Higher Education Administration Commons^™

Performance Management Through Service Quality Perspective, Tanaporn Supanichrattana

Faculty Publications - College of Education

This research report examines performance management in educational facilities through a service quality framework. Drawing on the SERVQUAL model, it conceptualizes service quality across five dimensions: reliability, responsiveness, assurance, empathy, and tangibles. The report identifies performance measures associated with each dimension and demonstrates how these measures can inform the assessment of facilities operations and service delivery. The research emphasizes the strategic selection of performance measures that align with organizational priorities and goals rather than the adoption of standardized measures across institutional contexts. Through this framework, the research positions service quality as a foundational lens for data-informed decision-making, continuous improvement, and …

Exploring Black Queer Doctoral Student Experiences With Utilizing Campus Services, Mitchell Everett

College of Graduate Studies: Theses & Dissertations

This study utilized narrative inquiry to examine the experiences of Black Queer Doctoral Students (BQDS) with campus services and their ability to ameliorate minority stress and establish community with other students minoritized by their sexual or gender identity. I used the minority stress model and intersectionality as frameworks to understand how students minoritized by their race and sexual identities experienced campus services. The minority stress model provided an explanation of the stress BQDS may experience due their minority identity (Meyer, 2003, 2013). Connecting to community is also an ameliorating factor in reducing minority stress. In addition, structural intersectionality addressed the …

School Culture: Identifying The Barriers To Belonging At Boarding Schools And Shifting The Culture, Kyle Connolly

Dartmouth College Master’s Theses

School Culture: Identifying the Barriers to Belonging at Boarding Schools and Shifting the Culture is a theoretical application of sociological concepts to boarding school social spaces. The social environment in schools is a venue where students are subjected to endless influences that play a major role in shaping their social realities. Though much debate in education focuses on the curriculum in public school settings, there is far less attention given to small boarding school communities and even less attention on the culture of belonging, or the obstacles to belonging that exist within it. As American society grows more diverse, economically …

Internal Funding Newsletter, Academic Year 2023-2024, Uno Office Of Research And Creative Activity

Internal Funding Newsletters

The University of Nebraska at Omaha is committed to providing students and faculty unique, hands-on opportunities, internships, service learning, applied research, and other collaborative activities that enhance time in and out of the classroom. The 2023-2024 Academic Year saw many exciting opportunities for us to invest into even more programs promoting research and creative activity. This year's programs provided over $800,000, more than double the funding in 2022-2023, for student and faculty projects.

From Lived Experiences To Social Activism: Latino Fraternity Brothers Critical Service To The Latinx Community, Regina L. Suriel, James Martinez, Christian Bello Escobar, Jamie L. Workman

Journal of Higher Education & Student Affairs

Colleges and universities are seeing growth of Latinx students actively engaged in Greek life. In this study, six Latino participants share their testimonios as members of different Chapters of a Latinx Greek Letter Organization (LGLO) nestled within Predominantly White Institutions located in the state of Georgia, USA. Informed by LatCrit theory, this qualitative study uses member’s testimonios to shed light on their varied and sometimes politically charged and racist lived experiences. The researchers draw on these experiences to show how the LGLO supported these members’ character and leadership development and their desire and commitment to critical service and socially just …

Enhancing College Students’ Eaccessibility In Higher Education: Transfer Students And Transfer Admissions Counselors' Perspectives, Sevinj Iskandarova, Margaret F. Sloan

Journal of Higher Education & Student Affairs

There is a paucity of research on institutional e-accessibility and transfer-credit-software adoption. This paucity poses a challenge in understanding how these technologies impact college students and professionals. Drawing on connectivism theory and Karp and Fletcher's (2014) and Kezar's (2013) three-way approaches (changing-in-advice, institutions, and students' willingness to use technology tools) investigate how technology product adoption affects students' and transfer admission counselors' experiences during the transfer process. This study, conducted at a public institution in the mid-east Atlantic region, utilized a convergent-parallel mixed-methods design to assess students' and professionals' perceptions of transfer credit evaluation products. Results indicate that an e-transfer system …

Stereotypes Of A Black Man Misunderstood: The Experiences And Development Of Black Men With Bipolar Disorder On College Campuses, Gerron Scott

