Industrial and Organizational Psychology Commons^™

Correlates Of Job Satisfaction Among Private Sector Employees In Saudi Arabia, Abdullah Al-Helelah

Masters Theses

The primary objectives of the present study were to explore the level of job satisfaction and commitment among private sector employees in Saudi Arabia, and to examine the relationship between job satisfaction and employees' commitment.

Seven alternative hypotheses were tested against seven null hypotheses. Chi-square (x^2) was the test statistic for all seven hypotheses. The critical value of chi-square was determined by the degrees of freedom (df) and an alpha level of.05. Three hypotheses were confirmed that related job satisfaction to employees' commitment, satisfaction with length of working hours, and satisfaction with opportunities for interaction with co-workers on the job. …

Effects Of Checklists And Feedback On Interviewer Documentation Errors, Ann Lynn Linklater

Masters Theses

A multiple baseline design was used to compare the effectiveness of checklists and feedback to improve marketing research telephone interview documentation. Three measures based on the combined errors of four interviewers were obtained: (1) errors per completed interview, (2) errors per interview with errors, and (3) most frequently occurring error in each of three error groups. The effects of three additional factors believed to affect interviewer performance were also investigated: (1) marketing research project, (2) complexity of the interview, and (3) lead worker responsible for editing completed interviews.

Only slight, mostly positive changes were visually evident across the dependent measures. …

An Investigation Of Stress And Burnout In Hospital Registered Nurses, Ellen Nora Hale

Masters Theses

This study investigated job stressors and burnout among hospital registered nurses and was based on a systems theory model in which inputs and throughputs interact to effect outputs. Job stressors were measured using the Job Stress Questionnaire (JSQ). Top-ranked stressors included heavy work load, insufficient resources, and inability to satisfy conflicting demands. Burnout was measured using the three subscales (emotional exhaustion, depersonalization, and personal accomplishment) of the Maslach Burnout Inventory. Based on multiple regression analyses, total JSQ scores accounted for 21% of the variance in emotional exhaustion scores. Together, years of experience and an education level of BSN or BA …

The Relationship Of Career Evaluation Systems (Ces) Test Batteries With Work Production In A Sheltered Workshop, Blake Hegarty

Masters Theses

The purpose of the study was to examine the relationship between performance on Career Evaluation Systems' (CES) test batteries and performance on production tasks at CCAR Industries' Manufacturing Plant. Fleishman's factor analytic studies of psychomotor performance were reviewed to demonstrate the conceptual basis for the development of the test batteries. Hester's development of the CES batteries and the factors they measure were discussed.

The subjects were 112 CCAR Industries' clients who were administered Career Evaluation Systems' test battery during vocational evaluations at CCAR Industries' Manufacturing Plant between 1986 and 1992. Fifty-nine subjects met the criteria for inclusion in the final …

The Effects Of Public-Posted Feedback On The Use Of A Photocopy Machine By Faculty In An Academic Department, Shijing Hu

Masters Theses

This study assessed the effects of a public-posting intervention on photocopy machine use by faculty members in an academic department. Public posting included posting of a chart that displayed number of copies made each week by individual faculty members along with the average cumulative rate of copying for previous weeks for each person. The intervention was applied in an A-B-A reversal design where data were collected prior to the intervention under usual conditions (A), during public posting (B), and after the public posting intervention was removed and usual conditions were restored (A). The results indicated that: (1) number of copies …

The Effect Of Public Posting And Supervisor Recognition On Treatment Team Performance In A Mental Health Institution, Susan Mencarelli

Masters Theses

This study compared the effects of public posting and supervisor recognition on the performance of professional staff in a mental health institution. Eleven indicators of successful performance in the writing of patient treatment plans were established after an analysis of existing standards. Seven treatment teams comprised the subjects of the study and included psychiatrists, psychologists, social workers, nurses, activity therapists, and residential care aides. Group performance data were used. The measurement and scoring systems which were developed proved to be highly reliable.

