Higher Education Administration Commons^™

Performance Management Through Service Quality Perspective, Tanaporn Supanichrattana

Faculty Publications - College of Education

This research report examines performance management in educational facilities through a service quality framework. Drawing on the SERVQUAL model, it conceptualizes service quality across five dimensions: reliability, responsiveness, assurance, empathy, and tangibles. The report identifies performance measures associated with each dimension and demonstrates how these measures can inform the assessment of facilities operations and service delivery. The research emphasizes the strategic selection of performance measures that align with organizational priorities and goals rather than the adoption of standardized measures across institutional contexts. Through this framework, the research positions service quality as a foundational lens for data-informed decision-making, continuous improvement, and …

Exploring Black Queer Doctoral Student Experiences With Utilizing Campus Services, Mitchell Everett

College of Graduate Studies: Theses & Dissertations

This study utilized narrative inquiry to examine the experiences of Black Queer Doctoral Students (BQDS) with campus services and their ability to ameliorate minority stress and establish community with other students minoritized by their sexual or gender identity. I used the minority stress model and intersectionality as frameworks to understand how students minoritized by their race and sexual identities experienced campus services. The minority stress model provided an explanation of the stress BQDS may experience due their minority identity (Meyer, 2003, 2013). Connecting to community is also an ameliorating factor in reducing minority stress. In addition, structural intersectionality addressed the …

Internal Funding Newsletter, Academic Year 2023-2024, Uno Office Of Research And Creative Activity

Internal Funding Newsletters

The University of Nebraska at Omaha is committed to providing students and faculty unique, hands-on opportunities, internships, service learning, applied research, and other collaborative activities that enhance time in and out of the classroom. The 2023-2024 Academic Year saw many exciting opportunities for us to invest into even more programs promoting research and creative activity. This year's programs provided over $800,000, more than double the funding in 2022-2023, for student and faculty projects.

From Lived Experiences To Social Activism: Latino Fraternity Brothers Critical Service To The Latinx Community, Regina L. Suriel, James Martinez, Christian Bello Escobar, Jamie L. Workman

Journal of Higher Education & Student Affairs

Colleges and universities are seeing growth of Latinx students actively engaged in Greek life. In this study, six Latino participants share their testimonios as members of different Chapters of a Latinx Greek Letter Organization (LGLO) nestled within Predominantly White Institutions located in the state of Georgia, USA. Informed by LatCrit theory, this qualitative study uses member’s testimonios to shed light on their varied and sometimes politically charged and racist lived experiences. The researchers draw on these experiences to show how the LGLO supported these members’ character and leadership development and their desire and commitment to critical service and socially just …

Enhancing College Students’ Eaccessibility In Higher Education: Transfer Students And Transfer Admissions Counselors' Perspectives, Sevinj Iskandarova, Margaret F. Sloan

Journal of Higher Education & Student Affairs

There is a paucity of research on institutional e-accessibility and transfer-credit-software adoption. This paucity poses a challenge in understanding how these technologies impact college students and professionals. Drawing on connectivism theory and Karp and Fletcher's (2014) and Kezar's (2013) three-way approaches (changing-in-advice, institutions, and students' willingness to use technology tools) investigate how technology product adoption affects students' and transfer admission counselors' experiences during the transfer process. This study, conducted at a public institution in the mid-east Atlantic region, utilized a convergent-parallel mixed-methods design to assess students' and professionals' perceptions of transfer credit evaluation products. Results indicate that an e-transfer system …

Strategic Planning In Higher Education: Perceptions Of Faculty And Administrators At Public Institutions., Brent Graves, Fritz J. Erickson

Journal Articles

Over the past several decades, strategic planning has become ubiquitous in higher education. Yet, there are varying perceptions of its overall value. Perceptions of value are critically important as they can influence the effectiveness and breadth of participation in the strategic planning process, and such participation is widely held to be critical for success. We investigated these issues using an on-line survey distributed to faculty, chairs, and deans at public colleges and universities in the United States. We found that, compared to both faculty and chairs, deans had a more positive assessment of whether the benefits of the process were …

Meeting Students Where They Are: A Full Picture View Of Student Basic Needs In Montana, Kyra D. Merchen

Graduate Student Theses, Dissertations, & Professional Papers

This paper addresses the increasing challenges faced by colleges and universities in supporting students who are struggling with food insecurity, housing instability, and mental health issues. These basic needs, which are critical to student success, have been exacerbated in recent years, prompting institutions to reassess their role in supporting student well-being beyond academic requirements. Specifically, the paper explores how the Montana University System (MUS), a network of public higher education institutions, is addressing these issues and what further outreach is needed to support students holistically. The study seeks to answer the question: "How are colleges in Montana addressing student basic …