Theses and Dissertations

Black men graduate from universities at a lower rate compared to other groups. Students with disabilities also graduate at a lower rate. When the two groups intersect, the results can be disastrous. Black men with bipolar disorder face a host of problems on college campuses. From a lack of sense of belonging to trouble in class, they struggle to stay afloat in college. The purpose of this study was to document the experiences and development of Black men with bipolar disorder on college campuses. A grounded theory approach was used in this study. Grounded theory was chosen because it leads …

Strategic Planning In Higher Education: Perceptions Of Faculty And Administrators At Public Institutions., Brent Graves, Fritz J. Erickson

Journal Articles

Over the past several decades, strategic planning has become ubiquitous in higher education. Yet, there are varying perceptions of its overall value. Perceptions of value are critically important as they can influence the effectiveness and breadth of participation in the strategic planning process, and such participation is widely held to be critical for success. We investigated these issues using an on-line survey distributed to faculty, chairs, and deans at public colleges and universities in the United States. We found that, compared to both faculty and chairs, deans had a more positive assessment of whether the benefits of the process were …

Meeting Students Where They Are: A Full Picture View Of Student Basic Needs In Montana, Kyra D. Merchen

Graduate Student Theses, Dissertations, & Professional Papers

This paper addresses the increasing challenges faced by colleges and universities in supporting students who are struggling with food insecurity, housing instability, and mental health issues. These basic needs, which are critical to student success, have been exacerbated in recent years, prompting institutions to reassess their role in supporting student well-being beyond academic requirements. Specifically, the paper explores how the Montana University System (MUS), a network of public higher education institutions, is addressing these issues and what further outreach is needed to support students holistically. The study seeks to answer the question: "How are colleges in Montana addressing student basic …

From Private To Public: Lateral Transfer Student Experiences, Melissa P. Stough, Diane C. Elliott

Journal of Higher Education & Student Affairs

The phenomenon of student movement between higher education institutions has received considerable attention due to its widespread occurrence and impact on academic trajectories. While extensive research has focused on vertical transfer, such as transitions from community colleges to four-year institutions, less scrutiny has been directed towards lateral transfer, involving shifts between institutions at similar academic levels. This study aims to fill this gap by examining the factors influencing lateral transfer, specifically from private four-year colleges to public four-year institutions. The COVID-19 pandemic has heightened interest in this understudied area, with indications of increased lateral transfers in its aftermath. Leveraging data …

Technology Integration In Student Affairs Practice: The Remarkable 2 Tablet, Steven Tolman

Journal of Higher Education & Student Affairs

N/A --- Technology Review

African American Administrators’ Experiences As They Pursue And Transition Into Higher Education Senior Administrative Roles At Four-Year Predominantly White Institutions, Andre Allen

Theses and Dissertations

This qualitative study explored the experiences of African Americans as they pursued and transitioned into senior administrative roles at four-year predominantly white institutions (PWIs). Insights were drawn from eight participants who held or had held positions such as president, vice president, provost, assistant vice president/provost, and dean.

From in-depth interviews with participants, their experiences were categorized into the overarching themes of career navigation, racial adversity, professional development, and voices of experience, all of which were deeply interconnected through their respective subthemes. In career navigation, subthemes such as empowered by belief and purposeful positioning emphasized the importance of self-confidence, strategic timing, …

Mapping The Historical Discourse Of A Right-To-Read Claim: A Situational Analysis, Mursalata Muhammad

Antioch University Dissertations & Theses

This dissertation project used an interpretivist qualitative research design to study how the right-to-read claim made by seven teenagers attending Detroit public schools in 2016 reflects, addresses, or describes contemporary discussions about educational access. Using situational analysis (SA) as a theory/method, the entirety of the claim comprises the situation of the social phenomenon being studied, not the people. This research combines critical race theory (CRT) with Bronfenbrenner’s ecological systems and uses situation analysis to map historical discourses to conduct a study that examines the history of a present situation of inquiry as presented by this question: How does the 2016 …

An Investigation Into Perception Of The Correlation Between The College People Attend And Their Long-Term Happiness, Gary F. Madvin

