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Articles 22081 - 22110 of 23906

Full-Text Articles in Business

An Analysis Of Iso 9000'S Applicability To Worldwide Warehouse Quality Assurance, Anthony T. Dyess, Henry E. E. Stish Sep 1994

An Analysis Of Iso 9000'S Applicability To Worldwide Warehouse Quality Assurance, Anthony T. Dyess, Henry E. E. Stish

Theses and Dissertations

This study examines the applicability of ISO 9000, a world-wide quality standard, to the quality assurance procedures being built into a new Foreign Military Sales FMS program. This new program, the Worldwide Warehouse, is an Air Force Security Assistance Center AFSAC attempt to assist FMS customers in reducing excess materiel inventories. Areas of investigation include ISO 9000s international acceptance, its ability to ensure quality products, and a case study of SHARE, a NATO initiative which employs ISO 9000 in quality assurance and is dramatically similar to the Worldwide Warehouse. The researchers conduct an exploratory study using a literature review and …

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Strategic Planning Within Air Force Materiel Command: A Focus On External Stakeholders' Involvement, David B. Coomer, Mary E. Moynihan Sep 1994

Strategic Planning Within Air Force Materiel Command: A Focus On External Stakeholders' Involvement, David B. Coomer, Mary E. Moynihan

Theses and Dissertations

This research study used case and cross-case analyses to determine what Air Force Materiel Command can learn from leading business practices to produce maximum stakeholder involvement in their strategic planning process. A literature review revealed five essential elements of stakeholder involvement establishment of communication processes for multiple stakeholders, appropriate interaction policies, active CEO involvement, measurement processes, and balanced stakeholder strategies. These elements were incorporated into a model to provide a benchmark against which to evaluate AFMCs stakeholder awareness programs. The six stakeholder awareness programs selected for study were identified through a process of interviews with AFMCs senior-level strategic planners. The …

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Mitigating The Effects Of Manpower Reductions At A Central Issue Facility By Improving The Allocation Of Servers: A Simulation Study, Michael K. Garrity, Christopher J. Wicker Sep 1994

Mitigating The Effects Of Manpower Reductions At A Central Issue Facility By Improving The Allocation Of Servers: A Simulation Study, Michael K. Garrity, Christopher J. Wicker

Theses and Dissertations

The purpose of this research was to determine a preferred server allocation and a preferred customer batch size for processing customers at an Army Central Issue Facility CIF under various manpower levels. The CIF is a retail warehouse which issues tactical clothing and equipment to individual soldiers. It is facing potential manpower reductions from the current level of 19 servers. The CIF exhibits flow shop characteristics. An assembly line balancing approach was used with the objective of reducing the customers average time-in-system. Five server allocation heuristics and three customer batch sizes were examined. The evaluation tool was a computer simulation …

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An Analysis Of The Effect Of Personnel Drawdown Initiatives On Aircrew Experience, Keith L. Hedgepeth, Lennie J. Simpson Sep 1994

An Analysis Of The Effect Of Personnel Drawdown Initiatives On Aircrew Experience, Keith L. Hedgepeth, Lennie J. Simpson

Theses and Dissertations

This study analyzes the effects of personnel reduction initiatives on aircrew experience levels of Air Force pilots and navigators. Four key measures of experience were defined, including total flight hours, flying hours in Primary Assigned Aircraft PAA, total hours at time of upgrade to instructor, and total PAA hours at time of upgrade to instructor. Three objectives were established for this study. These objectives measured the degree of change in overall aircrew experience for pilots and navigators in six major weapon systems, to determine if changes in aircrew experience varied by weapon system, and if changes in aircrew experience varied …

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An Analysis Of The Effects Of Lean Logistics On The Current Air Force Reparable Pipeline: A Simulation Study, Tracey L. Hill, William N. Walker Sep 1994

An Analysis Of The Effects Of Lean Logistics On The Current Air Force Reparable Pipeline: A Simulation Study, Tracey L. Hill, William N. Walker

