Business Commons^™

On Fire Or Burned-Out?: The Role Of Self-Monitoring On Burnout In The Workplace, Elizabeth Marie Ellis

UNF Graduate Theses and Dissertations

Workplace burnout (i.e., exhaustion, disengagement, lack of professional efficacy) produces turnover which, in turn, increases costs (personnel recruitment, selection, training) for businesses (Maslach et al., 2001). Job demands predict workplace exhaustion whereas job resources predict workplace cynicism (Demerouti et al., 2001). Burnout is also related to individual differences in personality (Alessandri et al., 2018). In the present study, we explore the potential mediating effect of demands and resources on the connection between self-monitoring (Fuglestad & Snyder, 2010; Wilmot et al., 2015) and burnout. Self-monitoring can be conceptualized as either a single, dichotomous variable (Snyder, 1974) or two, continuous variables: protective …

Investigating Metacognitive Fluency As A Judgment Cue In Choice Overload, Michael R. Ho

CGU Theses & Dissertations

Choice overload describes the finding that individuals report being less satisfied and defer choice more often when choosing from larger rather than smaller choice sets. Researchers have proposed various theoretical models to account for this phenomenon; however, these models have yielded conflicting results. Critically, little research has sought to identify the cognitive mechanism underlying choice overload. The present study reviews models of choice overload and offers a more parsimonious account of choice overload. More specifically, metacognitive fluency, or the subjective interpretation of choice difficulty, plays a critical role during choice and may account for conflicting results in current choice overload …

Comparing And Contrasting The Core Philosophical Principles Of Peter Drucker And Confucianism, Virginia Cheung

CGU Theses & Dissertations

This study chooses Drucker and Confucianism – two dominant philosophies that are core to how organization functions in Confucian societies - as representative management theories from Western and Eastern origins. In particular, this dissertation is a comparative study identifying similarities and divergence in theory and practice. With data from interviews, observations, archival documents, and surveys, we examined the common and distinctive elements between Drucker and Confucianism. The literature review demonstrates remarkable consistency between the two philosophies. Moreover, the empirical portion of the dissertation demonstrated how these Drucker and Confucian principles are understood and practiced by business professionals in a Confucian …

How The West Was Fun: Constructing The Western Tourism Experience In The Yellowstone Wylie Camps, 1880-1916, Jennifer E. Simpson

Graduate Student Theses, Dissertations, & Professional Papers

No abstract provided.

Underpricing In The Fintech Industry Compared To Non-Fintech Ipos, Kelsey A. Goss

Honors Undergraduate Theses

In this thesis, I investigate the amount of underpricing in FinTech companies compared to non-FinTech companies. Both data sets contain thirty companies spanning from 1993 to 2018. Each FinTech company is matched to a non-FinTech company by year and comparatively similar revenue. Prior research explores underpricing on different industries, but it hasn’t yet explored underpricing in the FinTech segment. The variables considered in this paper are offer price, close price, shares offered, number of banks involved, fees per share, and money left on the table. I find some evidence that the average amount of underpricing in both dollars and by …

Cultural Institutions' Digital Responses To Covid-19 Temporary Closures, Brittany N. Ryder

Honors Undergraduate Theses

The purpose of the study was to explore what types of digital content cultural institutions implemented during COVID-19 temporary closures and their effects on social media engagement. Existing research identified the role of digital content and social media in cultural institutions, but only in times of normal operations. The study adds to the existing literature by exploring types of digital content implemented, impacts on social media engagement, measures of social media engagement, and future implications in regard to COVID-19 temporary closures.

The study recruited 16 cultural institutions from across the United States to take part in in-depth semi-structured phone interviews …

Strategic Plan Presentation: Boeing, Mary E. Fewer

Undergraduate Theses, Professional Papers, and Capstone Artifacts

After a thorough industry analysis and internal analysis of Boeing, it has been determined that Boeing should: pursue a nostalgic marketing plan where the company admits their recent mistakes and explains their solutions, focus on their market segment of defense contracts in light of both recent issues with Boeing's commercial airlines and impact of the airline industry due to COVID-19, and improve internal communications and human resource management by providing more transparent communication to Boeing staff and professional development programs with clear career paths.

