Hospitality Administration and Management Commons^™

Engaging Hotel Managers Through Managerial Support, Susan Gordon, Xiaolin Shi

ICHRIE Research Reports

The influence of varying levels of organizational support and managerial support on hotel managers’ psychological contract and work engagement was examined through a scenario-based experiment. Findings showed that lower managerial support is more detrimental and thus, recommendations are presented to help organizations foster managerial support of managers.

Derby City Gaming Expansion: Its Impact On The Louisville Metro Area, Thomas E. Lambert

Faculty and Staff Scholarship

No abstract provided.

Emotional Labor And The Hospitality And Tourism Curriculum: The Development And Integration Of Emotion Skills, Julie Nyanjom, Hugh Wilkins

Research outputs 2014 to 2021

Emotional labor is integral to guest-host interactions. Given that this is a competency that is desired by industry in graduates, it is important to understand how the concept presents in the Hospitality and Tourism curriculum. This exploratory qualitative study sets out to investigate how hospitality and tourism educators perceive the development of emotion skills in Hospitality and Tourism education curriculum. Data was collected through in-depth interviews with higher education hospitality and tourism educators in Australia. Findings reveal that the development of emotion skills is a taken for granted concept that is not explicitly addressed within the curriculum. Implications for practice …

High Commitment Hrm And Burnout Of Frontline Food Service Employees: A Moderated Mediation Model, Stephen T. Teo, Diep T. N. Nguyen, Azadeh Shafaei, Tim Bentley

Research outputs 2014 to 2021

Purpose:

Drawing from the Job Demands-Resources (JD-R) framework and Conservation of Resources (COR) theory, the authors’ study examines the impact of high commitment HR management (HCHRM) practices and psychological capital (PsyCap) on job autonomy and job demands in predicting burnout in frontline food service employees.

Design/methodology/approach:

A moderated mediation model was developed and tested on 257 Australian workers employed in the food service industry. Hypotheses were tested using structural equation modeling.

Findings:

There was support for the mediation effect of HCHRM on burnout, via two sequential mediators: job autonomy and job demands. PsyCap was found to buffer (moderation) the effect …

Closing Up Shop, Rachel Green

Capstones

The pandemic has wreaked havoc across the world. One of the hardest hit types of business was restaurants. New York City is a hub for restaurants and bars. Many restaurateurs and bar owners have been struggling to survive throughout the year. This capstone will look at specific examples of struggling business owners and see what happened when COVID-19 hit the city. https://capstone-rachel-green.webflow.io/

School Of Culinary Arts & Food Technology - Winter Newsletter 2020, James Murphy

Other resources

The School of Culinary Arts and Food Technology, TU Dublin, Winter Newsletter captured the many events, research, awards, significant contributions and special civic, community and sustainability activities which the students and staff members of the school have successfully completed up to the Winter period of 2020. The successful completion of these activities would not be possible without the active and on-going support of the 'INSPIRED' friends of Culinary Arts (school supporters) and our school's industry association supporters.

Customer Satisfaction Index Of Singapore 2020: Q3 Results, Institute Of Service Excellence, Smu

Research Collection Institute of Service Excellence (2007-2024)

The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. This is the CSISG’s 14th year of measurement.

The Possibilities Are Limitless: A Case Study Of The Best Practices Of User Experience For Apple Inc., Chloe Richardson

Experience Industry Management

In recent years, society has followed the development of user experience practices in technology companies. User experiences contribute to emotional connections between the company and the consumer, memorable experiences associated with the brand, and the design of products. The purpose of this study was to examine the best practices of user experience for Apple Inc. The research for this study was conducted using a best practice case study guide developed by the researcher that examined the user experience Apple provides. The results of this study indicate there are numerous ways Apple creates user experiences. Apple was recognized as a leading …

Back Cover

AMBROSIA 客道 : The Magazine of The International Culinary Institute

Strawberry and thyme napoleon with pistachio custard created by students of the International Culinary Institute

由國際廚藝學院學員精心烹調的百里香士多啤梨拿破崙配開心果吉士醬

Class Acts 學院消息, Ici Editorial Team

AMBROSIA 客道 : The Magazine of The International Culinary Institute

Recipes for success 成功秘方

The International Culinary Institute (ICI) and its sister institutions the Hotel and Tourism Institute (HTI) and the Chinese Culinary Institute (CCI) provided students with an array of fun and educational opportunities

