Strategic Management Policy Commons^™

Strategies For Competitive Advantage In Libraries And Information Centers, De-Graft Johnson Dei, Linda Anane-Donkor

Library Philosophy and Practice (e-journal)

Libraries and information centers keep experiencing sluggish growth due to the absence of an integrated and coherent strategy that can be deployed to enable them to be competitive, have a competitive advantage, and gain market position. This study, therefore, sought to assess the strategies for competition in libraries and information centers and develop a framework that can be deployed in libraries and information centers for competitive advantage. The study adopted a conceptual and qualitative approach to research. Based on the review and analysis, the researcher developed a framework that suggests that technology (infrastructure, social media systems, gamification, and artificial intelligence) …

A Thanksgiving Without Family: A Covid-19 Employer Dilemma Case, Michael Dobbs

Journal of the North American Management Society

Based on an actual organization in the Midwest, this case describes the Director of an alcohol and drug rehabilitation center located in the Midwest and her adoption of policies to address the threat of Covid-19 to employees, clients, and the community. Names have been changed, but the facts of the case are based on employee descriptions of the organization, its director, and its new policies. The case presents students with an opportunity to wrestle with real-world situations that they themselves have faced and with which they are familiar. In this paper, I present the case itself, the worksheet assignment for …

Social Capital, Post-Industrial Society, And Faulty Industry Experience: Higher Education’S Engagement Opportunity In Applied Disciplines, Asa B. Wilson, Steven A. Stovall, Edward Crowley

Journal of the North American Management Society

Higher education faces two currents - declining social capital support and the post-industrial transition. Both impact the academy and its students. The associated challenges are discussed as engagement opportunities for the academy in applied disciplines. Also, the instructional value of faculty industry experience (IE) is defined as an attribute of social capital. It fosters student engagement while building an experiential learning bridge from the classroom to the workplace. A composite case based on faculty social capital backgrounds illustrates how faculty IE augments program development, academic rigor, student readiness, research creativity, industry linkages, and community impact. Follow-up research opportunities are identified.

The Importance Of Creativity As A Leadership Trait In Times Of Uncertainty, Niall C. Hegarty, Gerald Cusack

Journal of the North American Management Society

The purpose of this article is to illustrate that in times of uncertainty and crisis leadership creativity is the key ingredient in ensuring the survival of the firm. In such times there is no stock solution - one size does not fit all. Hence, the important trait of creativity is a crucial component needed in organizational leadership. The article progresses through the various types of creativity and challenges to survival of organizations that require the presence of creativity and develops a creative LOOP system to promote continued organizational creativity. Triggered by the presence of Covid-19 and the natural exploration of …

Building A Better Future For Christian Higher Education, Maria Ll Lam

Journal of the North American Management Society

This paper is an exploratory study concerning the perceptions of 16 diversity, equity, and inclusion (DEI) officers at nine Protestant evangelical Christian universities and six Catholic universities. Among these 16 DEI officers, 15 are people of color. 13 possess Ph.D. degrees and hold the highest administrative positions at their institutions. They are often required to address justice issues in their diversity initiatives if they don’t want to reproduce systematic institutional injustices in historically white-dominated Christian universities. They are working across multiple boundaries (i.e., boundary spanners) for institutional-level diversity changes. They all voice motivations to make institutional changes and 11 DEI …

Journal Management, Administration, And Promotion: The Power And Impact Of The Jnams Relaunch, Michael Dobbs, Heather S. Mcmillan

Journal of the North American Management Society

No abstract provided.

