Management Sciences and Quantitative Methods Commons^™

Essays On Behavioral Aspects Of Retail Operations, Ceren Gultekin

Dissertations, Theses, and Capstone Projects

This dissertation combines a structured literature review on availability signaling in retail with two analytical chapters on inventory disclosure. The literature review incorporates the design and key insights of a systematic review and identifies directions for future research. Inventory disclosure is a form of availability signaling through which retailers strategically communicate stock levels to influence consumer buy-now-or-wait decisions. To mitigate strategic purchase deferrals, retailers may share low stock to create urgency or mask high stock to prevent consumers from relying on abundance. Despite its importance for profitability, academic findings and industry practices vary widely, ranging from consistent sharing to consistent …

Managing Multi-Channel Service Operations, Omer Berk Olmez

Dissertations, Theses, and Capstone Projects

In today’s evolving service landscape, the growth of virtual channels alongside traditional in-person services is changing how providers interact with customers and how services are delivered. This dissertation studies how service systems should be designed and managed when customers can choose between virtual and in-person channels through three connected perspectives: customer behavior, work design, and public policy. The first study examines booking-window design in a pooled multi-channel appointment system using appointment-level data from an undergraduate advising office, a queueing model, and a digital twin. It shows that booking windows shape the offered set and the flow of demand across channels, …

Struggling In A Man’S World: Moderated And Mediation Model For Women To Stay In The Logistics Industry, Abdul Hafaz Ngah, Nurul Izni Kamalrulzaman, Samar Rahi, Nurul Haqimin Salleh, Jagan Jeevan, Aamir Rashid

Publications and Research

Technological advancements have transformed the nature of work, attracting more women to challenging industries such as the logistics industry. Despite this technological advancement and progress in promoting gender equality, achieving gender parity in this industry remains stagnant. Using the extended self-determination theory, this study explores new mediating and moderating variables to identify factors influencing female employee retention in the logistics industry in Malaysia. Based on a quantitative approach and purposive sampling, 278 responses were collected from women in the logistics industry through online surveys. Most direct hypotheses were supported, and significant mediation and moderation effects were found. In addition to …

Information Sharing, Quality Management, And Firm Performance: The Mediating Role Of Supply Chain Agility, Aamir Rashid, Rizwana Rasheed, Syed Babar Ali

Publications and Research

The fashion industry’s business is becoming increasingly complicated and active. This industry is expected to be highly competitive, particularly in the retail sector. Therefore, this research aims to examine the impact of supply chain information sharing and quality management on firm performance, with supply chain agility as a mediating variable, in the Asian fashion industry. A total of 169 participants from the fashion sector in a developing country were surveyed. The proposed hypotheses were examined using a quantitative approach, employing Partial Least Squares Structural Equation Modeling (PLS-SEM) via SmartPLS to assess and validate the measurement model. The results indicate that …

Enabling Coercive Drivers With Green Supply Chain Management Practices To Gain Performance Nexus Through External Collaboration And Monitoring, Aamir Rashid, Rizwana Rasheed

Publications and Research

Businesses primarily provide products or services, expand operations, and generate profits. However, they frequently disregard the environmental and economic consequences of their actions as they strive for profitability and growth. Consequently, the main objective of this research was to examine the impact of a multifaceted supply chain function on performance. Data were collected from 415 respondents employed in various manufacturing companies within a developing economy. The hypotheses were evaluated using Structural Equation Modeling (SEM) through Smart PLS. The findings discovered that ten of the thirteen hypotheses tested were supported, while three were not. Coercive drivers were observed to significantly influence …

Synergizing Tqm, Jit, And Green Supply Chain Practices: Strategic Insights For Enhanced Environmental Performance, Aamir Rashid, Rizwana Rasheed, Noor Aina Amirah

Publications and Research

Background: This study examined the role of total quality management, just-in-time, and green supply chain management practices to improve environmental performance. Methods: Data from 207 manufacturing industry respondents from a developing economy were tested through a quantitative method using PLS-SEM with the help of SmartPLS to validate the measurement model. Results: The results show that just-in-time significantly impacts total quality management and green supply chain management practices. Similarly, total quality management significantly affects environmental performance. However, just-in-time insignificantly affects the environment. Likewise, total quality management is insignificant and negatively affects green supply chain practices. Conclusion: This research provides practical insight …

