Social Work Commons^™

Case-Supportive Technology Virginia - Intervention Background, Quality Improvement Center For Workforce Development (Qic-Wd)

Intervention Summaries

What are technology supports and why were they selected?

According to Berzin, Singer, & Chan, 2015, one of the “12 Grand Challenges of Social Work” is a focus on practice innovation through technology in the digital age. The premise is that by integrating technology into the field of social work and creating practice innovations through information communication technology (ICT), transformative social change will be facilitated. ICT tools include computers for data input and analysis, management information systems (MIS) to capture and record client case information, tapping into to the web to further facilitate access to information and communication via …

Case-Supportive Technology Virginia - Site Intervention Logic Model, Quality Improvement Center For Workforce Development (Qic-Wd)

Intervention Summaries

Each QIC-WD site developed a logic model to serve as a visual representation of their selected intervention. All logic models included four main components: inputs, activities, outputs, and outcomes. Collectively, these demonstrate the resources and actions required to implement the program, as well as the associated result or changes anticipated through implementation of the program. The hypothesized relationships are represented by the pathways connecting the listed activities and anticipated outcomes. For more information see Site Overview.

Case-Supportive Technology Virginia - Evaluation Overview, Quality Improvement Center For Workforce Development (Qic-Wd)

Intervention Summaries

The QIC-WD evaluation was conducted with the support of the Virginia Department of Social Services to determine if a Case-Supportive Technology intervention was effective in improving workforce and child welfare outcomes.

Research Questions

The site-level evaluation for Virginia was designed to understand implementation of and outcomes related to two technology innovations: (1) transcription and (2) a mobility application. See the Intervention Overview for more information.

Relationships among intervention components, outputs, and outcomes were mapped out in Virginia’s logic model. Initial research questions of interest included how well the components of the intervention were received by staff, usage of the …

Case-Supportive Technology Virginia - Implementation Overview, Quality Improvement Center For Workforce Development (Qic-Wd)

Intervention Summaries

The Implementation Team

The QIC-WD worked with the Virginia Department of Social Services (VDSS) to establish a Workforce Development Council to lead the development and implementation of their case-supportive technology intervention. The Workforce Development Council was composed of representatives from local departments of social services (LDSS), including frontline caseworkers, supervisors, and directors, as well as regional and state VDSS staff. Additional members of the Workforce Development Council included the Site Implementation Manager (SIM), the Data Coordinator, and four members of the QIC-WD (representing expertise in workforce, implementation, and two for evaluation given the expedited timeline of the project and …

Case-Supportive Technology Virginia - Theory Of Change, Quality Improvement Center For Workforce Development (Qic-Wd)

Intervention Summaries

During the needs assessment process, a theory of change was developed for the primary area of need identified in partnership with the Virginia Department of Social Services (VDSS). Through a series of steps and causal links, a theory of change provides a roadmap to address the root causes of an identified workforce problem and describes how and why changes are expected to lead to the desired outcomes. In Virginia, the theory was informed by the needs assessment process conducted by VDSS prior to the involvement of the Quality Improvement Center for Workforce Development (QIC-WD). They found that the biggest complaint …

Telework Washington - Site Intervention Logic Model, Quality Improvement Center For Workforce Development (Qic-Wd)

Intervention Summaries

Each QIC-WD site developed a logic model to serve as a visual representation of their selected intervention. All logic models included four main components: inputs, activities, outputs, and outcomes. Collectively, these demonstrate the resources and actions required to implement the program, as well as the associated result or changes anticipated through implementation of the program. The hypothesized relationships are represented by the pathways connecting the listed activities and anticipated outcomes. For more information see Site Overview.

Telework Washington - Evaluation Overview, Quality Improvement Center For Workforce Development (Qic-Wd)

Intervention Summaries

The QIC-WD evaluation was conducted with the support of the Washington State Department of Children, Youth & Families (DCYF) to determine if a telework program was effective in improving workforce and child welfare outcomes. The evaluation, as outlined in the Logic Model, was approved by the Washington State Institutional Review Board (IRB).

Research Questions

The evaluation included two components, a process evaluation and an outcome evaluation. The following research questions were used to guide the evaluations.