Importance Of Soft Skills Comparative Study With Cybersecurity Professionals In The Manufacturing And Finance Critical Sectors, Stanley Mierzwa, Mary Lind

Center for Cybersecurity

Cybersecurity professionals require and will benefit from having strong and competent technical and soft skills, knowledge, and abilities. Cyber-attacks continue to plague our organizations and businesses, and finding the individuals with the skills needed for industry teams to contend with these broad and varying types of breaches is essential. This research article will outline the results of a comparative quantitative study that compares the importance of soft skills or nontechnical competencies by information security and cybersecurity professionals in the finance and manufacturing critical infrastructure sectors. This research study used a validated survey instrument from a previous seminal study to capture …

Boycotting Campaigns And Consumption Practices: Insights From Egypt In The Aftermath Of The 2023 Gaza War, Maha Ahmed Zaki Dajani, Israa Lewaa, Hadia Fakhreldin

Business Administration

This study investigates the impact of Egyptian boycott campaigns following the Gaza war in 2023 on consumption behavior. It uses the lens of the Theory of Planned Behaviour (TPB) to examine how the intention to consume (or not to consume) originating from attitudes, social norms, and perceived behavioural control leads to intentions that are reflected in different consumption behaviours. This study uses a mixed methodology, where it blends quantitative statistical analysis with indepth qualitative interviews. First, a pilot study is carried out to ensure the relevance of the survey questions. Then an online questionnaire posted on social media and sent …

Prosocial Orientation Of The Firm, Arvind Agrawal

Mountain Plains Business Conference

This paper conceptualizes the prosocial orientation of the firm. With the ever-increasing contribution of firms toward social good, it is helpful to have a single concept that incorporates the social acts that a firm engages in. The prosocial behavior of a firm originates from the motives of society, decision-makers, stakeholders, and employees. A conceptual model of these relationships portends the benefits that accrue to the firm in its relationships with its suppliers, employees, customers, shareholders, and the government. However, managers are advised to be careful and avoid the incidence of free riding that such an interpersonal concept can engender.

The American Business Experience In China, Samuel Wilson

Mountain Plains Business Conference

US-China trade relations are now tightly interwoven, with both countries dependent on each other for consumer markets and production capabilities. After decades of major investment and heightened collaboration, however, recent years have witnessed the emergence of conflict and distrust, manifested in sanctions, tariffs, and trade wars. Under such circumstances, the question remains: What does the future hold for US-China trade relations, and the firm-level strategies of American multinational corporations operating in the PRC? This survey analyzes the current state of US-China business relations, and provides research directions for future studies on the next chapter of American business in the PRC.

Understanding The Governance And Inheritance Mechanism Of Fujian Merchants From The Perspective Of Modern Economics, Feiyan Zhang

Dissertations and Theses Collection (Open Access)

Under the general background of globalization and market economy, Chinese enterprises are embracing advanced governance models around the world, and facing the challenge of effectively combining them with local culture. In the history of China, Fujian (Min) merchants formed a famous commercial group, leaving modern enterprises some precious enlightenment in its unique governance and inheritance mechanism. This research will extensively explore the governance mechanism of Fujian commercial group and assess its potentials and enlightenment for application in the system of modern enterprises. This research aims to provide theoretical and practical guidance for the development of a governance model matching with …

Network Effects, Word Of Mouth, And Entry Performance: A Study Of Digital Freemium Products, Noman Shaheer, Liang Chen, Jingtao Yi, Sali Li, Huiwen Su

Research Collection Lee Kong Chian School Of Business

International entry research rarely examines strategies affecting entry performance in a target country, largely due to data limitations in the traditional multinational enterprise setting. However, the emergence of digital business with trackable international performance data helps address this gap. We utilize digital freemium products as our research context to examine the effect of two major demand-side strategies associated with freemium products, network effects and word-of-mouth (WOM), on entry performance across different institutional environments. By analyzing 1,891 freemium games, we show that lower network readiness of a target country strengthens the impact of network effects on entry performance whereas higher network …

Engaging Stakeholders In Public Sector Healthcare: Driving Transformation In The Eastern Cape Department Of Health's Re-Engineering Journey, Ella Rasmeni, Tando Rulashe, Hendrik Francois Conradie

BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi

The Eastern Cape Department of Health (ECDoH) is undergoing a re-engineering process to enhance service efficiency and address organizational inefficiencies, such as a bloated structure and excessive personnel costs. However, employees, as key stakeholders, were not meaningfully engaged in the process. This study investigates the role of stakeholder engagement in the ECDoH's transformative efforts, highlighting its impact on inclusivity, strategic alignment, and transparency. Grounded in a constructivist paradigm, this study adopts a qualitative approach using focus group discussions with 12 participants from diverse stakeholder groups. Thematic analysis revealed critical gaps in the ECDoH's engagement strategy, including the absence of a …

The Effect Of Nationalism On Governance Choices In Cross-Border Collaborations, Gokhan Ertug, Ilya R. P. Cuypers, Douglas Dow, Jesper Edman

Research Collection Lee Kong Chian School Of Business

We examine how nationalism influences governance choice in cross-border collaborations. While nationalism has historically been within the purview of political scientists, we demonstrate its relevance to management scholars by theorizing how nationalist attitudes and behaviors among decision-makers might shape strategic decisions about collaborations with foreign partners. Drawing on insights from the social psychology literature, we theorize how two attitudes commonly associated with nationalism, i.e., lower levels of trust and an unwillingness to work with foreigners, may increase decision-makers’ concerns about opportunistic behavior and invasiveness in cross-border collaborations. Integrating these insights into two key theories of governance choice, i.e., transaction cost …

The Piranhas: Endgame Of Banking In Indonesia, F. Mario Andaru, Bambang Hadinugroho

Journal of Global Business Insights

Neobank is a form of financial technology innovation that offers banking services without a branch office. This is a form of disruption in the banking industry. Therefore, this paper aims to look at the phenomenon regarding the shift in the banking industry due to the presence of neobanks and, at the same time, question whether this is the beginning of the extinction of conventional banking. Based on an analysis of the literature on fintech and digital banking from research, case studies, and news media in both English and Indonesian, this study discusses research related to neobank trends disrupting the conventional …

Us Restrictions On Science And Technology Venture Capital Flows To China: Impacts On High-Tech Industrial Development And Strategic Responses, Yuan Zhou, Zhiqing Wang, Yuchen Gao, Lan Xue

Bulletin of Chinese Academy of Sciences (Chinese Version)

Science and technology venture capital (STVC) provides financial and operational support for enterprise’s technological innovation, effectively mitigating risks in entrepreneurial activities. Foreign STVC, represented by that from the United States, has ever played a crucial role. The technology sector has emerged as the primary battleground in Sino-US strategic competition, with tightened restrictions on US-led STVC flows to China becoming a critical tool for suppressing Chinese technological advancement. The study systematically analyzes the key provisions of a series of U.S. legislative acts imposing sanctions on China’s science and technology innovation investments and assesses the characteristics of restriction measures during the Trump …

Essays On Empirical Investigation Of Extended Warranties Of Consumer Electronics, Vasavi Rayachoty

Graduate Theses and Dissertations

Extended warranties (EW) have gained significant traction as a powerful revenue stream for retailers, boasting substantial profit margins ranging from 50% to 70% (Bloomberg week). These warranties offer consumers peace of mind by providing additional protection beyond the standard manufacturer warranty and are to be purchased at an additional cost. By offering extended warranties, retailers can differentiate themselves in a competitive market, build stronger customer relationships, and enhance their overall profitability. However, effectively capitalizing on their potential necessitates a strategic approach. The extant literature is focused on studying extended warranties from the perspective of a consumer and lacks a retailer …

Essays On Membership Retailing In Omnichannel World, Aashish Pandey

Graduate Theses and Dissertations

The retail industry in the United States has experienced significant and sustained growth, with sales surpassing $7 trillion in 2022, reflecting a dynamic and competitive landscape. This growth has been particularly evident in the evolution of retail formats over the past four decades, marked by a decline in the market share of grocery stores and a corresponding increase in the dominance of supercenters and membership clubs. Membership club stores such as Sam’s Club, Costco, and BJ’s have emerged as key players, offering consumers access to large quantities of goods at lower prices, albeit requiring an annual membership fee. This dissertation …

Corporate Crisis Management: A Contemporary Best Practices Template, Vivek Narayan

Finance Undergraduate Honors Theses

This paper seeks to re-envision the crisis management framework used by organizations in their day-to-day activities. In the modern world, with exponential technological advancements, the social media age, and the 24/7 news cycle, crises have worsened in severity. Despite this, most literature on the subject is more than a decade old.

