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Full-Text Articles in Art and Design

Innovative Collaboration And Co-Designing With Santhal And Mohli Tribes Of Dumka, India, Nilanjana Bairagi, Ajithsen Selvadhas, Sowndarya Archarya Oct 2023

Innovative Collaboration And Co-Designing With Santhal And Mohli Tribes Of Dumka, India, Nilanjana Bairagi, Ajithsen Selvadhas, Sowndarya Archarya

IASDR Conference Series

Tribal communities use locally available resources to fulfil their daily needs in India. Santhal and Mohli tribes in Jharkhand, India have an intergenerational skill of using bamboo and other natural fibres to make utility crafts like baskets and mats, which is used as a part of their lifestyle. However, it was limited in terms of product range and market reach, which resulted in the tribes’ livelihood stagnancy and other financial difficulties. Therefore, the objective of this research was design intervention and product development based on collaborative designing, as the researchers were outside of the tribal community. And also to propose …

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Changing Perspective On Social Inclusion And Design: Exploring The Concept Of Designing For Inclusive Attitudes, Daniele Busciantella-Ricci Oct 2023

Changing Perspective On Social Inclusion And Design: Exploring The Concept Of Designing For Inclusive Attitudes, Daniele Busciantella-Ricci

IASDR Conference Series

The pandemic increased disparities and exacerbated pre-existing inequalities. Attitudinal barriers and discrimination were also exacerbated by the pandemic effects. Some diversity conditions suffered more than others post-pandemic status because their needs were not embedded in the pandemic planning prior to COVID-19. Also, the pandemic effects underlined the importance of embedding Inclusion, Diversity, Equality and Accessibility strategies in complex contexts such as in healthcare systems. Therefore, the paper focuses on how improving inclusive attitudes through design for fighting discrimination and promoting diversity in society. However, traditional design for inclusion approaches does not provide instruments to address this aspect. Consequently, the paper …

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Forming Bacterial Cellulose: A Research Activity Exploiting Digital Fabrication Technologies., Patrizia Bolzan, Flavia Papile Oct 2023

Forming Bacterial Cellulose: A Research Activity Exploiting Digital Fabrication Technologies., Patrizia Bolzan, Flavia Papile

IASDR Conference Series

Bacterial Cellulose (BC) is a material gaining increasing interest in design research. Being produced by the fermentation of Kombucha tea, it is classified, as others, as “growing material”. Growing BC offers different research inputs in terms of producing cellulose without extraction practices, reversing the current raw material supply dynamics. By monitoring the materials growth, designers are able to customise shapes, colours, finishes and other aesthetic characteristics of the material while producing it. In this study different experimental activities concerning aesthetic characteristics of grown BC will be presented and discussed. To have a better control on the BC shaping it has …

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We’Ve Never Learned To Talk About It’: Considerations For Design Researchers To Address Intimacy And Sexuality., Yoni Lefévre, Niels Hendriks, Andrea Wilkinson Oct 2023

We’Ve Never Learned To Talk About It’: Considerations For Design Researchers To Address Intimacy And Sexuality., Yoni Lefévre, Niels Hendriks, Andrea Wilkinson

IASDR Conference Series

This paper aims to learn from existing design research literature on taboo topics to inform the development of a research project about sexual health in later life. Participatory design approaches can play a role to better understand the complexities of researching taboos and navigate in sensitive situations. A rapid literature review focused on taboos related to people’s individual sexual experiences of the body, resulted in identifying five actionable design considerations: 1) make taboos visible and interactive for people to respond to, 2) use humor to overcome the awkwardness of taboos, 3) design together on taboo subjects for more inclusive futures, …

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Community Empowerment: Lessons Learned From A Local Health Programme, Mariana Fonseca Braga, Alejandro Moreno-Rangel, Emmanuel Tsekleves Oct 2023

Community Empowerment: Lessons Learned From A Local Health Programme, Mariana Fonseca Braga, Alejandro Moreno-Rangel, Emmanuel Tsekleves

IASDR Conference Series

The use of complex public health systems to empower communities is often met with challenges and frustrations. Community empowerment programmes focus on improving mental and physical health needs, enabling individuals to become active members of the local community through collective actions. Design research plays a crucial role in understanding the interactions between health and communities. Healthier Fleetwood is a successful community empowerment program in the northwest of the UK, that connects residents with local services, groups, and events to foster a sense of community and encourage them to control their health and well-being. The success of this approach and its …

