Hospitality Administration and Management Commons^™

A Preliminary Evaluation Of The Millennial Shopping Experience: Preferences And Plateaus, Kimberly J. Harris, Jason Stiles, Joseph Durocher

Hospitality Review

This study identified and examined the concerns of hotel general managers regarding ethics in the hospitality industry. Thirty-five managers were interviewed during and immediately following the economic recession to determine which ethical issues in the hotel industry and at their own properties concerned them the most. Results showed that more people and organizations attempted to renegotiate hotel rates, which actions, in turn, led to some lapses in ethical behavior. Managers said that because of the economic downturn, they felt pressure from both private owners and corporate headquarters. They also said a lack of work ethic, low motivation, and low pay …

A Longitudinal Study Of Consumer Perceptions Of Travel Websites: The Case Of Hong Kong, Shanshan Qui, Rosanna Leung, Rob Law, Dimitrois Buhalis

Hospitality Review

Knowing how consumers perceive travel websites can help practitioners better understand consumers’ online requirements. This paper reports the findings of a longitudinal study that investigated the changes and trends in the profile and behavior of online travel-website users in Hong Kong. The profiles of e-buyers and e-browsers in 2009, when compared with those established by prior studies conducted in 2000 and 2007, point in a new direction for practitioners and researchers investigating online travelwebsite user behavior. The results indicated that more middle-aged consumers have become online travel-website users, and that website security and price are perceived to be the most …

A Case Study Of Health Tourism In The Jeju Province, South Korea, Young Hoon Kim, Changsan Boo, Ilhan Demirer, Mincheol Kim

Hospitality Review

The United States Census Bureau (2006) reported that in 2005 more than 46 million Americans lacked health insurance, and that by 2019 national spending for health care would exceed $4.5 trillion (Centers for Medicare & Medicaid Services, 2010). Because those numbers are expected to increase, health tourists are seeking better opportunities for low-cost, high-quality treatment in other countries, plus the added benefit of experiencing foreign cultures. Health tourism is a rapidly growing market in both advanced and developing countries. The purpose of this study was to develop an applicable model of health tourism, the Jeju-Style Health Tourism Model, for Jeju …

Can Walmart Integrate Values With Value?: From Sustainability To Sustainable Business, Margot Meeks, Rachel Jc Chen

Retail, Hospitality, and Tourism Management Publications and Other Works

This article focuses on Walmart’s recent setbacks and how those setbacks provide an expanded role for product sustainability in Walmart’s business model. Walmart’s recent struggles are discussed and brief examples of their sustainable initiatives are given. Sustainability’s effect on consumer behavior is addressed. Consumer demand for and loyalty to green brands is one of the main reasons Walmart’s sustainability index could revive the company.

The Facts Of The Weather Extreme Events In The United States: Is There A Trend?, Rachel Jc Chen

Retail, Hospitality, and Tourism Management Publications and Other Works

Numerous weather and climate extremes impact human society, the societal infrastructure, and the natural environment. The main purposes of this study were to review the historical record of weather extremes in the United States, identify the frequency and intensity of severe storms in the historical record, and examine the extent of economic damage resulting from those extreme events which occurred over the most recent decades. Potential changes in climate are forecast to result in possible frequency and/or intensity changes in extreme events, increases in precipitation, decreases in extreme low temperatures, increases in extreme high temperature, and changes in ecological systems …

From Management To Sustainability: Strategies For Producers, Consumers, And Small Businesses; Journal: Journal Of Management And Sustainability, Maria Hunter, Rachel Jc Chen

Retail, Hospitality, and Tourism Management Publications and Other Works

The effects of climate change and other stressors on the agricultural sector provide proof that the need to achieve agricultural sustainability is a legitimate issue that should be addressed immediately. The ultimate financial benefits to achieving sustainability are immense. This study investigated the causes of climate change and reported how it directly and indirectly affects the agricultural sector of the Southeastern Region of the United States. We concluded that crops vary with the different adaptation strategies and with the predicted rise in temperature and fluctuation in precipitation. It is essential for producers to monitor closely their previous growing seasons. Long …