From Private To Public: Lateral Transfer Student Experiences, Melissa P. Stough, Diane C. Elliott

Journal of Higher Education & Student Affairs

The phenomenon of student movement between higher education institutions has received considerable attention due to its widespread occurrence and impact on academic trajectories. While extensive research has focused on vertical transfer, such as transitions from community colleges to four-year institutions, less scrutiny has been directed towards lateral transfer, involving shifts between institutions at similar academic levels. This study aims to fill this gap by examining the factors influencing lateral transfer, specifically from private four-year colleges to public four-year institutions. The COVID-19 pandemic has heightened interest in this understudied area, with indications of increased lateral transfers in its aftermath. Leveraging data …

Technology Integration In Student Affairs Practice: The Remarkable 2 Tablet, Steven Tolman

Journal of Higher Education & Student Affairs

N/A --- Technology Review

African American Administrators’ Experiences As They Pursue And Transition Into Higher Education Senior Administrative Roles At Four-Year Predominantly White Institutions, Andre Allen

Theses and Dissertations

This qualitative study explored the experiences of African Americans as they pursued and transitioned into senior administrative roles at four-year predominantly white institutions (PWIs). Insights were drawn from eight participants who held or had held positions such as president, vice president, provost, assistant vice president/provost, and dean.

From in-depth interviews with participants, their experiences were categorized into the overarching themes of career navigation, racial adversity, professional development, and voices of experience, all of which were deeply interconnected through their respective subthemes. In career navigation, subthemes such as empowered by belief and purposeful positioning emphasized the importance of self-confidence, strategic timing, …

Stereotypes Of A Black Man Misunderstood: The Experiences And Development Of Black Men With Bipolar Disorder On College Campuses, Gerron Scott

Theses and Dissertations

Black men graduate from universities at a lower rate compared to other groups. Students with disabilities also graduate at a lower rate. When the two groups intersect, the results can be disastrous. Black men with bipolar disorder face a host of problems on college campuses. From a lack of sense of belonging to trouble in class, they struggle to stay afloat in college. The purpose of this study was to document the experiences and development of Black men with bipolar disorder on college campuses. A grounded theory approach was used in this study. Grounded theory was chosen because it leads …

Mapping The Historical Discourse Of A Right-To-Read Claim: A Situational Analysis, Mursalata Muhammad

Antioch University Dissertations & Theses

This dissertation project used an interpretivist qualitative research design to study how the right-to-read claim made by seven teenagers attending Detroit public schools in 2016 reflects, addresses, or describes contemporary discussions about educational access. Using situational analysis (SA) as a theory/method, the entirety of the claim comprises the situation of the social phenomenon being studied, not the people. This research combines critical race theory (CRT) with Bronfenbrenner’s ecological systems and uses situation analysis to map historical discourses to conduct a study that examines the history of a present situation of inquiry as presented by this question: How does the 2016 …

An Investigation Into Perception Of The Correlation Between The College People Attend And Their Long-Term Happiness, Gary F. Madvin

Antioch University Dissertations & Theses

This study investigated perceptions about the correlation between the college people attend and long-term happiness. Its inquiry into whether college graduates believe where they go to college affects the chance for long-term happiness is a response to the growing concerns of high school students who are anxious about acceptance into an elite undergraduate college. There is substantial literature demonstrating that graduates of elite schools earn more money and professional success than graduates of standard schools (Rumberger & Thomas, 1993). At the same time, there is evidence that individuals who attend a lower tier school while having similar characteristics to those …

Rhetorical (Re)Inscription Practices Among Black Intercollegiate Football Participants In The Era Of Name, Image And Likeness, Mikayla Beaudrie

UNF Graduate Theses and Dissertations

When intercollegiate athletic participants were permitted the right to profit off of their name, image and likeness (NIL), the landscape of college sports was fundamentally changed. This qualitative explanatory case study investigated one consequence of that change: the discourse of amateurism. The National Collegiate Athletic Association (NCAA) has historically identified participants in the athletic programs it oversees with the word “student-athlete.” In the years since the word was first introduced, its meaning has generally been static. In short, the linguistic sign “student-athlete” has been signified in and by the discourse to reflect the amateur status of collegiate sport participants, emphasizing …