Theses and Dissertations

This research investigates the effect of Lean Logistics proposals on the current Air Force repairables pipeline. Lean Logistics proposes reducing reparable asset levels at operating bases, reducing transportation time between bases and depots, and reducing depot repair times. Computer simulation is used as a tool to perform a 3X3X3 full factorial experiment to determine the effects of the Lean Logistics proposals on fully mission capable aircraft and transportation cost. Results indicate that lean Logistics outperforms the current repairables pipeline in term of fully mission capable aircraft. A cost benefit analysis is performed to determine the trade offs between transportation costs …

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Measuring Customer Satisfaction: Practices Of Leading Military And Commercial Service Organizations, Daniel M. Hodgkiss, Manuel F. Casipit Sep 1994

Measuring Customer Satisfaction: Practices Of Leading Military And Commercial Service Organizations, Daniel M. Hodgkiss, Manuel F. Casipit

Theses and Dissertations

This research effort studied the customer satisfaction programs of six quality award winning service organizations in the military and commercial sectors. The purpose of the study was to assess the applicability of a general set of guidelines on measuring customer satisfaction for service organizations. This study discusses customer satisfaction, the importance of measuring customer satisfaction, guidelines regarding customer satisfaction, and the common practices of award winning service organizations. This study found that the common practices among service organizations provide support for the establishment of a general set of guidelines for measuring customer satisfaction. Universally applicable guidelines are listed and situationally …

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An Assessment Of Factors That Affect The Employment Of Alternative Dispute Resolution Techniques To Resolve Contract Disputes, Jeffrey T. Journey, Bradley T. Riddle Sep 1994

An Assessment Of Factors That Affect The Employment Of Alternative Dispute Resolution Techniques To Resolve Contract Disputes, Jeffrey T. Journey, Bradley T. Riddle

Theses and Dissertations

This study investigated the factors which potentially influence contracting and legal professionals’ decisions to employ Alternative Dispute Resolution ADR techniques to resolve contract disputes. A literature review revealed that unawareness, excessive oversight, lack of management support, over-regulation, and interdisciplinary conflict on acquisition teams are or have been the most prominent factors discouraging the use of ADR. An additional background investigation determined that the United States Army, the Army Corps of Engineers, and the Navy had extensive experience and expertise regarding ADR use. Therefore, surveys over 250 were administered to various contracting and legal offices throughout these agencies, of which 57 …

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An Investigation Of Integrated Product Development: A Case Study Of An F-22 Prime Contractor, Stephanie Lopez Sep 1994

An Investigation Of Integrated Product Development: A Case Study Of An F-22 Prime Contractor, Stephanie Lopez

Theses and Dissertations

This research investigates the effects of implementating the Integrated Product Development IPD philosophy in a major acquisition program, specifically an F-22 Advanced Tactical-Fighter Prime Contractors IPD implementation The population of the study consists of employees of the prime contractor working directly with IPTs on the F-22 program. A survey with closed- ended questions and open-ended statements was used to collect data. The survey was pretested on F-22 SPO personnel to increase survey reliability. Survey results indicate that this prime contractor is having difficulty implementing IPTs. The IPT structure in this company does not seem to have improved the ability of …

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Applicability Of An Activity Based Cost System In Government Service Organizations, Robert W. Callahan, Daniel A. Marion Sep 1994

Applicability Of An Activity Based Cost System In Government Service Organizations, Robert W. Callahan, Daniel A. Marion

Theses and Dissertations

This research focused on the applicability of Activity-Based Cost (ABC) systems within government service organizations. ABC implementation efforts within other government organizations were first examined to determine what information short caused managers to consider ABC implementation. Next, archival analysis was conducted within the case study organization to determine if the same accounting information shortfalls existed. An ABC system was then implemented within the case study organization. ABC information was compared with information provided by the case study organization's fund accounting system. The case study organization's fund accounting system traced congressional appropriations to categories of expenditures for FY93. The fund accounting …

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Using Parametric Cost Models To Estimate Engineering And Installation Costs Of Selected Electronic Communications Systems, John L. Bosworth Ii, Ronald J. Wiechmann Sep 1994

Using Parametric Cost Models To Estimate Engineering And Installation Costs Of Selected Electronic Communications Systems, John L. Bosworth Ii, Ronald J. Wiechmann

