Management Sciences and Quantitative Methods Commons^™

The Strategic Plan Of A Medium-Size Enterprise Compared To The Baldrige Criteria, Jordan Blacklock

Masters Theses & Specialist Projects

The purpose of this study was to provide a case example of one SME (small to medium-size enterprises) documented practices compared to the Baldrige Program’s Criteria for Performance Excellence (Criteria). This study evaluated the degree to which the case example organization practiced the philosophies and principles of the Criteria without direct knowledge of the Criteria. The researcher conducted evaluations by examining the case example organization’s strategic plan against the Criteria. Results of this study’s demonstrated that the Baldrige Program would not be a change in direction for the case example organization but a systematic approach to enhance the methods already …

Going Beyond Research On Goal Setting: A Proposed Role For Organizational Psychological Capital Of Family Firms, Esra Memili, Dianne H.B. Welsh, Fred Luthans

Department of Management: Faculty Publications

Kotlar and De Massis found that membership assortment and the number of organizational members, as well as the imminence of succession, influence goal diversity in family firms. They also showed that goal diversity can be managed and family-centered goals can be stabilized through professional and familial social interactions, driving the formation of collective commitment to family- centered goals (CCFG). Using this research as a point of departure, we propose that CCFG may impact family firm economic and noneconomic performance. Furthermore, we introduce to the family firm literature the organizational psychological capital (OPC), consisting of hope, efficacy, resilience, and optimism. We …

Identifying Contextual Factors Of Employee Satisfaction Of Performance Management At A Thai State Enterprise, Molraudee Saratun, Parisa Rungruang

The South East Asian Journal of Management

Although there has been an increase in Performance Management (PM) literature over the years arguing that PM perceptions are likely to be a function of PM process components and contextual factors, the actual relationship between the contextual factors and employee satisfaction of PM remains little explored. Extending previous research, this study examines relationships between contextual factors and employees’ PM satisfaction. Derived from the literature, these contextual factors are motivation and empowerment of employees, role conflict, role ambiguity, perceived organisational support, procedural justice and distributive justice. Seven directional hypotheses are tested accordingly through a series of regression analyses. This article finds …

Factors Influencing Individual Performance In An Indonesian Government Office, Azizatul Munawaroh, Corina D. S. Riantoputra, Sally Bethesda Marpaung

The South East Asian Journal of Management

Reformation in Indonesian government offices leads to many substantial changes, and demands improved job performances while arguably loading employees with more work. This research aims to understand factors that potentially influence job performance in Indonesian government offices that carries on such reformation. Using adapted scales from previous studies, this research investigates the role of workload, responsibility for others (level of responsibility to care for other people) and need for achievement on employee’s performance. A survey to all full-time workers in an Indonesian government office is conducted. Contrary to expectation, workload does not influence employee’s performance. Instead, regression analysis demonstrates that, …

Service Recovery Paradox In Indian Banking Industry: An Empirical Investigation, Arunesh Garg

The South East Asian Journal of Management

The present study examines existence of service recovery paradox in Indian banking industry. The study is taken up in the tri-city of Chandigarh, Panchkula and Mohali. The respondents are categorized into failure and no-failure groups on the basis of their service experience. Failure group constitutes those respondents who have experienced service recovery, and has been further divided into five sub-groups ranging from service recovery++ (service recovery better than expected) to service recovery- - (service recovery worse than expected). Service recovery paradox is examined by comparing service recovery++ group with no-failure group. The study shows evidence for existence of service recovery …

What Factors Drive Job Seekers Attitude In Using E-Recruitment?, Ritzky Karina Brahmana, Rayenda Brahmana

The South East Asian Journal of Management

In a digital world, job seekers prefer to use e-recruitment for a vacancy searching. Thus, the explanation of the determinants of their attitude in using this technology is left unobserved. This article reports the result of a survey study on how users utilize e-recruitment to search for works. Three hundred eighty-five just-graduated undergraduate students answered questions regarding their intention of using the e-recruitment under Theory of Acceptance Model. We propose Perceived Usefulness, Perceived Ease of Use, and Perceived of Enjoyment as the determinants of the job seekers intention. Results showed that those three variables influence the decision making of job …

Including Capabilities Of Local Actors In Regional Economic Development: Empirical Results Of Local Seaweed Industries In Sulawesi, Mark T. J. Vredegoor, Bartjan W. Pennink

The South East Asian Journal of Management

Stimson, et al. (2009) developed one of the most relevant and well known model for Regional Economic Development. This model covers the most important factors related to economic development question. However, this model excludes the social components of development. Local community should be included in terms of the development of a region. This paper introduced to the Stimson model “Skills” and “Knowledge” at the individual level for local actors indicating the capabilities at the individual level and introduced “Human Coordination” for the capabilities at the collective level. In our empirical research we looked at the Indonesian seaweed market with a …

