Human Resources Management Commons^™

An Indentured Servant: The Impact Of Green Card Waiting Time On The Life Of Highly Skilled Indian Immigrants In The United States Of America, Pooja B. Vijayakumar, Christopher J. L. Cunningham

Industrial and Organizational Psychology Translational Research and Working Papers

Highlighting the archaic immigration system in the United States of America (US), the present study demonstrates for the first time the impact of green card waiting time on the work and family life of Indian immigrants living in the US. Our present findings show that 93.4% of our participants are very concerned about the estimated green card waiting time in the US. We find 70% of the total participants are seriously thinking at the present time about emigrating to a more visa-friendly country. Also, 30% of the participants have already applied for permanent residency in a visa friendly country and …

Washington Selects A Workforce Intervention: Telework, Quality Improvement Center For Workforce Development

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The Washington State Department of Children, Youth, and Families (DCYF) will be implementing and testing the effectiveness of telework for child welfare field operations staff and their supervisors. DYCF is a stateadministered system with a total of 3,075 employees. There are approximately 1,600 field operation staff and 260 field operation supervisors that make up the majority of the child welfare workforce in the agency. A comprehensive workforce needs assessment showed a strong desire among employees to be able to work from home or an alternate work site. A telework policy existed but was inconsistently implemented, and the majority of employees …

Nebraska Selects A Workforce Intervention: Addressing Secondary Traumatic Stress, Quality Improvement Center For Workforce Development

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The Nebraska Department of Health and Human Services Division of Children and Family Services (DCFS) workforce intervention will address secondary traumatic stress (STS) among frontline staff and supervisors. Nebraska is a state-run child welfare system with about 400 Child and Family Service Specialists (CFSS) organized into five service areas across the state. Currently, the annual CFSS turnover rate in Nebraska is about 30%, but DCFS is committed to retaining and supporting high quality CFSS. Over the last year, DCFS has worked with the QIC-WD to review human resources (HR) data, feedback from the field (e.g., CFSS, supervisors, and administrators), and …

Prosocial Rule-Breaking To Help Coworker: Nature, Causes, And Effect On Service Performance, Cass Shum, Ankita Ghosh, Anthony R. Gatling

Hospitality Faculty Research

We examine the nature, antecedents, and service performance consequence of employees’ prosocial rule-breaking behaviors with a motive to help coworkers (PSBC) in two studies. Using a qualitative exploratory study with a sample of 80 hospitality workers, we showed the prevalence of PSBC in the hospitality industry, which includes four unique forms. Next, we examined the causes and effect of PSBC by drawing on the social cognitive theory. We proposed that coworkers PSBC and employees’ moral courage interactively predict employee PSBC, which has a negative effect on service performance. We tested the hypotheses using a time-lagged survey study with a sample …

The Way Of The Servant Citizen: Building, Mindfulness And Reverence For Work (Bmw): A Thematic Synthesis Of Servant Attributes From Servant Leadership, Organizational Citizenship Behavior And The Servanthood Of Jesus, Ramon Ma. Nicolas V. Molano

The Journal of Values-Based Leadership

The servant-first is central in writings on servant leadership and the biblical Jesus on becoming servants. A servant-first on its own volition seeks to serve, and to serve first the welfare of others before their own, and it does not necessarily hold a formal leadership position. The study introduces the term servant citizen to refer to one who is servant-first and an ordinary member of community. The study aimed to provide leaders, educators and trainers with teachable content that aids in the formation of servant citizens ─ more than nominal service-providers ─ from organization members. The study’s starting reference was …

Family Medical Leave Act: The Impacts On Family Relationships, Jaycie J. Case, Jennifer Newquist

School of Human Sciences Research Showcase

The Family and Medical Leave Act (FMLA) authorizes eligible employees of covered employers to take unpaid, job-protected leave for specified family and medical reasons (H.R. 1, 1993). This policy allows for a total of 12-weeks of leave within a 12-month period. While this may be sufficient in terms of time off, it is still unpaid. Compared to other nations, the United States still lags behind on providing benefits and protections for employees who have taken on the role of caretaker (Arellano, 2015). This white paper will explain how employees benefit from paid maternity/paternity and family medical leave.