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Olfactory Stimulus As Design Material: Designing An Engaging Interaction Between User And Ai Chatbot, Cecilia Lee Oct 2023

Olfactory Stimulus As Design Material: Designing An Engaging Interaction Between User And Ai Chatbot, Cecilia Lee

IASDR Conference Series

This study explores the lack of user engagement challenge observed in human-AI chatbot interaction from a design research perspective. Olfactory stimulus has the most intimate linkage to the human brains that directly control human emotions, but it has been under-explored as design material for interaction design in human-chatbot interaction. This study inquires into how service designers can leverage the olfactory stimulus as potential design material to design for an interactive experience that enables value co-creation between user and chatbot, which results in enhanced user engagement. The challenge of user engagement is examined through the theoretical lens of service dominant logic …

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Combination Of Experiential Learning To Investigate Design Students’ Design Thinking Ability, Yu-Chen Chen, Hsi-Jen Chen, Chia-Han Yang Oct 2023

Combination Of Experiential Learning To Investigate Design Students’ Design Thinking Ability, Yu-Chen Chen, Hsi-Jen Chen, Chia-Han Yang

IASDR Conference Series

The study investigated the relationship between Experiential Learning and design students’ design thinking ability. Experiential Learning was divided into three modes: grasping experience, transforming experience, and the Learning styles, and design thinking ability was evaluated in four phases, Discover, Define, Develop, and Deliver. One hundred and four undergraduate students (from sophomore to senior) majoring in Industrial Design responded to the Learning Style Inventory-version 3.1 and the design thinking ability questionnaire. Independent Sample t-test and one-way ANOVA were employed to analyze the differences in design thinking ability associated with Experiential Learning. The findings of the study indicated that in the Define …

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Using Ar Hmd In Exhibition: Effects Of Guidance Methods And Spatial Relative Positions, Kexing Wang, Zhenlin Song, Xuanhui Liu, Pei Chen, Lingyun Sun Oct 2023

Using Ar Hmd In Exhibition: Effects Of Guidance Methods And Spatial Relative Positions, Kexing Wang, Zhenlin Song, Xuanhui Liu, Pei Chen, Lingyun Sun

IASDR Conference Series

AR devices have the potential to augment the space of exhibitions, provide flexible and diverse interactions between visitors and exhibits, and enhance the viewing experience. To keep the virtual objects from blocking the real exhibits, the virtual objects may appear out of view and cause extra searching efforts for the visitors. Current studies have provided multiple guidance methods to deal with the out-of-view problem, yet they haven’t provided specific advice in the exhibition scenario. This research conducted a within-subject experiment in an exhibition to compare three kinds of guidance methods (i.e., arrow, radar, and spatial sound) with relative positions covering …

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How Do Psi Labs Establish Legitimacy?: Dynamics, Approaches, And Knowledge Creation, Kazuki Mori, Hironori Iwasaki Oct 2023

How Do Psi Labs Establish Legitimacy?: Dynamics, Approaches, And Knowledge Creation, Kazuki Mori, Hironori Iwasaki

IASDR Conference Series

Public Sector Innovation Labs (PSI labs) have been increasingly established globally in response to the growing complexity of social issues. These labs typically adopt design-oriented approaches, which may engender potential conflicts with existing organizational cultures due to their exploratory nature. While this has led to the discussion on the organizational perspective to overcome such obstacles, previous research has emphasized the managerial layer, and there are limited discussions on establishing legitimacy on the part of PSI labs. To fill this gap, this paper examines the process of establishing legitimacy—how PSI Labs can gain approval, support, or continuous project opportunities from management …

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Creating National Strategy For Circular Design Through Co-Design: An Australian Perspective, Simon Lockrey, Allister Hill, Liam Fennessy, Helen Millicer, Richard Collins, Juliette Anich, Karli Verghese Oct 2023

Creating National Strategy For Circular Design Through Co-Design: An Australian Perspective, Simon Lockrey, Allister Hill, Liam Fennessy, Helen Millicer, Richard Collins, Juliette Anich, Karli Verghese

IASDR Conference Series

For years design has been touted as defining a significant portion of the environmental impacts of everyday products and systems. ‘Sustainability’ has been a lens often chosen to tackle related environmental issues that humanity faces; the Brundtland Report describes sustainable development as “development that meets the needs of the present without compromising the ability of future generations to meet their own needs.” Design focused on reducing the environmental impacts of materials embedded within products necessitates an engagement in whole systems and aligns with the rise of global product stewardship arrangements, waste export bans, the right-to-repair movement, and the circular economy. …

