Business Commons^™

Lived Experiences Of Mothers Balancing Work And Family In The Restaurant And Food Services Industry, Brandi M. Fannell

Walden Dissertations and Doctoral Studies

Women account for over half of restaurant and food service employees in the United States. The hours required to manage obligation to both jobs and families impact work–life balance among this population, which can lead to burnout behaviors such as complaints, turnover, and absenteeism. Guided by both self-efficacy and role conflict theories, a phenomenological study was conducted to understand work–life balance, engagement, and job satisfaction among working mothers in the restaurant and food service industry. Working mothers with children between ages 5 months and 17 years, who were employed full-time at casual restaurants and similar food service organizations, were interviewed …

Strategies Retail Managers Use To Reduce Voluntary Employee Turnover, Dawn Nicol Jackson

Walden Dissertations and Doctoral Studies

Voluntary employee turnover results in considerable costs for organizations, loss of tacit knowledge, depletion of high-quality goods and services, and economic hardship in local communities. Leaders flourish by maintaining knowledge embedded in the organization. Grounded in Herzberg’s two-factor theory, the purpose of this multiple case study was to explore strategies retail managers from the southwest region of the United States use to reduce voluntary employee turnover. Data were collected using in-person and virtual semi-structured interviews with ten retail managers from different establishments who used successful strategies to reduce voluntary employee turnover. Four themes emerged from the thematic analysis: effective communication …

Bank Manager Strategies To Retain Skilled Employees Beyond 5 Years, Lana Faye Martin

Walden Dissertations and Doctoral Studies

AbstractThe banking industry is fraught with low employee retention threatening the bank’s ability to perform optimally. Bank managers who fail to implement strategies to retain skilled employees experience reduced productivity and increased turnover costs. Grounded in the job embeddedness theory, the purpose of this qualitative single-case was to explore strategies bank managers use to minimize employees' intent to leave during downtimes in the banking industry. The participants were four employees of a Fortune 500 bank located in the U.S. in Virginia. Data were collected using semistructured interviews and a review of organizational employee handbooks. The six themes identified through a …

Factors Affecting Web-Based Social Service Referral Technology Adoption In The Nonprofit Sector, Elizabeth A. Hutton

Master's Projects

Nonprofits play a significant role in providing social services that increase communities' overall well-being (Ressler et al., 2021; Reckhow et al., 2019; Smith & Phillips, 2016), and adopting new technologies helps promote these positive outcomes (Hackler & Saxton, 2007). However, with new technologies emerging at a pace few nonprofit organizations can keep up with, how do nonprofit leaders decide which technologies to adopt given their limited resources? This study seeks to understand what factors affect nonprofit leaders' technology adoption decision-making. Online referral platforms are not new in health or homeless organizations. Web-based coordinated social service referral tools are more recently …

Goodwill Going Green: How Green Branding Can Generate $1m In Revenue, Elia Meltzer, Esha S. Vartak, William M. Crone, Ryan T. Richards

Williams Honors College, Honors Research Projects

Goodwill Industries is a nonprofit organization. Not only do they specialize in charity work, but they also have a chain of stores that focus on thrift shopping. Additionally, Goodwill provides other services, such as recycling clothing, electronics, and other goods. Recently, Goodwill of Akron, Ohio received a grant of five million dollars, where the money for the grant would have to be utilized in five years. The main objective of this project was to find a way for Goodwill to use grant money efficiently, to generate revenue for a new transportation initiative.