Supportive Supervision And Resiliency Ohio - Coaching In Child Welfare 2019 Participant Guide, Atlantic Coast Child Welfare Implementation Center

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Purpose: This training is designed to introduce supervisors to coaching concepts, provide them an opportunity to practice these skills in a safe environment, and receive timely feedback. Learning Objectives Upon completion of this day, the participant will:  Describe the purpose and structure of the training  Explore their preconceptions, feelings, beliefs and thoughts concerning coaching  Explore their assumptions about coaching  Develop a working definition of coaching for their state  Identify questions they would like answered by the end of the day  Recognize the 6 elements of the coaching mindset  State the importance of using …

Supportive Supervision And Resiliency Ohio - Coach Ohio Flyer 2019, Ohio Department Of Job And Family Services, Quality Improvement Center For Workforce Development

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What is Resilience? Resilience is a person’s ability to “bounce back” from hardship or a difficult situation. What is Resilience Alliance? Resilience Alliance is a series of weekly group sessions to create an improved, healthier work environment and help staff develop skills and behaviors that promote their physical and psychological well-being. The goals are to: • Decrease stress by enhancing resilience skills, increasing social support and changing the organizational culture • Help participants regulate their emotions and not engage in avoidance behaviors in response to traumatic situations • Reduce symptoms of secondary traumatic stress • Increase self-efficacy, collaboration and job …

Investment In Human Capital And Labor Mobility: Evidence From A Shock To Property Rights, Christopher P. Clifford, William C. Gerken

Institute for the Study of Free Enterprise Working Papers

We show that the assignment of property rights to client relationships affects employee behavior in the industry for financial advice. Our identification comes from staggered firm-level entry into the Protocol for Broker Recruiting. The protocol effectively transfers the ownership of the client relationship from the firm to the employee. We document that entering into the protocol increases employee labor mobility among member firms. Further, we find that upon protocol inclusion, employees are less likely to generate customer complaints and more likely to invest in their own general human capital, but less likely to invest in firm-specific human capital. We use …

Equal Employment Team Project, Jing Zhang

Q2S Enhancing Pedagogy

Equal employment opportunity (EEO) is a key chapter in any human resources management books. Unequal employment treatment is prevalent. In 2018, the Equal Employment Opportunity Commission received 554,000 calls and emails concerning potential discrimination claims. Since most students do not have unequal employment experience, it is critical to find some ways to allow students to see how others suffered from unequal employment treatment and think about how to avoid such behaviors. The team project encourages students to find EEO related cases and discuss the implications to the business in a presentation.

Ua18/1 Facet - Publications, Wku Archives

WKU Archives Collection Inventories

Publications created by the Faculty Center for Excellence in Teaching (FaCET).

Millennials As Workforce: An Exploratory Study Of The Hong Kong Chinese, Paul Leung, Jamie Lo

Faculty of Management & Hospitality (THEi)

Millennials was defined as the generation born between 1982 and 2004. They were also known as the Generation Y, who born in the wake of the internet era, digital savvy and distinguished with their preceding Generation X. Many of them were the only child of the family and within which, many single parent families. Millennials is a huge and massive group, which embedded many distinctive sub-groups. In the US alone, there were more than 80 million millennials. For years, researches have been conducted attempting to unveil the unique characteristics and demands of the group. There are, however, strong concerns about …

Ua25/2 Memoranda, Wku Human Resources

WKU Administration Documents

Memoranda issued by WKU Human Resources to faculty & staff via email.

• Human Resources' Staffing & Services
• General Update - Compensation & Performance Management/Development Projects
• Pension Reform Update
• 2019 Special Legislative Session Update

Evaluating Coaching Programs, Elza Mylona, Richard Van Eck

Teaching, Leadership & Professional Practice Faculty Publications

Take home points

1. Program evaluation depends on the goals; the clearer they are, the more effective the program will be.
2. Evaluation models are powerful tools, but expertise in using them is critical.
3. Evaluation begins before, and continues after, the intervention itself.
4. Success criteria should be defined and stakeholders’ participation ensured before choosing evaluation measures.

