Educational Administration and Supervision Commons^™

Examining The Relationship Between Perceptions Of Service Quality, Student Satisfaction, And Intention To Persist At Different Higher Education Institutions, Denise Hardesty, Aaron W. Hughey

Counseling & Student Affairs Faculty Publications

Using a correlational research design, this quantitative, descriptive study was conducted at a two-year community college and a four-year public university. A modified version of the Perceived Service Quality (PSQ) instrument was used to survey full-time, undergraduate students at each institution to examine perceptinos of service quality and whether those perceptions impact a student's decision to return the next semester. Students at both institutions in the study reported a high level of satisfaction in all three primary dimensions of service quality; no significant differences were found to exist in the way in which service quality is perceived by students based …

Newsletter, Wku Staff Senate

Staff Council

Newsletter created by WKU Staff Council to report on work accomplished.

A Comparative Case Study On Special Education Administrator’S Education And Experience: Perceptions Of The Effectiveness Of The Support Provided To Probationary Special Education Teachers, Diane Smith Glover

Educational Leadership & Workforce Development Theses & Dissertations

The purpose of this research study was to explore the education and experience of special education administrators (SEAs) and their perceptions of the effectiveness of the support they provide to probationary special education teachers (SETs), particularly in relation to the teachers' professional growth and job satisfaction. This qualitative study employed an interpretive approach, focusing on the perspectives of SEAs regarding their knowledge in special education, the workplace supports they provide, and the impact of these supports on SETs' professional development and career decisions. Data was collected from interviews with 11 SEAs who had experience supervising probationary SETs.

The findings revealed …

Empowering Educational Leaders: Enhancing Administrative Leaders’ Effectiveness Through Strategic Professional Development, Elizabeth Reed

Dissertations

This study analyzed the current state of professional development opportunities for administrative leaders across ten U.S. states. The research aimed to explore trends, perceived needs, and gaps in professional learning programs for educational administrators. The central research question guiding this study asked: How do administrative leaders perceive and experience existing professional development opportunities, and what areas require strategic improvement? A mixed methods approach was used, with survey data collected from administrative leaders serving in K–12 school settings. The survey instrument was designed to assess participants' perceptions of the relevance, effectiveness, and accessibility of their current professional development experiences. Data analysis …

The Battle Is Not Ours!: The Impact Of Racial Battle Fatigue On The Career Trajectory Of Black Women Administrators At Predominantly White Institutions, Tonishea M. Jackson

Dissertations

This qualitative narrative inquiry examines the impact of Racial Battle Fatigue (RBF) on the career progression of Black women administrators at Predominantly White Institutions (PWIs). While RBF has been studied extensively among students and faculty, there has been little research exploring its influence on Black women leaders who navigate both racial and gendered power structures in organizations where they are often underrepresented and unsupported. Grounded in the theoretical framework of Intersectionality, this study explores one primary research question: What is the relationship between RBF and the career paths of Black women administrators at PWIs, including the stages in their careers …

Building Bridges: Union Efforts To Address Stress Among Educational Staff, Theodore Michael Hamilton

Dissertations

This mixed-methods study examines the relationship between administrative support and educator stress and burnout in a post-COVID unionized school district. Grounded in Bronfenbrenner’s Ecological Systems Theory, the Job Demands-Resources (JD-R) model, and the Transactional Model of Stress and Coping, the study surveyed 102 educational professionals and conducted semi-structured interviews with union delegates. Quantitative findings revealed that 75% of staff worked beyond contracted hours, and 63% assumed additional unpaid responsibilities. Lower levels of perceived administrative support were significantly correlated with higher burnout and greater intent to leave the profession. Qualitative thematic analysis identified key stressors, including inconsistent administrative communication, escalating student …

Social Media And The Effect On Student Engagement, Lara Mcelveen

Dissertations

The purpose of my study was to determine the impact of social media on student engagement and behaviors in high school classrooms. The overarching research question that guided my study was: What is the impact of social media on student engagement? I used a mixed methods approach of quantitative and qualitative data to research my topic. I collected the data using surveys of two stakeholder groups in the study: young adults and educators. The survey results showed that both educators and young adults perceived a decline in class engagement and the rise of behavior in the classroom from social media …

