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How To Restructure And Optimize A Mid-Market It Department For Aqilitv, Kelly Kleinfelder 2017 La Salle University

How To Restructure And Optimize A Mid-Market It Department For Aqilitv, Kelly Kleinfelder

Mathematics and Computer Science Capstones

Mid-market IT departments must operate in a lean manner while providing top-notch support and administration to the business units, all while being agile to keep up with new technologies. Too often, these IT departments are under-staffed or staffed in a manner that is mis-aligned with business needs. Therefore, customer service suffers in the form of lengthy wait times, a loss of trust and respect for the IT organization and the emergence of shadow IT.

This paper will detail how one mid-size enterprise restructured its IT department to provide better service and alignment to business units, while keeping staffing levels the ...


Exploring Millennial Generation Employees’ And Managements’ Perspectives Of The Potential Overuse Of Smartphones In The Workplace By The Millennial Generation, Brooke Kincade 2017 University of Texas at Tyler

Exploring Millennial Generation Employees’ And Managements’ Perspectives Of The Potential Overuse Of Smartphones In The Workplace By The Millennial Generation, Brooke Kincade

Human Resource Development Theses and Dissertations

The Millennial Generation is entering the workforce at a rapid rate. This generation has grown up with technology and many Millennials have smartphones. As a result of the Millennial Generations knowledge and desire to use a smartphone, many organizations have begun exploring ways to embrace or combat smartphone behavior; however, many organizations are still struggling to recognize and understand the implications to both the employee and the company. This research study explored the potential overuse of smartphones in the workplace by the Millennial Generation. The study described the specific use of smartphones by this Generation to better understand whether they ...


Temporary Organizing: Promises, Processes, Problems, Rene M. Bakker, Robert J. DeFillippi, Andreas Schwab, Jorg Sydoq 2017 Indiana University

Temporary Organizing: Promises, Processes, Problems, Rene M. Bakker, Robert J. Defillippi, Andreas Schwab, Jorg Sydoq

Andreas Schwab

Temporary organizing is introduced as process, form and perspective. Then key challenges and opportunities in the study of temporary organizing are discussed, including methodological issues, how to theorize time, and how to relate the temporary to the more permanent. This introductory article concludes with an overview of the special issue.


A Mixed-Methods Study: Self-Efficacy And Barriers To Participation In Workplace Wellness Programs, Massiel Perez-Calhoon 2017 Brandman University

A Mixed-Methods Study: Self-Efficacy And Barriers To Participation In Workplace Wellness Programs, Massiel Perez-Calhoon

Dissertations

America needs a healthy workforce to sustain the country. The scourge of obesity continues to plague Americans despite government initiatives such as the Affordable Care Act and wellness programs in the workplace to combat this epidemic. However, despite initiatives to make America healthy, barriers continued to impede the nation’s health. Lack of awareness and sensitivity to what motivates individual participants versus group participants built formidable barriers to accessing all workplace employees equitably. The purpose of this study was twofold. First, the intent of this study was to explore the relationship between self-efficacy and the impact on participation and engagement ...


Examining The Relationships Between Performance Appraisal Reactions And Employee Engagement, Kenneth B. LeVan 2017 University of Texas at Tyler

Examining The Relationships Between Performance Appraisal Reactions And Employee Engagement, Kenneth B. Levan

Human Resource Development Theses and Dissertations

This study examines the long-standing debate among scholars and practitioners regarding the effectiveness of the performance appraisal (PA) process as a useful tool to manage individual and organizational performance (Glover, 1996; Gruman & Saks, 2011; Kondrasuk, 2012; Light, 2010; Pulakos & O’Leary, 2011; Thomas & Bretz, 1994). To further this discussion, the relationship between employees’ reactions to the PA process and perceptions of engagement in the workplace is examined.

A survey of 466 respondents finds there to be a significant positive relationship between PA reactions and employee engagement. Other significant findings of the study include: 1) high correlations among Keeping and Levy’s (2000) PA reaction first-order ...


