Hospitality Administration and Management Commons^™

Management Research In The Hospitality And Tourism Industry, Xu Cheng

UNLV Theses, Dissertations, Professional Papers, and Capstones

The purpose of this study is to identify the current research trends and clarify the changing direction of scholarly studies on knowledge management. The context of this study is hospitality and tourism research with a focus on research publications between 2006 and 2010. Published scholarly studies within this period are examined through content analysis, using such keywords as knowledge management, organizational learning, hospitality, tourism, tourist destinations, travel industry, hotels, lodging, motels, hotel industry, gaming, casino hotel and convention to search scholarly research journals. All contributions found are then screened for a hospitality and tourism theme and KM as the main …

Estimating The Future Growth Potential Of Kangwon Land Casino, Yunekyong Lee

UNLV Theses, Dissertations, Professional Papers, and Capstones

The purpose of this study was to examine the further revenue growth potential for Kangwon Land casino in the context of visitor's spending trend. Using table games drop as an indicator of overall gaming demand, a time series regression with dummy variables was utilized to develop a forecast model for table games drop. Then, the predicted data was divided by the number of visitors in an effort to control for the visitor effect. Table games drop data was collected from Kangwon Land casino reflecting the period from November 2000 to May 2008. The Number of visitor data was also collected …

An Investigation And Analysis Of U.S. Restaurant Tipping Practices And The Relationship To Service Quality With Recommendations For Field Application, Lei Wang

UNLV Theses, Dissertations, Professional Papers, and Capstones

The purpose of this study is to investigate the relationship between tipping and service quality in restaurants. The central question is to find out whether tipping and service quality is correlated through literature review. The purpose of this study is to answer the research question and make recommendations for field practice accordingly.

An Investigation Of Sustainable Environmental Practices And Consumer Attitudes & Behaviors Toward Hotel Bathroom Amenities, Edward James Bobbett

UNLV Theses, Dissertations, Professional Papers, and Capstones

In the 1980s hotel operators became concerned with greening and sustainability. It was at this time the hospitality industry began focusing on energy efficiency and the sustainable development of tourism (Chan & Lam, 2001; Welford, Ytterhus, & Eligh, 1999). Since then, a global trend has emerged as hotels introduce programs to reduce the amount of resources used and the overall environmental impact they have on the planet, or their carbon footprint. The hospitality industry has introduced programs such as recycling in both the front and back of the house, energy-efficient lighting, towel re-use programs, linen exchange programs, Green Certifications, and …

Hospitality And Destination Marketing's Role In Medical Tourism: A Call For Research, Dan Cormany

Faculty Publications

Like business travel, where the primary focus is on business and travel is the simply the conduit by which it is performed, medical tourism is a growing trend in which individuals journey to foreign countries primarily to secure specific medical procedures or health benefits. The medical tourist is a newly defined segment of the travel industry, and while still small in numbers, is growing rapidly. This paper seeks to identify research questions related to the hospitality elements that contribute to the medical tourism experience. The answers to these may aid hoteliers, tourism operations, and visitor bureaus better understand, service and …

Carnival Corporation & Plc, Ye Zhou

MBA Student Scholarship

Carnival Corporation & plc is a global cruise company and one of the largest vacation companies in the world. This paper researches the company by analyzing environmental factors, strategic position within the cruise industry and competitive advantages. After reviewing company's strategic history, this paper evaluates the effectiveness of the company's present strategies (Carnival Corporation and PLC, 2010b).

National Hospitality Conference 2010: A Report, James Peter Murphy

Reports

Theme of the Conference – Seizing the Opportunities

Developing A Culturally Responsive Classroom Collaborative Of Faculty, Students, And Institution, Paul J. Colbert

MBA Faculty Conference Papers & Journal Articles

Culture is integral to the learning process. It is the organization and way of life within the community of students and teachers and directs the way they communicate, interact, and approach teaching and learning. Although founded in particular values and principles, the academy, like most organizations, is impacted day-to-day by its culture. Yet, the traditional higher education institution has not been designed to operate within a racially or ethnically diverse student population. The social, political, economic, and cultural forces that support the institution influence the teaching and learning environments. To better address cultural diversity in the classroom, faculty must first …

Customer Satisfaction Index Of Singapore 2010: Q3 Results, Customer Satisfaction Index Of Singapore 2010: Full Year Overview

Research Collection Institute of Service Excellence (2007-2024)

Following the release of CSISG results for the Retail, InfoCommunications, Transportation & Logistics, and Education sectors in the first two quarters of 2010, the current third quarter release of results are of the Food & Beverage (F&B) and Tourism, Hotels & Accommodation Services (THAS) sectors. CSISG results of the final two economic sectors for 2010, the Finance and Healthcare sectors, is scheduled to be released in January 2011, together with the 2010 national score. CSISG company scores are based on face-to-face interviews with end users of companies’ products and services. Sub-sector scores are derived as a weighted average of company …

Premier, Afsha Bawany, Judy Nagai, Robyn Campbell-Ouchida, Gael D. Hancock, Michael D. Rose, Sherri Theriault, Vince Eade, Donna Mcaleer

Premier: The Magazine of the UNLV Harrah Hotel College

No abstract provided.

Unlv Magazine, Tony Allen, Shane Bevell, Donna Mcaleer, Ched Whitney, Cate Weeks

UNLV Magazine

No abstract provided.