Ua35/3 Memoranda, Wku Provost

WKU Administration Documents

2019 memoranda issued by the WKU Provost to faculty & staff via email.

• Center for Innovative Teaching & Learning
• Comprehensive Academic Program Evaluation Committee Membership
• Updates from the Provost
• Academic Affairs Personnel Update
• College of Health & Human Services Dean Search Update
• Potter College Leadership Update
• Provost Council
• Office of the Provost Personnel Updates
• Welcome Back!
• August 29th Class Schedules & Football Game Parking
• CAPE & Curriculum Review
• SIF Commitments
• WKU Undergraduate Curriculum Expedited Review Workflow
• WKU Undergraduate Curriculum Full Review Workflow
• Diversity, Equity & Inclusion Plan
• Gray Associates
• Fifth Week Check-in
• Strategic Enrollment Planning Committees
• Updates from the Provost …

The Influence Of Employer Branding In Talent Management In The Hotel Industry, Donagh Davern, Leo Jago, Margaret Deery

Irish Business Journal

This paper aims to explore the influence of employer branding in attracting and retaining talented employees, with a particular focus on millennial staff. The paper reviews literature in the area of talent management, employer branding and the millennial generation in the hotel industry and draws on the results of interviews with hotel General Managers. At a time when there is a shortage of talent to fill available positions in the hotel industry, this paper seeks to give hoteliers an improved understanding of the concepts of talent management and employer branding and their usage in the attraction and retention of staff, …

Managing Diverse Talent: Best Practices In Sourcing, Attracting, And Retaining Diverse Employees, Joseph Mastrocola

Publications & Research

This paper explores the importance of diversity in the workplace and how to create a more diverse workforce. It explores the competitive advantages associated with employing diverse talent and how that can translate to greater profits. It also looks at best practices in recruiting diverse employees, specifically where to find diverse talent and how to attract it. It also focuses on what efforts should be made to ensure the retention of diverse talent and how to foster an organizational culture that supports diversity and inclusion.

Developing Team Creativity: The Influence Of Psychological Safety And Relation-Oriented Shared Leadership, Soo Jeoung Han, Yunsoo Lee, Michael Beyerlein

Organizational Performance and Workplace Learning Faculty Publications and Presentations

This study examines the effects of a psychosocially safe environment and two types of shared leadership on project team creativity. We focused on specific dimensions of shared leadership to examine their association with creative outcomes. To measure the dimensions, we conducted a survey of 260 graduate and undergraduate students working in project teams at a large Southwestern university. We found that a psychologically safe environment enabled team members to perform task-oriented and relation-oriented tasks. However, only relation-oriented shared leadership positively influenced team creativity. Based on our findings, we provided research and practical implications, as well as study limitations and future …

การจัดการศึกษาสำหรับเด็กผู้ลี้ภัยในเขตเมืองในโรงเรียนไทย, อัญชลี ศรีชมภู

Chulalongkorn University Theses and Dissertations (Chula ETD)

