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Impact Of Behavioural Competencies Of Healthcare Personnel On Patient Satisfaction And Its Estimation, PRITHA CHANDA, Soma Roychowdhury 2023 Department of Business Management, University of Calcutta

Impact Of Behavioural Competencies Of Healthcare Personnel On Patient Satisfaction And Its Estimation, Pritha Chanda, Soma Roychowdhury

Journal of Emerging Technologies and Business Management

Present study deals with various behavioural competencies of healthcare employees and their relationship with patient satisfaction, which is an important indicator of how a healthcare organization is performing. The relationship between patient satisfaction and different competencies (interpersonal, individual, motivational and generic) of the employees serving patients has been established statistically enabling it to estimate and predict patient satisfaction based on their competency values. Moreover, the perception of colleagues working closely with the employees has been found to be useful to estimate the same helping the HR managers to get an idea about the areas of improvement for the employees.During the …


The Relationship Between Self-Leadership And The Implementation Of Integrity And Transparency In The Palestinian Public Sector Institutions: “Ministry Of Finance As A Model”, Diab Ali Jarrar Dr, Marwa Said Zaki Farah 2023 Alquds open university

The Relationship Between Self-Leadership And The Implementation Of Integrity And Transparency In The Palestinian Public Sector Institutions: “Ministry Of Finance As A Model”, Diab Ali Jarrar Dr, Marwa Said Zaki Farah

Journal of the Association of Arab Universities for Research in Higher Education (مجلة اتحاد الجامعات العربية (للبحوث في التعليم العالي

The study aimed to identify the importance of self-leadership and its relationship with the application of integrity and transparency in the Palestinian public sector institutions. To achieve this objective; the study adopted the descriptive analytical approach, and a questionnaire was prepared with variables that were derived after an in-depth review of the relevant literature, and it was distributed using a stratified relative sample to a sample of (259) respondents, and it was analyzed through the (SPSS25) program. The study was supported with planned interviews with specialists in law, Psychology, sociologists, key employees in the ministry of finance. The study came …


Impact Of Burnout On Risk-Taking: The Role Of Managerial Political Skill, Ashleigh M. Vignes 2022 University of South Alabama

Impact Of Burnout On Risk-Taking: The Role Of Managerial Political Skill, Ashleigh M. Vignes

Theses and Dissertations

The purpose of this study is to examine the relationships between burnout, moral disengagement, risk-taking attitude, and managerial political skill. Using conservation of resources (COR) theory, this study seeks to determine what happens when employees who are experiencing burnout continue working within the organization. The study specifically focuses on the darker side of burnout, and its relationship with moral disengagement and risk-taking attitude by testing the proposition that employees who are experiencing burnout will utilize moral disengagement to rationalize their risk-taking attitude. The impact of managerial political skill on these relationships was also examined as managerial political skill was proposed …


U.S. Army Physician Assistant Retention: A Latent Class Analysis, Robert Greener 2022 University of the Incarnate Word

U.S. Army Physician Assistant Retention: A Latent Class Analysis, Robert Greener

Theses & Dissertations

Introduction: Retaining employees is crucial to the success of organizations. While significant effort has been made to model employee retention, models have been unable to significantly predict retention. The purpose of this quantitative, non-experimental, cross-sectional study was to develop an improved employee retention model which could be used as a practical guide to improve employee retention. Materials and Methods: The study analyzed a survey created, implemented, and collected by the Statistical Cell at the U.S. Army Center of Excellence. In September of 2020, all 864 active-duty PAs were sent a link to the survey and 290 completed the survey, …


How An Abusive Supervision Climate Impacts Business-To-Business (B2b) Sales Performance, And The Roles Of Leader–Members Interdependence And Team Psychological Safety, Matthew J. Daniel 2022 Abilene Christian University

How An Abusive Supervision Climate Impacts Business-To-Business (B2b) Sales Performance, And The Roles Of Leader–Members Interdependence And Team Psychological Safety, Matthew J. Daniel

Electronic Theses and Dissertations

Sales supervisors can tremendously influence the sales teams they manage, and their behaviors can influence a team’s engagement and sales performance. Because of the supervisor’s influential role, their behavior, positive or negative, can ripple throughout the organization. As a result, a supervisor who role models abusive behavior within their organization also promotes a climate of abuse and incivility that can contribute to a toxic workplace. Abusive supervision (AS) is a significant problem in many business-to-business (B2B) sales organizations that negatively impacts the financial welfare and subjective well-being of organizations and their employees. This quantitative correlational study aimed to examine how …


