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Full-Text Articles in Art and Design

Personhood: Defined, Collected, And Integrated, Amber De Coen Oct 2023

Personhood: Defined, Collected, And Integrated, Amber De Coen

IASDR Conference Series

Person-centred care (PCC) has been a prominent topic in the healthcare industry for several decades. Although there are various conceptualizations and definitions of PCC, the fundamental idea is that the focus of care should be on the 'person' rather than the 'patient' (Entwistle & Watt, 2013). This means that to practice true PCC, it is essential to understand who a person is, what they value in life, and acknowledge their personhood. However, for non-verbal persons receiving care, recognizing their personhood can be challenging for formal and informal carers. Most current tools and methods rely on cognitive and verbal abilities that …

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An Explorative Multiple Case Study Of Smart-Circular Pss – Status Quo In Industry, Thomas Kruschke, Theresa Riedelsheimer Oct 2023

An Explorative Multiple Case Study Of Smart-Circular Pss – Status Quo In Industry, Thomas Kruschke, Theresa Riedelsheimer

IASDR Conference Series

The business as usual is not yet decoupled from current environmentally damaging value creation. This raises the continuous need for new solutions to allow for the operationalization of R-strategies. One specific approach is the establishment of smart-circular Product-Service-Systems considering all three sustainability strategies – efficiency, consistency and sufficiency – in the entire product lifecycle. Within this multiple case study, 30 existing use cases from different industries, which are already interconnected PSS, were analysed in detail using the following criteria: Level of sustainability reporting, B2B or B2C, product focus, sustainable PSS types, classification of smart PSS elements and the realization of …

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Arousing “Arts Of Making” In Design: Cultivating Growing Material Societal Meanings For Sustainable Transitions, Ye Yang, Valentina Rognoli Oct 2023

Arousing “Arts Of Making” In Design: Cultivating Growing Material Societal Meanings For Sustainable Transitions, Ye Yang, Valentina Rognoli

IASDR Conference Series

Under the industrial mass production of the 20th century, “making” is controllable and directed by “thinking” in artifact design activities, which formalizes the dominant pattern of “reactive making”, meaning “making following thinking”. The initiative of “making” has been continually weakened and overlooked. Meanwhile, properties of the physical material are defined by the disciplines of Science and Engineering, acting as the “tags” or “surface textures” in CAD for designers to select after the conceptualizing process in design practices. We found tons of nameless and meaningless materials have been surged forth in an uncontrolled way, which has grown a cultural and societal …

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Are All Pokémons Created Equal? Assessing The Value-Neutrality Of Pokémon Tcg Design Process, Minoru Matsui Oct 2023

Are All Pokémons Created Equal? Assessing The Value-Neutrality Of Pokémon Tcg Design Process, Minoru Matsui

IASDR Conference Series

The cultural evolution research program is useful for quantitatively explaining complex creative processes such as design. From a design studies perspective, its variation generation process is particularly intriguing. However, cultural transmission theorists have long modelled the process as a random novelty invention, far from the real-life modern design process. Here we show an instance of such a deviation, examining how the design process and its resulting frequencies of Pokémon TCG variants deviate from a neutral model in which an agent randomly selects and introduces cultural variants to the population from the design pool.

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Co-Designing With Immigrant Women To Imagine An Equitable Mental Health Service Ecosystem, Luz Paczka Giorgi Oct 2023

Co-Designing With Immigrant Women To Imagine An Equitable Mental Health Service Ecosystem, Luz Paczka Giorgi

IASDR Conference Series

Immigrants currently represent a quarter of the Canadian population, and this continues to increase as more people move due to social, financial, political, and environmental causes. However, this population experiences a considerable decline in their health over time upon their arrival; thus, making immigrant health a crucial public health issue. Immigrant women in specific experience a variety of stressors including employment, family support, and cultural shock regarding gender roles, which put their mental health at high risk. Therefore, mental health inequities should be tackled by putting equity and intersectionality front and center. The wide amount of literature supporting the benefits …

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Analysis Of The Menotech And Femtech Markets For Menopausal Women In Japan, Yan Liu, Hiroki Sato Oct 2023

Analysis Of The Menotech And Femtech Markets For Menopausal Women In Japan, Yan Liu, Hiroki Sato

