Management Sciences and Quantitative Methods Commons^™

“Untact”: A New Customer Service Strategy In The Digital Age, Sang M. Lee, Donhee Lee

Department of Management: Faculty Publications

The Industry 4.0 era has brought a shift in consumers’ purchasing behaviors from traditional retailing to online and/or mobile channels, triggered by advanced digital technologies and an easy access to the global market. Smart digital devices and advanced technologies have enabled “untact” service, facilitating customer encounters without a face-to-face contact with employees. This study presents the concept of untact service based on a review of the literature on technology-enabled customer encounters with service providers and analysis of several real-world cases. The results indicate that untact services are becoming widespread in various areas of daily life, such as ordering food at …

Organizational Aspirations And External Venturing: The Contingency Of Entrepreneurial Orientation, Varkey K. Titus Jr., Owen Parker, Jeffrey G. Covin

Department of Management: Faculty Publications

We contribute to the organizational aspirations and corporate venturing literature by theorizing and testing (a) the influence of a firm’s idiosyncratic strategic posture on behavioral responses to performance attainment discrepancies, and (b) that performance feedback may influence multifaceted yet thematically related forms of search. Specifically, we examine the influence of performance feedback on equity-based external corporate venturing. We then propose that a firm’s entrepreneurial orientation (EO) is a critical contingency when theorizing about how firms respond to attainment discrepancies. Our findings indicate that a firm’s EO is an important contingency when considering behavioral responses to attainment discrepancies.

Airport Ceos And The Decentralized System Of Airports: A Case Study, Marjan Mazza

Publications

The job of the airport CEO is complex with responsibility for the security and safety of a large and dynamic facility and, yet the FAA does not have regulatory qualification and performance standards for the position. The purpose of this qualitative multi-case study was to explore the primary attributes that could be the leading indicators in the event national standards for the hiring of airport CEOs are pursued at major commercial airports. The guiding conceptual framework of the study was to combine competency with the concept of training and development. Airport CEOs from six airport facilities were interviewed, and an …

Financial Development And Unemployment In Malaysia, Puong Hung Hii

Student Works (2020-2029)

In the past decades, the topic financial development and economic growth has been popularly discussed by scholars. From the past literature, financial development is an important component in promoting economic growth. However, there has been less study about the relationship of financial development and unemployment rate. Therefore, this study aims to investigate the relationship between the financial development and unemployment rate in the case of Malaysia from year 1981 until 2018. This study analyses the relationship by using two model equations to test separately the effect of each financial development indicators (Domestic Credit to Private Sector and Stock Market Capitalization) …

Government Debt And Economic Growth, Cai Xin Ng

Student Works (2020-2029)

The level of Malaysia government debt have been hiking in recent years which leads to controversies regarding the sustainability of the debt level. The question that borrowings will stimulate or inhibit the economy remains as an important issue to be addressed. This paper examines the impact of government debt on economic growth in Malaysia. Utilizing the macroeconomic data between 1970 and 2018, we first apply an autoregressive distributed lag (ARDL) framework to examine the relationship between government debt and economic growth. The short term and long term relationship as well as cointegrating relationship between government debt and economic growth were …

Environmental Goal Misalignment Between Logistics Service Providers And Shippers, S.M. Mehdi Jourabchi

Theses and Dissertations (Comprehensive)

The ongoing debate about who, ultimately, should pay for greening the transportation industry has exposed a gap (i.e. misalignment) between logistics companies and their clients (shippers). This thesis examines this gap in detail.

Study 1 utilizes conceptual theory building to discuss the conditions under which closer environmental collaboration between logistics service provider (LSP) and shipper can be realized within the supply chain. Our theoretical framework discusses the misalignment of LSPs’ and shippers’ incentives regarding green initiatives. Our conceptual framework aims to address the general dependency of LSPs on shippers and to assess whether and when it can be converted …

A Social Network Perspective Of Employee Overqualification To Outcomes Relationships In Workgroups, Farid Jahantab