Running Their Own Race: A Quantitative Study Of The Relative Self-Perceived Influence Of Black Male And Black Female Principals, Drema Brown

Dissertations, Theses, and Capstone Projects

K–12 public school principals are responsible for many daily decisions that affect their student body. Despite their importance, very little is understood about these principals’ experiences, and even less is understood about the experiences of Black principals, who represent less than 10% of all public-school principals. To fill a gap in the literature, this study used organizational management theory and intersectionality as theoretical frameworks. The study used hierarchical regression modeling to analyze the National Center for Educational Statistics’ (NCES) Schools and Staffing Survey (SASS) 1999–2000 principal survey data set. The aim was to investigate the impact of various factors, such …

Cuny In The News: A History Of Reporting On The Humanities At The City University Of New York, Jacqueline R. Cahill

Dissertations, Theses, and Capstone Projects

This project compiles newspaper articles concerning humanities at the City University of New York, placing them on a timeline to establish patterns and changes within media reporting and public perception. The archival research of this project explores four distinct eras, grouped around major events in the history of the university: 1961-1971, for the founding of the university and open admissions struggle; 1980-1990, for the response to the ‘70s fiscal crisis and introduction of the Board of Trustees; 2000-2010 for the post-open admissions era and the centralization of CUNY; and 2020-present, for COVID and a new fight for racial equity. Examining …

Uncovering Best Practices For Professional Learning: A Focus On Dialogic Discourse, Belinda Jaquez

Dissertations

The education system rests in a paradox with an ever-changing world and classrooms frozen in time. Though technological advancements, societal changes, and policy reforms are continuously reshaping the world, classrooms have remained anchored in traditional teaching and learning practices. This study examined the relationship between professional learning programs and the quality of classroom instruction with a focus on implementing more collaborative and dialogic approaches to both student and professional learning. This research involved a multifaceted program evaluation of the learning environment centered on the learning experiences of both students and teachers. A utilization-focused evaluation approach was implemented to ensure the …

Organizational Cyber Resilience In Higher Education: How Administrative Leaders Experience A Disruptive Cyber Attack, Elizabeth R. Brentzel

Electronic Theses and Dissertations

Despite increasing cyber threats to higher education, little research examines how administrative leaders experience and navigate these crises to keep their institutions operational. This hermeneutic phenomenological study explores the lived experiences of seven administrative leaders in three higher education institutions following cyber attacks that disrupted normal operations. This study examined how leaders make sense of cyber crisis experiences and what factors shape their decision-making during response and recovery. Key findings reveal five critical areas of impact. First, cyber attacks can have deep emotional impacts on leaders and staff. Despite these effects, they maintain a strong dedication to enacting the educational …

Embodying Altruistic Love: The Role Of Emotions In Teaching Black Students With Disabilities Within An Inclusive Elementary School, Joshua Armentrout

Graduate Doctoral Dissertations

Teacher emotions play a pivotal yet understudied role in shaping the educational experiences of Black students with disabilities (SWDs). This study examines how five special educators in a fully inclusive elementary school understand, experience, and navigate their emotions in relation to Black SWDs. Using a qualitative approach grounded in portraiture, this study explores the intersection of race, disability, and emotion, revealing how teachers internalize, resist, and negotiate dominant ideologies within the broader educational system.

Guided by a three-dimensional space framework from the field of narrative inquiry—temporality, sociality, and spatiality—this study traces how educators’ emotions are shaped by past experiences, social …

Bridging The Gap: College Readiness And The Influence Of School Leadership, Sharonda Pruitt, Sharon Ross, Stephanie Atchley, Jesse Brock

School Leadership Review

This quantitative study examined the relationship between school leadership experience and African American students’ completion of Texas Education Agency-approved college readiness courses. Using 2021–2022 data from the Texas Academic Performance Report (TAPR) in Region 7, the study analyzed average years of experience for principals and assistant principals across high schools. Pearson correlation analysis, with Holm correction and effect size calculations, was used to explore potential relationships. Results showed no significant correlation between principal experience and course completion, but a statistically significant positive correlation was found for assistant principal experience (r = .26, p = .034), indicating a small effect size. …

Australia’S International Education Policy Reform: Implications For Study Abroad And Working Holiday Pathways For Japanese Students, Yuka Jibiki

Critical Internationalization Studies Review

No abstract provided.

