Training and Development Commons^™

Aviation Managers’ Perspective On The Importance Of Education, Jason M. Newcomer, James W. Marion Jr, Matthew P. Earnhardt

International Journal of Aviation, Aeronautics, and Aerospace

The U.S. Department of Labor reported that working adults with at least a four-year college degree earned an annual average salary of $63,400 compared to the $24,300 salary of high school graduates with no college. The purpose of this quantitative non-experimental study was to survey managers in the U.S. aviation industry to describe their perspective on how education has impacted them. Following a robust review of the literature, we analyzed the responses from 103 managers’ and discovered that there is a significant association between degree importance and level of education among aviation managers that has application to professional practice. The …

Making Connections: Helping New Employees Find Their Place, Lori B. Snyder, Angela M. Rice, Rory L. Patterson

Lori B Snyder

No abstract provided.

Patient Safety Culture And High Reliability Organizations, Jared D. Padgett

Walden Dissertations and Doctoral Studies

A 1999 evaluation of case studies performed by staff from the Institute of Medicine found that between 40,000 and 98,000 patients died from preventable errors, while 43,598 individuals died in car accidents that year. A 2011 report increased that estimate nearly 10 times. Widespread preventable patient harm still occurs despite an increase in healthcare regulations. High-reliability organization theory has contributed to improved safety and may potentially reverse this trend. This explorative single case study explored how the perceptions and experiences of nursing and respiratory staff affected the successful transition of a healthcare organization into a reliability-seeking organization. Fourteen participants from …

Training Evaluation: Audience Resonse System As An Evaluation Tool, R. Hogan, D'Anna Cepela, Brittany Fentress

Faculty Research & Creative Activity

Training program evaluation is essential in developing and sustaining effectivetraining interventions. More specifically, measuring learning transfer is essential toany training program as it determines whether learning has occurred and if thelearning objectives have been met. Kirkpatrick (2005), stated that training programevaluation is used “to decide if a program should be continued, to decide if aprogram should be modified, and to demonstrate the value of training – and thusjustify our existence [as trainers/human performance technologists/consultants]” (p.19). The purpose of this study was to describe challenges in evaluating training andhow technology can aid in this process.

Validation Of The Employment Hope Scale: Measuring Psychological Self-Sufficiency Among Low-Income Jobseekers, Philip Young P. Hong, Joshua R. Polanin, Terri D. Pigott

Philip Hong

The Employment Hope scale (EHS) was designed to measure the empowerment-based self-sufficiency (SS) outcome among low-income job-seeking clients. This measure captures the psychological SS dimension as opposed to the more commonly used economic SS in workforce development and employment support practice. The study validates the EHS and reports its psychometric properties. Method: An exploratory factor analysis (EFA) was conducted using an agency data from the Cara Program in Chicago, United States. The principal axis factor extraction process was employed to identify the factor structure. Results: EFA resulted in a 13-item two-factor structure with Factor 1 representing “Psychological Empowerment” and Factor …

Experimenting In An Ipad Sandbox, Liz Thompson, Jamie Calcagno-Roach, Jennifer Keach, Mark Lane, Jonathan Paulo, Cindi Sandridge

Jennifer A Keach

Many people use personal mobile devices, but what are the advantages to educational and organizational use? The JMU Libraries and Educational Technologies (L&ET) faculty and staff experimented with mobile devices using a Sandbox format. From program structure and budgeting to sample group demonstrations and assessment, get a practical look at the planning necessary to implement a technology Sandbox. This results of the JMU L&ET technology Sandbox was presented at the 2012 VLA Annual Conference in the VLACRL poster session.

Theory And Practice: A Historical Examination Of The Assumptions And Philosophy Of Human Resource Development, Matthew Wayne Gosney

Graduate Theses and Dissertations

The history of Human Resource Development (HRD) is the history of human organizational growth and development. A review of the history of western civilization, with particular focus on the Industrial Revolution to the modern era, demonstrates a distinct interaction between the predominant philosophy of the time, theory, and practice. A better understanding of seminal events in HRD's history thus provides insight into informing philosophies of HRD and the assumptions upon which current HRD theory and practice rest. Research was conducted to explore this interplay between philosophy, theory, and practice. The research was thematic and historical in nature, including the evaluation …

Identifying Work-Related Factors Leading To Job Burnout: A Review Of E-Commerce Back Office Call Center Employees, Jeffrey V. Vizueta

Ed.D. Dissertations

Call centers have become a vital part of global businesses. Companies in various industries have call centers that employ millions of agents to serve as the primary customer-facing channel. The purpose of this study is to identify the factors leading to employee job burnout in a telecommunications company in order to determine ways to retain valuable employees and to assist them in developing a better work‒life balance. Several survey instruments were utilized to evaluate employees in an e-commerce backoffice call center in the United States. Data analysis provided some expected results in terms of measuring burnout. It also provided some …

Training Creative Teams, Geoff G. Zoeckler Jr

Creativity and Change Leadership Graduate Student Master's Projects

This master’s project presents creative principles, frameworks, materials, and online methodologies for the development of a new or updated training program within a team environment. Inspiration for the project was sourced from creativity research papers, publicly available training guides, popular business books, and my personal experience co-leading the Global Citizen Leadership program in partnership with the Center for Creative Leadership at two universities in India. The tools and materials shared throughout the project were focused towards the personal development of facilitation and core skills for the 55 person staff at SEEK Company. Creativity principles of autonomy, team resource, and …

Online Communities Of Practice In The Contact Center Environment: Factors That Influence Participation, Jimmie Ray Black Jr.

