Human Resources Management Commons^™

Essential Worker Heroes, Cynthia Mejia

Rosen Research Review

The COVID-19 pandemic brought with it untold disruptions to the hospitality and related services industries, and it also prompted a dramatic shift in public perceptions towards line-level workers. Normally associated with unskilled and ‘dirty’ labor, these workers were embraced as ‘heroes’ by providing essential services in the face of a severe and frightening public health threat. This phenomenon provided a rare opportunity for researchers in the fields of hospitality and psychology to examine how those workers, and the society they served, made sense of this perceptive shift.

Restaurants Post Covid-19, Elizabeth Yost, Murat Kizildag, Jorge Ridderstaat

Rosen Research Review

When you’re suddenly forced to close 1,800 restaurant dining rooms without any certainty of being able to reopen them any time soon, you need to act decisively and prioritize if you plan to be around for a grand reopening. For Darden Restaurants and their market-leading US brands, those priorities during lockdown were ‘look after the people – look after the cash!’ Dr. Elizabeth Yost, Dr. Murat Kizildag and Dr. Jorge Ridderstaat of UCF Rosen College of Hospitality Management investigate the company’s achievement.

The Impact Of Covid-19 On Restaurant Workers, Diego Bufquin, Jeong-Yeol Park, Robin Back

Rosen Research Review

The COVID-19 pandemic has hit many business sectors hard, none more so than the hospitality industry. Restaurant employees were already known to report high levels of depression and anxiety, as well as alcohol and drug use. How has the pandemic contributed to these problems? In the first study of its kind, Dr. Diego Bufquin, Dr. Jeong-Yeol Park and Dr. Robin Back from UCF Rosen College of Hospitality Management, along with two collaborators, examine the relationships between restaurant employees’ work status, mental health, substance use, and career turnover intentions during the pandemic.

Why Employees Are Learving And Will Not Return To Work In The Hospitality Industry, Robertico Croes, Kelly Semrad, Manuel Rivera

Rosen Research Review

An important new report by Rosen College researchers should be taken as a wakeup call for the tourism and hospitality industry in the U.S. following the COVID-19 pandemic.

I Learned From A Struggling Student, And You Can Too., Richard D. Busby

Publications & Research

Themes:

1. A learner’s ability to articulate their own learning struggle is a skill worth developing
2. A learning leader’s ability to facilitate the discussion to articulate specific learning obstacles is essential
3. Specificity about “the problem” mitigates the risk of a “poor solution” being implemented

The article presents a case example of insights from a student, then describes three observations about education/learning systems:

1. Consider Content Complexity vs Pace of Change
2. Be precise about assessing the defining the specific gap between expected performance and current performance
3. Differentiate problems "learning" from problems with the "learning solution"
4. Analyze the learning system (diagram included)

The article …

Untapped Potential For Child Welfare Administrative Data, Dana Hollinshead

QIC-Takes

Although a lot of data are captured through child welfare management information systems, there is much we still need to learn about the experiences of children and families involved in child protective services, and especially why some fare better than others. This is especially true with respect to dynamics that may influence caseworkers’ decisions, actions, and case outcomes. For example, are there certain caseworkers or service providers who are more effective in engaging families? Is there something about the type or dosage of services that makes a difference? Which workers or supervisory units are more likely to place a child …

Worker Turnover Is A Persistent Child Welfare Challenge--So Is Measuring It, Megan Paul, Courtney Harrison, Jonathan Litt, Michelle Graef

QIC-Takes

Turnover and other workforce challenges for child welfare professionals have been the subject of attention for many years. Consider this statement from a study published by the Children’s Bureau in 1960, “Turnover of staff in social agencies has been a serious concern of agency administrators for at least the past 10 years. Repeatedly, at conferences and in the professional journals, the complaint has been heard that staff turnover (1) handicaps the agency in its efforts to provide effective social services for clients; (2) is costly and unproductively time consuming; and (3) is responsible for the weary cycle of recruitmentemployment-orientation-production-resignation …” …

Supervision In A Virtual Workplace, Cynthia F. Parry

QIC-Takes

Some agencies have increased their use of telework due to office closures, a desire to decrease their carbon footprint, or because of the pandemic. This can add stress on supervisors as they have to manage staff virtually. Remote supervision requires changes in communication (both styles and tools) which can result in staff feeling micromanaged or neglected. Navigating these and other issues have been difficult for many child welfare agencies. The QIC-WD sites, like other child welfare agencies around the country, pivoted to virtual supervision quickly due to the pandemic. Most supervisors were unprepared for managing a virtual workforce and are …

Addressing Work-Related Traumatic Stress Nebraska - Theory Of Change, Quality Improvement Center For Workforce Development

Other QIC-WD Products

Several workforce challenges were discussed as opportunities for intervention during the needs assessment process conducted partnership with the Nebraska Department of Children and Family Services’ (DCFS) to address child welfare workforce turnover. Through a series of steps and causal links, a theory of change provides a roadmap to address the root causes of an identified workforce problem and describes how and why changes are expected to lead to the desired outcomes. Ultimately, two theories of change were developed to step through the “if, then” logic:

1. building resiliency skills within child welfare workers and supervisors; and
2. implementing a debriefing protocol focused …

Organizational Change Process Milwaukee - Theory Of Change, Quality Improvement Center For Workforce Development

Other QIC-WD Products

Through a series of steps and causal links, a theory of change provides a roadmap to address the root causes of an identified workforce problem and describes how and why changes are expected to lead to the desired outcomes. In Milwaukee, the theory of change was driven by the results of the Organizational Social Context (OSC) Measure administered during the needs assessment process. More specifically, the OSC showed that there were several aspects of both culture and climate that were in need of improvement, including 1) a hierarchical and rigid decision-making structure, 2) high role conflict and change resistance within …

Ua35/3 Memoranda, Wku Provost

WKU Administration Documents

2022 memoranda issued by the WKU Provost to faculty & staff via email.

