Open Access. Powered by Scholars. Published by Universities.®

Training and Development Commons

Open Access. Powered by Scholars. Published by Universities.®

664 Full-Text Articles 703 Authors 152,738 Downloads 108 Institutions

All Articles in Training and Development

Faceted Search

664 full-text articles. Page 1 of 22.

No More “Magic Aprons”: Longitudinal Assessment And Continuous Improvement Of Customer Service At The University Of North Dakota Libraries, Karlene T. Clark, Stephanie R. Walker 2018 University of North Dakota

No More “Magic Aprons”: Longitudinal Assessment And Continuous Improvement Of Customer Service At The University Of North Dakota Libraries, Karlene T. Clark, Stephanie R. Walker

Librarian Publications

The University of North Dakota (UND) Libraries have developed a multi-award winning Customer Service Program (CSP) involving longitudinal assessment and continuous improvement. The CSP consists of iterative training modules; constant reinforcement of Customer Service Principles with multiple communication strategies and tools, and incentives that boost morale and foster not only compliance, but initiative-taking and innovation. The CSP became a widely adopted part of campus-wide assessment, beyond the libraries. Subsequent presentations at conferences led to multiple requests and implementation at other libraries.


New Hire Training For Development Employees, Frances Pickles 2018 University of Massachusetts Boston

New Hire Training For Development Employees, Frances Pickles

Instructional Design Capstones Collection

Children’s Cancer Charity employs development staff members in field offices across the country. These new hires require a specialized training for their role within the organization. The existing new hire training consists of a sales training and a week-long training held quarterly at the Executive Office. The current training lacks a foundational understanding of the various fundraising programs that exist at CCC and the training on the soft skills required to be successful in a development role. Two training series were designed to meet the needs of development new hires: Fundraising Program Training and Business Skills Training. The program ...


Examining Work-Life Balance Of Female Faculty In Chair Roles At Medical Academic Institutions: A Phenomenological Study, Stephanie N. Dunn 2018 University of Texas at Tyler

Examining Work-Life Balance Of Female Faculty In Chair Roles At Medical Academic Institutions: A Phenomenological Study, Stephanie N. Dunn

Human Resource Development Theses and Dissertations

The purpose of this research study was to explore the work-life balance of women in Chair positions within medical academic institutions and to research their ability to balance roles at work and home. The study wanted to investigate the impact of a prestigious leadership position on their lives. The study explored the reason for their success in such a male-dominated position and how they obtained such a position. The women who participated in this study gave accounts for their triumphs and disappointments during the data collection phase of the study.

This research was a phenomenological study based on three theoretical ...


Training Employees To Stay: T&D In Retaining Talent, Megan M. Waite, Troi N. Robinson-Moss, Sydney M. Kopelic, Shawn Bergman 2018 Appalachian State University

Training Employees To Stay: T&D In Retaining Talent, Megan M. Waite, Troi N. Robinson-Moss, Sydney M. Kopelic, Shawn Bergman

River Cities Industrial and Organizational Psychology Conference

The employee-driven market and “war for talent” demand organizations be increasingly competitive in maintaining the best workforce possible. Furthermore, factors such as millennial “job hopping,” employees leaving because of fears of layoffs and downsizing, and exiting the company without documenting valuable knowledge are all reasons to seek methods to decrease turnover. Organizations can use strategic and evidence-based training and development (T&D) practices to retain talent and prevent the loss of institutional knowledge. This session will discuss how T&D can be used to reduce involuntary turnover in organizations and cover how self-paced training, error management training (EMT), and the ...


Organizational Alignment Through Leadership Proficiency And Human System Interventions, Kristin Weger, Raeshaun Jones, Lisa Matsuyama, Michael Buford, Jarielle Prince, Sarah Rose Stough 2018 The University of Alabama in Huntsville

Organizational Alignment Through Leadership Proficiency And Human System Interventions, Kristin Weger, Raeshaun Jones, Lisa Matsuyama, Michael Buford, Jarielle Prince, Sarah Rose Stough

River Cities Industrial and Organizational Psychology Conference

Across many organizations, agencies and programs have been tasked with building, training, and retaining the workforce needed. Yet, only few organizations have succeeded in their efforts by creating a culture in which workforce preferences align and overarching leadership support is provided. Such a cultural transformation requires not only a behavioral shift from employees, but especially from those in leadership positions, in order to break from the typical way that organizations have long encouraged them to behave. Although the importance of leadership has been emphasized in previous literature, no consistent description of leadership attributes or promising application of human system interventions ...