Eight Years Of Journal Of Muamalat And Islamic Finance Research (Jmifr) (2004-2011): A Way Forward, Muhammad Ridhwan, Fuadah Johari, Muhammad Mohamad Yusoff

Library Philosophy and Practice (e-journal)

This article presents the result of various bibliometric patterns of articles published by Journal of Muamalat and Islamic Finance Research (JMIFR). This journal is devoted to the field of Islamic Banking and Finance studies and their application in modern times. Data from each volume of JMIFR were collected and statistically analyzed using the Statistical Product & Service Solution (SPSS) software. This study looked at variables which include authorship patterns, length of articles, number of articles published, author productivity, contributing institutions and subject area patterns. Among the significant findings are that dual authorship is prevalent and accounted for about 56.8% of …

A Cross-Cultural Health Care Approach To Improve Veteran Health Services In An Academic Community Hospital, Judith Sabino Mph, Eric Johnson Mpsa, Cps, Caama, Chs, Chep, Cdp, James F. Geiger Mpa, Fache

Administration & Leadership

No abstract provided.

Women In The Workforce: An In-Depth Analysis Of Gender Roles And Compensation Inequity In The Modern Workplace, Rebecca L. Ziman

Honors Theses and Capstones

This paper explores the increase in participation and education of American women in the workforce with a special focus on women in business and accounting roles. The paper then goes on to discuss the wage gap between genders, how to remedy inequality in the workplace, and highlights several reasons why pursing a solution to gender inequality is beneficial for both the employee and the company.

Cross-Generational Perspectives On Work-Life Balance And Its Impact, D. Roebuck, D. N. Smith, T. El Haddaoui

Faculty Articles

This qualitative study focuses on how women of three different generations, Generation Y, Generation X and Baby Boomers, view the concept of work-life balance and what relationship these views have to their attainment of workplace leadership positions. Work-life balance was defined differently across the three generations, but the generational lines faded as most women reported struggling with finding a balance. Some women conveyed choosing not to pursue high-level leadership positions as the personal cost was too high. Those who had obtained high-level leadership positions shared what types of support were most effective in helping them juggle personal and professional obligations. …

Quantifying Expertise In Private Equity, Singapore Management University

Perspectives@SMU

Just how much is expert knowledge worth in running a private equity fund?

The Influence Of Organizational Culture On Affinity For Knowledge Management Practices Of Registered Nurses, Gregory Allen

Faculty Publications - George Fox Digital

This study addressed the problems of hospitals’ duplicated effort and ad hoc knowledge management (KM) practices. The purpose of this quantitative study was to examine the focus and type of organizational culture in order to describe and predict the relationship between organizational culture and the affinity for KM of nurses working in health care organizations in Portland, Oregon. Guided by the competing values framework and social capital theory, this research study was undertaken to illuminate the possible relationship between the affinity for and probable use of KM and organizational culture in Oregon hospitals. Data were collected from 93 registered nurses …

Integrating The Core: A New Management Curriculum To Empower Our Students, D. Moodie, D. Brawley, S. Campbell, R. Desman

Faculty Articles

This paper follows Kennesaw State University's (KSU) faculty journal in developing a new integrated core curriculum for their Management majors that will empower the students and meet the needs of today's employers. Curriculums must change to stay current. Depending on the amount of change, this can be a huge undertaking for a department ensconced in an existing curriculum paradigm, and can be met with resistance. In this paper we look for answers to: 1) Why is the change necessary? 2) What are we changing to? We will follow up with some thoughts about 3) how will we make these changes?

Understanding The Antecedent Competencies Of Organizational Risk Management Capabilities, Jason Riley

All Dissertations

Hurricanes, tsunamis, and terrorism, are visible catastrophes that disrupt continuity for many organizations. Yet behind the curtain, there are multitudes of smaller events that cause supply chain disruptions. For example, quality issues, shipping delays, information system malfunction, demand spikes, and inventory mismanagement can quickly ripple from one supply chain to another. Practitioners work feverishly to contain small interruptions, while large disruptions can upset the supply chain for multiple organizations and depress an organization's financial valuation by up to 40%.
This study extends risk management thinking by exploring behavioral-based practices, rather than buffer inventory, redundant capacity, or financial countermeasures, as these …

Essays On Service Strategies: Evidence From Banking And Healthcare Industries, Sriram Venkataraman

All Dissertations

The primary objective of this dissertation is to provide insights for service providers in general, and retail bankers and hospital administrators in particular, that will help them improve their operational efficiency and effectiveness. In doing so, this dissertation consists of three essays that develop multiple service operations strategies, that identifies key elements affecting efficiency and effectiveness in two key critical industries: banking and healthcare. We contribute to service operations strategy research and practice by incorporating multi-disciplinary theories and approaches from marketing, economics, and quality management. Although operations researchers and practitioners alike realize the importance of productivity and effectiveness, they are …