The Correlation Between Transformational Leadership And Mental Health Clinician Burnout, Rebekah Shutter 2022 Abilene Christian University

The Correlation Between Transformational Leadership And Mental Health Clinician Burnout, Rebekah Shutter

Electronic Theses and Dissertations

Mental health clinicians working in a hospital setting are at a high risk of experiencing burnout due to the stressful demands of their caseloads, compassion fatigue, limited resources, and unsupportive leadership. While there is ample research regarding the cause and effect of burnout on clinicians there is a gap in the literature when it comes to the impact leadership has on mental heath clinician burnout. The purpose of this quantitative, correlational study is to determine if and to what extent there is a correlation between Transformational Leadership and mental health clinician burnout. Participants for this study consisted of 200 mental …


Birkman.Nl: Crafting The Future, Helen de Haan Dr 2022 rotterdam business school

Birkman.Nl: Crafting The Future, Helen De Haan Dr

Case Studies

Birkman.nl is a small branch of a large US-Based consultancy company Birkman.nl. In an increasingly overcrowded and fragmented assessment market. Despite this challenge, Birkman.nl has maintained a stable competitive position. However, the competition coming from the consulting and software industries has created new entrants and substitutes for Birkman in the European market. Meanwhile, the lack of marketing strategy and budget does not help to address the large heterogeneity in different European countries. The CEO of Birkman.nl Mr. van der Loo is actively searching for new customers in the Dutch and surrounding markets, and, if possible, is looking to enter the …


A Case Study On Effective Use Of Active Learning Strategies To Increase Learner Engagement In Digital Marketing Course, Prachi Waghmare, Ashwini Deshpande 2022 MKSSS’s Cummins College of Engineering for Women, Karvenagar, Pune

A Case Study On Effective Use Of Active Learning Strategies To Increase Learner Engagement In Digital Marketing Course, Prachi Waghmare, Ashwini Deshpande

Graduate Research in Engineering and Technology (GRET)

The usage of active learning approaches for the delivery of courses can enhance the learning ability of students. This case study establishes the effectiveness of active learning strategies and benefits in grasping the curriculum which is a central concept of student-centered learning, derived from the productive approach. This study focuses on the Course in Digital Marketing where there is a scope to enhance and encourage active participation of students to explore and configure recent tools such as Blogger, Google Ads, Facebook Ads manager, small SEO tools to name a few. The students can analyze and review the performance of advertising …


Evaluating Performance Competencies In The Royal Saudi Air Force Engineering Directorate And Squadrons, Faisal A. Al Dawood 2022 Air Force Institute of Technology

Evaluating Performance Competencies In The Royal Saudi Air Force Engineering Directorate And Squadrons, Faisal A. Al Dawood

Theses and Dissertations

The effectiveness of tasks performed by the directorate of aeronautical engineering and squadrons in RSAF directly impacts flight safety, which in turn influences the organization either positively or negatively. Therefore, improving engineers' competencies will improve the overall performance of the organization. The study refined and reconstructed a model, namely a T-shape competency model, to assess the engineers' competencies which revealed some management and competency-related deficiencies and concluded with managerial recommendations.


Building Belonging, Jacob M. Ross 2022 University of Pennsylvania

Building Belonging, Jacob M. Ross

Master of Applied Positive Psychology (MAPP) Capstone Projects

This project comes from a deep love of the idea of creating cultures of belonging, originating from my own relationship with community, in which my life was saved by the loving generosity of the 12-step community. This connects to contemporary research on both the nature of, and need for, a sense of belonging to something bigger than oneself. This project begins with a review of current literature on the experience of belonging in the workplace, and the influence that feeling a sense of belonging within one’s organization has on well-being. It then goes into an exploration of current interventions that …


The Aspiring Entrepreneur Model For Flourishing - A Model Designed To Keep Aspiring Entrepreneurs Engaged, Committed, And Flourishing, Aaron Marcum 2022 University of Pennsylvania