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Dip Into The Future: Building A Design Curriculum To Enable Design Students To Work With Machine Learning, Zhibin Zhou, Zhuoshu Li, Wenan Li, Yitao Fan, Weitao You Oct 2023

Dip Into The Future: Building A Design Curriculum To Enable Design Students To Work With Machine Learning, Zhibin Zhou, Zhuoshu Li, Wenan Li, Yitao Fan, Weitao You

IASDR Conference Series

Machine learning (ML) is used to enhance an increasing number of intelligent products, yet it is not a well-explored topic in user experience (UX) design education. ML is iteratively trained using collected data and its technical properties (e.g., accuracy rate) constantly change when it is used. It would be extremely difficult for UX design students to understand ML technology, not to mention identify design opportunities around ML, or implement an ML-enhanced design proposal. In particular, the growable nature of ML, such as its unpredictable, ever-changing, and data-driven nature, makes it difficult to apply ML in ideation and prototype. To prepare …

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Designing Ambi-Bracelet - An Interactive Bracelet For Ambient Communication Between Partners, Virve Inget, Heiko Müller, Hong Li Oct 2023

Designing Ambi-Bracelet - An Interactive Bracelet For Ambient Communication Between Partners, Virve Inget, Heiko Müller, Hong Li

IASDR Conference Series

In this paper, we address the theme of future products design, proposed a design for an ambient communication bracelet, which combines digital technology and with jewellery making tradition. The work presents an example of future visions where unobtrusive interactive wearables are used for emotional communication. The paper presents the concept design process and prototype for an interactive jewellery, Ambi-Bracelet. The interactive bracelet is targeted as an aesthetic and simple communication device between couples over distance. The work is especially relevant now, when the COVID-19 pandemic has challenged our way of socialising and communicating with our network of loved ones and …

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Designing Longevity Planning Blocks Through Experimental Participatory Observation And Interviews, Sheng-Hung Lee, Joseph F. Coughlin, Alexa Balmuth, Chaiwoo Lee, Lauren Cerino, Maria Yang, Eric Klopfer, Olivier L. De Weck, John Ochsendorf Oct 2023

Designing Longevity Planning Blocks Through Experimental Participatory Observation And Interviews, Sheng-Hung Lee, Joseph F. Coughlin, Alexa Balmuth, Chaiwoo Lee, Lauren Cerino, Maria Yang, Eric Klopfer, Olivier L. De Weck, John Ochsendorf

IASDR Conference Series

The financial industry is under a transformational shift to cater to the change in our demographics. Between 2015 and 2050, the ratio among the world’s population over 60 years old will nearly double (from 12% to 22%) according to WHO (World Health Organization) data in 2022. Without a doubt, financial planning involves a series of large, complicated challenges, especially considering different countries' political situations, diverse cultures, various birth rates, ethical issues, healthcare systems, emerging technologies, and economic conditions. The study explores how the usage of interactive, tangible artifacts and services, informed by Human-Centered Design and creative process, could empower people …

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Increasing Preventive Care Through Increased Access To Healthy Foods, Danijela Kaurin, Sarah Syed, Bahra Chabo, Gulad Ali, Adam Sagerman, Santosh Basapur Oct 2023

Increasing Preventive Care Through Increased Access To Healthy Foods, Danijela Kaurin, Sarah Syed, Bahra Chabo, Gulad Ali, Adam Sagerman, Santosh Basapur

IASDR Conference Series

Food deserts are areas that lack the availability of fresh, affordable, and nutritious foods. Almost half of the food in the United States of America is wasted every year, yet somehow there are thousands of food deserts. This lack of nutritious food for people of all ages negatively impacts health outcomes as chronic diseases like obesity, diabetes, and heart disease are rising quickly. Preventive care is a practice in which patients take the initiative to make healthier choices in life to prevent the onset or progression of chronic illness. An example of such initiatives is eating and preparing more nutritious …

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Designing The Prosthetic Appearance In Virtual Reality With The Collaboration Of Participants And Users, Ming-Huang Lin, Ling Lee Oct 2023

Designing The Prosthetic Appearance In Virtual Reality With The Collaboration Of Participants And Users, Ming-Huang Lin, Ling Lee