Neither form of performance feedback resulted in consistent improvement in performance on any of the eleven indicators. This …

The Differential Effects Of Performance Monitoring And Performance Contingent Consequences In A Laboratory Setting, Julie A. Glasser

Masters Theses

A simulated work task, consisting of paper and pencil quality control inspection, was used to examine the effects of performance monitoring and performance-contingent feedback on the quality and quantity of work produced. Six subjects were exposed to two treatment conditions. During monitoring only, a supervisor checked performance by asking subjects about their progress. During performance-contingent feedback, a supervisor informed subjects of the number of correct inspections completed on a sample page and summarized the quality of their work in a brief statement. Performance was measured in terms of error detection accuracy (errors missed and false error detections) and rate of …

A Survey Of Computer Use In Occupational Therapy Fieldwork Sites, Martha E. Parks

Masters Theses

Eighty-three Western Michigan University occupational therapy fieldwork sites were surveyed to determine: (a) extent of computer use, (b) diagnostic categories with which computers are used, (c) extent of computer knowledge of registered occupational therapists (OTRs), and (d) adequacy of computer knowledge of fieldwork students. Forty-seven (56.6%) of the 83 surveys were returned. OTRs at 36 (76.6%) of the 47 sites currently use computers. Word processing is the most common way in which these OTRs use computers. The most common clinical use of computers is perceptual/motor assessment and treatment, while the most common research use of computers is for report writing. …

A Comparison Of The Effects Of Two Individual Monetary Incentive Systems On Work Productivity: Piece-Work Pay Versus Base Pay Plus Incentives, Kirk L. Gillette

Masters Theses

This study compared the effectiveness of a piece-rate pay system in which 100% of the subject's pay was incentive-based with a base pay plus incentive system in which approximately 30% of the subject's pay was incentive-based. Two experiments were conducted. In each experiment, six subjects were exposed to both pay systems using a within-subject reversal design. Subjects participated in 6 to 9 three-hour sessions (Experiment 1) or 9 to 14 four-hour sessions (Experiment 2). Simulated bank checks with differing cash values were presented on a computer screen, and subjects entered the cash values using the computer keyboard. The dependent variable …

The Effects Of Daily And Weekly Supervisor Feedback On The Performance Of University Clerical Staff, Christopher Benjamin Turla

Masters Theses

This study evaluated the effectiveness of a feedback system developed to increase the productivity and job satisfaction of clerical staff in a university unit that admitted and audited students. Weekly and daily feedback were compared. Employees self-recorded the quantity and type of tasks completed throughout the study. In feedback condition 1, the supervisor delivered feedback once a week to two employees and everyday to three employees. In feedback condition 2, feedback frequencies were switched such that employees who first received weekly feedback received daily feedback, and employees who first received daily feedback received weekly feedback. Job satisfaction was measured before …

The Effects Of Goal Setting And Supervisory Feedback On Staff Performance In A Human Service Setting, Michael D. Mack

Masters Theses

Goal setting and supervisory feedback were examined to determine their relative effects on the performance of direct care staff. The performance of five staff from a day treatment program for developmentally disabled adults was measured. The specific performance measure of interest was staff implementation rates of daily training programs with clients. The results demonstrated that adding performance feedback to goal setting had minimal impact on staff performance. Yet, goal setting alone as an initial technique was effective in improving the performance of staff. Unfortunately, the long-term effects of goal setting alone may be less desirable than these initial data indicate. …

The Effects Of Quality Contingent Extrinsic Rewards On Intrinsic Motivation, Kimberly Ann Filler O'Connor

Masters Theses

Although many studies have shown that performance-contingent rewards increase performance quantity, few have examined whether quality contingent rewards increase quality. One objective of the present study was to determine whether quality contingent rewards would improve quality.