Increasing Gender Diversity On Corporate Boards: Voices Of Male And Female Directors In The United States, Vasilia Vasiliou

2020

An emerging literature highlights the lack of gender diversity on corporate boards, its implications, and the need for more scholarship and theoretical development on board diversity. According to this literature, to better understand the reasons behind the persistent underrepresentation of women on boards (WOB), of particular importance is the need to access boards directly for data, as opposed to focusing solely on human capital, firm, and board characteristics. This dissertation research directly accesses both male and female board directors using a qualitative interview approach and employs grounded theory techniques to investigate (a) how and why corporate boards appoint members, and …

Technology Based Audit Tools: Implications For Audit Quality, Annie L. Witte

2020

Technology as an exogenous shock has proven to have pervasive effects on auditing firms, practitioners, regulators, and global markets. However, the dynamic nature of technology makes it uniquely challenging to articulate technology’s largescale implications on the auditing profession in recent times. Understanding how current technology has helped shape the contemporary auditing profession is vital to identify points of inflection within the industry (i.e., areas of risk and change), and key to elucidating the future of where the field is going.

The first paper (sole-authored) is a literature review that synthesizes auditing studies across methodologies, including archival, experimental, and qualitative methods. …

Employee Engagement And Job Satisfaction’S Impact On Productivity In The Distribution Industry, Jessica Copeland

Walden Dissertations and Doctoral Studies

Productivity deficiencies in distribution services are detrimental to profitability, annually causing billions of dollars in reporting losses industry-wide. Understanding employees’ motivating factors in meeting metric-based expectations is essential to enhancing overall performance. Grounded in the motivation-hygiene theory, the purpose of this correlational study was to examine the relationships among employee engagement, job satisfaction, and productivity within the distribution industry. Electronic survey data were analyzed for 47 participants who completed the Mensah Employee Engagement Survey, Mensah Job Satisfaction Survey, and Utrecht Work Employee Engagement Survey. The results of the multiple linear regression were significant, F(2, 44) = 36.84, p = .001, …

Strategies For Hiring People With Disabilities To Prevent A Skilled Worker Shortage, Andreas Kyprianou

Walden Dissertations and Doctoral Studies

Many business sectors are currently facing challenges in the labor market and will need to address inefficiencies in their recruitment and retention strategies. Restaurant managers who lack strategies for recruiting nontraditional staff, such as people with disabilities, risk declining competitiveness because of this labor shortage. Grounded in stakeholder theory, the purpose of this multiple case study was to explore strategies restaurant managers use to recruit and hire people with disabilities to prevent or address skilled worker shortages. The participants comprised 7 quick service restaurant (QSR) franchisees and managers from the same QSR brand in Canada with previous experience recruiting staff …

Strategies Health Care Leaders Use To Implement Strategic Change Initiatives Successfully, Sophia F. Brown

Walden Dissertations and Doctoral Studies

Health care organizations lose a significant competitive edge when leaders fail to align strategic change initiatives with necessary operational activities. Health care leaders who struggle to maintain a competitive edge are at high risk for failure. Pettigrew and Whipp's content, process, and context strategic change management and Hoshin Kanri (HK) program deployment models constituted the composite conceptual framework for this study. The purpose of this qualitative multiple case study was to explore strategies health care leaders use to implement strategic change initiatives successfully. The participants comprised of 4 strategic change leaders from 2 health care organizations in Manhattan, New York, …

The Experience Of Adults With Attention-Deficit/Hyperactivity Disorder In The Workplace, Josephine Laverne Harris

