Hospitality Administration and Management Commons^™

Creating A Wellness Program For Hotel Front Desk Employees, Karima Abdel-Moty

UNLV Theses, Dissertations, Professional Papers, and Capstones

The majority of hotel front desk employees fulfill their job demands in generally similar ways, in terms of workplace conditions. The demanding and hectic nature of this job results in very tangle physical and emotional effects on the employee. Through an analysis of current literature, guidelines on implementing a wellness program suited specifically for hotel front desk employees will be created. Through successful implementation of an employee wellness program, management will be able to provide effective job resources that will result in engaged front desk employees, and consequently, higher levels of customer service, productivity, and profitability.

The History Of Baccarat, Theodore Whiting

Occasional Papers

The true origins of modern Baccarat are probably lost to history. The first time the game Baccarat (spelled Baccara) was mentioned in print by a contemporary observer was in the early 19th century. The written record that would document the origins and evolution of the game is, unfortunately, incomplete. However, a close examination of the available material reveals some interesting facts surrounding the history of Baccarat, including a much earlier date for its arrival in the United States, that validates its continuing study.

Reasons That Post-Secondary Culinary Students Enrolled In For-Profit Educational Institutions Drop Out And Methods That Can Be Used To Increase Retention Rates, Craig Frigaard

UNLV Theses, Dissertations, Professional Papers, and Capstones

Most people appreciate and understand the value of education. They are aware that education can significantly increase the potential earnings a person can make over their lifetime, improve the security and stability in their chosen profession, improve their competency, and make it easier to be successful at their job. Education can also increase the amount of respect a person may receive from their peers and all of these things can improve the overall quality of their life. Education can be extremely important to an individual’s success.

Employee Theft: Determinants Of Motive And Proactive Solutions, David Langner

UNLV Theses, Dissertations, Professional Papers, and Capstones

Theft in the workplace, specifically performed by the employees, is a daunting situation for American business - both corporate and small proprietorships. This paper calls upon available literature to provide an in-depth analysis that focuses on employee's motive to steal from their employer and the potential proactive solutions organizations can implement to deter theft by improving morale and trust in the workplace. The topic will be examined from a linear fashion that looks at the concept of employee theft and common motivational determinants such as employer resentment, animosity, and the perception of fairness. Next, numerous organizations have adopted theft detection …

The Gap Of Event Markets Between The Us And China — Exploring Application Prospect Of Event Software In China’S Hospitality And Tourism Market, Ying Zhao

UNLV Theses, Dissertations, Professional Papers, and Capstones

This research paper compared scenarios of convention and event industry between the US and China, and explored application prospect of event technology in China’s hospitality and tourism market. The study reviewed the landscape of event market in these two countries, examined performance of event software in the US, and figured out existing technology gap between the two markets. A typical application, www.certain.com was employed as sample of event software in testing tasks fit of the technology, and analyzing demand from end-users. The result indicated that there was a significant technology gap existing between event markets of the US and China. …

Total Compensation Practices And Their Relationship To Hospitality Employee Retention, Soodchai Ting Phonsanam

UNLV Theses, Dissertations, Professional Papers, and Capstones

Choice Hotels has franchised hotel owners who must understand the financial impact that arises from turnover due to employees’ perceptions of inequitable total compensation. Currently, for franchise hotel owners, there is not any guidance on this from Choice Hotels. The purpose of this paper will be to explore the current literature regarding total compensation and to develop a set of recommendations that Choice hotel owners can use to retain both their managers and employees. If there is any question as to why turnover is such an issue in the hospitality industry, one only needs to look at the countless studies …

When Is A Good Deal Bad For Business? An Exploratory Study Of Room Rates Highlighting The Practice And Effects Of Discounting Room Rates, Gwen Williams

UNLV Theses, Dissertations, Professional Papers, and Capstones

Through the analysis of available literature, this exploratory study highlights the practice and effects of discounting room rates within the hospitality industry. This study discusses methods used for setting room rates, rate integrity and brand integrity. At its conclusion, this exploratory study suggests who should and who should not discount room rates and it conveys methods that can be used for discounting room rates without loss of a target market and/or without financial loss.