Effects Of Climate Change In North America: An Overview, Rachel Jc Chen

Retail, Hospitality, and Tourism Management Publications and Other Works

As forecast by many researchers, climate change can be expected to impact regions through direct effects (e.g., temperature shifts, changes in sea level, extreme weather events, and precipitation changes) and indirect effects (e.g., migrations of species and changes in ecosystems). Previous studies have reported how various regions will face challenges as to adaptations and vulnerabilities brought on by climate change differently according to their wealth. Interrelated impacts have been forecast to occur in North America stemming from variations due to climate change, including economic, ecological, environmental, and social impacts, as well as social and ecological changes. This study overviews the …

Application Of Communication Concepts And Variables To Event Coordination: Flavor Of Slo, Sarah Hedayati

Communication Studies

No abstract provided.

The Winding Stair Dinner Menu, March, 2011, Winding Stair Restaurant

Menus of the 21st Century

The Winding Stair Restaurant is located at 40, Lower Ormond Quay Dublin on the north side of the river Liffey beside the Ha’penny Bridge. The proprietor is Elaine Murphy. The Winding Stair started life as a bookshop and café which was a popular meeting spot in Dublin during the 1970s and 1980s. The café closed in 2005 and in 2006 the current proprietor re-opened it as a restaurant.

“The bookshop, located on the ground floor, was retained as were many of the old bookshelves, photos and memories. The room retains its timeless charm with stripped wood tables and floors, and …

The Influence Of Travel Experience On Mature Travelers’ Quality Of Life, Yawei Wang, Francis A. Mcguire, Bin Zhou

Department of Hospitality and Tourism Faculty Scholarship and Creative Works

The purpose of this study was to examine the influence of past travel experience (i.e., number of trips and number of days away from home in last year), and on mature travelers’ quality of life (i.e., self-perceived health and global life satisfaction). A total number of 217 respondents (50+) in a southern state were used in this study. Path analysis (PROC CALIS in SAS) was performed to test the proposed model. An estimation of the proposed theoretical model revealed that the model fit the data. However, the model should be further examined and applied with caution.

Attributes Influencing Meeting Planners' Destination Selection A Case Of Orlando, Fl, Adi Hayat

Electronic Theses and Dissertations

The meetings, incentives, conventions, and exhibitions (MICE) industry generates billions of dollars in direct and indirect spending annually, and is considered one of the fastest growing segments of the tourism industry. Destinations that want to capitalize on this industry must understand what drives its planners. The current study used Orlando, Florida as a case study, and investigated whether there are differences between the three meeting planners' types (association, corporate, 3rd party) in regards to destination selection attributes and the recent recession impact. The study further identified attributes that affect future bookings to Orlando. Data was collected from a nationwide survey …

Why Do Restaurants Fail? Part Iii: An Analysis Of Macro And Micro Factors, H.G. Parsa, Amy Gregory, Michael "Doc" Terry

Dick Pope Sr. Institute Publications

Restaurants are a significant part of American life. According to the National Restaurant Association (2009), total revenues for the restaurant industry exceed $580 billion with nearly 1,000,000 operating restaurants in the US; providing jobs for over 13 million people. The sizeable economic impact of the restaurant industry can be measured by the 4% contribution it makes to the Gross Domestic Product in the United States. In addition, the restaurant industry has been expanding at a steady rate of 2 to 4 % over the past three decades. In 2009, despite the economic downturn, the restaurant industry grew by 2.5% (NRA, …

Hospitality Leadership, Dissatisfaction And Intent To Leave Among Multigenerational Groupings, Thomas A. Maier

Thomas A. Maier

This study examines generational similarities and differences in terms of; perceptions hospitality employees have of leadership, dissatisfaction and intent to leave within their organization.