Walden Dissertations and Doctoral Studies

Attention-deficit/hyperactivity disorder (ADHD) has been associated with children for many decades, but it can continue into adulthood. However, little research has focused on adults with ADHD or the specific processes through which such adults mitigate the challenges they face, especially in the workplace. The purpose of this qualitative, grounded theory study was to provide a better understanding of the strategies and support systems adults with ADHD use to overcome workplace challenges. Self-efficacy theory grounded the study, allowing for an understanding of the lived experiences of adults with ADHD in the workplace. The researcher conducted 12 semistructured interviews with adults with …

Customer Retention Strategies In The Fitness Industry, Rodney Macon

Walden Dissertations and Doctoral Studies

In the health and fitness club business, acquiring new customers can be problematic for business leaders and may hinder sustainability. Grounded in customer retention management theory, the purpose of this qualitative multiple case study was to explore strategies health and fitness club managers used to improve customer retention. The participants were 6 health and fitness club managers who succeeded in improving customer retention while employed at 5 fitness clubs in Southeast Texas. Data were collected using semistructured interviews, a review of company websites, and social media pages. General and inductive analysis were used to analyze the data. One overarching theme, …

Influence Of Perceived Supervisor Support And Narcissistic Leadership On Employee Turnover Intention, Natalie Disque

Walden Dissertations and Doctoral Studies

Employees may perceive that many factors contribute to negative attitudes at work that

increase turnover intention. Researchers have established that uncivil behavior, toxic

leadership, bullying, and mobbing increases disengagement and absenteeism and

negatively influences the leader-follower dyad and organizational performance. Based on

the theoretical foundation of the leader-member exchange theory, the purpose of this

quantitative correlational study was to examine the relationship between the independent

variables (employees’ perceptions of supervisor support [PSS] and narcissistic leadership

[NL]) and the dependent variable (employee turnover intention [TI]). Employee age and

tenure with the company were control variables in the study. Survey data from …

Achieving Profitability In Global Small Business Supply Chain Management, Cheryl A. Mccloud

Walden Dissertations and Doctoral Studies

Supply chain managers of small and medium-sized enterprises face cost inefficiencies in meeting human, physical, and technology capital requirements. Small and medium-sized enterprise supply chain managers who fail to implement cost-efficiency strategies risk jeopardizing profitability. Grounded in the chaos theory, the purpose of this qualitative single case study was to explore the successful strategies SME supply chain managers used to create cost efficiencies to remain profitable. Participants were 3 corporate supply chain managers of a small and medium-sized international enterprise located in central Florida who were successful at creating cost efficiencies to remain profitable. The data collection process included face-to-face …

Social Influences, Decision-Making, And Career Retention Of Novice Teachers, Kerstin Anna Stewart

Walden Dissertations and Doctoral Studies

New teachers bring hope, optimism, and excitement for teaching and learning from their individual preparatory programs to their classrooms at the start of every new school year. However, research indicates a large number of those teachers leave the field of teaching within a 5-year timeframe. The consequence of this loss of professionals has a deep-rooted impact on student achievement and learning. This loss also has considerable career and financial implications for the field of education. The reasons for this exodus are varied and somewhat broad in nature and scope. The purpose of this phenomenological study was to describe the lived …

Corporate Social Responsibility And Financial Performance Of U.S. Manufacturing And Service Small- And Medium-Sized Enterprises, Revlon Orlando Williams

Walden Dissertations and Doctoral Studies

Corporate social responsibility (CSR) investment strategies impact the business outcomes of firms of all sizes regardless of investment motives. But for small- and medium-sized enterprises (SME), the consequences of CSR investment are more immediate when compared to larger firms due to the condensed lag time between decisions and their respective outcomes. The purpose of this study was to determine whether the management decisions of social or environmental CSR investments for U.S.-based service and manufacturing SMEs are effective as represented by financial performance in their respective business sectors. The theoretical framework of this study was stakeholder and social capital theories. Five …

Strategies For Improving Accounting Controls For Donations To Nonprofit Organizations, Heartwill Nana Serwah Doughan