The Aspiring Entrepreneur Model For Flourishing - A Model Designed To Keep Aspiring Entrepreneurs Engaged, Committed, And Flourishing, Aaron Marcum

Master of Applied Positive Psychology (MAPP) Capstone Projects

The entrepreneurial experience is not for the faint of heart. Due to the stress associated with starting a new business, it can challenge the well-being of even the best intended entrepreneurs, especially those early on in their journey, whom I call aspiring entrepreneurs (AE). It is possible for an AE to flourish, where they thrive and continue to grow through the experience, as long as they invest in certain key well-being dimensions that positive psychology researchers and practitioners have identified as foundational to entrepreneurial flourishing. This paper explores three of these dimensions, (1) purpose in life, (2) autonomy, and (3) …


Awareness Of Open Innovation Strategy Practices During The Corona Pandemic A Survey Study In The Therapeutic Industry And Medical Supplies Sector In Amman, Ahmad Ali Salih, Jehan Ali AL-Sharayah 2022 Middle East University-Jordan

Awareness Of Open Innovation Strategy Practices During The Corona Pandemic A Survey Study In The Therapeutic Industry And Medical Supplies Sector In Amman, Ahmad Ali Salih, Jehan Ali Al-Sharayah

Journal of the Association of Arab Universities for Research in Higher Education (مجلة اتحاد الجامعات العربية (للبحوث في التعليم العالي

The study aimed to estimating an awareness level of open innovation strategy practices and its evaluation in the therapeutic industries and medical supplies sector companies in Amman during the corona pandemic. The study community comprised of (271) individuals who hold positions as (general manager, deputy general manager, unit manager, section chief), A comprehensive survey was done to the whole community due to the limited size of the community. Interview and questionnaire were used as a two main tools to gathering data that were analyzed using exploratory and confirmatory factor analysis, arithmetic mean, standards deviation and t-test. The main important findings …


Impact Of Work After Hours On Organizational Commitment Level And Job Satisfaction: A System Dynamics Approach, Mayuri Dilani, Anuja Shukla, Yamini Pandey 2022 Noida International University, India

Impact Of Work After Hours On Organizational Commitment Level And Job Satisfaction: A System Dynamics Approach, Mayuri Dilani, Anuja Shukla, Yamini Pandey

Management Dynamics

Work after hours depend on the working conditions of the organization where positive relationship with the organizational commitment and the employee job satisfaction can be seen. Work after hours depend on the working Aim of the study is to recommend a model for the organizational commitment, Job satisfaction and work after hours’ variables for any organization. Vensim 6.4 version and Stella 9.1.4 software packages were used for the analysis. Casual loop analysis was done to identify the interaction of the variables. Model is developed as fully causal loop analysis based on dimensions found in literature and extracted the applicable model. …


How To Improve Employee Efficiency Practices For Small Family Businesses, Nelva Sulme Bautista Prado 2022 CCT College Dublin

How To Improve Employee Efficiency Practices For Small Family Businesses, Nelva Sulme Bautista Prado

Business ETD Collections

The aim of this research project is to examine the efficiency of employees from the perspective of small family businesses and the workable solutions to improve low efficiency. The sampling method chosen to conduct this research was non-probabilistic and the type of sampling used was expert sampling. The non-probability sampling investigation was conducted using the qualitative research method, which this research project pursued.

An interview was undertaken with an expert in the field of business development and productive development issues who is an ILO Specialist for Latin America and the Caribbean.

The results of the research showed that trust between …


The Impact Of The Organizational Rewards On The Sewing Machine Operator’S Job Satisfaction: With Reference To Seethawaka Board Of Investment Sri Lanka, Mayuri Dilani, Yamini Pandey 2022 Noida International University, India

The Impact Of The Organizational Rewards On The Sewing Machine Operator’S Job Satisfaction: With Reference To Seethawaka Board Of Investment Sri Lanka, Mayuri Dilani, Yamini Pandey

Management Dynamics

Human capital has become imperative in contemporary organizations. Sewing Machine Operators are the backbone of the Apparel sector and thus the satisfaction of these employees is critical. As it is recording the higher turnover in the machine operators, the need of understanding of the impact of rewards on the satisfaction level of the employees is emerging. The direct product outcome has been provided by these employees. Accordingly, the study is undertaking to identify the organizational rewards on sewing machine operator’s job satisfaction as it is important o reduce the turnover and cost in operations. Study has used 142 respondents using …


