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2000

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Full-Text Articles in Social and Behavioral Sciences

Analisis Ayat Berpredikat Frasa Kerja : Satu Pendekatan Tata Bahasa Kasus, Samsur Rijal Yahaya Jan 2000

Analisis Ayat Berpredikat Frasa Kerja : Satu Pendekatan Tata Bahasa Kasus, Samsur Rijal Yahaya

Student Works (2000-2009)

Disertasi ini mengungkapkan struktur ayat berfrasa kerja dalam bahasa Malaysia. Untuk menjabarkannya, digunakan Teori Tata Bahasa Kasus yang dipelopori oleh Charles Fillmore. Penelitian ini menggunakan data yang dikumpulkan dari sebuah novel iaitu Menrouw Toga yang ditulis oleh Sasterawan Negara Arena Wati. Penulis mengumpulkan data melalui metode catatan tentang satuan tematis. Pada tahap analisis data, telah digunakan metode distribusional dengan teknik substitu si, delesi, dan ekspansi. Kemudian metode distribusional ini digabungkan pula dengan teknik lmmideate Constituens (ICs). lmplikasi dan pengaplikasian Teori Tata Bahasa Kasus ini, suatu ayat terdiri atas proposisi. Proposisi terbahagi kepada Verba dan Argumen-argumennya. Argumen-argumen inilah yang diberi label …


The Applicability Of The Dividend-Yield Investment Strategy At The Kuala Lumpur Stock Exchange, Allan, Kim Hon. Ngam Jan 2000

The Applicability Of The Dividend-Yield Investment Strategy At The Kuala Lumpur Stock Exchange, Allan, Kim Hon. Ngam

Student Works (2000-2009)

Many theories, techniques and strategies have been developed over the years on how to outperform the stock market. The objective of this research is to apply the "Dividend-Yield" strategy on the Kuala Lumpur Stock Exchange ("KLSE") to ascertain whether using such a strategy would provide superior investment return. Research findings using this strategy on the New York Stock Exchange ("NYSE") have shown favourable results. The data used in this research were sourced primarily from the KLSE, covering a period of 10 years from 1988 to 1997. This research is based on the premise that the investment universe comprises the component …


A Study Of The Variant Forms Of Chinese Characters In Jiyun, Lye Hin Lee Jan 2000

A Study Of The Variant Forms Of Chinese Characters In Jiyun, Lye Hin Lee

Student Works (2000-2009)

This thesis attempts to give an initial etymological, semantics and phonological analysis of the variant forms of the Chinese characters found in a phonology lexicon, Jiyun. The focus of this study is on the comparison among the above-mentioned variant forms and the relevant scripts listed in the ancient Chinese etymological and phonological works, namely, Erya (EY), Shuowen Jiezi (SW), Fangyan (FY), Guangya (GYa), Yupian (YP), Longkan shuojing (LKSJ), Guangyun (GY) and other classical literary works. In the introduction, a brief elaboration of JY with its praises and disparages by the scholars through the ages is given, followed by the scope …


The Performance Of Bumiputera-Controlled Companies At The Klse, Before And During The Currency Crisis, Nor Azizan Che Embi Jan 2000

The Performance Of Bumiputera-Controlled Companies At The Klse, Before And During The Currency Crisis, Nor Azizan Che Embi

Student Works (2000-2009)

The National Development Policy has successfully achieved their objectives to increase the number of Bumiputera companies that can play an important role in the economy. The number of Bumiputera-controlled companies has increased during the booming period (1995-1996). During this period, many Bumiputera individuals showed their capabilities to handle mega projects in Malaysia. In order to achieve the NDP objectives, many Bumiputera companies stick together and listed in the KLSE. However the Asian countries were hit by currency crisis in the middle of 1997. For almost two and half years, Malaysia experienced a turbulent economy caused by currency crisis. In order …


The Effects Of Selective Capital Controls On Malaysia's Sustainable Economic Growth, Seok Foon Ong Jan 2000

The Effects Of Selective Capital Controls On Malaysia's Sustainable Economic Growth, Seok Foon Ong

Student Works (2000-2009)

The adoption of selective capital controls by Malaysia since September 1, 1998 remains a controversial issue. Among the opponents, selective capital controls would retard the economic growth of the country. The proponents argue that this measure is necessary to aid the government in regaining autonomy in monetary policy formulation and stabilizing the economy. The objectives of the study are: (i) to understand the contributory role played by the selective capital controls in coping with the recent currency crisis, (ii) to examine the appropriateness and effectiveness of the selective capital controls in relation to the fixed exchange rate, government fiscal and …