• Call for Quality Enhancement Plan (QEP) Proposals
• Provost's Message
• Congratulations to Our College-level Faculty Award Winners
• University Distinguished Professor & University Faculty Award Winners
• Mental Health First Aid Training

Destination Dental School: A Remote Pipeline Program To Increase Student Diversity, Thikriat Al-Jewair Dds, Ms, Frcd(C), Jessica Scates Med

The New York State Dental Journal

Promoting diversity among dental school applicants and enrollees is key to tackling oral health disparities and improving learning outcomes. Building the pipeline has proven to be an effective method to increase diversity and heighten interest in dentistry among students. Destination Dental School is an 8-week remote pipeline program aimed at increasing diversity of historically underrepresented minority (HURM) students in the field of dental medicine. Pre- and post-program surveys showed that the program was effective in fostering HURM students’ interest in dentistry and increasing their knowledge and preparedness for dental school applications.

A Call To Do Better: Addressing Diversity Within The Dental Profession, Fabiola Milord Dds, Mph

The New York State Dental Journal

Current systems have not been successful in addressing the existing racial inequities between black dental professionals and other racial groups. This group in particular seems to have less visibility and representation in organized dentistry. Nowhere has this been more obvious that during the COVID-19 pandemic whereby African-American professionals were not as prominently featured in offering their viewpoint and expertise. In this paper, insights regarding the topic of diversity are discussed in order to gain perspective into a situation that has existed far too long.

Ua25 Covid-19 Communications, Wku Finance & Administration

WKU Administration Documents

Official emails sent to faculty & staff regarding issues involved with Covid-19 Coronavirus from 2020 through 2022.

• WKU COVID-19 Grading Policy, 3/24/2020
• Signage Requests
• Steps to Help Keep Everyone Safe
• Latest Information on Covid-19 Vaccine Distribution, 2/25/2021
• Update on Covid 19 Guidance from Centers for Disease Control, 3/12/2021
• Human Resources / Business Services
• Fraudulent Unemployment Compensation Claims, 3/1/2021
• COVID Vaccines Available on Campus, 4/2021
• COVID 19 Vaccination Update, 7/28/2021
• Fall Semester Covid Message, 8/13/2021
• WKU Covid Vaccination Reporting, 8/20/2021
• Update on Proposed OSHA Rule for Covid 19 Vaccinations in the Workplace, 11/4/2021
• COVID-19, 10/21/2021
• Fall Covid Update, 8/3/2022

Professional Development Newsletter, January 2022, Odu Career Pathways Program, Old Dominion University

Career Pathways

January 2022 issue of ODU Career Pathways Professional Development Newsletter.

How The Past Of Outsourcing And Offshoring Is The Future Of Post-Pandemic Remote Work: A Typology, A Model, And A Review, Chris Erickson, Peter Norlander

School of Business: Faculty Publications and Other Works

Information and communication technology (ICT) challenges traditional assumptions about the capacity to manage workers beyond organizational and physical boundaries. A typology connects a variety of non-traditional work organizations made possible by ICT, including offshoring, outsourcing, remote work, virtual companies, and platforms. A model illustrates how new technology serves as a proximate cause for a revision of social contracts between capital, labor and government reached through bargaining, and how external shocks such as the COVID-19 pandemic, the institutional environment, and limitations in practice influence how technology changes the organization of work. An historical case illustrates the general features of the model, …

The Effects On Employees From The Switch To Mandatory Contributions In The University Of Arkansas Retirement Plan, Sarah Hope Brasche, Timothy J. Yeager

Inquiry: The University of Arkansas Undergraduate Research Journal

After the 2016 fiscal year, the University of Arkansas Retirement Plan instituted mandatory contributions for full-time employees, presumably to boost retirement savings among those least prepared for retirement. Mandatory contributions began at 1% in fiscal-year 2017 and increased annually to 5% in fiscal-year 2022. This change may have harmed employees with tight budget constraints who wish to contribute less than the minimum contribution rate. At the same time, it may have helped those who were saving less than their optimal amount due to behavioral biases. We surveyed employees at the University of Arkansas campus to assess the effects from the …

Comparative Performance Of Cooperative Equity Retirement Plans, Jeffrey S. Royer

Department of Agricultural Economics: Faculty Publications

This paper compares the performance of revolving fund, percentage-of-all-equities, and base capital plans, and special plans for redeeming equity held by estates or based on member age. It also examines how the performance of the base capital plan is affected by changes in the base period, relaxing the equity requirements for underinvested members, and a variable cash patronage refund program. The base capital plan performs better than other systematic plans but places financial burdens on young members. Two modifications can mitigate that problem with only a slight diminution in performance. Special plans benefit cooperatives operating revolving fund plans the most.

Emotional Intelligence: Using Relationship Management In Leadership, Lauren Odette

Undergraduate Honors Theses

The professional world is evolving, and business leaders are required to operate in sometimes difficult situations for which they might feel unprepared. While in recent years, research on emotional intelligence has shown to be an important leadership component, it is not always translated successfully to business leadership nor contextualized to young leaders. This project aims to present a workshop to help people in leadership communicate effectively with their employees using skills stemming from increased emotional intelligence. The workshop draws on a range of literature and experiences in leadership training and emotional intelligence. Key concepts that serve as the focal points …

Diversity, Equity And Inclusion (And Greatness), Lance Plunkett Jd, Llm

The New York State Dental Journal

As NYSDA moves to correct deficiencies in its makeup, it also pays homage to a fallen leader.