Quality Research And Cultural Trends: Is There A Cultural Pattern That Favors Service Quality Research?, Raymond Cheng, Chung-tong Wong 2017 Selected Works

Quality Research And Cultural Trends: Is There A Cultural Pattern That Favors Service Quality Research?, Raymond Cheng, Chung-Tong Wong

Raymond Cheng

Based on the key characteristics, contributions, research themes and references of 147 quality and Kano-related research papers published in between 1984 and 2012, Witell, Lofgren and Dahlgaard (2013) summarized and described the time periods for quality-related researches into three noticeable phases of development, namely, Emergence (1984-1999), Exploration (20002008), and Explosion (2009-2012).  Such a finding aligns logically with the world cultural values taken from the InglehartWelzel cultural map from 1981 to 2015 during which various regions of the world, in general, were all moving away from survival values and have become more self-expressive as the world economy transformed itself from industrial ...


Developing Competency Model Using Repertory Grid Technique: The Case Of Spinning Master, Praveen Kumar Srivastava, Bhavna Jaiswal 2017 Pune Institute of Business Management

Developing Competency Model Using Repertory Grid Technique: The Case Of Spinning Master, Praveen Kumar Srivastava, Bhavna Jaiswal

The Qualitative Report

This paper aims to develop the Competency Model using Repertory Grid Technique. 15 Spinning Master of a large textile company in India were interviewed using repertory grid technique. The study identified 9 competencies in 3 competency clusters that are Interpersonal Relationship, Operational Efficiency and Individual Traits. The study is the first attempt to develop competency model in any textile company and can be useful in implementing competency based HR practices in the organizations. The Repertory Grid Technique used in the study helps in developing competency model in a quick and comprehensive manner that may reduce the time, labor and cost ...


Performance Management Or “Herding Cats”? Strategies To Support Faculty Success, Dawn Bratsch-Prince, Rodney S. Bagley 2017 Iowa State University

Performance Management Or “Herding Cats”? Strategies To Support Faculty Success, Dawn Bratsch-Prince, Rodney S. Bagley

Academic Chairpersons Conference Proceedings

Presenters and participants will engage in analysis and discussion of several case studies illustrating common faculty performance issues. Presenters will share practical performance management tools and best practices for promoting faculty success.


The Effects Of Parametrically Manipulating The Ratio Of Complimentary To Constructive Feedback Statements On Performance, Amanda Mentzer 2017 The Graduate Center, City University of New York

The Effects Of Parametrically Manipulating The Ratio Of Complimentary To Constructive Feedback Statements On Performance, Amanda Mentzer

All Graduate Works by Year: Dissertations, Theses, and Capstone Projects

Performance feedback is frequently discussed and implemented. Although shown to be quite effective, the characteristics of feedback have yet to be fully explored. Feedback ratio was explored in this study. While participants evaluated the postural safety of body positions presented on a computer screen, researchers measured the (a) number of s that it took participants to evaluate body positions (i.e., response time), (b) percent of correctly evaluated body positions (i.e., percent correct), and (c) extent to which participants appreciated the statements they received after responding (i.e., rating). Using a mixed-factorial design, researchers manipulated feedback within groups and ...


Improving Employee Engagement Through The Development Of An Enterprise Performance Management System, Carlton D. Abner 2016 University of San Francisco

Improving Employee Engagement Through The Development Of An Enterprise Performance Management System, Carlton D. Abner

Doctor of Nursing Practice (DNP) Projects

There is ample evidence of our health care delivery system relying heavily on value-based outcomes. The increased focus on outcomes has required health care organizations to adjust how they approach data and how they successfully implement performance management systems. These performance management systems help the organization identify, measure, and report the organization’s performance at an enterprise level using key performance indicators clearly linked to the organization’s overall strategy. As one organization began implementing an enterprise performance management system, the goal of this project was to show how participating in projects with that level of strategic impact can lead ...