IASDR Conference Series

Based on the approach of research through design, this research combines virtual reality (VR) and participatory design method to develop and customize the appearance of wearable assistive devices. It attempts to test the efficiency of developing designs with the help of VR, especially the collaborative capabilities with various participants and users without design background. The study cases are three wearable assistive device users (one shoulder amputation (AE) case and two hand deformity cases) at our partner institution, Disabled Reconstruction Center of Taipei Veterans General Hospital, with the design goal of helping them design prosthetic accessories. The research focuses on testing …

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Design Sprints For Assistive Technology; A Discussion Advocating Co-Creation Between Design, Lived Experience And Occupational Therapy, Hana Phillips, Gianni Renda, Rachael Mcdonald Oct 2023

Design Sprints For Assistive Technology; A Discussion Advocating Co-Creation Between Design, Lived Experience And Occupational Therapy, Hana Phillips, Gianni Renda, Rachael Mcdonald

IASDR Conference Series

The World Health Organisation (WHO) see access to appropriate assistive technology as a human right. However, only one in ten people can access their assistive technology needs. Increasingly, we are seeing collaborative design practice within assistive technology, though it is far from normalised in practice. To explore the potential for collaborative design within assistive technology, we held two design sprints with People With Lived Experience Of Disability (PWLED), design professionals and occupational therapists. We then conducted focus groups to understand what participants learned in this process and the potential opportunities and challenges in implementing collaborative design practices in the current …

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Bio-Brutalism; Five Case Studies Framing The Emergence Of New Raw Aesthetics At The Intersection Of Material Regeneration, Environmental Design, And Craft, Fernando Galdon, Harry Hosker, Hugo Garcia, William Eliot, Anna Tsiganchuk, Shaoyu Wang, Delfina Fantini, Robert Phillips Oct 2023

Bio-Brutalism; Five Case Studies Framing The Emergence Of New Raw Aesthetics At The Intersection Of Material Regeneration, Environmental Design, And Craft, Fernando Galdon, Harry Hosker, Hugo Garcia, William Eliot, Anna Tsiganchuk, Shaoyu Wang, Delfina Fantini, Robert Phillips

IASDR Conference Series

As we move towards a regenerative paradigm for crafts, with new objectives, methods, and practices, questions arise regarding the aesthetics of these emerging forms. To address this issue, the main author developed a module aimed at exploring furniture design at the intersection of regenerative materials, structures, and aesthetics in greater depth. In this context, five cases have been selected to frame the quintessential characteristics of these new raw aesthetics.These case studies showcase varying approaches, with some generating new aesthetic qualities by introducing novel processes, while others embrace a strictly analogue approach to highlight literal aesthetics.The resulting aesthetics have been categorised …

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Building Design Agency Through Bodystorming, Stefana Broadbent, Valentina Auricchio, Marta Corubolo, Vanessa Monna Oct 2023

Building Design Agency Through Bodystorming, Stefana Broadbent, Valentina Auricchio, Marta Corubolo, Vanessa Monna

IASDR Conference Series

When addressing urgent issues such as climate change and the social impacts this will have on our future living environments, as designers and design educators, we must critically ask ourselves if the mindsets, approaches, processes, methods, and tools we know are appropriate or need inquiry to evolve. This paper presents an experimental technique the authors have been applying in the past four years of teaching in an international design studio that aims to imagine products and services for future uncertain times. In planning the course the main challenge was to understand which would be the best method for designers to …

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The Dronetic Moment: Future Of Drone Light Show & Lighting Design In Concerts, Pak Lam Sin, Soojin Jun Oct 2023

The Dronetic Moment: Future Of Drone Light Show & Lighting Design In Concerts, Pak Lam Sin, Soojin Jun

IASDR Conference Series

Stage lighting design in concerts are being transformed along the development of innovative advanced technologies. Drone technology and its potential practices are continuously examined. Adopting drone light shows in concerts is becoming the trend. The purpose of this research is to explore the potential of drone light show application in concerts. This paper will investigate the differences between stage lighting and drone light show in five main perspectives. Subjects who had experience watching drone light shows in concerts are recruited for survey and in-depth interview to gain insight of their experiences. Findings from the research show that contextual communication, large …

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Design Characteristics In Outdoor Seating Areas – A Study Of Coffee Shops In Hong Kong And Copenhagen, Mia Münster Oct 2023

Design Characteristics In Outdoor Seating Areas – A Study Of Coffee Shops In Hong Kong And Copenhagen, Mia Münster