Process Evaluation Questions

• Were telework-eligible staff aware of the telework program and its timelines, and do they understand how to obtain information about …

Telework Washington - Implementation Overview, Quality Improvement Center For Workforce Development (Qic-Wd)

Intervention Summaries

Implementation Team

The QIC-WD worked with the Washington Department of Children, Youth & Families (DCYF) to establish an implementation team to lead the development and implementation of their intervention. The Implementation Team was composed of representatives from Human Resources (HR), Information Technology (IT), Training, Continuous Quality Improvement, Union representatives, regionally based DCYF frontline staff and administrators, DCYF leadership, the Site Implementation Manager (SIM), the Data Coordinator (DC), and three members of the QIC-WD (representing expertise in workforce, implementation, and evaluation). The SIM and Data Coordinator positions were partially funded by the QIC-WD. All team members were recruited by DCYF …

Telework Washington - Theory Of Change, Quality Improvement Center For Workforce Development (Qic-Wd)

Intervention Summaries

During the needs assessment process, theories of change were developed for the three primary areas of need identified in partnership with the Washington State Department of Children, Youth and Families. Through a series of steps and causal links, a theory of change provides a roadmap to address the root causes of an identified workforce problem and describes how and why changes are expected to lead to the desired outcomes. In Washington, the theories were informed by various aspects of the needs assessment process (e.g., survey data, root cause analyses, implementation team input) and relevant research on the targeted workforce problems. …

Telework Washington - Dcyf Telework Handbook, Quality Improvement Center For Workforce Development (Qic-Wd)

Intervention Summaries

No abstract provided.

Telework Washington - Dcyf Telework Employee Self-Assessment, Quality Improvement Center For Workforce Development (Qic-Wd)

Intervention Summaries

No abstract provided.

Sw 601 Handout, Ashley Rosener

Handouts

Library Resources for Social Work 601 graduate class.

Dukungan Sosial Dari Orang Tua Asuh Kepada Anak Berhadapan Dengan Hukum Dalam Proses Rehabilitasi Sosial, Muhamad Rizky Hidayat, Annisah Annisah, Dwi Amalia Chandra Sekar

Jurnal Ilmu Kesejahteraan Sosial

The social rehabilitation process in which children face legal conflict is not easy, especially when they are far from their families. This article aims to examine the forms and benefits of social support from foster parents to Children in Conflict with the Law (ABH) who are undergoing the process of social rehabilitation. Descriptive qualitative research was conducted at the Social Rehabilitation Center for Children who Need Special Protection (BRSAMPK). This research was conducted in March-July 2021. Data collection was carried out through in-depth interviews with 13 informants, consisting of children in conflict with the law, heads of social services and …

Telework Washington - Intervention Background, Quality Improvement Center For Workforce Development (Qic-Wd)

Intervention Summaries

What is telework and why was it selected?

Telework is a type of alternative work arrangement in which employees perform some or all of their job duties at an approved location other than their official worksite. Other labels for telework include telecommuting, remote work, mobile work, virtual work, distance work, distributed work, work from/at home, and flexplace, though definitions can vary (e.g., Allen, Golden, & Shockley, 2015).

The Washington Department of Children, Youth & Families (DCYF) selected telework in response to several factors identified during the exploration phase of the project:

• surveys showing staff dissatisfaction with the limited mobility …

Telework Washington - Key Findings, Quality Improvement Center For Workforce Development (Qic-Wd)

Intervention Summaries

Background

Washington’s Department of Children, Youth & Families (DCYF) began working with the QIC-WD in 2017 to better understand its workforce challenges and address its external turnover rate of about 26%. The team examined many contributing factors through a needs assessment and designed a telework intervention. In addition to meeting project criteria, two other factors made telework a good fit as the QIC-WD intervention: 1) Child Welfare Field Operations (CWFO) had recent experience with implementing telework as a pilot project, and there was interest in expansion; and 2) there was a new executive order from the governor that required …

Telework Washington - Needs Assessment Summary, Quality Improvement Center For Workforce Development (Qic-Wd)

Intervention Summaries

Exploration of Needs

The Quality Improvement Center for Workforce Development (QIC-WD) worked with the Washington Department of Children, Youth & Families (DCYF) to conduct a needs assessment. A variety of information was explored to learn about the workforce and the agency’s child welfare workforce practices, including 1) recruitment, hiring, and retention metrics and processes, 2) organizational culture and climate, and 3) other workforce processes and initiatives, such as onboarding, mentoring, supervision, performance management, and employee recognition. More specifically, four major types of information were considered:

1. objective data from various agency databases and reports;
2. subjective perceptions of staff and supervisors, …

Telework Washington - Intervention Overview, Quality Improvement Center For Workforce Development (Qic-Wd)

Intervention Summaries

The Washington Department of Children, Youth & Families (DCYF) Child Welfare Field Operations (CWYO) telework program was developed by reviewing policies, practices, experiences and research distilled from materials produced by numerous federal and state agencies (for example, www.telework.gov). (At the time of intervention development, the QIC-WD was unable to identify child welfare agencies with formal telework policies and protocols.) In addition, the experiences of approximately 30 Field Operations Intake workers who participated in a DCYF 2018 telework pilot also contributed to developing the telework program. Lastly, the project’s Implementation Team informed the feasibility of a telework program for DCYF …