Mindfulness-Based Safety: Increasing Attention To Task In Alberta’S Oil And Gas Drilling And Completions Operations, Darrah E.M. Wolfe 2016 University of Pennsylvania

Mindfulness-Based Safety: Increasing Attention To Task In Alberta’S Oil And Gas Drilling And Completions Operations, Darrah E.M. Wolfe

Master of Applied Positive Psychology (MAPP) Capstone Projects

With studies demonstrating mind-wandering to be associated with failure to perform monitoring procedural steps, a deficiency in being able to call information to mind, more false alarms, and a reduction in task performance, we cannot afford to continue to overlook the potential impact mind-wandering has on human behavior in high-risk environments within the Alberta oil and gas industry. This paper gives consideration to mindfulness-based interventions, a domain of positive psychology, for reducing the occurrence of mind-wandering and improving attention to a task. It is from a foundation of research explored in the literature reviews of mind-wandering and mindfulness, that I ...


An Examination Of Lmx And Procedural Justice On Performance Appraisal Satisfaction Within The Context Of A Distributed Workplace Arrangement, Debra A. Herd 2016 University of Texas at Tyler

An Examination Of Lmx And Procedural Justice On Performance Appraisal Satisfaction Within The Context Of A Distributed Workplace Arrangement, Debra A. Herd

Human Resource Development Theses and Dissertations

Trends in the current literature emphasize the role of organizational context in employee performance appraisal processes (e.g., Levy & Williams, 2004; Pichler et al., 2015). Social context is a type of organizational context. Using hierarchical regression techniques and data from 138 U.S.-based employees, the study examined the social context of distributed workplace arrangements and the related implications of media richness and communication frequency in relation to leader–member exchange (LMX), procedural justice, and performance appraisal satisfaction. Research has revealed that manager–employee relationships and procedural justice perspectives positively influence performance appraisal satisfaction. However, researchers have yet to explore the impact ...


Why Have Hr Standards?, Chris Andrews 2016 Bond University

Why Have Hr Standards?, Chris Andrews

Bond Business School Publications

Extract:

Ring the bell for this TAG team* grudge match. Do you support Standards or do you come from the Flexibility perspective? Sit back and watch the two teams do battle and then see whether you agree with the umpire’s decisions.

Explainer: *In wrestling a TAG team is usually a team of two wrestlers who compete, one at a time, against either member of another team. In standards development a Technical Advisory Group is known by its acronym ‘TAG’.


Identifying Opportunities To Inform And Inspire: Tribal Casino Employee Perceptions Of Tribal Self Sufficiency And Philanthropy, Sandra Sun-Ah Ponting Dr, Jess Ponting, katherine spilde 2016 San Diego State University

Identifying Opportunities To Inform And Inspire: Tribal Casino Employee Perceptions Of Tribal Self Sufficiency And Philanthropy, Sandra Sun-Ah Ponting Dr, Jess Ponting, Katherine Spilde

UNLV Gaming Research & Review Journal

While the business case for employee engagement and satisfaction is well documented in the service profit chain and the cost savings of employee retention are easily quantified, the means to achieving these related goals in the casino industry is not well known. The pathway to employee engagement and satisfaction is even less well known in the tribal government gaming industry. This paper finds that employees in casinos that are owned by tribal governments in the United States find particular pride in sharing the tribal government’s self-sufficiency, community engagement, and philanthropic activities with casino guests, who often wonder “where the ...


The Impact Of Supervisory Monitoring On High-End Retail Sales Productivity, Rajiv D. Banker, Seok-Young Lee, Gordon S. Potter, Dhinu Srinivasan 2016 Temple University

The Impact Of Supervisory Monitoring On High-End Retail Sales Productivity, Rajiv D. Banker, Seok-Young Lee, Gordon S. Potter, Dhinu Srinivasan

Gordon Potter

Based on a two-stage analysis of a panel of data on 12 outlets of a high-end retailer for 24 months, we investigate how the level of supervisory monitoring affects retail sales productivity. In the first stage, we use Data Envelopment Analysis (DEA) to compute the relative productivity of retail outlets in using their labor and capital resources to generate store sales. In the second stage, we regress the logarithm of DEA scores on contextual variables to obtain consistent estimators of the impact of contextual variables on productivity (Banker and Natarajan in Operation Research 56:48-58, 2008). Contrary to agency theoretic ...