Adaptation For Whom? Understanding The Impacts Of Dyke Policies On Small-Scale Farmers In Ca Mau Province Of Vietnam, Nguyen Minh Quang, Nguyen Van Minh, Nguyen Vo Chau Ngan, Martha B. Lerski

Publications and Research

Low-lying deltas worldwide are extremely vulnerable to sea-level rise. As the risks of climate-induced flooding become increasingly clear, the thirst for infrastructure-driven adaptation increases. This highlights a patent need to understand the impacts of engineering adaptation solutions, especially those targeting built structures such as dykes and sluices, on farmers from a bottom-up, farmer-centred perspective. The study addresses this call by examining cases where dyke policies, while successful in some dimensions, have undermined small-scale farmer livelihoods in Ca Mau ― Vietnam’s southernmost rural province. It identifies areas in need of attention and adds empirical data related to this group of farmers. …

Factors Affecting Csr Practices In Entrepreneurship: Case Of Female Entrepreneurs In Pakistan, Muhammad Nawaz Tunio, Iffat Sabir, Aamir Rashid, Faheem Gul Gilald

Publications and Research

Purpose: The aim of this chapter is to find out the factors affecting female entrepreneurship in the case of the Corporate Social Responsibilities (CSR) in entrepreneurship.

Methodology: In this chapter, semi-structured interviews are conducted to reach the final findings of the study.

Findings: Findings entail different six factors that severely affect CSR activities in entrepreneurship in Pakistan. These six factors are the educational system and skills gap, Cultural Mindset and Risk Aversion, Limited Access to Finance, Regulatory and Bureaucratic Hurdles, Political Instability and Security Concerns, and Inadequate Infrastructure. Every factor has its intensity and influence on the entrepreneurial process.

Originality/value: …

Zero Textbook Cost Syllabus For Bus 9430 (Business Analytics Projects Management), David Messineo

Open Educational Resources

This course delves deep into the pivotal roles, multifaceted opportunities, and inherent challenges faced by organizations aiming to harness business analytics as a competitive edge.

• Business Analytics Frameworks: We'll tap into various frameworks such as Lean, Six Sigma, Benchmarking, Kaizen, Value Chain, Balanced Scorecard, and Strategy Maps. While prior knowledge of these is not mandatory, a little research will prove invaluable when tackling class assignments.

• Project Lifecycle Management: The course draws upon CRISP-DM, Design Thinking, Story-Telling, Systems Thinking, TQM, and Agile/Kanban Methods to instill and enhance a culture of data-driven, evidence-based decision-making in an enterprise.

Prior exposure to these methodologies …

Breaking Into The Black Box Of Customer Perception Towards Robot Service: Empirical Evidence From Service Sector, Samar Rahi, Mazuri Abd Ghani, Manaf Al-Okaily, Aamir Rashid, Mahmoud Alghizzawi, Fadi Shehab Shiyyab

Publications and Research

The advent of artificial intelligence and machine learning has enabled robots to serve in consumer market for a better customer experience. Nevertheless, acceptance of robotic technology among consumers is still lacking. Therefore, this study has developed an integrated model with robot appearance, expectation confirmation model, diffusion of innovation and theory of planned behavior and empirically investigates customer intention to use service robot. The research model is empirically tested with 349 responses retrieved from customers visiting retail stores. Statistical results have revealed that customer innovativeness, compatibility, behavioral control, expectation confirmation, service robot appearance and subjective norms explained R2 80.1 % variance …

Zero Textbook Cost Syllabus For Cis 3920 (Intro To Data Mining), Lawrence Cohen

Open Educational Resources

To successfully compete in today’s global business environment an organization must constantly monitor, recognize, and understand every aspect and every issue of its operations, its industry, and the overall business environment. This course focuses on data mining and understanding the steps of a data mining project from both a business and technical perspective.

Students will actively participate in this course through class discussions, project preparation and presentation, and hands-on labs. We cover both supervised and unsupervised data mining techniques for tasks like targeted mailing campaigns, customer segmentation, customer churn, fraud-detection, and market basket analysis.