An Implementation Guide For Strategic Meeting Management Programs In Small To Mid-Size Meeting Firms, Monique Williams

UNLV Theses, Dissertations, Professional Papers, and Capstones

This study will establish a working guide on how to implement a strategic meeting management guide for meeting planners who are employed by small to mid-size companies. This comprehensive manual will detail processes of how to accurately measure meeting and travel spend, gain cross-company leverage and apply methods for making meetings purpose-driven. This study will incorporate best practices as established by industry standards which will be specifically tailored to meet the needs of planners in smaller firms. The desired outcome will be a solid and manageable guide that planners can use to secure their role as a strategic partner to …

Which Financing Model Is Right For Hotel Properties? An Exploratory Study Of Financing Models Highlighting The Practice And Effects Of Different Financing Models Adopted By Hotel Industries In Usa And Singapore, Keng Tiong Christopher Goh

UNLV Theses, Dissertations, Professional Papers, and Capstones

The high debt-financing model adopted by hotel owners in United States had contributed to a large number of foreclosures during the economic downturn. In contrast, the conservative financing model adopted by hotel owners in Singapore had sheltered them through the past recessions. Cultural values may have influenced the types of financing model adopted by hotel owners. Americans have a value system of using borrowed money to invest, while Singaporeans have a value system of saving for rainy days and spending within one’s means.

The studies concluded that hotel owners in the United States and Singapore should consider Juglar’s nine to …

The Boys' Club: An Exploration Into The Social World Of A Las Vegas Casino Sports Book, Frederick W. Krauss

UNLV Theses, Dissertations, Professional Papers, and Capstones

This ethnography of the La Mesa Casino Sports Book explores the characteristics that frame the social world its regular patrons create. Specifically, I explain the characteristics of La Mesa’s sports bettors, the types of people who bet on sports, the mechanisms used to sustain participation in the scene, and how the sports bettors view themselves, their social world, and those outside of it. I argue that regular sports book patrons do not use the environment simply for sports betting. Rather, their complex interactional dynamics create a robust social world they come back to again and again to create a meaningful …

Premier, Judy Nagai, Afsha Bawany, Donna Mcaleer, Ayo Akinsete, Robyn Hadden, Robyn Campbell-Ouchida, Lateka Grays, Jae Young, Dean Mann, Damon Hodge

Premier: The Magazine of the UNLV Harrah Hotel College

No abstract provided.

Sales Motivation & Morale During Extreme Times Of Change, Cheri L. Fairchild

UNLV Theses, Dissertations, Professional Papers, and Capstones

According to the National Bureau of Economic Research, the United States entered a recession in December 2007. (Woodworth, 2010). The hospitality industry has been hit extremely hard by this economic downturn. With clients cutting costs, there is less business to be had by the same, and in many cases, a growing number of hotels. At the same time, hotels are forced to cut costs in any number of ways to remain viable. This may mean scaling back services, staffing reductions and cuts in employee benefits. However, there is a point where a company simply cannot cut anymore without doing more …

How Corporate Social Responsibility Influences Employee Job Satisfaction In The Hotel Industry, Chia-Chun Saprina Chiang

UNLV Theses, Dissertations, Professional Papers, and Capstones

The purpose of this paper is to investigate whether strategic CSR programs in the hotel industry influence individual job satisfaction. Based on Valentine and Fleischman’s study in company ethics programs and employees’ perceived CSR, job satisfaction is related to many significant organizational factors and is usually a major concentration of business research that investigates employee-based phenomena (Valentine & Fleischman, 2008, p. 160). In addition, this paper will seek for the literature supporting the positive correlation between a company’s strategic CSR activities and its employees’ job satisfaction. In other words, this study will identify whether and how employees’ perceptions of their …