Our team has recommended utilizing the most popular …

Adjust-A-Ramp, Taylor Sharrits, Courtney Banks, Emily Beck, Jazmin Buenrostro

Williams Honors College, Honors Research Projects

Adjust-A-Ramp is a portable ramp designed to ensure the safety of consumers and prevention of damage to cars, specifically towards low profile cars. A low-profile vehicle includes any vehicle that has a clearance off the ground of 6.5 inches or less. Advantages of low-profile vehicles include improved handling, better braking, increased fuel efficiency, increased stability, and an overall luxury aesthetic. The reduced tire size increases grip on smooth surfaces with better wheel response, creating a fast, more efficient ride. The simple tire tread patterns and the stiff sidewalls allow for lower rolling resistance which increases fuel economy. The Adjust-A-Ramp can …

All For One And One For All: One Market-Oriented Culture, Four Ceo Leadership Styles, Chris Linden Brown

Theses and Dissertations

The value of a market-oriented culture as one that sustainably satisfies customers, engages employees, and provides profitable growth is well-established. Market-oriented firms are more profitable, more innovative, and deliver higher customer and employee satisfaction than their competitors. However, we still know little of how leaders of such operations create and sustain their organizations’ market orientation. This research, positioned at the intersection of leadership and marketing strategy, draws on interviews with 66 CEOs and senior executives across a variety of firms and industries to generate insights into how these leaders developed their market-oriented approach and to identify the behaviors they engage …

To Leed Or Not To Leed; A Data Comparison Of Energy Consumption And Greenhouse Gas Production In Multi-Family Housing Operations, Michael Cusumano

Theses and Dissertations

Sustainably designed buildings, such as those built under LEED, CAL-Green, BREAM, Energy Star and Green Star, purport to reduce scarce resource consumption and reduce greenhouse gas emissions. This research addresses whether such sustainably designed buildings produce reductions in greenhouse gas emissions compared to similar but non-sustainably designed projects in the multi-family area of built environments. I compare two datasets to determine the energy consumption levels between sustainably designed (LEED-certified and CAL-Green) multi-family projects and similar developments which are not designed to be sustainable to determine the effectiveness of current sustainability design strategies in creating reductions of the overall production of …

The Power Of Purpose On Performance: Its Measurement And Influence On Innovation, Mark R. Hatch

Theses and Dissertations

This research explored two questions: “How does one measure a strong organizational purpose?” and “What are the sources of success caused by a strong organizational purpose?” These questions were answered by developing a new measure of purpose that incorporated enacting and aspirational dimensions. Further, the level of analysis of prior research was shifted from the individual to the organizational level. The research then empirically tested the influence of the new purpose construct, Enacting Aspirational Purpose, on two important sources of organizational performance, specifically radical innovation and innovation success. The analysis supported a statistically significant positive influence of Enacting Aspirational Purpose …

About Her Business: The Making Of The Black Female Entrepreneur, Selina Steward

Theses and Dissertations

This qualitative research explored the lived experiences of Black women in the United States who have managed to establish and sustain successful businesses. This research seeks to explore the vicissitudes and challenges of Black female entrepreneurship, as well as the strategies employed by Black women to achieve successful business ownership. The researcher interviewed 15 Black businesswomen with intimate knowledge of the phenomenon of interest using a purposive sample technique. Employing a phenomenological approach and semi-structured interview questions, this study uncovered connections between previously identified challenges in the literature and recommendations for the next generation of Black female entrepreneurs. Learning from …

Participant Reactions To A Leadership Development Program In A High Growth Firm: A Preliminary Study, Malika Begin

Theses and Dissertations

High growth firms (HGF), which report more than 20% annual growth for at least 3 consecutive years, have limited time and resources to support their success. Transformative leadership development interventions, which strive to create marked changes through shifting leaders’ ways of perceiving and operating, may be highly effective for rapidly expanding the firms’ leadership capacities. This study examined the perceived nature and impacts of a leadership development program that was intended to be transformative in one HGF.

All 10 leadership development trainees were interviewed about the effects of the program and the program features that contributed to those effects. Participants …

The Impact Of A Mindfulness Practice On The Effects Of Emotional Labor, Lauren Dainko

Theses and Dissertations

Mindfulness meditation has become a staple practice for those looking to improve the self and become connected to the present moment. With the growing number of tools available, mindfulness base practices have stretched beyond the areas of self-improvement and have entered into the workplace. Companies are leveraging the benefits that come from a mindfulness- based practice, having their leadership teams take part to help improve the lives of their employees and their businesses.