A Field Study Of The Impact Of A Performance-Based Incentive Plan, Rajiv D. Banker, Seok-Young Lee, Gordon S. Potter 2016 University of Minnesota

A Field Study Of The Impact Of A Performance-Based Incentive Plan, Rajiv D. Banker, Seok-Young Lee, Gordon S. Potter

Gordon Potter

Much management accounting research focuses on design of incentive compensation contracts. A basic assumption in these contracts is that performance-based incentives improve employee performance. This paper reports on a field test of the multi-period incentive effects of a performance-based compensation plan on the sales of a retail establishment. Analysis of panel data for 15 retail outlets over 66 months indicates a sales increase when the plan is implemented, an effect that persists and increases over time. Sales gains are significantly lower in the peak selling season when more temporary workers are employed.


How The Great Recession Affected Casino Staffing In Nevada Casinos, Toni Repetti 2016 University of Nevada, Las Vegas

How The Great Recession Affected Casino Staffing In Nevada Casinos, Toni Repetti

UNLV Gaming Research & Review Journal

In service based industries, as revenue increases so does the need for employees to provide that service, but no known academic research has been conducted on what the most efficient level of that service should be for casinos. In Nevada casinos, significant results show that for each 1% increase in gaming revenue, casino employees increase 0.80%, salaries and wages increase 0.91%, and total payroll increases 0.95%. During fiscal years 2008 – 2010, what many consider the most significant recession to date for Nevada casinos, gaming divisions significantly decreased employees 11.6%, salaries and wages 8.7%, and total ...


Collegial "Nests" Can Foster Critical Thinking, Innovative Ideas, And Scientific Progress., Andreas Schwab, William H. Starbuck 2016 Iowa State University

Collegial "Nests" Can Foster Critical Thinking, Innovative Ideas, And Scientific Progress., Andreas Schwab, William H. Starbuck

Andreas Schwab

How can management and strategy scholars organize to generate more productive, more innovative, and more impactful research? With appropriate cultures and leaders, small and egalitarian discussion groups that we call “collegial nests” can become powerful generators of innovative ideas and creators of extraordinary scholars. Collegial nests need cultures that free participants to think critically, to cherish new viewpoints, and to speak freely without fear of ridicule. They also need leaders who model such cultures and facilitate frequent discussions. Two case examples illustrate how productive collegial nests can create better science and better scientists. To generate scientific innovation and progress on ...


A Change In Engagement: The Relationship Between Employee Engagement And Generational Differences, Markease L. Doe, Vinus Fong, Yvena Muselaire 2016 Florida International University

A Change In Engagement: The Relationship Between Employee Engagement And Generational Differences, Markease L. Doe, Vinus Fong, Yvena Muselaire

South Florida Education Research Conference

Employee engagement changes generationally. This literature review explores employee engagement and shared life experiences that define the characteristics of each generation; shaping generational perception on employee engagement and how each generation actually engages at work. Resultantly, generational differences, characteristics, and shared life experiences make salient how employee engagement changes.


The Challenge To Change: Reforming Health Care On The Front Line In The United States And The United Kingdom, Rebecca Kolins Givan 2016 Rutgers University

The Challenge To Change: Reforming Health Care On The Front Line In The United States And The United Kingdom, Rebecca Kolins Givan

Book Samples

[Excerpt] There is constant pressure on hospitals to improve health care delivery and increase cost effectiveness. New initiatives are the order of the day in the dramatically different health care systems of the United States and Great Britain. Often, as we know all too well, these efforts are not successful. In The Challenge to Change, Rebecca Kolins Givan analyzes the successes and failures of efforts to improve hospitals and explains what factors make it likely that the implementation of reforms will be rewarded by positive transformation in a particular institution's day-to-day operation. Givan's in-depth qualitative case studies of ...


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