Assessing The Influence Of The Imposter Phenomenon On Critical Leadership Competencies: Conceptual Framework Proposal, Theresa Bowen, Petrus A. Botha

Journal of Research Initiatives

Will the imposter phenomenon influence critical leadership competencies, specifically decision-making self-efficacy, and innovative work behavior? This prospective study will propose a framework to investigate the impact of the imposter phenomenon on essential leadership skills, focusing on exploring whether self-esteem acts as a mediating factor. The research will seek to evaluate the potential effects of the imposter phenomenon on leadership competencies, such as innovative work behavior and decision-making self-efficacy, among managers in South Africa. The significance of this proposed investigation stems from a recognized gap in previous studies addressing the relationship between the imposter phenomenon and these leadership skills within the …

Quarterly Report - 2nd Quarter, October - December 2023, Etsu Foundation, East Tennessee State University

ETSU Foundation Quarterly Reports

No abstract provided.

Ethical Leadership: A Study Of Behaviors Of Leaders In Higher Education Today, Jonathan Hubchen, Samuel L. Wyatt, Michael Burnett

The Journal of Values-Based Leadership

The primary purpose of this study was to determine the behaviors of an ethical leader as perceived by tenured and tenure-track faculty at a research university (RU/VH) in the southeastern portion of the United States. The researcher utilized a researcher-designed survey instrument which consisted of twenty possible behaviors of an ethical leader and selected demographic characteristics.

Examination of the study results revealed that the majority of respondents were male (66.20%) and tenured (75.00%). Additionally, the largest group were Professors (49.60%), and had been at the study institution for less than l0 years (38.20%). The characteristics that were most related to …

When Leadership Meets A Vision Of Love And Justice: The Art Of Leading For Social Justice, Aaliyah Baker

Educational Leadership Faculty Publications

Art abounds any task that lies ahead of the doer carried out by vision. Thus, the “artist has gradually become a form of identity which … often carries with it as many drawbacks as benefits” (Bayles & Orland, 1993, p. 7).

The concept of leadership for social justice as a form of art warrants more thought and critical inquiry. Leadership can be considered a form of art. Leadership can be both process and product oriented – both process and product lend themselves to becoming material goods by which the art of justice takes form. Leadership style is an art form …

Editor's Comments, Michael T. Miller

Journal of Research on the College President

We are pleased to present Volume 7 of the Journal of Research on the College President. In the pages that follow, you will find a variety of research methods exploring the incredibly complex world of the contemporary college president. Wepner, Henk, and Broege explore a model for understanding how a president can survive in the presidential role, Ruch, Coll, and Ruch discuss presidents and college student success, and Jack offers a profile of Black women serving in presidential roles. In total, we have five original research articles included in this volume of the journal.

Leading For What, Leading For Who? An International Comparative Analysis Of University Presidents’ Leadership Amid Covid-19, Santiago Castiello-Gutiérrez, Jon Mcnaughtan, Sarah Maria Schiffecker, Hugo A. García

Journal of Research on the College President

The COVID-19 pandemic presented a unique shared challenge for all HEIs leaders around the world. Besides balancing institutional tasks and ensuring the health and safety of the campus community, university presidents were challenged with promoting equity and showing empathy in their leadership. Framed by Henry Mintzberg’s (1973) theory on managerial roles, this study uses in-depth interviews of 14 university presidents in eight countries, to understand how they enacted different roles in leading their institutions through a global crisis. Despite differences among presidential leadership styles in diverse contexts, findings from the study show that leadership roles shifted from securing their institution’s …

Exploring Non-Traditional Presidents In Higher Education, Susan L. Gorman, David C. Hood, Tania C. Reis

Journal of Research on the College President

Higher educational institutions (HIEDs) are complex organizations at a pivotal moment in history (Bourgeois, 2016; Guskin & Marcy, 2002; McGee, 2015). This qualitative study sought to understand the leadership traits of nontraditional college presidents, particularly those with business management backgrounds, to determine whether HIEDs could benefit from hiring them to help face challenges today. Results of the study were based on data collected from eight current college presidents collected April–August 2022. Three major findings and several subthemes emerged. Two major findings were expected: college presidents with business management experience are business driven and turnaround driven. A third major finding was …

Presidents And Student Success: Repositioning To A Student-Centered Institution, Charles P. Ruch, Kenneth M. Coll, Cathleen B. Ruch