Open Access Theses & Dissertations

Integrating overqualification research with the social network perspective, and emphasizing social exchanges among organizational members, I propose to examine how social networks unpack the relationship between perceived overqualification and organizational outcomes. Specifically, I suggest that perceived overqualification (POQ) has implications for employees' centrality in a friendship network and that friendship network centrality (FRDNC) mediates the relationships between perceived overqualification and organizational outcomes (operationalized as organizational citizenship behaviors directed at coworkers [i.e., OCBI] and turnover intentions). Further, adopting a contingency approach to overqualification, I propose to identify contextual variables that determine the strength of perceived overqualification-social network-outcomes relationships. Social comparison theory …

College Of Business, Business Career Accelerator, Qualitative Research Study On Student Involvement In Professional Development Activities, Madison Vincent

Honors Projects

The creation and execution of this project began by analyzing the honors project specifications, to design a project that met the Honors College criteria. To meet these criteria, a market research study was conducted to assist the College of Business’s Business Career Accelerator management in understanding the student market of the College of Business. In addition, the study’s goal is to make recommendations utilizing marketing and education frameworks to maintain and increase student usage of the center. The project was executed using traditional market research frameworks, which required conducting in-depth interviews of College of Business students to determine student attitudes …

Understanding Employee Engagement: A Mixed-Methods Study, Joren M. Scharn

Theses & Dissertations

For over 4 decades businesses around the world have been conducting employee satisfaction surveys at regular intervals and this surfaced a strong positive relationship between employee satisfaction, customer satisfaction, and overall company performance. In recent years however, academics and researchers have reopened the debate on whether employee or job satisfaction metrics are in fact reliable indicators of productivity, suggesting that employee engagement has a far stronger correlation to productivity. This study addresses two interrelated problems that are associated with a practice that is common in working environments all over the world. According to literature, it is generally accepted that (a) …

From Actions To Paths To Patterning: Toward A Dynamic Theory Of Patterning In Routines, Kenneth T. Goh, Brian T. Pentland

Research Collection Lee Kong Chian School Of Business

This paper demonstrates a new way of seeing and theorizing about the dynamics of organizational routines through the concept of paths – time-ordered sequences of actions or events in performing work. Empirically and conceptually, paths provide the missing link between specific actions and patterns of action. When routines are represented as a narrative network, tracing the formation and dissolution of action paths can generate new insights about the dynamic patterning of actions in routine performances. We traced action paths using longitudinal field data from a videogame development project and found that action patterns change dramatically over time based on the …

Maximizing Your Personal Virtual Presence, Michael L. Williams, Alan R. Dennis, C. Brad Crisp

Management Sciences

Drawing upon recent research, this article offers practical advice on two key elements of working in virtual settings: managing your digital profile and learning to focus at a distance. The first offers insights on how to create and reinforce a trustworthy identity with people who do not know you well. The second examines how you can overcome barriers to effective collaboration with physically distant others. Both elements attempt to overcome the challenges of being known and present to others in a digital age.

Leadership On Fire: Mindfully Shared, Stephanie D. Gapud

Graduate Theses and Dissertations (2019 - present)

A typical wildland firefighting organization is structured hierarchically, much like the military. Thus, it follows that one would expect to see strong evidence of command and control (i.e., directive and transactional) when studying leadership behaviors in this kind of organization. However, a successful, yet paradoxical type of leadership was found at the Alabama Forestry Commission. In this study, we argue that the managerial mindset that drives excellence in team performance is driven by sharing (delegating) responsibility to those who have the knowledge, skills, and abilities; thereby allowing the authority to migrate down the chain of command. Adopting “Mindful Leadership” that …

Machine Learning Using Instruments For Text Selection: Predicting Innovation Performance, Kian Guan Lim, Michelle S. J. Lim

Research Collection Lee Kong Chian School Of Business

In machine learning we utilize the idea of employing instrumental variable such as patent records to train the texts. Patent records are highly correlated with R&D expenditures, but are not necessarily correlated with performance residuals not linked to R&D. Thus, using instrumental patent records to train word counts of selected texts to serve as a proxy for firm R&D expenditure, we show that the texts and associated word counts provide effective prediction of firm innovation performances such as firm market value and total sales growth.

Behavioral Agent-Based Framework For Interacting Financial Markets, Heba M. Ezzat Dr.