Tekanan Dan Kepuasan Kerja Di Kalangan Guru Sekolah Menengah Di Kota Bharu, Kelantan, Laila Hassan Jan 2000

Tekanan Dan Kepuasan Kerja Di Kalangan Guru Sekolah Menengah Di Kota Bharu, Kelantan, Laila Hassan

Student Works (2000-2009)

The purpose of this study is to identify the levels of job stress, job satisfaction and teacher's commitment in the district of Kota Bharu, Kelantan. It is also to identify the sources that lead to stress among teachers. ln addition, this study is to overview the different levels of job stress, job satisfaction and teacher's commitment according to gender, working experience and classes taught


Teaching Listening Comprehension Skills In An Intermediate Level English As A Foreign Language Classroom, Dwipa Janardhanan Pillai Jan 2000

Teaching Listening Comprehension Skills In An Intermediate Level English As A Foreign Language Classroom, Dwipa Janardhanan Pillai

Student Works (2000-2009)

This piece of action research was driven by the need to diagnose the problems that students of English as a Foreign Language face in developing better listening skills. As a teacher, I felt that it was essential to scaffold the learning experiences through various strategies so that a satisfactory level of development could be attained. This study therefore, probed the following questions : a) What are the problems EFL students encounter in comprehending audiotexts? b) Why do EFL students face difficulty in taking down notes or information from audio-texts? c) What are the effective teaching-learning strategies which will help students' …


Strategi Penukaran Kod Di Kalangan Guru-Guru Cina Berpendidikan Cina Dan Bukan Berpendidikan Cina : Satu Kajian Kes, Kheng Leng Gan Jan 2000

Strategi Penukaran Kod Di Kalangan Guru-Guru Cina Berpendidikan Cina Dan Bukan Berpendidikan Cina : Satu Kajian Kes, Kheng Leng Gan

Student Works (2000-2009)

Kajian ini merupakan satu tinjauan terhadap gejala penukaran kod yang ber1aku di kalangan guru-guru keturunan Cina yang berpendidikan Cina dan bukan berpendidikan Cina di sebuah sekolah menengah di Seremban.  Objektif Kajian ini adalah untuk meneliti fenomena penukaran kod dalam masyarakat Cina Malaysia yang boleh bertutur pelbagai bahasa dialek khususnya Bahasa Kantonis, Bahasa Mandarin dan bahasa lain iaitu Bahasa Melayu dan Bahasa lnggeris.  Di samping itu, kajian ini turut mengesan kekerapan penukaran kod yang ber1aku di kalangan dua kumpulan informan ini dan mengkaji faktor-faktor yang menyebabkan berlaku penukaran kod berdasarkan fungsi-fungsi penukaran kod wacana dan faktor-faktor soslo-budaya.


The Impact Of Macroeconomic Variables On The Performance Of The Kuala Lumpur Stock Exchange (Klse), Muhummud Iqbal Khadaroo Jan 2000

The Impact Of Macroeconomic Variables On The Performance Of The Kuala Lumpur Stock Exchange (Klse), Muhummud Iqbal Khadaroo

Student Works (2000-2009)

Using the Pearson correlation analysis, factor analysis and regression analysis, this paper examines the impact of macroeconomic variables such as money supply, nominal interest rate, inflation, real activity and international reserves flow on the performance of the Kuala Lumpur Stock Exchange (KLSE). Pearson correlation analysis was used to determine the nature of the relationship between the macroeconomic variables and the Kuala Lumpur Composite Index (KLCI). Factor analysis was used to identify the subset of variables accounting for movement in the KLCI while regression analysis was used to determine the amount of the variation in the KLCI explained by the macroeconomic …


A Comparative Analysis Of Conventional Banking System And Islamic Banking System In Malaysia In Relation To Loan Repayments, Baharin Salim @ Abdullah Jan 2000

A Comparative Analysis Of Conventional Banking System And Islamic Banking System In Malaysia In Relation To Loan Repayments, Baharin Salim @ Abdullah

Student Works (2000-2009)

