Business Commons^™

Dick's Last Resort Restaurants: A Unconventional Theme "Bad Service" Becomes Unique Experience For Guests, Sunghyeon Kim

HIM 1990-2015

The hospitality industry has focused on increasing customer satisfaction by offering services that are generally described as flawless, courteous, and friendly. Dick's Last Resort restaurants, however, are distinguished by intentionally staged erroneous, obnoxious, and rude services that nevertheless provide a unique experience for customers. This unconventional service theme might work for some customers but not for others. This study focuses on exploring the factors that lead to customer satisfaction and dissatisfaction at Dick's Last Resort restaurants. In addition, customer satisfaction levels are examined according to gender and location. Using the modified critical incident technique, 518 online reviews were analyzed through …

A Leader's Impact On Sense Of Community In One Venue At The London 2012 Olympics, Laura Grouchy

All Theses

The importance of creating and maintaining sense of community in workplaces is becoming an increasingly essential facet to help restore bonds and develop support systems which can create happier and more efficient employees. The focus of this research will be on how leadership influences sense of community within one venue at the London Olympic Organizing Committee (LOCOG). This problem is of interest to scholars because Organizing Committees are rapidly growing, temporary and have symbolical strong cultures. In-depth interviews, participant observation and a big five-inventory questionnaire were administered to eight full-time employees at the same venue in London Olympic Organizing Committee. …

Incentives For Distributed Generation In California: The Rise Of Third-Party Solar Development, Joshua M. Propp

Pomona Senior Theses

There are a series of state and federal incentives in California to encourage the installation of distributed generation (DG) renewable energy, largely photovoltaic (PV). This thesis explores the policies behind the incentives, namely the Federal Investment Tax Credit, California Solar Initiative, and Net Energy Metering requirements. Discussion is informed by environmental policy tools, as well as business models that have acted to increase accessibility to these investment-intensive projects. Underlying this analysis is the theme of a shifting energy paradigm, with distributed generation spreading political, economic, and electric power.

Prespektiva E Audtitimit Brendshem, Teuta Avdirrahmani

Theses and Dissertations

Në fushën e auditimit është rënë dakord që një kuptim të plotë të proceset e biznesit është vendimtar për efektivitetin dhe efikasitetin e brendshëm dhe të auditimet e jashtme mbi raportimin financiar ose të pajtueshmërisë rregullatore. Megjithatë, një shqyrtim e metodave të modelimit aktuale zbuloi se konceptet të veçanta nuk janë të mbështetën tërësisht dhe vetëm pak studime empirike është kryer në atë që konceptet e modelimit janë të nevojshme për të mbështetur një kuptim të biznesit proceset nga një perspektivë të auditimit. Për këtë arsye, ne kemi kryer 17 intervista ekspert për rindërtimin konceptet kyçe të fushës së auditimit …

Communicating Creativity: A Workshop And Communication Tools For Teaching And Consulting In Creativity, Stephen J. Hammond

Creativity and Change Leadership Graduate Student Master's Projects

This project developed tools to support a consulting practice integrating the author’s interests in creative process, design and organizational strategy. The focus is on educating students and clients about creativity, creative thinking, design and innovation. Design thinking concepts of user feedback and rapid prototyping were used during the project. The resulting products are materials for a multi-day graduate level workshop for design students, a creativity website including blogging capability and a four minute educational video aimed at helping establish an Aerospace Technology Center in Northern Illinois.

The Green Tray - Nutritional Auditing Service, Nicholas Henry

Finance Undergraduate Honors Theses

The Green Tray is a nutritional auditing service that will reduce nutrition-related health problems and their associated costs by connecting educational, business, and health institutions to small, healthy food service providers. The Green Tray is seeking a $250,000 capital investment to enter the $137.8 billion non-commercial food services market. By the end of year 3 of our operations, The Green Tray projects to achieve $3.36 million in net revenue and will be recognized as a leader in institutional nutrition auditing services.

The Effect Of Compliance With Section 404 Of The Sarbanes-Oxley Act On Small Cap Technology Company's Stock Prices, Joshua Weaver

Finance Undergraduate Honors Theses

This paper analyzes the effect of compliance with Section 404 of the Sarbanes-Oxley Act, also referred to as SOX, on small market cap technology firms using a comparable company analysis model. The comparable company analysis model is used to calculate and compare the average intrinsic values of 45 small and 45 large cap technology companies from the periods of January 1, 1999 to January 1, 2001 (Pre SOX era) and January 1, 2007 to January 1, 2009 (Post SOX era). The purpose of looking at large cap technology firms as a benchmark is to compare how different sized firms within …

Do Mutual Fund Managers Outperform By Low-Balling Their Benchmarks?, Matthew James Scala