IASDR Conference Series

In recent years, Japan has faced significant challenges in declining labour force participation due to falling birth rates, an aging population, and depopulation in rural areas. It is recognized how important it is to support menopausal women in terms of the economy and the gender gap. Here, we identify the status and trends of the Japanese Femtech market to support the health and activities of menopausal women in Japan. We analyse the situation in the domestic and international Menotech markets is analysed to understand the positioning of domestic and foreign companies in the Menotech market. Moreover, through the comparison with …

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Seniors With Early Ad In China: Study Of A Design For All (Dfa) Approach For A Transformed, Happier Family Life., Avril Accolla, Zhiyi Zhou Oct 2023

Seniors With Early Ad In China: Study Of A Design For All (Dfa) Approach For A Transformed, Happier Family Life., Avril Accolla, Zhiyi Zhou

IASDR Conference Series

This study explores possible drivers for change to enhance the living experience for early Alzheimer’s Disease (AD) seniors and their families in Shanghai. The DfA-driven research of the current service design solutions, and the ANAs (Abilities, Necessities, Aspirations) of the early AD seniors, their families and the relevant institutions, highlights a possible transformation from a mainly medical approach focused on safety to a holistic approach, stemming from safety to pursue autonomy and self-actualisation, thus facilitating the creation of a possible 'New Family' as a synergic nucleus in opposition to a dipole caretaker-caregiver dynamic. Hence, the authors designed a possible strategy …

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From The Mothers’ Movement To Cradlr: An Interaction Design For Refugee Children, Jing Zhou Oct 2023

From The Mothers’ Movement To Cradlr: An Interaction Design For Refugee Children, Jing Zhou

IASDR Conference Series

This paper presents the rationale, implementation, social and cultural influences, and historical background of Cradlr, a human-centered digital network concept designed to rescue and keep displaced children connected with their families, resources, and heritage on a global scale. The seed of Cradlr was sown in 2018 when I launched the Jiang Jian project, which sheds light upon the Mothers’ Movement in China, which rescued and educated 30,000 refugee children during the Second Sino-Japanese War. Inspired by the Mothers’ Movement and European countries during World War II, such as the Women’s Voluntary Service (WVS) in UK, Cradlr goes beyond the realm …

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Digital Patient Experience: Understanding, Improvement, And Evaluation From A Human-Centered Design Perspective, Tingting Wang Oct 2023

Digital Patient Experience: Understanding, Improvement, And Evaluation From A Human-Centered Design Perspective, Tingting Wang

IASDR Conference Series

New information and communication technologies have been introduced to transform healthcare into digitalization (Gopal et al., 2019). Digital health offers benefits but also risks (Perakslis et al., 2023). It must be clinically effective, safe, and meet the needs of the people that will use it and be treated by it to ensure high-quality healthcare delivery. An increasing number of healthcare organisations have invested in “human centred” methods from the field of design (Erwin & Krishnan, 2016a, 2016b). Design-led approaches are shaping future healthcare (Groeneveld et al., 2018; Tsekleves & Cooper, 2017) and have the potential to provide more effective care …

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Design Activating Agency: A Study On Rural Community Co-Creation In China Under Non-Anthropocentrism, Xin Zhao, Duoduo Zhang Oct 2023

Design Activating Agency: A Study On Rural Community Co-Creation In China Under Non-Anthropocentrism, Xin Zhao, Duoduo Zhang

IASDR Conference Series

Community co-creation, centered on human values, fosters favorable conditions for stakeholder participation in design collaboration. Sustainable development of local communities, including their culture, relies on the interaction between humans, artificial systems, and nature. Firstly, this article describes the trend of community co-creation in guidance frameworks, activity tools, and collaboration processes, pointing agency as the platform trigger for community co-creation development. Secondly, based on the bioinclusive involvement framework and practices in various countries, this article summarizes 3 co-creation models and their characteristics in rural communities, and the third model shows chances in local culture and multi-species stakeholders. Thirdly, this article analyzes …

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Approach Or Avoid Away From Kiosks For The Elderly? A Study On Acceptance And Behavioral Intention Of Self-Service In Hospitals., Chi-Fei Shih, Tseng-Ping Chiu Oct 2023

Approach Or Avoid Away From Kiosks For The Elderly? A Study On Acceptance And Behavioral Intention Of Self-Service In Hospitals., Chi-Fei Shih, Tseng-Ping Chiu