A Study Of Internship Programs In The Bed-And-Breakfast Industry, Pamela Frazier

UNLV Theses, Dissertations, Professional Papers, and Capstones

Effective internship programs can offer both interns and employers significant benefits. For the college student or mid-career changer seeking entrance into an industry, an internship offers practical experience in an area of interest while providing valuable skills, bolstering a professional resume, and increasing a worker’s marketability. For the employer, internship programs can support operational success and reduce employee recruitment costs. Specific to the highly labor-intensive hotel industry, internship programs have been instrumental in filling labor shortages during peak seasons, which allow hotel organizations to consistently provide optimal guest service. An industry known for their high employee-turnover rates, internship programs have …

Study Of China’S Online Catering Market Under The Booming Of Online Group Purchasing, Ben Fei

UNLV Theses, Dissertations, Professional Papers, and Capstones

The purpose of this paper is to display the feasibility of the U.S. online catering business model applied in China’s market. First, this paper will investigate the Chinese catering dining reservation market, examine the Chinese consumer’s behavior, and analyze the business models of U.S. online catering companies. Second, this paper will study the current Chinese online group purchasing market and Chinese online catering Web sites. According to this information, this paper will find how to apply the well-developed U.S. online business model to the immature Chinese online catering market.

Exploration Of Chinese Consumer Complaint Behavior In The Hospitality Industry, Meng Li

UNLV Theses, Dissertations, Professional Papers, and Capstones

This paper will examine all the factors that would influence Chinese consumer complaint decision-making and choice of complaint response, particularly in the hospitality setting. In addition, it will also explain the most prevalent Chinese cultural values and analyze the potential impact of these values on the Chinese consumer complaint behavior in the hospitality industry. In other words, this paper will examine how consumer complaint behavior would vary under the Chinese cultural influence within the hospitality industry. In the end, the paper will propose a conceptual model of Chinese consumer complaint behavior in the hospitality industry. Such a model is to …

Ua12/2/1 College Heights Herald, Vol. 86, No. 2, Wku Student Affairs

WKU Administration Documents

WKU campus newspaper reporting campus, athletic and Bowling Green, Kentucky news. Articles:

• Duvall, Tessa. Diversity Plan to Expand Focus – Council on Postsecondary Education, Richard Miller, Diversity Programs
• Ahmetovic, Amira. A Is for Artist – Kaie Kinder
• Duvall, Tessa. WKU Students Left Without Grant Money – College Access Program, Student Financial Aid
• Friddell, Cristen. Local Woman Shares Her Sweet Expertise – Mary Meszaros, Mary Jane’s Chocolates
• Carter, Caitlin. Campus Becomes More Pedestrian-friendly
• Wilson, Laurel. Karl Laves: Counseling Fee Not Deterring Students – Counseling & Testing Center
• Oliver, Angela. Hip-hop Lyrics Provide Entertainment, Insight
• Ogden, Stephen. Letter to the Editor re: …

Building Association Attendance: Differences Between Chapter, Regional, And Annual Meetings From The Perception Of The Association Members, Jill Fjelstul, Kimberly Severt, Deborah Breiter

Rosen Faculty Scholarship and Creative Works

The objective of this study was to identify meeting patterns and trends related to chapter, regional, and/or annual conference attendance. Factors likely to increase attendance, attendance trends over a 5-year period, recommendations by association members, and the preferred mode of delivery were identified. Results will assist meeting planners in providing maximum benefits to association members and to potentially increase attendance at each conference level.

Taking The Points: The Socialization Process Of A Sports Book “Regular”, Frederick W. Krauss Ph.D.

Occasional Papers

Patrons of a casino sports book use the environment for much more than the instrumental task of sports betting. It is also a place to congregate with other like-minded patrons and through this process complex interactional dynamics develop over time. The social world of the sports book emerges in a designated space for the betting act where patrons meet, interact, and establish a culture to which they adhere.

Does Complimentary In-Room Internet Access Influence Business Traveler's Decision On Hotel Selection In Singapore, Zainal Abiddin Kassim

UNLV Theses, Dissertations, Professional Papers, and Capstones

This exploratory paper begins by examining the influence of complimentary in-room internet access on hotel selection by business travelers to Singapore. Review of literature includes studies done in Asia Pacific, Europe and United States (U.S.) of America on the business travelers’ trends and perceptions of room amenities and the use of internet. The specific objective of this study is, therefore, to assess the importance and benefits of providing complimentary in-room internet access to business travelers in the perspective of the hotels.

In the methodology section, research on hotel websites was conducted to discover how many Singapore hotels are presently offering …

Legalizing Gaming In Singapore: The Ethical Implications, Yeng Tuck Nicholas Lee

UNLV Theses, Dissertations, Professional Papers, and Capstones

In this day and age when directors of companies are found to be corrupt and governments are not void of graft and bribes, it is not a wonder that people would question the integrity of both companies and governments. Many cities in the world have decided to build mega resorts with gaming facilities for the purpose of economic development that includes employment and tourism. The aim of this study therefore is to contrast and compare the ethical issues and implications of the decisions made not only by the Singapore government but other governments of the US, Macau, the Bahamas and …

The Effects Of Social Media Networks In The Hospitality Industry, Wendy Lim

UNLV Theses, Dissertations, Professional Papers, and Capstones

There are various platforms provided by the social media networks such as Facebook, LinkedIn, YouTube and Twitter to the marketing of products and services for the hospitality industry. Social network offers media technologies that can facilitate online functionality and monitoring perspectives wherein the data gathered can be used to develop their services for customer satisfaction. The hospitality industry can market themselves in social media and networking. Hospitality industry can use social media to engage customers and clients in dialogue and recognize their needs. Through these networking sites, hospitality industry can interact with consumers before, during, and after the vacation experience. …