Dissertations

Knowledge is a critical element of competitive advantage. More specifically, tribal knowledge developed by workers from on-the-job experiences is of significant value and is also one of the most difficult forms of knowledge to capture and leverage across the workforce. In an effort to capture, store, and share tribal knowledge, organizations have begun to adopt a concept of social learning known as communities of practice. However, low participation by community members in many organizations has resulted in mediocre results. This has been particularly evident in the contact center environment, which has its own unique culture and challenges. Without a solid …

Leadership In Action: Leading, Learning, And Reflecting On A Career In Academic Libraries, Patricia A. Iannuzzi

Library Faculty Presentations

The library literature is rife with books and articles about leadership, much of it derived or applied from the research external to the library profession. Our professional literature is also rich with surveys about the qualities of leadership. This opening session provides a counterpoint to the theoretical, academic approach to the study of leadership in libraries. Based upon more than 30 years of experience, including positions ranging from library assistant to dean, Patricia Iannuzzi provides a practical approach to leadership roles for academic librarians on campus, in our profession, and within the higher education arena. In this personal reflection, Iannuzzi …

Information Media News, Vol. 44, No. 2, St. Cloud State University

Information Media Newsletter

No abstract provided.

Improving Saasi’S Knowledge Management Practices, Ximeng Chen

MPA Capstone Projects 2006 - 2015

Binghamton University’s Student Affairs Assessment and Strategic Initiatives (SAASI) is facing a variety of problems related to knowledge management (KM). Regarding explicit knowledge, SAASI has no universal format for documenting the analysis process and professional staff and student workers have different skill sets. Meanwhile it receives documents from other departments within Student Affairs Division and those data require a significant amount of time for SAASI to spend on reformatting to make it useable. Regarding tacit knowledge, since many of the student positions are on year appointments, there is a great deal of turnover in the department. The turnover influences the …

Analyzing Organizational Consulting As A Professional Practice: An Exploration Of The Theoretical And Attitudinal Assumptions, Kristina Rose Cosgrave

Communication Studies

This project (with both theoretical and applied portions) serves to enrich understanding about the vicissitudes of organizational consulting while simultaneously serving as preparation for working in this field. With such a wide spectrum of approaches and disciplines among professional consulting occupations, an important objective of this project is to explore underlying theoretical principles that generally influence the field of organizational consulting. In this project, theoretical insights from many pertinent organizational communication and persuasion concepts, especially Edgar Schein’s (1969, 1988, 2009) behavioral models of organizational consultation (purchase-of-expertise, doctor-patient, and process), are offered to accompany the professional correspondences with which they correspond. …

Rebranding Yourself For Success, Singapore Management University

Perspectives@SMU

Work on a “new” you and let the world know about it.

Hiring And Training Work-Study Students: A Case Study, Laura Manley, Robert P. Holley

School of Information Sciences Faculty Research Publications

This paper describes the implementation of a comprehensive hiring and training program for library work-study students designed to reduce the time spent on individual training. After staff reductions, Marygrove College Library in Detroit, Michigan turned to an underutilized resource--work-study students. Formerly, training these students took so much permanent staff time that the library questioned investing so much effort on a contingent work force. With the cuts, the library reconsidered the value of work-study employees and devised a hiring and training program to choose the best candidates for the position and to reduce the effort full-time staff spent training new workers.

The Ins And Outs Of Change Of Shift Handoffs Between Nurses: A Communication Challenge, John S. Carroll, Michele Williams, Theresa M. Gallivan

Michele Williams

Background: Communication breakdowns have been identified as a source of problems in complex work settings such as hospital-based healthcare. Methods: The authors conducted a multi-method study of change of shift handoffs between nurses, including interviews, survey, audio taping and direct observation of handoffs, posthandoff questionnaires, and archival coding of clinical records. Results: The authors found considerable variability across units, nurses and, surprisingly, roles. Incoming and outgoing nurses had different expectations for a good handoff: incoming nurses wanted a conversation with questions and eye contact, whereas outgoing nurses wanted to tell their story without interruptions. More experienced nurses abbreviated their reports …

Redefining Quality In Developing World Education, Kristi Jane Yuthas, Marc J. Epstein

Business Faculty Publications and Presentations

In the outskirts of Medellin, Colombia, impoverished rural schoolchildren have cause for hope. The Colombian Coffee Growers’ Association wants to hire them. Why? Because these children have developed the independent thinking, communication, and work skills that will make them an asset to the industry. They developed these skills in their multigrade primary schools, where children do most of their learning in competence-based groups, while the teacher functions as guide and coach.

In Kenya, a teenage boy is also celebrating. A primary school dropout who once survived outside the law, he now runs his own small business, lives on his own, …

The State Of The Anti-Union Address: A Rhetorical Critique Of Select Service Worker Training Methods, Richard Ries

Electronic Theses and Dissertations

This is an interdisciplinary master's level thesis that explores links among technical writing, training manuals, surveillance, and anti-union rhetoric used with service workers in select American chains and franchises. Brief histories are provided, including those of technical writing, the rise of unions in America, and how technical writing became inextricably linked with labor. A major shift occurred in the 20th century when workers began interacting less with products and more with the public. The research focuses on training manuals, techniques, and rehearsed dialogues of McDonald's, Wal-Mart, Starbucks, Whole Foods, Panera, and Publix, though similar organizations are referenced. Service worker language, …

Planning Accessible Meetings And Conferences: A Suggested Checklist And Guide, University Of Maine Center For Community Inclusion And Disability Studies,, Speaking Up For Us Of Maine

Community Living

This checklist was updated in November 2020 to include information for online meetings and conferences.

This checklist is designed to help any person, group, or organization plan a meeting or conference that is inclusive and welcoming for everyone. It offers helpful suggestions in many areas of event planning, including choosing a location, using respectful language for registration questions about accommodations, and tips on refreshments and meals. Its purpose is to provide practical recommendations that promote meaningful participation for everyone.