The Effects Of Employee Engagement And Morale On Workforce Retention,
2020
Johnson & Wales University - Providence
The Effects Of Employee Engagement And Morale On Workforce Retention, Taryn White
Hospitality Graduate Student Scholarship
The intent of this research article is to determine the effects of employee engagement and morale on workforce retention in the hospitality industry specifically. To that end, an investigation was conducted into the role that engagement, motivation (both extrinsic and intrinsic), professional development, work related stress, talent management, organizational culture, and leadership satisfaction play, or could play, in employee retention in this industry, which historically has experienced high turnover rates. Potential revenue is lost due to disengaged employees and reduced productivity (Attridge, 2009; Saks, 2006). In the supporting studies, questionnaire-based surveys were used to gather and subsequently analyze the assessments …
Feeding The Need For Instagram,
2020
Johnson and Wales University
Feeding The Need For Instagram, Nicole Caplan
Hospitality Graduate Student Scholarship
This research evaluated psychological motives of Instagram influencers to give insight on what elements a small independent restaurant may utilize to draw attention. A closer look into the connection of those motives and a comparison between the importance of aesthetics versus product quality was done, to aid small restaurants to maximize their efforts for more profitable decisions. Information within contains both quantitative and qualitative data, the latter being majority of the material. There is a myriad of motivators and reasons why and how millennial influencers use social media. Depending on a restaurants target market, specific considerations may be more helpful …
Turnover Rates In The Hospitality Industry And The Factors Contributing To Employee Loss Or Retention,
2020
Johnson & Wales University - Providence
Turnover Rates In The Hospitality Industry And The Factors Contributing To Employee Loss Or Retention, Vincenzo Cicerale
Hospitality Graduate Student Scholarship
The predominant purpose of this paper is to determine if the hospitality industry does in fact have the highest turnover of any industry, and if so, what are the implicating factors in the lack of retention. Throughout the research conducted, a common theme that developed was the lack of training in the hospitality industry and its impact and perception employees have of their leaders, and thus its affect on retention and turnover. Moreover, another aspect to consider is the generational implications, specifically generation Y, otherwise known as millennials, who are regarded as not being loyal to their employer (Gursoy, Maier, …
Event Management: Defining Digital Marketing Trends,
2020
Johnson & Wales University - Providence
Event Management: Defining Digital Marketing Trends, Teresa Gray
MBA Student Scholarship
The purpose of this paper is to define and explore the trends of digital marketing in event management. As confirmed by Hensel and Deis (2010), digital and social media must be employed in a way that will ultimately improve that will improve marketing efficiency (as cited in Cole, DeNardin & Clow, 2017). Research by Cesaroni and Consoli (2015) further established that it is important how small businesses in particular social media -as many event management firms are utilizing digital and social media in such a way that they take full advantage of every feature and tool that are available and …
Sin City: How To Shut Down A City That Never Closes,
2020
University of Nevada, Las Vegas
Sin City: How To Shut Down A City That Never Closes, David Schwartz
Executive Vice President & Provost Faculty Research
The casino closures that swept through the United States were entirely unprecedented. Never before had an entire hospitality industry been shut down overnight. While we don’t know when Americans will be free to gamble in casinos once more—or, indeed, what casino operations will look like when casinos reopen—the simple fact that casinos are closed gives us plenty to think about.
Premier: The Magazine Of The Unlv Harrah College Of Hospitality,
2020
University of Nevada, Las Vegas
Premier: The Magazine Of The Unlv Harrah College Of Hospitality, Matt Jacob
Premier: The Magazine of the UNLV Harrah Hotel College
No abstract provided.
A Study On The Preferences Of Generation Z On Hotel/Lodging Amenities,
2020
Stephen F Austin State University
A Study On The Preferences Of Generation Z On Hotel/Lodging Amenities, Maya Carter
Undergraduate Research Conference
No abstract provided.