IASDR Conference Series

Transitional spaces, or ‘in-between’ areas, those connecting the interior and exterior spaces of shops, cafés and restaurants–these are spheres of interaction between commercial and public spaces. In them, through the use of design elements, stores communicate the nature of their offerings, their services, and their values to the outside world; consumers, in turn, decode these elements as a part of their decision to patronize the store. Increasingly, these transitional spaces incorporate areas for outdoor seating. In these areas, parts of the surrounding neighborhood are pulled into the store’s sphere, while the store’s sphere is simultaneously projected into the surrounding area. …

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Co-Design For Interdisciplinary Research Communities, P.J. White, Colin Deevy, Brian Casey, Audrey Patocs, Parminder Raina Oct 2023

Co-Design For Interdisciplinary Research Communities, P.J. White, Colin Deevy, Brian Casey, Audrey Patocs, Parminder Raina

IASDR Conference Series

Complex research challenges facing society today require an integrative approach, therefore, interdisciplinary research is now required more often. By creating interdisciplinary research communities, we facilitate communication, collaboration, and knowledge sharing between researchers from different fields. It can however be difficult to create interdisciplinary communities within universities, but co-design methods have been seen as being beneficial in doing so. Reporting and reflecting on three case studies (including N=130 participants), this paper aims to explore the use of co-design methods in creating interdisciplinary research communities In this paper, we focus on two main characteristics of co-design workshops. 1. Design/ Scheduling and Planning …

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Climate Adaptation In Design Education: Applying A Four-Step Research By Design Strategy, Ifigenia Psarra, Luc Willekens Oct 2023

Climate Adaptation In Design Education: Applying A Four-Step Research By Design Strategy, Ifigenia Psarra, Luc Willekens

IASDR Conference Series

The purpose of this paper is to discuss the insights gained by testing in a design studio a particular research by design strategy, focusing on the generation of innovative climate adaptation solutions. The strategy is based on the Design Thinking Process and has been applied in the climate adaptation design studio, which took place in 2022 at a Master of Architecture degree program in the Netherlands. The case study area was the Zernike university campus in Groningen, the Netherlands, which is situated in the verge between the city and the surrounding rural landscape, facing the urgent climate change challenges of …

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The Challenge Of Hyperdistraction For Design Education, Joao Ferreira Oct 2023

The Challenge Of Hyperdistraction For Design Education, Joao Ferreira

IASDR Conference Series

This paper explores the concept of hyperdistraction, a cognitive state where a person constantly changes focus from one digital task to another and has a consistently low tolerance to boredom. The paper presents several studies that show that hyperdistraction is prevalent among younger generations, resulting in increased anxiety, poor mental health, and academic decline. Next, we highlight the challenges that design educators face to help students learn how to design in the face of a constant stream of information arriving at a rate the brain cannot process. We argue that managing attention is crucial for creative disciplines like design, which …

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Co-Creation Through Digital Fabrication Technology: A Systematic Literature Review, Sehrish Khan, Sohail Ahmed Soomro, Dorina Rajanen, Georgi V. Georgiev Oct 2023

Co-Creation Through Digital Fabrication Technology: A Systematic Literature Review, Sehrish Khan, Sohail Ahmed Soomro, Dorina Rajanen, Georgi V. Georgiev

IASDR Conference Series

Co-creation is one of the popular methods for designing nowadays. Similarly, digital fabrication technology (DFT) is commonly used in all design research, education, and manufacturing industries. DFT is considered an effective way to make prototypes of any design due to usage of multiple types of tools. DFT is mostly used in various fabrication spaces like fab labs and makerspaces. Therefore, using DFT in makerspaces to materialize a design using co-creation is apparently a desired scenario for making prototypes of design ideas. Previous research points towards the use of design thinking model while making designs in makerspaces using DFT. However, there …

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How Might We Design Alternative Worldviews? Assessing A Design Education Program For Business Professionals, Tomohide Mizuuchi, Daijiro Mizuno, Yasuhiro Yamasaki, Mizuki Tajima, Masafumi Kawachi Oct 2023

How Might We Design Alternative Worldviews? Assessing A Design Education Program For Business Professionals, Tomohide Mizuuchi, Daijiro Mizuno, Yasuhiro Yamasaki, Mizuki Tajima, Masafumi Kawachi

IASDR Conference Series

In recent years, there has been a need for design that contributes to "futuring" as Tony Fry points out. The emergence of educational programs that promote futuring, such as transition design seminars at Carnegie Mellon University, is beginning to be observed globally. Yet their business applications have not been fully designed in many cases, and effective design education on defuturing/futuring is urgently needed. Keeping the status quo while challenging the global environmental crisis has contradictions and limitations. To drive business, it is imperative to transition the underlying worldview itself. For such a transition to succeed, business professionals with the necessary …