Walden Dissertations and Doctoral Studies

Many nonprofit organizations (NPOs) lack strategies to develop and maintain adequate accounting controls, thereby decreasing donations and organizational sustainability. Leaders of NPOs rely on donations to operate programs effectively and remain sustainable using adequate accounting controls. Grounded in the strategic management theory, the purpose of this qualitative, single case study was to identify strategies that NPO leaders used to improve their accounting controls to maintain and demonstrate financial stability. The participants comprised 4 leaders of an NPO located in Kansas and New Hampshire in the United States who had developed and maintained accounting controls to facilitate an increase in donations …

Green Innovative Strategies Construction Business Leaders Implement To Increase Organizational Performance, Janelle Sharee O'Mard

Walden Dissertations and Doctoral Studies

The construction industry lacks innovative green strategies to increase organizational performance. However, construction business leaders are hesitant to implement innovative green strategies due to the possibility of decreased organizational performance. Grounded in Fiedler’s contingency theory, the purpose of this qualitative multiple case study was to explore the innovative green strategies implemented by construction business leaders to increase organizational performance. Data were collected from semistructured interviews and company documents with 5 construction business leaders in Antigua who successfully used innovative green strategies to increase organizational performance. Data were analyzed using Yin’s 5-step process. Five themes emerged: innovative research and design, collaboration, …

Strategies For Reducing Voluntary Employee Turnover In The Food Service Industry, Jerahn D. Hyman

Walden Dissertations and Doctoral Studies

Owners of small food service businesses experience high levels of voluntary employee turnover causing loss of productivity and profit. Grounded in the transformational leadership theory, the purpose of this qualitative multiple case study was to explore strategies that foodservice business owners used to reduce voluntary employee turnover. A purposeful sample of 5 business owners of small food service businesses in the Midwest region of the United States participated in the study. Data were collected from semi-structured interviews as well as reviewing internal company documents such as employee surveys, training materials, and documented procedures. Data were analyzed using thematic analysis with …

Effective Strategies Nonprofit U.S. Leaders Use To Assess And Mitigate Occupational Fraud, Fahim Mazumdar

Walden Dissertations and Doctoral Studies

A lack of effective strategies to assess and mitigate occupational fraud can negatively impact nonprofit organizations. Nonprofit organizational leaders in the United States who lack the strategies to assess and mitigate occupational fraud are at high risk of incurring loss due to fraud. Grounded in Cressey’s fraud triangle theory, the purpose of this qualitative single case study was to explore strategies nonprofit officers use to assess and mitigate occupational fraud in a nonprofit organization. The participants comprised 2 internal auditors in the northeast region of the United States who effectively used strategies to assess and mitigate occupational fraud in the …

Strategies To Reduce Absenteeism In The Public Sector Workplace, Dr. John G. Turner

Walden Dissertations and Doctoral Studies

When unplanned absences occur, employers incur lost productivity and additional costs. In the United States, missed work because of employee absence costs organizations about $202 billion dollars annually. Grounded in Burn’s transformational leadership theory, the purpose of this qualitative single case study was to explore effective strategies public works department leaders use to reduce absenteeism in the workplace. The participants included 9 leaders who worked in a chosen department in the local government who successfully reduced absenteeism in the workplace. The data collection process included conducting semistructured interviews and reviewing organizational documents. The data were analyzed using a thematic analysis …

Strategies To Mitigate The Effects Of Identity Theft In The Hospitality Industry, Patricia Lee Jirsa

Walden Dissertations and Doctoral Studies

Leaders in the U.S. hospitality industry experience significant losses in profitability, increased mitigation cost, and reduced revenues because of business and consumer identity theft. Grounded in the fraud triangle theory and the fraud diamond theory, the purpose of this qualitative multiple-case study was to explore strategies leaders in the hospitality industry use to mitigate identity theft. A purposeful sample of 5 leaders of 5 different hospitality businesses in Montana participated in the study. Data were collected through semistructured interviews, member checking, and a review of company documents. During data analysis using Yin’s 5-step process, 3 key themes emerged: a new …

Employee Engagement In The Federal Sector: An Exploration Of Communication, Respect, Motivation, And Encouragement, Jody Mcdaniel