Business Administration

Purpose – This paper aims at developing a behavioral agent-based model for interacting financial markets. Additionally, the effect of imposing Tobin taxes on market dynamics is explored. Design/methodology/approach – The agent-based approach is followed to capture the highly complex, dynamic nature of financial markets. The model represents the interaction between two different financial markets located in two countries. The artificial markets are populated with heterogeneous, boundedly rational agents. There are two types of agents populating the markets; market makers and traders. Each time step, traders decide on which market to participate in and which trading strategy to follow. Traders can …

Corporate Social Responsibility And Likelihood Of Financial Distress, Ying Zheng, Yong Wang, Crystal Jiang

Management Department Faculty Journal Articles

Does doing good to society make firms less likely to have financial trouble? This paper looks at the benefit of corporate social responsibility (CSR) and examines whether firms’ CSR engagement affects their chance of falling into financial distress. After analyzing a broad U.S. database spanning 25 years from 1991 to 2015, we find that CSR engagement indeed reduces the likelihood of firms falling into financial distress, and the results are statistically robust and economically significant. Further, we find the impact of CSR on the likelihood of financial distress is more pronounced in economic downturns and for firms with high levels …

A Transdisciplinary Collaboration And Innovation Education Model And Experience, Brian Laduca, Michelle Hayford, Adrienne Ausdenmoore, Jerome Yorke, Kevin Hallinan, Rebecca Blust, Anne R. Crecelius, Philip Appiah-Kubi, Jennifer Katz-Buonconintro, Jana Bennett, Jackie Marshall Arnold, Connie L. Bowman, Castel Sweet

Engineering Management and Systems Faculty Publications

As the interconnectedness of the world grows, the need to prepare college students capable of addressing complexity likewise grows. In this context, the University of Dayton has developed and tested a transdisciplinary model for education. This model links multiple classes from different disciplines via a common theme and within a common space. It also employs an educational model premised on the following trajectory: disciplinary content development / transdisciplinary observation (empathy); transdisciplinary disruption leading to “A-Ha” observations which transform the disciplinary directions; and lastly transdisciplinary informed design and research. Central to this model is a 3,500 square foot common space used …

An Examination Of The Effectiveness Of A Training Programme To Improve Decision Making In Insurance Risk Underwriting, Gavin Raj Maistry

Dissertations and Theses Collection (Open Access)

This dissertation studies the effectiveness of a training programme to improve decision making in insurance risk underwriting. A key component of insurance risk underwriting decisions is qualitative judgement, in addition to quantitative analytical modelling. In the training of insurance underwriters, great strides have been made on the analytical side. However, the training of judgement, both intuitive and deliberate, has largely been ignored. The aim of this research proposal is to design and test a training programme to improve judgement in insurance underwriting.

Our research extends the script training concept, used extensively in medical training, to the domain of insurance underwriting …

Bridging The Data Divide Between Practitioners And Academics: Approaches To Collaborating Better To Leverage Each Other's Resources, Sabine Benoit, Sonja Klose, Jochen Wirtz, Tor Wallin Andreassen, Timothy L. Keininghas

Research Collection Lee Kong Chian School Of Business

Purpose: Organizations (data gatherers in the context) drown in data while at the same time seeking managerially relevant insights. Academics (data hunters) have to deal with decreasing respondent participation and escalating costs of data collection while at the same time seeking to increase the managerial relevance of their research. The purpose of this paper is to provide a framework on how, managers and academics can collaborate better to leverage each other's resources. Design/methodology/approach: This research synthesizes the academic and the managerial literature on the realities and priorities of practitioners and academics with regard to data. Based on the literature, reflections …

The Role Of Capital On Islamic Bank Spin-Offs In Indonesia, Muhammad Budi Prasetyo, Rizky Luxianto, Rahmat Aryo Baskoro, Wardatul Adawiyah, Niken Iwani S. Putri

The South East Asian Journal of Management

Research Aims: Some Islamic banks have experienced decreasing performance after spinning off from the parent company, and it is presumed that the amount of capital may have contributed to the decline. Hence, this paper aims to find a minimum amount of capital that Islamic banks must own after spin-offs in order to be able to compete in the market and to achieve excellent performance. Design/Methodology/Approach: We employ the OLS method for small banks (assets below Rp 5 trillion) with variable Capital as the dependent variable and Bank Performance (ROA, ROE, BOPO, and NPL) as the independent variable. We conduct several …