IASDR Conference Series

The growth of contactless service is driven by numerous factors, including changing consumer needs and preferences, technological advances, and the potential for businesses to increase efficiency and reduce costs. Most importantly, it presents a solution to avoid interaction risk, especially during pandemics or other crises. Several companies have adopted kiosks to provide rapid and safe self-service options, with consumers increasingly welcoming convenience and speed. COVID-19 reshaped the flow of how we deal with service. Nowadays, we rely heavily on technology to meet demand or solve problems. However, more research is needed to understand how older adults interact with kiosks as …

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Emerging Decentralized Infrastructure Networks, Mahshid Hasankhani, Jo Van Engelen, Sine Celik, Jan Carel Diehl Oct 2023

Emerging Decentralized Infrastructure Networks, Mahshid Hasankhani, Jo Van Engelen, Sine Celik, Jan Carel Diehl

IASDR Conference Series

Distributed hydrogen infrastructures have emerged as a complementary element in the quest for sustainable energy solutions, with potential applications in regions featuring high industrial demands and spatially resolved negative residual loads. These infrastructures can contribute to the decarbonization of electricity, heating, and transport sectors while enhancing local renewable energy consumption and supporting energy storage and demand-side management. However, their development presents unique design challenges, calling for a comprehensive understanding of stakeholder roles and relationships in the evolving ecosystem. This study examines stakeholder network dynamics within the distributed hydrogen ecosystem, focusing on the Netherlands' built environments. Through the analysis of 16 …

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How To Promote Consumption In City Metaverse? Research On Xr Experience Design And Consumer Behavior Of Commercial Streets, Jing Liang, Siqi Fan, Mu Jiang, Xin Zhang, Zhiyuan Qi Oct 2023

How To Promote Consumption In City Metaverse? Research On Xr Experience Design And Consumer Behavior Of Commercial Streets, Jing Liang, Siqi Fan, Mu Jiang, Xin Zhang, Zhiyuan Qi

IASDR Conference Series

The emergence of innovative technologies such as 5G, big data, and XR immersive technology is providing richer data sets and a deeper understanding of human behavior, which has the potential to redefine urban design activities and service provision through the metaverse. In the current wave of metaverse digital planning, commercial streets are a significant aspect of urban cultural and tourism, but there is limited knowledge on how to integrate metaverse digital content in real urban spaces to promote consumption.This study aims to investigate the factors that promote purchase in XR environments by integrating the concept of city metaverse and related …

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Development Of An Interactive Teaching Tool For Woodworking Course On Components Arrangement And Sawing Techniques Using Augmented Reality Technology, Chia Lin Yang, Chien-Hsu Chen Oct 2023

Development Of An Interactive Teaching Tool For Woodworking Course On Components Arrangement And Sawing Techniques Using Augmented Reality Technology, Chia Lin Yang, Chien-Hsu Chen

IASDR Conference Series

In university woodworking practical courses, the structural directionality of solid wood, as well as defects such as knots and cracks, can affect the appearance and structural strength of the finished product, presenting challenges for students in planning the cutting of materials. Due to the lack of presentation tools for directly planning and adjusting on the material, students with weaker spatial ability may lack confidence in understanding and executing on the course. This study aims to develop an AR teaching tool to eliminate spatial cognitive gaps, improve student learning effectiveness and experience. At the time of writing, the APP and experiment …

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Changing People’S Behaviour Toward Littering In The Egyptian Community., Nahed Esam Elsayed, Kristina Niedderer, Angela Connelly Oct 2023

Changing People’S Behaviour Toward Littering In The Egyptian Community., Nahed Esam Elsayed, Kristina Niedderer, Angela Connelly

IASDR Conference Series

It is widely acknowledged that there is a significant change in people’s lifestyle, population, urbanization, economic expansion, and consumer purchasing behaviours. This change produces a rise in environmental pollution. Littering is recognised as one of the most visible forms of environmental pollution. There are different definitions of litter, according to Asian Development Bank, litter is a special type of municipal solid waste (MSW) meant to be domestic or commercial solid waste from any material, discarded improperly. It is something people get rid of it when they feel that it does not belong to them anymore. Littering is recognized as one …

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A Time-Based Approach For The Social Spatialization Strategies In Retail Design, Yuemei Ma Oct 2023

A Time-Based Approach For The Social Spatialization Strategies In Retail Design, Yuemei Ma