This study takes an in-depth look at how a daily mindfulness practice influences customer service professionals. Specifically narrowing in on the ways a mindfulness practice impacts the …

Creating Attractive Organizations For First-Generation Americans, Joshua C. Carson

Theses and Dissertations

First-generation Americans (FGAs) entering the work force can help American organizations improve their performance in the marketplace and achieve their business objectives. However, the demographic faces unique challenges that make it necessary for employers to develop specific strategies that can attract them. This research study examines how American employers can attract and empower FGAs into their organizations. The study uses a qualitative research design to examine the study issue. The experiences, opinions, and views of FGAs entering the work force will be collected to determine how American employers can meet their needs and expectations and attract them to their organizations. …

Impact Of Internal Corporate Social Responsibility Factors On The Employee’S Innovation Climate In The Medical Diagnostics Industry, Sofia M. Beglari

Theses and Dissertations

This study examined the relationship between employee-driven corporate social responsibility (CSR) factors and employee innovation in U.S. medical diagnostic companies during the respiratory syndrome coronavirus (COVID) pandemic. This study examined what employee-driven CSR factors affect such motivation of employees toward innovation. The research population was employees who have worked in operation, quality control, research, technical, and management departments of medical diagnostics companies in the United States of America. The investigator used a survey questionnaire for this correlation design study. Employees’ responses were analyzed based on education level, gender, and job function using descriptive analysis, t-test, and ANOVA-test. The theoretical framework …

Board Governance In Crisis: Director Influence In Executive Crisis Leadership, Kevin Schaller

Theses and Dissertations

The COVID-19 global pandemic is the most far-reaching crisis of the modern era and the cascading impacts on organizations is tantamount to a volatile, uncertain, complex, and ambiguous (VUCA) environment for decision-making by board directors and top management team (TMT) leaders. The pandemic provided an unprecedented opportunity to expand upon the disparate research associated with decision-making by board directors and TMT leaders during crises. This phenomenological study explored how the pandemic influenced decision-making distinctly from previous crisis events and how executive decisions on firm policies and strategies transpired throughout the crisis. A sample of 32 board directors and senior executives …

Data Envelopment Analysis As A Benchmarking Application For Humanitarian Organizations, Dan Rodman

Theses and Dissertations

Humanitarian aid organizations are under tremendous pressure and competition for donor funds to sustain their operations. However, donor contribution levels have remained relatively stagnant over the past five years and are unlikely to grow in the foreseeable future. Additionally, donor policies and mandates have added pressure on humanitarian aid organizations to comply with new and more complex requirements.

Many humanitarian aid organizations work in some of the most challenging areas of the world, where conflict, famine, environmental, economic, and cultural challenges are prevalent. Given all these factors, a novel form of performance and efficiency measurement is needed to evaluate the …

Impact Of Leadership Skills On Entrepreneurs’ Business Success In Saudi Arabia, Omar Alaqeel

Theses and Dissertations

Most entrepreneurial businesses fail within the first 5 years of establishment. One of the major causes is the lack of leadership skills by the entrepreneurs. The aim of this quantitative study was to define the leadership skills that were required by entrepreneurs in Saudi Arabia in creating and sustaining entrepreneurial business successfully beyond 5 years and to identify the environmental factors affecting entrepreneurship ecosystem in Saudi Arabia. The population of interest in this study was entrepreneurs from Tasamy in Saudi Arabia. Tasamy is a non-profit organization that focuses on supporting entrepreneurship in Saudi Arabia. To answer the research questions for …

Scandinavian Work-Life Balance Experience: Its Implementation In The United Arab Emirates (Uae) Happiness Context, Maktoom Al Mazrouei

Theses and Dissertations

Employee happiness and satisfaction are unanimously correlated to enhanced levels of productivity and efficiency, making them important for employees and employers. Scandinavian countries consistently rank highly on the world happiness index and correspondingly possess comparatively happier employees in their workplaces. Aside from the structural setting, internal components, and atmosphere of the workplace, it is primarily understood that the initiatives undertaken by Scandinavian countries in relation to the concept of work life balance are significantly important. The concept of work-life balance is cognizant of an employee’s struggle in maintaining equilibrium between work and personal life. This study could aid the United …