The Opportunities And Risks For The U.S. Educators Of Exhibition Majors Entering The China Education Market, Wei Jia

UNLV Theses, Dissertations, Professional Papers, and Capstones

This paper provides a general introduction for American exhibition educators who are interested in launching joint programs with or exporting certifications into China. The study describes the status of exhibition and tourism education in China, and then presents an analysis of the exhibition certification programs of both China and the United States. Based on a comparison of the two systems, recommendations are made regarding . American educators could use this study as a reference for introducing their certification or higher education programs into China.

The Effects Of Annual Pass Holders On The Disneyland Resort Infrastructure, Sean B. Keliiholokai

UNLV Theses, Dissertations, Professional Papers, and Capstones

Since the inception of Disneyland, the growing number of loyal guests, expansion of the theme parks and new entertainment elements has drawn and increased park attendance. With that being said, expansions are continuously taking place and thus the price per ticket increases. As the ticket prices continue to increase, numerous amount of guests look at other options such as annual passes as a means of getting the most for their money. As funds for families become more of a concern, the need for local supplemental activities is a key driver. The ever expanding base of Annual Passholders (AP), who is …

A Guide For Small Meetings In Las Vegas, Linda Dorothy Mcilveen

UNLV Theses, Dissertations, Professional Papers, and Capstones

This paper is a deliverable guide for successful meeting in Las Vegas. The guide was created through an industry and academic review of literature. There are nine segments that are explored in order to encourage small associations and groups to hold their meetings, conventions and conferences in Las Vegas. The segments in the paper also provide information for non-professional and inexperienced meeting planners. The suggestion for future research is an experimental design process that tests the use of registration management systems and their value to small meetings.

How Stereotyping Affects Customer Service, Nicole Ruiseco

UNLV Theses, Dissertations, Professional Papers, and Capstones

This paper presents different ways in which stereotyping affects service in the hospitality industry. Specifically the food service industry, this sector is where interaction between guest and employee is the entire experience. Stereotyping a guest happens in a number of different ways. The negative stereotypes that are associated with guests are what effects the type of service a guest receives. When a guest is unhappy with customer service the point of the whole experience is diminished. Finding a way in which to reduce the amount of negative stereotypes associated with guests is critical in improving service and guest satisfaction. Having …

Equipping Women For Food Service Sales, Robert Stegall-Smith

UNLV Theses, Dissertations, Professional Papers, and Capstones

The purpose of this paper is to develop a training program which will equip women for success in foodservice sales. It will determine if women have greater sales skills in the current business environment. Research will be done to determine what role product and operations knowledge plays in sales success in addition to natural ability. Finally based on the findings it will be determined in what format to deliver the training

The Value Of An Associate Degree In Culinary Arts From A Public Postsecondary School Versus A Private School, John F. Maas

UNLV Theses, Dissertations, Professional Papers, and Capstones

Through an analysis of tuition data, this paper explores the difference in cost of an associate degree in culinary arts from public and private postsecondary schools. The average cost of the associate degree in culinary arts at private school is more than 500% higher than the average cost at the public schools. This disparity in cost raises a question of value. Is the degree from a private school worth more to justify the additional cost? The literature review established the use of post-graduation earnings as an accepted measure of the value of the degree. Surveys conducted by the American Culinary …

Immigration And The Hospitality Industry, Joseph M. Rasic

UNLV Theses, Dissertations, Professional Papers, and Capstones

The purpose of this study is to correlate the research of immigration reform and the potential impact on the hospitality industry. For over a century, numerous debates and policies have been discussed and developed addressing the issue of immigration. The history of immigration policy shows that legislation was passed to address the current concerns for each of the past several decades, but additional changes are constantly needed in order to support the continued growth and changes of the nation. History also shows that some of the laws that were created to control immigration actually initiated larger issues, which led to …