Incorporating past literature, this thesis demonstrates that society is in an “era of crises,” then defines and discusses the types and origins of these crises. It compares the topics of issues and crisis management before commentating on corporate and academic literature and ultimately previous 3-stage models for crisis management. …

A Theory Of Host Country Sentiments: An Illustration In Cross-Border Acquisitions, Daphne W. Yiu, William P. Wan, Xiaocong Tian, Kelly Xing Chen

Research Collection Lee Kong Chian School Of Business

Capitalizing on massive sentiment diffusion and mobilization aided by mass media and social media nowadays, we introduce a general theory of host country sentiments to illuminate the granular, context-situated, and time dynamic power of social sentiments. We posit that host country is a value-laden context wherein a foreign entity’s strategic action stimulates host country stakeholders’ social sentiments and engagement in systems of discourses (“sentiment arousal”), mobilizes social sentiments toward the foreign entity (“sentiment competence”), and legitimizes social sentiments and the strategic action of the foreign entity (“sentiment resonance”). To test our theory, we employ a context of inward acquisitions by …

Ceo Career Variety And Corporate Entrepreneurship, Shuang Liu

All Dissertations

Corporate entrepreneurship enables more nimble, responsive, effective and efficient corporate response to increasingly demanding competitive conditions. To fill the gap in the literature concerning the role of CEO experiences on CE, this study, based on upper echelons and ambidexterity theory, examines the influence of CEO career variety on CE by classifying CEO industry and function experiences into four categories: Functional Orchestrators, Focused Experts, Industry Navigators, and Holistic Polymaths. Utilizing a dataset with 22,544 observations from the S&P 1500 index, spanning from 1992 to 2024, ANCOVA analyses are used to assess the impact of each CEO type on CE. The findings …

Ceo Humility And Corporate Social Irresponsibility: Evidence Based On A New Unobtrusive Measure, Amy Y. Ou, Qian Lu, Xina Li, Chi-Nien Chung, Guoli Chen

Research Collection Lee Kong Chian School Of Business

Chief executive officers (CEOs) are expected to guard their firms against corporate social irresponsibility (CSIR) incidents. In this study, we hypothesize that CEO humility relates negatively to CSIR occurrence and positively to correction because of CEO preferences for protecting stakeholder interests and employing systematic information processing. These associations are stronger in industries with a high number of CSIR incidents and when top management teams have a higher ratio of gender and racial minorities. We develop and validate a new unobtrusive measure of CEO humility by using automated, objective behavioral indicators derived from earnings conference call transcripts. Our arguments and hypotheses …

Organizational Control And Technological Capabilities: The Moderating Role Of Family Influence On The Firm, Sean Leahy

Dissertations

This dissertation examines the influence of organizational controls on technological capabilities in privately owned U.S. corporations, with a specific focus on family-owned businesses. The primary objective of the study was to investigate how formal controls (process and outcome) and clan controls (informal practices) impact technological innovation and competence. Using a quantitative approach, data were collected from 177 individuals and analyzed through partial least squares structural equation modeling (PLS-SEM) path analysis. The findings indicate a significant relationship between formal controls and technological capabilities. However, the interaction of family influence on this dynamic was not supported. Results also revealed a robust association …

Strategic Flexibility And Its Role In Enhancing Institutional Excellence In The Police Case Study: The Eastern Region Police Department Of The General Command Of Sharjah Police, Abdalla Alkabouri

Journal of Police and Legal Sciences

This study aimed to know the role of strategic flexibility on the institutional excellence in the Eastern Region Police Department affiliated with the Sharjah Police Command, It was chosen because two of the service delivery centers obtained five stars within the government excellence system for the year 2023 in the country. The study used the descriptive analytical approach, a questionnaire was constructed as a tool for collecting information that is appropriate to the objectives of the study and its specific variables. A number of 82 questionnaires were distributed to the officers of the Eastern Province Police Department, who are the …

Igniting Creativity In An Organisational Rainforest, Reddi Kotha, Lipika Bhattacharya, Ravi Arora

Asian Management Insights

Tata Group’s quest for Open Innovation.