The birth of Bank Islam Malaysia Berhad (81MB) in 1983 symbolized the Malaysian Government's initiative in establishing an Islamic banking system. After 17 years of operation in a market mainly dominated by conventional banks, BIMB has still unable to achieve its target of capturing a significant portion of this market. In this paper, the writer tries to observe the main differences between the conventional and Islamic banking system Malaysia in relation to loan repayments. Through this observation, strengths and weaknesses of the Islamic banking system can be identified. Recommendations can be made to help enhancing BIMB's performance in achieving the …


Economic Value Added : Superior Measurement Of Shareholders' Value, Amalanathan Thomas Jan 2000

Economic Value Added : Superior Measurement Of Shareholders' Value, Amalanathan Thomas

Student Works (2000-2009)

In 1961, Prof. Franco Modigliani and Prof. Merton H. Miller (MM) said in their article Dividend Policy, Growth and The Evaluation of Shares: "To measure corporate performance for market capitalization, companies should consider earnings, cash flows, dividends and investment opportunities as alternatives". Stern Stewart, an advocate of Economic Value Added (EVA) approach to shareholder value understands the issues raised under the MM model which has led him to the view that "free cash flows is cash from operations that is available, attributable to both leaders and shareholders. In other words, it is the cash that is free for distribution to …


A Psychographics And Demographic Profile Of Individual Investors Of Kuala Lumpur Stock Exchange, Ezlika Mohd. Ghazali Jan 2000

A Psychographics And Demographic Profile Of Individual Investors Of Kuala Lumpur Stock Exchange, Ezlika Mohd. Ghazali

Student Works (2000-2009)

The growing complexity and sophistication of the stock market had made stock broking a specialized profession. The era of globalization will pose a threat to securities industry in Malaysia. Thus, the importance of marketing in stock broking firms should not be taken for granted. In terms of market segmentation, demographic characteristics alone may no longer serve as a basis for segmenting individual investors. This had led to the development of psychographics research to more effectively communicate and market. By analyzing the characteristics of the individual investors, brokers in Malaysia will be in a better position to identify new opportunities. The …


A Study Of The Planning And Organisation Structure-Issues / Problems Of Council Of The City Of Kuching South (Majlis Bandaraya Kuching Selantan), Joon Kit Lee Jan 2000

A Study Of The Planning And Organisation Structure-Issues / Problems Of Council Of The City Of Kuching South (Majlis Bandaraya Kuching Selantan), Joon Kit Lee

Student Works (2000-2009)

This thesis is the case study of Council of the City of Kuching South (Majlis Bandaraya Kuching Selatan or MBKS). In this study, I will only touch on the planning and organisation structure- issues/problems faced by MBKS especially in Administration, Public Work, Building and Landscaping and Public Health Division. In the chapter 1 of this thesis, I will touch on the reasons for the selection of MBKS for my study; the objectives of my project; the scope of my study; type of research design and methodology that I used and the limitation of my study. I will touch on the …


Computerised Accounting System Usage In Small And Medium Companies, Chee Khen Chong Jan 2000

Computerised Accounting System Usage In Small And Medium Companies, Chee Khen Chong

Student Works (2000-2009)

This research attempts to study the usage of computerised accounting system, with the focus on accounting software usage, in small and medium companies. This research covers 4 areas, • which are the basis of requirements and selection, maintaining and impact of the system on the performance of small and medium companies. A sample of 250 small and medium companies is selected for the purpose of this research. The results of this study show that 97.7% of small and medium companies uses computerised accounting system. 88% of them uses a standard software while 12% uses a customised software. 76.8% of them …


Consumer Behavior And Religiosity Of Muslim Community In Klang Valley : Consumer Perception On Halal And Non Halal In Products And Services, Burhan Adnan Jan 2000

Consumer Behavior And Religiosity Of Muslim Community In Klang Valley : Consumer Perception On Halal And Non Halal In Products And Services, Burhan Adnan

Student Works (2000-2009)

Consumption of products and services are one of the most important activities in human life. Therefore, being consumers they cannot run away from making decisions in all aspects of consumption process. It was identified that religious factor does playing an important role in the decision making process by the rules and taboos its inspired. This research project is trying to explore the religiosity aspect of Muslim consumers in Klang Valley and its relationship with the consumption of halal and non halal on products and services. The halal and non halal products and services have been further refined to halal restaurant, …


Consumer Behaviour Towards Counterfeit Product : A Study On Urban Malaysian Consumers, Swat Hah Lim Jan 2000

Consumer Behaviour Towards Counterfeit Product : A Study On Urban Malaysian Consumers, Swat Hah Lim