In this course, I encourage students …

Integrating Environmental And Entrepreneurship Advocacy Into Enviropreneurship Through Green Supply Chain Management, Waste Management, And Green Innovation: A Study On Smes Of Us, Rizwana Rasheed, Aamir Rashid, Noor Aina Amirah, Rashid Hashmi

Publications and Research

Many entrepreneurs across the US are the key players in building a greener economy. Their agility and innovative spirit offer a source of potential solutions. This is especially true for small businesses, which can quickly adapt to sustainable practices. Therefore, this research investigated the direct and indirect (mediating) roles of waste management and green innovations in green supply chain management and enviropreneurship performance, which is a transition from environmental to enviropreneurship advocacy. This study used a deductive approach with a quantitative research method. A study of a survey for 835 supply chain professionals in US small and medium enterprises used …

Quantifying The Moderating Effect Of Servant Leadership Between Occupational Stress And Employee In-Role And Extra-Role Performance, Rizwana Rasheed, Aamir Rashid, Noor Aina Amirah, Asyraf Afthanorhan

Publications and Research

The study examined the effects of occupational stress on employees’ performance and extra-role performance (OCB), moderated by the servant leadership of the supervisor. Many studies have indicated that servant leadership significantly impacts employee work-related behavior. Therefore, we aimed to examine the role of occupational; stress in the context of Pakistan's public and private sectors. A multi-source cross-sectional field survey was conducted, including a diverse sample (N = 286 paired responses). The study applied SPSS (22.0) to complete the analysis, revealing that stress drastically affects employees' performance and (OCB). Main and moderated regression analysis indicated that the inverse relationship between stress …

Role Of Service Quality Factors In Word Of Mouth Through Student Satisfaction, Rizwana Rasheed, Aamir Rashid

Publications and Research

Purpose

Service quality in academics is imperatively crucial. Therefore, the purpose of the current research is to examine the effect of academic service quality factors in higher education institutions which mainly focuses on students' satisfaction and the extent of recommending the same institution to other students.

Design/methodology/approach

This research evaluated the effect of service quality on student satisfaction and word of mouth (WOM). Data were collected from 200 respondents from various business schools, and hypotheses were tested through a quantitative method using partial least square-structural equation modelling (PLS-SEM) with the help of SmartPLS to validate the measurement model.

Findings

The …

Mediation Of Inventory Management In The Relationship Between Knowledge And Firm Performance, Aamir Rashid, Rizwana Rasheed

Publications and Research

The role of inventory management is pivotal to improving the overall firm performance, but when it comes to the healthcare sector, then it becomes more crucial. This sector often countenances stocks-outs for life-saving drugs and equipment and competent staff that ascent the mortality rate. Thus, the current research aimed to analyze the effect of knowledge on firm performance through inventory management. For this research, a survey questionnaire with a deductive approach was utilized by collecting data from 200 respondents through multistage cluster sampling. IBM SPSS AMOS version 22.0 as a statistical tool was utilized to analyze the measurement model. Results …

A Paradigm Of Blockchain And Supply Chain Performance: A Mediated Model Using Structural Equation Modeling, Aamir Rashid, Syed Babar Ali, Rizwana Rasheed, Noor Aina Amirah, Abdul Hafaz Ngah

Publications and Research

Purpose – This paper aims to find the impact of blockchain supply chain on supply chain performance with a mediating role of supplier trust, traceability and transparency. Design/methodology/approach – Data was collected using the purposive sampling technique on a fivepoint Likert scale from 150 respondents. For data analysis, IBM SPSS and Smart PLS 3.3.7 were used to test the hypotheses by evaluating the structural equation modeling. Findings – The blockchain supply chain found a significant effect on supply chain performance. Moreover, there is a substantial effect of the blockchain supply chain on supply chain performance via mediators, including supplier trust, …

Case Study Assignment, Lauren B. Mullins

Open Educational Resources

This is an assignment for an undergraduate management class.

Designing A Knowledge-Based System (Kbs) To Study Consumer Purchase Intention: The Impact Of Digital Influencers In Pakistan, Sherbaz Khan, Aamir Rashid, Rizwana Rasheed, Noor Aina Amirah

Publications and Research

Purpose – The purpose of this study is to present a complete framework that defines the link between choices and decision criteria based on existing research on digital influencers (DIs) connected to consumer purchase intentions. The primary goal of this article is to assess the effect of DIs on customer purchase intentions via the creation of an integrated knowledge-based system (KBS).

Design/methodology/approach – The suggested KBS is based on the fuzzy analytic hierarchy process (AHP), which creates a link between DI elements and their overall effect on consumer purchase intentions.