國際廚藝學院與其姐妹機構酒店及旅遊學院和中華廚藝學院積極提供機會，讓學員透過校內課程增長知識之餘，更可與專家交流參加特別活動和比賽，開拓視野。

Day In The Life 餐飲人生, Florence Tsui

AMBROSIA 客道 : The Magazine of The International Culinary Institute

Sam Chong 莊炳森

HTI graduate with an Advanced Certificate in Sommelier Studies and a Certificate in Food and Beverage Supervision, who is now assistant director of food and beverage at the New World Millennium Hong Kong Hotel

畢業於酒店及旅遊學院高級品酒師證書及餐飲督導管理證書課程，現任千禧新世界香港酒店助理餐飲總監

Plat Du Jour 名菜解構, Rachel Duffell

AMBROSIA 客道 : The Magazine of The International Culinary Institute

Local flavour

本土之味

Pastry chef Gregoire Michaud combines a lifetime of baking experience with local inspiration

餅廚Gregoire Michaud以豐富的經驗和從本土取得的靈感炮製其招牌糕點

When The Going Gets Tough 迎難而上, Melissa Twigg

AMBROSIA 客道 : The Magazine of The International Culinary Institute

The present time of crisis, from a global health emergency to widespread social protests, has forced restaurateurs and bar owners to innovate as never before. We find out how.

面對全球衛生危機和社會活動頻繁等重重困難下，餐廳和酒吧老闆發揮史無前例的創意，意圖突破困局。

Plot To Plate 自耕自煮, Rachel Duffell

AMBROSIA 客道 : The Magazine of The International Culinary Institute

With traceability, quality, seasonality and sustainability all on the agenda, green-fingered chefs are growing their own gardens.

本著源頭可考、品質保證、不時不吃且環保等好處，善於園藝的廚師們開始建立自己的菜園，自耕自足。

Lab Made 實驗廚房, Anna Cummins

AMBROSIA 客道 : The Magazine of The International Culinary Institute

From air-based protein to“molecular”whiskey, start-ups are creating ingredients that increasingly disconnect agriculture from production. The separation of farm and plate is a new frontier – one that may hold the answer to humanity's growing food insecurity.

由空氣製造的蛋白質到「分子」威士忌，初創公司研發越來越多不靠農業生產的食材，這或許可以解決越來越緊張的糧食危機。

Zero Heroes 零的選擇, Rachel Duffell

AMBROSIA 客道 : The Magazine of The International Culinary Institute

Restaurateurs, drinks brands, craft brewers and winemakers are presenting myriad ways to quench the growing thirst for alcohol-free alternatives.

餐廳老闆、飲品品牌、手工啤酒廠和葡萄酒廠 紛紛為越來越受歡迎的零酒精佐餐飲品市場加柴添薪，推出各式各樣的飲品代替佐餐美酒。

Eat Well, Live Long 長壽食譜, Rachel Duffell

AMBROSIA 客道 : The Magazine of The International Culinary Institute

Every cuisine has its benefits, but what do the societies that live the longest eat? We talk to chefs from the world's Blue Zones and countries with the highest life expectancy to find out.

所有菜式都有其好處，但長壽社會的人通常吃什麼？我們訪問了多位廚師，他們均任職於以居民長壽見稱的藍區和國家，嘗試找出箇中秘訣。

A Helping Hand 善心膳食, Fontaine Cheng

AMBROSIA 客道 : The Magazine of The International Culinary Institute

As we all learn to adjust and overcome the challenges of the COVID-19 pandemic, chefs, restauranteurs, hospitality companies and organisations around the world are finding ways to help and support the most vulnerable during these times.

在我們忙於克服新冠肺炎疫情所帶來的種種挑戰之際，全球各地的廚師、餐廳老闆、酒店品牌和各種機構已設法幫助在疫情中陷入困境的弱勢社群。

Features

AMBROSIA 客道 : The Magazine of The International Culinary Institute

No abstract provided.

Lexicon 專業詞彙, Rachel Duffell

AMBROSIA 客道 : The Magazine of The International Culinary Institute

Mother's sauces

基本母醬

As students in ICI's new Higher Diploma in Classic Western Cuisine programme are discovering, these sauces are the building blocks of French cuisine

國際廚藝學院新推出的經典西式廚藝高級文憑課程的學員領悟到，這些母醬皆是法國菜的基石