Walden Dissertations and Doctoral Studies

The purpose of this qualitative case study was to investigate and deepen the understanding of employee engagement in the multigenerational workforce of a federal agency. Organizational culture in combination with the dispersion of staff across multiple generations presented the opportunity to inform the case study through scientific management theory and the theory of generations as well as concepts regarding organizational change, employee satisfaction, and organizational leadership. Research questions involved investigating factors influencing the reduction in employee satisfaction and engagement, the impact of generational differences, and the role leadership plays in altering employee engagement. Survey questions were developed based on 4 …

Becoming Gentrifier/D: Aesthetics, Subjectivities, And Rhythms Of Gentrification In Seoul, South Korea, Myung In Ji

Theses and Dissertations--Geography

Gentrification has been extensively studied beyond Euro-American societies. In particular, previous research of Seoul’s residential gentrification has broadened our understanding of the role of the developmental state and property speculation in urban clearance and renewal. However, little attention has been paid to the contemporary retail gentrification in Seoul that has different aesthetics, subjectivities, and rhythms compared to residential gentrification. In retail gentrification, old urban neighborhoods are no longer demolished but cherished with their nostalgic landscapes and atmospheres. In this context, this dissertation project explores Seochon, a gentrifying neighborhood in Seoul, that was designated as a cultural heritage site in 2010. …

Deselling: Cross-Selling Without Upsetting Customers, Molly R. Burchett

Theses and Dissertations--Marketing and Supply Chain

To boost revenue, many firms are encouraging their service salespeople to cross-sell while providing a service; but cross-selling can upset customers. How, then, may firms effectively cross-sell without upsetting customers? The authors address this question by introducing the concept of deselling behaviors, defined as service salespeople’s actions that are incongruent with persuasive intent. They combine insights gleaned from 101 inconspicuous, fly-on-the-wall videos of actual service salesperson-customer exchanges with theoretical underpinnings of the persuasion knowledge model and reactance theory to advance a novel conceptual framework of deselling behaviors. Their framework advances prior literature by illuminating three unique sets of deselling …

Three Essays On Entry Barriers And Incentives In Labor Markets, Samuel Ingram

Theses and Dissertations--Economics

Occupational choice at the margin depends on both the incentives for entry and barriers to entry. The primary entry barrier determined by regulation is an occupational license. These are government laws determining the minimum qualifications to enter an occupation including education, testing, fees, and background checks. These regulations are currently enforced on 25% of the US labor market. The laws are crafted to protect consumers from unsafe goods and services but also have important consequences in labor market outcomes. The consequences may include fewer workers entering the profession, changes to which workers enter the profession, and altering competition, all of …

Stress And Cancer Treatment: How A Family’S Adaptability And Cohesion Affects Financial Stress, Emily Marie Johnson

Theses and Dissertations--Family Sciences

According to the American Cancer Society (2019), it is estimated that 1,762,450 new cancer diagnoses occurred in 2019 in the United States. Currently, cancer remains one of the leading causes of death worldwide (American Cancer Society, 2019). As cancer affects the family, roles within the family will shift (e.g., transitioning to a caregiving relationship), causing each family member to adapt. With the costs of cancer steadily increasing, this potentially leaves a devastating impact on the family. When considering family function in terms of Family Systems, John Rolland created the Family Systems Illness Model to explain how families adapt to an …

Collaborative Regulatory Development In The Mobile Money Sector: A Case Study In Sri Lanka, Suwandaarachchi Chaminda Methsiri

Student Works (2020-2029)

Providing financial services for the unbanked has been challenging, mainly due to relatively high operational costs and the difficulty of reaching remote areas. Mobile money has brought bank-like facilities to the unbanked communities, through its low-cost operations and widespread agent network, thus making them financially included. Regulatory response and support are essential for this advancement, where they necessitate significant changes to the current regulatory practices. This task is difficult for regulators due to their limited technical knowledge and resources in the field of financial technologies. Regulators collaborate with industry to overcome these challenges. However, studies on such collaborations are scarce. …