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Communicating In The Post‐Truth Era: Analyses Of Crisis Response Strategies Of Presidents Donald Trump And Rodrigo Duterte, Natasha Binte Mohamed ISMAIL, Marie Angeline PAGULAYAN, Carlo Miguel Alfonso FRANCIA, Augustine PANG 2018 Singapore Management University

Communicating In The Post‐Truth Era: Analyses Of Crisis Response Strategies Of Presidents Donald Trump And Rodrigo Duterte, Natasha Binte Mohamed Ismail, Marie Angeline Pagulayan, Carlo Miguel Alfonso Francia, Augustine Pang

Research Collection Lee Kong Chian School Of Business

The rhetoric of then U.S. President‐elect Donald Trump and Philippines' President Rodrigo Duterte had triggered a shift in global political discourse (Greene, 2016). This study examines their responses on three similar crises: disrespectful remarks towards women, associations with controversial political figures, and remarks threatening geopolitical relations. Data from prestige publications, Washington Post (U.S.) and the Philippine Daily Inquirer, were analyzed during the acute stage of each crisis. Findings showed that both men employed confusing strategy combinations in their crisis responses. Despite incoherent application and contradictory strategies, they survived threats to their image as evidenced by poll results ...


Training Employees To Stay: T&D In Retaining Talent, Megan M. Waite, Troi N. Robinson-Moss, Sydney M. Kopelic, Shawn Bergman 2018 Appalachian State University

Training Employees To Stay: T&D In Retaining Talent, Megan M. Waite, Troi N. Robinson-Moss, Sydney M. Kopelic, Shawn Bergman

River Cities Industrial and Organizational Psychology Conference

The employee-driven market and “war for talent” demand organizations be increasingly competitive in maintaining the best workforce possible. Furthermore, factors such as millennial “job hopping,” employees leaving because of fears of layoffs and downsizing, and exiting the company without documenting valuable knowledge are all reasons to seek methods to decrease turnover. Organizations can use strategic and evidence-based training and development (T&D) practices to retain talent and prevent the loss of institutional knowledge. This session will discuss how T&D can be used to reduce involuntary turnover in organizations and cover how self-paced training, error management training (EMT), and the ...


Organizational Alignment Through Leadership Proficiency And Human System Interventions, Kristin Weger, Raeshaun Jones, Lisa Matsuyama, Michael Buford, Jarielle Prince, Sarah Rose Stough 2018 The University of Alabama in Huntsville

Organizational Alignment Through Leadership Proficiency And Human System Interventions, Kristin Weger, Raeshaun Jones, Lisa Matsuyama, Michael Buford, Jarielle Prince, Sarah Rose Stough

River Cities Industrial and Organizational Psychology Conference

Across many organizations, agencies and programs have been tasked with building, training, and retaining the workforce needed. Yet, only few organizations have succeeded in their efforts by creating a culture in which workforce preferences align and overarching leadership support is provided. Such a cultural transformation requires not only a behavioral shift from employees, but especially from those in leadership positions, in order to break from the typical way that organizations have long encouraged them to behave. Although the importance of leadership has been emphasized in previous literature, no consistent description of leadership attributes or promising application of human system interventions ...


Employee Wellness Innovations In Hospitality Workplaces: Learning From High-Tech Corporations, Tingting Zhang 2018 University of Central Florida

Employee Wellness Innovations In Hospitality Workplaces: Learning From High-Tech Corporations, Tingting Zhang

Journal of Global Business Insights

Employee wellness programs are known to bring many benefits to companies. However, due to the unique hospitality job conditions and requirements, employee wellness programs usually suffer from low participation and engagement. This paper reviews various innovations of employee wellness programs in high-tech corporations as well as some hospitality enterprises that are well known for great places to work for. Based on the review findings, the paper suggests effective and plausible solutions to generate high participation and engagement with employee wellness programs in the hospitality workplaces. Limitations and future research directions are discussed in the end of the paper.

论酒店企业员工健康计划的创新:以高科技公司为鉴 ...