How Technology Affects Behavioral Intention (Case Study Of Online Transportation In Indonesia And Thailand), Jono M. Munandar, Ribka Cynthia F. Munthe

The South East Asian Journal of Management

Research Aims: Using two countries as the object, this study aims to analyze the influence of technology readiness towards favorableness on online transportation consumers in Indonesia and Thailand. Design/methodology/approach: Empirical evidence for the research was derived from a survey that collected data from 500 students in Indonesia and Thailand, analyzed using Logit Biner method with the help of software SPSS. Research Findings: The result of this study shows that there were two hypotheses accepted, H1 (optimism influences favorableness) and H3 (insecurity has an effect on favorableness), while other hypotheses (H2 and H4) are not significant. Theoretical Contribution/Originality: This study analyzes …

The Effect Of Enterprise Risk Management Practice On Sme Performance, Sajiah Yakob, Hafizuddin -Syah B.A.M., Rubayah Yakob, Nur Aufa Muhammad Raziff

The South East Asian Journal of Management

Research Aims - This study aims to identify the effect of Enterprise Risk Management (ERM) on Small and Medium Enterprise (SME) performance. Design/methodology/approach - This study employed a multiple regression analysis. SME performance was treated as dependent variable, whereas ERM was the independent variable. Research Findings - Multiple regression analysis indicated that ERM has a significant effect to- wards firm performance. However, only one of the ERM elements namely objective determination has a significant effectt on SME performance. Theoretical Contribution/Originality - This study contributes to the body of knowledge from the standpoint of ERM by testing the effect of each …

Work Life Balance And Level Of Satisfaction Among Women Teachers Assigned In The Northernmost Part Of The Province Of Surigao Del Sur, Philippines, Jillard O. Mercado

The South East Asian Journal of Management

Research Aims - This research intends to study the extent of work-life balance and the level of satisfaction among women teachers assigned in the northernmost part of the province of Surigao del Sur and to determine if there is a significant relationship between them. Design/methodology/approach - This study used the descriptive normative and correlation method. The adopted questionnaire was modified and used. A total of 226 women teachers were chosen as respondent but only 210 participated. The data gathered from the questionnaire were tallied, tabulated, analyzed and presented in tables. Research Findings - The result shows that majority of the …

Trust In Supervisor As A Mediator Of The Relationship Between Perceived Interactional Fairness In Reward Systems And Organizational Commitment, Fatmawati Abdin, Azman Ismail, Azmawaty Mohamad Nor

The South East Asian Journal of Management

Research Aims - This study was undertaken to extend existing literature by examining the mediating effect of trust in supervisors in the relationship between perceived interactional fairness in reward systems and organizational commitment. Design/methodology/approach - The SmartPLS method was applied to analyze the survey questionnaire data collected from employees at a national audit department in Malaysia. Research Findings - The results reveal that the effect of perceived interactional fairness in reward systems on organizational commitment is mediated by trust in supervisors. Theoretical Contribution/Originality - This study has proved the effectiveness of perceived interactional fairness as an essential mediating variable in …

Employee Rhetorical Sensitivity As A Mediator In The Relationship Between Customer Orientation And Customer Retention, Suraya Akmar Mokhtaruddin, Che Aniza Che Wel, Nor Rahimy Khalid

The South East Asian Journal of Management

Research Aims: The current study proposes to fill in the gap in customer orientation literature by focusing on the relationship between customer orientation, employee rhetorical sensitivity and customer retention from the customer perspective. Design/methodology/approach: The questionnaires were distributed at the KLIA and KLIA2 among experienced customer of travel agency, where the respondents were selected using convenience sampling. Research Findings: The finding indicates that customer orientation and employee rhetorical sensitivity has positively influence customer retention. Additionally, employee rhetorical sensitivity partially mediates the relationship between customer orientation and customer retention. Theoretical Contribution/Originality: Academically, this study contributes to the literature of customer orientation …

Perceived Severity Of Halal Violation: Csr And Consumer Boycott, Nor Asiah Omar, Muhamad Azrin Nazri, Zuraidah Zainol, Mohd Helmi Ali, Syed Shah Alam

