Extending The Horizon By Empowering Government Customer Service Officers With Acqar For Enhanced Citizen Service Delivery,
2023
Singapore Management University
Extending The Horizon By Empowering Government Customer Service Officers With Acqar For Enhanced Citizen Service Delivery, Hui Shan Lee, Shankararaman, Venky, Eng Lieh Ouh
Research Collection School Of Computing and Information Systems
A previous study on the use of the Empath library in the prediction of Service Level Agreements (SLA) reveals the quality levels required for meaningful interaction between government customer service officers and citizens. On the other hand, past implementation of the Citizen Question-Answer system (CQAS), a type of Question-Answer model, suggests that such models if put in place can empower government customer service officers to reply faster and better with recommended answers. This study builds upon the research outcomes from both arenas of studies and introduces an innovative system design that allows the officers to incorporate the outputs from Empath …
Video Sentiment Analysis For Child Safety,
2023
Singapore Management University
Video Sentiment Analysis For Child Safety, Yee Sen Tan, Nicole Anne Huiying Teo, Ezekiel En Zhe Ghe, Jolie Zhi Yi Fong, Zhaoxia Wang
Research Collection School Of Computing and Information Systems
The proliferation of online video content underscores the critical need for effective sentiment analysis, particularly in safeguarding children from potentially harmful material. This research addresses this concern by presenting a multimodal analysis method for assessing video sentiment, categorizing it as either positive (child-friendly) or negative (potentially harmful). This method leverages three key components: text analysis, facial expression analysis, and audio analysis, including music mood analysis, resulting in a comprehensive sentiment assessment. Our evaluation results validate the effectiveness of this approach, making significant contributions to the field of video sentiment analysis and bolstering child safety measures. This research serves as a …
Software Architecture In Practice: Challenges And Opportunities,
2023
Singapore Management University
Software Architecture In Practice: Challenges And Opportunities, Zhiyuan Wan, Yun Zhang, Xin Xia, Yi Jiang, David Lo
Research Collection School Of Computing and Information Systems
Software architecture has been an active research field for nearly four decades, in which previous studies make significant progress such as creating methods and techniques and building tools to support software architecture practice. Despite past efforts, we have little understanding of how practitioners perform software architecture related activities, and what challenges they face. Through interviews with 32 practitioners from 21 organizations across three continents, we identified challenges that practitioners face in software architecture practice during software development and maintenance. We reported on common software architecture activities at software requirements, design, construction and testing, and maintenance stages, as well as corresponding …
Mermaid: A Dataset And Framework For Multimodal Meme Semantic Understanding,
2023
Singapore Management University
Mermaid: A Dataset And Framework For Multimodal Meme Semantic Understanding, Shaun Toh, Adriel Kuek, Wen Haw Chong, Roy Ka Wei Lee
Research Collection School Of Computing and Information Systems
Memes are widely used to convey cultural and societal issues and have a significant impact on public opinion. However, little work has been done on understanding and explaining the semantics expressed in multimodal memes. To fill this research gap, we introduce MERMAID, a dataset consisting of 3,633 memes annotated with their entities and relations, and propose a novel MERF pipeline that extracts entities and their relationships in memes. Our framework combines state-of-the-art techniques from natural language processing and computer vision to extract text and image features and infer relationships between entities in memes. We evaluate the proposed framework on a …
Covariance-Based Causal Debiasing For Entity And Relation Extraction,
2023
Singapore Management University
Covariance-Based Causal Debiasing For Entity And Relation Extraction, Lin Ren, Yongbin Liu, Yixin Cao, Chunping Ouyang
Research Collection School Of Computing and Information Systems
Joint entity and relation extraction tasks aim to recognize named entities and extract relations simultaneously. Suffering from a variety of data biases, such as data selection bias, and distribution bias (out of distribution, long-tail distribution), serious concerns can be witnessed to threaten the model’s transferability, robustness, and generalization. In this work, we address the above problems from a causality perspective. We propose a novel causal framework called covariance and variance optimization framework (OVO) to optimize feature representations and conduct general debiasing. In particular, the proposed covariance optimizing (COP) minimizes characterizing features’ covariance for alleviating the selection and distribution bias and …
A Comprehensive Evaluation Of Large Language Models On Legal Judgment Prediction,
2023
Singapore Management University
