Hospitality Administration and Management Commons^™

Picks On Clicks With An Rg Schtick: Building Long Term Sustainability In Esports Betting Growth, Brett Abarbanel

UNLV Gaming Research & Review Journal

During the COVID-19 pandemic, esports and its associated betting markets grew – and in some cases, continue to grow – exponentially as consumer entertainment filled the gap left by a sport shut down around the world. What does this mean for gambling-focused organizations seeking to enter the esports and gaming space? What lessons from gambling should gaming and esports organizations be aware of as they embark on the hunt for gambling-related partners? What potential consumer impacts exist as brands, both endemic and non-endemic to esports and gaming, peddle their gambling wares?

Tourism As Industry And Field Of Study: Using Research And Education To Address Overtourism, Kathleen M. Adams, Peter Sanchez

Anthropology: Faculty Publications and Other Works

Purpose: The purpose of this article is (1) to highlight the dual, Janis-faced, nature of the study of tourism as an industry and as a field of study; (2) to discuss how education is used to promote sustainable tourism and prevent overtourism, both in the academic arena as well as where tourism occurs; and (3) to offer suggestions concerning the value of education as an avenue for harmonizing the Janus-faced character of tourism, in order to foster a tourism industry that can better achieve global sustainability.

Design/methodology/approach: This paper combines literature review with assessment. The authors use existing literature on …

School Of Culinary Arts And Food Technology, Tu Dublin, Autumn Newsletter 2020, James Murphy

Other resources

The School of Culinary Arts and Food Technology, TU Dublin, Autumn Newsletter captured the many events, research, awards, significant contributions and special civic and community activities which the students and staff members of the school have successfully completed up to the Autumn period of 2020. The successful completion of these activities would not be possible without the active and on-going support of the 'INSPIRED' friends of Culinary Arts (school supporters) and our school's industry association supporters.

The Relationship Between In-Play Betting And Gambling Problems In An Australian Context Of Prohibited Online In-Play Betting, Sally Melissa Gainsbury, Brett Abarbanel, Alex Blaszczynski

International Gaming Institute Faculty Research

Internationally, Internet gambling is increasingly permitted under regulated licensing conditions; however, the specific products that are legal varies between jurisdictions. Online sports and race wagering are now legal in many jurisdictions, but in-play betting (also referred to as "live action" or "in-the-run" betting) is often restricted. In-play betting enables bets to be placed on an event after it has commenced. Prohibitionist policies often cite the potential for this type of betting to increase risk of gambling problems. This study aimed to identify which online bettors are most likely to engage in in-play betting, and to investigate the relationship between in-play …

Ua52/1 Out Of The Box, Wku Archives

WKU Administration Documents

Newsletter created by and about WKU Archives and the records management program.

Situational And Personal Factors Influencing Hospitality Employee Engagement In Value Co-Creation, Prakash K. Chathoth, Robert J. Harrington, Eric S. W. Chan, Fevzi Okumus, Zibin Song

Faculty Scholarship and Creative Works

This study explores the situational and personal factors affecting hospitality employees' engagement in the co-creation of value. The concept of value co-creation emerged from the general co-creation literature, and little research has assessed how situational and personal factors enhance our understanding of value creation. To explore these underlying factors, a qualitative study involving in-depth and focus group interviews was conducted at three luxury hotels in Hong Kong and Macao. The research findings indicate five situational factors and five personal factors impact cocreated value for hotel guests in the luxury sector. Insights are provided into the potential use of these factors …

Seeing Destinations Through Vlogs: Implications For Leveraging Customer Engagement Behavior To Increase Travel Intention, Yusi Cheng, Wei Wei, Lu Zhang

Faculty Scholarship and Creative Works

Purpose: This study aims to understand customers' watching experience with travel vlogs and its impacts on one of the most prominent manifestations of customer engagement behaviors (CEBs) – word-of-mouth (WOM) – and their travel intention. Drawing upon the theory of resonance, this study incorporated both cognitive and emotional aspects of travel vlog watching experience. Design/methodology/approach: Online survey data were collected from 352 participants who have watched travel vlogs over the past 12 months. Partial least squares structural equation modeling (PLS-SEM) was performed for hypotheses testing. Findings: The study results reveal positive impacts of source credibility, inspiration, escapism and self-congruence on …

Impact Of Error Management Culture On Organizational Performance, Management-Team Performance And Creativity In The Hospitality Industry, Priyanko Guchait, Yu Qin, Juan Madera, Nan Hua, Xingyu Wang

Faculty Scholarship and Creative Works

The purpose of this study is to examine how organizational error management culture impacts organizational performance, management-team performance, and creativity in the hospitality industry. In addition, this study examined the mediating effect of management-team learning behavior between error management culture and outcomes. Data were collected from general managers of 148 hotels in China using survey questionnaires. Results indicated that general managers' perceptions of organizational error management culture had a significant impact on all outcome variables. Additionally, the study found the mediating effect of management-team learning behavior.