Student Works (2000-2009)

Counterfeiting is the production of copies that are identically packaged, including trademarks and labelling, copied so as to seem to the consumer the article is genuine. Product counterfeiting has become a serious problem for a number of industries. United States companies alone lose approximately $200 billion in sales annually as a result of counterfeiting. In Malaysia, very little study has been done on counterfeiting despite numerous studies claimed that the developing countries such as Asian countries were the paradise for counterfeiters. The present study intends to examine counterfeiting from the demand side perspective, consumer behaviour related to counterfeit purchases will …


An Investigation Of Subject-Verb Agreement Errors In The Interlanguage Of Esl Learners, Kok Tin Koh Jan 2000

An Investigation Of Subject-Verb Agreement Errors In The Interlanguage Of Esl Learners, Kok Tin Koh

Student Works (2000-2009)

This study seeks to investigate the subject-verb agreement errors in the interlanguage of ESL learners of a secondary school in Kuala Lumpur. Using a self-designed cloze test. a total of 2,454 errors (61.4%) was elicited and categorised into five main categories of singular/plural subject-verb agreement. From the errors and percentage of errors obtained, the most common error was identified and the cause of errors explained. The sub-categories in each main category of errors were compared to determine which area of the singular/plural subject-verb agreement posed more difficulty to the learners. The subject+ auxiliary does/do category accounted for the highest percentage …


Kecekapan Penggunaan Kamus Ekabahasa Dalam Meningkatkan Pengembangan Kosa Kata, Noraziah Ahmad Ghazali Jan 2000

Kecekapan Penggunaan Kamus Ekabahasa Dalam Meningkatkan Pengembangan Kosa Kata, Noraziah Ahmad Ghazali

Student Works (2000-2009)

A general survey of dictionary use would show that there is a tendency to agree that referring to the dictionary is a useful activity in enhancing and enriching one's vocabulary or word power, and that dictionary is a useful tool in language learning. However, the importance of introducing effective technique of dictionary use to students is neglected in the teaching and learning of language; as a matter of fact, it has been left to students to find their own way to acquire the skill. The dissertation seeks to examine how far an exposure to techniques of dictionary use can help …


An Evaluation Of The Reading Component Of Business English Courses : A Case Study, Tuck Chee Pong Jan 2000

An Evaluation Of The Reading Component Of Business English Courses : A Case Study, Tuck Chee Pong

Student Works (2000-2009)

The Business English Courses are compulsory for Business Students at Tunku Abdul Rahman (TAR) College. These courses are aimed at improving the reading, writing, speaking and listening skills of the students. This study is an evaluation of the reading component of the Business English Courses for Chartered Institute of Management Accounting (CIMA) students. The reading component emphasized the teaching of nine reading skills that were considered useful to reading. The study attempts to obtain information about the utilization of these reading skills and the benefits derived from utilizing them. In addition, it also seeks to get feedback from both the …


Community Participation And Awareness In Solid Waste Management : A Study Of Sample Communities In Petaling Jaya, Awadiar Vijaya Jan 2000

Community Participation And Awareness In Solid Waste Management : A Study Of Sample Communities In Petaling Jaya, Awadiar Vijaya

Student Works (2000-2009)

An efficient solid waste management could also determine the living standards of the people. In order to render quality solid waste management, communities together play important role in the process. Therefore, a research has been conducted among the selected residents of Petaling Jaya, to know the current awareness and participation levels of the community. Certain Non Governmental Organisations (NGOs) and Community Based Organisations (CBOs) in the area of Petaling Jaya have been interviewed to gain a better knowledge of their function and contribution in building awareness of the community toward promoting a systematic waste disposal. In this respect, a research …


Conundrum Of Executive Decision Making In The Public Sector; Looking From The Perspective Of The Organization Culture And Individual Decision Making Behaviour : A Case Study At The Ministry Of Primary Industries, Kuala Lumpur, Malaysia, Azlan Haji Ali Badri Jan 2000

Conundrum Of Executive Decision Making In The Public Sector; Looking From The Perspective Of The Organization Culture And Individual Decision Making Behaviour : A Case Study At The Ministry Of Primary Industries, Kuala Lumpur, Malaysia, Azlan Haji Ali Badri

Student Works (2000-2009)