Theses and Dissertations

This study developed a set of cost driver definitions for use by the Communications. Systems Center CSC, headquartered at Tinker AFB, Oklahoma. CSC is responsible for the engineering and installation of a dozen types of ground-based electronic communication and navigation systems, ranging from mobile radio systems to base telephone switches and air traffic control systems. Under changes brought about by the implementation of the Defense Business Operating Fund DBOF, the Communications System Center is searching out new customers and new cost estimating methodologies to improve customer service. The definitions were used to gather historical data of equipment, engineering, and installation …

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A Study To Determine If Newly Developed Budget At Completion (Bac) Adjustment Factors Improve The Success Of Prevalent Index-Based Estimate At Completion (Eac) Techniques, Timothy L. Elkinton, Todd J. Gondeck Sep 1994

A Study To Determine If Newly Developed Budget At Completion (Bac) Adjustment Factors Improve The Success Of Prevalent Index-Based Estimate At Completion (Eac) Techniques, Timothy L. Elkinton, Todd J. Gondeck

Theses and Dissertations

The purpose of this study was to develop Budget At Completion BAC adjustment factors BAFs which, when used in conjunction with existing Estimate At Completion EAC techniques improve the success of existing EAC techniques. These factors attempted to account for changing contract requirements which are certain to occur on DoD contracts. These changing requirements often result in a need to add scope and budget to a contract or can cause contract cost overruns requiring additional budget. Improving the success of these EAC techniques is increasingly important because of the budget cuts being experienced by the DoD in todays changing economic …

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Development Of A Comprehensive Base-Level Environmental Training Program For Total Environmental Compliance, William M. Barrett Jr Sep 1994

Development Of A Comprehensive Base-Level Environmental Training Program For Total Environmental Compliance, William M. Barrett Jr

Theses and Dissertations

The leadership of the Air Force has established a goal of total environmental compliance because it is the right and necessary thing to do. Commitment to this goal can be accomplished through strong leadership, however, achieving this goal can only be accomplished through effective training. The lack of consistent guidance for developing and executing comprehensive base- level environmental training programs has forced bases to develop these training programs by whatever means available to them. This has resulted in a broad variation in the thoroughness of base-level training programs throughout the Air Force. This research effort investigates the relationship between the …

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Quality Improvement Analysis Of The Air Force Aircraft Maintenance And Munitions Officers Course, Jeffrey T. Acred, James R. Witter Sep 1994

Quality Improvement Analysis Of The Air Force Aircraft Maintenance And Munitions Officers Course, Jeffrey T. Acred, James R. Witter

Theses and Dissertations

Previous research concerning aircraft maintenance officer training focused on the content of the training curriculum of the Aircraft Maintenance and Munitions Officers Course AMMOC. Conversely, this study sought improvement in aircraft maintenance officer training by evaluating the guidance and support provided to AMMOC. Two methods were employed for identifying such opportunities. First, a descriptive model of the training system supporting AMMOC was developed and analyzed. Second, feedback was solicited from AMMOC instructors through the use of a two-round Delphi. The Delphi was employed to develop a consensus among the instructors regarding what improvement opportunities existed and potential means for taking …

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A Methodology For Establishing Maximum Aircraft Combat Turn Rates, James R. Dudley, Michael J. Novotny Sep 1994

A Methodology For Establishing Maximum Aircraft Combat Turn Rates, James R. Dudley, Michael J. Novotny

Theses and Dissertations

The Air Force relies on the Status of Reports and Training System SORTS as an indicator of unit readiness. Unit Capability Levels C-Levels reported in SORTS are determined through measurements of on-hand resources and computer estimates of unit capabilities. Aircraft maximum turn rate, defined as the maximum number of sorties an aircraft can fly in a 24-hour period, is an input parameter to the assessment model. The methods used today produce maximum turn rates with unverifiable accuracy. Unit capabilities required to generate aircraft sorties are documented and their relationship to maximum turn rate established in this study. A unit capabilities …

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A Study Of Physical Inventory Methodologies For The Wright-Patterson Afb Medical Center Supply Activity, Steven M. Elkins, Scott A. Parks Sep 1994

A Study Of Physical Inventory Methodologies For The Wright-Patterson Afb Medical Center Supply Activity, Steven M. Elkins, Scott A. Parks

