Why Change In The Gaming Industry Should Never Surprise Anyone,
2020
University of Nevada, Las Vegas
Why Change In The Gaming Industry Should Never Surprise Anyone, David Schwartz
Executive Vice President & Provost Faculty Research
There has been a great deal of change in the news lately for the gaming world. After more than a decade as head of MGM Resorts, Jim Murren is stepping down. The Chinese coronavirus outbreak has sent Macau gaming revenues into a tailspin. On a happier note, a big brand name is returning to a Las Vegas casino, with the announcement that Hilton will be operating three hotels as part of the Genting Group’s Resorts World development. Change is in the air. But that’s nothing new, and nothing the industry shouldn’t be expecting.
Service With A Smile: How Organizational Injustice Impacts Emotional Labor,
2020
University of Central Florida
Service With A Smile: How Organizational Injustice Impacts Emotional Labor, Valeriya Shapoval
Rosen Research Review
In the hospitality industry, where staff are expected to always deliver "service with a smile," organizational injustice can affect staff wellbeing and create emotional dissonance, preventing them from delivering high quality service. Dr. Valeriya Shapoval from Rosen College of Hospitality Management has documented the relationship between organizational injustice and emotional labor. Her work proposes solutions that hotel managers can implement to support their staff in achieving brand success.
Darden Restaurants: The Role Of College Education In The Hospitality Industry,
2020
Darden Restaurants
Darden Restaurants: The Role Of College Education In The Hospitality Industry, Rick Cardenas, Elizabeth Yost
Rosen Research Review
Rick Cardenas' first job was waiting tables at his local Red Lobster restaurant. Now he is Senior Vice President and Chief Financial Officer of Darden Restaurants, which owns and operates more than 1,700 restaurants under brands including Olive Garden, LongHorn Steakhouse, and Cheddar's Scratch Kitchen. Here, he explains to Rosen College's Elizabeth Yost how his own career developed and discusses the importance of a college education in the hospitality industry.
Diamonds: A Hotel's Best Friend?,
2020
University of Central Florida
Diamonds: A Hotel's Best Friend?, Michael Nalley, Jeong-Yeol Park, Diego Bufquin
Rosen Research Review
Independent rating systems are common in many industries but possibly not as important as they are in the hospitality industry, covering both restaurants (with their world renowned Michelin stars) and hotels. In the US, the leading rating organization is the AAA (American Automobile Association) with their Diamond rating scheme. Many studies have looked at the impact of the Diamond rating on the performance of a particular hotel, but this study by Rosen College of Hospitality Management researchers Dr. Michael Nalley, Dr. Jeong-Yeol Park and Dr. Diego Bufquin, takes a different perspective, looking at how a change in the Diamond rating …
How Drinking Vessels Influence Customer Taste Perceptions,
2020
University of Central Florida
How Drinking Vessels Influence Customer Taste Perceptions, Marissa Orlowski
Rosen Research Review
First impressions count and it takes just a fraction of a second for us to decide whether we like someone when we meet them for the first time. With a collaborator, Rosen College of Hospitality Management's Dr. Marissa Orlowski is looking at how similar perceptions can be made about products and what implications this has for the food and beverage sector. They have discovered that the kind of vessel in which drinks are served affects both people's taste perceptions and their willingness to pay.
Romantic Brand Love In The Luxury Hotel Sector,
2020
University of Central Florida
Romantic Brand Love In The Luxury Hotel Sector, Juhee Kang
Rosen Research Review
When I fall in love…. it will be forever.' It's one of the best-known lines in the Great American Song Book, but romantic love is now an increasingly familiar concept in marketing. It's said that people can form a deep and meaningful emotional connection with their favorite brands, just as they can with a life partner. New research from Rosen College of Hospitality Management's Dr. Juhee Kang looks at what this means for luxury hotels and what they can do to stay in tune with modern consumers.
Do Loyalty Schemes Benefit Hotel Preferences?,
2020
University of Central Florida
Do Loyalty Schemes Benefit Hotel Preferences?, Nan Hua, Wei Wei
Rosen Research Review
Loyalty schemes have been a significant development in many industries, including the highly competitive hotel industry. But do those schemes contribute real value by improving hotel performance, or are they just an expensive but outdated marketing tool? Dr. Nan Hua and Dr. Wei Wei from the Rosen College of Hospitality Management, University of Central Florida, seek to better understand this relationship.