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Social Innovation Through Regenerative Perspectives: A Theoretical Approach On Gender-Based Violence System, Raquel Lima Oct 2023

Social Innovation Through Regenerative Perspectives: A Theoretical Approach On Gender-Based Violence System, Raquel Lima

IASDR Conference Series

Regenerative theories are used in human and non-human dynamics in a sustainable perspective; however, their potential can flourish new applications to deal with other social challenges. This article explores a theoretical approach to possible uses of regenerative theories applied to the gender-based violence (GBV) system and its relevance in social innovation. The answers in GVB are conducted by the government and civil society institutions that collectively act on the field. Despite the efforts to end violence against women, there is a long road to deconstructing inequalities, and social and cultural structures that evidence and contribute to maintaining the phenomenon. Since …

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Ai Logic Of Care: Premises For Upgrading The Smart Bandages For Diabetic Chronic Wounds, Ignacio De La Torre Zapata, Tincuta Heinzel, Roberta Bernabei Oct 2023

Ai Logic Of Care: Premises For Upgrading The Smart Bandages For Diabetic Chronic Wounds, Ignacio De La Torre Zapata, Tincuta Heinzel, Roberta Bernabei

IASDR Conference Series

This paper addresses the relationship between the medical application design and the “logic of care” in the context of smart bandages for diabetic wounds. As one of the major medical issues that involve constant monitorisation, chronic wounds are the centre of interest to a number of stakeholders. From patients, caregivers and medical services providers involved in their monitoring and treatment, to engineers, material scientists and designers involved in the products used to treat them. The research of Annemarie Mol has demonstrated that we encounter two “logics” when it comes to medical interventions: the “logic of care” and the “logic of …

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The Problems Of Design-Based Interdisciplinary Learning, Chen Wenzhi Oct 2023

The Problems Of Design-Based Interdisciplinary Learning, Chen Wenzhi

IASDR Conference Series

The primary purpose of this study was to explore the challenges and difficulties of design-based interdisciplinary projects, the learning problems encountered by university students and the learning resources they used to overcome these problems. A total of 247 students participated in the survey. The study found that the main challenges and difficulties in design-based interdisciplinary learning included communication, the integration of different disciplines, the presence (or lack thereof) of students' collaboration skills, learning and cooperation difficulties with regard to different disciplines, and differences in thinking across disciplines. The problems students encountered included difficulties with interdisciplinary collaboration, inadequate professional guidance, personality …

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Prototyping A 7-Meter Frameless Dome As Emergency Shelter: Test Build Viability And Devise Team Strategies, Kyle Taniguchi, Joanna Hu, Jiayi Young Oct 2023

Prototyping A 7-Meter Frameless Dome As Emergency Shelter: Test Build Viability And Devise Team Strategies, Kyle Taniguchi, Joanna Hu, Jiayi Young

IASDR Conference Series

The COVID-19 pandemic profoundly impacted the world, highlighting existing inequalities, social injustices, and significant ecological and humanitarian crises. Adapting to a changing post-pandemic world necessitates a redesign of emergency shelters conducive for quick setup and takedown at the onset of an emergency. Geodesic domes are a possibility because of their structural strength, and they use the least amount of material while providing maximum interior space for the occupants. Although geodesic domes have widespread recognition and diverse contemporary uses, their inherent complex geometry poses difficulties in setting them up quickly. This construction challenge is due to the large number of required …

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More Than The Process, Exploring Themes In Dutch Public Service Design Practice Through Embedded Research, Maike Klip-Veltman, Jasper Van Kuijk, Maaike Kleinsmann Oct 2023

More Than The Process, Exploring Themes In Dutch Public Service Design Practice Through Embedded Research, Maike Klip-Veltman, Jasper Van Kuijk, Maaike Kleinsmann

IASDR Conference Series

Public service organizations (PSOs) link on the one hand the government and the law, and on the other hand citizens, via the delivery of public services. Based on the state of the art of standards, principles and processes of human/user-centered service design, we analyze the practices in Dutch PSOs. The basis for this are practices documented on a weblog by a practitioner-researcher reporting and reflecting on four projects over five years. Based on this online journal we identified five themes that influence human/user-centered service design in PSO-practices. 1) Tension between collective and individual needs, 2) Public services should be inclusive …

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