An Analysis Of The Awareness Of Sustainability In Food Consumption In Dublin., Thayla Penzin Goulart

Business ETD Collections

Millennials have been much more concerned with the origin of the food that they consume and its ultimate destination. It has been said that all over the world this new generation seeks for healthier options and also concerns about the use of plastic in packaging, waste reduction and compostable, reusable and recyclable materials. This is a research paper that aimed to investigate if the Dublin’s food buyers are following this global path while getting more conscious about their consumption, engaging with environmental agendas and behaving sustainably through their consumption. Through an applied structured online questionnaire, 290 participants’ results demonstrate that …

Public Preferences And Willingness To Pay For Invasive Forest Pest Prevention Programs In Urban Areas, Damian C. Adams, Jose R. Soto, John Lai, Francisco J. Escobedo, Sergio Alvarez, Abu S.M.G. Kibria

Faculty Scholarship and Creative Works

Invasive forest pests can cause environmental and economic damage amounting to billions of dollars (US) in lost revenues, restoration and response costs, and the loss of ecosystem services nationwide. Unfortunately, these forest pests do not stay confined to wildland forest areas and can spread into suburban and urban areas, imposing significant costs on local governments, homeowners, and management agencies. In this study, a contingent valuation experiment is used to estimate Florida residents’ willingness to pay (WTP) a monthly utility fee that would protect urban forests from invasive pests by implementing a monitoring and prevention program for their early detection and …

The Tourism Sector And U.S. Regional Macroeconomic Stability: A Network Approach, Jihye Min, Jerome Agrusa, Joseph Lema, Harold Lee

Hospitality Faculty Research

This study investigates how the structural mix of USA regional economies affects their volatility of economic growth. Four exogenous sectors are chosen for this investigation: Federal Government, construction, manufacturing, and tourism. Perhaps unsurprisingly, evidence suggests that a larger share of Federal Government employment in an economy reduces the variability of overall employment growth, while a larger share of construction activity elevates it. More telling is a finding that, recently, manufacturing has not contributed as much to such variability, and that a larger tourism presence increases it. The increasing integration of technology in tourism offers significant opportunities for a network approach …

Does Gender Moderate The Relationship Among Festival Attendees' Motivation, Perceived Value, Visitor Satisfaction, And Electronic Word-Of-Mouth?, Jeongyeon Jennie Ahn, Eun Kyong Cindy Choi, Hyun Woo Joung

Faculty and Student Publications

© 2020 by the authors. Festivals are experiential products heavily depending on the recommendations of previous visitors. With the power of social media growing, understanding the antecedents of positive electronic word-of-mouth (eWOM) intentions of festival attendees is immensely beneficial for festival organizers to better promote their festivals and control negative publicity. However, there is still limited research regarding eWOM intentions in the festival context. Thus, this study aims to fill such a gap by investigating the relationships among festival attendees' enjoyment seeking motivation, perceived value, visitor satisfaction, and eWOM intention in a local festival setting. Additionally, the moderating role of …

Hosts E-Newsletter: Sep 2020

HoSTS e-Newsletter

No abstract provided.