The Breakers: How To Make It In Luxury Hospitality Management,
2020
The Breakers Palm Beach
The Breakers: How To Make It In Luxury Hospitality Management, Tricia Taylor, Danielle Orchard
Rosen Research Review
There is no doubt that from the outside, the Italian Renaissance-style resort The Breakers Palm Beach, looks luxurious and comfortable. Executive Vice President & General Manager Tricia Taylor gives us the inside scoop on what it means to manage such a unique hotel and why she still loves her role 24 years in. She explains to Rosen Colleges' Sr. Director for Advancement, Danielle Orchard, why she is looking to Rosen College for future star employees.
A New Model To Help Prevent Foodborne Disease,
2020
University of Central Florida
A New Model To Help Prevent Foodborne Disease, Sergio Alvarez
Rosen Research Review
Shellfish, such as oysters, are a well-known source of foodborne diseases. A bacterium called Vibrio vulnificus, commonly found in shellfish, can cause particularly severe illness. Unfortunately, regulations aimed at improving food safety also have the potential to damage the fragile economic status of small coastal communities that depend on oyster harvesting. Rosen College of Hospitality Management's Dr. Sergio Alvarez has led the development of a new bioeconomic model that has the potential to help improve food safety while minimizing economic harm.
Florida's Food Truck Industry: Tackling The Food Safety Challenges And Health Risks,
2020
University of Central Florida
Florida's Food Truck Industry: Tackling The Food Safety Challenges And Health Risks, Bendegul Okumus, Sevil Sonmez
Rosen Research Review
Street food is a popular part of daily life, with a vast variety of vendors and food trucks around the world. It is easily available and well-known foods contribute to the local economy. Despite these strengths, many cultures don't highly regard street food. In particular, it's often perceived as unhygienic compared to restaurant food. These concerns around standards are indeed upheld by research in some countries. Researchers Dr. Bendegul Okumus and UCF Rosen College of Hospitality Management and Dr. Sevil Sonmez at UCF College of Business analyze the inspection challenges street food faces and review the gaps between food safety …
How Effective Are Virtual Reality Experiences As Destination Marketing Tools?,
2020
Institute for Research on Innovation and Services for Development
How Effective Are Virtual Reality Experiences As Destination Marketing Tools?, Alessandra Marasco, Piera Buonincontri, Mathilda Van Niekerk, Marissa Orlowski, Fevzi Okumus
Rosen Research Review
How did you decide where to go on your last holiday? Did you see a picture-perfect paradise promoted on your social media feed? Once upon a time, planning your perfect holiday was organized with a trip to the local travel agency. In recent years you are more likely to pick your destination based on the most attractive advertisements at the top of an online travel agency website. Dr. Mathilda van Niekerk, Dr. Marissa Orlowski and Dr. Fevzi Okumus from Rosen College of Hospitality Management, along with Allessandra Marasco and Dr. Piera Buonincontri from the National Research Council's Institute for research …
Holiday Research: How Academia Is Informing A Destination Marketing Organization,
2020
Experience Kissimmee
Holiday Research: How Academia Is Informing A Destination Marketing Organization, Misty Johantgen
Rosen Research Review
Destination marketing is a changing industry; the advent of the internet and smartphones has led to an explosion in the number of destination marketing companies looking to be the reason you visit somewhere. So how does one destination marketing organization (DMO) stand out from another? How much has the role of DMOs altered in recent years? Misty Johantgen, Chief Operating Officer of Experience Kissimmee, one of the largest DMOs in Florida, is here to tell us more.
The Role Of Hospitality Service Quality In Third Places For The Elderly,
2020
University of Central Florida
The Role Of Hospitality Service Quality In Third Places For The Elderly, Denver E. Severt, Ji-Eun Lee
Rosen Research Review
As a result of the ageing baby-boomer generation and increasing average life expectancy, the active elderly is a growing population who enjoy their later lives. In order to support these individuals, it is essential to provide appropriate housing and services. In addition to the provision of these resources, it is also important that theses are of a high quality in order to adequately meet resident needs. Dr. Denver Severt and Dr. Ji-Eun Lee from Rosen College of Hospitality Management have explored the role of hospitality service quality in a Continuing Care Retirement Community (CCRC) setting.
Shopping Around: Can Good Corporate Social Responsibility Lead To Positive Service Recoveries?,
2020
University of Central Florida
Shopping Around: Can Good Corporate Social Responsibility Lead To Positive Service Recoveries?, Heidi Albus, Hee Jung Ro
Rosen Research Review
We have all experience 'bad service,' whether it be at the hands of ill-tempered waiting staff or a poorly trained shot manager, and you wouldn't be alone if you had regaled the story to friends and claimed, 'they've lost me a a customer forever!' But have you even been won back? And if you were, what was it that persuaded you to return? Some of the latest research from Ms. Heidi Albus and Dr. Heejung Ro at Rosen College for Hospitality Management investigates whether knowledge of a company's corporate social responsibility might have a significant effect on 'service recovery.'