A Comprehensive Evaluation Of Large Language Models On Legal Judgment Prediction, Ruihao Shui, Yixin Cao, Xiang Wang, Tat-Seng Chua
Research Collection School Of Computing and Information Systems
Large language models (LLMs) have demonstrated great potential for domain-specific applications, such as the law domain. However, recent disputes over GPT-4’s law evaluation raise questions concerning their performance in real-world legal tasks. To systematically investigate their competency in the law, we design practical baseline solutions based on LLMs and test on the task of legal judgment prediction. In our solutions, LLMs can work alone to answer open questions or coordinate with an information retrieval (IR) system to learn from similar cases or solve simplified multi-choice questions. We show that similar cases and multi-choice options, namely label candidates, included in prompts …
Metabox: A Benchmark Platform For Meta-Black-Box Optimization With Reinforcement Learning,
2023
Singapore Management University
Metabox: A Benchmark Platform For Meta-Black-Box Optimization With Reinforcement Learning, Zeyuan Ma, Hongshu Guo, Jiacheng Chen, Zhenrui Li, Guojun Peng, Yue-Jiao Gong, Yining Ma, Zhiguang Cao
Research Collection School Of Computing and Information Systems
Recently, Meta-Black-Box Optimization with Reinforcement Learning (MetaBBO-RL) has showcased the power of leveraging RL at the meta-level to mitigate manual fine-tuning of lower-level black-box optimizers. However, this field is hindered by the lack of a unified benchmark. To fill this gap, we introduce MetaBox, the first benchmark platform expressly tailored for developing and evaluating MetaBBO-RL methods. MetaBox offers a flexible algorithmic template that allows users to effortlessly implement their unique designs within the platform. Moreover, it provides a broad spectrum of over 300 problem instances, collected from synthetic to realistic scenarios, and an extensive library of 19 baseline methods, including …
Large Language Models As Source Planner For Personalized Knowledge-Grounded Dialogues,
2023
Singapore Management University
Large Language Models As Source Planner For Personalized Knowledge-Grounded Dialogues, Hongru Wang, Minda Hu, Yang Deng, Rui Wang, Fei Mi, Weichao Wang, Yasheng Wang, Wai-Chung Kwan, Irwin King, Kam-Fai Wong
Research Collection School Of Computing and Information Systems
Open-domain dialogue system usually requires different sources of knowledge to generate more informative and evidential responses. However, existing knowledge-grounded dialogue systems either focus on a single knowledge source or overlook the dependency between multiple sources of knowledge, which may result in generating inconsistent or even paradoxical responses. To incorporate multiple knowledge sources and dependencies between them, we propose SAFARI, a novel framework that leverages the exceptional capabilities of large language models (LLMs) in planning, understanding, and incorporating under both supervised and unsupervised settings. Specifically, SAFARI decouples the knowledge grounding into multiple sources and response generation, which allows easy extension to …
Make The U In Uda Matter: Invariant Consistency Learning For Unsupervised Domain Adaptation,
2023
Singapore Management University
Make The U In Uda Matter: Invariant Consistency Learning For Unsupervised Domain Adaptation, Zhongqi Yue, Qianru Sun, Hanwang Zhang
Research Collection School Of Computing and Information Systems
Domain Adaptation (DA) is always challenged by the spurious correlation between domain-invariant features (e.g., class identity) and domain-specific features (e.g., environment) that do not generalize to the target domain. Unfortunately, even enriched with additional unsupervised target domains, existing Unsupervised DA (UDA) methods still suffer from it. This is because the source domain supervision only considers the target domain samples as auxiliary data (e.g., by pseudo-labeling), yet the inherent distribution in the target domain—where the valuable de-correlation clues hide—is disregarded. We propose to make the U in UDA matter by giving equal status to the two domains. Specifically, we learn an …
Making Data Meaningful: Stakeholder Perceptions On Data Visualization And Data Management Practices Within A Multi-Tiered System Of Supports (Mtss),
2023
National Louis University
Making Data Meaningful: Stakeholder Perceptions On Data Visualization And Data Management Practices Within A Multi-Tiered System Of Supports (Mtss), Domenick Saia
Dissertations
Data-driven decision-making and collaboration are core pillars of a multi-tiered system of supports (MTSS); however, timely and accessible data use, as well as data literacy and visualization literacy skills, are challenges school leaders and educators face related to implementing such frameworks. I hypothesized efficient data management systems and data visualization tools enable school teams to predict student learning outcomes, readily communicate, and better understand student data. The purpose of this study design was to highlight a need for more efficient data structures that allow school stakeholders to balance their roles within an MTSS framework more effectively. The context of this …