Telework Washington - Final Summary, Quality Improvement Center For Workforce Development (Qic-Wd)

Intervention Summaries

Designing a Telework Strategy to Improve Retention

Washington Department of Children, Youth & Families (DCYF) is a state-operated child welfare system. Child Welfare Field Operations is divided into six regions and employs approximately 2,200 people who are responsible for the direct service to children and families with active child welfare cases. In 2017, DCYF had an annual external turnover rate of about 26%. They applied to be a QIC-WD site with the goal of strengthening their child welfare workforce.

When DCYF started working with the Quality Improvement Center for Workforce Development (QIC-WD), an Implementation Team¬¬ was established to participate in …

Telework Washington - Site Overview, Quality Improvement Center For Workforce Development (Qic-Wd)

Intervention Summaries

The Washington Department of Children, Youth & Families (DCYF) is a cabinet-level agency focused on the well-being of children, with a vision that "Washington state’s children and youth grow up safe and healthy— thriving physically, emotionally and academically, nurtured by family and community." As a newly established state agency, DCYF oversees several services previously offered through the state Department of Social and Health Services (DSHS) and the Department of Early Learning (DEL). These include all programs from the Children’s Administration formerly in DSHS, such as Child Protective Services’ investigations and Family Assessment Response, licensed foster care, and adoption support. Also …

Honoring God: Purity In A Promiscuous World, Tonnette Kellett

Doctor of Leadership

A significant number of Native American girls get pregnant in their teens, permanently affecting their future. This issue has been observed both within the Choctaw communities in Mississippi and among local churches surrounding the reservation of the Mississippi Band of Choctaw Indians. The project, Teenage Consequences, was developed through stakeholder workshops and feedback and is a result of the independent research of a much larger project entitled Honoring God: Purity in a Promiscuous World. Five videos have been created and uploaded to YouTube and TikTok. Moreover, the content will be a curriculum in nearby churches catering to Native American communities …

Are Parental Nonstandard Work Schedules A Barrier To Their School Involvement?, Kess Ballentine, Alejandra Ros Pilarz

Social Work Faculty Publications

Parental school involvement is consistently associated with better child development outcomes. Although parental work schedules are expected to shape school involvement, little empirical research examines this relationship. Using nationally representative data from the Early Childhood Longitudinal Study, Kindergarten Cohort 2010-11, (N=6,047), we estimated associations between parents’ work schedules and multiple indicators of school involvement. Compared to daytime schedules, flexible variable schedules were associated with more parental school involvement. Working a regular nonstandard schedule or employer-set variable schedule was not associated with school involvement, except that working nights was associated with attending fewer school events. We found limited evidence of heterogeneity …

Feasibility In Embedding Charismatic Leadership Strategies Into Social Work Applications, Lana Grinev

Doctorate of Social Work (DSW) Capstones 2024-

The six key charismatic leadership characteristics (i.e., communication, compassion, confidence, creativity, determination, and vision) are shown methodologically, thematically, and theoretically to provide organizations and systems with desired outcomes and results. This short generic qualitative inquiry review will provide evidence that the six key charismatic leadership characteristics are currently systematically employed in multiple diverse occupational and research settings to improve followers' goals and responses. Aligning existing leadership strategies to complement the six main charismatic leadership characteristics over recommended occupational competencies finds that charismatic leadership is a parallel process of leadership and management for social workers and other occupational domains, particularly within …

Social Workers: A Missing Piece Of The Puzzle To School Gun Violence Intervention, Richard L. Glover

Doctorate of Social Work (DSW) Capstones 2024-

According to Centers for Disease Control and Prevention (2023) data, firearm deaths among youth are a chief public health crisis in the United States. The problem of gun violence is particularly concerning when incidents occur in schools. School stakeholders expect schools to be safe havens, particularly parents and their children. Every reported fatal incident at a school violates safety and security expectations. When the fatality involves gun violence, reactions are quick, varied, and pronounced, reflecting a range of emotions, including outrage, concern, frustration, and resignation. This paper will build a framework for a model grounded in a comprehensive literature review. …