Give Them Their Roses: Honoring Student Affairs Professionals Of Color Combatting Secondary Racial Battle Fatigue At A Historically White Institution, Julián X. Latshang, Julián X. Latshang

Graduate Doctoral Dissertations

This dissertation explores the phenomenon of Secondary Racial Battle Fatigue (SRBF) and its impact on student affairs professionals of color in higher education. Grounded in critical qualitative inquiry and the lived experiences of participants, this study examines how emotional, behavioral, and physiological effects of SRBF manifest both through professionals’ direct racialized experiences and their roles supporting students enduring racial trauma. Framed by Racial Battle Fatigue (Smith, 2010) and Secondary Traumatic Stress (Figley, 1995), the research addresses three guiding questions: (a) How does SRBF manifest in professionals of color? (b) In what ways does it emerge when supporting racially traumatized students? …

From Erasure To (Re)Vision: Blackgirls In Education, Nicole E. Mclaren

Graduate Doctoral Dissertations

Blackgirls can grow up, attend school, and never have a teacher who looks like them. Their teachers may never tell them they could become great teachers someday, or school may not be an affirming place they can imagine returning to as educators. Black women make up only 6% of K-12 teachers, and this research shares the life stories of fourteen Blackgirl educators from that notable group, highlighting the challenges they faced on their journey to becoming teachers. This interview-based study uncovers some of the emotional and institutional scars Black women carry. Findings show that the path to and staying in …

“I Need To Borrow Some Money”: How Community College Students Of Color Experience Punitive Financial Aid Structured Disbursements, Devon L. Graves

Journal of Student Financial Aid

Community college students must navigate complex financial aid policies and procedures to obtain their aid award. In this study, I investigated how Students of Color at a community college experience financial aid disbursements. Through qualitative interviews, I found that community colleges disburse aid to students through a process I define as structured disbursements, which delays students’ receipt of their aid. Using Critical Race Theory (CRT) to frame this study, I argue that racist notions about Students of Color with financial need influence how aid is disbursed in the community college sector, which ultimately harms these students. I provide recommendations for …

Competencies For Effective Stem Leadership: Essential Knowledge, Skills, Dispositions, And Practices To Inform Stem Education Programs And Support Program Leadership, Melissa Adams Wooley

Doctoral Dissertations

The purpose of this study was to identify a set of knowledge, skills, dispositions, and practices that are important for STEM leaders to consider as constructs of a STEM theory as they plan and implement a STEM program. The research design included a modified Delphi panel to gain consensus on the knowledge, skills, dispositions, and practices, called competencies, that effective STEM leaders consider when planning and implementing a STEM program. The panel participants were experts in STEM education. Based on the literature, the researcher identified the initial set of competencies. The panel identified ten additional competencies through the Delphi process, …

Virtual And Hybrid Work In Higher Education, Kathryn Elaine Shamburg

Doctoral Dissertations

This qualitative case study examines leadership dynamics within hybrid and remote work environments in higher education, focusing on the enrollment management department of a university. As institutions shift toward flexible work models, the study explores how leaders adapt communication, support, and collaboration strategies to maintain effectiveness, employee well-being, and inclusion. Grounded in Siemens’ (2004) connectivism and supported by insights from Prensky (2001) and Shirky (2009), the study uses a theoretical lens that emphasizes technology’s role in learning and organizational interaction. Data was collected through interviews and document analysis, with participants ranging from frontline recruiters to senior administrators. The constant comparative …

Defying Gravity: Representation Matters And The Leadership Experiences Of Black Leaders In The K-12 Educational Atmosphere, Jordan Washington-Smart

Doctoral Dissertations

This study is a qualitative interpretive phenomenological single case study of Black leaders in an urban, public school district in the southern region of the United States. In this school district, demographic disparities existed between the student population and the leadership. This study analyzed the work of Black leaders and better understand how their leadership experiences shape the school environment for faculty, administrators, students, and community stakeholders outside of traditionally numerical accountability measures. The study was guided by a tri-fold theoretical framework that included applied critical leadership, social justice leadership, and culturally responsive leadership. Twelve Black educational leaders were interviewed …