Out With The Old, In With The New: Education In The Hospitality Industry,
2020
University of Central Florida
Out With The Old, In With The New: Education In The Hospitality Industry, Louis A. Lenglet, Sebastien Bazin
Rosen Research Review
What does it mean to be Chief Executive Officer (CEO) of the largest hotel group in the world outside of the United States? How do you effectively lead a company that manages so many different brands and franchises? And how is it best to train new employees to be part of that shared vision? Accor is one of the largest hospitality companies in the world, with resorts, hotels and vacation properties across the globe. current CEO Sebastien Bazin is hoping to bring together the world of hospitality and education to build a bright and sustainable future for the company. Rosen …
Nick Thomas On Hospitality Industry Trends And Hospitality Leadership Education,
2020
DePaul University
Nick Thomas On Hospitality Industry Trends And Hospitality Leadership Education, University Marketing And Communications, Nick Thomas
DePaul Download
In the 10 years since DePaul’s School of Hospitality Leadership was established, the hospitality industry has seen dramatic changes. Advancements in technology are improving how hotels, restaurants and convention centers operate; new trends are reshaping the travel experience; and far-off destinations are more within reach. How does DePaul prepare students to enter this fast-growing sector? With a combination of classroom instruction led by professors with industry experience and hands-on training. In this episode, Nick Thomas, the school’s director, talks about how hospitality leadership educators are meeting the challenge of evolving with the industry—and shares what he’s learned from spending time …
The Choice Between Ebooks And Printed Books: A Study Among Hospitality And Tourism Educators And Learners,
2020
Manipal Academy of Higher Education
The Choice Between Ebooks And Printed Books: A Study Among Hospitality And Tourism Educators And Learners, Senthilkumaran Piramanayagam Phd, Partho Pratim Seal
Library Philosophy and Practice (e-journal)
The emergence of electronic books (ebook) changed the position of printed books in the learning space. This study examines the perceptions and preferences of hospitality and tourism educators and learners. Similarities and dissimilarities in the preference, perception and its link with gender, and scope of the degree course what the respondents teach and learn are analyzed. Data was collected from both students and teachers of hospitality, tourism and culinary degree program at a private university located in Karnataka, India. A structured questionnaire was used to collect data from the respondents. The result of the study shows that printed books are …
When Do Abusive Leaders Experience Guilt?,
2020
University of Nevada, Las Vegas
When Do Abusive Leaders Experience Guilt?, Cass Shum, Anthony Gatling, Min-Hsuan Tu
Hospitality Faculty Research
Purpose: Drawing from the appraisal theory, this paper aims to examine the conditions under which abusive leaders experience guilt and suggests that guilt motivates leaders to help followers. Design/methodology/approach: A scenario study with a sample of 285 hospitality supervisors was used to test the theoretical model. Path analyses were conducted to test the three-way-moderated mediation model. Findings: Results show a three-way interaction among enacted abuse, managerial abuse and agreeableness on the guilt: leaders are more likely to experience guilt over their enacted abusive supervision when they do not perceive their direct manager as abusive and when they are agreeable. Moreover, …
Winning The Battle: The Importance Of Price And Online Reviews For Hotel Selection,
2020
University of Mississippi
Winning The Battle: The Importance Of Price And Online Reviews For Hotel Selection, Olena Ciftci, Katerina Berezina, Muhittin Cavusoglu, Cihan Cobanoglu
Faculty and Student Publications
Traditionally, price has been one of the main revenue management levers that allow hotels to sell the right product to the right customer at the right time. Recent research in the area of electronic word-of-mouth has found that travelers' online reviews may also be an influential factor affecting other customers' booking decisions. However, it is challenging to determine the value of online reviews for customer decision making and to compare this value to hotel room prices. Therefore, the main goal of this study is to investigate which factors (room rate, online reviews' rating score, or the number of reviews by …
The Wild Atlantic Way: A Tourism Journey,
2020
Technological University Dublin
The Wild Atlantic Way: A Tourism Journey, Kevin A. Griffin, Gerard Dunne
Articles
The Wild Atlantic Way is possibly the most celebrated, high profile tourism initiative to be launched in Ireland in recent years. It consists of a defined touring route along the western seaboard, one of the most scenic, remote, and sensitive stretches of Irish landscape. This paper presents the principal findings from a survey of 341 tourism and hospitality product providers along the Wild Atlantic Way. The main aim of the research was to investigate the perceived impacts (economic, environmental, and socio-cultural) of this new tourism initiative on the local areas through which it passes. The results paint a generally positive …