Be More: Buffering Against Gender Stereotypes By Building Self-Efficacy Beliefs, Erica Mohr 2018 University of Pennsylvania

Be More: Buffering Against Gender Stereotypes By Building Self-Efficacy Beliefs, Erica Mohr

Master of Applied Positive Psychology (MAPP) Capstone Projects

Research shows that organizations perform better when women are represented on senior leadership teams. Yet women are not rising to the highest ranks of leadership at equivalent rates as men. Gender stereotypes negatively influence women’s self-efficacy, the internal beliefs of what they are capable of. Women hold themselves back when they respond to these low self-efficacy beliefs, by not aspiring, not applying, not asking, and not acting. This paper explores current leadership gap data and the consequences of the disparity between men and women in leadership roles. Next, the paper describes how stereotypes can create the underlying problem: limiting ...


Employee Perceptions Of Well-Being Programs, Alice V. Edwards, Susan Marcus 2018 Walden University

Employee Perceptions Of Well-Being Programs, Alice V. Edwards, Susan Marcus

Journal of Social, Behavioral, and Health Sciences

Measuring the effectiveness of well-being programs in the workplace is important for optimizing the return on investment and selection of programs that meet organizational objectives. A pilot study was performed to assess employee well-being using the Happiness Mini-Survey and a one-sample pre–post study design intended to quickly allow employees to subjectively rate their well-being before and after participating in various classes as part of a well-being program. The findings demonstrated statistical significance in employee subjective ratings; they reported feeling better emotionally, physically, and mentally after participating in the classes. The employees’ self-rating for stress level also had statistically significant ...


Mayflower: Ode To New Beginnings — A New Column For New Times With A Positive Mission, Antje Mays 2018 University of Kentucky

Mayflower: Ode To New Beginnings — A New Column For New Times With A Positive Mission, Antje Mays

Library Faculty and Staff Publications

Numerous studies and articles downplay the value of libraries, citing instances of library defunding, layoffs, and outright closures, along with studies on the waning usefulness of libraries based on flawed quantifiables. Such pronouncements spread fear of obsolescence and irrelevance, contributing to dissatisfaction in the library profession. Yet polls in the United States and Great Britain reveal the library profession's enduring value among the most trusted professions.

To kick off the column "Mayflower: Ode to New Beginnings", this article frames library pressures in a context of broader trends affecting economic and educational conditions, examines professional stewardship and the library profession ...


Work Namaste: The Importance Of Mattering At Work, And How A Leader Can Create An Environment Where Employees Feel They And Their Work Matter, Rebecca J. Lamperski 2018 University of Pennsylvania

Work Namaste: The Importance Of Mattering At Work, And How A Leader Can Create An Environment Where Employees Feel They And Their Work Matter, Rebecca J. Lamperski

Master of Applied Positive Psychology (MAPP) Capstone Projects

The concept of mattering is an underdeveloped, yet important component of an employee’s success in the workplace, and personal well-being. Deficit-based leadership strategies employed by many organizations can break-down the ability for an employee to feel that they and their work matter, however, the focus by leaders on mattering can lead employees to feel: my leader is invested in my success, I am noticed, I am cared about, I am depended upon, I would be missed if I were not here, my leader is interested in what I say and do, I am appreciated, and I am noticed for ...


Career Coaching: A Study Of Veterans Health Administration (Vha) Leaders', Jerelyn Dugas 2018 Brandman University

Career Coaching: A Study Of Veterans Health Administration (Vha) Leaders', Jerelyn Dugas

Dissertations

Purpose: The purpose of this qualitative multiple case study was to explore and describe the impact of career coaching on the career performance growth and retention as perceived by healthcare’s emerging leaders who participated in selected coaching program institutes for a minimum of 1 year at VHA hospitals in Southern California.

Methodology: The researcher selected a qualitative multiple case study to explore and describe VHA leaders’ perceived impact of coaching on their career performance growth and retention. Further, the researcher conducted semi-structured, interviews with 15 participants to gain a better understanding of the lived experiences of the participants at ...