Findings – With the help of a KBS, the performance …

How To Create A Pivot Table And A Histogram, Harini Mittal

Open Educational Resources

This file gives instructions on how to create a pivot chart and histogram using excel sheet. The instructions have been adapted from the following textbook, but supplemented with screen shots for better understanding.

Anderson, Sweeney, Williams, Camm, Cochran, Fry and Ohlmann. Essentials of Statistics for Business & Economics, 9th Edition

How To Construct A Pie Chart, Harini Mittal

Open Educational Resources

This file provides step-by-step instructions on constructing a pie-chart using excel.

How To Construct A Bar Chart, Harini Mittal

Open Educational Resources

This file gives step-by-step instructions to construct a bar chart in excel.

How To Construct A Frequency Distribution For Non-Numeric Data, Harini Mittal

Open Educational Resources

This is a step-by-step instruction file with screenshots to help anyone construct a frequency distribution table with non-numeric data.

Eco 230 / Mgt 230 Introduction To Economic And Managerial Statistics, George Vachadze

Open Educational Resources

No abstract provided.

Mad-Lib Style Game Sheet For Calculating Returns, Brett Whysel

Open Educational Resources

A short activity in which students pair up, fill in blanks with nouns, numbers, etc., creating their own practice problems to calculate returns.

Sample Syllabus For Teaching Online Database Modeling And Management, Joshua Moritz

Open Educational Resources

Students learn the basics of database modeling and managements as well as the analytical techniques and tools used to assess, enhance, and profit from customer-relationship management. The course reviews database technology, organization and planning including technology needs and outsourcing considerations; sampling techniques such as nth selects and frozen files; creating powerful predictor variables such as univariate and cross tabulations, ratios, time series variables, and other measures. The course also covers predicting customer actions by using multiple linear regression and correlation to model response, payment, attrition, churn, and other factors that assist in segmentation. Students also learn how to combine prospect …

Models For Decision-Making, Steven Cosares

Open Educational Resources

No abstract provided.

Zero Textbook Cost Syllabus For Cis 3367 (Spreadsheet Applications In Business), Soniya Dsouza

Open Educational Resources

The primary focus of this course is to learn how to construct and use powerful spreadsheets for effective managerial decision-making. This course is mostly project- oriented with a dual focus on spreadsheet engineering and quantitative modeling of financial applications. Students will learn to develop powerful spreadsheet models and perform data analysis using Pivot Tables, VLookUp, Data Validation techniques and Sub Total functions. Students will also learn how to enhance spreadsheets by creating dashboards on financial data. The Visual Basic (macro) concepts will also be introduced to students. With the knowledge and hands-on experience of these concepts, students will be prepared …

Zero Textbook Cost Syllabus For Mgt 4475 (Human Resources Metrics), Soniya Dsouza

Open Educational Resources

The primary focus of this course is to introduce quantitative aspects of various HR functions. This course is designed for those who wish to learn key metrics used in the Human Resources Management field and understand how they impact the business decision making process. The course will provide an overview of HR Metrics and introduce various HR metrics such as time-to-hire, vacancy rate, attrition rate, etc. by using spreadsheets to enrich the learning experience. With various metrics demonstrated using spreadsheets, students will learn how spreadsheets can be created and used for data analysis and interpretation for effective business decisions. Students …

Leadership And Decision-Making Styles, Oluremi Alapo

Publications and Research

Generation X: The Role of Culture on the Leadership Styles of Women in Leadership Positions' goal is to assist organizational leaders to view Generation X women in positions of power from a different perspective. Women leaders are capable of leading a 21st century organization because of their scope of knowledge about growing businesses, and their ability to blend and incorporate new technologies and innovations in the business environment. Generation X: The Role of Culture on the Leadership Styles of Women in Leadership Positions is relevant to the fields of business, cultural, human relations, leadership, management, and cross-cultural leadership and women …

The New York Philharmonic Strike Of 1973, Kuan Cheng Lu

Dissertations, Theses, and Capstone Projects

The New York Philharmonic Strike of 1973 is a story waiting to be told. The sole volume to mention it, John Canarina's The New York Philharmonic, devotes less than two pages to it. Until now, the full story has lain buried in archival documents, newspaper articles, and the memories of those who experienced it firsthand. This document represents the first comprehensive examination of this event. The research upon which it is based consists of: interviews with the New York Philharmonic members; research in the New York Philharmonic Archives; newspaper articles and reviews. The results are presented here in three …