Hospitality Administration and Management Commons^™

A Review Of San Francisco’S Lodging Industry: Past Performance And Future Implications, Adam N. Szilagyi

UNLV Theses, Dissertations, Professional Papers, and Capstones

Purpose

The purpose of this paper is to examine the past performance of the San Francisco lodging industry in order to identify future growth potential.

Using Self-Service Technologies To Solve The Problem Of Labor Shortage In Macau’S Lodging Industry, U Ka Kit

UNLV Theses, Dissertations, Professional Papers, and Capstones

Macau, the world's leading gaming destination, is suffering from labor shortage. Hotels operators found it difficult to compete with the casinos for the limited human resources. In this article, the author suggests self-service technologies (SSTs) as a possible mean to solve the labor shortage problem in Macau's lodging industry. The literature review shows the seriousness of the problem, and analyze the pros and cons of SSTs, the main reason its implemented and how it is perceived by the customer. Then, base on the review, the author provides five step implementation guide of SSTs in hotel. The author also presents recommendations …

Developing An Employee Training Addendum For A Sustainable Hospitality Operation, Devonne A. Williams

UNLV Theses, Dissertations, Professional Papers, and Capstones

As sustainability has become an important part of everyday life for American consumers, it is important that the hospitality industry do whatever it takes to meet their needs. Consumers expect businesses that they patronize to have policies in place for waste reduction, air and water conservation, and improved air quality and environment. Without the support of the front line employees, however, a hospitality operation has no chance to obtain sustainable success in these arenas. By creating addendums to previously existing employee handbooks, businesses are able to provide their employees with new policies and expectations of sustainable behaviors. This professional paper …

Targeting A Niche Market In Las Vegas Gaming Industry, Sookyung Yeo

UNLV Theses, Dissertations, Professional Papers, and Capstones

Purpose

The purpose of this paper is to analyze the most profitable Chinese group in the Las Vegas gaming market in order to develop a customized marketing strategy for the group.

Leveraging Slot Gaming Technology To Gain A Competitive Advantage, Philip Zarlengo

UNLV Theses, Dissertations, Professional Papers, and Capstones

The slot gaming industry is being revolutionized by a recent explosion of new technologies that offer a wealth of management opportunities for casinos and offer a more interactive gameplay experience for players. These new technologies increase the excitement of gameplay while extending time on device (TOD) and revenue for the casinos. This preliminary business proposal informs casino managers on the latest in slot technologies and provides a guideline for their successful implementation.

Eco-Tourism Resorts: A Case Study Of Best Practices At The Hamanasi Resort In Belize, Kathryn Early

Honors Theses and Capstones

The objective of this research is to investigate best practice initiatives of sustainability involved in the successful development and management of Hamanasi Resort, an award winning eco-tourism resort located in Belize. The four phases of research at Hamanasi as originally proposed, found in Part I of the thesis, are outlined as follows: Phase one includes hands-on research through shadowing in different hotel departments, observation of management practices in Hamanasi, interviews conducted with employees, and questionnaires administered to guests; Phase two begins a study of the business and organizational model of Hamanasi along with an examination of the critical issues encountered …

Lean And Six Sigma In Hospitality Organizations: Benefits, Challenges, And Implementation, Justin M. Lancaster

UNLV Theses, Dissertations, Professional Papers, and Capstones

Purpose:

The purpose of this paper to provide a plan and framework to successfully implement Lean and Six Sigma into a hospitality organization.

Rct Hospitality Consultants, Llc: The Making Of The Business Plan, Rachel C. Tyler

UNLV Theses, Dissertations, Professional Papers, and Capstones

Introduction

Owning a small business is the dream for many Americans. Now more than ever this is true as many people have been laid off and are looking to utilize their skills while being their own boss. The focus of this paper is to determine if the author should start a consulting company full-time.

A hospitality consulting business with a focus on sales and marketing has been a goal of this author’s and as we emerge out of a recession. As possibility of a double-dip recession exists it is important to have a business framework that leads a small business …

Executive Summary, Cumberland County Foodshed Assessment, Report 1, Barbara Ives

Local Food Systems

Like everyone else in these troubled economic times, Mainers are looking for ways to create jobs that will remain relevant and vital in a global economy, that cannot be outsourced, and that will regenerate rather than exploit our natural resources.

A growing number of people believe that a food system rooted in local farms, fisheries, and food production and distribution enterprises can strengthen Maine’s economy and its communities’ health, thereby increasing revenue and decreasing an expense that is crippling government agencies and individuals alike – healthcare. Business people who want to make a living related to food, and public and …

Interview With Christian Ettinger, Hopworks, 2011 (Audio), Christian Ettinger

All Sustainability History Project Oral Histories

Interview of Christian Ettinger by Scott Demming at Hopworks SE Portland, Oregon on August 10th, 2011.

The interview index is available for download.

Customer Satisfaction Index Of Singapore 2011: Q2 Results, Institute Of Service Excellence, Smu

Research Collection Institute of Service Excellence (2007-2024)

The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the nation, sector, sub-sector, and company levels. Currently in its fifth year of measurement, the CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy both over time and across countries.