IASDR Conference Series

In the context of the developing Smart City, media revolution has changed user’s behavior in the allocation of time and space, their perception turns to hybrid in real and virtual space. Digital technology changed their shopping activities and experiences in personal and social environments. As retail activities become more accessible at any time and location, and as omni-channel retailing disrupts retail stores' monopoly on shopping activities, brick-and-mortar retailers face to the threat of online shopping and must transform in this context. Within the theory of urbanism, the concept of chrono-urbanism is proposed as a critical step to question in depth …

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Mapping Urban Regeneration Through Multiple Dimensions Of Temporality: A Visual Analysis Of Three Approaches To Theory Of Change, Hadas Zohar, Luca Simeone, Amalia De Götzen, Nicola Morelli Oct 2023

Mapping Urban Regeneration Through Multiple Dimensions Of Temporality: A Visual Analysis Of Three Approaches To Theory Of Change, Hadas Zohar, Luca Simeone, Amalia De Götzen, Nicola Morelli

IASDR Conference Series

This paper analyses some visual aspects of three Theory of Change maps, i.e. logic planning models used to explore and abstractly represent a potential change in a way that reflects a complex and systemic understanding of development. Theory of Change emerged in the field of philanthropic initiatives and is based on two streams of work: evaluation and informed social practice. The Theory of Change maps analysed in this paper are created to support complex urban regeneration projects within the context of T-Factor, a four-year innovation action funded by the European Commission and taking place in six cities under regeneration across …

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Study On Key Elements Of Kids Cartoon Design In Min-Nam (Hokkien) Language, Hsi-Jen Chen, Chian-Fan Liou, Chih-Yuan Cheng, Ya-Zhu Zhang Oct 2023

Study On Key Elements Of Kids Cartoon Design In Min-Nam (Hokkien) Language, Hsi-Jen Chen, Chian-Fan Liou, Chih-Yuan Cheng, Ya-Zhu Zhang

IASDR Conference Series

As the global markets communicate in a swift speed, the mainstream culture has outweighed the regional cultures. The most effective way to pass down cultures to next generations is have children get involved with listening and speaking from the media, especially the cartoon animations. It has played an important part in each kid’s childhood and his/her development. How to create the most influential regional kids cartoon expressing its local culture is the main study topic in this article. This study is trying to work out the key element design for local kid's cartoon animations in Min-nam language in Taiwan through …

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Co-Designing For Whom? Exploring The Benefits Of City-Led Participatory Art Practices In Disadvantaged Neighbourhoods Of Madrid, Milagros Hurtig Oct 2023

Co-Designing For Whom? Exploring The Benefits Of City-Led Participatory Art Practices In Disadvantaged Neighbourhoods Of Madrid, Milagros Hurtig

IASDR Conference Series

This research examines who benefits from the use of city-led participatory design projects in disadvantaged neighborhoods. After the neoliberal crisis in 2008, discourses on creativity evolved from art projects aimed at pursuing economic growth to art projects with social and cultural aspirations. Participatory art projects are practices where the public is involved in the design and production of the artwork. Urban governments in Europe have used participatory art due to their assumed potential to enhance citizen engagement. However, there is a lack of critical and evaluative insight regarding the implementation and after-use of codesign practices and their inclusionary or exclusionary …

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Dualities Of Co-Design In The Context Of Dementia: Can Handover Approaches Provide An Answer?, Lieke Lenaerts, Niels Hendriks, Andrea Wilkinson Oct 2023

Dualities Of Co-Design In The Context Of Dementia: Can Handover Approaches Provide An Answer?, Lieke Lenaerts, Niels Hendriks, Andrea Wilkinson

IASDR Conference Series

Is co-design together with people with dementia always feasible? Designing for people with dementia is challenging, and co-design has been widely recognised as an effective approach to design products conform to participants’ needs. The inclusion of people with dementia provides designers with an authentic representation of dementia, regardless of stereotypes and assumptions. However, it is not always easy to implement co-design with people with dementia in practice. This paper examines the feasibility of co-design with people with dementia through reflective practice, semi-structured interviews with designers, and a rapid literature review. The study identifies three dualities of co-design, addressing three benefits …

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Towards A Design Observatory In Portugal – Results, Reflections And Future Steps, Nina Costa, Vasco Branco, Rui Costa, Afonso Borges, Marlene Ribeiro Oct 2023