In the nation strive to realign the wings of its public sector in order to be more efficient and effective, a lot have been done and going to be done to make it a reality . Along this journey, we may have to pause and check back for unforeseen circumstances that could have slipped our ambitious mind. In this simple study, we try to look at two of the main subject areas in the public sector which are (i) organization culture, and (ii) decision making behavior. Most of the time we do not to realize that as we become part …


Communicative Events In Sales And Marketing In The Hotel Industry : A Case Study, Sharifah Bahyah Syed Ahmad Jan 2000

Communicative Events In Sales And Marketing In The Hotel Industry : A Case Study, Sharifah Bahyah Syed Ahmad

Student Works (2000-2009)

This research is a study of the communicative events surrounding the discourse community of the sales and marketing staff in the hotel industry. Focusing on the internal and external communication of one company which is responsible for the sales and marketing of a local chain of hotels, the research is in essence a reality check, a look at text and how it is used in authentic context. Using the ethnographic approach, the researcher has attempted to expose the nonns, values and culture behind the patterns of communication of that particular community through the analysis of its communicative actions. These nonns, …


Penyalahgunaan Bahan (Substance Abuse) Di Kalangan Pelajar Di Sebuah Kolej Swasta, Kumar Subramaniam Jan 2000

Penyalahgunaan Bahan (Substance Abuse) Di Kalangan Pelajar Di Sebuah Kolej Swasta, Kumar Subramaniam

Student Works (2000-2009)

The main aim of this study is to provide an overall picture of the state and level of substance abuse among students in a private college in Subang Jaya, Selangor. This study also intends to identify the factors that contribute to substance abuse among students. It further seeks to ascertain the influences of gender on substance abuse as well as its influence on academic performance. A sample of 60 students enrolled in the Business Foundation Course, was selected. Data was collected using the Students' Questionnaire and was administered by the researcher in a class room setting. Data was analysed in …


Belia Dan Pertanian : Kajian Kes Di Daerah Kerian Perak, Mohamad Ridzuan Ismail Jan 2000

Belia Dan Pertanian : Kajian Kes Di Daerah Kerian Perak, Mohamad Ridzuan Ismail

Student Works (2000-2009)

Dasar Pembangunan Belia Negara dan Dasar Pertanian Negara adalah dua dasar kerajaam yang tiada saling kait mengait di antara belia dan pertanian. Dasar Pembangunan Belia Negara tidak mempunyai unsur tolakan tolakan generasi belia kepada aktiviti pertanian manakala Dasar Pertanian Negara tiada unsur menarik generasi belia luar bandar semakan rengang dengan aktiviti pertanian akibat faktor tarikan dari sektor-sektor ekonomi lain dan faktor tolakan dalam perkembangan generasi belia menyertai aktiviti pertanian oleh pihak berkuasa yang berkenaan juga semakin perlahan. Generasi belia mudah terpengaruh dengan perkembangan semasa yang lebih menonjol. Ini termasuklah perkembangan pesat sektor perkilangan berbanding sektor pertanian telah menyebabkan kecenderungan memilih …


A Study On Consumer Satisfaction Towards Housing : A Study Of Pkns House Buyers, Norita Mohd Sidek Jan 2000

A Study On Consumer Satisfaction Towards Housing : A Study Of Pkns House Buyers, Norita Mohd Sidek

Student Works (2000-2009)

PKNS is an active housing developer in the Selangor State. As a responsible developer who wants to remain competitive and relevant, PKNS is very much concerned about the level of their customers' satisfaction. The objective of this study is to identify the attributes that the potential house owners consider important and to determine the satisfaction level of PKNS house owners. Mowen and Minor's (1998) Expectancy Disconfirmation Model of Customer Satisfaction and Dissatisfaction was used as a basis for this study. Primary data was collected by quota sampling from PKNS's house buyers in Shah Alam and Kota Damansara. Three main issues …


Kesantunan Berbahasa Dalam Perbualan Keluarga Melayu, Mohammad Idris Jan 2000

Kesantunan Berbahasa Dalam Perbualan Keluarga Melayu, Mohammad Idris

Student Works (2000-2009)