Financial Analyst

Do mutual fund managers outperform through a bias toward smaller-cap stocks than represented by the benchmark index? This study attempts to explain mutual fund outperformance through testing the average market cap (AMC) of mutual funds relative to their respective benchmark indexes. If outperforming funds show a bias toward smaller average holdings, then outperformance may be attributed to the value premium associated with small-cap stocks. Using Morningstar Direct, excess returns and average market cap of Holdings were collected on a quarterly basis for 1542 actively managed funds citing the S&P 500, S&P MidCap 400 and Russell 2000 as their primary benchmark. …

Going Green In The Coffee Business: A Stock Market Perspective, Jeffrey Spiletic

Accounting

Concern for the environment has been freely expressed by many individuals across the globe. Research has shown that customers, employees, and stockholders are more trustworthy of a company that practices socially responsible behavior. This paper will examine whether investors will prefer to invest in a company that has committed itself to reducing its environment footprint over a company that has done little or nothing to reduce its environmental impact. This will be done by comparing and contrasting the beta coefficients, share price movement, and the price to earnings ratio of two companies that differ in their attitude towards the environment. …

Does Going Green Mean Losing Green? Bank Of America Vs Jpmorgan Chase, Heather Goldstein

Accounting

This research thesis is an investigation into whether companies implementing a “going green” strategy will compromise their financial performance. The primary focus was on two large financial institutions, one clearly committed to going green and the other less interested in doing so: Bank of America and JPMorgan Chase. The assessment centered on specific financial measurement points for the fiscal years of 2010 and 2011. Concern for health and wellbeing of the earth is growing exponentially, however, in order to sustain the movement it is imperative that companies join the green initiatives. Nevertheless, companies must achieve specific thresholds of financial performance …

An Empirical Investigation Into The Informativeness Of Earnings, Joyce Tseng

Accounting

Accounting earnings are widely used by investors, creditors and financial analysts as a measure of operating performance in valuing firms. However, accountants trade off relevance in decision making in favor of reliability in computing earnings. This study uses an analysis based on stock prices to examine the effectiveness of the earnings number in measuring the operating performance of a firm under different situations where it may be less accurate: when Research and Development Expense, Pension Expense, Special Items, and Income from Discontinued Operations are disproportionately large in magnitude. The results are generally consistent with my hypotheses. The results of this …

Restaurants: Do Healthy Menus Mean Positive Financial Performance? A Case Study Of Chipotle Mexican Grill, Cara N. Veneziano

Accounting

The purpose of this study is to assess the consequences of offering healthy menus versus providing historically popular fast foods. Healthier foods are better for society and being able to understand how serving healthier menus will impact the financial performance of a company is crucial. I focus my attention on Chipotle Mexican Grill since it has been making a concerted effort to provide healthier foods. I have selected McDonald’s Corporation as a benchmark comparison. My specific investigative question is: Does a healthier menu translate into greater profits. My study begins with a comparison of Chipotle and McDonald’s meal options and …

The Underpricing Of M/A-Com Technology Solutions, Inc. At The Ipo That Leads To Long-Term Underperformance, Joseph Doramus

Finance Undergraduate Honors Theses

The underpricing of initial public offerings leads to long-term underperformance. There are many reasons why this may happen, but for this study, the focus is on the lower offering price investors are granted for taking on the high risk of investing in an initial public offering as well as an investment bank keeping a good reputation. The stock return for M/A-Com Technology Solutions Holding, Inc. on the first day shows the underpricing. Underperformance follows after the initial public offering date for M/A-COM Technology Solutions, Inc. This is shown by the comparison of MTSI to the MTSI Index as well as …

Institutional Distance And Entry Mode: How Do Emerging-Market Multinational Companies Overcome Competitive Disadvantages In A Developed Market?, Ru-Shiun Liou

Graduate Theses and Dissertations

As latecomers to global business competition, emerging-market multinational companies (EMNCs) utilize cross-border merger and acquisitions to swiftly acquire strategic assets, such as brands and distribution channels, compensating for their competency deficiency. Developed markets with well-established firms and well-developed market-supporting institutions become important destinations for EMNCs' strategic asset-seeking investments. Institutional distance, national differences in the institutional environment, constitutes a major source of competitive disadvantage for foreign firms competing with indigenous firms. Foreign firms need to overcome the challenges of unfamiliarity, relational, and discriminatory hazards to establish legitimacy in the host market. Compared to established multinationals that originate from other advanced markets …

Cracking The Tax Codes: How State Tax Laws Influence The Number Of Manufacturing Jobs Within Their Borders, Nick Lorenson