Towards A Design Observatory In Portugal – Results, Reflections And Future Steps, Nina Costa, Vasco Branco, Rui Costa, Afonso Borges, Marlene Ribeiro

IASDR Conference Series

The closure of the Portuguese design center in 2013, left Portugal with no instruments of mediation between the Portuguese design ecosystem and the socio-economic fabric. DesignOBS (Towards a design observatory in Portugal) - a research project aiming to identify, map and interpret the Portuguese design landscape (2019-22), aimed to tackle this issue via the development and application of a distributed and participatory observation approach, that integrated the knowledge of local nuclei, namely, design schools, about certain vectors of the national design ecosystem. The application of this approach to gather and discuss about the different vectors (design companies, education, research, users), …

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Transformative Effects Of Co-Design: The Case Of The “My Architect And I” Project, Audrey Mertens, Çiğdem Yönder, Yaprak Hamarat, Catherine Elsen Oct 2023

Transformative Effects Of Co-Design: The Case Of The “My Architect And I” Project, Audrey Mertens, Çiğdem Yönder, Yaprak Hamarat, Catherine Elsen

IASDR Conference Series

In this paper, we present a co-design process intended to develop tools to improve the experience of architectural design services for single-family housing projects in Belgium. Our main goal is to identify the transformative effects of this co-design process from the lens of the experiences of participants. This paper is based on focus groups conducted with architects and user-clients for post-evaluation of the process. Findings include insights on (i) their experiences during the co-design process; on (ii) transformative effects such as changes in perspective (including empathy) and practice; and on (iii) ownership of the project and its outputs. This paper …

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‘Becommoning': A Design-Framework For The Initiation Of New Commons, Zsuzsanna Tomor, Martijn De Waal Oct 2023

‘Becommoning': A Design-Framework For The Initiation Of New Commons, Zsuzsanna Tomor, Martijn De Waal

IASDR Conference Series

This article explores the establishment of new commons initiatives from an integrated design perspective. Such a deeper understanding of the initial phase of becoming a commons -i.e. becommoning- and its design is crucial as members embark on a laborious, time-consuming and uncertain process in which they need to make critical design choices for their future commons. The design perspective is brought forward by the collective creation through which group values are explicated, the communal resource and its governance take shape and conditions are forged for the commons to emerge. So, the study presents the ‘becommoning’ framework as a first exploration …

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Performance Evaluation Of Qwerty Keyboards On Foldable Smartphones: Keyboard Layout And Phrase Complexity, Mengya Dai, Jun Zhang, Ningyi Dai, Ke Liang, Le Du, Qi Chen Oct 2023

Performance Evaluation Of Qwerty Keyboards On Foldable Smartphones: Keyboard Layout And Phrase Complexity, Mengya Dai, Jun Zhang, Ningyi Dai, Ke Liang, Le Du, Qi Chen

IASDR Conference Series

Recently, foldable smartphones have won attentions. QWERTY keyboard as the main input method contains two layouts: standard and split. Performance comparison of two layouts is lacking. This research studied how standard and split layout affected performance of QWERTY keyboard input on foldable smartphones, with phrase complexity and language difference under consideration. 16 testers were requested to text in 80 different phrases that covered all influencing factors above. Input time per phrase, words per minute, corrected errors, uncorrected error rates, and perceived usability were five criteria under analysis. It turned out that split layout lowered error rate at the cost of …

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The Russia-Ukraine War And Climate Change: Analysis Of One Year Of Data-Visualisations, Marta Ferreira, Nuno Nunes, Chiara Ceccarini, Catia Prandi, Valentina Nisi Oct 2023

The Russia-Ukraine War And Climate Change: Analysis Of One Year Of Data-Visualisations, Marta Ferreira, Nuno Nunes, Chiara Ceccarini, Catia Prandi, Valentina Nisi

IASDR Conference Series

The Russian invasion of Ukraine in February 2022 escalated a conflict that began in 2014, resulting in massive casualties and the largest refugee crisis since World War II. The war has also disrupted global food and energy trade, significantly impacting the environment, including damage to critical infrastructure, increased greenhouse gas emissions, and dire consequences on biodiversity and environmental health – connecting the war to climate change. Effective communication is crucial in helping the public understand and feel engaged with these complex topics. This study aims to understand how the research communities and broader media have linked the war to climate …