Understanding Collaborative Dynamics: A Critical Review And Inductive Investigation, Amydee Mackley Fawcett

Graduate Theses and Dissertations

Collaboration has been a topic of discussion for over 20 years. Managers are consistently calling for better collaboration and researchers have argued that managing tightly coupled relationships creates a co-mingling of complementary competencies that establishes distinctive advantages for firms. Even though there have been a few exemplar companies that have been capable of truly developing these complementary competencies, few companies truly understand the dynamics of a collaborative capability. This dissertation reviews the theoretical conceptualization and operationalization of tightly coupled relationships and through an interpretive analysis, begins to provide clarity to the following questions:

* Under what conditions are tightly coupled …

Top Management Team Behavioral Integration, Organizational Ambidexterity, And Small Firms' Performance: The Moderating Effect Of Entrepreneurial Orientation, Huy Quang Tran

Theses and Dissertations - UTB/UTPA

This dissertation research examines organizational ambidexterity (OA)–a concept first introduced in organizational learning literature and conceptualized as an interaction between exploration and exploitation–and its relationships with a managerial antecedent and an organizational outcome in the context of small businesses. Drawing on strategic choice and upper echelons theory, the present study suggests that top management team (TMT) behavioral integration plays a critical role in managing the interaction between exploration and exploitation. Specifically, this research proposes a positive association between TMT behavioral integration and OA. Furthermore, it suggests that small firms manage the interaction between exploration and exploitation differently depending on their …

Data Science In Supply Chain Management: Data-Related Influences On Demand Planning, Yao Jin

Graduate Theses and Dissertations

Data-driven decisions have become an important aspect of supply chain management. Demand planners are tasked with analyzing volumes of data that are being collected at a torrential pace from myriad sources in order to translate them into actionable business intelligence. In particular, demand volatilities and planning are vital for effective and efficient decisions. Yet, the accuracy of these metrics is dependent on the proper specification and parameterization of models and measurements. Thus, demand planners need to step away from a "black box" approach to supply chain data science. Utilizing paired weekly point-of-sale (POS) and order data collected at retail distribution …

Outsourcing Through Competition: What Is The Best Competition Parameter?, Ehsan Elahi

Management Science and Information Systems Faculty Publication Series

In this paper we consider a single buyer who wants to outsource the manufacturing of a product to N potential suppliers. The buyer’s objective is to maximize the service level she receives from the suppliers. The suppliers compete for the buyer’s demand based on a competition parameter which the buyer announces along with an allocation rule. We model each supplier as a make-to-stock queueing system. Using a simple proportional allocation function, we compare two competition parameters: service level and inventory level. We show that inventory competition creates a higher overall service level for the buyer. We also show an optimal …

Product Bundling: Impacts Of Product Heterogeneity And Risk Considerations, Mehdi Sheikhzadeh, Ehsan Elahi

Management Science and Information Systems Faculty Publication Series

Bundling has been extensively studied in the literature and its benefits have been manifested through three perspectives of achieving better price discrimination, helping to save costs, and preserving the power for deterring a potential entrant. In this study, we examine two aspects of bundling which have not been studied before. We examine the impact of product heterogeneity on bundling decisions. We also address risk considerations in a bundling problem. Specifically, we consider a retailer who has the option of selling a bundle of two products (pure bundling policy), or selling the products separately (no-bundling policy). The retailer could also face …

Towards Operations Excellence: Optimising Staff Scheduling For New Emergency Department, Amr Arisha, Waleed Abo Hamad

Conference papers

This paper presents a case study of an Emergency Department of a public hospital in Dublin, and uses an integrated approach to determine optimal staffing levels to meet the challenges of its dynamic patient demand levels. A comprehensive stochastic model is developed to incorporate patients care pathways and the resources required along their treatment journeys. Analytical Hierarchical Process is utilised to enable decision makers to set their preferences for the facility’s strategic objectives. Evolutionary algorithms are applied to optimise staff schedules. The resulted optimized schedules maintains continuity of care delivery for patients while ensuring a balanced equilibrium among available staff.