Developing Psychological Safety In Technical Teams, Susan Ellen Clayton Nakashima

Theses and Dissertations

Being promoted from an individual contributor to a supervisor brings new challenges and opportunities. One challenge new supervisors face is creating and fostering a psychologically safe environment to encourage teams’ interpersonal risk taking. This research introduces the antecedent of first level technical leaders perceived transformational leadership training on team members psychological safety. A study of 92 technical teams (400 participants across nine companies, three industries, and four US regions) measured the impact of four hypotheses related to psychological safety. A positive relationship between leaders training and team psychological safety was discovered. The highly correlated variables, training and emotional intelligence, led …

New Product Development System Fit For Innovative Performance, Tad V. Machrowicz

Theses and Dissertations

Innovation is an imperative for long-term health and shareholder returns in firms dependent on product development. Yet, most companies struggle with the tension between creative ideation and implementation. Effectively finding new sources of revenue and improving and profiting from existing products and services reflects a product development ambidexterity challenge. Surveys were collected from 212 development team members representing 31 teams from the transportation, aerospace, and chemical sectors to understand if a new product development (NPD) system’s ambidexterity supported team level innovation performance. When NPD systems are perceived by development team users as ambidextrous structures, their combined ideation and implementation strength …

Pray And Play: The Impact Of Fellowship Of Christian Athletes Among Di African American Collegiate Football Players In Kentucky, Rasheed Flowers

Theses and Dissertations--Educational Policy Studies and Evaluation

Participation in athletics provides student-athletes with opportunities to further themselves outside of athletics through academic assistance, educational opportunities and experiences, physical wellness, and personal/professional development. One often overlooked portion of this holistic development is spiritual development. As demonstrated in the name student-athlete, it implies a dual identity. Few student-athletes navigate multiple identities and a myriad of additional challenges in their collegiate journey than African American football student-athletes (AAFSAs). Spiritual development is vital for student-athletes; the literature validates that student-athletes growing in their faith may be better equipped to navigate the tension of multiple identity roles and cope with various circumstances. …

City Of Missoula Partnership Project: Supporting The Affordable Housing Trust Fund, Petra Leah Slater

Undergraduate Theses, Professional Papers, and Capstone Artifacts

As housing prices continue to increase rapidly in Missoula, it is more important than ever for community members to be aware of the resources available to them that support access to affordable housing. I have partnered with the City of Missoula to research and design a new webpage for the city’s Affordable Housing Trust Fund. The Affordable Housing Trust Fund was adopted in July of 2020 and aims to provide housing developers and nonprofit organizations funding with the goal of creating new, affordable housing options for Missoulians. The new webpage for the Affordable Housing Trust Fund will expand community knowledge …

The Relationship Between Food Retailers And Distributors, Madison Seigler, Julia Anderson, Aidan Morton, Cassandra Williams, Victoria Bloomgren, Jacob Tutty

Undergraduate Theses, Professional Papers, and Capstone Artifacts

Our understanding of the science of anthropogenic climate change and its immediate and indirect impacts has grown within the last decade.Alongside anincrease in concern for the inequities within the industrialized food system, climate change is impacting agriculture and the communities that depend on it in myriad ways. These challenges have catalyzed investment in sustainable agriculture, “eat local” food movements, and rethinking of all aspects of food systems, including consumers, producers, retailers, and distributors. The body of literature on food systems primarily focuses on the connection between consumers and retailers; however, there is a notable absence of literature on the relationships …

Advising Goodwill Industries Of Akron For Investment In A Digital Skills Training Service, Brady Dearth, Brandon Welsh, Annamarie Nedejkovic, Zoe Williams, Dayjon Harris

Williams Honors College, Honors Research Projects

n/a

Upscaling Textile Upcycling, Mason Scott, Brett High, Sophia Marcum, Rachel Schiffli, Andrew Flowers