Antioch University Dissertations & Theses

This study investigated perceptions about the correlation between the college people attend and long-term happiness. Its inquiry into whether college graduates believe where they go to college affects the chance for long-term happiness is a response to the growing concerns of high school students who are anxious about acceptance into an elite undergraduate college. There is substantial literature demonstrating that graduates of elite schools earn more money and professional success than graduates of standard schools (Rumberger & Thomas, 1993). At the same time, there is evidence that individuals who attend a lower tier school while having similar characteristics to those …

Rhetorical (Re)Inscription Practices Among Black Intercollegiate Football Participants In The Era Of Name, Image And Likeness, Mikayla Beaudrie

UNF Graduate Theses and Dissertations

When intercollegiate athletic participants were permitted the right to profit off of their name, image and likeness (NIL), the landscape of college sports was fundamentally changed. This qualitative explanatory case study investigated one consequence of that change: the discourse of amateurism. The National Collegiate Athletic Association (NCAA) has historically identified participants in the athletic programs it oversees with the word “student-athlete.” In the years since the word was first introduced, its meaning has generally been static. In short, the linguistic sign “student-athlete” has been signified in and by the discourse to reflect the amateur status of collegiate sport participants, emphasizing …

The Kaleidoscope Effect: A Solution Focused Approach To Hazing Prevention A Mixed Methods Study, Akeya Shonte Simeon

Graduate Theses, Dissertations, and Problem Reports (ETD)

This dissertation examined the complexities surrounding hazing behaviors within the Interfraternity Council (IFC) and Panhellenic Association (PHA) student populations, as well as the perspectives of college administrators. Harmful health behaviors, such as hazing, sexual violence, and substance misuse, continue to plague these organizations, impacting over 750,000 undergraduate students across more than 770 campuses in the United States. The research employed an explanatory sequential mixed-methods design, starting with an analysis of IFC and PHA responses from the What Works for Fraternity and Sorority Safety and Success survey, focusing on five institutions: Baylor, James Madison, Louisiana State, Penn State, and Washington State …

The Experiences Of Women College Presidents While Leading Through An Institutional Crisis: The Perceived Successes And Failures Of Crisis Communication Strategies, Madison Marie Speck

Graduate Theses, Dissertations, and Problem Reports (ETD)

This multi-site case study explored the uncommonly discussed yet organic intersection between the study of crisis communication and the study of crisis leadership and in turn, what it means in the context of a college presidency. This study has a unique focus on women presidents at small, private colleges and the ways in which they communicate with various stakeholders during a crisis environment. The research is guided by Boin’s Model of Crisis Leadership which guides and assesses crisis leadership performance; however this study introduces nuances to the framework that are suggested as a result of the findings; most of which …

Assessing The Influence Of The Imposter Phenomenon On Critical Leadership Competencies: Conceptual Framework Proposal, Theresa Bowen, Petrus A. Botha

Journal of Research Initiatives

Will the imposter phenomenon influence critical leadership competencies, specifically decision-making self-efficacy, and innovative work behavior? This prospective study will propose a framework to investigate the impact of the imposter phenomenon on essential leadership skills, focusing on exploring whether self-esteem acts as a mediating factor. The research will seek to evaluate the potential effects of the imposter phenomenon on leadership competencies, such as innovative work behavior and decision-making self-efficacy, among managers in South Africa. The significance of this proposed investigation stems from a recognized gap in previous studies addressing the relationship between the imposter phenomenon and these leadership skills within the …

Quarterly Report - 2nd Quarter, October - December 2023, Etsu Foundation, East Tennessee State University

ETSU Foundation Quarterly Reports

No abstract provided.

Ethical Leadership: A Study Of Behaviors Of Leaders In Higher Education Today, Jonathan Hubchen, Samuel L. Wyatt, Michael Burnett

The Journal of Values-Based Leadership

The primary purpose of this study was to determine the behaviors of an ethical leader as perceived by tenured and tenure-track faculty at a research university (RU/VH) in the southeastern portion of the United States. The researcher utilized a researcher-designed survey instrument which consisted of twenty possible behaviors of an ethical leader and selected demographic characteristics.

Examination of the study results revealed that the majority of respondents were male (66.20%) and tenured (75.00%). Additionally, the largest group were Professors (49.60%), and had been at the study institution for less than l0 years (38.20%). The characteristics that were most related to …