Journal of Research on the College President

Now reopened following the pandemic, each institution is in the process of assessing its impact and adjusting its institutional model to assure sustainability in the future. Returning totally to the ‘status quo ante’ is not a viable option as some repositioning is required. This study highlights three critical elements that inform this process from the perspective of the presidency. First, significant environmental trends and their impact are presented. Upon analysis, improved student success emerges as a critical driving force in repositioning. Second, an overview of successful institutional programs and initiatives that foster a student-centered institution are examined concluding with a …

A Conceptual Framework For Understanding Presidential Longevity, Shelley B. Wepner, William A. Henk, Nora C. R. Broege

Journal of Research on the College President

High turnover rates with college and university presidents make longevity an important matter for higher education. This paper provides a conceptual framework that identifies factors affecting presidents’ ability to stay in their positions, especially when their longevity is desirable. The framework builds upon 26 years of previous work involving the leadership practices, characteristics, and longevity of education deans, academic deans, and Chief Academic Officers. Four major categorical factors, both internal and external to self, are described that contribute reciprocally to presidents’ ability to last on the job. These four factors—personal identity, professional identity, professional capacities, and professional environment—are connected with …

Profile Of Black Women Presidents At Four-Year Colleges And Universities, L. Hazel Jack

Journal of Research on the College President

While women represent the majority of college students, they are underrepresented in positions of leadership in higher education. The presence of Black women in positions of leadership is even less. This article sought to identify how many Black women are presidents of four-year colleges and universities, what types of institutions these women lead, and their path to the presidency. This research identified 83 Black women college presidents, 55 of which represent some type of first for their institution and, in some cases, even the system or state. Their pathway to the presidency was consistent with the literature finding that women’s …

The Minutes Of The Marshall University Staff Council Meeting, December 2023, Marshall University Staff Council

Staff Council Minutes

No abstract provided.

2023 December 14 - Academic Council Agenda And Minutes, Academic Council, East Tennessee State University

Academic Council Agenda and Minutes

No abstract provided.

Re-Thinking Education For Sustainable Development: Key Learning Insights From The Sdsn Usa Transformative Education Summit 2023, Radhika Iyengar, Sumie Song, Deepak Sridhar, Wendy M. Purcell, Ann Nielsen, Iveta Silova, Matthew A. Witenstein, Wen-Wen Tung

Educational Leadership Faculty Publications

This paper summarizes key learning insights from the 2023 U.S. Summit on Transformative Education organized by the Sustainable Development Solutions Network USA. Over 400 members from higher education institutions, non-governmental organizations, think tanks, students, and teachers, joined the online event held February 23-25. The Summit created a bridge between social justice issues with an historical lens and sustainable development. Learning insights include those shared by session speakers, dialogue among participants during thematic conversations and regional networking forums, comments made by attendees on session Jamboards and the Zoom Chat function, and post-Summit feedback. A high-level thematic review was undertaken to cluster …

Wmu Board Of Trustees Formal Session December 14, 2023, Wmu Board Of Trustees

WMU Board of Trustees Meetings

• Acceptance of the Agenda
• Remarks by the Chair
• Remarks by the President
• Public Comments Regarding Action Items

Action Items

• International Alliance of Theatrical Stage Employees Labor Agreement
• Professional Instructors Organization Labor Agreement (Wage Re opener)
• General Public Comments

Leading Change: Components Of Successful Transformational Doctoral Programs In Organizational Leadership, Jennifer Dixon Dinielli, Rebecca Jeanne Farley

Transform

Innovation and transformational change are vital to the birth and rebirth of all organizations. This historical study of the Brandman University Doctoral Program in Organizational Leadership utilized the Bolman and Deal (2017) four-frame model to examine the concept and development of the doctoral program with the Alpha Cohort of 2012. Findings from the study reveal five components of successful transformational doctoral programs that grew out of the factors considered and decisions made in the start-up phase of the program. This study contributes to the literature on transformational change and doctoral education by providing detailed analysis of critical factors of the …

Leading Transformational Change By Living Transformational Change: Seven Structures Of Successful Innovation In Doctoral Education, Rebecca Farley, Jennifer Dinielli

Transform

Transformational change is vital to the sustainability of all individuals and organizations. This qualitative historical study of the Brandman University Doctoral Program in Organizational Leadership utilized the Bolman and Deal (2017) four-frame change model to examine the evolution of the program from 2013 through 2017. Findings from the study indicate seven key structures of the doctoral program had the greatest impact on the program’s successful transition from start-up to the refinement and scaling phases. This study contributes to the literature on transformational change and doctoral education by providing detailed analysis of critical factors of the program’s successful transformation in the …