Introducing Competencies In Organizations, Henk Plessius, Anand Sheombar, Pascal Ravesteyn 2018 HU University of Applied Science

Introducing Competencies In Organizations, Henk Plessius, Anand Sheombar, Pascal Ravesteyn

Communications of the IIMA

In the fast-changing world of IT, relevant competencies are getting more important as these determine how successful you can function in practice. As a consequence, organizations are introducing competency frameworks like the European e-Competence Framework (e-CF, 2014) in their IT departments. However, for many organizations it is unclear what good practices and pitfalls are when introducing such a framework. In this paper this topic is studied by analysing 13 interviews with IT- and HR-managers who are (or recently have been) involved in a transition towards the use of competencies with their IT-staff.


Nurturing The Talent Pipeline For An Emerging Global Workforce, Robert Hernandez, Richard D. Busby 2018 Illinois Mathematics and Science Academy

Nurturing The Talent Pipeline For An Emerging Global Workforce, Robert Hernandez, Richard D. Busby

Publications & Research

Passion. IMSA’s ability to produce thinkers and problem solvers doesn’t just breed pragmatists who know what it takes to be successful – it also gives students the chance to discover their passion. The more they try and the more they experience, the more they discover what they love. The chance to pursue passion means graduates have a greater sense of vision – and a greater chance of realizing their true potential.

IMSA teaches students to be global citizens in a diverse world. IMSA embraces diverse perspectives enriching understanding and the knowledge, attitudes, and skills required to function as multicultural citizens ...


Strategies To Improve Timeliness For Cleaning Inpatient Rooms Following Patient Discharge, Lora Dixon, Environmental Services, Mark Parker, Ruth Hanselman, Suneela Nayak, Amy Sparks 2018 Maine Medical Center

Strategies To Improve Timeliness For Cleaning Inpatient Rooms Following Patient Discharge, Lora Dixon, Environmental Services, Mark Parker, Ruth Hanselman, Suneela Nayak, Amy Sparks

Operational Excellence

STRATEGIES TO IMPROVE THE TIME FRAME FOR CLEANING INPATIENT ROOMS BY ENVIRONMENTAL SERVICES

In an inpatient rehab hospital, it was noted that Environmental Services (EVS) was delayed in cleaning rooms between patient discharges and admissions. This resulted in the frequent use of a “stat clean” order that allows only 50% of the normal cleaning time , forcing patients to wait and impacting patient flow.

A root cause analysis demonstrated lack of communication between the rehab hospital and the contracted cleaning services. A number of counter measures were initiated with the goal that cleaning would be started within 20 minutes of all ...


Factors That Affect The Relationship Between Employer And Employees Within Organizations, Harry Adam Nuse 2018 Western Kentucky University

Factors That Affect The Relationship Between Employer And Employees Within Organizations, Harry Adam Nuse

Dissertations

This research is on the relationship between employees and employers and seeks to determine the relationship between the values held by employees and the extent business leaders adapt their business practices to each of these values. By understanding this relationship, business leaders can gain insight into the improvement of both employee and supervisor success for the vitality of the organization.

Participants from AAA Minor League Baseball teams agreed to allow the survey to be distributed to their employees and employers via email. The nine values were developed from a panel of experts within Minor League Baseball management and human resources ...


Chinese Innovation And Global Integration- Theoretical Framework Of Perceived Insecurities In University Technology Transfer, Clovia Hamilton 2018 Winthrop University

Chinese Innovation And Global Integration- Theoretical Framework Of Perceived Insecurities In University Technology Transfer, Clovia Hamilton

Winthrop Faculty and Staff Publications

University technology transfer is growing in China and is vital to China’s innovation and intellectual property program. This paper provides a literature review used to create a theoretical framework for explaining conflicts between university technology transfer participants. Economic development and business competitiveness relies on innovation and intellectual property generation. Given increased investments in university research and Chinese universities, it is important to be aware of conflicts between university technology transfer office staff and faculty within academic exchanges. University technology transfer is growing in China and is vital to China’s innovation and intellectual property program. Conflicts between university technology ...


