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Industrial and Organizational Psychology Commons™
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Full-Text Articles in Industrial and Organizational Psychology
Reducing Wait Times In A Hospital Pharmacy To Promote Customer Service, Julie M. Slowiak
Reducing Wait Times In A Hospital Pharmacy To Promote Customer Service, Julie M. Slowiak
Masters Theses
The quality of service received by a customer affects their satisfaction with the organization. To increase the probability that customers will return to an organization, it is critical that customers are satisfied with the organization's services. The amount of time customers spend waiting in line can affect their satisfaction with an organization's services (Gail & Lucey, 1997). This study examined the effects of a single intervention versus a combined intervention package to reduce wait times in a hospital's outpatient pharmacy. Customer satisfaction ratings were collected to determine the effect of a reduction in wait time on customer service satisfaction with …
The Effects Of Self-Monitoring On Safe Postural Performance, Nicole Gravina
The Effects Of Self-Monitoring On Safe Postural Performance, Nicole Gravina
Masters Theses
The purpose of the present study was to examine the effects of self-monitoring on safe positioning of individuals performing a typing task and an assembly task using a multiple baseline design across behaviors and tasks. The study took place in an analogue office setting with seven college student participants. The dependent variable was the percentage of observations scored as safe and each session was recorded via a hidden camera.. During baseline, participants received information regarding safe positions and then completed a typing task and an assembly task during nine-minute sessions. In the self-monitoring phase, participants recorded whether a targeted posture …