Corporate Social Responsibility In International Hotel Chains And Its Effects On Local Employees: Scale Development And Empirical Testing In China, Chaohui Wang, Runhong Hu, Tingting (Christina) Zhang

Faculty Scholarship and Creative Works

This study aims to investigate the corporate social responsibility (CSR) practices of international hotel chains operating in China and their effects on local Chinese employees. As CSR practices vary across countries and contexts, this study developed a scale of CSR metrics, which was based on CSR reports published by international hotel chains in China and a comprehensive literature review. Subsequently, the proposed model, which depicts the relationships between CSR practices and local employee work metrics, was tested with a PLS-SEM. Multiple phases of qualitative and quantitative investigations of 2451 local Chinese employees of international hotel chains allowed for validating a …

Rethinking Sleep Quality In Fotels: Examining The Risk And Protective Factors Associated With Travel-Related Insomnia, Wei Xiong, Meijiao Huang, Bendegul Okumus, Fang Fan

Faculty Scholarship and Creative Works

This study attempts to illustrate how traveling affects the sleep and well-being of hotel guests. We collected data from hotel guests and looked at various factors affecting their sleep quality during travel. The particular impact of said variables on insomnia was analyzed using a binary logistic regression. Study results show that the risk factors of developing insomnia while traveling include unhealthy sleep habits at ordinary times, being an early riser, short sleep durations, business trips, and sensitivity to unfamiliar environments. Protective factors include being a late sleeper and being satisfied with the accommodation facilities. The research findings offer specific theoretical …

Satisfaction Vs Experienced Utility: Current Issues And Opportunities, Maksim Godovykh, Asli D. A. Tasci

Faculty Scholarship and Creative Works

Satisfaction is one of the most studied constructs in many fields, including tourism. As an important marketing metric, satisfaction is typically measured with self-reported retrospective evaluations of travel experience. However, the memory-based approaches have numerous limitations related to social desirability, availability heuristics, previous knowledge, mood at the time of answering questions and do not reflect the moment-by-moment nature of visitor experience. The shortcomings and limitations of self-reported retrospective evaluations could be eliminated by introducing pre-visit, on-site, and post-visit instant components of experienced utility as measures of visitor experience. The experienced utility allows eliminating the majority of self-report biases, capturing the …

The "If-Then" Rules Matter More? The Roles Of Regulatory Focus And Leader–Member Exchange, You-De Dai, Wen-Long Zhuang, Annie Ko, Fevzi Okumus

Faculty Scholarship and Creative Works

This study aimed to explore the impact of regulatory focus on employees' effort behavior and social loafing in the context of international tourist hotels. The moderating effect of leader–member exchange on this causal relationship was also examined. Data were analyzed using a regression model of 708 valid responses obtained from frontline employees working in five-star international hotels. The results reveal that regulatory focus is positively related to effort behavior and partially supports social loafing. Leader–member exchange moderates the relationship between promotion focus and effort behavior as well as between prevention focus and effort behavior. These findings provide managerial implications for …

Antalya’S Tourist Security: A Gap Analysis Of Expectations Vs Perceptions, Abraham Terrah, Vivienne Wildes, Trishna Gajjar Mistry

Journal of Global Business Insights

The tourism industry strongly contributes to the gross domestic product of many countries. An important aspect of the tourism industry is the security of tourists and its connection to the overall tourism security of a country or tourist location. It is essential to identify vulnerable areas and require security improvements within the tourism industry. This study aims to identify security gaps in the Mediterranean city of Antalya from a tourist perspective. Tourists have been classified in this study as leisure tourists, business tourists, and special event tourists. The research identified expectations and perceptions gaps in the transportation sector, accommodation …

Online Reviews And Travel Magazine Awards: Their Influence On Willingness‑To‑Pay, Amanda Belarmino, Tevfik Demirciftci, Liheng Zhang

Hospitality Faculty Research

When guests book a hotel room, user-generated content (UGC) has a significant impact on willingness-to-pay. Prior to advent of the internet, however, guidebooks and travel magazines were resources for guest information. The current study conducted a choice-based conjoint analysis survey of 803 US travelers to examine the current impact of travel magazines on hotel guests’ willingness-to-pay. The participants were given a scenario in which they choose a hotel for beach vacation with the variables of pool, location, star rating, number of online reviews, and inclusion in a “best of” list. This study found that while the number of online reviews …

Employee Retention Strategies In The Us Hotel Industry, Shaylyn Motter

Hospitality Graduate Student Scholarship

The hospitality industry has been dealing with the issue of unusually high turnover rates for years. Not only is employee turnover a large drain on company resources, it also has the ability to negatively impact businesses due to a decrease in customer service quality. For this reason, industry professionals and academics have sought to identify and implement strategies that aim to decrease turnover and increase employee retention. Focusing on the US Hotel Industry, this paper uses secondary research to identify and analyze the most commonly used strategies by categorizing them into six human resource practices. The purpose of this research …