Political Science Theses and Capstones

With the recent economic downturn, jobs have been at the forefront of people’s concerns. Policy makers in every state have promised their constituents new jobs. Of particular importance are high paying jobs. Manufacturing jobs tend to be a well-paying and highly sought after form of employment. However, in recent decades, the percentage of manufacturing jobs has been declining in the United States. Also, manufacturing facilities have shown an increased likelihood of relocating to different states. I theorize that manufacturing facilities relocating and expanding in different states is primarily due to state tax policies. This phenomenon has increased within recent years …

Applications Of Search Theory In Finance, Hongyu Song

Finance - Dissertations

In this dissertation, I apply two types of search based theoretical models to interpret two important issues in finance, respectively. (1)The first essay belongs to the field of corporate finance, in which a random search model is set up to describe the pre-IPO market searching and matching process between private firms with intent to sell equity in an IPO and investment banks (IB) that underwrite the issue. Our model tightly links many IPO-related phenomena such as IPO underpricing and long run underperformance under one unified searching framework. (2) The second essay is related to market microstructure, i.e. bid-ask spread, in …

Studies In Income, Investment, And Stock Returns: The Permanent Income Hypothesis And The Overinvestment Puzzle, Insun Yang

Finance - Dissertations

Increased sales drive earnings; increased earnings drive investment; and increased investment drives higher stock returns. In this dissertation, I studied the relationship of sales income, firm investment increase and stock returns. The first paper, titled "Permanent Income and Investment", investigates the relationship between changes in sales income and levels of investment. When firms experience increases in sales that they consider to be permanent, the present value of expected profits also increase, leading to increases in the firms' investments. Firm's investment behavior is primarily explained by permanent changes in sales incomes and not by transitory change. The second paper, titled "Firm …

Motivations Behind Traveling To Dark Tourism Destinations: A Qualitative Study For Future Marketing Campaign Targeting Dark Tourism To Chernobyl, Oleksandra Korotchuk

Renée Crown University Honors Thesis Projects - All

In 2011, the Ukrainian government granted tourist access to a place where one of the worst nuclear disasters in history occurred – Chernobyl. Since then, Chernobyl became the hottest Dark Tourism destination, attracting those who want to see the abandoned ghost-town of Pripyat, a place that 40,000 people used to call home. After the entire city was evacuated in a matter of hours, their belongings were left in pristine condition, disturbed only by the passage of time. Now, thousands of curious travel to Pripyat for guided tours of the Alienation Zone. These so-called Dark Tourists travel to destinations where death …

Oureconomy: Social Impact In Syracuse, Daniel Cowen

Renée Crown University Honors Thesis Projects - All

In today’s society we rely on non-profits and government institutions to ameliorate our most pressing problems. Everyday these organizations employees work tirelessly to help people most in need. Their efforts are recognized and commendable, but they are constantly limited by countless restraints like lack of funding, slow service innovation, and accurate impact measurement tools. Implementing a new sector that would effectively combat the problems that organizations battle when they are doing their best to solve other people’s problems would exponentially improve services.

In this paper I start by outlining the societal problems that are especially prevalent in Syracuse, but characteristic …

Wired Women: Understanding And Reaching The 18-24 Year Old Women Of Today, Jessica David

Renée Crown University Honors Thesis Projects - All

Wired Women represent a segment of the larger millennial generation that has not previously been looked at as a singular target. Previous generational spans of 15-20 have until now successfully identified people of similar tastes, behavior and experience. The increased rate of technological discovery and innovation that has taken place over the past 25 years has caused a generational divide within millennials. It is necessary that this group of 18-24 year old women be examined separately from older millennial women as well as their same-aged male cohorts.

18-24 year old women represent an opportunity for advertisers to reach a group …

The Heteronormative Objectification Of Women In The Disney Princess Films: A Study Of Brand Advertising And Parents’ Perceptions, Melanie Greenblatt

Renée Crown University Honors Thesis Projects - All

Although the Disney Princess franchise portrays its ten princess movies as tales of “happily ever after,” they are filled with negative stereotypes of all kinds; this study in particular focuses on those addressed towards females. Each of these princesses lives in a patriarchal society and her sole desire is to find a man who guides her to happiness. The Princess brand has immense popularity even with these unconstructive stigmatizations of women. This study explores these movies while investigating, through qualitative research, the potency of these stereotypes and whether the parents of the target audience (defined by Disney as ages three …

The Perfect Balance: Combining Global And Local Strategies For Effective International Public Relations, Anne Frances Krengel

Renée Crown University Honors Thesis Projects - All

This paper discusses the benefits of using a combination of global and local public relations tactics to optimize global marketing activities and reach target publics. It also compares various cultures and public relations practices around the world, and offers examples of international public relations campaigns that have successfully reached their target markets by incorporating global strategies with cultural twists that are specifically tailored to local communities. In today’s progressively more globalized world, where people are connecting more quickly than ever before, it is vital that organizations know how to communicate correctly. While many theorists prefer either global strategies or local …