Prompting And Evaluating Large Language Models For Proactive Dialogues: Clarification, Target-Guided, And Non-Collaboration,
2023
Singapore Management University
Prompting And Evaluating Large Language Models For Proactive Dialogues: Clarification, Target-Guided, And Non-Collaboration, Yang Deng, Lizi Liao, Liang Chen, Hongru Wang, Wenqiang Lei, Tat-Seng Chua
Research Collection School Of Computing and Information Systems
Conversational systems based on Large Language Models (LLMs), such as ChatGPT, show exceptional proficiency in context understanding and response generation. However, they still possess limitations, such as failing to ask clarifying questions to ambiguous queries or refuse users' unreasonable requests, both of which are considered as key aspects of a conversational agent's proactivity. This raises the question of whether LLM-based conversational systems are equipped to handle proactive dialogue problems. In this work, we conduct a comprehensive analysis of LLM-based conversational systems, specifically focusing on three key aspects of proactive dialogues: clarification, target-guided, and non-collaborative dialogues. To trigger the proactivity of …
Depwignn: A Depth-Wise Graph Neural Network For Multi-Hop Spatial Reasoning In Text,
2023
Singapore Management University
Depwignn: A Depth-Wise Graph Neural Network For Multi-Hop Spatial Reasoning In Text, Shuaiyi Li, Yang Deng, Wai Lam
Research Collection School Of Computing and Information Systems
Spatial reasoning in text plays a crucial role in various real-world applications. Existing approaches for spatial reasoning typically infer spatial relations from pure text, which overlook the gap between natural language and symbolic structures. Graph neural networks (GNNs) have showcased exceptional proficiency in inducing and aggregating symbolic structures. However, classical GNNs face challenges in handling multi-hop spatial reasoning due to the over-smoothing issue, i.e., the performance decreases substantially as the number of graph layers increases. To cope with these challenges, we propose a novel Depth-Wise Graph Neural Network (DepWiGNN). Specifically, we design a novel node memory scheme and aggregate the …
Unifying Text, Tables, And Images For Multimodal Question Answering,
2023
Singapore Management University
Unifying Text, Tables, And Images For Multimodal Question Answering, Haohao Luo, Ying Shen, Yang Deng
Research Collection School Of Computing and Information Systems
Multimodal question answering (MMQA), which aims to derive the answer from multiple knowledge modalities (e.g., text, tables, and images), has received increasing attention due to its board applications. Current approaches to MMQA often rely on single-modal or bi-modal QA models, which limits their ability to effectively integrate information across all modalities and leverage the power of pre-trained language models. To address these limitations, we propose a novel framework called UniMMQA, which unifies three different input modalities into a text-to-text format by employing position-enhanced table linearization and diversified image captioning techniques. Additionally, we enhance cross-modal reasoning by incorporating a multimodal rationale …
Customer Cybersecurity And Supplier Cost Management Strategy,
2023
Singapore Management University
Customer Cybersecurity And Supplier Cost Management Strategy, Xu Yang, Peng Liang, Nan Hu, Fujing Xue
Research Collection School Of Computing and Information Systems
In this paper, we explore the spillover effect of customer firms’ data breaches on their upstream supplier firms’ cost management strategies, proxied by cost stickiness. Our primary analyses suggest that data breaches suffered by customer firms are associated with a decrease in cost stickiness among supplier firms. Furthermore, the reductions in supplier cost stickiness are stronger if suppliers are managed by CEOs from national cultural groups with high uncertainty avoidance, low long-term orientations, and/or low individualism. In sum, the findings contribute to both Information Systems (IS) and Operations Management (OM) disciplines in terms of data breach, cost management strategy, and …
Self-Supervised Pseudo Multi-Class Pre-Training For Unsupervised Anomaly Detection And Segmentation In Medical Images,
2023
Singapore Management University
Self-Supervised Pseudo Multi-Class Pre-Training For Unsupervised Anomaly Detection And Segmentation In Medical Images, Yu Tian, Fengbei Liu, Guansong Pang, Yuanhong Chen, Yuyuan Liu, Johan W. Verjans, Rajvinder Singh, Gustavo Carneiro
Research Collection School Of Computing and Information Systems
Unsupervised anomaly detection (UAD) methods are trained with normal (or healthy) images only, but during testing, they are able to classify normal and abnormal (or disease) images. UAD is an important medical image analysis (MIA) method to be applied in disease screening problems because the training sets available for those problems usually contain only normal images. However, the exclusive reliance on normal images may result in the learning of ineffective low-dimensional image representations that are not sensitive enough to detect and segment unseen abnormal lesions of varying size, appearance, and shape. Pre-training UAD methods with self-supervised learning, based on computer …
