regards to the evolving aviation manufacturing industry throughout the globe and more specifically, Mexico and Brazil. Increased demand for aircraft units both in the commercial and private sectors have led to unprecedented expansions in aircraft manufacturing across the industry. In order to illuminate certain potentials and current growth levels of such industries, this review will delve into an array of information and specifications in regards to economic, political, and cultural influences throughout both Mexican and Brazilian markets respectively. In conclusion, the review will identify the transformation of an aviation manufacturing …

Fatal General Aviation Accidents In Furtherance Of Business (1996–2015): Rates, Risk Factors, And Accident Causes, Scott Burgess, Stewart Boyd, Douglas D. Boyd

Publications

Introduction: General aviation missions related to furtherance of business potentially carry higher risk (operations in adverse weather, at night, for longer distances) than those undertaken for recreation. The study herein was undertaken to determine fatal accident rates, proportions, and risk factors/causes. Method: The National Transportation Safety Board aviation accident database was queried for accidents (1996–2015). Annual fleet times were from the general aviation annual activity survey. Statistical analyses used Poisson distributions, proportion testing, and Cohen’s Kappa tests. Results: The fatal accident rate for business operations was three- to six-fold lower than the rate for recreational flights with a decline evident …

Assessment Of The Evolving Low-Cost Business Model For The Future Importance Of U.S. Secondary Airports, Nurettin Dinler, William B. Rankin

International Journal of Aviation, Aeronautics, and Aerospace

Airline deregulation caused a profound reshape in the aviation industry. The liberalization of the aviation sector resulted in a favorable environment for the emergence of low-cost carriers (LCCs). Following deregulation, airlines saw many attempts at their business strategies to gain more passengers in the air transportation market. To capture additional market shares of passenger traffic, the business models of LCCs have evolved to mirror the more common business models employed by the traditional legacy airlines. The purpose of this paper was to examine what effect, if any, exists between LCCs’ market share of passenger enplanements at secondary airports and their …

Network Carriers’ Strategic Decision With Low Cost Carrier Entry, Tamilla Curtis

Publications

Good decisions require that each decision-maker accurately predicts the strategic moves of the other parties. Dealing with prospective low-cost carrier (LCC) entrants is critical for global network airlines. This research focused on two main issues. First, it investigates competitive reaction by established US airlines when they face an LCC entrant in the less congested, small-sized US regional airports. Second, it examines which of the market indicators are most likely to influence airline fares out of small regional airports with the LCC entry. While the first stage of research demonstrated mixed results and did not discover any patterns in airline behaviour …

Competency-Based Training In Aviation: The Impact On Flight Attendant Performance And Passenger Satisfaction, Latoya Gibbs, Lisa Slevitch, Isaac Washburn

Journal of Aviation/Aerospace Education & Research

According to the United Nations World Tourism Organization (UNWTO, 2017), over one billion tourists traveled the globe in 2016. In spite of this increase of travelers, airlines are faced with declining levels of customer service and quality of customer experience (American Customer Satisfaction Index [ACSI], 2012). Frontline service employees, like flight attendants, create a critical impression of the service which affects customer perceptions and satisfaction. Nevertheless, many unknowns exist about what creates such impression and how it can be improved. In particular, no study has investigated the effects of Competency-Based Training (CBT) on flight attendants’ performance and consequently passengers’ satisfaction. …