From The Pits To The People,
2020
University of South Carolina
From The Pits To The People, William J. Robertson
Senior Theses
This thesis explores the current and future status of authentic barbeque in the State of South Carolina. It begins by introducing the topic, exploring the background of barbeque in the state, and then introduces the issues at hand – the importance of advertising the restaurants and the impending question of age of the restaurants’ owners, operators, and pitmasters. In the literature review, the issues are given background and the typical authentic barbeque restaurant is described. Five restaurants are examined in the methodology and research, selected due to their locations in each of the regions of South Carolina (Midlands, Lowcountry, Upstate, …
Analyzing Local Alcohol Vendor Inventory Management Strategy,
2020
University of South Carolina - Columbia
Analyzing Local Alcohol Vendor Inventory Management Strategy, Angelo J. Amore
Senior Theses
This paper attempts to analyze how local alcohol vendors maintain their inventory throughout the year in Columbia, attempting to manage factors such as the season, sporting events, and other public gatherings and events. The research question resulted in contacting over 30 local alcohol vendors in Columbia, to ask them questions regarding their strategy in alcohol inventory management. The responses to these questions were then used to organize the vendors into groups by whether or not they utilize a reorder point to purchase/brew alcohol, or if they utilize periodic ordering. The vendors were also asked to rank the seasons from most …
The Impact Of Hotel Service Robot Appearance And Service Attributes On Customer Experience,
2020
University of South Carolina
The Impact Of Hotel Service Robot Appearance And Service Attributes On Customer Experience, Chuhan Thomsen
Theses and Dissertations
In the past decade, an increasing discussion has taken place regarding the employment of hotel service robots. One critical issue is the impact service robots exhibit on customer experience. However, most of the existing studies focus on service robots’ technical functions or customer’s adoption behavior instead of customers’ psychological or attitudinal reactions toward the robot. Meanwhile, the emergence of humanoid robots has raised great attention from both researchers and industry practitioners. Humanlike features (e.g. facial expressions, emotions, and motions) inherently affect customer experience in a hotel environment. Nevertheless, limited literature exists in incorporating service robots’ anthropomorphism and service attributes into …
School Of Culinary Arts & Food Technology-Spring Newsletter 2020,
2020
Technological University Dublin
School Of Culinary Arts & Food Technology-Spring Newsletter 2020, James Murphy
Other resources
The School of Culinary Arts and Food Technology, TU Dublin, Spring Newsletter captured the many events, research, awards, significant contributions and special civic and community activities which the students and staff members of the school have successfully completed up to the Spring period of 2020. The successful completion of these activities would not be possible without the active and on-going support of the 'INSPIRED' friends of Culinary Arts (school supporters) and our school's industry association supporters
From Brooklyn To “Brooklyn” The Cultural Transformations Of Leisure, Pleasure, And Taste,
2020
Clark University
From Brooklyn To “Brooklyn” The Cultural Transformations Of Leisure, Pleasure, And Taste, Emily Holloway
Publications and Research
To tell the story of Brooklyn’s complex history in hospitality and cuisine is to tell a story about the tensions of high and low culture, of the mobility of capital and residents, and of the tremendous influence yielded by macroeconomic change. A sleepy bedroom community for the eighteenth and much of the early nineteenth centuries, Brooklyn’s waterfront (both historically and today) is deeply tied to its nineteenth and twentieth-century industrial heritage. The ad hoc economies that supported factory and dock workers, included boardinghouses, saloons, brothels, food carts, and amusement parks and drew a stark contrast to those of factory and …
Parent/Guardian Experience: How Schools Can Improve The Parent Experience And How That Leads To Positive Outcomes.,
2020
Wess Walters & Associates
Parent/Guardian Experience: How Schools Can Improve The Parent Experience And How That Leads To Positive Outcomes., Wesley H. Walters
National Youth Advocacy & Resilience Conference
Parent/Guardian eXperience: How creating an awesome Parent/guardian experience can lead to increased parent participation, and how parent participation leads to success of the student & the overall success of the school. The goal of this presentation is to engage parents in their child’s school experience by building a genuine connection with the school and a positive parent experience.
