Industrial and Organizational Psychology Commons^™

A Comparison Of The Effects Of Two Individual Monetary Incentive Systems On Work Productivity: Piece-Work Pay Versus Base Pay Plus Incentives, Kirk L. Gillette

Masters Theses

This study compared the effectiveness of a piece-rate pay system in which 100% of the subject's pay was incentive-based with a base pay plus incentive system in which approximately 30% of the subject's pay was incentive-based. Two experiments were conducted. In each experiment, six subjects were exposed to both pay systems using a within-subject reversal design. Subjects participated in 6 to 9 three-hour sessions (Experiment 1) or 9 to 14 four-hour sessions (Experiment 2). Simulated bank checks with differing cash values were presented on a computer screen, and subjects entered the cash values using the computer keyboard. The dependent variable …

The Effects Of Daily And Weekly Supervisor Feedback On The Performance Of University Clerical Staff, Christopher Benjamin Turla

Masters Theses

This study evaluated the effectiveness of a feedback system developed to increase the productivity and job satisfaction of clerical staff in a university unit that admitted and audited students. Weekly and daily feedback were compared. Employees self-recorded the quantity and type of tasks completed throughout the study. In feedback condition 1, the supervisor delivered feedback once a week to two employees and everyday to three employees. In feedback condition 2, feedback frequencies were switched such that employees who first received weekly feedback received daily feedback, and employees who first received daily feedback received weekly feedback. Job satisfaction was measured before …

The Effects Of Goal Setting And Supervisory Feedback On Staff Performance In A Human Service Setting, Michael D. Mack

Masters Theses

Goal setting and supervisory feedback were examined to determine their relative effects on the performance of direct care staff. The performance of five staff from a day treatment program for developmentally disabled adults was measured. The specific performance measure of interest was staff implementation rates of daily training programs with clients. The results demonstrated that adding performance feedback to goal setting had minimal impact on staff performance. Yet, goal setting alone as an initial technique was effective in improving the performance of staff. Unfortunately, the long-term effects of goal setting alone may be less desirable than these initial data indicate. …

The Effects Of Quality Contingent Extrinsic Rewards On Intrinsic Motivation, Kimberly Ann Filler O'Connor

Masters Theses

Although many studies have shown that performance-contingent rewards increase performance quantity, few have examined whether quality contingent rewards increase quality. One objective of the present study was to determine whether quality contingent rewards would improve quality.

A second, independent objective was to determine whether extrinsic quality contingent rewards would decrease a person's intrinsic interest in and quality performance of a task following termination of those rewards. To date, no other studies have examined the effects of quality contingent rewards on intrinsic interest and quality performance.

The results indicated that quality performance-contingent rewards do improve quality. Quality contingent rewards increased quality …

The Effects Of Immediate Versus Delayed Feedback On Error Detection Accuracy In A Quality Control Simulation, Matthew A. Mason

Masters Theses

A computer simulation was developed to examine the effects of immediate versus delayed visual feedback on the accuracy of identifying specified aberrations in sample stimuli. In a self-paced computer tutorial, subjects learned to identify particular aberrations in a schematic diagram of a hard disk drive. During experimental sessions, subjects were exposed to a series of 200 samples presented four at a time sequentially on a computer screen, and were required to indicate with a computer mouse whether or not each sample drive contained an aberration. Accuracy of error detection was assessed under four experimental conditions: (1) self-paced, immediate feedback; (2) …

The Effects Of Public Posting On Job Performance With And Without Supervisory Participation, Jan Marie Miller

Masters Theses

The intervention was tested using a sequential presentation of conditions to assess the performance of clerical employees in a university admissions office. Ten workers received feedback on completion of mailroom tasks on a daily basis. Tasks included time of mail delivery and accuracy and quantity of responses to information requests. For mail delivery, two intervention elements were applied. First, group performance data were posted publicly. Second, verbal feedback from a supervisor was added to public posting. Improvement in time of mail delivery was observed when public posting was implemented; however, no reliable improvements were observed when supervisor feedback was added. …

Improving The Performance Of Corporate Instructional Designers, Karolyn A. Smalley

Masters Theses

The purpose of this study was to determine to what extent the job aid developed by Brethower (1968) controlled instructional designers’ behavior so that they effectively and efficiently produced performance-based learning programs. This study consisted of developing and testing two iterations of the Analysis-Design Instructional Guide (job aid). Instructional designers who used either version of the job aid were able to meet a higher percentage of general criteria for performance-based learning programs than designers who did not. In addition, they took less time to develop programs than industry norms suggest. Even though the behavior of the designers was not completely …