Do Start-Ups Pay Less?, M. Diane Burton, Michael S. Dahl, Olav Sorenson 2018 Cornell University ILR School

Do Start-Ups Pay Less?, M. Diane Burton, Michael S. Dahl, Olav Sorenson

Articles and Chapters

The authors analyze Danish registry data from 1991 to 2006 to determine how firm age and firm size influence wages. Unadjusted statistics suggest that smaller firms paid less than larger firms paid, and that firm age had little or no bearing on wages. After adjusting for differences in the characteristics of employees hired by these firms, however, they observe both firm age and firm size effects. Larger firms paid more than did smaller firms for observationally equivalent individuals but, contrary to conventional wisdom, younger firms paid more than older firms. The size effect, however, dominates the age effect. Thus, although ...


Don't Abandon The Water Cooler Yet: Flexible Work Arrangements And The Unique Effect Of Face-To-Face Informal Communication On Idea Generation And Innovation, Kristie McAlpine 2018 Rutgers School of Business

Don't Abandon The Water Cooler Yet: Flexible Work Arrangements And The Unique Effect Of Face-To-Face Informal Communication On Idea Generation And Innovation, Kristie Mcalpine

CAHRS ResearchLink

[Excerpt] Flexible work arrangements (FWAs), especially those offering employees a degree of control over when and where they work, have become increasingly prevalent in recent years.Research has shown that these arrangements generally lead to higher levels of job satisfaction as well as lower levels of stress, work-family conflict, absenteeism, and turnover among employees.At the same time, however, some suggest that FWAs may not be appropriate in all situations, particularly in the context of creative teamwork (i.e., in the prototypical 21st century organization). It is important, in this view, to have all team members face to face in ...


Sustaining Daily Management With Gemba Walks: A Scheduling Model, Mark Parker, Omar Hasan, Suneela Nayak, Ruth Hanselman, Stephen Tyzik, Amy Sparks 2018 Maine Medical Center

Sustaining Daily Management With Gemba Walks: A Scheduling Model, Mark Parker, Omar Hasan, Suneela Nayak, Ruth Hanselman, Stephen Tyzik, Amy Sparks

Operational Excellence

SUSTAINING DAILY MANAGEMENT WITH GEMBA WALKS: A SCHEDULING MODEL

At an academic tertiary care medical center, there are 110 Operational Excellence teams across 4 campuses. Every weekday, 10 GEMBA walks occur with the 11th on Wednesdays. The expanding program has made daily leadership visits to all KPIs challenging. As a result, consideration of reduced gemba walks to departments who have met specific maturity/performance criteria.

The scope of the eight-week pilot consisted of 13 pre-identified teams that have weekly workflows. The teams must have met a baseline level of performance. Performance was scored for 9 variables measuring engagement, PDSA ...


The Case For Learning Journeys, Siow-Heng ONG 2018 Singapore Management University

The Case For Learning Journeys, Siow-Heng Ong

Research Collection Lee Kong Chian School Of Business

No abstract provided.


The Profile Of The ‘Good Judge’ In Hrm: A Systematic Review And Agenda For Future Research, François S. DE KOCK, Filip LIEVENS, Marise P. BORN 2018 Erasmus University of Rotterdam

The Profile Of The ‘Good Judge’ In Hrm: A Systematic Review And Agenda For Future Research, François S. De Kock, Filip Lievens, Marise P. Born

Research Collection Lee Kong Chian School Of Business

In light of the pivotal importance of judgments and ratings in human resource management (HRM) settings, a better understanding of the individual differences associated with being a good judge is sorely needed. This review provides an overview of individual difference characteristics that have been associated with the accurate judges in HRM. We review empirical findings over >80 years to identify what we know and do not know about the individual difference correlates of being an accurate judge. Overall, findings suggest that judges' cognitive factors show stronger and more consistent relationships with rating accuracy than personality-related factors. Specific intelligences in the ...


A Third Class Of Worker: The Dependent Contractor, Lisa J. Fendrick 2018 Gettysburg College

A Third Class Of Worker: The Dependent Contractor, Lisa J. Fendrick

Student Publications

The following research paper is intended to address the worker classification issue that has intensified due to the rise of the gig economy. After reviewing the current literature on the subject, it will be made clear that a change must be made to the binary classification system that is used in the United States, and to the methods used to categorize workers within the system. This paper proposes the addition of a ‘dependent contractor’ category, which would be a subcategory of employee, and would fall between independent contractor and employee in terms of what benefits they would be entitled to ...