Theses and Dissertations

This study evaluates current and alternative physical inventory methodologies for the Wright-Patterson Medical Center Supply Activity. Four potential physical inventory alternatives were examined 1 100 percent annual physical inventory 2 statistical sampling, 3 continuous cyclic and 4 stratified cyclic. For each alternative the researchers used historical data and a site survey to estimate the effect on physical inventory costs and impact on customer service. The researchers found that statistical sampling was the most economically feasible alternative for the Wright-Patterson Medical Center. However, the method of stratified cyclic produced less extreme scores in both physical inventory cost and customer service parameters …

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The Role Of The Federal Government In The Civilian Conversion Of Military Installations: A Case Study Of Gentile Air Force Station, Jodie L. Eshbach, Calvin S. Hall Sep 1994

The Role Of The Federal Government In The Civilian Conversion Of Military Installations: A Case Study Of Gentile Air Force Station, Jodie L. Eshbach, Calvin S. Hall

Theses and Dissertations

In 1988, the Department of Defense DOD began a massive series of military base closures. Communities affected by these closures must contend with regulations of numerous agencies which impact the closure process. Since 1961, DODs Office of Economic Adjustment OEA has assisted communities in their attempts to recover from effects of base closures. In the 1980s and 1990s, the governments level of involvement increased it added the Air Force Base Conversion Agency AFBCA and the Base Transition Office BTO to assist communities recovery efforts. Through a review of historical data, a case study of the conversion activities at Gentile Air …

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Developing A Template For Logistics Test And Evaluation, Timothy J. Fennell, Jason S. Mogle Sep 1994

Developing A Template For Logistics Test And Evaluation, Timothy J. Fennell, Jason S. Mogle

Theses and Dissertations

Logistics test and evaluation, performed during the developmental test and evaluation effort, is an integral part of the aircraft acquisition process. However, there has been no standard approach to conducting logistics test and evaluation. This study researched past and present approaches to aircraft logistics test and evaluation to determine the most effective method for future programs. We conducted this study using the Delphi method. We solicited the expert opinions of 32 individuals from the logistics test and evaluation field using two rounds of questions. We then statistically analyzed the data to ultimately develop a logistics test and evaluation template. We …

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An Automated Cost Uncertainty Program, Dale N. Fletcher Sep 1994

An Automated Cost Uncertainty Program, Dale N. Fletcher

Theses and Dissertations

The purpose of this research was to develop a menu driven, computer program that implemented methodologies for cost uncertainty analysis. Cost uncertainties have been quantified using either simulation techniques or through heuristic means. Simulation techniques require time to run the required number of iterations. Current computer based heuristic methods do not check correlation matrices for consistency nor do they enable the analyst to perform queries. This research resulted in the development of an automated heuristic cost uncertainty program which alleviates the limitations of current computer programs. The program contains a file editor for creating and modifying data files, a cost …

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An Assessment Of Forecasting Methods: Cooperative Logistics Supply Support Arrangement (Clssa) Investment Items, Jeffrey S. Grafton, Earl W. Sollmann Sep 1994

An Assessment Of Forecasting Methods: Cooperative Logistics Supply Support Arrangement (Clssa) Investment Items, Jeffrey S. Grafton, Earl W. Sollmann

Theses and Dissertations

The United States (US) promotes collective security in the Free World via the Foreign Military Sales (FMS) program. FMS customers prefer to acquire weapon system logistic support through FMS rather than by direct commercial vendor support. Ninety-seven percent of the follow-on logistics requirements are submitted via a special program called Cooperative Logistics Supply Support Arrangement CLSSA. CLSSA, while sound in theory, has been a poor performer. The USAF must modify the CLSSA program or risk losing future FMS to competing nations. Modifying CLSSA to utilize an automated forecasting process will greatly improve customer service. Efficient and timely logistic support is …

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The Certification Program, Training, And Competencies--An Examination Of The Air Force Contracting Work Force's Response To The Sufficiency Of Professional Training, Patty L. Jones, Suzanne Staugler Sep 1994

The Certification Program, Training, And Competencies--An Examination Of The Air Force Contracting Work Force's Response To The Sufficiency Of Professional Training, Patty L. Jones, Suzanne Staugler