Llm4vis: Explainable Visualization Recommendation Using Chatgpt,
2023
Singapore Management University
Llm4vis: Explainable Visualization Recommendation Using Chatgpt, Lei Wang, Songheng Zhang, Yun Wang, Ee-Peng Lim, Yong Wang
Research Collection School Of Computing and Information Systems
Data visualization is a powerful tool for exploring and communicating insights in various domains. To automate visualization choice for datasets, a task known as visualization recommendation has been proposed. Various machine-learning-based approaches have been developed for this purpose, but they often require a large corpus of dataset-visualization pairs for training and lack natural explanations for their results. To address this research gap, we propose LLM4Vis, a novel ChatGPT-based prompting approach to perform visualization recommendation and return human-like explanations using very few demonstration examples. Our approach involves feature description, demonstration example selection, explanation generation, demonstration example construction, and inference steps. To …
Memory Network-Based Interpreter Of User Preferences In Content-Aware Recommender Systems,
2023
Singapore Management University
Memory Network-Based Interpreter Of User Preferences In Content-Aware Recommender Systems, Nhu Thuat Tran, Hady W. Lauw
Research Collection School Of Computing and Information Systems
This article introduces a novel architecture for two objectives recommendation and interpretability in a unified model. We leverage textual content as a source of interpretability in content-aware recommender systems. The goal is to characterize user preferences with a set of human-understandable attributes, each is described by a single word, enabling comprehension of user interests behind item adoptions. This is achieved via a dedicated architecture, which is interpretable by design, involving two components for recommendation and interpretation. In particular, we seek an interpreter, which accepts holistic user’s representation from a recommender to output a set of activated attributes describing user preferences. …
Large Language Model Is Not A Good Few-Shot Information Extractor, But A Good Reranker For Hard Samples!,
2023
Singapore Management University
Large Language Model Is Not A Good Few-Shot Information Extractor, But A Good Reranker For Hard Samples!, Yubo Ma, Yixin Cao, Yongchin Hong, Aixin Sun
Research Collection School Of Computing and Information Systems
Large Language Models (LLMs) have made remarkable strides in various tasks. However, whether they are competitive few-shot solvers for information extraction (IE) tasks and surpass fine-tuned small Pre-trained Language Models (SLMs) remains an open problem. This paper aims to provide a thorough answer to this problem, and moreover, to explore an approach towards effective and economical IE systems that combine the strengths of LLMs and SLMs. Through extensive experiments on nine datasets across four IE tasks, we show that LLMs are not effective few-shot information extractors in general, given their unsatisfactory performance in most settings and the high latency and …
Robust Prompt Optimization For Large Language Models Against Distribution Shifts,
2023
National University of Singapore
Robust Prompt Optimization For Large Language Models Against Distribution Shifts, Moxin Li, Wenjie Wang, Fuli Feng, Yixin Cao, Jizhi Zhang, Tat-Seng Chua
Research Collection School Of Computing and Information Systems
Large Language Model (LLM) has demonstrated significant ability in various Natural Language Processing tasks. However, their effectiveness is highly dependent on the phrasing of the task prompt, leading to research on automatic prompt optimization using labeled task data. We reveal that these prompt optimization techniques are vulnerable to distribution shifts such as subpopulation shifts, which are common for LLMs in real-world scenarios such as customer reviews analysis. In this light, we propose a new problem of robust prompt optimization for LLMs against distribution shifts, which requires the prompt optimized over the labeled source group can simultaneously generalize to an unlabeled …
Molca: Molecular Graph-Language Modeling With Cross-Modal Projector And Uni-Modal Adapter,
2023
Singapore Management University
Molca: Molecular Graph-Language Modeling With Cross-Modal Projector And Uni-Modal Adapter, Zhiyuan Liu, Sihang Li, Yanchen Luo, Hao Fei, Yixin Cao, Kenji Kawaguchi, Xiang Wang, Tat-Seng Chua
Research Collection School Of Computing and Information Systems
Language Models (LMs) have demonstrated impressive molecule understanding ability on various 1D text-related tasks. However, they inherently lack 2D graph perception — a critical ability of human professionals in comprehending molecules’ topological structures. To bridge this gap, we propose MolCA: Molecular Graph-Language Modeling with Cross-Modal Projector and Uni-Modal Adapter. MolCA enables an LM (i.e., Galactica) to understand both text- and graph-based molecular contents via the cross-modal projector. Specifically, the cross-modal projector is implemented as a QFormer to connect a graph encoder’s representation space and an LM’s text space. Further, MolCA employs a uni-modal adapter (i.e., LoRA) for the LM’s efficient …