Disertasi ini ditulis berdasarkan kajian yang dijalankan secara kerja lapangan dan kepustakaan yang berkaitan dengan aspek kesantunan dalam perbualan di kalangan keluarga Melayu. Selain itu penulis juga melakukan pemerhatian dan pengamatan terhadap perbualan di kalangan keluarga Melayu. Sesungguhnya kajian ini dapal melihat kembali betapa masyarakat Melayu yang sememangnya kaya dengan adat sopan, terutama dalam tutur kata mereka sehari-hari. Daripada kajian ini lah kita mendapat suatu gambaran bahawa terserlahnya unsur kesantunan dalam ujaran atau perbualan dan elemen ini masih diamalkan. Semoga kajian ini menjadi pedoman dan panduan kepada generasi muda agar sentiasa bersopan ketika berkomunikusi atau semasa mengemukakan pendapat atau buah …


Makna Tersirat Di Sebalik Ayat Tanya : Satu Kajian Deskriptif Dalam Surah Al-Naml, Abdullah Haron Jan 2000

Makna Tersirat Di Sebalik Ayat Tanya : Satu Kajian Deskriptif Dalam Surah Al-Naml, Abdullah Haron

Student Works (2000-2009)

The objectives of this research on the " Hidden meaning of the sentences in the form of  question " are to identify and to analyze the meaning in the usage of" sentences in the  form of question ". Fallowing it, the result of the research is written in a  comprehensible way and can provide satisfaction to the readers.  Generally, in the usage of language there are questions that do not require answers from  the listeners. The speakers intelligently conveys his or her message indirectly through  the questions. The listener will understand the meaning of the sentence in the form of …


Perbandingan Kepuasan Bekerja Di Antara Pegawai Dan Kakitangan Kementerian Perusahaan Utama, Roslan Mahmood Jan 2000

Perbandingan Kepuasan Bekerja Di Antara Pegawai Dan Kakitangan Kementerian Perusahaan Utama, Roslan Mahmood

Student Works (2000-2009)

Kajian ini memtokuskan kepada analisis data ke atas keseluruhan responden (responden pegawai dan responden kakitangan atau stat sokongan dikategorikan kepada satu kumpulan sahaja) dan analisis data melalui perbandingan responden (iaitu perbandingan di antara responden pegawai dan responden kakitangan atau stat sokongan). Bagi analisis data ke atas keseluruhan responden, kajian melihat kepada tahap kepuasan responden terhadap faktor kerja, taktor gaji, taktor kenaikan pangkat, taktor penyelia dan taktor rakan sekerja, tahap keseluruhan kepuasan kerja responden dan pandangan responden terhadap kepentingan taktor-taktor yang mempengaruhi kepuasan kerja.


Persuasion In Thesis Writing, Faridah Noor Mohd. Noor Jan 2000

Persuasion In Thesis Writing, Faridah Noor Mohd. Noor

Student Works (2000-2009)

This study is an attempt to suggest that persuasion is employed in thesis writing . Based on the Social Constructionist Approach , the present study proposes that persuasion in thesis writing is implicit. This is in line with the demands of the academic community that expects scientific language to be objective. Both qualitative and quantitative analyses were conducted in the study. The major study is a qualitative analysis based on a corpus made up of fourteen (14) Master's theses that were randomly selected from the Arts and Science fields. Two quantitative analyses were also conducted on the corpus. The first …


Reformasi Pentadbiran : Satu Analisis Persepsi, Pelaksanaan Kerja Dan Prestasi Di Jabatan Imigresen Malaysia, Noor Hasiah Sulaiman Jan 2000

Reformasi Pentadbiran : Satu Analisis Persepsi, Pelaksanaan Kerja Dan Prestasi Di Jabatan Imigresen Malaysia, Noor Hasiah Sulaiman

Student Works (2000-2009)

Reformasi pentadbiran: persepsi, pelaksanaan kerja dan prestasi di Jabatan lmigresen Malaysia Negeri Selangor adalah satu kajian yang dibuat untuk menilai sejauhmana kesan refonnasi pentadbiran ke atas kakitangan awam. Penyelidikan dibuat untuk mengetahui persepsi kakitangan terhadap reformasi pentadbiran yang telah dijalankan, kesan ke atas pelaksanaan kerja dan kesan refonnasi tersebut ke atas prestasi kakitangan awam khasnya di Jabatan lmigresen Malaysia cawangan Shah Alam, Lapangan Terbang Subang dan Kajang. Penyelidikan ini mengambilkira kesan pembaharuan sejak 1980 hingga kini. Kajian berkisar tentang pembaharuan sistem dan prosedur, unsur etika dan nilai•nilai mumi serta pengurusan sistem yang beroperasi kini. Unsur-unsur sampingan seperti motivasi. budaya kerja, …