Williams Honors College, Honors Research Projects

Our research project was designed to answer one question: is it feasible for the Goodwill Industries of Akron to use upcycled clothing as a sustainable revenue driver to fund their mission? Upcycled products are simply defined as products whose value has been increased by combination or alteration. This contrasts with product reuse or recycling which Goodwill already utilizes as ways to generate revenue. Goodwill’s primary source of revenue currently is the resale of donated goods at their brick-and-mortar stores, and we thought that upcycled goods were consistent with their established business model. We hypothesized that the same consumers that presently …

The Viability Of Pop-Up Thrift Shops In Increasing Revenues For Goodwill Industries Of Akron, Morgan Andrews, Casey Bachowski, Caitlin Croston, Zach Dunphy, Weston Latham

Williams Honors College, Honors Research Projects

The Honors Project in Business Administration course at The University of Akron (UA) College of Business (CoB), conducted September 2021 through May 2022, involved partnership with the local nonprofit Goodwill Industries of Akron (GIA) at the direction of Interim Dean of the CoB, Dr. Susan Hanlon. The purpose of this capstone project was to generate ideas and recommendations to GIA for a new, sustainable business unit, the revenue of which would cover the annual $250,000 operating cost of a new transportation support initiative to overcome GIA’s clients’ barriers to employment. During the secondary research phase of this project undertaken from …

The Effects Of Caffeine On Health And Perceived Bitterness, Chyann Farlin

Williams Honors College, Honors Research Projects

Caffeine is commonly consumed throughout the world in items such as coffee, chocolate, tea, energy drinks, and carbonated soft drinks. Consumers and food manufacturers benefit from discussion surrounding caffeine because consumers use information to drive their purchases. The purpose of this paper is to describe how caffeine effects health and perceived bitterness, and the ways that the food industry modifies bitter tastes in caffeine-containing products. Moderate caffeine intake is defined as 240-400 mg/day. Moderate intake of caffeine is not correlated to increased risk of premature death caused by disease or cancer. Excessive intake (>400mg/day) is neither protective nor harmful …

The Impact Of Food Justice Advocates In Creating And Influencing Public Policy, Michael Joseph Chadukiewicz

Department of Conflict Resolution Studies Theses and Dissertations

This case study explored the impact that food justice advocates had on creating and implementing public policy to provide access to adequate, healthy, and culturally appropriate food for the residents of New Haven, Connecticut. The problem the case study explored is in 2020 food insecurity affected 22% of the residents of New Haven, more than twice the national average. This qualitative case study used grounded theory to analyze the experiences of 31 food justice advocates that were members of a coalition of researchers, food service providers, non-profit agencies, grassroot organizations, and residents tasked with improving the city’s emergency food system. …

Recognizing And Addressing Conflict That Emerges From Sociotechnical Change In Higher Education, Kathleen Ann Watkins-Richardson

Department of Conflict Resolution Studies Theses and Dissertations

Today’s unprecedented technology growth impacts at many levels—from individuals to groups to society. This study aims to characterize how exponential digital technology growth and organizational change is explained and experienced in a university setting deploying new instructional technologies—and how or where conflict emerges. Organizational conflict is a phenomenon that takes many forms and may not be fully recognized. This dissertation highlights theories of technology invention and disruption, the dynamics of sociotechnical change (defined as the interdependencies between people, technology, and the environment) and response in organizations, complex adaptive systems, and practice theory of change. It considers current technological forces at …

Design And Exploration Of New Models For Security And Privacy-Sensitive Collaboration Systems, Ramandeep Kaur Sandhu

Theses and Dissertations

Collaboration has been an area of interest in many domains including education, research, healthcare supply chain, Internet of things, and music etc. It enhances problem solving through expertise sharing, ideas sharing, learning and resource sharing, and improved decision making.

To address the limitations in the existing literature, this dissertation presents a design science artifact and a conceptual model for collaborative environment. The first artifact is a blockchain based collaborative information exchange system that utilizes blockchain technology and semi-automated ontology mappings to enable secure and interoperable health information exchange among different health care institutions. The conceptual model proposed in this dissertation …