Assessing The Impact Of Conflict-Type On Decision-Effectiveness In Top Management Teams: The Moderating Effect Of Attributions, Emotions, Conflict-Handling Behavior, And The Environment, Kevin J. Hurt

Theses and Dissertations - UTB/UTPA

Conflict is considered a multi-dimensional concept conveying both constructive and destructive overtones. Within a strategic decision-making team, conflict can have positive and negative effects, which collectively are considered `paradoxical' because they can simultaneously lead to improved group decisions along with decreased member commitment. Decision quality and commitment to the decision are a requisite of high performance; yet, some suggest that these cannot co-exist because of conflict's paradoxical effects in the decision-making process. The early consensus on conflict research suggests that one form of conflict, i.e. cognitive, yields positive effects, whereas another form of conflict, i.e. affective, yields negative results. Not …

Revisiting The Miles And Snow Typology: Strategic Path Mediates Business Strategy And Resource Configuration For Innovation, Yasmina Zubaedah, Avanti Fontana, Adi Zakaria Afiff

The South East Asian Journal of Management

This article provides the results of an exploratory study that investigated the effect of Capability Lifecycle Path on attaining effective adaptation through innovation. Based on Miles and Snow (1978), an empirical study was conducted to explore whether performing firms are those that indicate consistency within the strategy, process, structure and Capability Lifecycle Path arrangement. The basic premise of this study is adaptability for sustainability, where firms go through adaptation cycles through Business Model Innovation would perform well when they are able to consistently create value and effectively manage adopted business models, or denoted as Business Model Effectiveness. Using data obtained …

Repositioning Strategy For Malaysian Companies Internationalization, Ismi Rajiani, Edna Buyong

The South East Asian Journal of Management

The rise of the emerging-market countries offers both developing and developed countries a unique opportunity to gain the benefits of a truly international economy. Consequently, it is imperative to advance our knowledge of emerging-market countries MNC emergence and competitiveness including Malaysian firms on how will they position their products strategically? Based on the framework of Porter’s Generic Strategy this paper is composed of price/ volume segments and impacts on product strategy theory. The aim is to identify crucial triggering cues and focus areas for Malaysian companies and measure what role these play in different segments. This study argues that some …

Sustainable Growth And Ethics: A Study Of Business Ethics In Vietnam Between Business Students And Working Adults, Lam D. Nguyen, Bahaudin G. Mujtaba, Chat N. Tran, Quan H. M. Tran

The South East Asian Journal of Management

Sustainable growth is not only the ultimate goal of business corporations but also the primary target of local governments as well as regional and global economies. One of the cornerstones of sustainable growth is ethics. An ethical organizational culture provides support to achieve sustainable growth. Ethical leaders and employees have great potential for positive influence on decisions and behaviors that lead to sustainability. Ethical behavior, therefore, is expected of everyone in the modern workplace. As a result, companies devote many resources and training programs to make sure their employees live according to the high ethical standards. This study provides an …

Environmental Dynamic, Business Strategy, And Financial Performance: An Empirical Study Of Indonesian Property And Real Estate Industry, Imam Wahyudi

The South East Asian Journal of Management

Firm’s strategic orientation involves synchronizing environmental dynamics, corporate strategy and capital structure in order to achieve firm performance targets. The co-alignment model used successfully in the hospitality industry might be used in a wider context as a framework in explaining these relationships simultaneously. Using the data of public firms in Indonesia during the period of 1996-2010, we found that co-alignment model can be implemented in property and real estate industry as well as in hospitality industry.

Analyzing Project Management Maturity Level In Indonesia, Eliot Simangunsong, Elisabeth N. Da Silva

The South East Asian Journal of Management

Project management has been generally known and increasingly used by many organizations to gain competitive advantage. In this context, many studies have proposed maturity models to evaluate how project management knowledge has been deployed effectively and efficiently in organization. As a developing country, Indonesia needs many development projects managed by government and private companies in different industries. Here, a study to assess project management maturity level in Indonesian businesses may bring insight about current business practices, which is important to speed up country development and business sustainability. Adapting the Project Management Maturity Model (ProMMM), a survey instrument has been developed …

Actual Vs. Perceived Value Of Players Of The National Basketball Association, Stephen Righini

Honors Projects in Mathematics

Over the past few decades the media has played an increasingly large role in shaping how player effectiveness in the National Basketball Association (NBA) is perceived. Several factors have caused fans, announcers, and even NBA team management to have unintentional bias toward certain players. This study aims to utilize various formulas created by NBA statisticians, called Player Raters, to identify how efficient each NBA player actually is in comparison to the rest of the league. Data from the past 12 seasons was compiled and six Player Raters were used to place values on every NBA player since the 2000-2001 season. …

Time Series Data Mining: A Retail Application Using Sas Enterprise Miner, Daniel Hebert

Honors Projects in Mathematics

Modern technologies have allowed for the amassment of data at a rate never encountered before. Organizations are now able to routinely collect and process massive volumes of data. A plethora of regularly collected information can be ordered using an appropriate time interval. The data would thus be developed into a time series. With such data, analytical techniques can be employed to collect information pertaining to historical trends and seasonality. Time series data mining methodology allows users to identify commonalities between sets of time-ordered data. This technique is supported by a variety of algorithms, notably dynamic time warping (DTW). This mathematical …