งานวิจัยครั้งนี้มีวัตถุประสงค์เพื่อ (1) ศึกษาสภาพปัญหาและข้อท้าทายในการจัดการศึกษาสำหรับเด็กผู้ลี้ภัยในเขตเมืองในโรงเรียนไทย (2) ศึกษาทัศนคติของบุคลากรทางการศึกษาที่มีผลต่อการจัดการศึกษา และ (3) หาแนวทางในการส่งเสริมการจัดการศึกษาที่เหมาะสม ภายใต้กรอบแนวปฏิบัติสำหรับการจัดการศึกษาแก่บุคคลที่ไม่มีหลักฐานทางทะเบียนราษฎรหรือไม่มีสัญชาติไทย และแนวทางการคุ้มครองและดูแลเด็กผู้ลี้ภัยในประเด็นด้านการจัดการศึกษาของ UNHCR ซึ่งเก็บข้อมูลจากโรงเรียนในเขตกรุงเทพมหานคร ทั้งโรงเรียนรัฐบาลและโรงเรียนเอกชน จำนวน 5 แห่ง ใช้การศึกษาแบบพหุกรณีศึกษาโดยการศึกษาจากเอกสาร การสังเกต การสัมภาษณ์เชิงลึก และการสนทนากลุ่ม จากผู้ให้ข้อมูลที่สำคัญ ได้แก่ ผู้อำนวยการ รองผู้อำนวยการ ครูผู้สอน เด็กผู้ลี้ภัยในเขตเมือง เด็กไทย และผู้ที่มีส่วนเกี่ยวข้องอื่น ๆ ผลการศึกษา พบว่า สภาพการจัดการศึกษาสำหรับเด็กผู้ลี้ภัยในเขตเมืองในโรงเรียนไทย ใช้รูปแบบเดียวกันกับเด็กไทยทุกประการ ซึ่งหลายโรงเรียนให้การสนับสนุนและช่วยเหลือเด็กกลุ่มนี้โดยการจัดสอบเทียบโอนความรู้ในระดับชั้นที่หายไป การสอบเลื่อนชั้นกลางปี และความยืดหยุ่นในการวัดและประเมินผลในชั้นเรียน อย่างไรก็ตาม ยังคงต้องเผชิญกับข้อท้าทายในการดำเนินงานในหลาย ๆ ประการ อาทิ อุปสรรคด้านทักษะทางภาษาไทยของเด็กผู้ลี้ภัย ฯ จำนวนบุคลากรทางการศึกษาที่ไม่เพียงพอ และการขาดการประสานความร่วมกันของหน่วยงานที่เกี่ยวข้อง เป็นต้น ในขณะที่ผลของการศึกษาทัศนคติของบุคลากรทางการศึกษาที่มีผลต่อการจัดการศึกษา พบว่า บุคลากรทางการศึกษาส่วนใหญ่รับรู้และเข้าใจสถานการณ์ของเด็กผู้ลี้ภัย และมองว่าการให้โอกาสทางการศึกษาอย่างเท่าเทียมกันกับเด็กไทยเป็นสิทธิที่พวกเขาพึงจะได้รับ แต่มีบุคลากรบางส่วนที่มองว่า การให้การศึกษาสำหรับเด็กกลุ่มนี้ส่งผลกระทบทางลบต่อเด็กไทยและทำให้ยากต่อการบริหารจัดการของโรงเรียน ทั้งในงานวิจัยนี้ยังได้เสนอแนวทางในการจัดการศึกษาสำหรับเด็กกลุ่มนี้ใน 3 รูปแบบ คือ คือ (1) การจัดห้องเรียนพิเศษสำหรับเด็กผู้ลี้ภัยในเขตเมืองในโรงเรียนไทย (2) การจัดตั้งโรงเรียนสำหรับเด็กผู้ลี้ภัยในเขตเมืองโดยเฉพาะ และ (3) การจัดการศึกษาในโรงเรียนไทยตามปกติ แต่เพิ่มการประสานความร่วมมือไปยังหน่วยงานที่เกี่ยวข้อง เพื่อให้จัดตั้งหรือพัฒนาศูนย์การเรียนเดิม ให้สามารถจัดการเรียนการสอนเพื่อปรับพื้นฐานความรู้ ทักษะทางภาษาไทย และทักษะการใช้ชีวิตที่จำเป็นอย่างเพียงพอและมีมาตรฐานเดียวกันให้กับเด็กผู้ลี้ภัยในเขตเมือง ก่อนที่จะส่งพวกเขาเข้ารับการศึกษาต่อในโรงเรียนไทย ซึ่งเป็นรูปแบบที่เหมาะสมและมีความเป็นไปได้มากที่สุด

Why Do Employees Break Rules? Understanding Hospitality Employee Organizational Rule-Breaking, Ankita Ghosh, Cass Shum

Hospitality Faculty Research

This study explores employees’ organizational rule-breaking behaviors in the hospitality industry. Unlike the majority of hospitality literature which suggest rule-breakers are deviant, a growing stream of management research suggested that intentions behind rule-breaking behaviors among organizational employees include self-interest, to increase work efficiency, to help a subordinate or a coworker, and to provide good customer service. Our study extends the research on rule-breaking not only by studying the intentions of hospitality employee rule- breaking behaviors, but also by exploring the types of rules broken and the possible consequences of such behaviors. Eighty hospitality workers studying at a public university in …