Breaking Down Barriers: Improving Asian American Mental Health, Zhen Yang

Doctorate of Social Work (DSW) Capstones 2024-

Mental illness is a significant concern affecting millions of people in the United States every year. According to the National Alliance on Mental Illness (NAMI), one in five U.S. adults and one in six U.S. youth experience a mental health illness yearly. Shockingly, 50% of all lifetime mental illnesses begin by the age of 14, and 75% by the age of 24. According to the Centers for Disease Control and Prevention (CDC, 2023), 37% of Asian American adults reported that their mental health status was "not good." Astonishingly, 73.1% of these individuals did not receive treatment, compared to 56.7% of …

Addressing Pedagogical Challenges In Teaching Social Justice Issues: Are We Scared Yet?, Laneshia R. Conner, Rujeko Machinga

Social Work Faculty Publications

While films are popular as teaching tools in social work education, to critique social inequalities, horror films have not been the conventional genre. This teaching note describes the creation and deployment of a course that uses horror films to address social justice issues as part of different critical reflection, which is linked to practice wisdom. The author describes the structure of course, readings, activities, and reflections for expanding the use of this genre and well as limitations. The
use of horror films can be a useful and salient tool to engage students to draw upon social constructions of what it …

Unlocking Children’S Potential Through Play: Improving Early Childhood Experiences In Nyarufunzo Village, Sereverien Ngarukiye, Sereverien Ngarukiye

Regis University Student Publications (comprehensive collection)

From the study conducted in February 2024, 80 parents with children under the age of 6 participated in the research. 68 parents (38 women and 30 men) who participated in the survey live in Kigali city and have a bachelor’s degree or beyond. Other 12 parents, 4 men and 7 women, who participated in both focus group discussions and in a survey are parents who live in Nyarufunzo village and have a high school degree or below. This last group of parents has similarities to my village where I was born from where the majority of parents have finished primary …

The Unhoused’S Ability To File Grievances For Mistreatment, Stephen Claybaker

Senior Honors Projects

Being unhoused is a situation with various detrimental effects on the individual. These can range from the obvious, such as lacking a proper place to live, to ones often overlooked, such as losing representative ability and the chance to advocate for oneself. This study examines the unhoused’s ability to file grievances against social service providers for mistreatment. This project was completed during the summer of 2023 while interning at Northeast Ohio Coalition for the Homeless (NEOCH) via John Carroll’s Summer in the City program. The research was conducted qualitatively through select interviews of key community members, empirical observations while on …

“The Program Encourages People Not To Have A Heavy Heart”: A Qualitative Study Of A Family Strengthening Program In Kenya, Johanna K. P. Greeson, John Gyourko, Sarah Wasch, Christopher Page

Department of Social Work - Faculty Scholarship

There are millions of street-connected children worldwide, with thousands estimated in Kenya. Many child-serving organizations - including Agape Children’s Ministry (Agape) in western Kenya - provide rehabilitation and family reintegration services to remove children from the streets and reunite them with their families. This study aims to elucidate barriers and facilitators of Agape’s Family Strengthening Program (FSP) and elicit feedback. Twelve children and 12 caregivers who participated in the FSP, as well as 11 Agape staff, participated in semi-structured, in-depth interviews for this study. Salient child/caregiver themes include: (1) spirituality/religion, (2) reflections on the FSP, (3) reflections on Agape, and …

The Stark Implications Of Abolishing Child Welfare: An Alternative Path Toward Support And Safety, Antonio R. Garcia, Jill Duerr Berrick, Melissa Jonson-Reid, Richard P. Barth, John Gyourko, Patricia Kohl, Johanna K. P. Greeson, Brett Drake, Victoria Cook

Department of Social Work - Faculty Scholarship

Scholars and advocates are at odds about how to achieve higher levels of child safety and permanency. Calls for change include the recent upEND focus on eradication of child welfare services to a radical refocusing of the present system towards prevention/early intervention. To clarify the implications of reform over abolition, we seek to portray a future in which the abolition of child welfare has occurred, in juxtaposition to maintaining four core elements of established child maltreatment programmes around the world: (1) receiving and responding to community signals about the risk to children; (2) assessment of need coupled with a proportionate …

Factors That Inhibit And Support The Work Of School-Based Mental Health Providers, David B. Naff, Jennifer Murphy, Alexandra Javna, Wyatt Aldrich, Erin Standish, Jeen Joy, Ciana Cross, Sandra Saji

MERC Publications

This research brief comes from the MERC Supporting Mental Health in Schools study. Launched in 2021 in the wake of the COVID-19 pandemic, this study explores research-based strategies for supporting mental health in PK-12 school settings, as well as the emotional and professional capacity of PK-12 faculty and staff in the MERC region to support the social and emotional wellness of their students. This brief shares takeaways from a systematic literature review that highlight the factors that inhibit and support the work of school-based mental health providers, including school counselors, school social workers, and school psychologists. It outlines the roles …