Theses and Dissertations

This study determined to what extent AF contracting personnel training needs are sufficiently being satisfied by the current DoD training as outlined in DoD 5000,52M. A convenience sample was employed. 499 surveys were administered to Professional Continuing Education students for various level I through III courses. 320 surveys were used for the data base, achieving a 64.1 response rate. The results of this study show that the training requirements were viewed as sufficiently ensuring that the AF has a mission ready professional work force by slightly more than half of the respondents. However, the training component was ranked as the …

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Cost-Schedule Control Systems Criteria Interpretation Differences Between The Dod And Its Contractors, Brian E. Hoffmann Ii, Johnny Wilson Sep 1994

Cost-Schedule Control Systems Criteria Interpretation Differences Between The Dod And Its Contractors, Brian E. Hoffmann Ii, Johnny Wilson

Theses and Dissertations

This study attempted to identify the major interpretive differences of the Cost/Schedule Control Systems Criteria (C/SCSC) between Department of Defense DoD and contractor performance management professionals, and to understand why these differences occurred. As the study progressed, its focus shifted to an evaluation of the Interpretive Guide, an Air Force Institute of Technology AFIT published document used to assist in the understanding of the criteria elements. The objective of the evaluation was to determine if the Interpretive Guide’s explanations of the criteria elements were in consonance with the intent of the criteria and with current practice in the field of …

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Defective Pricing: An Analysis Of Factors Affecting Sustention Rates And Disposition Times, Tracey D. Kop Sep 1994

Defective Pricing: An Analysis Of Factors Affecting Sustention Rates And Disposition Times, Tracey D. Kop

Theses and Dissertations

Defective pricing occurs when contractors fail to disclose current, accurate, and complete cost or pricing data in their proposals. Failure to submit valid data entitles the government to a refund in the amount of overpayment. With the current backlog of overage defective pricing cases and the continuing decline in sustention rates, a better understanding of the factors affecting timely and successful recoupment of defective pricing funds is needed. This research identifies factors which significantly affect sustention rates and disposition times and presents models to predict both rates and times. Factors were identified through a literature review and interviews with defective …

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An Evaluation Of The Educational Effectiveness Of A Relational Course Compared To Single Topic Courses Offered By The Management Department Of The United States Air Force, Kevin M. Kosefeski Sep 1994

An Evaluation Of The Educational Effectiveness Of A Relational Course Compared To Single Topic Courses Offered By The Management Department Of The United States Air Force, Kevin M. Kosefeski

Theses and Dissertations

This study compares the educational effectiveness of two different methods of teaching three senior-level management courses at the United States Air Force Academy. The first method, known as relational instruction, combined Management Information Systems MIS, Marketing, and Strategic Management into one three hour course worth nine credits. The team of instructors used a variety of delivery methods to present material. The second method of instruction employed single topic courses covering the same three topics as the relational course, taught by single instructors in one hour blocks using mostly lecture to deliver material. The literature review covered Blooms taxonomy of educational …

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The Effect Of Violations Of The Constant Demand Assumption On The Defense Logistic Agency Requirements Model, William S. Long, Douglas H. Engberson Sep 1994

The Effect Of Violations Of The Constant Demand Assumption On The Defense Logistic Agency Requirements Model, William S. Long, Douglas H. Engberson

Theses and Dissertations

This project determined the impact of stationary but non-continuous demand levied in a multi-echelon system. Specifically discussed is how this lumpy demand affected the Defense Logistics Agency, Defense Electronics Supply Center in its computed inventory levels and total variable costs. To determine the impact of lumpy demand, data was extracted from the Defense Logistics Agency, Defense Electronics Supply Center Dayton, Ohio. Based on patterns of demand and distributions, the authors constructed a SLAM 2 model that depicted lumpy orders being received at the Defense Logistics Agency. The SLAM 2 model was constructed for the proposed system and simulation runs were …

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Logistics Control Facility: A Normative Model For Total Asset Visibility In The Air Force Logistics System, Eric C. Lorraine, Michael E. Michno Sep 1994

Logistics Control Facility: A Normative Model For Total Asset Visibility In The Air Force Logistics System, Eric C. Lorraine, Michael E. Michno