Information Seeking Behavior Of Research Scholars At Muet Library & Online Information Center, Jamshoro: A Study, Liaquat Ali Rahoo Mr, Muhammad Ali Khan Nagar, Maryam Kalhoro, Qurat-ul-Ain Abro, Shadab Kalhoro 2018 liaquatrahoo

Information Seeking Behavior Of Research Scholars At Muet Library & Online Information Center, Jamshoro: A Study, Liaquat Ali Rahoo Mr, Muhammad Ali Khan Nagar, Maryam Kalhoro, Qurat-Ul-Ain Abro, Shadab Kalhoro

Library Philosophy and Practice (e-journal)

The aim of this paper was to study the behavior of the information seeking by the researcher scholars of the at Mehran University of Engineering & Technology, Jamshoro, Sindh Pakistan. The overall purpose of the research study was to find out the awareness and information requirements by the researcher for the research purposes which were provided by the Higher education commission digital library. The data was collected from 230 researchers with the help of questionnaire through the Google online form. Data was analyzed in SPSS software. Research findings were majority of researchers were use electronics resources, text books and reference books ...


The Influence Of An Electronic Attendance Monitoring System On Undergraduate Academic Success, Charles Childress 2018 The University of Southern Mississippi

The Influence Of An Electronic Attendance Monitoring System On Undergraduate Academic Success, Charles Childress

Dissertations

Investing in human capital development increases education levels, workplace skills, and boost individual abilities. Undergraduate students who attend class and perform well are more likely to get jobs, due to their development of workplace skills. State governments, as the funding bodies for public universities, are finding it beneficial to increase the number of college graduates because a citizenry that is prepared for the job market is ultimately good for the state. States recognize that an increase in education can produce job opportunities for citizens. University administrators can employ tactics to increase graduation rates, one of which is monitoring students’ class ...


Creative Problem Solving As A Positive Intervention And Approach To Career Development, Laura DelPrato 2018 University of Pennsylvania

Creative Problem Solving As A Positive Intervention And Approach To Career Development, Laura Delprato

Master of Applied Positive Psychology (MAPP) Capstone Projects

Every year, over 19 million college students in the United States face big decisions like choosing a major, securing an internship, and deciding their next steps after graduation (National Center for Education Statistics, 2018). With rapid advancements in the world of work, there are many emerging environmental factors that make these decisions complex and challenging (Callanan, Perri, & Tomkowicz, 2017). This paper explores how positive psychology and creative problem solving research can support students as they make career-related decisions and design their lives. Advancements in positive psychology build a foundation of research that supports work as a pathway to flourishing. Accordingly ...


A Content Analysis Of Section 1983 Litigation Against Reserve Police Officers, Michael Broadus 2018 The University of Southern Mississippi

A Content Analysis Of Section 1983 Litigation Against Reserve Police Officers, Michael Broadus

Master's Theses

Police studies have well developed a demonstrative framework for detailing risks which generate financially-detrimental civil litigation – particularly regarding 42 U.S.C. §1983. Conversely, though, police studies have given little attention to the often-used but differentially-trained reserve police officer. Primarily replicating the methodologies of Kappeler, Kappeler, and del Carmen (1993) and Ross (2000), this descriptive study sought to fill this void via a manifest content approach to purposively select a sample of Section 1983 cases decided by U.S. District Courts over a 16-year period (2001-2016) to determine: (1) if significant liability was generated by reserve officers, (2) the main ...


Toward A Model Of Strategic Human Capital Management Using The Balanced Scorecard - An Exploratory Case Study, Jeffrey A. Risinger 2018 University of Texas at Tyler

Toward A Model Of Strategic Human Capital Management Using The Balanced Scorecard - An Exploratory Case Study, Jeffrey A. Risinger

Human Resource Development Theses and Dissertations

The issue of strategic human capital management has been studied and written about extensively over the last 20 years. Much of the focus of this work has addressed the need for internal human resources organizations to transition from transactional, processing organizations to more strategic partner functions addressing the key business needs of the organization. The vast majority of the research addressing this transition has focused on the professional characteristics of senior human resource executives. Whereas the literature presents anecdotal evidence of progress, there also exists consensus support for the idea that very little systemic movement has occurred at the organizational ...