A second, independent objective was to determine whether extrinsic quality contingent rewards would decrease a person's intrinsic interest in and quality performance of a task following termination of those rewards. To date, no other studies have examined the effects of quality contingent rewards on intrinsic interest and quality performance.

The results indicated that quality performance-contingent rewards do improve quality. Quality contingent rewards increased quality …

The Effects Of Immediate Versus Delayed Feedback On Error Detection Accuracy In A Quality Control Simulation, Matthew A. Mason

Masters Theses

A computer simulation was developed to examine the effects of immediate versus delayed visual feedback on the accuracy of identifying specified aberrations in sample stimuli. In a self-paced computer tutorial, subjects learned to identify particular aberrations in a schematic diagram of a hard disk drive. During experimental sessions, subjects were exposed to a series of 200 samples presented four at a time sequentially on a computer screen, and were required to indicate with a computer mouse whether or not each sample drive contained an aberration. Accuracy of error detection was assessed under four experimental conditions: (1) self-paced, immediate feedback; (2) …

The Effects Of Public Posting On Job Performance With And Without Supervisory Participation, Jan Marie Miller

Masters Theses

The intervention was tested using a sequential presentation of conditions to assess the performance of clerical employees in a university admissions office. Ten workers received feedback on completion of mailroom tasks on a daily basis. Tasks included time of mail delivery and accuracy and quantity of responses to information requests. For mail delivery, two intervention elements were applied. First, group performance data were posted publicly. Second, verbal feedback from a supervisor was added to public posting. Improvement in time of mail delivery was observed when public posting was implemented; however, no reliable improvements were observed when supervisor feedback was added. …

Improving The Performance Of Corporate Instructional Designers, Karolyn A. Smalley

Masters Theses

The purpose of this study was to determine to what extent the job aid developed by Brethower (1968) controlled instructional designers’ behavior so that they effectively and efficiently produced performance-based learning programs. This study consisted of developing and testing two iterations of the Analysis-Design Instructional Guide (job aid). Instructional designers who used either version of the job aid were able to meet a higher percentage of general criteria for performance-based learning programs than designers who did not. In addition, they took less time to develop programs than industry norms suggest. Even though the behavior of the designers was not completely …

How Work Experience Affects Personnel Selection, Donna T. Klein

Masters Theses

The literature concerning how work experience affects personnel selection for recent college graduates is reviewed and found to be unimpressive. This present study was designed to analyze employers' perceptions of work experience when considering recent college graduates for employment. A survey consisting of three resumes was reviewed by 56 small businesses (employing 100 or fewer people). The three resumes differed with respect to one of the part-time jobs: an internship, work related to field of study, or non-related work experience. The results showed that an internship was consistently rated better at the 0.05 level over related/nonintern and non-related work experiences. …

The Effects Of Performance Feedback On The Implementation Of A Statistically-Based Quality Control Program, Gordon O. Henry

Masters Theses

Although various types of performance feedback have been shown to be effective in maintaining work-related behaviors in numerous settings, most of these behaviors have consisted of fairly simple tasks. More specifically, it has not been conclusively shown that such feedback procedures can be used to maintain the worker behaviors required in the implementation o f a statistically-based quality control program. The present study attempted to show that such complex behaviors could be maintained using effective feedback procedures.

The results showed that the subjects (machine operators) performed at a high level in completing required tasks associated with a statistically-based quality control …

Impact Of Group Process Techniques On Group Cohesiveness, Jeri Lee Meola

Masters Theses

Thirty-three students at Western Michigan University, Kalamazoo participated in the study and were divided into seven groups. The results of the Gross Cohesiveness Scale (Gross, 1957) showed two of the seven groups scored within the accepted range of cohesiveness. No significant differences in cohesiveness were found between the groups. Data were also collected on a 3 Factor Cohesiveness Questionnaire. The factors of compatibility and leadership related to group cohesiveness for groups exposed to group process techniques, but no factors related to group cohesiveness for groups who were not exposed to group process techniques. It is suggested that component analysis research …