Theses and Dissertations

Computer simulation was used to evaluate the impact of a Logistics Control Facility LCF with a Total Asset Visibility TAV system on the AF logistics systems ability to support a weapon system. For this study, the B-1B was chosen as the weapon system of interest. Two performance measures, expected fully mission capable rates and expected pipeline quantities, were used to evaluate the simulation results. Two-sample tests were used to compare the current logistics configuration of the B-1B with the same configuration, but with an LCF controlling the movement of assets. The expected FMC rate performance measure showed significant results while …

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Benchmarking Customer Service Practices Of Air Cargo Carriers: A Case Study Approach, Patrick D. Lozon, Michael B. Mcdaniel Sep 1994

Benchmarking Customer Service Practices Of Air Cargo Carriers: A Case Study Approach, Patrick D. Lozon, Michael B. Mcdaniel

Theses and Dissertations

This study used the benchmarking process incorporated in a case study approach to determine what the Air Force could learn from the commercial air cargo carriers in regard to customer service practices. The air cargo industry leaders were determined through a previous study to be United Parcel Service, Federal Express, Emery Air Freight, Airborne Freight, DHL Airways, and Burlington Air Express. In addition, the 437th Aerial Port Squadron APS at Charleston AFB South Carolina was the Air Force representative in the benchmarking study. Interviews with air cargo managers were conducted at each carrier’s main hub and at Charleston AFB. The …

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A Meta-Analytic Study Of Downsizing: Behaviors And Attitudes Prevalent Among Supervisors, Donald A. O'Hare, Carmine F. Vilardi Sep 1994

A Meta-Analytic Study Of Downsizing: Behaviors And Attitudes Prevalent Among Supervisors, Donald A. O'Hare, Carmine F. Vilardi

Theses and Dissertations

Current research into the effect of downsizing, restructuring, and force reduction on employees has approached the issue many possible vantage points it has focused on the victims, the survivors, and sometimes both. Researchers in management science and psychology explain responses we can expect from survivors of such a corporate upheaval. These effects are of particular interest to supervisors, because they will inevitably face a workforce, at least partially staffed with such survivors. To clarify possible attitudes and behaviors in tomorrow’s work environment, our study tied together, through meta- analysis, results of studies on survivors of a downsized organization. The completed …

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An Evaluation Of Department Of Defense Contractor's Cost Performance, John M. Pletcher, Jane C. Young Sep 1994

An Evaluation Of Department Of Defense Contractor's Cost Performance, John M. Pletcher, Jane C. Young

Theses and Dissertations

This study examines the cause of cost overrun recoveries within Department of Defense DoD contracts. In this time of extremely limited congressional funding, it is crucial the DoD avoid cost overruns. Information provided to contracting officers and contractors which would help avoid cost overruns would prove extremely valuable to the DoD. This study attempts to address this problem in two ways determine the cause of overrun recoveries determine whether a statistical difference in cost and schedule performance exists among DoD contractors. Interviews, document reviews, and a two-sample t- test were used to analyze the contracts that recovered from early cost …

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Worldwide Warehouse: A Customer Perspective, Hugo A. Quintero, Carlos A. Valadares Sep 1994

Worldwide Warehouse: A Customer Perspective, Hugo A. Quintero, Carlos A. Valadares

Theses and Dissertations

Under a global climate of increasing economic difficulties and declining defense budget, every opportunity for better use of available resources must be explored. The Worldwide Warehouse WWW Program is being developed as a solution for the excess inventory problem experienced by the Foreign Military Sales FMS countries. The rationale behind the program includes the idea of releasing resources tied to inactive inventory so those resources can be used to improve support and readiness of active inventory. The purpose of this study us to determine to what extent the WWW Program, as initially defined, is perceived by its intended customer the …

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The Procurement Of Non Developmental Items: Pros And Cons, Giorgio Scappaticci Sep 1994

The Procurement Of Non Developmental Items: Pros And Cons, Giorgio Scappaticci

Theses and Dissertations

The acquisition of a new weapon system and its sophisticated components has become an extremely critical issue for every country, because costs associated with the development of the system have grown significantly. In order to reduce those costs and maintain an efficient system of defense procurement the Congress recommended a wider use of Non-developmental Items NDI into weapon systems and the application of commercial practices when buying NDI. This research examines the acquisition of commercial items as they exist under current statute and regulation, and how they will be handled in the future. The research involved interviews with high-level DOD …

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