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Designing Visuo-Haptic Illusions For Virtual Reality Applications Using Floor-Based Shape-Changing Displays, Nargiz Askarbekkyzy, Yilong Lin, Kongpyung Moon, Andrea Bianchi, Seungwoo Je Oct 2023

Designing Visuo-Haptic Illusions For Virtual Reality Applications Using Floor-Based Shape-Changing Displays, Nargiz Askarbekkyzy, Yilong Lin, Kongpyung Moon, Andrea Bianchi, Seungwoo Je

IASDR Conference Series

Large-scale haptic displays offer the opportunity to create fully-immersive experiences in Virtual Reality (VR). In particular, floor-based pin-array shape displays allow the creation of worlds with complex textures and walkable terrain patterns. However, the size and resolution of these terrains are typically limited by the physical constraints of the actuating hardware, negatively impacting the designing of VR experiences. To overcome these limitations, we propose the usage of visuo-haptic illusions for floor-based shape displays, effectively creating the illusion for terrains of a larger size and of a higher resolution. Following closely related prior work, we have conducted two user studies with …

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The Use Of Life Cycle Assessment For Lightweight Product Design Based On Functional Unit, Nuria Goldáraz-Salamero, Jorge Sierra-Pérez Oct 2023

The Use Of Life Cycle Assessment For Lightweight Product Design Based On Functional Unit, Nuria Goldáraz-Salamero, Jorge Sierra-Pérez

IASDR Conference Series

The Life Cycle Assessment (LCA) methodology has traditionally been a tool to assist in the comparison between design alternatives. Currently, one of the established strategies in product eco-design will be the design of lightweight products. For this purpose, due to the nature of the LCA methodology, based on the inventory of materials in relation to a functional unit of the product, it can have a relevant role in the application of lightweight product design strategy. The present study addresses this approach with the analysis of a retail product, more specifically a supermarket shelf. Starting from a complete LCA with a …

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Developing A Child-Friendly Outdoor Public Playground For Children Aged 4-8, Through Co-Creation Mindset, Neda Batenipour Oct 2023

Developing A Child-Friendly Outdoor Public Playground For Children Aged 4-8, Through Co-Creation Mindset, Neda Batenipour

IASDR Conference Series

Outdoor playgrounds, as part of urban space, with their equipment/settings play an important role in child development. For designing a child-friendly playground, looking at a playground through the eyes of children as end users should be of prime importance for designers. This study presents a new framework and methodology for exploring design parameters based on users’ real needs and wants and finally designs a child-friendly outdoor public playground for children aged 4-8 years old. Existing problems, gaps, and opportunities in Wuppertal’s playgrounds – especially in the Nordbahntrasse and Parkour Park area – provide the rationale and need, as well as …

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An Investigation Into The Product Attachment Between Single-Person Household And Their Home Appliances, Ga-Eul Han, James Andrew Self, Chajoong Kim Oct 2023

An Investigation Into The Product Attachment Between Single-Person Household And Their Home Appliances, Ga-Eul Han, James Andrew Self, Chajoong Kim

IASDR Conference Series

Products that are emotionally bonded are more likely to be successful in the market than those that are not. Emotional bonding is defined as product attachment. It induces positive relationships between user and product by offering a more expansive, holistic approach to design for higher longevity from the sustainability perspective. Although it is an important factor in product development, little research has been done towards understanding product attachment, especially for home appliances. The study aimed to further understanding of product attachment in home appliance design. A total of ten home appliances were selected by cross-mapping of physical interaction density and …

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In-House Designers To Break Out Public Sector Auditing In A Manageable Way, Linda Meijer-Wassenaar, Marjorie Bakker-Joosse Oct 2023

In-House Designers To Break Out Public Sector Auditing In A Manageable Way, Linda Meijer-Wassenaar, Marjorie Bakker-Joosse

IASDR Conference Series

For Supreme Audit Institutions to live up to the expectations of Parliament and the public and meet the needs of the public sector organisations they audit, they need to break out of their traditional knowledge-driven role of public spending watchdogs. Human-centred design offers an alternative to more knowledge: knowledge-in-action. Yet, the current frame of auditors restrains them from experimenting with alternatives. This study shares our experiences as in-house designers at the Netherlands Court of Audit of enriching the current focus on siloed public administration with citizens’ perspectives and of finding alternative ways to increase audit impact. Moreover, we show the …

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