1. Open Innovation advocates collaborative relationships, emphasising a dual-flow approach that integrates the best ideas within and outside of a firm.

2. Tata Group’s implementation of the Open Innovation model has created a conducive environment for innovation, enabling cross-boundary idea exchanges and establishing strategic partnerships with diverse stakeholders.

3. ‘Seekers’ and ‘ideators’ build a community-driven Open Innovation model that sustains a supportive ecosystem and innovation across a decentralised conglomerate like Tata Group.

Adherence To Governance Patterns: How Institutional Work And Knowledge Dissemination Influence The Institutionalization Of Brazilian Industrial Clusters?, Mácio Jacometti, Sandro A. Gonçalves, Leandro Bonfim, Luiz C. Oliveira

Faculty Journal Articles

Purpose – This article examines how the institutional work of inducing agents and the dissemination of knowledge among induced immersed actors have influenced adherence to governance standards in Brazilian industrial clusters.

Theoretical framework – We use institutional theory to frame the relationships between embedded firms through regulatory, normative, and cultural-cognitive pillars and the view of field-level agents engaged in institutional work, who share knowledge to induce adherence to governance standards.

Design/methodology/approach – We adopted a mixed methods research design, examining 96 companies in three Brazilian industrial clusters. We used WABA analysis to test our model within and between clusters using …

Supplier-Complementor Alliances: Enhancing Value Creation For The Ecosystem, Liang Chen

Asian Management Insights

1. Suppliers can better protect their positions in an ecosystem by building stronger relationships with ‘complementors’, which are businesses that offer products or services that enhance the value of the core product. Such supplier-complementor alliances (SCAs) can enhance the value of the entire ecosystem, including that of the leader.

2. SCAs such as Nvidia-Adobe drive innovation by encouraging suppliers to develop products that cater to broader needs beyond the ecosystem leader’s specific demands. This strategic alignment between suppliers and complementors also ensures that suppliers build a more resilient and diversified business model.

3. SCAs present both opportunities and challenges within …

Entrepreneurial (Re)Vision, Patricia Lui, Jovina Ang, Lipika Bhattacharya

Asian Management Insights

Transforming DMK footwear for the next-gen market.

Essays On Artificial Intelligence (Ai) In Management, Bowen Zhou

Dissertations and Theses Collection (Open Access)

This dissertation comprises three essays that investigate the transformative potential of Artificial Intelligence (AI) in business.

Chapter 1 investigates the fundamental issue of how integrating AI within R&D activities influences a firm’s market value. We developed an "AI Index" using patent data and textual analysis. Interestingly, empirical results indicate a negative correlation between AI integration and market value. However, this does not suggest that AI is an unviable avenue for exploration. Further analysis of the boundary conditions reveals that complementary assets are crucial for successful commercialisation, highlighting that while AI adoption is costly, these assets significantly enhance its market value. …

Competing With The Platform: Complementor Positioning And Cross-Platform Response To Entry, Aldona Kapacinskaite, Ahmadreza Mostajabi

Research Collection Lee Kong Chian School Of Business

Research SummaryThis study contrasts traditional entry dynamics with platform owner entry into a complementor market and examines cross-platform complementor response to competition with the platform. Generalists experience low repositioning cost and are more likely to shift effort away, while specialists focus their effort on the focal platform. We examine Apple's “Files” app entry and find support for our hypotheses: generalists shift effort toward the competing platform, while specialists double down on the focal platform. Moreover, empirically comparing Apple's entry with that of other large firms, we find that only the platform owner elicits a strong complementor response. This article contributes …