Where Women Stand In Tribal Vs. Non-Tribal Gaming Leadership,
2020
University of Nevada, Las Vegas
Where Women Stand In Tribal Vs. Non-Tribal Gaming Leadership, Toni Repetti, Shekinah L. Hoffman
UNLV Gaming Research & Review Journal
Tribal casinos operate for the economic development and self-sufficiency of their members so additional profit generated directly benefits their communities. Gender diversity has been shown to increase firm performance across different types of business so if tribal casinos have gender diversity in management they may be able to increase their profits. This study evaluates casino management positions in 405 tribal and 567 non-tribal casinos in the United States. Results indicate that women in tribal gaming only make up 37.8% of all management positions and while they represent about half of managers, the percentage decreases as the position increases. When compared …
What Predicts Esports Betting? A Study On Consumption Of Video Games, Esports, Gambling And Demographic Factors,
2020
Tampere University, Finland
What Predicts Esports Betting? A Study On Consumption Of Video Games, Esports, Gambling And Demographic Factors, Joseph Macey, Brett Abarnabel, Juho Hamari
International Gaming Institute Faculty Research
The parallel media related to sports, gaming and gambling are expanding, exemplified by the emergence of esports and game-related gambling (e.g. loot boxes, esports betting). The increasing convergence of these phenomena means it is essential to understand how they interact. Given the expanding consumer base of esports, it is important to know how individuals’ backgrounds and consumption of game media may lead to esports betting. This study employs survey data (N = 1368) to investigate how demographics, alongside consumption of video games, esports and gambling can predict esports betting activity. Results reveal that both spectating esports and participation in general …
Customer Satisfaction Index Of Singapore 2019: Full Year Overview,
2020
Singapore Management University
Customer Satisfaction Index Of Singapore 2019: Full Year Overview, Institute Of Service Excellence, Smu
Research Collection Institute of Service Excellence (2007-2024)
The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. The fourth quarter results mark the end of measurement for CSISG 2019. Singapore’s 2019 national score was computed using the data collected during these four quarters.
Workplace Communication: Examining Leader-Member Exchange Theory, Uncertainty Avoidance, And Social Styles,
2020
California State University, San Bernardino
Workplace Communication: Examining Leader-Member Exchange Theory, Uncertainty Avoidance, And Social Styles, Guy Robinson
Electronic Theses, Projects, and Dissertations
There are numerous books, articles, and papers written about communicating in the work environment; especially how to communicate to the work force at large. However, not much is written or studied concerning the dyadic communication between supervisor and subordinate. The paper will use leader-member exchange theory (LMX) as a basis for communication between supervisor and subordinate. LMX gives steps to aid in the communication process and helps guide the relationship between a supervisor and subordinate; however, there are two other elements in need of attention. In order to communicate effectively with their subordinates, supervisors need an understanding of the subordinates’ …
Waste Management Practices Of Small Hotels In Accra: An Application Of The Waste Management Hierarchy Model,
2020
University of Cape Coast
Waste Management Practices Of Small Hotels In Accra: An Application Of The Waste Management Hierarchy Model, Ishmael Mensah
Journal of Global Business Insights
One of the most visible impacts of hotels on the environment is waste. Waste generated by hotels tends to have adverse impacts on the environment. There are, therefore, concerns that the proliferation of small hotels in Accra, the capital city of Ghana, could have adverse impacts on the environment since small hotels have been found to take little action to address their environmental impacts. This paper examines the waste management practices of small hotels in Accra, based on the Waste Management Hierarchy (WMH) model. A survey of 260 managers of small hotels in various parts of Accra was undertaken, employing …
The Suitability Of Disabled Friendly Holiday Accommodation In Turkey: The Case Of Kastamonu Hotels,
2020
Kastamonu University
The Suitability Of Disabled Friendly Holiday Accommodation In Turkey: The Case Of Kastamonu Hotels, Aydogan Aydogdu, Emrah Yasarsoy, Huseyin Pamukcu
Journal of Global Business Insights
The purpose of this study is to understand the extent to which the hotels under the supervision of the Ministry of Culture and Tourism in the center of the Turkish city Kastamonu are fit for the accommodation of the disabled. The author investigated six accommodation facilities located in the center of Kastamonu by utilizing various tools for data collection, including the Survey Method, face-to-face interviews with business managers, and the Drop-off and Pick-up (DOPU) method. Descriptive statistics were utilized to analyze the data. The results indicated that accommodation in these places is far from satisfying the special requirements for the …
The Relations Between Sector Features, Pricing Behavior, And The Concept Of Social Responsibility: An Example Of The Accommodation Sector,
2020
Canakkale Onsekiz Mart University
The Relations Between Sector Features, Pricing Behavior, And The Concept Of Social Responsibility: An Example Of The Accommodation Sector, Cigdem Ozkan
Journal of Global Business Insights
The aim of this study is to examine the relations between the cost structure of sector features and pricing behaviors through the example of the accommodation sector in terms of social responsibility. This has benefited from both the analytical geometry and the income and cost data of a real accommodation enterprise. The findings point out this situation: In the accommodation sector, the fixed costs are high, and the variable costs are low. Thus, the effects of the cost in determining the optimal price, in view of the short term, are at a very low level. There is such a very …