The Relationship Between Work-Life Balance, Job Satisfaction, Age, And Gender, Diana Fernandez, Suzanne Lebin 2022 Florida International University

The Relationship Between Work-Life Balance, Job Satisfaction, Age, And Gender, Diana Fernandez, Suzanne Lebin

The Journal of Advancing Education Practice

This paper explored the relationship between job satisfaction and the perception of work-life balance using a dataset (n = 856) from The Workplace Equity Survey (Spilka, et al., 2020). We also investigated the perceptions of work-life balance between age groups and gender groups. Chi-square tests revealed significant correlations in perceptions of work-life balance based on sentiments of job satisfaction. ANOVAs were conducted to investigate the perceptions of work-life balance between different age groups and gender groups. Significant differences were observed between different age groups, but not between the different gender groups. Results of the study support the notion that perceptions …


Where The Rainbow Ends: The Hidden Humanitarian Crisis For Members Of The Lgbtqia+ Community In International Business, John R. Krendel 2022 James Madison University

Where The Rainbow Ends: The Hidden Humanitarian Crisis For Members Of The Lgbtqia+ Community In International Business, John R. Krendel

Senior Honors Projects, 2020-current

There are several people I would like to thank for their assistance in my Honors Capstone research and the writing of this Honors Thesis. First and foremost, I would like to thank my project advisor, Professor Fernando Pargas, for his assistance in planning my research and his continued support and input over the past few months. I would also like to thank my readers, Dr. Laura Leduc and Professor Robert Eliason for offering up their time to read my thesis and provide insightful feedback. Additionally, I would like to thank Elizabeth Price, the research librarian for the College of Business …


Leading Learning & Development (L&D): Ele Leader Members Test-Drive Josh Bersin Academy, Richard D. Busby, Josh Bersin Academy, Nomadic Learning 2022 Illinois Mathematics and Science Academy

Leading Learning & Development (L&D): Ele Leader Members Test-Drive Josh Bersin Academy, Richard D. Busby, Josh Bersin Academy, Nomadic Learning

Publications & Research

ELE would like to recruit members to create a 5-week cohort to experience semi-synchronous collaborative learning. As learning professionals, we’re faced with a largely new landscape and increasing demand for our work, as organizations begin to see why learning is now a business imperative. The Leading L&D Program by Nomadic Learning explores these changes and offers tools for developing new strategies that align with what both employees and organizations need to thrive. In the Leading L&D program, learners will get hands-on, practical guidance and time-tested wisdom from peers, and will explore together:

  1. What is the benefit of learning in cohorts …


Addressing Mental Health Of Hospitality Employees: An Exploratory Study, Chase Izell 2022 University of Arkansas, Fayetteville

Addressing Mental Health Of Hospitality Employees: An Exploratory Study, Chase Izell

Management Undergraduate Honors Theses

Exacerbated by a global pandemic, mental health challenges within hospitality professionals are an area of growing prevalence and concern for the industry. Historically unaddressed, these issues are continuing to impact the morale of essential talent which is promoting a culture of turnover that defines the industry today. Aside from the direct costs incurred by voluntary employee termination, the indirect costs to workplace culture and guest satisfaction have furthered the overall financial impact of a largely untreated problem. The objective of this research is to provide evidence of declining mental health in the hospitality industry while illuminating the key contributors to …


Innovative Behavior; Raising Awareness For Creative Behavior In Education To Cultivate An Innovative Approach In Vocational Education., Jeanette Janine Matser 2022 College for Creative Studies

Innovative Behavior; Raising Awareness For Creative Behavior In Education To Cultivate An Innovative Approach In Vocational Education., Jeanette Janine Matser

Creative Studies Graduate Student Master's Projects

Innovative Behavior; Raising Awareness for Creative Behavior in Education to Cultivate an Innovative Approach in Vocational Education.

The development of a rubric for innovative behavior in teachers is related to encouraging the status of creativity in the innovation process. It is powerful to use feedback to create a more creative approach in schools, it helps teachers to think creatively and how to cultivate a more innovative approach in the classroom. It creates and structures conversations among teachers interested in teaching and assessing creativity.

This project presents a background and the development of a rubric and a complimentary booklet to self-test …


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