Higher Education Administration Commons^™

Examining The Need For Customized Satisfaction Survey Instruments Measuring Brand Loyalty For Higher Educational Institutions, Kendrick W. Brunson

Kendrick W. Brunson

The success or failure of service-based organizations is determined in large part by consumers’ perceived value of those services. Value can be measured in terms of consumers’ perceived performance quality in comparison with the cost to consumers of purchasing the service. The ideal goal of service marketing organizations is to obtain and maintain a loyal base of delighted customers. Loyalty can be measured in terms of customer satisfaction, retention levels, and perception of service quality. In the higher education industry, private institutions compete for student enrollment with state-funded institutions on factors other than cost value. Standard quality and satisfaction survey …

Revelations Of Adaptive Technology Hiding In Your Operating System, Kathleen P. King

Kathleen P King

Pre-publication version of a chapter about the assistive technology tools and resources available for free in Windows OS and Mac OS. Introducing higher education faculty to free resources, features and programs which they can recommend to their students or perhaps use for themselves (for instance for fading eyesight or hearing). In addition, the chapter briefly shares strategies and examples of how they might be used. The book will have an entire chapter dedicated to assistive technology as well. This is a popularized assistive technology chapter for generalist, NON special education, faculty to become acquainted with readily available and free resources. …

Faculty Inside A Changing University: Constructing Roles, Making Spaces, Leslie D. Gonzales

Open Access Theses & Dissertations

The notion of a multiversity was stamped into the higher education literature by Clark Kerr in 1963 when he spoke about the numerous purposes tied to U.S. higher education. Kerr highlighted how the University is often pulled in many directions at once, asked to fulfill promises of the cultural, educational, national, societal, and now, of the global kind. Yet it is imperative to remember that these multiversities are not empty spaces. They are occupied and brought to life by the people who work inside them, especially the faculty, who Gregorian (2005) names as the "heart and soul, the bone marrow …

Academic Integration Of Doctoral Students: Applying Tinto’S Model, Felice D. Billups

Higher Education

Doctoral students comprise a unique population with special needs and concerns. While considerable research has investigated graduate student satisfaction and retention (Brandes, 2006; Golde, 1998; Tinto, 1987), much of the research views graduate students as extensions of undergraduates in terms of their motivations and needs.

Problematic Students Of Nasp Approved Programs: An Exploratory Study Of Graduate Student Views, Leasha Dawn Trimble

Theses, Dissertations and Capstones

This study reports the findings of an electronic exploratory survey forwarded to National Association of School Psychologists (NASP) Student Representatives by their Faculty Sponsors. The purpose of the survey was to gather information about the perspective of graduate students concerning problematic peers and their experiences with them in school psychology training programs. Findings suggest that (a) students are not sure whether or not their training programs have an official procedure in place for dealing with problematic students; (b) the problems they observe most commonly involve poor interpersonal skills; (c) consistent with other mental health programs, school psychology graduate students most …

Graduate Catalog, 2010-2011, Marshall University

Marshall University Catalogs 2010-2019

Marshall University Undergraduate Course Catalog for the 2010-2011 academic year.

Reasons We Don't Need A Formal Recognition System For Student Affairs Graduate Preparation Programs That Demonstrate Compliance With The Cas Standards: 12 Myths, Aaron W. Hughey

Counseling & Student Affairs Faculty Publications

No abstract provided.

Ua3/1/4 President's Office-Cherry Speeches & Publications, Wku Archives

WKU Archives Collection Inventories

Addresses, chapel talks, notes and educational and political speeches written and delivered by Henry Hardin Cherry and others typed on loose leaf pages. There are also quotations, reports, wills, correspondence and a political cartoon. Many items have no attribution as to author or source. Other authors include A.C. Burton, A.W. Mell, Mattie McLean and J.S. Dickey. Some items are repeated throughout the series and others have been edited. Volume 5 has been digitized for use by researchers.

Ua9/5 Institutional Advancement - Hilltopper Athletic Foundation, Wku Archives

WKU Archives Collection Inventories

Records created by and about the Hilltopper Athletic Foundation. Series consists mainly publications created for members. Other records include fundraising correspondence, membership brochures, directories and financial report.