The South East Asian Journal of Management

Research Aims: The halal industry has become one of the fastest growing business in the global market. Halal certification provides assurance to all Muslim consumers because it fulfills the Shariah law and follows the concept of halalan-toyyiban. The purpose of this research is to examine the effect of severity of halal violation and CSR on boycott towards the company that involved in halal violation incidents. Design/methodology/approach: In total of 400 questionnaires were distributed amongst customers who were aware and/or had experienced the violation of a halal product. Data were analyzed using structural equation modelling techniques, were partial least squares (PLS) …

Suffering From Whiplash? The Effects Of Pencil Whipping On Data Variability In The Safety Industry, Maira Compagnone, Royale Nicholson, Sam Biggs, Connor Linden, Tara O'Neil, Matthew Laske, Philip Hinson, Yalcin Acikgoz

River Cities Industrial and Organizational Psychology Conference

Big data is being used by organizations to identify trends and predict future safety incidents. However, analytics using big data relies heavily on data quality, which can be compromised by a lack of data variability. In the safety industry, the data reports most frequently analyzed include checklists that are filled out by managers and operators, and research is being attempted to link the variables from these reports to safety outcomes. A major obstacle is the reduced variability in these reports due to a phenomenon known as “pencil whipping.” Pencil whipping occurs when an employee completes a safety checklist during behavior-based …

Does A Quota A Day Keep The (Safety) Doctor Away? The Effect Of Mandatory Observation Quotas On Safety Outcomes, Maira Compagnone, Ava Young, Rachel Bellflowers, Tara O'Neil, Matthew Laske, Yalcin Acikgoz

River Cities Industrial and Organizational Psychology Conference

Injuries and fatalities continue to occur at high rates across industries (BLS, 2018) despite attempts from researchers and practitioners to identify risks and improve operating procedures. Data analysis is currently used across other industries to improve outcomes, and the safety industry is turning to the use of big data in an attempt to lower injury rates. Despite the growing body of research including both data and safety outcomes, little has been done to understand the mechanisms of one of the most popular intervention techniques, behavior-based safety (BBS). BBS relies on human observation techniques, along with checklists, which increases the amount …

How Your I-O Psychology Training Has Prepared You Handle The Big, Complex, And Scary World Of Data Analytics, Shawn M. Bergman

River Cities Industrial and Organizational Psychology Conference

Organizations, looking for new ways to collect and harness big data, are scouring the Internet in search of untapped outlets of information about job applicants and are using analytics on their internal big data generated by internal HRIS and processes. Despite being experts in organizational systems, quantitative and research methodologies, human behavior, and organizational change, human resource professionals are often intimidated by big data and analytics and are left out of critical analytic business planning, implementation, and evaluation conversations. While it is undeniable that technology has the capability to enhance human resource decision-making, the strong emphasis on technology also highlights …

A Data Mining Approach To Building A Predictive Model Of Low-Cost Carriers' Presence In The U.S. Domestic Routes, Canh Nguyen, John E. Deaton, Nurettin Dinler

International Journal of Aviation, Aeronautics, and Aerospace

The purpose of the study was to build the predictive model of the presence of U.S. low-cost carriers (LCCs) in the domestic network structure. SEMMA (Sample, Explore, Modify, Model, and Assess) schematic in data mining was followed and employed as the primary methodological procedure. Data in the period of 1Q2016-1Q2018 were extracted from the Bureau of Transportation Statistics (DB1B database) and reconstructed to form predictors. Stepwise logistic regression showed a significant predictive performance compared to decision tree technique in terms of fitting measures, which was then used as the concluding model. Significant predictors included: (1) Market concentration positively related with …

Application Of Critical Chain Project Management To The Production Part Approval Process, David Podolak

Masters Theses & Specialist Projects

Daicel Safety Systems Americas, INC has traditionally utilized various methods to manage project completions including the Critical Path Method (CPM). Though these methods have led to successful project completions, they often come with adverse effects. Due to the amount of literature and advancement in the project management discipline, alternative options such as Critical Chain Project Management (CCPM) have gained popularity. CCPM seeks to perfect the CPM approach by recognizing resource constraints and the critical chains dependency on them while safeguarding completion dates with buffers. CCPM offers project managers an option to remove resource inefficiency and stalling while meeting deadlines.

The …