Israel’S Travel And Tourism Public Relations, Jillian Marom

Renée Crown University Honors Thesis Projects - All

Israel’s geopolitical location and conflict with its surrounding neighbors has resulted in constant negative media coverage and poor public perception of the country. As a result of the ongoing turmoil and biased media reports, the country’s tourism industry has failed to live up to its dreams and expectations. In an attempt to fully understand Israel’s travel and tourism industry, the researcher wrote a case study analysis that analyzes Israel’s PR efforts and media campaigns that are created to brand the country and change its negative image in the media. Through online research, news articles, scholarly journals and in-person interviews, the …

Major League Soccer Case Study An Examination Into The Future Of The League, Matt Samost

Renée Crown University Honors Thesis Projects - All

Major League Soccer has grown tremendously since its inception in 1996. The league, however, still is a work in progress. The overarching question of this case study deals with an examination into the future of the league. Will it continue to be a niche sport on the American sports landscape or will it challenge the big four leagues in the years to come? Broken into five subtopics, the case study looks to address this question by examining the league through multiple lenses in order to be able to take both an in-depth and wide look at the current condition of …

Determinants Of Major League Baseball Player Salaries, Tyler Wasserman

Renée Crown University Honors Thesis Projects - All

In 2003, Michael Lewis published Moneyball: The Art of Winning an Unfair Game, which forever changed the finances and economics of baseball. It began a movement towards using advanced statistical analysis to determine the value of baseball players, in order to build a roster that will win the most games at the lowest cost. The Moneyball movement has resulted in a multitude of new statistics to try to drill a player’s value down to one number that represents his marginal revenue product, or his individual contribution to the team’s success.

Player salaries are typically the largest cost for Major …

The Struggle For Power And Pay: Implications Of Board Of Directors' Power On Monitoring Effectiveness And Pay For Performance Sensitivity, Mariana Judith Lebron

Business Administration - Dissertations

Boards of directors monitor and incentivize CEOs to make decisions that maximize shareholder value; however, research has been inconsistent in identifying the relationship between board composition and monitoring effectiveness (Daily, Johnson, Ellstrand, & Dalton, 1998). Integrating an economic perspective (agency theory) with a socio-psychological perspective (upper echelon theory), this paper examines how outsiders' and insiders' power bases relate to pay-for-performance by proposing and empirically examining a multi-dimensional model of board power bases: ownership, prestige, and structural. I argue that board structural and composition characteristics can be used as proxy indicators of board power. Using data from 37, 066 directors of …

Fan Motivation For Attendance To Men's Division I College Soccer Matches, Stephanie Withey

All Theses

Fan attendance rates are a vital part to college athletics. With most athletic programs already losing money for universities, the recent decline in attendance rates has added further stress to budgets (Fulks, 2010). Most of the research on sports fans examines the socio-motivational and psychological motivations for attending games. Fan research has primarily focused on English soccer and American baseball, with little focus being placed on college soccer. While sports like college soccer do not generate enough revenue to sustain themselves, athletic departments still need to maintain positive attendance numbers at these events. Non-revenue sports provide free publicity and advertisement …

The Use Of Bakhtin's Polyphony To Analyze Peer Relationships, Hannah Brunck

Rehabilitation, Human Resources and Communication Disorders Undergraduate Honors Theses

Abstract The purpose of this study was to examine how resident assistants integrate training on leadership and ethics with their personal beliefs in their roles as resident assistants (RAs). Data for this study was gathered using an electronic survey. Participants who have between one and four years of RA experience were to participate in this study. An announcement of the study with a link to the survey was sent to the resident director of all dorms on the UA campus with the request that the announcement be forwarded to the RAs. The survey included six questions that provided basic demographic …

Gaap And Ifrs Convergence: The Effect On Lease Accounting, Ellen E. Bailey

Honors Theses

The research performed in this study has two main objectives. The first objective relates to lease accounting and the way accounting for leases differs between Generally Accepted Accounting Principles (GAAP) and International Financial Reporting Standards (IFRS). The second objective relates to how companies will be affected by the convergence of GAAP and IFRS.

Movement Marketing Of Nonprofit Organizations: Creating Consumer Advocates, Laura B. Hunt

Honors Theses

The title of my thesis is called Movement Marketing for Nonprofit Organizations: Creating Consumer Advocates. The purpose of the study was to determine how nonprofit organizations use marketing to further their cause. The study involved interviewing employees of nonprofit organizations using a standard questionnaire to gather information about how the organization utilizes marketing internally and externally. After analyzing the information gathered from the personal interviews, several techniques were used by all of the organizations. The organizations use movement marketing by first starting to spread the passion for their cause within the organization through employees, volunteers, and board members. These advocates …