Compliance With Universal Precautions By Health Care Workers In A Rural Community Emergency Room, Jane E. Devries

Masters Theses

Performance feedback has been used in various organizations to correct problems in the areas of safety, customer service, absenteeism, and tardiness. The present research examined the effects of performance feedback to increase compliance with universal precautions in an emergency room department. Four subjects (Registered Nurses) were observed for glove wearing in any of six different situations common to the emergency room. These included cleaning instruments, cleaning a laceration, giving an injection, phlebotomy, inserting an intravenous catheter, and obtaining and/or transporting specimens other than blood. A multiple baseline experimental design was employed in this study. Results indicated that performance feedback increased …

An Investigation Of The Effects Of An Applied Behavior Management Program On Selected Measures Of Worker Performance In A Financial Institution, Daniel A. Schroeder

Masters Theses

Twenty CRT operators from an operations department at a financial institution were used to evaluate whether a behavior management program utilizing feedback and incentives would improve their work performance on real job tasks. In accordance with predictions, results revealed that the group performed significantly better (p<.05) under the behavior management program than they did during a baseline period. Behavior management was significantly effective for most, but not all, work areas. The program also produced some unexpected, but positive, side-effects.

Detection Of Deception In The Laboratory As A Function Of Motivation And Set Size, Daniel Mark Tuckett

Masters Theses

The purpose of this study was to determine the validity of the polygraph in a controlled laboratory setting. The Guilty Knowledge Test (GKT) was the procedure employed in conjunction with the galvanic skin subjects over the two trial each. Overall the polygrapher was correct 44 times, out of 80 trials. This number of detections exceeded chance (p<.001) levels. The manipulation of subject motivation with a monetary reward increased detection rates significantly (p<.05) in comparison to those offered money. With each subject being tested over two trials, there appears to be a habituation effect as indicated by a decrease in detection from trial one to trial two. The relationship fell slightly short of significance at the (p< .05) level. In general the level of the subject motivation may play a major role in the detection of subjects who attempt deceit.

Analysis Of The Effects Of Goal And Feedback Specificity On Subsequent Task Performance, Gregory Mark Van Dahm

Masters Theses

The effects of goal and feedback specifically on subsequent task performance were examined to text the hypothesis that specific goals and feedback facilitate performance to a greater degree than general goals and feedback (Ilgen, Fisher, & Taylor, 1979). Ten subjects, in each of the four conditions, were assigned one of two levels of goal specificity and feedback specificity and were then required to perform a simple assembly and sorting task utilizing multiple size and color fasteners. No significance was discovered between correctly assembled and sorted products of the four groups although there was a general trend in the hypothesized direction. …

Increasing Key “Sales Related” Behaviors Through The Use Of A Self-Monitoring Checklist, Susan M. O'Brien

Masters Theses

The present study investigated the effects of self-monitoring alone to increase targeted key sales related behaviors with an outside sales representative. The data collected over a five-month period of time revealed a temporary increase in the overall percent of targeted behaviors performed on each sales call when self-monitoring was implemented. Performance dropped to baseline levels near the end of the first treatment phase prior to the reversal phase. The data were inconsistent across behaviors as to whether implementing self-monitoring caused them to change in the desired direction or not. Additional measures which were not directly influenced by the self-monitoring technique …

Instructional Control Of Leniency In Self-Appraisals, Maria Barnum Nelson

Masters Theses

Self- and supervisor ratings were obtained on four classifications of non-teaching public school employees across two instructional conditions. Self-ratings showed more leniency in the condition where employees were instructed not to meet with the supervisor to discuss the ratings; self-ratings showed less leniency in the condition where employees were instructed to meet with the supervisor to discuss the ratings. Despite foreknowledge of the research question and instructional conditions, supervisors showed a tendency to rate employees differentially according to the instructional conditions. The results of the analyses demonstrate the potency of instructional control on rating behavior by employees and supervisors. Questions …

The Use Of Job Aids As An Alternative To Training New Employees, William D. Powers

Masters Theses

Lack of knowledge required to perform a job, has often been dealt with by implementing some sort of training program. However, some businesses cannot afford to implement training. This study tested the effectiveness of using job aides as an alternative to training two new employees at a small business which had no training program. Step-by-step instructional aids were developed for rebuilding Series 40 MT Delco starters and Series 10 SI Delco alternators. A multiple-base-line between subjects design, with an ABABAB reversal, was used.