The Efficacy Of Using Virtual Reality For Job Interviews And Its Effects On Mitigating Discrimination, David M. Cook, Rico Beti, Faris Al-Khatib 2018 Edith Cowan University

The Efficacy Of Using Virtual Reality For Job Interviews And Its Effects On Mitigating Discrimination, David M. Cook, Rico Beti, Faris Al-Khatib

Dr. David M Cook

Virtual reality (VR) is an emerging technology that has already found successful application in a variety of different fields, including simulation, training, education, and gaming. While VR technologies have been considered for use in recruitment practices, available research on the topic is limited. In all stages of the recruitment process, social categorization of job applicants based on ethnicity, skin color, and gender, as well as other forms of discrimination are contemporary issues. This study examined the efficacy of using virtual reality technology as part of job interview strategies and evaluated its potential to mitigate personal bias towards job applicants. The ...


Mitigating Risk: A Delphi Study Identifying Competencies In Sport And Event Security Management, Elizabeth Voorhees 2018 The University of Southern Mississippi

Mitigating Risk: A Delphi Study Identifying Competencies In Sport And Event Security Management, Elizabeth Voorhees

Dissertations

The purpose of this study was to identify core competencies for supervisory-level security management professionals working in the sports and entertainment industry. Qualified and trained sport and event security-management professionals are essential to support the U.S. homeland security objectives outlined in Presidential Policy Directive-21. Providing effective safety and security for sports and entertainment events requires specialized knowledge and skill on the behalf of security-management practitioners who detect, deter, prevent, and respond to potential risks and threats. This qualitative research study employed a Delphi research design to elicit expertise from a purposefully selected panel of experts (N = 36). The expert ...


Recommended Corrective Security Measures To Address The Weaknesses Identified Within The Shapash Nuclear Research Institute, Khadija Moussaid, Oum Keltoum Hakam 2018 University of Ibn Tofail

Recommended Corrective Security Measures To Address The Weaknesses Identified Within The Shapash Nuclear Research Institute, Khadija Moussaid, Oum Keltoum Hakam

International Journal of Nuclear Security

The Shapash Nuclear Research Institute (SNRI) data book was issued by the International Atomic Energy Agency (IAEA) in 2013. The hypothetical facility data book describes the hypothetical site, which is divided into two areas: the low-security area, known as the administrative area, and the very high-security area, known as the protected area. The book contains detailed descriptions of each area’s safety and security measures, along with figures of multiple buildings in both areas, and also includes information about the site’s computer networks.

This paper aims to identify security weaknesses related to the institute’s location, the Administrative Area ...


Exploring Grit In The Experiences Of Higher Education Development Officers: A Phenomenological Study, Jessica A. McCann 2018 University of Texas at Tyler

Exploring Grit In The Experiences Of Higher Education Development Officers: A Phenomenological Study, Jessica A. Mccann

Human Resource Development Theses and Dissertations

This qualitative phenomenological study was designed to gain insight into experiences of grit by development officers in higher education as they pursued their goals and processed their disappointments in the course of soliciting major gifts. Three main domains of literature underpinned the research: (a) motivation theory, (b) goal-setting theory, and (c) the grit model. An extensive literature review revealed little is known about how individuals make sense and assign meaning to their experiences of passion and perseverance, and less is known about how development officers in higher education foundations and institutionally-related nonprofit organizations decide how to set and pursue goals ...


Great Libraries Open Doors: Collaborating With Career Services To Support Library Employees At James Madison University, Jennifer A. Keach, Chandra Lane 2018 James Madison University

Great Libraries Open Doors: Collaborating With Career Services To Support Library Employees At James Madison University, Jennifer A. Keach, Chandra Lane

Libraries

Supporting the career development of your library faculty and staff can help you retain highly qualified employees and develop your next leaders. In 2017, the presenters’ university library embraced a new initiative to support our employees in their career goals. Through a partnership with the university Career & Academic Planning office, the mid-sized academic library developed and implemented an immersive program focused on the participants’ career goals. The blended program included self-assessments, 360-degree feedback, expert panels, informational interviews, networking strategies, resume reviews, and interview practice during in-person class sessions and online. This poster provides details about the program objectives, curriculum, and ...


Digital Commons powered by bepress