Medical Travel Facilitator Websites: An Exploratory Study Of Web Page Contents And Services Offered To The Prospective Medical Tourist, Dan Cormany, Seyhmus Baloglu

Faculty Publications

The growing trend of traveling outside of one's country for medical services, commonly known as “medical tourism” is expected to continue to grow exponentially in the next ten years (Keckley, 2008). With multiple destinations from which to select, and available information representing this type of travel being of variable reliability, many prospective medical travelers turn to the use of a “medical tourism facilitator”, who perform a variety of trip coordination responsibilities for the medical traveler. These medical tourism facilitators, themselves a new phenomenon to support travel to various global regions, may operate within the traveler's home country or the destination …

Ua3/9/2 Section Ii: Market Area Review & Site Description, Proposed Hotel At Wku, Wku President's Office - Ransdell

WKU Administration Documents

Section II: Marketing Area Review & Site Description for proposed hotel at WKU of PKF Consulting firm report. This copy is annotated.

Ua3/9/2 Market Demand Study & Statement Of Estimated Annual Operating Results, Wku President's Office - Ransdell

WKU Administration Documents

Marketing report created by PKF Consulting firm regarding the tax increment financing district of Bowling Green.

Credit Fluctuations And Lodging Firms: An Investigation Of The Differing Capital Structures In The Us Lodging Industry, Dipendra Singh

UNLV Theses, Dissertations, Professional Papers, and Capstones

This study empirically investigates the effect of credit availability and firm size on the leverage of lodging industry in United States using a 3 X 2 factorial Multivariate Analysis of Variance (MANOVA). Three time points of differing credit availability (Low, High, and Average) were identified using Case-Shiller home price index. Leverage, Net Leverage, and Short-to-Long-Term debt ratios of large and small US lodging firms were analyzed at these differing credit availability time points to assess any significant differences. Specifically, this study attempts to find whether there is an interaction effect of credit availability and firm size on the leverage of …

Adjusting Payroll With Changes In Business Volumes: An Examination Of Nevada Gaming Properties, Toni A. Repetti

UNLV Theses, Dissertations, Professional Papers, and Capstones

This dissertation analyzes expense preference behavior by managers of Nevada casinos. Annual aggregate data is obtained from the Nevada Gaming Control Board from 1990 to 2010. Using ordinary least squares regression, three models are run to account for various payroll related expenses. The dependent variable in the first model is number of employees. The second model uses salaries and wages as the dependent variable and the third model uses total payroll. All models include predictor variables of total revenue as an indication of size, a dummy variable for market concentration and a dummy variable for recessionary periods.

The finding show …

A Study On Facility Planning Using Discrete Event Simulation: Case Study Of A Grain Delivery Terminal, Sarah M. Asio

Department of Industrial and Management Systems Engineering: Dissertations, Theses, and Student Research

The application of traditional approaches to the design of efficient facilities can be tedious and time consuming when uncertainty and a number of constraints exist. Queuing models and mathematical programming techniques are not able to capture the complex interaction between resources, the environment and space constraints for dynamic stochastic processes. In the following study discrete event simulation is applied to the facility planning process for a grain delivery terminal. The discrete event simulation approach has been applied to studies such as capacity planning and facility layout for a gasoline station and evaluating the resource requirements for a manufacturing facility. To …

Technology Base Self Service In Hospitality Industry, Wan Chi Chen

UNLV Theses, Dissertations, Professional Papers, and Capstones

There are more and more technology based self service (TBSS) encountering people’s daily life, even hospitality industry, where people pay to get service, has began to add TBSS as part of their service. Some people believe this TBSS is the trend for the future, but some others who have experienced this service believe that traditional human touch service (THTS) will be remain as the main service providing channel. While people are wondering what kind of service to provide as they want to get a high return on their investment, they need to have a better understanding on self service technology. …

Sunshine Café: A Breakfast Restaurant Business Plan, Lillian I. Burrow

UNLV Theses, Dissertations, Professional Papers, and Capstones

Purpose:

The purpose of this paper is to create a business plan for the SunShine Café. While the commonly known statistic of 90% of restaurants fail within the first year is false, approximately 60% of restaurants do fail within their first three years of operation (Parsa, Self, Njite, & King, 2005). The problem for entrepreneurs starting a restaurant is how does one reduce this risk of failure.

One way to minimize this risk is to create a business plan. Thus the main objective of this paper is to create a business plan that will not only help the restaurant develop …

Hospitality Loyalty Program Effectiveness Evaluation Rubric, Nazia Charania

UNLV Theses, Dissertations, Professional Papers, and Capstones

This paper examines the various loyalty program strategies and design elements utilized within the hospitality industry and evaluates the implications of the various strategies on establishing and fostering loyalty among consumers within a hyper competitive industry. In order to maintain competitive parity, many programs have constantly lowered reward thresholds and increased program offerings, making such programs very costly and with little direct evaluation in their ability to stimulate true loyalty. In a society bombarded by loyalty programs in almost all industries, consumers are becoming very savvy in comparing their personal rewards to the effort and inconveniences incurred by enrolling. The …