Adaptive Responses To Flooding Incidents In Ilorin, Kwara State, Nigeria, Habiba I. Jimoh, Kayode A. Iroye

Confluence Journal Environmental Studies (CJES), Kogi State University, Nigeria

Incidents of floods which are mainly caused by changes in landuse is fast becoming a city life experience in Ilorin as in most urban centres in Nigeria causing untold hardships and sometimes loss of lives. This extreme hydro-meteorological event is also being exacerbated by climate change which thus calls for adaptive response by residents towards reducing its risks, hence this study. Data used were generated from direct field measurements and questionnaire administration. Descriptive statistics and cross tabulations were used in analyzing the data. Results obtained indicate that most respondents use a wide range of non-structural adaptive response to flood. The …

An Assessment Of Socio-Economic Impact Of Waste Scavenging As A Means Of Poverty Alleviation In Gwagwalada, Abuja., John Yakubu Magaji, Samuel Panse Dakyes

Confluence Journal Environmental Studies (CJES), Kogi State University, Nigeria

Waste scavengers are usually perceived as being among the poor, and scavenging is considered a marginal activity. They tend to have low incomes, but can obtained decent earning when they are not exploited by middlemen. This study was conducted in Gwagwalada town with the aim of assessing the socio-economic impact of scavenging on the people. A structured questionnaire was constructed to capture the demographic characteristics of the scavengers, their experiences, types of items scavenged, the economic gains and the challenges being faced. The target pollution is waste scavengers and a random sampling technique was adopted in selecting the respondents for …

Supply-Side Evolution Of Caravanning In Australia: An Historical Analysis Of Caravan Manufacturing And Caravan Parks, Rod Caldicott

Rod Caldicott

This exploratory study reviewed internal and external supply-side elements of caravanning in Australia, an area largely overlooked to date in the demand-side focused literature. More specifically, it investigated how caravan parks have developed over the passage of time and what role the caravan manufacturing sector (external element) and the park-based site-mix options (internal element) have had in shaping that development.

In 2011, the caravanning industry is only a mere shadow of its former glory days of the mid seventies, as recognised within its own national peak body, the Caravan, Recreational Vehicle and Accommodation Industry of Australia (CRVA), despite the current …

Using 'Personalities' As A Viable Option For The Development Of Niche Tourism, Robert Nash Ph.D., Paul Stansbie

Great Lakes Hospitality & Tourism Educators Conference

The aims of this research were

• To explore the opportunities to develop tourism based on famous personalities

• To ascertain whether there is sufficient demand in Japan to sustain a Thomas Blake Glover heritage destination in Northeast Scotland

• To identify long-term strategies to optimise the Glover connection as a resource for NE Scotland

Relationships Among Experiential Marketing, Experiential Value, Customer Satisfaction, And Customer Loyalty: An Empirical Investigation Of Korea's Upscale Hotels, Dongsun Kim, Seunghyun Kim Ph.D.

Great Lakes Hospitality & Tourism Educators Conference

No abstract provided.

Are Loyalty Program Members More Loyal Than Nonmembers?, Miran Kim Ph.D., Christine Vogt Ph.D., Bonnie Knutson

Great Lakes Hospitality & Tourism Educators Conference

Since the airline industry introduced the first loyalty program in the early 1980s (Lacey and Sneath, 2006), loyalty programs are common in many hospitality sectors including hotels, restaurants, casinos, and rental cars (Baloglu, 2002). As one of many relationship marketing tactics, loyalty programs aim to develop repeat purchases by rewarding customers with added benefits such as recognition, preferred treatment, access to special products and services, and incentives (Kivetz and Simonson, 2002; Sharp and Sharp, 1997). They also aim to foster customers’ loyalty by building closer and longer-term relationships between the company and customers (Meyer-Waarden, 2008; Sharp and Sharp, 1997; Yi …

Travel Marketing Collaboration Effectiveness: What Metric Count, Michael E. Ricco

Great Lakes Hospitality & Tourism Educators Conference

The purpose of this study is to identify a definitive array of inter-organizational, collaborative marketing effectiveness measurements used in practice. The metrics were derived from a factor analysis of literature-based metrics. The industry context of the study was U.S. organizations engaged in the international inbound tourism industry since 2005.