Be More: Buffering Against Gender Stereotypes By Building Self-Efficacy Beliefs, Erica Mohr 2018 University of Pennsylvania

Be More: Buffering Against Gender Stereotypes By Building Self-Efficacy Beliefs, Erica Mohr

Master of Applied Positive Psychology (MAPP) Capstone Projects

Research shows that organizations perform better when women are represented on senior leadership teams. Yet women are not rising to the highest ranks of leadership at equivalent rates as men. Gender stereotypes negatively influence women’s self-efficacy, the internal beliefs of what they are capable of. Women hold themselves back when they respond to these low self-efficacy beliefs, by not aspiring, not applying, not asking, and not acting. This paper explores current leadership gap data and the consequences of the disparity between men and women in leadership roles. Next, the paper describes how stereotypes can create the underlying problem: limiting ...


Intercultural Coworker Relationships (Icors) In The Global Workplace: A Grounded Theory Study, Jennifer L. Morton 2018 University of Missouri-St. Louis

Intercultural Coworker Relationships (Icors) In The Global Workplace: A Grounded Theory Study, Jennifer L. Morton

Dissertations

Previous research supports what employees intuitively sense: peers make the place (Chiaburu & Harrison, 2008; Schneider, 1987). Extant research suggests coworker relationships have critical influence on outcomes ranging from turnover (Felps, Mitchell, Hekman, Lee, Holtom, & Harman, 2009) to creativity (Homan, Buengeler, Eckhoff, van Ginkel, & Voelpel, 2015) to organizational commitment (Viswesvaran & Ones, 2002) to employee health and well-being (Heaphy & Dutton, 2008). Despite the increase of Intercultural COworker Relationships (ICORs), particularly in multinational firms in the technology industry, research has yet to examine what defines coworker relationship quality in the presence of national cultural differences. In other words, how do employees define and experience relationship ...


Employee Perceptions Of Well-Being Programs, Alice V. Edwards, Susan Marcus 2018 Walden University

Employee Perceptions Of Well-Being Programs, Alice V. Edwards, Susan Marcus

Journal of Social, Behavioral, and Health Sciences

Measuring the effectiveness of well-being programs in the workplace is important for optimizing the return on investment and selection of programs that meet organizational objectives. A pilot study was performed to assess employee well-being using the Happiness Mini-Survey and a one-sample pre–post study design intended to quickly allow employees to subjectively rate their well-being before and after participating in various classes as part of a well-being program. The findings demonstrated statistical significance in employee subjective ratings; they reported feeling better emotionally, physically, and mentally after participating in the classes. The employees’ self-rating for stress level also had statistically significant ...


Reflective Practice Series: Selected Instructional Models Using Synchronous Video Conferencing Software, Martin W. Sivula 2018 Johnson & Wales University - Providence

Reflective Practice Series: Selected Instructional Models Using Synchronous Video Conferencing Software, Martin W. Sivula

MBA Faculty Conference Papers & Journal Articles

With the vast array of resources available to instructors, one would think that instruction and teaching would yield success for all learners. Now, well into the 21st century has much changed in the classroom? Certainly, movable desks and chairs, advanced audio and visual equipment, and a plethora of all types of technologies which might be able to enhance training and education. Over the last several decades research on individualized instruction, cognitive science, educational psychology, and multimedia instruction (to name a few) have permeated the literature on instruction. With all the research and the vast array of studies on improving ...


How Might Servant Leadership Principles Impact Employee Turnover At A Solid Waste Management Firm?, Clifton Thacker 2018 Liberty University

How Might Servant Leadership Principles Impact Employee Turnover At A Solid Waste Management Firm?, Clifton Thacker

Doctoral Dissertations and Projects

This study analyzed the impact servant leadership had on employee turnover at an SWM firm. Many authors were reviewed with literature pertaining to leadership, servant leadership, and SWM. Multiple interviews were conducted with current personnel at an SWM firm that utilizes servant leadership in order to gain a better understanding of the experiences of these employees. The results of the study indicate that servant leadership has a profoundly positive impact on employee satisfaction and, consequently, decreased turnover. The researcher developed many themes based on data analysis, which included culture, accountability, support, and commitment.


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