The data showed the average time required by the new employees to rebuild Series 40 MT Delco …

The Effect Of Word Abbreviation On Decoding Speed And Accuracy, Frances Piccione

Masters Theses

An experiment was conducted to verify the existence and determine the magnitude of the human response latency differential between words and their abbreviations in a decoding task. Forty-eight Naval Officer Candidates learned a set of abbreviations obtained from operational aircraft cockpits. Abbreviations and corresponding words were divided into easy and hard difficulty levels. Subjects responded by saying the correct whole-word for both stimulus types. Response times measured by a voice key revealed a mean of 0.534 seconds for words and 0.662 seconds for abbreviations. An analysis of variance produced significant main effects (p < .05) for stimulus types and difficulty levels; the interaction effect was not significant. Also, t-tests for correlated scores revealed significant differences (p < .05) between difficulty levels within stimulus types.

Use Of A Supervisory Safety Checklist And Safety Meetings To Reduce And Prevent Hazardous Safety Conditions In An Automotive Plant, Todd Alan Brighton

Masters Theses

Hazardous safety conditions and incidents were operationally defined for an assembly division at an automotive plant. The conditions were observed and recorded on two different employee shifts for an 11 week period. The experimental design used had three distinct phases. In the first phase baseline data were recorded on the number of hazardous safety conditions by two safety observers. In the second phase two shift supervisors used the safety checklist to record hazardous safety conditions. In the last phase data were taken but the supervisory safety checklist was not used. The data from all observations were discussed in safety meetings …

Validation And Validity Generalization Of Placement Exercises Used In The Selection Of Clerical Employees, Keith Edward Mitchell

Masters Theses

A follow-up study was conducted to determine the predictive validity of a group of job-related Placement Exercises used in the selection of clerical employees for a northeastern utility company. The present study was also to determine if the obtained validities could be generalized to similar organizational settings.

The subjects included in this study were 98 clerical employees working in the job classifications of Junior Clerk, Clerk, Intermediate Clerk, and Secretary-Stenographer. The obtained results supported the hypothesis that a positive and significant relationship existed between performance on the Placement Exercises and supervisory ratings of employee job performance. After applying the results …

Factors Related To Job Satisfaction Of Academic Faculty And Administrators In Higher Education, Sutin Somprakit

Masters Theses

Statement of the Purpose

The purpose of this study was to identify factors which are most likely to affect job satisfaction of academic faculty and administrators in higher education. Specific recommendations were proposed for college and university administrators' application to maximize academic faculty and administrator job satisfaction. These recommendations were to improve organizational effectiveness and productivity of higher education.

Procedure

The identification of satisfaction-producing factors affecting academic faculty and administrators was accomplished by the related research and literature in the private (business and industry) and the public (higher education) sectors in relation to the motivation-hygiene theory of Herzberg. The recommendations …

Using Performance-Management To Improve The Academic Success Of High-Risk College Students, Valerie L. Jager

Masters Theses

This study evaluated the effectiveness of a performance management program designed to improve the academic success of high-risk college students; students who had been previously dismissed from the university and had grade point averages (GPA) below 2.0 (on a 4.0- point scale). Twenty-two of these high-risk students were required to enroll in a one-credit hour performance-management course. They met weekly with a student staff member and prepared a contract, which specified their goals for the upcoming week and evaluated the past weeks' accomplishments. The students were also required to graph their daily accomplishments and spend ten hours per week studying …