Ua11/1 Public Affairs Publications, Wku Archives

WKU Archives Collection Inventories

Publications created by and about WKU by the Public Affairs Department.

2010-2011 Catalog, Wku Graduate School

Graduate School

Graduate School catalog regarding admissions, curriculum and policies.

Graduate Program Survey 2009-2010, Nangai Yang

Institutional Effectiveness & Planning Documents

Analysis of the graduate student surveys administered at the commencement ceremonies.

Bridgewater State University Undergraduate & Graduate Catalog 2010-2011, Bridgewater State University

Bridgewater State University Catalogs, 2010-

This 2010-2011 Bridgewater State University Catalog outlines programs of study.

The rules, regulations, policies, fees and other charges, courses of study, and academic requirements that appear in this catalog were in effect at the time of its publication. Like everything else in this catalog, they are published for informational purposes only, and they do not constitute a contract between the university and any student, applicant for admission or other person.

Whether noted elsewhere in this catalog or not, the university reserves the right to change, eliminate, and add to any existing (and to introduce additional) rules, regulations, policies, fees and …

Common Data Set, 2010-2011, Office Of Institutional Research, Bridgewater State University

Common Data Sets

No abstract provided.

Recruitment Initiatives In Higher Education: A Comparison Of Study Abroad And Enrollment Management Procedures, Carla Joy Ruffer

Master's Theses

There is a disparity of minority students' participation in study abroad, and establishing best practices for successful recruitment would assist in closing this gap. This project will look to add research toward reaching such best practices by analyzing the methods of recruiting minority students into higher education study abroad programs. What methods are universities using to recruit minority students into study abroad, and how do these compare to the methods used by enrollment management to recruit minority students into an institution? In order to answer these questions, I will use a qualitative analysis through interviews of study abroad and enrollment …

Short-Term Study Abroad Programs And The Development Of Intercultural Sensitivity, Barbara Elizabeth Zarnick

Master's Theses

This study focuses on the growing popularity of short-term study abroad programs and aims to determine the impact of such programs on producing intercultural sensitivity. A pre and post-departure survey were administered to undergraduate and graduate students to analyze students' perceptions of their own intercultural sensitivity prior to a short-term study abroad experience and after. This study uses the Intercultural Sensitivity Index developed by Christa Lee Olson and Kent R. Kroger in 2001 to assess the students' levels of intercultural sensitivity. The study reveals that this particular short-term experience had minimal impact on participants' levels of intercultural sensitivity, but illustrates …

Comprehensive U.S. Higher Education Internationalization: Exploring Study Abroad As An Indicator, Candace Brzoska Matta

Master's Theses

Increasing undergraduate study abroad participation is a popular response embraced by both higher education institutions and the U.S. government to internationalize college campuses and to meet the demands of globalization. Yet the nature of the internationalization phenomenon in higher education is much more complex in spite of its ambiguous definition and lackluster theoretical indicators. The purpose of this study was to examine whether one indicator of internationalization, that of study abroad, had any predictive bearing on an institutions' level of comprehensive internationalization. Six institutions were examined--three that consistently held a high study abroad participation percentage or SAPP, and three that …

Political, Not Partisan: Service-Learning As Social Justice Education, Laura E. Megivern

The Vermont Connection

By engaging in purposefully designed community work, we can involve students in conversations about social justice and their roles as community members. Service-learning is an engaged pedagogy that encourages students to explore social justice in depth. Social justice work, as well as service-learning, can often encourage students to become involved politically in issues they encounter. Given the Millennial Generation’s distaste for polarized political debates and the potential for overly political discussion to silence students, how can service-learning programs continue to support students’ social justice education and political engagement while avoiding partisanship? This article introduces the concept of justice-based service-learning (JBSL) …

Ua97/5 Ogden College Departments, Wku Archives

WKU Archives Collection Inventories

Records created by and regarding the departments of Ogden College. Series contains brief records from the Athletic, English and Science departments.

Ua56/4 Institutional Research Correspondence/Subject File, Wku Archives

WKU Archives Collection Inventories

Correspondence and subject file created by the department of Institutional Research. The series includes correspondence, miscellaneous documents and reports concerning enrollments, employee compensation, Information Systems and Higher Education.